Building on the Past. A Proud History Dating Back to 1864
|
|
- Shavonne Blair
- 7 years ago
- Views:
Transcription
1 STRATEGIC PLAN
2 Introduction The Oshawa Public Libraries is committed to providing innovative and responsive library service to the people of Oshawa. We have created this strategic plan to guide the development of the Oshawa Public Libraries for the period of This plan identifies where we will focus our energies to serve the needs of our growing and changing community. Table of Contents Past and Present page 3 Our Growing Community page 4 Mission and Values page 5 Strategic Directions page 6 Objective 1 page 7 Objective 2 page 8 Objective 3 page 9 Objective 4 page 10 Implementing and Monitoring the Plan page 11 2
3 Building on the Past A Proud History Dating Back to 1864 Library service in Oshawa is older than our country. Canada became a confederation in 1867, but library services in Oshawa began in 1864, three years earlier. Oshawa was incorporated as a village in 1850 with a population of 2,650. By 1864, it had mushroomed to 3,350 people. The first library in Oshawa, the Oshawa Mechanics Institute, offered courses, served as a reading room, and had a small collection of books and magazines. The Library had it ups and downs in its early years and continued on in its rented quarters until 1906 when Oshawa (like hundreds of other communities) took advantage of Andrew Carnegie s generosity and built their own library building (on the corner of Simcoe and Athol streets). By 1953, the population of Oshawa was 44,101; and the old library was cramped to the point of bursting. It now had over 42,000 volumes, 16,151 borrowers, and an annual circulation of 179,047. In 1954, the 29,000 square feet McLaughlin Library opened. In 1962, Colonel McLaughlin gave the library a Bookmobile and truck to service schools and outlying parts of the City. In 1966 the McLaughlin Room was renovated to house Colonel McLaughlin s mementos, trophies and family tree. A third floor was also part of this expansion, and the Music and Film collections moved up there. In 1969 the Library opened its first branch the North Simcoe Branch (3,200 square feet), located in rented plaza space near the corner of Simcoe and Beatrice streets. The branch opened with a collection of 15,000 volumes. Within a year circulation jumped by 40%. By 1980, the branch was clearly inadequate to meet the needs of its users so the Library built the Northview Branch which at 14,500 square feet was four times the size of the old branch. The new branch opened in 1987 and circulation the first year jumped by 48%. In 1975 a small trailer located at the Sydenham Post offered limited library service. In 1977 Bob Hann gave the library 7,500 square feet of space in his new plaza, Lake Vista Square. His generosity has continued as he has extended the Library s rent free lease for 25 consecutive years. When the 1990s began, few people had ever heard of the information highway. By the mid 90s, the Library understood clearly what it meant and that we must not only navigate it ourselves but also help our users hone their information retrieval skills. We launched three Internet stations in our Reference area in April of This service was instantly popular and in such high demand that we needed to expand it immediately. Thanks to funding provided by Human Resources Development Canada, seven more Internet stations were added in early There is now Internet service at all branches. In our 2003 to 2007 strategic plan we recognized the need to develop and open a new northeast branch. Working in partnership with the City we opened our new Legends Centre Branch in 2006 and made significant improvements to the Jess Hann Branch. 3
4 A Proud History Continued... In December 2010, the McLaughlin Branch was renovated. Besides modernizing the look and feel of the McLaughlin Branch this renovation added 10 new public Internet terminals, a newly renovated and distinct Teen area, complete with seating and an area for drop-in videogame programs and a new look for the Information Desk. The numbers of available Online Public Access Catalogues (OPACs) also increased, and were distributed throughout the non-fiction collection, allowing greater access and ease of use for library customers. The reference collection, previously held in a separate location was integrated with the rest of the collection to improve the use and availability of our carefully selected resources. Literacy materials were also given a more central home and by moving the Biography and multilingual collections into the McLaughlin Room we increased availability and simplified search for those materials. The result has been a considerable increase in the number of customer hours of computer use, with a significant reduction in wait times for customers in the library. All new computer areas, OPACs, the new Information Services desk and aisles between shelves were planned and laid out to meet or exceed new provincial AODA guidelines. The Library offers a broad range of services from four branches the McLaughlin Branch, the Northview Branch, the Legends Centre Branch and the Jess Hann Branch. These branches and the Library s website at provide a window to a broad range of services. Each location has computer workstations offering full Internet access, online subscription databases and the Microsoft Office Suite. Each location has wireless connectivity. The Library currently has approximately 56,715 active members, borrowing over 1.8 million items annually, and asking over 81,000 reference questions. From 2006 to 2011 circulation of our materials increased by 74% and programme attendance rose by 36%. The Library is governed by an 11 member Board appointed by the City of Oshawa. The primary source of the Library s funding is the City of Oshawa. Other funding sources include the Province of Ontario, special grants, fines and other miscellaneous sources of revenue. Our Growing Community According to Statistics Canada, the Oshawa Public Libraries currently serves a population of approximately 149,607. As with all public libraries across Ontario and North America, we are coping with fundamental shifts in demographics, employment patterns and lifestyles. From 2006 to 2011 the population of Oshawa grew by 5.7% Growth from was significantly higher than the period of 1.8% growth. The median age of the City of Oshawa is 40.6 versus 39.4 in The provincial median is
5 Mission and Values Mission Statement The Oshawa Public Libraries enriches the lives and potential of the people of Oshawa by connecting them to the world of information and to each other. Core Values Accessibility: The Oshawa Public Libraries values free public access to information resources collected to satisfy our customers, provided through personal and innovative public service in a barrier free environment. Intellectual Freedom: We recognize every customer s right to information within the bounds of established laws, and strive to provide requested access in as many formats as practical. Quality and Innovation: We recognize that our technological, economic, political, natural and social environments may be ever changing. In response, we strive to appropriately incorporate such changes into our culture and operations to ensure superior quality in all library services and programmes. Respect and Inclusivity: We recognize and respect diversity of cultures, opinions, literacy, learning styles, age, background and talents. Accountability: We promote a work environment which embraces open communication, honesty, integrity, professional ethics, courtesy, respect and accountability. Customer Service: We serve every customer s information needs with courteous, knowledgeable and superior staff interactions, and with intelligent collection design. Privacy: We respect and protect the privacy of our customers. A Link to the Past: We are committed to preserving access to Oshawa s past Literacy, Love of Reading and Lifelong Learning: We are committed to supporting and nurturing all forms of literacy, love of reading and lifelong learning of the people of Oshawa 5
6 Strategic Directions 1. Increase the number of Oshawa residents who use the Library. 2. Increase the number of uses per person. 3. Ensure that the collection continues to anticipate the needs and to reflect the interests of our customers. 4. Increase the awareness of what the Oshawa Public Libraries has to offer. 5. Increase satisfaction with the services offered by the Oshawa Public Libraries. 6. Enhance the role of the Library as the cultural, social, intellectual crossroads of the community. 7. Increase the opportunities for oral tradition. 8. Ensure facilities are comfortable, inviting and accessible. 9. Improve facilities, technology and access. 10. Establish a vision of a fifth library branch as a virtual library based on the latest technology and social media applications. 11. Enhance a positive work environment. 12. Strengthen the organization s capacity to provide responsive and effective library service. 6
7 Objective 1: To Increase Membership and Usage Strategic Directions 1. Increase the number of Oshawa residents who use the Library. 2. Increase the number of uses per person. 3. Ensure that the collection continues to anticipate the needs and to reflect the interests of our customers. Actions Identify and develop strategies to engage those groups not currently using library services Investigate providing membership through online application and access cards Expand the Get-Carded Programme to seniors, business and other community organizations Investigate the feasibility of offering services and collections at Lakeridge Health Oshawa Continue to work with Durham College, UOIT and Trent University to develop shared programmes and collections Investigate the feasibility and implementation of an Every Child a Library Card Programme Increase Programme Attendance Ê Ê Establish criteria that accurately and effectively measure the alignment of programmes with customer needs and interests 7
8 Objective 2: To engage our changing and growing community Strategic Directions 1. Increase the awareness of what the Oshawa Public Libraries has to offer. 2. Increase satisfaction with the services offered by the Oshawa Public Libraries. 3. Enhance the role of the Library as the cultural, social and intellectual crossroads of the community 4. Increase the opportunities for oral tradition. Actions Develop a new marketing strategy that showcases the value of the Oshawa Public Libraries to the community. This strategy is to include print media, public relations, signage, social media, creation of new partnerships, the enhancement of existing partnerships and a new, dynamic, engaging website Expand opportunities for local groups to use the library as a meeting place Implement online and in person surveys to determine customer satisfaction with library services and act upon findings 8
9 Objective 3: To promote a comfortable, innovative and accessible environment Strategic Directions 1. Ensure facilities are comfortable, inviting, safe and accessible. 2. Improve facilities, technology and access. 3. Establish a vision of a fifth library branch as a virtual library based on the latest technology and social media applications. Actions Develop a plan to guide future renovations, improvements and branch development initiatives over the next 15 years by: Developing an inventory of all current buildings, furniture and equipment Working with the City of Oshawa to identify potential growth areas and community needs re: recreation and libraries Creating a renovation plan for existing library locations Improve exterior signage at all locations: Replace existing static signs with dynamic, digital signs displaying upcoming events and hours Enhance internal advertising to ensure current customers remain aware of programmes, services and upcoming events Develop a strategic technology plan for the library that addresses all hardware, software and media needs Evaluate service hour optimization and expansion options and implement as resources allow Ensure that the Library continues to meet AODA legislated requirements Implement radio frequency identification (RFID) and self-checkout at all locations 9
10 Objective 4: To strengthen our financial and human resources Strategic Directions 1. Enhance a positive work environment. 2. Strengthen the organization s capacity to provide responsive and effective library service. Actions Develop opportunities for staff to advance by: Developing a mentoring programme for all staff Supporting staff in career development through training and education Developing and implementing a library wide succession plan Develop the Intranet and other social media to enhance internal communications Clarify the role of the Library Board: Continue with Leadership by Design Develop a profile for potential Library Board applicants Create a financial plan that ensures the continuing viability and sustainability of the Oshawa Public Libraries 10
11 IMPLEMENTING AND MONITORING THE PLAN This plan provides a blueprint for the work of the Oshawa Public Libraries over the next five years. The plan will be realised through its Implementation Plan, which will identify the specific actions that need to be taken in order to accomplish the goals and objectives laid out in this strategic plan. The Implementation Plan will in turn be linked to the Library s capital and operational budgeting processes. Each year, the Board and the Library s Management Team will monitor the overall progress of the plan relative to the goals and objectives. The changing external environment will also be monitored and if conditions warrant, specific strategies may need to be revised or updated. In this way, this plan will become a living document. 11
12 12
Indian Trails Library District Strategic Plan 2013-2015
Vision The Indian Trails Library District inspires individuals, engages communities, and enriches lives. Mission The Indian Trails Library District informs, educates, entertains, and shares resources as
More informationTechnology Plan FY 2009-2010 through FY 2012 2013
Lee County Library System Lee County, Florida Technology Plan FY 2009-2010 through FY 2012 2013 October 2009 1 Table of Contents Vision and Mission Statements... 3 Goals and Objectives... 4 I. Public services...
More informationYOUR LIBRARY STRATEGIC PLAN A GUIDE TO ITS DEVELOPMENT
YOUR LIBRARY STRATEGIC PLAN A GUIDE TO ITS DEVELOPMENT BACKGROUND It is a requirement of the Service Level Agreement (SLA) between the State Library of Queensland and Local Governments that library goals
More informationLibrary Information Specialist [27.450]
Library Information Specialist [27.450] STANDARD 1 Information Access and Delivery The library information specialist provides equitable intellectual and physical access to information and ideas in support
More informationMUEHL PUBLIC LIBRARY STRATEGIC PLAN 2014-2019. An addendum is attached with Service Responses. SR and numbers indicate which ones are applicable.
MUEHL PUBLIC LIBRARY STRATEGIC PLAN 2014-2019 An addendum is attached with Service Responses. SR and numbers indicate which ones are applicable. MISSION STATEMENT (SR 4, 7, 10, 11, and 12) The Muehl Public
More informationThe Corporation of the City of Greater Sudbury. Library Services. Strategic Plan
The Corporation of the City of Greater Sudbury Library Services Strategic Plan 2011-2015 Library Services Strategic Plan Table of Contents Executive Summary... 2 Introduction... 3 Community Development
More informationToronto Public Library 2015 OPERATING BUDGET OVERVIEW
OPERATING ANALYST NOTE Contents Overview & Recommendations I: 2015 2017 Service Overview and Plan 5 II: 2015 Recommended Budget by Service 15 III: Items for Discussion 29 Toronto Public Library 2015 OPERATING
More informationSchool Library Media Specialist (502)
School Library Media Specialist (502) NES, the NES logo, Pearson, the Pearson logo, and National Evaluation Series are trademarks in the U.S. and/or other countries of Pearson Education, Inc. or its affiliate(s).
More informationTexas State University University Library Strategic Plan 2012 2017
Texas State University University Library Strategic Plan 2012 2017 Mission The University Library advances the teaching and research mission of the University and supports students, faculty, and other
More informationNorth Carolina TEACHER. evaluation process. Public Schools of North Carolina State Board of Education Department of Public Instruction
North Carolina TEACHER evaluation process Public Schools of North Carolina State Board of Education Department of Public Instruction Rubric for Evaluating North Carolina Teachers ( This form should be
More informationFranklin Public Library Strategic Plan 2014-2019
Franklin Public Library Strategic Plan 2014-2019 Approved January 27th, 2014 Introduction In 2013, the Library Board of Directors initiated a strategic planning process to assess community needs. From
More informationStrategic Plan 2012-2015: 2014 Work Plan
STAFF REPORT ACTION REQUIRED 10. Strategic Plan 2012-2015: 2014 Work Plan Date: March 24, 2014 To: From: Toronto Public Library Board City Librarian SUMMARY The purpose of this report is to present the
More informationDirector, Digital Strategy & Technology Integration
Carnegie Library of Pittsburgh Director, Digital Strategy & Technology Integration... www.carnegielibrary.org s Director, Digital Strategy & Technology Integration Carnegie Library of Pittsburgh (CLP)
More informationStaffing Analysis and Planning Clinic
Staffing Analysis and Planning Clinic Staffing Analysis and Planning Clinic Southern Ontario Library Service 111, rue Peter Street Suite/bureau 902 Toronto, ON M5V 2H1 416-961-1669 1-800-387-5765 416-961-5122
More informationST. LAWRENCE COLLEGE BUSINESS PLAN 2015-2016
ST. LAWRENCE COLLEGE BUSINESS PLAN 2015-2016 LETTER FROM THE PRESIDENT AND CEO /// The first year of our Strategic Plan, Our Future, is now complete and we are already seeing the positive impact of the
More informationTHE LIBRARY RENOVATION PROJECT: TO BETTER SERVE OUR COMMUNITY
THE LIBRARY RENOVATION PROJECT: TO BETTER SERVE OUR COMMUNITY A PUBLIC/PRIVATE PARTNERSHIP TO REORGANIZE AND ENHANCE THE SERVICES OF THE WILBRAHAM PUBLIC LIBRARY Wilbraham Public Library 25 Crane Park
More informationTechnology Plan Avon Free Public Library Avon, CT. October 1, 2007 - December 31, 2010
Technology Plan Avon Free Public Library Avon, CT. October 1, 2007 - December 31, 2010 Vision: To excel as the community s link to ideas, information and resources. Mission Statement: To serve as the center
More informationRead. Learn. Create. Deliver
Attachment 2 Read. Learn. Create. Deliver VISION Toronto Public Library will be recognized as the world s leading library by informing and inspiring Toronto and its communities, making us all more resilient,
More informationFort St John Public Library Strategic Plan: 2012-2015
Strategic Plan 2012-2015 1 Message from the Chair I am proud of the work done by our staff and Board to develop this Strategic Plan and we are looking forward to realizing the goals we ve set forth! With
More informationYALSA Teen Services Evaluation Tool
YALSA Teen Services Evaluation Tool This is a tool for evaluating a public library s overall level of success in providing services to teens, aged 12-18. Potential users of this tool include library administrators,
More informationService Excellence Strategy
Service Excellence Consolidated report and recommendations SERVE Our standards and commitment to being service-focused and responsive. Contents 3 Executive summary 4 A picture of the future Customer service
More informationMcConnell Library Strategic Plan April 2011
McConnell Library Strategic Plan April 2011 The resources and services you seek in the place you want to be! 1 McConnell Library: A Brief Overview From the moment that students first attended classes at
More informationLeadership and Management Competencies
Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,
More informationNMSU Administration and Finance 2014. 215 - Custodial Services/Solid Waste and Recycling
REPORT ID: 1514 Introduction & Survey Framework... 1 Organization Profile & Survey Administration... 2 Overall Score & Participation... 3 Construct Analysis... 4 Areas of Strength... 5 Areas of Concern...
More informationEMPLOYMENT OPPORTUNITY. Branch Librarian
EMPLOYMENT OPPORTUNITY Branch Librarian The Town of Georgina has an immediate opening for a Permanent, Full-Time Branch Librarian. Responsible for the general management and operations of the Sutton Library
More informationRHODES UNIVERSITY LANGUAGE POLICY DATE OF APPROVAL BY RELEVANT COMMITTEE STRUCTURE:
RHODES UNIVERSITY LANGUAGE POLICY 1. POLICY PARTICULARS DATE OF APPROVAL BY RELEVANT COMMITTEE STRUCTURE: DATE OF APPROVAL BY SENATE: 03 October 2005/4 April 2014 DATE OF APPROVAL BY COUNCIL: 06 October
More informationSUCCESSION PLANNING GUIDEBOOK
SUCCESSION PLANNING GUIDEBOOK TABLE OF CONTENTS How to use this Guidebook 1 What is succession planning? 2 What succession planning is not 3 Why is succession planning important? 4 Succession planning
More information2015-18 Department Business Plan. Information Technology Services
2015-18 Department Business Plan Information Technology Services Technology is becoming increasingly important to the County. It is an important facet of almost all program delivery, and our citizens and
More informationNew Communities, New Horizons
New Communities, New Horizons Ajax Public Library Master Plan 2011-2026 Ajax Public Library Board Libraries in Transition, A.F. Church & Associates, Stan Squires and Associates and Monteith Brown Planning
More informationInternet Bandwidth and Wireless Network Report: Additional Information Susanna Hubbard Krimmer, Tom Travers, Margaret Mitchell
R E P O R T T O T H E L I B R A R Y B O A R D MEETING DATE: DECEMBER 15, 2011 Session: Subject: Prepared By: Presented By: Purpose of Report: Public Session Internet Bandwidth and Wireless Network Report:
More informationLibrary Documentation for Undergraduate Program Reviews Guidelines and Template
Library Documentation for Undergraduate Program Reviews Guidelines and Template The Undergraduate Program Review Audit Committee has established guidelines for the regular and systematic review of all
More informationConnected and Learning...in YOUR Community. Campus Alberta Central Business Plan 2014-2017
Connected and Learning...in YOUR Community Campus Alberta Central Business Plan 2014-2017 For additional copies or further information: Administrative Assistant Campus Alberta Central 4500 50 Street Olds,
More informationTechnology Plan 2013-2015. Mitchell Community Public Library Mitchell, IN
Technology Plan 2013-2015 Mitchell Community Public Library Mitchell, IN Prepared by: Alexis Caudell, Library Director 07/01/2013 Approved by the Mitchell Community Public Library Board of Trustees 7/22/2013
More informationNorth Carolina Professional Teaching Standards
North Carolina Professional Teaching Standards For every student in North Carolina, a knowledgeable, skilled compassionate teacher...a star in every classroom. As Approved by the State Board of Education
More informationTheUCI Libraries Strategic Plan
Public Services Division UCI Libraries Strategic 2006-2009 July 7, 2006 PUBLIC SERVICES DIVISION 1. Campus Communication Public Services will undertake a project to better define the identity of the UCI
More informationMUNICIPALITY OF HASTINGS HIGHLANDS STRATEGIC PLANNING QUESTIONNAIRE
MUNICIPALITY OF HASTINGS HIGHLANDS STRATEGIC PLANNING QUESTIONNAIRE Council is in the process of developing a Strategic Plan for the period of 2015-2019 and would like your input. The intent of the Strategic
More informationVERONA PUBLIC LIBRARY STRATEGIC PLAN 2015-2016. Strategic Planning Committee
VERONA PUBLIC LIBRARY STRATEGIC PLAN 2015-2016 Strategic Planning Committee Elizabeth Giblin, President-Library Board of Trustees Anthony Gardner, Library Board of Trustees Carol Stafford, Library Board
More informationhttp://conference.ifla.org/ifla78 Date submitted: 28 May 2012 Richard Darga Dean of Library and Instruction Services
http://conference.ifla.org/ifla78 Date submitted: 28 May 2012 A case study of changing management: how we radically evolved library processes from information technology impact Richard Darga Dean of Library
More informationWest Chicago Public Library District Strategic Plan 2012-2017
West Chicago Public Library District Strategic Plan 2012-2017 Enriching Lives S TR ATE GIC PLANNING C OMMI TTEE Maureen Bajor Melody E. Coleman Nancy Conradt, PhD Corrine Jakacki Marcia Rubenstein Cindy
More informationHalifax Public Libraries Business Plan 2008/09
Halifax Public Libraries Business Plan 2008/09 L1 Mission: The Halifax Regional Library is the lifelong learning centre of the community and the place people turn to for the discovery of ideas, the joy
More informationPersonal Development Plan
I. ESTABLISH FOCUS and DIRECTION Personal Development Plan Provide better planning and structure to meetings Establish formal meeting agenda to be used during my 1:1 with direct reports, senior staff meetings,
More informationUniversity of Georgia Libraries Diversity Plan 2013
University of Georgia Libraries Diversity Plan 2013 INTRODUCTION The University of Georgia Libraries, including the UGA Press and the Georgia Review, support the University s core values with respect to
More informationTrinity College Library
Trinity College Library Strategic 2013/14-2015/16 Introduction This document draws on discussions of the expanded unit heads group during the academic year 2012/2013. It combines the goals articulated
More informationSolutions Inc. P.O.Box 23217 Jeddah 21426 K.S.A. www.7i.net.sa Phone +966-2-653-5900 Fax +966-2-614-3826
Vision: provides the most comprehensive and innovative latest Solutions in the fields of IT, Internet services, connectivity and software applications which will change our life style in terms of productivity,
More informationPosition Title: Management Info Chief. Working Title: Technical Project Management Section Chief
Position Title: Management Info Chief Working Title: Technical Project Management Section Chief This management position directs the operational activities of the Project Management Office whose mission
More informationSTRATEGIC PLAN 2015-2020
STRATEGIC PLAN 2015-2020 EXECUTIVE SUMMARY Georgia Regents University Division of Enrollment & Student Affairs participates in annual strategic planning so that the division can clarify goals and focus
More informationPublic Works Program Area Summary
Overview The agencies in the Public Works program area have both an external and internal focus. They are responsible for designing and building County infrastructure, such as administrative buildings,
More informationThe Active Learning Classroom Project
The Active Learning Classroom Project Collaborative for Teaching Innovation Christine Bachen, Nancy Cutler, & Eileen Elrod, Co-Directors Santa Clara University October 30, 2014 The Collaborative for Teaching
More informationBEVERLY PUBLIC LIBRARY LONG RANGE PLAN
BEVERLY PUBLIC LIBRARY LONG RANGE PLAN FY 2013 2018 Mission Statement The Beverly Public Library provides services, programs and materials that enrich people's lives, foster a love of reading and provide
More informationLocal Boards and Shared Services Strategy 2015 approved Capital and Operating Budget
Local Boards and Shared Services Strategy 2015 approved Capital and Operating Budget OVERVIEW In 2015, the City of Guelph will contribute $73.87 million towards the operations of Guelph s local boards
More informationService Alberta BUSINESS PLAN 2009-12 ACCOUNTABILITY STATEMENT THE MINISTRY
Service Alberta BUSINESS PLAN 2009-12 ACCOUNTABILITY STATEMENT The business plan for the three years commencing April 1, 2009 was prepared under my direction in accordance with the Government Accountability
More informationINNOVATIVE SPACES IN ARL LIBRARIES: RESULTS OF A 2008 STUDY SUBTOPIC: VIDEOCONFERENCING
INNOVATIVE SPACES IN ARL LIBRARIES: RESULTS OF A 2008 STUDY SUBTOPIC: VIDEOCONFERENCING The Innovative Spaces survey produced 98 instances of special or noteworthy projects being supported in ARL libraries.
More informationKey facts on Private Career Colleges
Key facts on Private Career Colleges 1. Overall, private career colleges tend to serve older individuals with low average income and employment rates overall, especially those with dependant children at
More informationCustomer Service Charter
Customer Service Charter Single entry point to government 13 23 24 www.service.sa.gov.au Service SA - the State Government's single entry point to government services and information What we do We provide
More informationSTUDENT LOAN CORPORATION OF NEWFOUNDLAND AND LABRADOR ANNUAL REPORT 2010-11
STUDENT LOAN CORPORATION OF NEWFOUNDLAND AND LABRADOR ANNUAL REPORT 2010-11 TABLE OF CONTENTS CHAIRPERSON S MESSAGE... i 1.0 OVERVIEW... 1 1.1 MANDATE... 1 1.2 VISION... 2 1.3 MISSION... 2 1.4 LINES OF
More informationORGANIZATIONAL CHART
LIBRARY ORGANIZATIONAL CHART City Librarian Graphics Technician Secretary Principal Librarian Clerk Librarian II Reference Librarian II Circulation Librarian III Children's Technician Librarian I Clerk
More informationScotland County School System Public Relations/Communication Plan
What is school Public Relations? The role of school public relations is to maintain mutually beneficial relationships between the school district and the many publics it serves. Public Relations is a tool
More informationGO News. gotransit.com GO Transit s Newsletter for Customers summer 2011. Keeping You in the Know.
GO News gotransit.com GO Transit s Newsletter for Customers summer 2011 Keeping You in the Know. This Issue 2 Priority parking by carpooling to GO! 2 Let Go Know 3 The GO Transit Control Centre: keeping
More informationTasmanian Department of Health and Human Services
Tasmanian Department of Health and Human Services Agency Health Professional Reference Group Allied Health Professional Workforce Planning Group Allied Health Professional Workforce Planning Project Health
More informationService Satisfaction Survey Summary Report
Service Satisfaction Survey Summary Report Regional Services Division Prepared by and Corporate Planning Branch October 214 Executive Summary The Service Satisfaction Survey was launched on March 26 th
More informationBethlehem Area Public Library Strategic Plan 2009-2011. Introduction
Bethlehem Area Public Library Strategic Plan 2009-2011 Introduction The Bethlehem Area Public Library is a dynamic public service organization whose mission is to meet the educational, informational, cultural
More informationHow To Improve The Long Lake Central School District
Long Lake Central School 2014 2017 Information Technology Plan Information Technology Mission Statement The Long Lake Central School District will utilize technology to enhance learning and provide 21
More informationChapter 12: Hiring a Library Director
Chapter 12: Hiring a Library Director Your job as a library board member is to make sure the library operates well and in the best interest of those the library serves. To do that, the board hires a qualified
More informationCertification 1. XI. Certification
Certification 1 XI. Certification Several chapters specify the certification requirements for teachers and educational specialists. The full document may be found at: http://www.maine.gov/sos/cec/rules/05/chaps05.htm.
More informationStock Selection, Stock Management, and Reader Development
Stock Selection, Stock Management, and Reader Development POLICY 1. Stock Selection and Management Policy Stock, along with staff and buildings, is one of Essex County Council Libraries key assets and
More informationSTUDY GUIDE. Illinois Certification Testing System. Library Information Specialist (175) Illinois State Board of Education
Illinois Certification Testing System STUDY GUIDE Library Information Specialist (175) Illinois State Board of Education IL-SG-FLD175-04 An Equal Opportunity/Affirmative Action Employer Printed by the
More informationHKIHRM HR PROFESSIONAL STANDARDS MODEL
HKIHRM HR PROFESSIONAL STANDARDS MODEL Creating Values For You and For Organisations Setting Standards Recognising s ABOUT HKIHRM The Hong Kong Institute of Human Resource Management (HKIHRM) is the leading
More informationSCHOOL DISTRICT #81 FORT NELSON. District Literacy Plan June 2013
SCHOOL DISTRICT #81 FORT NELSON District Literacy Plan June 2013 1 District Literacy Plan June 2013 Introduction The Fort Nelson Board of Education recognizes the importance of improving access to literacy
More informationATLANTA TECHNICAL COLLEGE
ATLANTA TECHNICAL COLLEGE STRATEGIC PLAN FY 2008 2012 Mission and Vision ATC Mission Atlanta Technical College, a unit of the Technical College System of Georgia, located in the city of Atlanta, is an
More informationWhere Creativity Meets Career
Where Creativity Meets Career 1 Introduction Digital Media Industry Audio Engineering and Music Production Film and Video Production Confessionals Facility and Blueprint Employment Outlook Tuition and
More informationRecruiting for Diversity
GUIDE Creating and sustaining patient and family advisory councils Recruiting for Diversity Let s make our health system healthier WHO IS HEALTH QUALITY ONTARIO Health Quality Ontario is the provincial
More informationDigital Photography and Imaging
Digital Photography and Imaging Section B.93 12/16/2015 Ontario College Diploma (2 Years - 4 Semesters ) (1093) 705.759.6700 : 1.800.461.2260 : www.saultcollege.ca : Sault Ste. Marie, ON, Canada PROGRAM
More informationMASTER FACILITIES PLAN EVALUATION CHECKLIST
1.0 VISION The Standard: The MFP should provide a clear, inspiring vision for the District s public facilities that will be broadly acceptable to its citizens. The plan must build confidence in DCPS ability
More information1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) 2006 UPDATE
Report No. 1 of the e-government Sub-Committee 1 YORK REGION INFORMATION TECHNOLOGY STRATEGY (YRITS) 2006 UPDATE The e-government Sub-Committee recommends the adoption of the recommendation contained in
More informationFINAL DRAFT City of Virginia Beach Comprehensive Plan It s Our Future: A Choice City February 24, 2016
PREFACE PURPOSE AND USE OF THE COMPREHENSIVE PLAN Why does the City of Virginia Beach engage in community planning? Plans and planning are time-tested ways for communities and neighborhoods to create more
More informationService Plan Report 2005/06. Revised
Service Plan Report 2005/06 Revised December 2006 1 2005/06 Langara College Service Plan Report Table of Contents INSTITUTIONAL OVERVIEW...3 MISSION...3 VISION...3 VALUES...3 OPERATIONAL CONTEXT...4 POPULATION
More informationNORTH CAROLINA PROFESSIONAL SCHOOL SOCIAL WORK STANDARDS
NORTH CAROLINA PROFESSIONAL SCHOOL SOCIAL WORK STANDARDS Every public school student will graduate from high school globally competitive for work and postsecondary education and prepared for life in the
More informationWESTCHESTER S BEST VALUE FOR AFFORDABLE SENIOR LIVING. . New Rochelle, NY . 914.636.4200. 180 Union Avenue
WESTCHESTER S BEST VALUE FOR AFFORDABLE SENIOR LIVING TK 180 Union Avenue. New Rochelle, NY 10801. Come Home to Garito Manor Where Lifestyle Amenities Meet Affordability At Garito Manor, residents feel
More informationPerformance planning:
Performance planning: A guide for staff development and feedback Version: 2.1 Last Updated: April, 2015 Ryerson University Human Resources 0 Table of contents Performance planning: Staff development and
More informationThe University of Queensland Library Your Partner in Scholarship STRATEGIC PLAN 2013-2017
The University of Queensland Library Your Partner in Scholarship STRATEGIC PLAN 2013-2017 2 CONTENTS 3 INTRODUCTION 3 Senior Deputy Vice-Chancellor 3 University Librarian 4 THE LIBRARY IN THE 21ST CENTURY
More informationThe incumbent reports directly to the Director of Communications.
Position Description Position Title: Team: Reports To: Classification: Communications Officer Communications Director of Communications Bargaining Unit Member A. Position Summary Communications and media
More informationChief Information Officer
EMPLOYMENT OPPORTUNITY Chief Information Officer Located in the Madison, Wisconsin area Page 1 of 10 EMPLOYMENT OPPORTUNITY: Chief Information Officer, Unity Health Insurance Unity Health Insurance, headquartered
More informationBethel Park Public Library Strategic Plan 2014-2017. Vision: To be a premier public library in the Commonwealth of Pennsylvania
Bethel Park Public Library Strategic Plan 2014-2017 Vision: To be a premier public library in the Commonwealth of Pennsylvania Mission: Providing services to inform, inspire, and enrich the community Core
More informationOntario Early Years Child and Family Centres
Ontario Early Years Child and Family Centres A Public Plan The Right Time for Transformation It is an exciting time for Ontario s child care and early years system as we continue our ambitious plan to
More informationSTANDARDS. Utah School Library Media Programs
STANDARDS Utah School Library Media Programs 2003 A Cooperative Recommendation of The Utah Educational Library Media Association (UELMA) The Utah Library Media Supervisors (ULMS) The Utah State Office
More informationDental Assisting (Levels I and II) Program Standard
Dental Assisting (Levels I and II) Program Standard The approved program standard for all Dental Assisting (Levels I and II) programs of instruction leading to an Ontario College Certificate delivered
More information2020 Strategic Plan. WVU School of Public Health. WVU School of Public Health: 2020 Strategic Plan
2020 Strategic Plan WVU School of Public Health 1 Contents 2 Message from the Dean 3 Vision, Mission, & Values 4-5 Goals & Objectives 6-9 Our Planning Process 10-11 Implementation of the Strategic Plan
More informationStrategic Plan 2016-2019 Library Board Consultation. Novella Room, Bram & Bluma Appel Salon June 9, 2015
Strategic Plan 2016-2019 Library Board Consultation Novella Room, Bram & Bluma Appel Salon June 9, 2015 Tonight s Session 1. Welcome Vickery and Anil 2. Plenary Remarks CISCO Questions/Discussion 3. Principles
More informationMISSION / VISION / VALUES FRAMEWORK
MISSION / VISION / VALUES FRAMEWORK The Mission / Vision / Values Framework builds on the strengths of Concordia today and provides the vision and strategies to build an even stronger and more vital Concordia
More informationBroadcasting Public Notice CRTC 2006-98
Broadcasting Public Notice CRTC 2006-98 Ottawa, 2 August 2006 Acquisition of assets of a Lethbridge, Alberta radio station, and licensing of a new radio station to serve Lethbridge Introduction to Broadcasting
More informationCalArts Academic Assessment Plan
CalArts Academic Assessment Plan School: Theater Program: Acting Degree(s): BFA, MFA Last revised by: Nataki Garrett Revision date: April 2014 I. Program Description The Acting Program at CalArts offers
More informationCOURSE OF STUDY OUTLINE BUSINESS GRADE 9/10, BUSINESS, OPEN (BTT10/BTT20)
COURSE OF STUDY OUTLINE BUSINESS GRADE 9/10, BUSINESS, OPEN (BTT10/BTT20) 2015 PATHWAYS EDUCATIONAL SERVICES INC. DEPARTMENT: BUSINESS COURSE CODE: BTT10/20 COURSE TITLE: GRADE 9/10 BUSINESS, Open MINISTRY
More informationModel of Good Practice
Model of Good Practice A. General information about the company Company/organisation: Address: Name of contact person: Function of contact person: Paksi Atomer m Zrt. 7031 Paks Pf. 71. László A. Zoltánné
More informationMENTAL. Matters: SCDSB supports positive mental health
MENTAL Matters: SCDSB supports positive mental health TABLE OF CONTENTS A) Ontario Strategy 2 B) Board Strategy 2 C) Vision, Mission, Values 3 D) What is Mental Health? 4 E) Resilience 5 F) Mental Health
More informationWhite Plains Public Library Strategic Plan: 2012-2015
White Plains Public Library Strategic Plan: 2012-2015 Executive Summary The White Plains Public Library engaged in a strategic planning process in spring 2012 to produce goals that would guide the library
More informationSaskatchewan Human Rights Commission Accessibility Rights of Persons with Disabilities Building Standards
Saskatchewan Human Rights Commission Accessibility Rights of Persons with Disabilities Building Standards Introduction Canada ratified The United Nations Convention on the Rights of Persons with Disabilities
More informationThe Urbana Free Library Technology Plan FY2013 FY2015
The Urbana Free Library Technology Plan FY2013 FY2015 Approved by the Board August 14, 2012 The Urbana Free Library Technology Plan FY2013 FY2015 (Page 2 of 15) 08/14/12 Table of Contents Page A. Introduction
More informationCultural Services FY 2014-16 Performance Plan
Contents I. Mission Statement... 1 II. Department Overview... 1 III. Program Description and Responsibilities... 1... 1 IV. Accomplishments for FY 2013-14... 2 V. Key Challenges and Outstanding Issues...
More informationCHILD, HEALTH, WELFARE & DEVELOPMENT ASSESSMENT GUIDE
CHILD, HEALTH, WELFARE & DEVELOPMENT ASSESSMENT GUIDE REGULATION 5 Reference: R5, Version: 1 [8 th March 2011] 1 This assessment guide is divided into four sections as follows: Section 1 Section 2: Section
More informationLibrary Services/Resources Summary Criminal Justice Program
352-395-5409 refdesk@sfcollege.edu Library Services/Resources Summary Criminal Justice Program Mission The mission of the L. W. Tyree Library, located on the Northwest campus, is to serve all Santa Fe
More information