Infrastructure & Operations Management with vcenter Operations Management Suite

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1 Infrastructure & Operations Management with vcenter Operations Management Suite Jakob Will Thomsen VMware Solution Arrow ECS 2009 VMware Inc. All rights reserved

2 Agenda VMware s Cloud Management Vision and Approach Operations Management How VMware can Help Customer Success and Benefits 2

3 The New Role for IT as a Broker of Services IT as a Service Virtual Workspace Manage access to services, applications and data for any device Private Clouds Public Clouds Hybrid Cloud Seamlessly extend your data center to the public cloud Software-Defined Data Center Virtualize the entire data center Management and Automation Storage and Availability Compute Network and Security 3

4 Evolution of IT Management in the Cloud Era From the Client/Server to the Mobile/Cloud era: New approach to delivery of infrastructure, applications, & end-user access Cloud scale & economics: Requires analytics, cost transparency, and automation technologies Shifting delivery & sales models: From ESM-like to SaaS-like Legacy Management Regulate & coordinate manual processes Manual health models on structured data Many point products, installed on-prem Cloud Management Policy-based automation and control Analytics approach on unstructured data Broad solution suites, delivered as SaaS 4

5 VMware Cloud Management Enables the IT Service Broker IT as a Service Cloud Automation Automate the delivery of personalized infrastructure, applications vcloud and Automation desktops as a service across Center multiple clouds and platforms Cloud Operations Manage the health, risk, efficiency vcenter and Operations compliance of your Management infrastructure Suiteand applications across structured and vcenter unstructured Log Insight data Cloud Business Improve Business/IT alignment and accelerate IT transformation by delivering IT Business complete transparency Management into the Suite costs and quality of all IT services 5

6 What Is Needed for Efficient Operations Management? Goal What Is Needed? Quality of Service Reduce Mean Time to Identification (MTTI): Visibility across Infrastructure and Applications Proactive issue prevention Quickly resolve business impacting issues Operational Efficiency Reduce Capital and Operating Costs: Optimize use of resources to prevent unnecessary purchases Improve team efficiency and increase VI/admin ratios Control & Compliance Adhere to IT policies and standards: Compliance visibility to Operations Enforce IT policies across assets and infrastructures 6

7 Today s Reality in Operations Management Monitoring Data Overload Alert Storms DBA VI Storage Over-provisioning Finger Pointing 7

8 How VMware Enables Automated Cloud Operations? Operational Analytics Patented analytics deliver insights and visibility Machine learning enables incident avoidance and resolution Leverage all your IT data including KPIs, metrics, events and logs Policy-based Automation Guided remediation engine suggests best course of action Automated policy enforcement enables continuous compliance Customizable workflows adapt to your processes and needs Unified Management Integrated Performance, Capacity & Configuration Management Spanning Infrastructure and Applications Virtual, Physical, Public Clouds and other Hypervisors 8

9 VMware s Cloud Operations Management Platform Cloud Operations Console Integrated Management Disciplines Extensibility Performance Capacity Configuration Cost Compliance Management Packs Platform Services SDK Analytics Reporting Discovery Automation Logs APIs 9

10 VMware Enables Operational Efficiency and Cost Savings Forrester Consulting Report - May % - 30% - 45% IT Productivity Resource Consumption Efforts Spent on Ensuring Compliance 10

11 How VMware Can Help Achieve Your Goals? Goal What Is Needed? Quality of Service Reduce Mean Time to Identification (MTTI): Visibility across Infrastructure and Applications Proactive issue prevention Quickly resolve business impacting issues Operational Efficiency Reduce Capital and Operating Costs: Optimize use of resources to prevent unnecessary purchases Improve team efficiency and increase VI/admin ratios Control & Compliance Adhere to IT policies and standards: Compliance visibility to Operations Enforce IT policies across assets and infrastructures 11

12 How VMware Enables Higher SLAs Status Quo VMware Value Add Results + Benefits Multiple monitoring tools Reactive problem solving Management silos Self-learning performing analytics Supermetrics simplify monitoring Dynamic Thresholds & Smart Alerts Easily extend with 3 rd party management packs Supports virtual, physical, public clouds and other hypervisors 90% reduction in false alerts Proactively detect and avoid incidents up to 24 hours in advance Single pane of glass for each team No new monitoring tools needed Improved availability and uptime of production systems 12

13 Service Levels: Get Comprehensive Visibility Operations Efficiency and Risk Immediate problems What is happening right now? What do I need to pay attention to? Forward Looking Are there areas that I should be concerned about? Am I utilizing resources in the most efficient manner? Are there compliance risks? 13

14 Service Levels: Gain Insights into Infrastructure and Applications Inventory Dependencies Application & Infrastructure Health vcenter Operations Automatically discover application dependencies Prioritize business critical over non-production workloads Manage infrastructure aligned with the business No finger pointing no fire drills no drama! 14

15 Service Levels: Monitor Health of Business Critical Applications Oracle database on a Linux machine is in bad health Application component seems problematic Drill down into problem metrics 15

16 Service Levels: Leverage Logs for Last Mile to Root Cause Analysis SCSI Errors NFS Errors vmotion Failures Host Disconnects Dropped Packets Failed Tasks Slow Host Syncs Slow DB Queries 16

17 Service Levels: Troubleshoot Across App, VM, and Storage 1 2 Admin gets alerted that Oracle App is slow Transaction latency above normal Check LUN Details (EMC VNX: LUN44) Oracle VM has performance issue IO OUTSTANDING High I/O outstanding (870/1024) LUNS Storage LUN health is red DISK IO 4 VNX Target HBA Resets 3 Check EMC VNX Analytics Target HBA Resets is high, limiting application performance SP-A is red 17

18 Service Levels: Automated Best Practices and Recommendations Recommendations on how to fix issues 18

19 Service Levels: Intelligent Problem Alerts Preview Problem alerts that go beyond just symptoms 19

20 How vcenter Operations Has Helped Alert Reduction: Instead of getting threshold alerts a day, we get vcenter Operation alerts. We had so many false alerts. Faster Troubleshooting: We use the product for trouble shooting particular issues in our environment. Basically, this is the tool that helps us get to the problem faster than we would with other tools. Improved Capacity Utilization: We had a rate of 92% VM s, that were over-provisioned. We use vcenter Operations to get back resources from over-provisioned Virtual Machine s (VM s). 20

21 How VMware Can Help Achieve Your Goals? Goal What Is Needed? Quality of Service Reduce Mean Time to Identification (MTTI): Visibility across Infrastructure and Applications Proactive issue prevention Quickly resolve business impacting issues Operational Efficiency Reduce Capital and Operating Costs: Optimize use of resources to prevent unnecessary purchases Improve team efficiency and increase VI/admin ratios Control & Compliance Adhere to IT policies and standards: Compliance visibility to Operations Enforce IT policies across assets and infrastructures 21

22 How VMware Enables Operational Efficiency Status Quo VMware Value Add Results + Benefits P2V does not optimize system configuration for virtual infrastructure Lack of capacity management processes and skills Need for increased automation Rightsize and reclaim overprovisioned capacity Plan and forecast future needs Automated workflows speed remediation Cost metering helps identify opportunities to save 60% increase in VMs managed by a single VI admin 50% reduction in troubleshooting times 30% reclaimed resources 22

23 Operational Efficiency: Reclaim Over-provisioned Resources Monitor consolidation ratios and resource efficiency Optimize Configuration Standards Right-size Overprovisioned Virtual Machines 23

24 Operational Efficiency: Forecast Future Capacity Needs Current and future capacity state for clusters, hosts, VMs Current and future capacity state for CPU, memory, disk I/O, network I/O 24 Confidential

25 Operational Efficiency: Showback of Potential Cost Savings Monitor cost of cloud resources Analyse cost savings from Capacity Optimization 25

26 Operational Efficiency: Automate Capacity Optimization Workflows A capacity alert in Workflow to delete vcenter Operations powered off VMs and VM triggers a vcenter snapshots to resolve Orchestrator capacity issue workflow Prepare report and send notification 26

27 Operational Efficiency: Enforce Configuration Standards View available compliance templates Select PCI compliance analysis results Report on overall compliance Pinpoint what posture systems failed what checks Fix violations Triage vital issues to address for critical systems 27

28 Operational Efficiency: A Single Pane of Glass for Your Cloud Amazon AWS Applications running on vsphere or Physical Infrastructure Hyper-V 28

29 How vcenter Operations Has Helped Right-sizing VMs We quickly discovered many VMs had been built with much more vcpu/memory than the workload required. This was chiefly as a result of our migration from older servers to VMs running on modern hardware. What-if scenarios The ability to model changes to the virtual environment before making any changes allows us to model predicted performance vs. capacity before any changes are made which could introduce risk to the apps running the business. Helps drive our data centre strategy ESXi helped us achieve the first stage of our virtualisation strategy. Thousands of physical hosts migrated to virtual hosts. vcenter Operations will help us increase the virtual to physical host ratio and maintain our service levels. 29

30 How VMware Can Help Achieve Your Goals Goal What Is Needed? Quality of Service Reduce Mean Time to Identification (MTTI): Visibility across Infrastructure and Applications Proactive issue prevention Quickly resolve business impacting issues Operational Efficiency Reduce Capital and Operating Costs: Optimize use of resources to prevent unnecessary purchases Improve team efficiency and increase VI/admin ratios Control & Compliance Adhere to IT policies and standards: Compliance visibility to Operations Enforce IT policies across assets and infrastructures 30

31 How VMware Enables Control & Compliance Status Quo VMware Value Add Results + Benefits Configuration drift is hard to control Compliance audits take time Compliance is disconnected from day to day operations Monitor config and compliance data along side application performance OOB Compliance content for PCI, HIPAA, SOX etc. Supports vsphere, physical, public clouds and other hypervisors 45% reduction in time spent on ensuring compliance Automated configuration and compliance management Single operations console across private, public and hybrid clouds 31

32 Control and Compliance: Identify Config Changes Impacting Health Correlate changes with health scores Drill down and remediate in Configuration Manager 32

33 Control and Compliance: Take Action on Non-compliance Monitor compliance to standards vsphere Hardening Guidelines Take action on non-compliant items by launching Config Manager 33

34 How vcenter Operations Has Helped Increased visibility: vcenter Operations reduces trouble shooting times by 50%. We ve detected issues that we were not even aware of. Consolidated view of complete infrastructure: The Health information provided allows us to identify problems across storage and virtual infrastructure before they occur. Better capacity planning: With the trending information from vcenter Operations, our capacity planning is 40% faster and more accurate. 34

35 VMware Delivers Shortest Time to Value 88% of customers see value in less than three months 2 to 3 months 6% 1 to 2 months 23% 3 to 4 months 12% Less than 1 week 18% Less than 1 month 41% We are currently running over 2,000 machines in our environment and we are leveraging vcenter Operations to gain insight on exactly how these machines are being used. Three weeks after having deployed Operations Manager, we are already making a lot of decisions and adjustments on the sizes of machines Alex Freixas, Vice President, MicroStrategy Source: TechValidate Study,

36 VMware Enables Higher Productivity VMs Managed per Admin 60% increase Before VC Ops With VC Ops VI Admins can manage 60% more VMs and shift from reactive to proactive mode Management Insights Customer Survey, September

37 Summary: Automate Operations Management with VMware! 1 Cloud requires a new approach to Operations Management 2 vcenter Operations meets the demands of Cloud Operations with an open, extensible platform 3 VMware enables you to achieve your SLA, cost and compliance objectives START TODAY! 37

38 38 Thank you

39 39 Appendix

40 Hybrid Cloud Management vc Ops 5.8 Overview Hyper-V and Amazon Web Services monitoring dashboards Customers can choose to leverage existing SCOM deployment or vcenter Hyperic AWS solutions pack includes multiple services such as EC2, Elastic Block Store, Auto Scaling Group, Elastic Load Balancing and Elastic MapReduce Hyper-V Dashboards Benefits Single operations console across private, public and hybrid clouds Manage and monitor multiple hypervisors AWS Monitoring 40

41 Storage Analytics vc Ops 5.8 Overview Out-of-box storage dashboards Provides visibility into the physical storage infrastructure and data paths including HBAs, Fabric and Arrays Storage Topology Brings together views of topology, stats and events by leveraging standardized protocols such as CIM, SMI-S and VASA Benefits Topology and top N dashboards to monitor performance Issues Isolate resource starvation issues in the storage infrastructure Get alerted on availability issues, configuration changes & errors Storage Performance 41

42 Enhanced Application Monitoring vc Ops 5.8 Overview Out-of-box dashboards for business critical applications (Microsoft SQL, Exchange) Leverages vcenter Hyperic and includes vsphere, non-vsphere (Hyper-V, physical) Support for clusters (MSCS) Clusters and Servers Benefits Greater visibility into business critical Microsoft applications Enables single pane of glass across infrastructure and application stack Resources 42

43 vcenter Operations Edition Lineup (Q Update) Updated in Q3 vcenter Operations Manager Price (25 license pack) Included in VC Ops Mgr Foundation No charge vsphere VC Ops Suite Standard VSOM vcloud Suite STD VC Ops Suite Advanced vcloud Suite ADV VC Ops Suite Enterprise vcloud Suite ENT vsphere Performance and Health Monitoring Operations Dashboards and Capacity Optimization Custom Dashboards with role-based access Extensible with data feeds from 3 rd party storage and network monitoring tools** Extensible with data feeds from 3 rd party OS and app monitoring tools** vcenter Hyperic OS Resource Monitoring (CPU, Memory, Disk, Network)*** Application, Middleware & DB Monitoring (Full Hyperic) vcenter Configuration Manager vsphere hardening, change, config & regulatory compliance OS-level change, configuration and patch management OS-level regulatory compliance packs (PCI, HIPAA, SOX) vcenter Infrastructure Navigator Application discovery and dependency mapping vcenter Chargeback Manager Cost metering and reporting ** For complete list of vcenter Operations Management packs, please visit *** Hyperic in Advanced edition includes Platform plug-ins for Windows, Linux, AIX, Solaris, HP-UX (EULA restricted). Full Hyperic is included in Enterprise edition 43

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