IT Operations Management: A Service Delivery Primer

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IT Operations Management: A Service Delivery Primer"

Transcription

1 IT Operations Management: A Service Delivery Primer

2 Agile Service Delivery Creates Business Value Today, IT has to innovate at an ever- increasing pace to meet accelerating business demands. Rapid service delivery is essential new business services and service upgrades must be rolled out in weeks, not months or years. This delivery pressure is driving the adoption of agile development and continuous integration approaches that include DevOps, Scrum and Kanban initiatives, which are now replacing traditional waterfall methodologies. Public and private clouds have increased the agility and flexibility of IT infrastructure itself, abstracting away the complexity of hardware and software stacks. This fundamental shift makes IT an equal partner in the success or failure of an organization. Rapid service delivery underpins every aspect of business operations, creating customer value, providing competitive differentiation, and unlocking organizational efficiency and creativity. The ability to deliver high- value services quickly and economically is a core competency and a key source of sustainable business advantage. However, short delivery cycles create enormous challenges for IT. Formerly infrequent activities such as release deployment now have to be repeated again and again. Agile development requires close coordination and transparent communications, which are often difficult to achieve without significant organizational change. To streamline service delivery, IT also needs to break down barriers between development and operations to create a unified DevOps engine. To rise to these challenges, IT needs automated, repeatable service delivery mechanisms that span the entire service lifecycle. Without these mechanisms, IT spends precious time reworking deliverables and re- executing manual tasks, rather than creating business value. Existing siloed approaches just do not work disconnected tools and manual processes are too slow and error- prone, and they do not scale.

3 Challenges Across the Service Delivery Lifecycle Conceptually, the service delivery lifecycle consists of three major areas development, deployment and operations but in reality these are intimately interlinked. IT faces challenges in each area, but must also address end- to- end issues to consistently deliver services successfully. To do this, they need a unified platform that binds service delivery into a cohesive whole one that creates visibility, drives consistent processes, and automates repetitive activities. The Service Delivery Lifecycle There are many cases where a holistic approach is essential. Consider the following examples: Cloning production systems for development and testing Development teams need a real- world baseline to develop and test releases. Otherwise, they risk poor quality, significant service outages and business disruption. However, manually cloning production systems is time- consuming, and it is easy to make mistakes particularly when a separate team has manually deployed the production system. To avoid issues, deployment and cloning processes must mirror each other and be repeatable which requires automation. Release handover When development releases to deployment, the handover must be seamless and predictable. Otherwise, the configuration that is deployed may not match the one that was tested. Manual processes, undocumented scripts, and poor communications all increase the risk of handover failure and also create significant compliance issues. Predictable, automated release processes are crucial particularly when rapid product evolution has given rise to numerous variants.

4 Post- release feedback into development Once a release is deployed, operations teams inevitably make changes to address problems and optimize performance. These have to be fed back into future release cycles for both planning and continuity purposes. Development teams need visibility of defects and enhancement requests so that they can add these to the product backlog this requires a formal communication process from operations to development. To prioritize development items, product owners need the ability to analyze production services for costs, utilization, and incident hotspots. Workarounds applied to the production system also need to be propagated forward into future releases otherwise, issues will reappear. There are many additional cases where end- to- end visibility and automation is needed. Examples include business controls, auditing, patch deployment, troubleshooting and others. Without a unified service delivery platform, these all create significant business exposure. At the same time, each individual service delivery area presents its own challenges: Development teams lack the shared visibility and control that is essential for agile development. They have no single system of record for planning, design, build, test and release processes, and lose track of rapidly evolving requirements as a result. This leads to omissions and mistakes and ultimately to unnecessary rework and delivery delays. Internal communications is also a major issue, particularly between onshore development and offshore QA teams. Deployment teams have no consistent way to provision IT infrastructure and business services. They rely on disconnected tools to install software and configure systems leading to long deployment times and extended service outages. Mergers and acquisitions also complicate the process, with disparate technologies and architectures magnifying effort and increasing risk. Even when IT infrastructure is relatively homogeneous, IT is often locked into a specific hosting provider because their business services are not standardized and portable. Operations teams must deal with the aftermath of poor releases, firefighting issues that directly affect customers and cost millions of dollars. Releases are thrown over the wall without any clear indication of what has changed making it difficult to resolve new problems, let alone plan proactively for new releases. Because of this, operations is often reduced to reporting issues back to development, rather than providing effective second- line support. Left unchecked, these issues prevent rapid and responsive service delivery. Other business functions soon lose faith and launch shadow IT initiatives that bypass IT. As a result, IT loses control, faces serious governance and security issues and ultimately struggles to fulfill its mission. Something needs to change

5 ServiceNow Unifies and Automates Service Delivery With ServiceNow, IT delivers high- quality services rapidly and predictably. ServiceNow combines the benefits of release management, configuration automation and service analytics into a single system of record that unifies processes, automates delivery tasks, and breaks down barriers between delivery teams. Manual activities and siloed systems are replaced by consistent workflows that are repeatable, scalable, compliance and secure. As a result, development, deployment and operations are melded into an efficient, responsive team that scales to meet the delivery demands that IT organizations face today. Orchestration and Cloud Provisioning ServiceNow fully automates service deployment, orchestrating infrastructure and application provisioning including in public and private clouds. Using ServiceNow, IT can create a standard set of infrastructure services, and then combine these reusable building blocks to deploy and upgrade complex multi- system business services. ServiceNow has a drag- and- drop workflow designer that makes this process intuitive and efficient. It also allows manual activities to be incorporated directly into these provisioning processes, so that items such as approvals and physical infrastructure deployment can be included when required. Release Management ServiceNow provides single system of record that drives and tracks all development processes and deliverables. With ServiceNow, development teams plan, build, test and release business services more efficiently and accurately. Its broad range of release management capabilities include specific support for agile methodologies such as Scrum, delivering rich process support and comprehensive data models. ServiceNow also provides extensive support for waterfall and other traditional approaches, coordinating activities and improving communications in distributed SDLC environments. IT organizations accelerate execution and improve release quality without significant process changes, while creating a clear path forward to agile development and continuous integration. Service Analytics ServiceNow includes a rich set of analytical capabilities that allow IT to understand both cost and operational performance, so that they optimize business services and drive continuous improvement.

6 Orchestration and Cloud Provisioning IT needs standardized infrastructure building blocks when developing and delivering business services. These provide key resources for development, and allow the deployment process to be broken down into consistent, repeatable steps. For instance, IT may host many business services within a public cloud environment such as Amazon EC2. Although the overall business service is different in each case, the task of creating Amazon EC2 instances and installing software stacks is the same across many services. Standardized infrastructure services With ServiceNow, IT creates standardized services that automate infrastructure provisioning, making it efficient and repeatable. ServiceNow orchestrates all of the provisioning steps, interfacing directly with the IT infrastructure. It can create single components such as VMs or can provision an entire stack in one step. End- users access these infrastructure services through ServiceNow s intuitive service catalog. This abstracts away the underlying complexity of service provisioning users simply select the service that they want to provision. They then enter further service parameters into a provisioning template and submit the provisioning request. ServiceNow then automatically orchestrates the entire end- to- end provisioning process. Service Catalog An example of this is shown on the right. In this case, the service catalog contains a set of Amazon EC2- based services. The user selects one of these services a single- instance CloudFormation LAMP stack. They then fill in the service template, providing both Service Template service- specific information such as type of instance, subnet IDs and required storage along with business information such as the cost center and project for the stack. ServiceNow then orchestrates the provisioning workflow and notifies the user whether or not the resource was successfully created. Orchestration Workflow ServiceNow automates the entire infrastructure lifecycle. Users can create new infrastructure services, start and stop services, take snapshots for cloning, and extend leases. Infrastructure services are also automatically mapped into the ServiceNow CMDB, ensuring that they are accurately documented. ServiceNow includes built- in orchestration capabilities for a wide range of infrastructure types, including Amazon AWS, VMware, Active Directory and Exchange. It is also easily extensible it interfaces with any system that provides Web services, and also supports Puppet, Chef, PowerShell, JavaScript probes and other mechanisms. ServiceNow includes service analytics dashboards that give individuals and teams precise, easily- understood information about their Amazon AWS infrastructure. They can see all of their active resources, along with billing and usage information broken down by account, cost center, project and application.

7 Multi- System Service Deployment ServiceNow also orchestrates deployment of complex business services that span multiple systems. This is done by creating end- to- end workflows that use standardized infrastructure services as building blocks. Individual infrastructure services form sub flows within the overall business service workflow providing a structured, component- based approach to business service deployment. Examples of these end- to- end workflows include deploying a new release, patching a production system, cloning a production system to create a development baseline, or any other typical service delivery task. ServiceNow s drag- and- drop workflow designer provides an efficient and intuitive way to build these workflows. The workflow engine supports both parallel and sequential execution, accelerating the provisioning process while ensuring that dependencies are respected. Workflows can also include manual steps such as physical infrastructure deployment activities or approvals. All workflows are version controlled and explicitly published, providing strong governance while enabling continuous improvement. The figure above shows a simple example of a deployment workflow. Here, a SQL server is set up with four application nodes and a load balancer. A single subflow runs first to provision the database, and then parallel subflows are used to provision the application nodes. Finally, parallel flows are used to link the application nodes to the load balancer. By using ServiceNow as a single system of record for service deployment, IT recognizes many benefits: Deployment effort is vastly reduced due to extensive process automation. Processes are standardized and repeatable, enhancing deployment quality and governance. Processes can span heterogeneous environments simply by including the right infrastructure services. Details of hosting environments are abstracted away, eliminating service provider lock- in. These same end- to- end workflow mechanisms can also be leveraged beyond service delivery to streamline a broad range of business processes. For example, ServiceNow clients have used the same approach to handle employee onboarding, orchestrating all of the activities needed to provide a

8 complete employee environment including updating HR systems, creating Active Directory entries, setting up accounts, creating SSL tokens, and even managing facilities requests. Release Management Today, ServiceNow provides a rich set of release management capabilities that automate and streamline processes across the development cycle. In future releases, ServiceNow plans to integrate these capabilities tightly into its service delivery solution, creating a unified end- to- end DevOps framework that spans development, deployment and operations. These release management capabilities allow IT to define software releases and to establish standardized task workflows. ServiceNow supports both waterfall and agile development processes, providing targeted functionality for both Scrum and traditional SDLC methodologies. Where commonalities exist between waterfall and agile processes such as definition of product hierarchies ServiceNow provides a common data and process framework, simplifying migration from waterfall to agile methodologies and allowing both to exist side- by- side. With ServiceNow, development teams can structure the entire content of releases, capturing both work phases and work items. For instance, when using Scrum, releases are broken down into individual sprints, with stories and epics attached to each sprint. An example of this is shown on the right. Other work items can also be added to the sprint, including defects, documentation tasks and testing tasks. Similarly, with waterfall methodologies, releases are decomposed into individual phases, with features including enhancements, defects and documentation assigned and corresponding tasks identified. As well as modeling releases, ServiceNow also provides a comprehensive process model for agile development. This includes management of items such as backlogs, along with automatic allocation of specific tasks and stories to individual team members. ServiceNow provides detailed tracking of development and test activities such as progress boards for tracking sprint backlogs along with value- added reporting capabilities including velocity and burn- down charts.

9 Conclusion Today, IT organizations face escalating business demands for innovative business services. This is driving them to adopt agile software delivery methodologies, and to embrace public and private cloud infrastructures. This vastly increases the importance of IT within the organization, providing opportunities to create significant business value. However, this shift to agile delivery has created significant challenges. To respond, IT organizations must ensure complete visibility and control, break down communication barriers, and automate time- consuming, error- prone delivery processes. Disconnected tools and undocumented processes are no longer viable a holistic, integrated approach is needed that addresses the entire software delivery lifecycle. ServiceNow delivers the automated, unified platform that IT organizations need to accelerate service delivery and improve service quality. By enabling agile development, automating service deployment, and providing deep insights into the business performance of services, ServiceNow lets IT transition from siloed development, deployment and operational teams to a unified end- to- end service delivery model that accelerates innovation and enhances service quality.

ALM/Quality Center. Software

ALM/Quality Center. Software HP ALM/Quality Center Software Datasheet Page 1 of 8 HP Application Lifecycle Management software In today s rapidly changing business world, business agility depends on IT agility. And predictable, high

More information

Qlik UKI Consulting Services Catalogue

Qlik UKI Consulting Services Catalogue Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction

More information

WHITE PAPER. Five Steps to Better Application Monitoring and Troubleshooting

WHITE PAPER. Five Steps to Better Application Monitoring and Troubleshooting WHITE PAPER Five Steps to Better Application Monitoring and Troubleshooting There is no doubt that application monitoring and troubleshooting will evolve with the shift to modern applications. The only

More information

Se i o Pricing Document

Se i o Pricing Document Se i o Pricing Document This document details pricing structures and policies for ServiceNow. It includes information on the ServiceNow pricing model for standard packages as well as all options and add---ons.

More information

Hybrid cloud on your terms: Dell Cloud Manager with Dell Hybrid Cloud System for Microsoft

Hybrid cloud on your terms: Dell Cloud Manager with Dell Hybrid Cloud System for Microsoft Hybrid on your terms: Dell Cloud Manager with Dell Hybrid Cloud System for Microsoft In an era of digital transformation, the future is hybrid Many organizations recognize the critical need to quickly

More information

Service Orchestration

Service Orchestration June 2015 Service Orchestration Infos and Use Cases Falko Dautel Robert Thullner Agenda + Overview + Use Cases & Demos VM Provisioning with ServiceNow Employee Onboarding + Summary + Questions & Answers

More information

How to Build a Service Management Hub for Digital Service Innovation

How to Build a Service Management Hub for Digital Service Innovation solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:

More information

Bridge Development and Operations for faster delivery of applications

Bridge Development and Operations for faster delivery of applications Technical white paper Bridge Development and Operations for faster delivery of applications HP Continuous Delivery Automation software Table of contents Application lifecycle in the current business scenario

More information

HP Matrix Operating Environment Federated CMS Overview

HP Matrix Operating Environment Federated CMS Overview HP Matrix Operating Environment Federated CMS Overview HP Matrix OE infrastructure orchestration 7.0 Technical white paper Table of contents Introduction... 2 Overview... 2 Installation and configuration...

More information

Optimizing the Data Center for Today s State & Local Government

Optimizing the Data Center for Today s State & Local Government WHITE PAPER: OPTIMIZING THE DATA CENTER FOR TODAY S STATE...... &.. LOCAL...... GOVERNMENT.......................... Optimizing the Data Center for Today s State & Local Government Who should read this

More information

Optimizing Service Levels in Public Cloud Deployments

Optimizing Service Levels in Public Cloud Deployments WHITE PAPER OCTOBER 2014 Optimizing Service Levels in Public Cloud Deployments Keys to Effective Service Management 2 WHITE PAPER: OPTIMIZING SERVICE LEVELS IN PUBLIC CLOUD DEPLOYMENTS ca.com Table of

More information

VMworld 2015 Track Names and Descriptions

VMworld 2015 Track Names and Descriptions Software- Defined Data Center Software- Defined Data Center General VMworld 2015 Track Names and Descriptions Pioneered by VMware and recognized as groundbreaking by the industry and analysts, the VMware

More information

InforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1

InforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1 InforCloudSuite Business Overview INFOR CLOUDSUITE BUSINESS 1 What if... You could implement a highly flexible ERP solution that was built to manage all of your business needs, from financials and human

More information

An enterprise- grade cloud management platform that enables on- demand, self- service IT operating models for Global 2000 enterprises

An enterprise- grade cloud management platform that enables on- demand, self- service IT operating models for Global 2000 enterprises agility PLATFORM Product Whitepaper An enterprise- grade cloud management platform that enables on- demand, self- service IT operating models for Global 2000 enterprises ServiceMesh 233 Wilshire Blvd,

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

CA Automation Suite for Data Centers

CA Automation Suite for Data Centers PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and

More information

Copyright 11/1/2010 BMC Software, Inc 1

Copyright 11/1/2010 BMC Software, Inc 1 Copyright 11/1/2010 BMC Software, Inc 1 Copyright 11/1/2010 BMC Software, Inc 2 Copyright 11/1/2010 BMC Software, Inc 3 The current state of IT Service How we work today! INCIDENT SERVICE LEVEL DATA SERVICE

More information

ITIL Asset and Configuration. Management in the Cloud

ITIL Asset and Configuration. Management in the Cloud ITIL Asset and Configuration Management in the Cloud An AWS Cloud Adoption Framework Addendum September 2015 A Joint Whitepaper with Minjar Cloud Solutions 2015, Amazon Web Services, Inc. or its affiliates.

More information

White Paper Take Control of Datacenter Infrastructure

White Paper Take Control of Datacenter Infrastructure Take Control of Datacenter Infrastructure Uniting the Governance of a Single System of Record with Powerful Automation Tools Take Control of Datacenter Infrastructure A new breed of infrastructure automation

More information

ArcGIS for Server in the Cloud

ArcGIS for Server in the Cloud Esri Developer Summit March 8 11, 2016 Palm Springs, CA ArcGIS for Server in the Cloud Cherry Lin, Nikhil Shampur, and Derek Law March 10, 2016 Quick Survey 1. How many attendees are using the Cloud today?

More information

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project

More information

MANAGEMENT AND ORCHESTRATION WORKFLOW AUTOMATION FOR VBLOCK INFRASTRUCTURE PLATFORMS

MANAGEMENT AND ORCHESTRATION WORKFLOW AUTOMATION FOR VBLOCK INFRASTRUCTURE PLATFORMS VCE Word Template Table of Contents www.vce.com MANAGEMENT AND ORCHESTRATION WORKFLOW AUTOMATION FOR VBLOCK INFRASTRUCTURE PLATFORMS January 2012 VCE Authors: Changbin Gong: Lead Solution Architect Michael

More information

I D C V E N D O R S P O T L I G H T. W o r k l o a d Management Enables Big Data B u s i n e s s Process Optimization

I D C V E N D O R S P O T L I G H T. W o r k l o a d Management Enables Big Data B u s i n e s s Process Optimization I D C V E N D O R S P O T L I G H T W o r k l o a d Management Enables Big Data B u s i n e s s Process Optimization November 2015 Adapted from Worldwide Workload Management Software Market Shares, 2014:

More information

Moving beyond Virtualization as you make your Cloud journey. David Angradi

Moving beyond Virtualization as you make your Cloud journey. David Angradi Moving beyond Virtualization as you make your Cloud journey David Angradi Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

TRANSFORMING TO NEXT-GEN APP DELIVERY FOR COMPETITIVE DIFFERENTIATION

TRANSFORMING TO NEXT-GEN APP DELIVERY FOR COMPETITIVE DIFFERENTIATION www.wipro.com TRANSFORMING TO NEXT-GEN APP DELIVERY FOR COMPETITIVE DIFFERENTIATION Renaissance Delivery Experience Ecosystem Sabir Ahmad Senior Architect ... Table of Content Introduction 3 Driving Transformational

More information

ITIL Asset and Configuration Management in the Cloud. January 2016

ITIL Asset and Configuration Management in the Cloud. January 2016 ITIL Asset and Configuration Management in the Cloud January 2016 2016, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes only.

More information

HP Service Manager software

HP Service Manager software HP Service Manager software The HP next generation IT Service Management solution is the industry leading consolidated IT service desk. Brochure HP Service Manager: Setting the standard for IT Service

More information

DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software

DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software Pål Dragseth June 2015 Applications Are Changing the World of Business 84% Video US internet traffic by 2018 $142B

More information

BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER

BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER Table of Contents Executive Summary............................................... 1 New Functionality...............................................

More information

Agile Scrum Workshop

Agile Scrum Workshop Agile Scrum Workshop What is agile and scrum? Agile meaning: Able to move quickly and easily. Scrum meaning: a Rugby play Agile Scrum: It is an iterative and incremental agile software development framework

More information

Introduction to DevOps on AWS

Introduction to DevOps on AWS Introduction to DevOps on AWS David Chapman December 2014 Contents Contents Abstract Introduction Agile Evolution to DevOps Infrastructure as Code AWS CloudFormation AWS AMI Continuous Deployment AWS CodeDeploy

More information

FEARLESS. Capabilities

FEARLESS. Capabilities FEARLESS Capabilities We are Fearless. Fearless is a software shop that builds presentations while maximizing performance. We turn complex data or processes into creative applications that are intuitive

More information

FUJITSU Transformational Application Managed Services

FUJITSU Transformational Application Managed Services FUJITSU Application Managed Services Going digital What does it mean for Applications Management? Most public and private sector enterprises recognize that going digital will drive business agility and

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

DevOps for the Cloud. Achieving agility throughout the application lifecycle. The business imperative of agility

DevOps for the Cloud. Achieving agility throughout the application lifecycle. The business imperative of agility DevOps for the Cloud Achieving agility throughout the application lifecycle We don t have to tell you that your company is under increasing pressure to respond more quickly to changing business conditions.

More information

DevOps for CA Plex Automated Testing

DevOps for CA Plex Automated Testing DevOps for CA Plex Automated Testing Agenda DevOps Agile ALM CM MatchPoint Automated Testing Worksoft Certify DevOps Agile - DevOps Source: IBM SoftwareTechnical White Paper DevOps Lifecycle DevOps CA

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

The journey to the software defined enterprise and cloud brokerage

The journey to the software defined enterprise and cloud brokerage The journey to the software defined enterprise and cloud brokerage Aaron Steppat Senior Product Marketing Manager Software Defined Data Centre 19/03/2014 IT Challenges VMware Architecture VMware Strategy

More information

Choosing the Right Project and Portfolio Management Solution

Choosing the Right Project and Portfolio Management Solution Choosing the Right Project and Portfolio Management Solution Executive Summary In too many organizations today, innovation isn t happening fast enough. Within these businesses, skills are siloed and resources

More information

CLOUDFORMS Open Hybrid Cloud

CLOUDFORMS Open Hybrid Cloud Open Hybrid Cloud Cloud Evolution statt Cloud Revolution Lutz Lange, RHCA, Solution Architect, Red Hat Frank Rosendahl, RHCA, Solution Architect, DASEQ GmbH Cloud Operations Management Delivers an Open

More information

SmartBear Software Pragmatic Agile Development (PAD) Conceptual Framework

SmartBear Software Pragmatic Agile Development (PAD) Conceptual Framework Pragmatic Agile Development (PAD) Conceptual Framework This document describes the Pragmatic Agile Development framework, a Scrum based development process. SmartBear Software 3/10/2010 Pragmatic Agile

More information

Private/hybrid cloud management platform: HP Cloud Service Automation

Private/hybrid cloud management platform: HP Cloud Service Automation Private/hybrid cloud management platform: HP Cloud Service Automation Neelam Chakrabarty Sr. Product Mktg. Manager Jan. 23, 2013 Customer challenges Speed innovation Enhance agility Improve financial management

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T U n i fied Cloud Management Increases IT- as- a - S e r vi c e Ag i l i t y November 2013 Adapted from VMware Unifies Cloud Management Portfolio with a Focus

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

HP Application Lifecycle Management

HP Application Lifecycle Management HP Application Lifecycle Management Overview HP Application Lifecycle Management is a software solution expressly designed to allow your team to take control of the application lifecycle while investing

More information

CloudCenter Full Lifecycle Management. An application-defined approach to deploying and managing applications in any datacenter or cloud environment

CloudCenter Full Lifecycle Management. An application-defined approach to deploying and managing applications in any datacenter or cloud environment CloudCenter Full Lifecycle Management An application-defined approach to deploying and managing applications in any datacenter or cloud environment CloudCenter Full Lifecycle Management Page 2 Table of

More information

Simplified Management With Hitachi Command Suite. By Hitachi Data Systems

Simplified Management With Hitachi Command Suite. By Hitachi Data Systems Simplified Management With Hitachi Command Suite By Hitachi Data Systems April 2015 Contents Executive Summary... 2 Introduction... 3 Hitachi Command Suite v8: Key Highlights... 4 Global Storage Virtualization

More information

FireScope + ServiceNow: CMDB Integration Use Cases

FireScope + ServiceNow: CMDB Integration Use Cases FireScope + ServiceNow: CMDB Integration Use Cases While virtualization, cloud technologies and automation have slashed the time it takes to plan and implement new IT services, enterprises are still struggling

More information

Evolution from the Traditional Data Center to Exalogic: An Operational Perspective

Evolution from the Traditional Data Center to Exalogic: An Operational Perspective An Oracle White Paper July, 2012 Evolution from the Traditional Data Center to Exalogic: 1 Disclaimer The following is intended to outline our general product capabilities. It is intended for information

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T Enabling a Diversified Cloud Strategy to Accelerate Innovation in the Future-Ready Enterprise December 2015 Adapted from Worldwide IDC Cloud FutureScape 2016:

More information

Shorten release cycles by bringing developers to application lifecycle management. Business white paper for application team professionals

Shorten release cycles by bringing developers to application lifecycle management. Business white paper for application team professionals Shorten release cycles by bringing developers to application lifecycle management Business white paper for application team professionals The new challenges of application lifecycle management Today, software

More information

The Benefits of PLM-based CAPA Software

The Benefits of PLM-based CAPA Software For manufacturers in industries that produce some of the world s most complex products, effective quality management continues to be a competitive advantage. Whether in automotive, aerospace and defense,

More information

- Cameron Haight, Gartner

- Cameron Haight, Gartner 1 Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network and other infrastructure components still take the same ole effort - Cameron

More information

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments Orchestrated Release Management Gain insight and control, eliminate ineffective handoffs, and automate application deployments Solution Brief Challenges Release management processes have been characterized

More information

Private Cloud: A Key Strategic Differentiator

Private Cloud: A Key Strategic Differentiator Automation and Orchestration Drive Virtualization into Private Clouds Table of Contents After Virtualization........................................3 Private Cloud: A Key Strategic Differentiator.................3

More information

A Sumo Logic White Paper. Harnessing Continuous Intelligence to Enable the Modern DevOps Team

A Sumo Logic White Paper. Harnessing Continuous Intelligence to Enable the Modern DevOps Team A Sumo Logic White Paper Harnessing Continuous Intelligence to Enable the Modern DevOps Team As organizations embrace the DevOps approach to application development they face new challenges that can t

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture SOLUTION WHITE PAPER BMC Manages the Full Service Stack on Secure Multi-tenant Architecture Table of Contents Introduction................................................... 1 Secure Multi-tenancy Architecture...................................

More information

CA Technologies Big Data Infrastructure Management Unified Management and Visibility of Big Data

CA Technologies Big Data Infrastructure Management Unified Management and Visibility of Big Data Research Report CA Technologies Big Data Infrastructure Management Executive Summary CA Technologies recently exhibited new technology innovations, marking its entry into the Big Data marketplace with

More information

Managing Agile Projects in TestTrack GUIDE

Managing Agile Projects in TestTrack GUIDE Managing Agile Projects in TestTrack GUIDE Table of Contents Introduction...1 Automatic Traceability...2 Setting Up TestTrack for Agile...6 Plan Your Folder Structure... 10 Building Your Product Backlog...

More information

Benefits of extend On-Demand (SaaS Model) for Equipment Dealers and Rental Firms

Benefits of extend On-Demand (SaaS Model) for Equipment Dealers and Rental Firms extend On-Demand WHITEPAPER Benefits of extend On-Demand (SaaS Model) for Equipment Dealers and Rental Firms A Journey to Competitive Advantage and Business Excellence Abstract Competitive Advantage through

More information

Table of contents. 2 introduction. 9 Reporting categories and uses 10 Analytics 10 Visualization. Technology detail

Table of contents. 2 introduction. 9 Reporting categories and uses 10 Analytics 10 Visualization. Technology detail Technology detail MANAGING PRIVATE CLOUDs Table of contents 2 introduction 3 SELF-SERVICE PROVISIONING AND MANAGEMENT 4 GOVERNING, TRACKING, AND COMPLIANCE 5 Cost allocation, chargeback, and usage 6 VM

More information

Service Quality Management The next logical step by James Lochran

Service Quality Management The next logical step by James Lochran www.pipelinepub.com Volume 4, Issue 2 Service Quality Management The next logical step by James Lochran Service Quality Management (SQM) is the latest in the long list of buzz words floating around the

More information

Evolution of the Modern Software Supply Chain The Docker Survey, 2016

Evolution of the Modern Software Supply Chain The Docker Survey, 2016 Evolution of the Modern Software Supply Chain The Docker Survey, 2016 Overview Containers are the base unit of the modern software supply chain. The results of the Evolution of the Modern Software Supply

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes Aternity Desktop and Application Virtualization Monitoring Complete Visibility Ensures Successful Outcomes Realizing the Benefits of Virtual Environments Requires Illuminating Four Performance Blind Spots

More information

Service Automation to implement and operate your Cloud initiatives

Service Automation to implement and operate your Cloud initiatives Service Automation to implement and operate your Cloud initiatives Pierre AESCHLIMANN Principal Solution Consultant (EMEA Global Accounts) BMC Software ! Request, change, and support business services!

More information

HP Agile Manager What we do

HP Agile Manager What we do HP Agile Manager What we do Release planning Sprint planning Sprint execution Visibility and insight Structure release Define teams Define release scope Manage team capacity Define team backlog Manage

More information

Cisco Intelligent Automation for Cloud

Cisco Intelligent Automation for Cloud Product Data Sheet Cisco Intelligent Automation for Cloud Early adopters of cloud-based service delivery were seeking additional cost savings beyond those achieved with server virtualization and abstraction.

More information

IT Monitoring for the Hybrid Enterprise

IT Monitoring for the Hybrid Enterprise IT Monitoring for the Hybrid Enterprise With a Look at ScienceLogic Perspective 2012 Neovise, LLC. All Rights Reserved. Report Published April, 2015 Hybrid IT Goes Mainstream Enterprises everywhere are

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

RED HAT CLOUDFORMS ENTERPRISE- GRADE MANAGEMENT FOR AMAZON WEB SERVICES

RED HAT CLOUDFORMS ENTERPRISE- GRADE MANAGEMENT FOR AMAZON WEB SERVICES TECHNOLOGY DETAIL RED HAT CLOUDFORMS ENTERPRISE- GRADE MANAGEMENT FOR AMAZON WEB SERVICES ABSTRACT Do you want to use public clouds like Amazon Web Services (AWS) to flexibly extend your datacenter capacity,

More information

NTT i 3 Cloud Services Orchestration Platform

NTT i 3 Cloud Services Orchestration Platform NTT i 3 Cloud Services Orchestration Platform Enabling the Digital Business 2 Our Point of View Cloud computing is a business imperative, not just a technology trend IaaS, PaaS and SaaS are becoming mainstream,

More information

Datacenter Management and Virtualization. Microsoft Corporation

Datacenter Management and Virtualization. Microsoft Corporation Datacenter Management and Virtualization Microsoft Corporation June 2010 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the

More information

Enhancing The ALM Experience

Enhancing The ALM Experience Enhancing The ALM Experience Tools to Accelerate Delivery of Secure, Reliable Modern Applications Brent Dorenkamp Solutions Architect Agenda Application Modernization and the Instant-On Enterprise Building

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

CA Server Automation. Overview. Benefits. agility made possible

CA Server Automation. Overview. Benefits. agility made possible PRODUCT SHEET: CA Server Automation CA Server Automation agility made possible CA Server Automation is an integrated data center management solution that automates provisioning, patching, and configuration

More information

AGILE SOFTWARE TESTING

AGILE SOFTWARE TESTING AGILE SOFTWARE TESTING Business environments continue to rapidly evolve, leaving many IT organizations struggling to keep up. This need for speed has led to an increased interest in the Agile software

More information

Hybrid Cloud Computing

Hybrid Cloud Computing Hybrid Cloud Computing Managing the reality of enterprise cloud computing Cloud computing promises a new world of IT agility, with quick deployment of applications to support business needs. Organizations

More information

Managed Objects Service Configuration Management

Managed Objects Service Configuration Management Managed Objects Service Configuration Management >> Table of Contents INTRODUCTION 1 BACKGROUND 1 SERVICE MANAGEMENT 3 SERVICE CONFIGURATION 4 BENEFITS 6 SUMMARY 6 MANAGED OBJECTS - SERVICE CONFIGURATION

More information

Enterprise Release Management

Enterprise Release Management Enterprise Release Management Plutora helps organizations manage complex IT Feature Pipeline, IT Releases and IT Test Environments in a simple and transparent manner. Enterprise Releases Transparency and

More information

Epic :: MANAGING YOUR AGENCY :: DRIVE YOUR BUSINESS SUCCESS

Epic :: MANAGING YOUR AGENCY :: DRIVE YOUR BUSINESS SUCCESS Epic :: MANAGING YOUR AGENCY :: DRIVE YOUR BUSINESS SUCCESS Migrating to Applied Epic was a huge decision for us. My biggest concern was my staff and how they would handle the transition. I have to say,

More information

Datacenter Transformation Offering

Datacenter Transformation Offering Highlights End to End architecture and infrastructure design support for creating/transforming to a Next Generation Datacenter (NGDC). Proven methods, expertise, and best practices that enable faster deployment

More information

Digital Business Platform for SAP

Digital Business Platform for SAP BUSINESS WHITE PAPER Digital Business Platform for SAP SAP ERP is the foundation on which the enterprise runs. Software AG adds the missing agility component with a digital business platform. CONTENT 1

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

At the Heart of Testing Effectiveness

At the Heart of Testing Effectiveness At the Heart of Testing Effectiveness Testing on the Fly Effective Management for Successful PSS Migrations Abstract In the current business environment, organizations face multiple challenges including

More information

Customer Needs Management and Oracle Product Lifecycle Analytics

Customer Needs Management and Oracle Product Lifecycle Analytics Customer Needs Management and Oracle Product Lifecycle Analytics Marc Charmetant Oracle EMEA Keywords: Innovation, Customer Needs Management, Requirements Management, Intelligence, Analytics, KPI, Dashboards,

More information

The Virtualization Practice

The Virtualization Practice The Virtualization Practice White Paper: Managing Applications in Docker Containers Bernd Harzog Analyst Virtualization and Cloud Performance Management October 2014 Abstract Docker has captured the attention

More information

Axway API Portal. Putting APIs first for your developer ecosystem

Axway API Portal. Putting APIs first for your developer ecosystem Axway API Portal Putting APIs first for your developer ecosystem To fully embrace an API-first strategy, it s no longer enough to simply develop and deploy APIs. Organizations need broad API management

More information

Business white paper. Top ten reasons to automate your IT processes

Business white paper. Top ten reasons to automate your IT processes Business white paper Top ten reasons to automate your IT processes Table of contents 4 Data center management trends and tools 4 Today s challenge 4 What is next? 5 Automating the remediation of incidents

More information

Virtualization Essentials

Virtualization Essentials Virtualization Essentials Table of Contents Introduction What is Virtualization?.... 3 How Does Virtualization Work?... 4 Chapter 1 Delivering Real Business Benefits.... 5 Reduced Complexity....5 Dramatically

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Intelligent Workload Management: Opportunities and Challenges Sponsored by: Novell Mary Johnston Turner Brett Waldman June 2010 Sally Hudson IDC OPINION Global Headquarters: 5 Speen Street

More information

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Accenture Architecture Services DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Development Operations WHAT IS DEVOPS? IT delivery supporting the new pace of business Over the

More information

Riverbed Performance Management

Riverbed Performance Management Riverbed Performance Management Messaging Framework Market trends and context Increasingly, business performance = application performance. Users rely on applications to reach customers, build products,

More information

EMPOWERING BUSINESSES WITH A UNIQUE DEVELOPMENT NEEDS WITH HIGH LEVEL OF

EMPOWERING BUSINESSES WITH A UNIQUE DEVELOPMENT NEEDS WITH HIGH LEVEL OF EMPOWERING BUSINESSES WITH A UNIQUE TECHNOLOGY INFRASTRUCTURE TO ADDRESS CUSTOM APPLICATION DEVELOPMENT NEEDS WITH HIGH LEVEL OF AGILITY AND EASE Enterprise Business Application Infrastructure Everything

More information

Establish a Continuous Delivery Pipeline: IBM UrbanCode Deploy

Establish a Continuous Delivery Pipeline: IBM UrbanCode Deploy Accelerating Product and Service Innovation Establish a Continuous Delivery Pipeline: IBM UrbanCode Deploy Khurram Nizami (knizami@us.ibm.com) 2013 IBM Corporation Accelerating Product and Service Innovation

More information

TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014

TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014 HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications March 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. 1 HCLT White Paper March

More information

White Paper. Overcoming Jenkins Sprawl: Going from CI to CD with ElectricFlow

White Paper. Overcoming Jenkins Sprawl: Going from CI to CD with ElectricFlow White Paper Overcoming Jenkins Sprawl: Going from CI to CD with ElectricFlow Software is everywhere. And accelerating the delivery and quality of that software can mean the difference between merely surviving,

More information