Bachelor of Public Administration Curriculum

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1 2010 Bachelor of Public Administration Curriculum From the beginning of the academic year

2 Contents Preamble 1. Aims and scope of the degree programme 1.1. Aims 1.2. ECTS credits 1.3. Titles 1.4. Admission requirements 2. Contents and structure of the degree programme 2.1. Diagram 2.2. Overview of semesters and distribution of ECTS credits 2.3. Teaching the degree programme 2.4. Contents and objectives of the modules 2.5. Teaching staff and cooperation 2.6. Internationalisation 3. Examinations 3.1. Overview of tests and examinations 3.2. How often may a student sit an examination? 4. General regulations 4.1. Credit transfer 4.2. Transfer students 4.3. Sabbatical leave 4.4. Credit transfer and further education 4.5. The coming into force of this curriculum 5. References to relevant legislation 5.1. Other legislation 6. Modules objectives and contents basic section 6.1. Society 6.2. Constitutional Law 6.3. Administrative Law and Methods in Law 6.4. Municipal Law and cooperation between public and private institutions 6.5. Bookkeeping and Accounting 6.6. Cost Accounting 6.7. Budgeting and Accounting 6.8. Communication 6.9. Organisation (Semester 2) Organisation (Semester 3) Evaluation and Quality Assurance (Semester 1) Evaluation and Quality Assurance (Semester 3) Innovation Interdisciplinary project (Semester 1) 2

3 6.15. Interdisciplinary project (Semester 3) Social Economics Methods in the Social Sciences The Individual, Socialisation and Learning 7. Modules objectives and contents specialisations 7.1. Human Resources (HR) 7.2. Economics 7.3. Welfare 7.4. Promoting Employment 7.5. Educational and Vocational Guidance 7.6. The System of Taxes and Dues 7.7. Practice Placement (Semester 6) 7.8. Bachelor Project 3

4 Preamble This curriculum for the Bachelor of Public Administration degree programme has been designed in accordance with the provisions of Executive Order No. 202 of 27/03/2008 (Executive Order on the Degree Programme leading to a Bachelor of Public Administration). The curriculum for the Bachelor of Public Administration degree programme is designed to ensure the possibility of horizontal student transfer between institutions offering the programme, that is: Metropolitan University College, University College Lillebælt, University College South Denmark, VIA University College and University College of Northern Denmark. This curriculum provides an overview of, and describes, the modules, subjects, specialisations and activities offered in the programme, their position in the course and the required examinations. The institutions offering the programme will supplement this national curriculum at the local level in the form of study handbooks, syllabuses, etc. 4

5 1. Aims and scope of the degree programme 1.1. Aims The bachelor degree programme aims to turn out graduates who can become the backbone of public administration and the tasks it faces. The degree programme qualifies students, in theory and in practice, to handle the complexity of tasks in public administration. It also qualifies graduates to move on to relevant higher education programmes, such as a Master in Public Administration. Students have to equip themselves for work in a public sector characterised by the fact that: increasing decentralisation, public management through goals and frameworks, and user involvement in the public sector all require a focus on goals and standards, and on follow-up and control through documentation and evaluation; decisions are increasingly made by decentralised units, which calls for a knowledge of the public sector and the political arena; the areas of responsibility and tasks of the public sector are cross-sectoral and crossprofessional, which calls for people with broad, interprofessional skills who can establish new types of cooperative relationships; an increased use of market-related strategies calls for a knowledge of areas of cooperation between the public sector and the private market; public sector workers are increasingly required to organise and disseminate the knowledge they have collected ECTS credits The Bachelor of Public Administration degree programme comprises 3½ full-time study units (210 ECTS credits). One full-time study unit represents the work done by a full-time student in one year, and thus comprises attending scheduled teaching, doing preparation and written work, other activities connected with the teaching programme, practice placements and projects in selected companies, as well as individual study and sitting examinations Titles Successful completion of the degree programme entitles the graduate to the Danish title of 'Professionsbachelor i offentlig administration', which identifies the graduate's qualifications. The English title is 'Bachelor of Public Administration' Admission requirements Applicants must possess one of the following qualifications: 5

6 An upper secondary school leaving examination or equivalent. Specific entry requirements: English at C Level and Maths or Business Economics at B Level. A higher technical or higher commercial examination Office administration training with specialisations. A relevant vocational qualification. Specific entry requirements: English at C Level and Maths or Business Economics at B Level. In all cases applicants must have passed the relevant examinations. Students who have completed semesters 1-3 -year of the Academy Profession Programme, AP Graduate in Administrative Management, may enter the degree course in Semester 4. 6

7 2. Contents and structure of the degree programme The degree programme comprises seven semesters, and the overall aim is that students acquire a unified corpus of professional qualifications within the time frame of each semester Model The following table shows the structure of the degree course: Semesters 1-4 (120 ECTS credits) ECTS Society 10 Constitutional Law Administrative Law and Methods in Law 20 Municipal Law and cooperation between public and private institutions Bookkeeping and Accounting Cost Accounting 15 Budget and Accounting Communication 10 Organisation 10 Evaluation and Quality Assurance 11 Innovation 9 Social Economics 10 Methods in the Social Sciences 10 The Individual, Socialisation and Learning 10 Interdisciplinary projects and methods 5 Semesters 5-7 (90 ECTS credits) ECTS Specialisation 40 HR, Welfare, Promoting Employment, The System of Taxes and Dues, Educational and Vocational Guidance, Economics Practice Placement 30 Bachelor Project 20 Semesters 1-4 are common to all students. Through the various subjects in the degree programme, students shall acquire a knowledge of scientific method and theory which should enable them to manage complex, development-oriented work or study situations related to occupation within the profession. The purpose of the academic content is to provide students with professional, academic and methodological skills which will enable them to collate relevant information, analyse and evaluate problems, and facilitate solutions within the profession on a sound theoretical basis. Through the degree programme as a whole, students shall learn how to identify their own learning needs. 7

8 The last section of the degree programme aims to offer students the opportunity to give their studies a special profile through a deeper study of chosen topics. Students can choose between various specialisations related to academic areas or specific functions. The aim of the practice placement is to bring together knowledge and proficiencies from theory and practice, to ensure that the degree programme is grounded in the profession and in touch with practice, and to develop professional competence. The practice placement is governed by the job situation and skills requirements of the profession, and is designed as a progression from observation to reflective and independent practice within the professional areas covered by the programme. The aims of the bachelor project are that students be able to combine theoretical, practical and development-oriented aspects of the degree programme in an independent manner, and to present their syntheses using a sound methodology. The bachelor project is based on the work done by students in their specialisations and practice placements, and shall include professionally relevant problems taken from practice Overview of semesters and the distribution of ECTS credits First Year Semester 1 ECTS Communication 10 Society 10 Constitutional Law 4 Evaluation and Quality Assurance 3 Interdisciplinary project and methods 3 Total 30 Semester 2 ECTS Administrative Law and Methods in Law 10 Bookkeeping and Accounting 5 Innovation 9 Organisation 4 Cost Accounting 2 Total 30 Second Year Semester 3 ECTS Evaluation and Quality Assurance 8 Budget and Accounting 8 Municipal Law and cooperation between public and private institutions 6 Organisation 6 Interdisciplinary Project 2 Total 30 8

9 Semester 4 ECTS Methods in the Social Sciences 10 The Individual and General Education 10 Social Economy 10 Total 30 Third Year Semester 5 ECTS Specialisations: 30 Economics Promoting Employment Welfare HR Educational and Vocational Guidance The System of Taxes and Dues Total 30 Semester 6 ECTS Practice Placement 30 Total 30 Semester 7 ECTS Specialisation 10 Bachelor Project 20 Total 30 The degree programme as a whole Teaching the degree programme The degree programme is taught using a mixture of lectures, class teaching, exercises, presentations, cases, seminars, projects and visits to places of work. Teaching shall make use of the results of national and international research and development in areas relevant to the profession, and which can exemplify how new professional knowledge is developed and applied. Teaching shall also make use of experience from practice, of knowledge about central trends in the profession, and of the results of quality assurance and developmental work Contents and objectives of the modules Objectives, content, etc. are described in more detail in Parts 6 and 7. 9

10 2.5. Teaching staff and cooperation The institution shall ensure that the academic qualifications of the teaching staff as a whole are higher than that of the bachelor degree course, and that the teaching staff as a whole are members of, or are affiliated to, the profession. Staff, whether internal or external, shall be involved in research and development projects within the profession. Each educational institution shall formulate a strategy for national and international research cooperation. The educational institution shall formulate a strategy for the profile, role and position of the institution in terms of the international education and knowledge markets. In addition, each educational institution shall clearly identify its cooperative partners and end-users nationally and internationally. Within the degree course, emphasis will be placed on understanding one's own profession through interdisciplinary and interprofessional themes and projects Internationalisation Educational institutions shall include the international dimension in their teaching programmes. Semester 4 of the degree programme is designed to cover content related to theory and method of a more general kind, to make it easier for this semester to be read at an educational institution abroad. Practice placements may take place abroad. 10

11 3. Examinations The student's learning outcomes are assessed regularly in various ways, which may include oral and written examinations, the assessment of papers and projects, participation in seminars, various exercises, etc. Assessment may take the form of an internal or external examination. External examinations are adjudicated by internal and external examiners, the latter assigned by the Ministry of Education. Internal examinations are adjudicated by one or more examiners assigned by the educational institution. The rules for each examination determine whether it is internal or external and what type of examiners are involved. Sitting examinations connected with the degree course presumes as a rule that the student has handed in one or more obligatory exercises in the particular subjects or projects, and that these have been approved. The external and internal tests and examinations laid down for the first three years of the degree course shall have been passed before the student may complete the bachelor project Overview of tests and examinations The degree programme uses the following assessment procedures: Basic Course Semesters 1-4 Semester Type of test or examination and content Examiners and assessment Semester 1 Interdisciplinary project Internal (Pass/Fail)* Semester 1 Communication project. Internal (Pass/Fail) Semester 2 Interdisciplinary 6-hour written examination covering all External (7-point)** subjects in semesters 1-2. Semester 3 4-hour written examination in Law. External (7-point) Semester 3 Interdisciplinary project, oral presentation. The written External (7-point) and oral sections are weighted 50/50 in the assessment. Semester 4 1-week project covering 'The Individual, Socialisation Internal (Pass/Fail) and Learning' & 'Methods in the Social Sciences'. Semester 4 4-hour written examination in Economics. External (7-point) Specialisation Semesters 5-7 Semester 5 One examination: written paper, oral presentation. The External (7-point) written and oral sections are weighted 50/50 in the assessment. Semester 6 Report on the practice placement. Internal (Pass/Fail) Semester 7 Test adapted to the particular specialisation. Internal (7-point) Semester 7 Bachelor Project: thesis, oral presentation. External (7-point) * Assessment as Pass/Fail ** Assessment on the Danish 7-point grading scale. 11

12 The number and type of tests and examinations is determined according to current regulations and will of course be adjusted to meet any new regulations in this area How often may a student sit an examination? A student may register to sit the same examination a maximum of three times. Under exceptional circumstances, the Head of Studies may permit registration a further number of times. 12

13 4. General regulations 4.1. Credit Transfer The educational institution may decide that elements of the degree course, or parts of these, cognate to those described in this curriculum, and which have been successfully completed at some other institution, may be deemed equivalent to elements of the degree course, or parts of these, as described in this present curriculum. If the element or part of the degree course in question was assessed using the Danish 7-point grading scale at the institution where the examination was taken, and is equivalent to a whole subject described in this present curriculum, the mark may be transferred. In all other cases, the assessment 'Passed' may be transferred, but will not be counted when calculating the student's average grade. The educational institution may decide that elements of a course of studies taken at some other Danish or foreign institution may replace elements of the degree course covered by this present curriculum. In such cases, the element in question is deemed to have been completed if it has been passed according to the rules governing the course of studies in question. The assessment may be transferred as 'Passed' Transfer Students The educational institution may allow a student from another higher education institution to read parts of its degree course and to sit examinations according to current regulations, on condition that this is an approved element in the student's own course of studies Sabbatical leave A student may be granted sabbatical leave from the degree programme on personal grounds. For more details concerning the rules about sabbatical leave, and the provisions governing students who are on sabbatical leave, see the rules concerning sabbatical leave laid down by the educational institution Credit transfer and further education The possibilities for credit transfer and progress to further education have not yet been finalised The coming into force of this curriculum This curriculum comes into force with effect for students starting their studies on 1 September

14 5. References to relevant legislation This curriculum for the Bachelor of Public Administration degree programme has been designed in accordance with the provisions of Executive Order No. 202 of 27/03/2008 (on the Degree Programme leading to a Bachelor of Public Administration). Entry to the degree programme is granted according to the provisions of Executive Order No. 239 of 15/03/2010 (on admissions, enrolment and sabbatical leave, etc., with reference to courses of higher education under the Ministry of Education). Tests and examinations are laid down according to the provisions of Executive Order No. 782 of 17/08/2009 (on examinations in vocational education programmes) and Executive Order No. 262 of 20/03/2007 (on marking and other forms of assessment) Other legislation Executive Order No. 684 of 27/05/2008 (on the accreditation and approval of courses of education at Business Academies, professional bachelor degrees, etc.) Executive Order No. 961 of 30/06/2009 (on changes to the Executive Order on the accreditation and approval of courses of education at Business Academies, professional bachelor degrees, etc.) Executive Order No. 568 of 26/05/2010 (on changes to the Executive Order on the accreditation and approval of courses of education at Business Academies, professional bachelor degrees, etc.) Act No. 207 of 31/03/2008 (on courses of education at Business Academies and on professional bachelor degrees). Executive Order No. 988 of 03/10/2008 (on the procedure for the coordination of admissions of applicants to courses of further and higher education, etc.). Act No. 166 of 14/03/2001 (on the teaching environment for pupils and students). Act No. 294 of 27/03/2007 (on the institution for the accreditation of courses of higher education). 14

15 6. Modules objectives and contents basic section 6.1. Society Weighting: 10 ECTS credits This module gives students knowledge of central concepts and problem areas in Danish society and the public sector. It aims to enable students to describe and analyse the development and structure of society in terms of economics and politics. Contents Description of Society, Statistics and Methods Democracy, Politics and the EU 6 ECTS credits 4 ECTS credits Description of Society Demographics, Culture and Commerce Denmark and the surrounding world Structure of the population and of commerce Job markets Living conditions, health and the environment Culture, ethnicity and integration Statistics and Methods Statistical methods, tables and graphs Statistical sources Introduction to the methodology of the social sciences Investigative methods questionnaires and interviews Indexation and indexation calculations Level goals (position goals) and dispersion goals The public sector The size and structure of the public sector The tasks of municipalities, regions and the State Public finances (income and expenditure in the pubic sector) Future financing of the Welfare State Democracy, Politics and the EU Democracy Interest groups, political organisations and the distribution of power The roles of civil servants and politicians The media and power Citizen participation in civil affairs, post-modern society and the Welfare State Human rights and duties The EU The institutions of the EU Distribution of power between the Danish Parliament and the EU 15

16 International differences and global integration Goals for the learning outcomes Knowledge Students shall: know the structure of the public sector and the distribution of roles between municipalities, regions and the State; understand the societal and institutional backgrounds of the Welfare State and the public sector; have a knowledge of various methods in the social sciences; be acquainted with the conditions for democracy and democratic decision-making processes; and, understand the significance of globalisation and the EU for the development and competitiveness of Danish society. Skills to use statistical tools to describe and present societal problems; to describe societal conditions and problems using relevant concepts and points of reference; to search systematically for secondary data e.g. statistical data; to collect relevant information using questionnaires and interviews; and, to distinguish between the political and administrative levels of an administrative unit. Competencies to seek, find and apply relevant secondary data to elucidate new topics and problems related to the description of society and social economics; to draw up relevant and informative tables and diagrams on the basis of any kind of figures relevant to a place of work: e.g., statistics on absenteeism or variations in wages; to plan and execute data collection in the form of simple questionnaires and interviews, to order the data and present the information as a coherent whole; to keep abreast of significant developments in their field; and, to work as a civil servant. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 1: interdisciplinary project. Adjudicated internally and marked as Pass/Fail. After Semester 2: an interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 16

17 6.2. Constitutional Law Weighting: 4 ECTS credits This module gives students knowledge of central legal concepts and rules concerning the public sector. It aims to enable students to identify, describe and analyse legal processes and problem areas and to deal with cases in an administratively correct manner. Contents Constitutional Law Constitutional Law is based on the provisions of the Danish Constitution (Grundlov) The highest organs of state The construction and function of the Danish Parliament The construction and function of the government The construction and function of the courts Mutual checks and balances Human rights Goals for the learning outcomes Knowledge Students shall: know the organisational and juridical frameworks for the decision-making processes of state authorities; and, know about basic human rights and freedoms. Skills Constitutional Law to analyse the interaction between the highest Danish organs of state (The Danish Folketing, the government and the courts). Competencies to act within the legally determined boundaries of the respective areas of competence of the State, the Danish Regions and the municipalities; to contribute basic legal knowledge to interdisciplinary cooperation; to identify their own needs in terms of updating knowledge; and, to judge in what situations other legal advisers should be called in. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 1: an interdisciplinary project covering all subjects in this semester. Adjudicated internally and marked as Pass/Fail. After Semester 2: an interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 17

18 After Semester 3: a 4-hour written examination in Law. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 18

19 6.3. Administrative Law and Methods in Law Weighting: 10 ECTS credits This module gives students knowledge of central legal concepts and rules concerning the public sector. It aims to enable students to identify, describe and analyse legal processes and problem areas and to deal with cases in an administratively correct manner. Contents Administrative Law Public Administration Act Access to Public Records Act Data Protection Act Methods in Law Source criticism in legal studies Information searching in legal studies Principles of interpretation Goals for the learning outcomes Knowledge Students shall: have an insight into legal sources and their internal relationships, as well as relevant principles of interpretation; be acquainted with ways of searching for sources in legal studies; know the provisions and principles of Administrative Law; and, understand the consequences of flouting the provisions of Administrative Law. Skills to analyse and assess the formal requirements for the contents of an administrative decision; to analyse the material requirements for the contents of an administrative decision; to analyse the legal and other consequences of flouting the provisions of Administrative Law; and, to apply juridical methods to the solution of juridical problems. Competencies to act within the legally determined boundaries of the respective areas of competence of the State, the Danish Regions and the municipalities; to tackle case management in an independent manner, and correctly in terms of Administrative Law; to contribute basic legal knowledge to interdisciplinary cooperation; to identify their own needs in terms of updating knowledge; and, to judge in what situations other legal advisers should be called in. 19

20 Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 2: an interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: a 4-hour written examination in Law. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 20

21 6.4. Municipal Law and cooperation between public and private institutions Weighting: 6 ECTS credits This module gives students knowledge of central legal concepts and rules concerning the public sector. It aims to enable students to identify, describe and analyse legal processes and problem areas and to deal with cases in an administratively correct manner. Contents Municipal Law Authorised powers of municipalities Act concerning the government of municipalities Cooperation between public and private institutions The commercial activities of municipalities Areas of cooperation between the public and private sectors Goals for the learning outcomes Knowledge Students shall: have a knowledge of the juridical framework for the organisation and management of municipalities; know the rules governing the authorised powers of municipalities, i.e., the principles governing the ability of municipalities to carry out tasks not regulated by law; and, be acquainted with the rules for cooperation between public and private institutions. Skills to analyse the juridical framework for the management of a municipality by the municipal council; to analyse the rules governing the limits of the authorised powers of municipalities; to describe the consequences of flouting the provisions of Administrative Law; and, to identify opportunities for the commercial activity of municipalities and cooperation between public and private institutions. Competencies to act within the legally determined boundaries of the respective areas of competence of the State, the Danish Regions and the municipalities; to tackle case management in an independent manner, and correctly in terms of Administrative Law; to contribute basic legal knowledge to interdisciplinary cooperation; to identify their own needs in terms of updating knowledge; and, to judge in what situations other legal advisers should be called in. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 3: a 4-hour written examination in Law. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 21

22 6.5. Bookkeeping and Accounting Weighting: 5 ECTS credits This module enables students to participate in practical tasks involving the application of Economics. It also provides the basis for further studies in Economics. Contents The general model of accounting Results Assets Net Worth Accruals Concept Codification National laws, executive orders, circulars and court decisions International guidelines for accounting Goals for the learning outcomes Knowledge Students shall: have a knowledge of the main components of the general model of accounting: results, assets, net worth and the accruals concept; have a knowledge of the legal requirements concerning accounts, etc.; be acquainted with principles of accounting relating to such forms of organisation as joint ventures and limited liability companies; and, have precise knowledge of the specific legal requirements concerning accounting in public administration. Skills to draw up a chart of accounts and do bookkeeping, accounting and budgeting. Competencies to analyse and offer advice on different methods of bookkeeping. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 2: an interdisciplinary written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 4: a 4-hour written examination in Law. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 22

23 6.6. Cost Accounting Weighting: 2 ECTS credits This module enables students to participate in practical tasks involving the application of Economics. It also provides the basis for further studies in Economics. Contents Types of costs Analysis Goals for the learning outcomes Knowledge Students shall: have a knowledge of the categorisation of costs according to the contribution margin model and the analytic advantages of this model; know the normal classification of costs in terms of direct, indirect, unit and general costs, as well as other normal ways of dividing costs; and, have a knowledge of capitalisation methods and their significance in terms of assessing the profitability of an investment. Skills to carry out financing and investment analyses; and, to contribute to a finance control operation. Competencies to assess the usefulness of various methods in connection with financing and investment analyses. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 2: an interdisciplinary written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 4: a 4-hour written examination in Law. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 23

24 6.7. Budgeting and Accounting Weighting: 8 ECTS credits This module enables students to participate in practical tasks involving the application of Economics. It also provides the basis for further studies in Economics. Contents Budgeting and Accounting systems Creating systems Initialisation Running Closing Financial and Investment Theory Calculation of compound interest Assessment of the profitability of investments Assessment of various forms of financing Goals for the learning outcomes Knowledge Students shall: have a knowledge of the logical construction and areas of application of budgeting and accounting systems. Skills to contribute in practice to work processes connected with the drawing up of accounts and budgets; to describe the initialisation, running and closure of systems and the associated work processes; and, to see the differences and similarities between various budgeting and accounting systems when instructed in a particular system, students shall be able to use it in practice. Competencies to participate in the financial management of an institution after instruction in the accounting systems in use; and, systematically to order financial data to be used in accounts and budgets; Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 4: a 4-hour written examination in Law. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 24

25 6.8. Communication Weighting: 10 ECTS credits This module gives students a knowledge of central concepts and problem areas concerning organisations, citizens and communication in the public sector. The module shall enable students to identify, analyse and assess organisational problems relating to the public sector and its interaction with citizens, as well as to identify, analyse and carry out a wide variety of communication tasks in relation to citizens and public organisations. Contents Oral Communication Written Communication 5 ECTS credits 5 ECTS credits Oral communication The dynamics of formal interviews and how to conduct them. Conflicts and disagreements. Supervision coaching counselling. Presentation techniques. Negotiation techniques. Difficult interviews. Culture and communication. Written communication Strategic communication. The general framework of communication. Communicating in public. Internal and external communication Media and the choice of media. Printed and digital communication. Writing texts. Argumentation in written texts. Goals for the learning outcomes Knowledge Students shall: be acquainted with different forms of oral and written communication; understand the central importance of communication both internally in the organisation and externally in its contacts with citizens, etc.; and, understand the importance of communication in case work and the exchange of information. Skills to use relevant communication skills based on the analysis, description and assessment of communication needs in the actual case; and, to pass on the principles governing effective written and oral communication. 25

26 Competencies to communicate effectively and professionally; and, to prepare analyses of internal and external communication with a view to offering suggestions as to improvements and changes. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 1: communication exercise. Adjudicated internally and marked as Pass/Fail. After Semester 2: interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 26

27 6.9. Organisation (Semester 2) Weighting: 4 ECTS credits This module gives students a knowledge of central concepts and problem areas concerning organisations. The module shall enable students to identify, analyse and assess organisational problems relating to the public sector. Contents Motivation. The structure and dynamics of organisations. Tasks, technology and effectiveness in organisations. The culture of organisations. Power and conflict in organisations Goals for the learning outcomes Knowledge Students shall: be acquainted with central concepts and theories related to organisations; have an insight into matters related to the structure and psychology of organisations; and, have an insight into the development of identity, skills and competencies. Skills to analyse and assess matters of an organisational psychology nature in a public organisation; to give an account of how human resources can be used in organisations; and, to describe and analyse problems in organisations from the point of view of organisation theory and organisational psychology with a view to considering possible interventions. Competencies to enter actively into conflict resolution both in terms of serving citizens and within the organisation; and, to read and understand texts dealing with specific topic areas in organisation theory and organisational psychology. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 2: interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 27

28 6.10. Organisation (Semester 3) Weighting: 6 ECTS credits This module, continuing the work done in Semester 2, gives students a knowledge of central concepts and problem areas concerning organisations. The module shall enable students to identify, analyse and assess organisational problems relating to the public sector. Contents A general understanding of organisations The Psychology of Organisations. Understanding groups in organisations. Knowledge sharing. The individual, the organisation and the work environment. Decision-making processes in organisations. Organisations and change. The management of organisations. Human resources in organisations A strategic view of staffing. The development of organisations and staff development. Job development. Personal development. Goals for the learning outcomes Knowledge Students shall: be acquainted with current thinking about human resources and competencies in organisations, with a view to processes of development; have an insight into negotiation techniques and difficult interviews; be acquainted with central concepts and theories related to organisations; have an insight into matters related to the structure and psychology of organisations; and, have an insight into the development of identity, skills and competencies. Skills to analyse and assess matters of an organisational psychology nature in a public organisation; to give an account of how human resources can be used in organisations; to use a variety of communication channels and take an active part in knowledge sharing; and, to describe and analyse problems in organisations from the point of view of organisation theory and organisational psychology with a view to considering possible interventions. Competencies to read and understand texts dealing with specific topic areas in organisation theory and organisational psychology; and, 28

29 to contribute actively to discussions relating to management development and job creation and to act in particular cases in these areas. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 29

30 6.11. Evaluation and Quality Assurance (Semester 1) Weighting: 3 ECTS credits This module shall prepare students to be able to contribute to the setting of goals (the development of strategies) and the pursuit of these, including contributing to planning, reporting evaluation processes, and the subsequent revision of goals. Moreover, this module shall help students contribute to the conversion of political visions and goals to practical action. Contents Quality assurance models Concepts and goals in quality assurance. Quality assurance systems. Quality assurance models in organisations. Forms of evaluation Evaluation models. Goals for the learning outcomes Knowledge Students shall: be acquainted with the process from the setting of goals to evaluation. Skills to apply theories, concepts and methods concerning the interaction between citizens and public administration; and, to assess and analyse the need to use different models of quality assurance and evaluation. Competencies to identify focus and problem areas in actual quality assurance and effect measurements. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 1: an interdisciplinary project covering all subjects in this semester. Adjudicated internally and marked as Pass/Fail After Semester 2: an interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 30

31 6.12. Evaluation and Quality Assurance (Semester 3) Weighting: 8 ECTS credits This module shall prepare students to be able to contribute to the setting of goals (the development of strategies) and the pursuit of these, including contributing to planning, reporting evaluation processes, and the subsequent revision of goals. This module shall help students acquire a sociological approach to carrying out investigations, that is, an understanding of various groupings in society and the significance of these for the setting of goals, user involvement and the kind of evaluation to be used. Involving users will help to ensure the future identification and fulfilment of needs, with the overall aim of optimising the use of resources. Moreover, this module shall help students contribute to the conversion of political visions and goals to practical action, and includes having an understanding of the interaction between politicians, public administration and citizens in other words, an understanding of what it means to be employed in a politically governed organisation. Contents Forms of evaluation Evaluation models. The documentation of results. Putting results into practice. Quality assurance models Concepts and goals in quality assurance. Organising approaches to quality improvement. Quality assurance systems. Quality development. Quality assurance models in organisations. The context for evaluation and quality assurance The structure of public administration. The political framework. The political system. The formulation of political goals. The professions. Knowledge Students shall: know about the central theories, concepts and methods concerning the interaction between public administration and citizens in the light of the political framework governing this administration; understand the importance of the role of interested parties in relation to the work of the administration; be acquainted with the process from the setting of goals to evaluation; 31

32 have a knowledge of the significance of network theories for the implementation of visions and goals; and, be acquainted with theories concerning the professions and cooperation between different professions. Skills to apply theories, concepts and methods concerning the interaction between citizens and public administration; to assess and analyse the need to use different models of quality assurance and evaluation; to assess the influence of different segments of the population on the choice of goals and methods of evaluation; to analyse and evaluate effect measurements; to apply methods for the implementation of visions and goals; to be practice-oriented in their work; and, to pass on the results of quality control measurements and evaluations. Competencies to optimise the use of resources within a multi-faceted, interconnected administration; to act in the cross field of interactions between politicians, citizens and public administration and to assess the importance of this interaction for the quality of work done in the public sector; to use electronic document handling efficiently and to assess the quality of electronic citizen self-service channels; to work analytically and have an overall grasp of complex situations; and, to identify focus and problem areas in actual quality assurance and effect measurements. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 32

33 6.13. Innovation Weighting: 9 ECTS credits This module shall prepare students to be able to contribute to the setting of goals (the development of strategies) and the pursuit of these, including contributing to planning, reporting evaluation processes, and the subsequent revision of goals. Involving users will help to ensure the future identification and fulfilment of needs, with the overall aim of optimising the use of resources. Moreover, this module shall help students contribute to the conversion of political visions and goals to practical action, and includes having an understanding of the interaction between politicians, public administration and citizens. Contents Innovation Concepts of innovation. The innovation society. Innovation processes. Innovative organisations. Feedback from and the involvement of users. Digitalisation and digital administration Digitalisation strategies goals and means. The digital interaction between the production and communication processes of organisations. Handling documents electronically. Citizen self-service using electronic media. Safety and legal safety issues. Digital opportunities for involving citizens. Goals for the learning outcomes Knowledge Students shall: know about the central theories, concepts and methods concerning the interaction between public administration and citizens in the light of the political framework governing this administration; understand the importance of the role of interested parties in relation to the work of the administration; know about digital self-service channels and strategies for the development of digital services; be acquainted with innovation theories, including feedback from and the involvement of users; and, be acquainted with theories concerning the professions and cooperation between different professions. 33

34 Skills to apply theories, concepts and methods concerning the interaction between citizens and public administration; to assess and analyse the need to use different models of quality assurance and evaluation; to identify and analyse problem areas and opportunities for innovation from the point of view of the individual, institutions and society; to assess the need for digital solutions and be able to develop digital strategies; and, to be practice-oriented in their work. Competencies to optimise the use of resources within a multi-faceted, interconnected administration; to act in the cross field of interactions between politicians, citizens and public administration and to assess the importance of this interaction for the quality of work done in the public sector; to use electronic document handling efficiently and to assess the quality of electronic citizen self-service channels; to work analytically and have an overall grasp of complex situations; and, Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 2: an interdisciplinary 6-hour written examination covering all subjects in semesters 1-2. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. After Semester 3: assessment of an interdisciplinary project, presented orally. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 34

35 6.14. Interdisciplinary project (Semester 1) Weighting: 3 ECTS credits This module makes students familiar with central methodological concepts and shall enable them to work on projects in an interdisciplinary context. It includes work on the formulation of relevant questions when planning an investigation and on the systematic planning of a project. Contents What does 'interdisciplinary' mean? Taxonomies and learning. Problem formulation / questions for an investigation. The design and systematisation of projects. Goals for the learning outcomes Knowledge Students shall: have an incipient knowledge of how to formulate problems by working on questions for an investigation; have a knowledge of the levels of taxonomic classification; have an understanding of the concept 'interdisciplinary'; and, have an understanding of the connection between the questions formulated for an investigation and project design. Skills to formulate questions for an investigation at various levels of taxonomic classification; to formulate questions for an investigation in an interdisciplinary context; and, to structure a project based on levels of taxonomic classification and an interdisciplinary context. Competencies to have a clear picture of the progression in a series of questions for an investigation. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 1: an interdisciplinary project. Adjudicated internally and marked as Pass/Fail. 35

36 6.15. Interdisciplinary project (Semester 3) Weighting: 2 ECTS credits This module further expands the work done in the module, 'Interdisciplinary project' in Semester 1. The module shall help prepare students to design a project independently, with a focus on problem formulation aimed at creating new knowledge and the overall design of the task. In addition, central concepts related to research will be introduced. Contents Finding topics and problem areas. Formulating the problem. Working out the project design. Goals for the learning outcomes Knowledge Students shall: have an incipient knowledge of project design; and, be acquainted with the technical aspects of this kind of task. Skills to formulate and delimit a problem formulation. Competencies to assess the relevance of a problem area; and, to plan and carry out a project. Types of examinations and assessment Learning outcomes are assessed as follows: After Semester 3: Interdisciplinary project, oral presentation. The written and oral sections are weighted 50/50 in the assessment. Adjudicated by an external examiner and marked on the Danish 7-point grading scale. 36

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