To catch that wave, join the best online distance-learning master s degree program in this cutting-edge discipline.

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1 Knowledge Management is the Wave of the Future To catch that wave, join the best online distance-learning master s degree program in this cutting-edge discipline.


3 The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it. Andrew Carnegie Earn Your Online Master s Degree in KM with the Best Distance-Learning Program Anywhere. The Tseng College created this online distance-learning KM program especially for working professionals who have a desire to enter the field of KM without the geographic or logistical constraints of attending an on-campus program. Distance learning allows you to access your coursework anytime, anywhere. In addition, the global reach made possible by distance learning provides students from a variety of organizational environments with the opportunity to earn an advanced degree in KM and to be taught by first-rate faculty from across the country. Our program combines the latest technology, the finest curriculum, premier faculty, and practical experience into a stimulating and comprehensive course of study. Because coursework is completed entirely online, you can invest in your future while meeting your personal and professional obligations. What is Knowledge Management? KM is a multidisciplinary and global field that examines the ways in which organizations identify, create, store, share and deploy knowledge. The application of KM methodology can be described as the strategic process through which an organization maximizes value from its intellectual and knowledge-based assets. KM involves creating effective methods for building relationships and trust among employees so that crucial knowledge can be recognized, captured, organized, evaluated, shared and applied to an organization s goals. Although KM involves the sophisticated use of evolving technology, the focus is on supporting effective decision making, understanding the many human factors influencing knowledge utilization, and facilitating creative solutions to organizational challenges. A Program Like No Other The strategic goals of KM s first distance-learning master s program provide a truly unique experience: World-class faculty and a global reach that includes students from various cultures and disciplines will broaden your perspective and expand your professional network. State-of-the-art engagement with remote and far-flung groups will mirror the diversity and complexity of 21st century organizational realities. The program s process-oriented, problem-solving focus, grounded in quality information and innovative approaches, will equip you to develop applications and solutions to real-world problems. 1

4 Distance-Learning Programs With a Difference Through The Tseng College of Extended Learning, CSUN has become a nationally recognized leader in distance education. We have achieved this prominence by providing comprehensive distance-learning programs tailored to the needs of midcareer professionals. Instead of simply designing courses for online delivery, we create total systems that support every aspect of the distance-learning experience, including streamlined admissions, individualized advisement, financial aid assistance, 24/7 access to library resources, simplified textbook acquisition and ease of communication with program administrators, faculty and colleagues. Ease of Use The Tseng College knows that program participants want the educational power of advanced learning technologies without having to fuss with complex software or worry about technology glitches. With this in mind, The Tseng College creates online programs that are remarkable for their ease of use as well as their sophistication and educational effectiveness. We are able to achieve this goal because of our instructional design team s expertise in human factors the discipline in psychology that focuses on the interaction between people and technology. The resulting ease of online access, navigation and response allows program participants to concentrate fully on their course material, not on the operational aspects of the software. In short, because our technical skills are exceptional, those of your employees who enroll in our distance-learning programs do not have to be. If your employees can operate an ATM or send an , they possess all the technical competence they need to be successful in a Tseng College distance-learning program. A Commitment to Learning Outcomes Learning styles vary, and for midcareer professionals so does experience. Instructors who teach midcareer adults in traditional classrooms generally have difficulty accommodating the differences in their students learning styles and the great variance in what is old news to some and fresh material to others. The online programs offered through The Tseng College provide learning resources and study options that allow each learner to take best advantage of the rich array of material that each course provides. The on-time successful graduation rates of our students, their performance on national professional exams, and their high professional placement rates after graduation provide clear testimony to the effectiveness of this focus on learning and the instructional design skills behind The Tseng College s online programs. 2

5 Superior Faculty and Instructional Strategies Online degree programs developed by The Tseng College are taught by the same faculty who teach those degree programs on the CSUN campus. Our approach to the development and teaching of online programs engages faculty and/or accomplished practitioners in crafting each offering from concept to delivery, providing strong links between current scholarship and the best professional practices in each field. Online learning enables participants to pose questions to faculty as they arise, not just during class meeting times. Faculty can provide feedback more often, hold online office hours and drop in on informal group discussions, in addition to leading scheduled discussions and presentations. Distance-learning students frequently report closer and more meaningful interactions with faculty in online courses compared with those experienced in traditional classroom learning situations. Engaged Learning The Tseng College s online programs are highly interactive. Online workshops allow participants to apply learning immediately; Web-based discussion groups facilitate discussions with colleagues 24/7; and collaborative team projects give participants an exceptional opportunity to learn from the insights and professional experience of fellow participants (who might be in another state or nation). Participants in our online programs regularly express delight and satisfaction with the many kinds of interactions they experience and the way these exchanges foster learning at multiple levels. To hear what participants in our online programs have been saying about their experiences, visit A True University Educational Experience While The Tseng College s online degree programs have special design and delivery features, they remain first and foremost California State University, Northridge programs. As such, they meet all relevant departmental and university standards. They share the same faculty oversight and departmental ownership as their counterparts on the university s main campus and hold the same regional and special accreditations as well. Exceptional Support Services Because online students seldom visit the university campus, The Tseng College makes it as easy as possible for them to access university services (such as registration and financial aid) or simply get their questions about the program answered by contacting just one person. Each online program has a dedicated coordinator who works with participants from initial inquiry and application, through to degree completion, graduation and beyond. We provide this exceptional level of support to ensure the success of our online students. 3

6 Who Should Apply? The program is designed for midcareer professionals with five years or more of work experience who are passionate about shaping the future of organizations by improving the way they acquire, share and apply business intelligence. Your background could be in business, behavioral science, engineering, education, library science, computer science or other related fields. Since the program approaches KM from a multidisciplinary perspective, you should be eager to share what you know with colleagues and excited about learning from a world-class faculty drawn from academia and industry. You should be curious about theory but ready to apply what you learn to the real world of organizations varying in size, purpose, culture and geography. KM is not a passive discipline. It is designed for those professionals who want to get involved in their organizations and help shape their future! Student-Centered Program Understanding that midcareer professionals have special needs, our staff and faculty are committed to providing you with the highest level of online support services to address your concerns in the most timely and efficient manner. Dedicated to guidance and mentoring, our faculty is readily available to assist you in reaching your academic goals and planning your career. Additionally, the distance-learning program director is available if you need assistance accessing CSUN support services and resources. Distance learning s technical support staff is available to provide expert assistance regarding course access and technical issues. In other words, we ve eliminated all the negatives associated with earning a degree in the traditional manner and created an online program that lets you do your best work on your own time, in your home. Staying Competitive in the Knowledge Economy The old saying that knowledge is power has become literal truth in today s competitive economy. The effective use of a KM program, with its interdisciplinary approach to a host of organizational challenges, can greatly enhance employee performance across the board, foster innovation in such areas as product design, marketing and sales, and facilitate the exchange of an organization s most important commodity the knowledge base of the people who make the difference between success and failure. A Program Built for You Through the Tseng College of Extended Learning, CSUN has become a national leader in distance learning by the application of a simple philosophy: those enrolled in our programs deserve nothing less than a comprehensive system of education tailored to the needs of midcareer professionals. 4

7 Attention Employers: The Tseng College s distance-learning team has designed an online system that supports every aspect of your KM program. You ll experience: Streamlined admissions Individualized advisement Financial aid support Interactive courses that engage participants in active learning 24/7 library resources Simplified textbook acquisition If you would like to explore an on-site KM program for your staff, please contact Tyler Blake at Remarkable flexibility of time and location Ease of communication with program faculty and colleagues Learn as Part of a Group The CSUN program utilizes a cohort model in which a group of students moves through the program together in a predetermined sequence from the start of the program through fulfillment of the degree requirements and graduation. You ll communicate easily with faculty and the other students in your cohort online to have your questions answered, discuss coursework and exchange ideas on the best way to complete assignments or clarify important points. You ll also be able to network with KM experts and your colleagues while completing the program. The cohort approach is also valuable because each succeeding course builds on what was covered in earlier courses. Coursework is integrated and connected so students are able to see the larger view of the KM field rather than simply a set of separate courses. The resulting cumulative effect applies not only to content but also to conceptual and professional KM skills. For example, case studies and team projects become increasingly complex as the program progresses, with subsequent assignments building on the conceptual and professional skills practiced and critiqued in earlier classes. Student enrollment is guaranteed for all courses in the program. You will know the schedule for the entire course of study from the day you begin your first course. Students take two courses each semester, and the program activities are designed to be compatible with the busy lives of working professionals. The retention and graduation rates for this cohort model are actually better than many part-time programs among working adults. The Virtual Classroom The KM online distance-learning program combines multiple, sophisticated distance-learning technologies with traditional instruction such as online readings, lectures, discussions and assignments. As a student in our program, you become part of an online community that interacts through threaded discussion boards, audio-video 5

8 An organization with 1,000 knowledge workers loses a minimum of $6 million per year in time spent just searching for information. Kimiz Dalkir, IDC study cited in Knowledge Management in Theory and Practice and text forums and a variety of KM tools that promote high-quality exchanges between you and your colleagues. Interactive workshops allow you to assess your progress. The program provides a wealth of information and resources on its comprehensive cohort Web sites. Your KM Degree in Action As organizations realize the value of KM, this area of expertise is emerging as a viable and productive conduit for professional development and career growth. An increasing number of organizations now employ knowledge management professionals and even Chief Knowledge Officers (CKOs). The list of knowledge-intensive organizations that require KM is growing every year. Their ranks include firms in the fields of accounting, aerospace, biotechnology, management consulting, medical systems, motion picture production and software development as well as numerous local, state and federal government agencies. Examples of Organizational KM Applications Legal professionals use KM principles to create intellectual property repositories and conduct knowledge audits in order to leverage intellectual assets and ensure knowledge-based organizational accountability. Marketing professionals use KM to assist with understanding consumer preferences and extending customer relationships, often through the use of decision-support and data-mining systems. Technology professionals apply KM best practices to systems that maximize knowledge use and sharing. KM at Work Here are a few organizations that have implemented successful and wide-ranging KM programs: Amgen supports the use of KM in improving the quality of pharmaceuticals and the efficiency of the concomitant regulatory processes. The Boeing Company uses KM to assist in the adoption of lean manufacturing principles. Countrywide uses KM as part of continuous improvement in the area of customer service support. Jet Propulsion Lab uses KM for a variety of activities, including dissemination of key knowledge across employees and organizational units. U.S. Army has implemented strategy to transform itself into a network-centric, knowledge-based force. Xerox was named one of the top 12 knowledge management companies in North America. For more information about these and other private- and public-sector KM programs, visit our Web site ( 6

9 Distinguished Faculty The Knowledge Management Distance Learning faculty and the program s advisory board are drawn from recognized industry practitioners who have worked on KM issues at organizations such as Pratt & Whitney Rocketdyne, the U.S. Army, Northrop Grumman Corp., Disney, Xerox, and Unocal, and CSUN faculty in a variety of disciplines. These KM experts also collaborated in designing the program s curriculum. The result is a course of study that combines the best professional practice with academic excellence and discipline. Current faculty members include: Paul G. Andersen, M.S. Paul Andersen is director, enterprise knowledge management strategy, in the Enterprise Information Technology group of the Walt Disney Company. He works with all segments of the organization to provide strategic direction, promote awareness and to further KM efforts within the company. His areas of focus include enterprise search, enterprise portal, collaboration technologies and information management. Paul has been a senior vice president of MarketWire, a press release distribution company; vice president of product management for, a directory of business information; and senior technical producer for Disney Online. He holds a master s degree in library and information science and a bachelor s in history, both from the University of California at Los Angeles. Cynthia Cheng Correia, M.S. Cynthia Cheng Correia is principal of Knowledge inform, Inc, where she helps professionals and organizations achieve enhanced competitive and market intelligence outcomes through the better understanding and implementation of intelligence research, analysis and knowledge and information management. She has written for many publications, including Information Today, Information Outlook,, the National Law Journal, Library Journal, Location Intelligence, and Medical Science Liaison Quarterly. Cynthia is a frequent speaker on competitive intelligence and information/knowledge-related topics and has addressed many organizations including the Society of Competitive Intelligence, Information Today, the Special Libraries Association, and the New England Online Users Group (NENON). She holds a master s degree in library and information science from Simmons College and a certificate in competitive intelligence from the Fuld-Gilad-Herring Academy of Competitive Intelligence. G. Allan Crawford, Ph.D. Allan Crawford is founder and president of AC Consulting. He has worked in the areas of knowledge management, research, strategic planning and education for more than 25 years and has had wide experience in the fields of aerospace, energy, and pharmaceuticals as well as city government. His background has provided a unique perspective on what it takes to make individuals, teams and organizations effective and has also provided the understanding that one of the few ways to maintain a sustainable competitive 7

10 advantage is to have the ability to apply what you and your organization know ahead of your competition. Allan has a B.S. in geology from Winona State University and earned his doctorate in the same field from the University of Wisconsin. He also completed the Executive Program at UCLA s Anderson School of Management and has been an invited lecturer at California State University, Long Beach; California State University, Fullerton; and the University of Southern California. Abe Feinberg, Ph.D. Abe Feinberg, professor of systems and operations management at California State University, Northridge, has wide experience in such KM-related fields as decision analysis and decision-support systems. At CSUN, he has developed and taught courses and seminars in operations management, decision-support systems, strategic management and statistics and has written for publications such as Management Science, the Journal of Audio Engineering, Policy Studies, Omega, Concurrency, and Transactions on Engineering Management of the IEEE. Abe earned a bachelor s degree in electrical engineering and a master s in industrial management from MIT. He received his doctorate in business administration, with a concentration in operations research and a subspecialty in decision analysis, from UCLA. Kent A. Greenes, M.S. Kent A. Greenes, founder and president of Greenes Consulting, has worked internationally in a variety of executive, operations, technology and business renewal roles in the energy and engineering industries. Recognized as a KM pioneer, he was named by Fortune Magazine in 1999 as the world s leading money-maker in the field as a result of his work for British Petroleum and was recognized as one of the top 20 knowledge leaders in the world by the Teleos 2000 Most Admired Knowledge Leaders survey. Greenes is executive in residence at George Washington University, where he is developing a program on researching the future of enterprise. He is on the editorial board of the Journal of Knowledge Management and a founding member of several KM consortia and communities. He holds a bachelor s in geology from Kent State University and a master s in geophysics from the University of Arizona. Greenes has also completed the executive program of Northwestern University s J.L. Kellogg Graduate School of Management. Karen K. Johnson, Ph.D. Karen K. Johnson, a 30-year employee of Xerox Corporation, is the company s global eservice learning strategy and development manager, responsible for the global implementation of custom elearning content development with call center employees and external customers. She has worked in various Xerox departments including elearning, marketing, sales, sales training and marketing communications, and has been Xerox program manager for numerous customer symposiums and events. Karen now develops online curriculum to teach Xerox call center employees to access and contribute to various KM databases to improve customer service. She earned her doctorate in instructional technology from the University of Southern California and her project manager certification from Project Management International. Karen frequently speaks on problem solving, KM, and elearning at international conferences. 8

11 Paul Krivonos, Ph.D. Paul D. Krivonos is emeritus professor of communication studies and program development director in The Tseng College of Extended Learning at California State University, Northridge. He has taught CSUN courses in group and organizational communication and numerous other KM-related fields. He has also been a visiting professor of management at Massey University, Palmerston North, New Zealand and the University of Auckland, and co-authored Communication for Supervisors and Managers (a textbook published in the United States), and the Communication in American Business Series and the Dictionary of Managerial and Intercultural Communication (published in Japan). Paul holds a Ph.D. in communication from Purdue University and an M.A. in political science and a B.A. in international relations, both from the University of California, Davis. He chaired the CSUN Communication Studies Department for eight years and served for three years as associate dean of the College of Arts, Media, and Communication. Mike Prevou, Ph.D. Mike Prevou is a former professor of education and learning at the Command and General Staff College, Fort Leavenworth, Kansas, and current director of the Army-wide Leader Network, responsible for designing, deploying and maintaining an Army network of professional forums, developing knowledge sharing solutions and coordinating the college s emerging KM program. He is one of the architects of vignette-based learning and one of the founding officers of the Army s Battle Command Knowledge System program, designed to improve the transfer of lessons learned and expertise to leaders and units deployed in the Middle East. Mike s recent professional emphasis has been on improving performance by integrating judgment exercises, decision games, simulations and collaborative learning technologies into classrooms and communities of practice to create experiential learning opportunities. He has been an Army Fellow at Harvard University s Learning Innovations Laboratory, is an adjunct professor at the Army Simulations and Modeling School, and serves on the advisory board for the Federal Government s KM conference, egov. Mike holds a Ph.D. in education from the University of Kansas, a master s degree in organizational behavior from Golden Gate University, and a bachelor s degree in education from the University of Tennessee. Kiho Sohn, M.S. Kiho D. Sohn is chief knowledge officer at Pratt & Whitney Rocketdyne, Inc. (PWR) where he is responsible for developing strategic planning and implementation of KM processes and innovation methodologies. PWR KM focuses on overall KM process and provides well-balanced enablers to cover multiple aspects of tacit and explicit knowledge. He was instrumental in developing an innovation workshop to facilitate and to promote innovation techniques. Prior to his current position, Kiho devoted more than 16 years to engineering disciplines such as thermal/stress/structural dynamics analyses and systems engineering. He has a master of science in mechanical engineering from UCLA and a bachelor s degree in mechanical engineering from the University of Illinois. Kiho has spoken at numerous international conferences, organizations and universities about the success of the PWR KM program, which is being benchmarked by many organizations, including NASA. 9

12 Tracey Wik, M.S. Tracey Wik is managing director of leadership and learning for ABN AMRO s Global Markets division in the Americas. She has held a variety of roles in the financial services industry over the past 15 years. Her work currently focuses on assessing the talent development needs of her clients and helping them create high-performing teams. Tracey designs and facilitates strategic-planning sessions for the North American Executive Management Committee and is responsible for teaching senior leaders strategies and practices used to promote knowledge sharing throughout the organization. As internal consultant, she draws on her past line-management experience as well as a wide array of developmental tools to help her clients engage and motivate their employees. Tracey is certified in multiple assessment instruments, including Myers-Briggs, Inventory of Leadership Styles, Organizational Climate Survey, DiSC, Appreciative Inquiry, Gallup Strengths Finder and the Emotional Competency Inventory, and is skilled in experiential learning techniques designed to produce breakthrough results. She holds a master of science in organizational development and workplace learning from Northwestern University, is a member of the Organizational Development Network of Chicago, and serves on the board of an educational company. Melanie Stallings Williams, J.D. Melanie Williams is a professor of business law at California State University, Northridge, where she has served as the graduate director of the College of Business and Economics and is currently acting chair of the Department of Business Law. She teaches at the graduate and undergraduate levels. Her courses include traditional business law core courses along with marketing law, entertainment law, ethics and the cross-disciplinary introduction to contemporary business for the university s MBA program. Melanie s areas of academic research include antitrust law, intellectual property, biotechnology, small business programs and pedagogy. She has published numerous articles on these topics in a wide variety of professional journals. Melanie has a bachelor of arts degree from the University of California at Santa Cruz and a J.D. from Boston University School of Law. She is a member of the State Bar of California and practices in the areas of civil litigation, administrative law, employment law and intellectual property. Mary S. Woodley, Ph.D. Mary S. Woodley is an active member of the Dublin Core Metadata Initiative and is a member of its advisory board. She is an elected member of the Cataloging and Classification Executive Committee of the American Library Association, and the Association of Library for Library Collections and Technical Services (ALCTS). She has published articles on digital projects and metadata and recently created a workshop for ALCTS and the Library of Congress on managing digital projects. Mary has a doctorate in classical archaeology and an MLIS in library science, both from UCLA. She has been a cataloger at the Getty Research Institute and currently at California State University, Northridge, cataloging all formats of information resources. More recently, she has focused on cataloging digital objects using a variety of metadata standards and controlled vocabularies. 10

13 University Application and Program Admission Applying to the University Your first step toward enrollment in the Master of Knowledge Management degree program is to be formally admitted to CSUN. This entails submitting the appropriate online forms and all of your official previous college and university transcripts together with payment of the appropriate fee. (See below.) For detailed information on how to apply, visit Admission to the KM Program To be admitted to the online Master of Knowledge Management degree program, students must: Have earned a Bachelor of Science or Bachelor of Arts from an accredited college or university. Have earned a grade point average of 3.0 or above in the last 60 semester units or 90 quarter units taken. Submit a one-page personal statement of career goals and a résumé of professional work experience. To achieve fully-classified graduate standing, students will need to fulfill the following requirement before completing 12 units: A Graduate Record Exam (GRE) score in the 50th percentile or above on the verbal section of the exam. (Note: The GRE requirement is waived for applicants who maintained a cumulative 3.0 GPA or above in their total undergraduate studies or who have previously earned a master s degree from an accredited college or university.) Admission will follow a satisfactory assessment of the applicant s file by the admissions review committee. Accreditation California State University, Northridge is accredited by the Commission for Senior Colleges and Universities for the Western Association of Schools (WASC), an institutional accrediting body recognized by the Council on Higher Education and Accreditation. Program faculty and industry experts are active participants in KM-related national professional organizations and at national KM conferences. Fees University application: $55 Tuition: See Web site for current tuition 11

14 The Tseng College of Extended Learning is one of the nine academic colleges of California State University, Northridge. The college enrolls more than 35,000 students per year in a rich array of degree, certificate and non-degree programs. Course Descriptions KM 610 The Information and Knowledge Professional in the Information World This course provides an introduction to Knowledge Management (KM) as practiced today. Real-world situations will be used wherever practical. The topics covered will include: KM uses and challenges, history of KM, KM components, KM collaboration techniques, KM benefits and success measurements, and the capture, preservation and use of explicit knowledge. Students will be organized into virtual teams to accomplish various tasks. Weekly chats will be held and regular electronic interaction with the instructor, the teams and the class will enable an enriching group experience. The culminating class effort will be the design of a successful KM system using the material covered in the course. KM 611 Policy, Law, and Economics of Knowledge Management How can you manage the collection, storage and effective use of information? The legal and economic environment governing the acquisition and use of data is essential knowledge for any manager. Learn how to identify the key issues affecting the acquisition and use of information. The course will outline the legal rules governing intellectual property and the use of information along with ethical and public policy aspects of managing knowledge. You ll develop your abilities to identify and analyze issues while improving your research and communication skills, and you ll have access to the premier databases of legal, economic and scholarly information. This course will give you the foundation you need to work with service providers, experts, clients and the public. KM 620 Information Organization in the Knowledge Management Environment Studies the constitution, structure and form of information and knowledge, including traditional principles of information and knowledge organization as well as special metadata standards for non-traditional materials, data mining, storage and retrieval, formats, strategies and software. All media types will be covered, including audio, video, electronic and print. KM 630 Information Needs and Learning for Knowledge Workers Designed from the point-of-view of the practitioner, this course will explore what is required to be viewed as a strategic partner in creating a collaborative environment where knowledge is shared and created. The course will offer knowledge managers the tools, concepts, principles and techniques needed to create a learning organization. We will discuss the potential roadblocks and unintended consequences of designing and implementing a knowledge management strategy within an organization, and what the organization can learn along the way. We will also explore the theoretical and practical sides of knowledge and how its creation, access and protection is critical to an organization s success and longevity. In addition, we will discuss adult learning theory and how to structure learning so that it has lasting impact. 12

15 KM 631 Management of Information and Knowledge Services This course, which is one of the last in the program, builds on what you have learned in your previous courses, helping you develop the knowledge and skills needed to become an effective leader and manager in a knowledge-based organization. Emphasis will be placed on aligning with corporate strategy, business planning, leading and motivating staff, developing and using metrics, delivering quality products through effective project management and managing in times of change. And of course, you will use and apply knowledge management tools and techniques to help you do your job more effectively. KM 632 The Knowledge Management Business Provides an understanding of what is involved in creating various types of knowledge management organizations, including a knowledge management team or department, a KM consulting business, or an information-delivery organization, such as a library or publishing company. The course analyzes the benefits an information business can provide and compares the value of having a KM program within an organization with the costs of failing to manage knowledge appropriately. The cultural challenges faced in the implementation of KM programs will also be discussed. Students will acquire the skills necessary to determine the knowledge management needs of an organization and to develop a KM business plan. This course also provides an understanding of the business enterprise and addresses the legal issues relating to business formation. KM 633 Communication in the Knowledge Environment This course explores the fundamentals of effective communication in knowledge environments, particularly in organizational settings. The curriculum examines collaboration, teambuilding, leadership, knowledge transfer, information overload, organizational culture and storytelling, and provides an overview of communication networks to enable students to gain skills in the transfer of knowledge. Students will gain expertise in how information and knowledge flow in the organizational context and an understanding of the dynamics involved in creating, changing and managing the sharing of knowledge. KM 641 Information Access and Online Searching Explores the principles of information retrieval and introduces key sources for information navigation and display concepts. Explains search strategies and skills for using both print and electronic sources, including algorithms for retrieval and mediated searching. KM 642 Knowledge Management This course continues the introduction to Knowledge Management (KM) following KM 610. The topics covered will include: KM uses and challenges, KM in systems-thinking perspective, role of KM in organization, development of KM programs, tacit knowledgetransfer techniques, and relationship between KM with innovation. Students will be organized into virtual teams to accomplish several tasks. The culminating class effort will be the improvement of KM systems developed in KM 610, using the material covered in the course. 13

16 KM 643 Competitive Intelligence This course presents both theoretical and practical coverage of the relationship between knowledge management and competitive intelligence (CI) and builds foundational skills for enhancing intelligence and competitiveness through KM. Topics and issues we will explore include KM functions and purposes throughout the intelligence business process, KM practices for key intelligence models, KM in strategic and tactical intelligence support, as well as tools, ethics, cultures, management and other key considerations. Course content also encompasses protecting an organization s knowledge assets from vulnerabilities and threats from competition. Students will develop vital understanding and skills in KM and CI through lectures, readings, case studies, practical exercises and class discussions. Within the focus of the course, students will have the opportunity to explore issues of individual professional interest and/or issues related to their current/recent work environments. KM 650 Knowledge Management Technologies Introduces the conceptual and practical elements for enabling knowledge management practices with technologies. This is not an IT course nor is it focused on information technology, but rather a course that helps knowledge management leaders understand what technology tools are available and how to select and apply specific technology tools to the practice of knowledge acquisition, organization, dissemination and collaboration. During KM 650 you will also become familiar with the capability and processes of digital storytelling as a means of tacit knowledge transfer and professional development. KM 690 Capstone Experience This course focuses on professional and career development for the new knowledge management professional. As part of the course, students will create a portfolio that includes a major project and report, a career plan, and a professional résumé. The project may be undertaken in cooperation with a KM-related organizational unit. About California State University, Northridge A Model of Higher Education With enrollment of more than 31,000, California State University, Northridge (CSUN) is one of the largest universities in California, granting baccalaureate and master s degrees at a rate of about 5,000 each academic year. Vast numbers of men and women, many the first in their families to attend college, leave CSUN equipped with far-reaching tools for lifelong transformation. A glance at the university s alumni roster just a snapshot of a large and remarkable group of leaders and innovators shows many CEOs, a Federal Reserve Board District president, dozens of best-selling authors, Emmy and Golden Globe winners, and even an astronaut. A look at the dynamic university environment where these alumni got their start reveals best-practice operating principles and 14

17 performance standards matching those of the many world-class corporate enterprises throughout California. Excellence is expected, modeled and rewarded. Therefore, excellence is the outcome. University faculty, who often lead innovation in their fields, spearhead nationally-ranked academic programs. The result is graduates who are both schooled in theory and ready to work. Small class sizes, at both the undergraduate and graduate levels, engender true mentoring between faculty and students. Students interact with and learn from nationally and internationally respected experts who also are great teachers. Commitment to diversity and accessibility is the norm at this university. CSUN values human potential and recognizes that talent knows no boundaries. Advanced educational technology systems establish CSUN as one of the most modern university campuses in the country. In a comprehensive assessment, an accreditation team from the Western Association of Schools and Colleges (WASC) commended CSUN for accomplishments in its advising program, assessment of educational effectiveness and student learning, exceptional performance in utilizing technology to enhance learning, success in graduating students, and continuous ability to meet and exceed the goals the university has set for itself, while maintaining its high ranking in national surveys. The commission noted, CSUN continues to provide exceptional quality education to the students of the San Fernando Valley and beyond. The university stands as a model to other public urban institutions of higher education who have the mission of establishing a learning-centered institution. About The Tseng College Our Mission The mission of The Tseng College is to expand and enhance access by midcareer professionals, their employers and the community to the distinguished scholarship and teaching of the California State University, Northridge faculty as well as to the expertise of practitioners who are nationally and internationally recognized as leaders in their fields. Through excellent and distinctive programs and services, The Tseng College makes a positive impact on the personal and professional lives of participating individuals, the economy of the state and the success of the organizations and communities who work with the College. The work of The Tseng College is guided by three core beliefs: Education has the power to transform lives. Education has a central role in creating and sustaining free, open and caring societies and the viable economies needed to provide a better life for all. The university has a responsibility to create and make accessible exceptional-quality educational programs that enable adults of any age to expand their potential to enhance their own lives and careers, their organizations and communities, and ultimately the world we share. 15

18 What Distinguishes The Tseng College Carefully and Innovatively Designed Programs: Whether it is a one-day seminar, an intensive series or a course of study leading to a certificate or degree, our programs are designed to ensure that you achieve your learning goals. Teams of accomplished scholars and teachers, respected practitioners and dedicated specialists in instructional design and adult learning develop our programs, which are regularly reviewed and strengthened to meet changing needs. Instructional Excellence: The Tseng College works with CSUN s academic departments to identify accomplished instructors for each program. Our programs are taught by regular university faculty who have experience working with midcareer professionals, equally distinguished faculty from sister institutions, and practitioners who are well respected in their fields. A Focus on Learning and Educational Outcomes: The consistent achievement of successful learning outcomes is the principal goal that guides our program design as well as the development of assignments and a grading system that enables us to measure the level of mastery for each participant. Our approach ensures that you achieve the stated educational goals and are prepared to put your new knowledge and skills to work in a professional context. Access and Convenience: If you are a midcareer professional constrained by time and distance, our programs allow you to take advantage of weekend and evening class meetings, multiple-site programs and online learning opportunities. Extraordinary Versatility: The Tseng College enjoys success because of the exceptional professionalism of our staff and the strong network of regional, national and international relationships that we have established with other educational institutions. How to Contact Us Individuals: To learn more about this cutting-edge program, contact Tyler Blake at or (818) Employers: Dr. Blake will also answer your questions about an on-site KM program for your staff. 16

19 Statement of Nondiscrimination and Disability Services Information CSUN does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or veteran status, as monitored by the Department of Labor (Office of Federal Contract Compliance) and the Department of Education, or in violation of section 504 of the Rehabilitation Act of 1973 and the regulations adopted thereunder. Students Needing Classroom Accommodations or Auxiliary Aids Students requiring classroom accommodations should contact either the Center on Disabilities or the National Center on Deafness (for those who are deaf or hard of hearing) for assistance as soon as you have made your decision to enroll. Center on Disabilities (818) or (818) (V/TTY message) Deaf or Hard of Hearing Students please contact the National Center on Deafness at (818) (tty/v) or (818) (fax).

20 California State University, Northridge The Tseng College of Extended Learning Nordhoff Street Mail Code: 8401 Northridge, CA

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