FUJIFILM Holdings Corporation Document Solutions
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1 FUJIFILM Holdings Corporation Document Solutions May 17, 2016 Fuji Xerox Co., Ltd. FORWARD-LOOKING STATEMENTS Forward-looking statements, such as those relating to earnings forecasts and other projections contained in this material, are managementʼs current assumptions and beliefs based on currently available information. Such forward-looking statements are subject to a number of risks, uncertainties, and other factors. Accordingly, actual results may differ materially from those projected due to various factors Fuji Xerox Co., Ltd. All rights reserved. Contents Strategy and Performance in FY2015 and FY2016 Asia-Pacific and China Business Global Production Office Solutions Strengthening Corporate Structure in FY2015 and FY2016 *Asia Pacific (AP) includes: Australia, New Zealand, Singapore, Malaysia, Thailand, Taiwan, Vietnam, the Philippines, Korea, Hong Kong and Indonesia 2016 Fuji Xerox Co., Ltd. All rights reserved.
2 Overseas Sales Ratio of Fuji Xerox Shows steady growth in overseas business, especially in Asia-Pacific and China. FY2009 FY2015 Other Regions 37% Japan 63% Other Regions 50% Japan 50% 2016 Fuji Xerox Co., Ltd. All rights reserved. 2 Expanding New Business Segment Shows steady expansion in Global and Production. Consolidated Revenue by Business Segment FY2009 FY2015 Global l & Office Global Production Products Office &Printers 32% & Products Production & Printers 68% 41% 59% 2016 Fuji Xerox Co., Ltd. All rights reserved. 3
3 Changes in Revenue and Operating Margin Operating Margin 8.5 % 8.6 % % 7.5 % Revenue (100 million yen) 10,122 11,325 11,780 11, % 12, % 11.0 % 10.0 % 9.0 % 8.0 % 70% % 50% % 3.0 % 6000 (FY) [Outlook] 予 測 2.0 % 2016 Fuji Xerox Co., Ltd. All rights reserved. 4 Strategy and Performance in FY2015 and FY Fuji Xerox Co., Ltd. All rights reserved. 5
4 Document Solution Strategy III. Production Graphic Communications Digital Printing I. AP & China II. Global l Business Office Solutions (MFP, Printer, etc.) AP & China Global Expansion IV. Office Solutions MPS & BPO 2016 Fuji Xerox Co., Ltd. All rights reserved. 6 AP & China Business III. Production Graphic Communications I. AP & China Business AP & China Global Expansion Digital Printing Office Solutions (MFP, Printer, etc.) IV. Office Solutions II. Global MPS & BPO 2016 Fuji Xerox Co., Ltd. All rights reserved. 7
5 Opening of New Center for Production Printing Customers Fuji Xerox Asia Pacific opens Integrated Customer Experience Center (ICEC) in Bangkok, Thailand, to meet printing and marketing communication needs in the printing industry across AP regions, and to provide customers with ways to experience the latest printing technologies and services. ICEC Enhanced Testing Environment Increased Customer Engagement Enhanced Consulting Capability Values for Customers Able to test various printing materials, associated software and printing workflow, utilizing i the latest t digital it printing environment Workshops held on various solutions, printing applications and industrial/market trends Able to experience the latest printing technologies and services Consultation provided to develop and obtain new business opportunities Printing solutions provided by highly skilled specialists 2016 Fuji Xerox Co., Ltd. All rights reserved. 8 Providing Solutions with Regional Solution Support Center Fuji Xerox Regional Solution Support Center in Singapore widely supports sales companies in Asia-Pacific region to develop large-scale business solutions. Business Development Support Task force for major clients Enhanced support for large-scale solutions More MFP Sales with solutions Develop solution package + Cross-regional Support Support provided by specialists Find Interest Find Issue Make Proposal Order Imple ment Service Infrastructure in Cloud Environment Accelerate solution development with application and cloud collaboration Regional Solution Support Center (Singapore) Best Practice Sharing Enhanced approach by industry with business models 2016 Fuji Xerox Co., Ltd. All rights reserved. 9
6 Developing Further Business in Emerging Markets Fuji Xerox established direct sales channels in Southeast Asia ahead of its competitors, to achieve further business growth in the market where future growth potential is expected. Myanmar Branch opened in April 2013, first in office equipment industry Vietnam Sales company established in May 2010 Cambodia Branch opened in October 2015, first in office equipment industry 2016 Fuji Xerox Co., Ltd. All rights reserved. 10 Global l III. Production Graphic Communications Digital Printing Office Solutions AP & (MFP, Printer, etc.) I. AP & China China IV. Office Solutions Global Expansion II. Global MPS BPO 2016 Fuji Xerox Co., Ltd. All rights reserved. 11
7 Strengthening BPO Business by M&A In 2012, Fujifilm Holdings acquired Business Process Outsourcing division of Salmat Limited, currently operating as Fuji Xerox Document Management Solutions Pty. Ltd., which holds the top share in transactional service market in Australia. FXDMS Service Overview Provide services to support communication between clients and end users Transactional Service (Process data and send it in paper form) ebusiness esolutions (Process and send data in electronic form) Scanning (Digitalize paper data) (Fina Comm Clients ncial, Insuran munication, e nce, etc.) IT Management Operation Data & Content Management Scan to Data Print/Seal/Mail Operation Automatic Transmission System Scan Operation E (Genera nd User al Consu rs umers) 2016 Fuji Xerox Co., Ltd. All rights reserved. 12 Expanding Outsourcing Business with Fuji Xerox Document Management Solutions Expands outsourcing business further by launching services in Asia-Pacific region, in addition to the existing sales bases in Australia. Large scale deals acquired in FY2015, such as those with financial institute and government agency, will contribute to the revenue growth in FY2016 Existing sales base Sales base launched after M&A Expand businesses in AP region launched in Korea, New Zealand, Thailand, Singapore and Malaysia Undertaking business started at Singapore Center New center opened in Malaysia 2016 Fuji Xerox Co., Ltd. All rights reserved. 13
8 Providing More Values Through Outsourcing Provides more values and builds a strong relationship with customers by providing outsourcing services to support the whole workflow process of customers. Without Outsourcing Service With Outsourcing Service Workflow Workflow A whole workflow Data Only machines, Data supported by Fuji Print Design Print Mgmt consumables and Mgmt Xerox maintenance services More values offered provided as values Design Delivery Storage Billing Mgmt Inquiry Case Examples Delivery Storage Billing Mgmt Inquiry Relationships with customers enhanced Business Process Outsourcing Service with the Social Security and Tax Number System ( My Number ) - for Major companies in Japan - Marketing Outsourcing Service - for Yamaha Motor Australia Pty. Ltd. - Provides a series of services to collect, Supports marketing/sales activities iti of utilize, store and discard the My Number 120 dealers in Australia information Provides services such as design, data Aims to provide other services as well to management, printing and delivery in these customers both paper and electronic form 2016 Fuji Xerox Co., Ltd. All rights reserved. 14 Business Model for Managed Print Expands the scope of MPS, enhances security in mobile and cloud environment, and provides the next generation MPS to support customers optimize document-related operations. Three main stages of Next Generation MPS Provide further values Current scope of MPS Customer Values Capabilities Automation & Simplification Productivity Insight Security & Integration Security Mobility Assessment & Optimization Cost Sustainability Reduction Workflow automation Content management Document analysis Document digitization Security technology & service Mobile printing & cloud solution Print server & print queue management Integration of help desk Assessment service Integrated billing & periodic reporting Business intelligence 2014 Fuji Xerox Co., Ltd. All rights reserved. 15
9 Production III. Production Graphic Communications Digital Printing Office Solutions AP & (MFP, Printer, etc.) I. AP and China China IV. Office Solutions Global Expansion II. Global MPS BPO 2016 Fuji Xerox Co., Ltd. All rights reserved. 16 Strategy for Production Fuji Xerox aims to keep its leading position and expand market share in production services with its full product lineup. Product Lineups In nkjet Color 1400 Inkjet Color Continuous Expand businesses in Feed Printing System 2800 Inkjet Color Continuous Feed Printing System marketing communication field such as DM and catalog Colo or Color 1000i Press Versant 2100 Press Xerox igen Press Keep the leading position and expand share by offering value-added printing Mono chrome D136 Light Publisher Nuvera 157 EA Production System 650J Continuous Feed Printing System Keep the leading position and expand share also in a transactional market 2016 Fuji Xerox Co., Ltd. All rights reserved. 17
10 Offering Differentiated Products Fuji Xerox develops gold and silver toners for its new production printer, Color 1000i Press, the first xerographic production printer to offer both colors in the industry, adding sparkle and shine with metallic effects. Color 1000i Press Applying the new gold and silver toners 2015 Fuji Xerox Co., Ltd. All rights reserved. 18 Creating Values with Customer via Global Network Fuji Xerox provides professional services and the latest verification environment via global network as an industry leader, in order to support customers develop new business model and improve their workflow. Customer Integration Center (Paris) Customer Collaboration Center (Shanghai) InkJet Engagement Center (Ebina) Integrated Customer Customer Value Innovation Center Experience Center (Yokohama) (Bangkok) Gil Hatch Center (Rochester) Customer Value Innovation Hub (Singapore) Australian Technology Park/ Epi Center (Sydney) Utilize digital printing to develop new business model and improve workflow 2016 Fuji Xerox Co., Ltd. All rights reserved. 19
11 Minimizing Operating Losses with Production Remote Service Production Remote Service minimizes operating losses of production machines by utilizing ICT. Customer Internet Operation Logs Production Remote Service Diagnostics for Trouble Prevention Analyze log data to prevent trouble Remote Assistance Specialist provides remote support by monitoring customerʼs printer Customer Service Engineer Backup Support Check necessary parts and operating procedures in advance Enable preventive maintenance at convenient times for customers Remote Support Center Log Analysis Analyze logs, identify the cause of trouble and measures, and inform engineers of necessary parts Online Support Provide performance report and accept repair requests via customer portal site 2014 Fuji Xerox Co., Ltd. All rights reserved. 20 Responding to Customer Needs Fuji Xerox responds to customer needs utilizing its comprehensive strength, with value-added proposals, product competitiveness, customer support, and worldwide network. Product Competitiveness Direct Remote Direct Sales Customer Customer Value Innovation Center Worldwide Network Business Analysis by Specialists 2016 Fuji Xerox Co., Ltd. All rights reserved. 21
12 Office Solutions III. Production Graphic Communications Digital Printing Office Solutions (MFP, Printer, etc.) I. AP & China AP& China IV. Office Solutions Global Expansion II. Global MPS BPO 2016 Fuji Xerox Co., Ltd. All rights reserved. 22 Solutions by Business Sectors Fuji Xerox accelerates its solutions and services business since 2008, focusing on documents of various types Enhance Solutions and Business Team Sales system introduced Resources integrated and specialized for each sector Regional Headquarters (Japan) & Solution sales Fuji Xerox Service Fuji Xerox Document Management enhanced Link Co., Ltd. established Solutions Pty. Limited established Manufacturing Healthcare Finance Education Public Planning R&D Manufac turing Market ing Aftersales Functional specification Drawing Shipping inspection Estimate/order sheet Invoice Product guidance Maintenance manual Maintenance report Inspection service Research paper/data Clinical trial data Clinical review material Medical record X-ray Referral letter Nursing care manual Attendant service record Market research Statistics report Product planning proposal Application/contract form Insurance/security application form Promotion material Payment acceptance Inheritance/ attachment form Research paper/data Approval & license Conference presentation application material Academic-industrialindustrial Request for approval Meeting minutes contract Application for Various certificates admission Public aid request Teaching material, resume Disaster-preventing Academic transcript, certificate Donation request guidebook Regional tourism guidebook 2016 Fuji Xerox Co., Ltd. All rights reserved. 23
13 Strengthening g Corporate Structure in FY2015 and FY Fuji Xerox Co., Ltd. All rights reserved. 24 Enhanced Customer Support Utilizing e-service Promotes efficient operations within a company and enables streamlined daily operations for customers by utilizing e-service in customer support system. Remote Support Easy to check and report No more Out of Toner Trouble Prevention Routine Maintenance Required Automatic Meter Reading Customer Portal Automatic Consumables Replenishment Status Monitoring & Auto Alert Repair requests Consumables management Copying/printing volume management Fuji Xerox Direct Monitoring report, e-billing Consumables delivery status Remote inspection report Office supplies ordering 2016 Fuji Xerox Co., Ltd. All rights reserved. 25
14 Accelerating Shared in AP & China - Expands the scope of shared services, such as call centers and accounting functions, to other sales companies in Asia-Pacific and China -Improves service quality and operation efficiency as a whole region Customer Support Center (2009~) Printer Support Center (2010~) Financial Service Operations Fuji Xerox Malaysia Sdn. Bhd. established to provide shared services (2012) (2011~) Technical Support Center (2014~) Integrating g Call Centers Call Centers in several countries integrated into two sites, and Technical Support Centers into three sites Provide maintenance support without increasing customer service engineers, with more than 25% increase in MIF in the last five years in AP region Integrating g Accounting Functions Payment, billing and other accounting functions integrated into shared service center Account processing increased at an annual rate of 25% and its service coverage expanded 2016 Fuji Xerox Co., Ltd. All rights reserved. 26 Integrated Management System of Fuji Xerox Certified for its integrated management system in all three, Quality, Environment and Information Security at a time, which is the first in Japan to be certified in such scale of 40 affiliate companies with 30, employees. Information Security Quality Management = CSR Safety HQ Affiliate C Office A Affiliate D Office B Environment More time for communication with customers by efficient workflow with integrated authentication system 2016 Fuji Xerox Co., Ltd. All rights reserved. 27
15 Wrap-up Further Revenue Growth in Global Market Enhance business growth in AP & China market Provide Added Values with and Solutions Achieve new added values with Global and Production Enable consistent growth in annuity business to ensure revenue base Strengthen Management Base with ICT and Improved Business Quality Improve cost management by enhancing productivity Achieve Sustainable Growth and High Profitability as a True Excellent Company 2016 Fuji Xerox Co., Ltd. All rights reserved. 28 Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries and are used under license.
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