Name: Sandra Hilmer. Company Name: Telstra. Category 5: Internal/Change Management Communication. Entry Name: Connecting with Words

Size: px
Start display at page:

Download "Name: Sandra Hilmer. Company Name: Telstra. Category 5: Internal/Change Management Communication. Entry Name: Connecting with Words"

Transcription

1 Name: Sandra Hilmer Company Name: Telstra Category 5: Internal/Change Management Communication Entry Name: Connecting with Words The Issues. Improving customer advocacy is Telstra s number one strategic priority (see attachment 1). We ve publicly committed to listen to our customers, improve the customer experience, and put customers at the centre of everything we do. A review of internal data (see attachment 2) and customer survey feedback (see attachment 3) revealed an opportunity to improve customer advocacy by improving our employees communication skills. The 2013 Internal Communications Survey revealed employees rated communications at Telstra as: Formal (28.9%); Authentic (24.3%); One way (40.3%); Consistent (39.5%); Conversational (28.5%); Relevant (32%); and Engaging (23.2%) (see attachment 2). Additionally, in May 2013, 6,100 customers provided feedback on the communication skills of our employees as part of a broader customer survey that measured how Telstra is tracking against its strategic goal of improving customer advocacy. Data showed customers were dissatisfied with employees communications skills and 54 per cent assigned ratings below the target rating of nine or 10 out of 10. Verbatim feedback was also poor, with employee communications often described as being confusing, impersonal, or rude (see attachment 3). As Telstra sends more than 46 million individual written customer communications each year, and more than one billion s, we had a significant opportunity to improve customer advocacy by improving our communication skills at Telstra. The need to improve communications at Telstra was also recognised and discussed via internal social media (Yammer) (see attachment 4). This was reinforced by the CEO in face-to-face meetings and via his internal blog (see attachment 5).

2 From the research we recognised that changing the way we communicate with customers and colleagues, would improve our customers experience of Telstra, positively impacting customer advocacy. A key challenge was how to measurably, and cost-effectively, improve the communications skills of our employees - a diverse group, numbering more than 30,000, geographically dispersed across Australia, and more than 30 international locations. Another challenge was developing one size fits all training that would be relevant, engaging, useful and could immediately upskill employees regardless of role, responsibility, seniority or geography - in order to boost customer advocacy. Strategy. Our solution was to partner with the Organisational Development team (responsible for training) in HR and introduce two online, voluntary communications trainings courses (covering written and spoken communications) for all our staff. Training programs would be delivered via our internal, intranet-based learning management platform (called Learn.Achieve) which is accessible by 100 per cent of employees. However, additional research showed that although the intranet is a preferred and used channel by staff to receive information (see attachment 6) that this did not translate into a preference for doing intranetbased training. Less than 2.5 per cent of employees had voluntarily enrolled in an online Learn.Achieve course (see attachment 7) and both voluntary and enterprise-wide compulsory Learn.Achieve courses were generally rated poorly by staff (see see attachments 8, 9 & 10). To overcome these issues, we realised we needed to: deliver voluntary, training that was of superior calibre to other Learn.Achieve courses; and inform, raise awareness and promote our courses as engaging, interactive, beneficial and relevant. Execution. We developed two training courses under the banner of Connecting with Words: 1. Connecting with Words: Module 1: POWER when you Write 2. Connecting with Words: Module 2: POWER when you Speak

3 (see attachment 10 for logon instructions and attachment 11 for screen shots). The training covers: education on why we need good communication skills; how it will benefit them, our customers and Telstra; how good communications helps achieve our strategic goals; plus skill-specific training to help employees improve their own communications. To drive participation in the training, we developed a comprehensive communications strategy/plan (see attachment 12) to raise awareness, gain endorsement and drive participation in the voluntary training and overcome widespread resistance to doing voluntary, online courses in Learn.Achieve. There was specific focus on engaging internal stakeholders - ranging from the CEO (see attachment 13) to Yammer influencers (see attachment 14) to build endorsement and drive enrolment, and developing communications that leveraged existing and employees preferred channels (e.g. face-toface, and leadership messaging which also offered the greatest reach - see attachment 6). Communications consistently re-enforced that the training was engaging, interactive, and relevant, with a call to action to enrol, and, that this was an important initiative that would help us achieve our strategic customer advocacy goal. A key message carried throughout the communications (see attachments 15, 15a, 16, 17, 18) and training was: Changing the way we talk to customers, will change the way they talk about us. Stakeholders from the Executive, Communications and HR teams were consulted frequently during the process: from inception and design, through to the build and launch. Pilot participants included a cross section of these stakeholders to validate approach, calibre of the training courses, relevance, appeal and usefulness in building communications skills that would also improve customer advocacy a strategic business goal. The timeframe from start to launch was April to October A budget has been provided separately. Innovation *zoom in to see pictures clearly* INSTRUCTIONS TO VIEW THE ONLINE TRAINING COURSES 1) Use this link to access the online training courses:

4 2) Enter your Username please note: a. 12 Usernames have been created for the judges to log in (see below list) b. These Usernames can be re-used and shared between the judging panel as needs c. If a Username has been used already by another judge previously, the online training course will start at the same place where the previous user ended. If this occurs, please use the Open Menu button (at the bottom of the page) and select Welcome to return to the start. Username: judge1 Username: judge2 Username: judge3 Username: judge4 Username: judge5 Username: judge6 Username: judge7 Username: judge8 Username: judge9 Username: judge10 Username: judge11 Username: judge12

5 3) Enter the password = password Note: The password for all is password. 4) Click on the List icon (see below screen shot)

6 5) You will then see a list of the two Connecting with Words training courses:

7 6) Select which course you wish to review. 7) You will then be taken to the launch screen (see below). Double-click the name of the module on the left (highlighted in the screen shot) to launch the module. Note: Clicking "Home" at the top right of the screen (also highlighted in the screen shot), will take you back to the screen where you first login to and you can use the same process to access the other training course. Note: Subtitles are available by clicking the Audio button in the courses ATTACHMENT 11: CONNECTING WITH WORDS ONLINE TRAINING SCREEN SHOTS Course 1: Written communications training: POWER when you Write

8

9

10

11

12 COURSE 2: SPOKEN COMMUNICATIONS TRAINING COURSE SCREEN SHOTS

13

14

15

16 Results and Evaluation. The Connecting with Words training programs significantly exceeded all our targets (see attachment 19)

17 Just over 10,000 staff have enrolled making it the most popular training course to date. And 9/10 staff who completed the training and subsequent evaluation survey, agree or strongly agree the training: - immediately improved their communications skills - would make them better communicators - would enable staff to better serve customers. (See attachment 20) A three per cent increase in the number of customer advocacy ratings for employee communications followed the training. The courses were rated highly by employees at +45 and +52 versus a benchmark of +20 and launched on time and to budget. The courses themselves have also changed the way Telstra approaches the design and content of online training and have now become the benchmark for our Learn.Achieve online training courses. This initiative highlights internal communications can measurably support strategic change and meet a critical business need to boost advocacy.

Medicare Sales Training and Certification User Manual v2

Medicare Sales Training and Certification User Manual v2 Medicare Sales Training and Certification User Manual v2 1 Copyright 2007, Gorman Health Group, LLC Medicare Sales Training and Certification Modules Gorman Health Group Medicare Sales Training and Certification

More information

Ready to get started? Click the button below to tell us which account number you currently have:

Ready to get started? Click the button below to tell us which account number you currently have: We re pleased to announce the launch of your new Energy Online Account. As part of an upgrade in our customer care and billing system, all customers will need to re-register in order to use our new online

More information

(You will use the login ID and password below to login through the first two websites.)

(You will use the login ID and password below to login through the first two websites.) (You will use the login ID and password below to login through the first two websites.) https://providers.cvch.com Citrix Logon: Password: Press the SKIP TO LOG ON selection after

More information

Photocopying and scanning

Photocopying and scanning Photocopying and scanning Logging in at the copier Scan your card using the Barcode Scanner at the copier Press in the PIN field Enter your PIN, and then press OK. 1 Photocopying 1. Position your document

More information

ONLINE LEVEL ONE UMPIRES COURSE PARTICIPANT FACT SHEET

ONLINE LEVEL ONE UMPIRES COURSE PARTICIPANT FACT SHEET About the course The Level One Online Umpire s Course has been designed to assist you in achieving the necessary skills and knowledge to be an effective umpire and enjoy your officiating role. The course

More information

Welcome to Ipswitch Instant Messaging

Welcome to Ipswitch Instant Messaging Welcome to Ipswitch Instant Messaging What is Instant Messaging (IM), anyway? In a lot of ways, IM is like its cousin: e-mail. E-mail, while it's certainly much faster than the traditional post office

More information

Employee Engagement FY15. 1. Introduction. 2. Employee Engagement. 3. Management Approach

Employee Engagement FY15. 1. Introduction. 2. Employee Engagement. 3. Management Approach 1. Introduction This document forms part of our Disclosures on Management Approach (DMA) series, prepared in accordance with the Global Reporting Initiative s G4 Guidelines. The DMA series is designed

More information

How to Launch WebXtender for BDM. Banner Document Management (BDM)

How to Launch WebXtender for BDM. Banner Document Management (BDM) (BDM) How to Launch WebXtender for BDM 1 Table of Contents 1. Overview 3 2. Launching WebXtender from Banner 4 3. Launching WebXtender from Direct Login 7 Appendix A 9 2 1. Overview WebXtender is the web

More information

ONLINE LEVEL ONE UMPIRES COURSE CLUB AND ASSOCIATION FACT SHEET

ONLINE LEVEL ONE UMPIRES COURSE CLUB AND ASSOCIATION FACT SHEET About the course The Level One Online Umpire s Course has been designed to assist umpires in achieving the necessary skills and knowledge to be an effective umpire and enjoy their officiating role. The

More information

Candidate FAQs & User Guide for the ALSG Learning Site www.alsg.org/vle

Candidate FAQs & User Guide for the ALSG Learning Site www.alsg.org/vle Candidate FAQs & User Guide for the ALSG Learning Site www.alsg.org/vle ALSG 2014: Candidate FAQs: Last updated 14/01/2015 Page 1 of 14 FAQ s 1. Introduction 2. What are the minimum hardware specifications?

More information

The Importance of Relevance in Intranet Communications

The Importance of Relevance in Intranet Communications The Importance of Relevance in Intranet Communications A Claromentis white paper Ro 1 The desire to leverage intranet communications is one of the principal reasons for intranet deployment in a wide range

More information

Creating Custom Nameservers Contents

Creating Custom Nameservers Contents Creating Custom Nameservers Contents Goals... 2 Register Name Servers... 2 Setup Private NameServers in WHM... 4 Adding IP addresses for your name server... 5 Conclusion... 5 Goals This guide will help

More information

Lytecube Technologies. EnCircle Automation. User Guide

Lytecube Technologies. EnCircle Automation. User Guide Lytecube Technologies EnCircle Automation User Guide Lytecube Technologies 1/1/2009 Contents Installation... 3 Using Encircle... 3 Launching EnCircle as a desktop application... 3 Logon Screen... 3 EnCircle

More information

Guidelines for new users of the Union Registry ECAS account, registration and enrolment

Guidelines for new users of the Union Registry ECAS account, registration and enrolment Guidelines for new users of the Union Registry ECAS account, registration and enrolment An ECAS account and registration are required for a new user to be added as an account representative Before a new

More information

RingCentral for Desktop. UK User Guide

RingCentral for Desktop. UK User Guide RingCentral for Desktop UK User Guide RingCentral for Desktop Table of Contents Table of Contents 3 Welcome 4 Download and install the app 5 Log in to RingCentral for Desktop 6 Getting Familiar with RingCentral

More information

Introduction to Ethics for Health Care Aides Online course presented by the Manitoba Provincial Health Ethics Network Frequently asked questions

Introduction to Ethics for Health Care Aides Online course presented by the Manitoba Provincial Health Ethics Network Frequently asked questions Introduction to Ethics for Health Care Aides Online course presented by the Manitoba Provincial Health Ethics Network Frequently asked questions Contents What do I need to take Introduction to Ethics for

More information

User s Guide Your Personal Profile and Settings Creating Professional Learning Communities

User s Guide Your Personal Profile and Settings Creating Professional Learning Communities User s Guide Your Personal Profile and Settings Creating Professional Learning Communities Table of Contents Page Welcome to edweb.net 3 Your Personal Profile and Settings 4 Registration 4 Complete Your

More information

Wentworth Institute of Technology Performance Management Employee s Guide

Wentworth Institute of Technology Performance Management Employee s Guide Wentworth Institute of Technology Performance Management Employee s Guide A Step-By-Step Employee Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin

More information

3Shape Webshop Instructions for Reselling Partners

3Shape Webshop Instructions for Reselling Partners Instructions for Reselling Partners How to get a Partner Account? How to get a Partner Account Step 1 Send an account request to webshop@3shape.com. 3Shape will create an account for you and provide you

More information

The Rush 24/7 Podcast for itunes 9

The Rush 24/7 Podcast for itunes 9 The Rush 24/7 Podcast for itunes 9 System Requirements In order to run the Rush 24/7 Podcast for itunes 9, please see the system requirements here: http://www.apple.com/itunes/download/ Initial Setup of

More information

BRIDGE BROADCASTING. The use of voice broadcasts for bridge teaching and mentoring has become very popular.

BRIDGE BROADCASTING. The use of voice broadcasts for bridge teaching and mentoring has become very popular. BRIDGE BROADCASTING The use of voice broadcasts for bridge teaching and mentoring has become very popular. BBO now allows the host of a teaching table to use voice broadcasts directly in BBO, but it also

More information

Accessing the Media General SSL VPN

Accessing the Media General SSL VPN Launching Applications and Mapping Drives Remote Desktop Outlook Launching Web Applications Full Access VPN Note: To access the Media General VPN, anti-virus software must be installed and running on your

More information

Kallidus User Guide. Step-by-step instructions for users of the Eversheds Learning Management System (LMS)

Kallidus User Guide. Step-by-step instructions for users of the Eversheds Learning Management System (LMS) Kallidus User Guide Step-by-step instructions for users of the Eversheds Learning Management System (LMS) 1 Signing into the Learning Management System (LMS)... 3 Forgotten your password?... 3 Amending

More information

The Coaching at Work Survey

The Coaching at Work Survey The Coaching at Work Survey 2002 Foreword Background Workplace learning is developing dramatically. What was delivered in a classroom is now experienced online. What once took a day now only lasts an hour.

More information

Setting Up and Accessing VPN

Setting Up and Accessing VPN Setting Up and Accessing VPN Instructions for establishing remote access to the URMC network for PC or Mac Duo Two-Factor Authentication If you have already enrolled and setup Duo Two-Factor Authentication

More information

Active Directory Integration for Greentree

Active Directory Integration for Greentree App Number: 010044 Active Directory Integration for Greentree Last Updated 14 th February 2013 Powered by: AppsForGreentree.com 2013 1 Table of Contents Features... 3 Options... 3 Important Notes... 3

More information

State of the Social Intranet

State of the Social Intranet 1 State of the Social Intranet Results of 2012 Social Intranet Survey Toby Ward Prescient Digital Media January 2013 Note: This is the summarized version of the 2013 Social Intranet Study. It contains

More information

Sugar CRM 5.0 6.0 Addin Guide

Sugar CRM 5.0 6.0 Addin Guide Add in Guide for Sugar CRM May 2012 Sugar CRM 5.0 6.0 Addin Guide This document will guide you through configuration and basic use of HIPIN s Sugar CRM addin. It is expected that you are already familiar

More information

TUTOR TRAINING COURSEWARE USER MANUAL

TUTOR TRAINING COURSEWARE USER MANUAL TUTOR TRAINING COURSEWARE USER MANUAL DIGNITAS ELEARNING SOLUTIONS VERSION 1.0 Dignitas Technologies, LLC 3504 Lake Lynda Dr. Suite 170 Orlando, FL 32817 CONTENTS 1. PRODUCT DESCRIPTION... 4 2. DOWNLOAD

More information

Introduction to IBM Digital Analytics Michigan.gov

Introduction to IBM Digital Analytics Michigan.gov Introduction to IBM Digital Analytics Michigan.gov Revised: October 17, 2013 Table of Contents Overview... 3 Accessing Digital Analytics... 3 System Requirements... 3 Main Page... 3 Top Navigation... 4

More information

TBR System Office Performance Management Employee s Guide

TBR System Office Performance Management Employee s Guide TBR System Office Performance Management Employee s Guide A Step-By-Step Employee Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin 7.0 is a multi-functional

More information

Webmail Access. Contents

Webmail Access. Contents Webmail Access Contents Introduction... 2 Client Webmail and password settings... 2 OPTION1 : Log onto Webmail... 2 Webmail Control Panel... 3 Read Your Email Online... 4 OPTION 2: Configure the local

More information

Joining an XP workstation to a domain Version 1.00

Joining an XP workstation to a domain Version 1.00 Joining an XP workstation to a domain Version 1.00 All Windows XP Professional workstations need to be joined to a domain to function as part of the domain security environment. Need to Know TM 1. To join

More information

The Sean Hannity Podcast for itunes 9

The Sean Hannity Podcast for itunes 9 The Sean Hannity Podcast for itunes 9 System Requirements In order to run the Sean Hannity Podcast for itunes 9, please see the system requirements at: http://www.apple.com/itunes/download/ Initial Setup

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

Work Profile. Overview of Program

Work Profile. Overview of Program Work Profile Position Title: Marketing Coordinator Position Number: Responsible To: Council Program: Classification Level: Team Leader- Strategic Marketing Marketing & Creative Services L4 Overview of

More information

Reset Virtual Gateway Password Job Aid

Reset Virtual Gateway Password Job Aid Summary of Job Aid In order to access a Virtual Gateway s business service, you must first log on to the Virtual Gateway (VG). From the Virtual Gateway s website (www.mass.gov/vg), click Logon to Virtual

More information

Contents. VPN Instructions. VPN Instructions... 1

Contents. VPN Instructions. VPN Instructions... 1 VPN Instructions Contents VPN Instructions... 1 Download & Install Check Point VPN Software... 2 Connect to FPUA by VPN... 6 Connect to Your Computer... 8 Determine Your Machine Type... 10 Identify 32-bit

More information

PwC s 5th Annual Digital IQ Survey

PwC s 5th Annual Digital IQ Survey www.pwc.com/digitaliq PwC s 5th Annual Digital IQ Survey Digital Conversations and the C-suite Digital IQ PwC s 5th Annual Survey Findings: Leadership teams integrate digital conversations across all aspects

More information

Corporate Social Responsibility Seminar

Corporate Social Responsibility Seminar Corporate Social Responsibility Seminar Anu Pylkkänen Director External Relations & CSR, Tapiola Group 1 WORKSHOP 4: Tapiola Case Deciding what to report and how to report it? 2 Deciding what AMICE to

More information

Connecting to UNOSECURE using Windows 7

Connecting to UNOSECURE using Windows 7 Connecting to UNOSECURE using Windows 7 1. Click the Wireless status icon on the task bar. 2. Select the unosecure connection and click connect. 3. Enter your UNO username and password. Click OK. UCC Help

More information

General Overview Key Features Things to Remember

General Overview Key Features Things to Remember General Overview Key Features Things to Remember The Online Reporting System is designed to provide educators and administrators in Utah with the assessment data and tools they need to understand the performance

More information

Wazza s QuickStart 10. Leopard Server - Managing Preferences

Wazza s QuickStart 10. Leopard Server - Managing Preferences Wazza s QuickStart 10. Leopard Server - Managing Preferences About this Document This document is the 10th in a series of documents describing the process of installing and configuring a Mac OS X 10.5

More information

Personal Online Banking:

Personal Online Banking: Personal Online Banking: If you access your account information through CNB Online Banking, our personal banking site, you will be able to import your account transactions directly into Quicken/QuickBooks.

More information

PROPOSAL TO DEVELOP AN EMPLOYEE ENGAGEMENT PROGRAMME

PROPOSAL TO DEVELOP AN EMPLOYEE ENGAGEMENT PROGRAMME PROPOSAL TO DEVELOP AN EMPLOYEE ENGAGEMENT PROGRAMME DEFINITIONS OF ENGAGEMENT The concept of employee engagement has received growing interest recently, with a range of research into what engagement is

More information

Accreditation at Highly Accomplished and Lead Teacher. Information for Referees

Accreditation at Highly Accomplished and Lead Teacher. Information for Referees Accreditation at Highly Accomplished and Lead Teacher Information for Referees Contents Introduction... 3 Candidate s evidence for accreditation... 3 Importance of referee statements... 3 Candidate s selection

More information

Reference Document. SedonaOnline Support

Reference Document. SedonaOnline Support Document Overview This document is being provided to explain how to request a SedonaOnline password and how to use SedonaOnline to submit and view Support Tickets. Our company utilizes the SedonaOffice

More information

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication This document serves as a How To reference guide for employees to execute the following MFA tasks: 1.

More information

Table of Contents. Changing Your Password in Windows NT p. 1. Changing Your Password in Alpha Connection.. pp. 1-3

Table of Contents. Changing Your Password in Windows NT p. 1. Changing Your Password in Alpha Connection.. pp. 1-3 Table of Contents Changing Your Password in Windows NT p. 1 Changing Your Password in Alpha Connection.. pp. 1-3 Not Able to Get Outlook Express Mail Because Alpha Connection Password Expires... pp. 3-4

More information

Communications Strategy

Communications Strategy Communications Communications July 2013 Version 1.1 1 Communications River Clyde Homes Vision Our vision is to provide quality, affordable homes, in neighbourhoods we can be proud of and to deliver excellent

More information

Quick Reference Guide Welcome TEST USER

Quick Reference Guide Welcome TEST USER Welcome TEST USER HELP RETIREMENT MANAGER DEMO FEEDBACK VersionE_000 Getting Started This Retirement Manager participant website Quick Reference Guide will assist you to easily navigate and complete important

More information

Purpose The procedures below provide outlined steps for making and answering Lync calls.

Purpose The procedures below provide outlined steps for making and answering Lync calls. 416 Agriculture Hall Michigan State University 517-355-3776 http://support.anr.msu.edu support@anr.msu.edu Title: Make and Answer Lync Calls Document No. - 108 Revision Date - 2/21/2012 Revision No. -

More information

Banner Self-Service Direct Deposit Instructions Table of Contents

Banner Self-Service Direct Deposit Instructions Table of Contents Banner Self-Service Direct Deposit Instructions Table of Contents Accessing the Online Form... 2 Primary Accounts... 3 Adding Primary Accounts... 3 Allocation Accounts... 4 Adding Allocation Accounts...

More information

1. Go to ArizOTA.org, and select Employer Registration from the OT Jobs drop down menu:

1. Go to ArizOTA.org, and select Employer Registration from the OT Jobs drop down menu: Welcome Thank you for your interest in ArizOTA.org s Job Advertisement feature. We ve made many changes and improvements to our job listings, including the following enhancements: You can now create an

More information

Learn.ITRAUMA.org Purchasing & Managing Licenses for Group Registration

Learn.ITRAUMA.org Purchasing & Managing Licenses for Group Registration 1. Visit http://learn.itrauma.org. Start by adding the product you wish to purchase in bulk to your cart. 2. On the Cart page, adjust the quantity to the number of licenses you wish to purchase and click

More information

Note: you will need speakers or headphones in order to hear the narration, but there is a Closed Captioning option.

Note: you will need speakers or headphones in order to hear the narration, but there is a Closed Captioning option. Security Awareness Training Program In collaboration with the DAS Bureau of Enterprise Systems and Technology (BEST), DDS has implemented a web-based training program called SANS Securing the Human in

More information

Investors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited

Investors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited Investors in People Assessment Report for Bradstow School Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited 30 August 2013 Project Reference Number

More information

Upgrade of Business Systems Data Warehouse Reporting

Upgrade of Business Systems Data Warehouse Reporting Upgrade of Business Systems Data Warehouse Reporting The Business Systems Data Warehouse Reporting System was upgraded to a new version of Business Objects the weekend of December 12 th. The current system

More information

A Step-By-Step Guide

A Step-By-Step Guide ONLINE SUPPORT SYSTEM A Step-By-Step Guide Contents About This Guide...3 Who Should Read This Guide...3 Overview...4 Login...5 Report a Problem...7 View Existing Tickets...9 Request a Modification...10

More information

Information Technology. Introduction to Vista

Information Technology. Introduction to Vista Information Technology Introduction to Vista The Vista Login Screen. Vista, like XP, remembers the previous user. After logging in, you can select your own picture. For a different user to login, click

More information

APA On-Line Fellows Application Platform Instructions for Endorsers

APA On-Line Fellows Application Platform Instructions for Endorsers APA On-Line Fellows Application Platform Instructions for Endorsers Introduction... 2 Steps to Completing an Endorsement... 2 Step 1: Access Application Link... 2 Step 2: Log In to myapa... 2 Step 3: View

More information

Email Update Instructions

Email Update Instructions 1 Email Update Instructions Contents Email Client Settings The Basics... 3 Outlook 2013... 4 Outlook 2007... 6 Outlook Express... 7 Windows Mail... 8 Thunderbird 3... 9 Apple Mail... 10 2 Email Client

More information

Role Description Director, Customer Experience

Role Description Director, Customer Experience Role Description Director, Customer Experience Classification/Grade/Band Band 1 Senior Executive Work Level Standards ANZSCO Code PCAT Code Date of Approval Work Contribution Stream: Service/Operational

More information

Website in a box 2.0 Users Guide. Contact: enquiries@healthwatch.co.uk Website: www.healthwatch.co.uk/website-in-a-box

Website in a box 2.0 Users Guide. Contact: enquiries@healthwatch.co.uk Website: www.healthwatch.co.uk/website-in-a-box Website in a box 2.0 Users Guide Contact: enquiries@healthwatch.co.uk Website: www.healthwatch.co.uk/website-in-a-box Welcome to the new website in a box. We ve created a new, lighter, fresher and more

More information

MySQL Manager. User Guide. July 2012

MySQL Manager. User Guide. July 2012 July 2012 MySQL Manager User Guide Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain a successful

More information

Kaplan ACCA Courses Brochure

Kaplan ACCA Courses Brochure Kaplan ACCA Courses Brochure Kaplan began in 1938 as one student and one instructor and has now become one of the world s largest diversified education companies working with thousands of companies to

More information

These additional levels of security are NOT required if you are using a Derbyshire County Council machine on council premises.

These additional levels of security are NOT required if you are using a Derbyshire County Council machine on council premises. This guide is intended for Derbyshire County Council employees, partners and suppliers who need remote access to the Council s network. This would be primarily from locations not directly on Council property,

More information

City of Jacksonville 1 of 6 Start Here >> http://remote.coj.net

City of Jacksonville 1 of 6 Start Here >> http://remote.coj.net Citrix Remote Access allows employees to access all parts of the city s computer network from any PC with internet connectivity. Simply type the URL for Remote Access on any internet browser anywhere,

More information

In a browser window, enter the Canvas registration URL: silverlakemustangs.instructure.com

In a browser window, enter the Canvas registration URL: silverlakemustangs.instructure.com How do I sign up for a Canvas account as a Parent? Parents (Observers) can link their Canvas account to their student's account so they can see assignment dues dates, announcements, and other course content.

More information

DOMAIN CENTRAL HOSTING EMAIL

DOMAIN CENTRAL HOSTING EMAIL Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help

More information

The Coast to Coast AM Podcast for itunes 11

The Coast to Coast AM Podcast for itunes 11 The Coast to Coast AM Podcast for itunes 11 System Requirements In order to run itunes 11, please see the system requirements at http://www.apple.com/itunes/download/. A Note on Downloading Directly to

More information

Worker & Student Injury Reporting System Tools and Tips

Worker & Student Injury Reporting System Tools and Tips Worker & Student Injury Reporting System Tools and Tips FREQUENTLY ASKED QUESTIONS/ROADBLOCKS TO REPORTING Issue 1: Answer 2: Issue 2: Answer 2: Issue 3: Answer 3: I get an error message when I try to

More information

My LMS. Learning Management System Guide for Students

My LMS. Learning Management System Guide for Students My LMS Learning Management System Guide for Students Revision Date: October 17, 2014 Table of Contents Learning Management System (LMS) Overview... 2 Accessing My LMS... 2 General Navigation... 5 Your

More information

Piazza in Blackboard for Instructors

Piazza in Blackboard for Instructors Piazza in Blackboard for Instructors Piazza is an online platform designed to facilitate interaction among students and instructors and efficiently manage class Q&A s. Students can post questions and collaborate

More information

Salesforce CRM Enterprise Addin Guide

Salesforce CRM Enterprise Addin Guide Add in Guide for Salesforce Enterprise May 2012 Salesforce CRM Enterprise Addin Guide This document will guide you through configuration and basic use of HIPIN s Salesforce CRM addin. It is expected that

More information

Consultation and Engagement Strategy

Consultation and Engagement Strategy Consultation and Engagement Strategy Contents: 1. Introduction 2 2. Purpose 3 3. Aims and Objectives 4 4. Key principles 5 5. Delivery of the Strategy 6 6. Action Plan 2011-12 7 Appendix 1 Understanding

More information

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 NWAS Communication and Engagement Strategy 2013-2015 Page: 1 Of 16 Recommended by Executive Management Team Communities Committee Approved by Board of Directors

More information

Helpful Links 8 Helpful Documents 8 Writing History 9 Pending Peer Reviews 9 Navigation Tabs 10 Changing Courses 10

Helpful Links 8 Helpful Documents 8 Writing History 9 Pending Peer Reviews 9 Navigation Tabs 10 Changing Courses 10 V7.30.15 2014 GETTING STARTED Table of Contents Welcome to WPP Online 3 WPP Online Welcome Page 3 Logging in to WPP Online 4 Changing your Password 5 Accessing your Courses 7 Selecting a Course 7 The Course

More information

Stage One - Applying For an Assent Remote Access Login

Stage One - Applying For an Assent Remote Access Login Trading From Home or Other Remote Locations The incredibly fast, feature rich, reliable Assent trading platform can be accessed from one of Assent s many branch locations, or from your home or other locations.

More information

Getting started as a student with learn.gold

Getting started as a student with learn.gold Getting started as a student with learn.gold Learn.gold is the Virtual Learning Environment (VLE) at Goldsmiths which you'll use in various different ways to support your studies. This printable guide

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

GOOGLE DRIVE: Guide for Students and Teachers

GOOGLE DRIVE: Guide for Students and Teachers GOOGLE DRIVE: Guide for Students and Teachers Your classroom resources online, anywhere at any time. This guide will introduce you to Google Drive, which provides unlimited online cloud storage as part

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Completing Online Course Evaluations CoursEval is a web based evaluation tool that will allow students to view and complete course evaluations online and all in one place. This software is a great way

More information

Internal Communications Strategy

Internal Communications Strategy Internal Communications Strategy 2011 2013 Alison Cummins Communications Manager January 2011 INTRODUCTION 3 AIMS AND OBJECTIVES 5 EVALUATION OF THE INTERNAL COMMUNICATIONS STRATEGY 2007-2009 6 TARGETS

More information

Client Portal Training

Client Portal Training Client Portal Training Signing In 1. Go to http://www.csus.edu/irt/projects and click on Team Dynamix Client or from your browser, go to https://csus.teamdynamix.com 2. Click on SIGN-IN located in the

More information

Email Update Instructions

Email Update Instructions Email Update Instructions Table of Contents Email Client Settings The Basics... 2 Outlook 2013... 2 Outlook 2007... 4 Outlook Express... 6 Windows Mail... 7 Thunderbird 3... 9 Apple Mail... 11 1 Email

More information

IntelliPay Billpay Application Documentation

IntelliPay Billpay Application Documentation IntelliPay Billpay Application Documentation Contents Billpay Introduction First Time Payment (With username and password) First Time Payment (Without username and password) Returning Customer Introduction:

More information

OCCAM Learning Management System Student FAQs

OCCAM Learning Management System Student FAQs OCCAM Learning Management System Student FAQs The fastest way to resolve most problems is to use this self-help guide. 1. Why can t I run the course? Most courses are only certified to run on Windows computers,

More information

Northwards Housing s Communications Strategy 2014-16

Northwards Housing s Communications Strategy 2014-16 Northwards Housing s Communications Strategy 2014-16 Executive Summary 1. The purpose of this strategy is to ensure a fully integrated approach to communications; one which is aligned with Northwards business

More information

The Rush 24/7 Podcast for itunes 11

The Rush 24/7 Podcast for itunes 11 The Rush 24/7 Podcast for itunes 11 System Requirements In order to run itunes 11, please see the system requirements at http://www.apple.com/itunes/download/. A Note on Downloading Directly to Mobile

More information

Montefiore Portal Quick Reference Guide

Montefiore Portal Quick Reference Guide Montefiore Portal Quick Reference Guide Montefiore s remote portal allows users to securely access Windows applications, file shares, internal web applications, and more. To use the Portal, you must already

More information

Step by step guide for connecting PC to wired LAN at dormitories of University of Pardubice

Step by step guide for connecting PC to wired LAN at dormitories of University of Pardubice Step by step guide for connecting PC to wired LAN at dormitories of University of Pardubice English version Version 1.1 July 2008 Information Cente University of Pardubice Content A. Windows XP... 2 B.

More information

NSU Bursar Services Instructions

NSU Bursar Services Instructions 1 NSU Bursar Services Instructions Contents Log In to Bursar Services... 2 Make a Payment... 4 Create Saved Payment Methods... 8 Create an erefund Account... 10 Set Up Authorized Users... 12 goplan Payment

More information

American Express @ Work Getting Started Guide: Norway

American Express @ Work Getting Started Guide: Norway American Express @ Work Getting Started Guide: Norway American Express @ Work can help you to manage your Corporate Card Programme more efficiently online. With Standard and Customised Reports to track

More information

Registration Guide- New entrepreneurs

Registration Guide- New entrepreneurs Registration Guide- New entrepreneurs Erasmus for Young Entrepreneurs Support Office co/eurochambres 1 Table of contents Background and purpose of the guide... 3 STEP 1 Preparing your registration... 3

More information

How to Login Username Password:

How to Login Username Password: How to Login After navigating to the SelecTrucks ATTS Call Tracking & Support Site: www.selectrucksatts.com Select Corporate Link to login for Corporate owned Centers/Locations. Username: Your Email Address

More information

Parent Online Payment Manual. Updated 09/14/2011. Contents. Logging In for the First Time... 2. Logging In... 4. Viewing Ledger Card...

Parent Online Payment Manual. Updated 09/14/2011. Contents. Logging In for the First Time... 2. Logging In... 4. Viewing Ledger Card... 1 Parent Online Payment Manual Updated 09/14/2011 Contents Logging In for the First Time... 2 Logging In... 4 Viewing Ledger Card... 5 Making a Payment with your Credit Card or ACH/Electronic Check...

More information

PARENT PORTAL: Proxy Management

PARENT PORTAL: Proxy Management PARENT PORTAL: Proxy Management Updated by Enrollment Management 8-2015 Table of Contents Welcome to MySRU 3 Home Tab 4 Proxy Management Student Giving Authorization 5 Student: Add Proxy 6 Student: Begin

More information

Setting Up Sharp MX-Color Imagers To Scan To Email

Setting Up Sharp MX-Color Imagers To Scan To Email Setting Up Sharp MX-Color Imagers To Scan To Email MX-2300, MX-2600, MX-2700, MX-3100, MX-3501, MX-4501, MX-5500, MX-6200, MX-6201, MX-7000, MX-7001, MX-M850, MX-M950, MX-M1100 Step 1. Click Start > Run

More information