The Digitization of Education:Selected Instructional Uses of Technology & What Higher Ed CIOs Need to Know About Them

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1 The Digitization of Education:Selected Instructional Uses of Technology & What Higher Ed CIOs Need to Know About Them Judith Tabron, Director, Faculty and Student Computing Services, Hofstra University Peggy McCready, Director, Academic Technology Services, New York University Kelly Walsh, Chief Information Officer, The College of Westchester

2 The 2014 EDUCAUSE Horizon Report: Emerging technologies that will have a significant impact on higher education in 2014 & 2015, and what you need to know about them.

3 The emerging technologies that are forecasted to see widespread adoption in higher education this year and next: The Flipped Classroom Learning Analytics

4 The Flipped Classroom

5 The Flipped Classroom Some real use cases (for context): Flipped Classroom Successes in Higher Education Missouri State University University of North Carolina Eshelman School of Pharmacy

6 The Flipped Classroom Tools commonly used: Content Creation: Screencasting is #1 Ensuring Content Consumption: Discussion Posts, Notes Outlines, etc. Delivery: LMS, other means Challenge: Students with limited access

7 Considerations for Supporting Flipped Instruction in Your Institutions Screencasting Lecture Capture Alternative Digital Content tools (ed.ted.com, Blendspace, Movenote, etc.) Ensuring Student Access

8 Supporting The Flipped Classroom in Your Institutions Panelist s Observations Group Discussion

9 Learning Analytics

10 Learning Analytics Real Use Cases: Missouri State University Purdue's Signals program (see UBC) MgGraw-Hill Real Time Analytics

11 Learning Analytics Commonly Used Tools Early adopters like Purdue custom developed tools like Signals Off the shelf tools are evolving at an explosive rate Embedding of tools into LMS and etexts seeing a lot of growth

12 Considerations for supporting Learning Analytics in Your Institutions Quickly Evolving Standardization How will it really be used? Other etext Add-ons

13 Supporting Learning Analytics in Your Institutions Panelist s Observations Group Discussion

14 New Assumptions About Learning: Technology Enhanced Education Image: Singapore Management University:

15 Recent trends toward on-line learning and open education suggest that the role of technology will only become more prominent in higher education. As a result, faculty members will increasingly be expected to infuse more technology in face-toface courses, while teaching in multiple course delivery modalities, including blended, fully on-line and massive open on-line courses (MOOCs). McCready, P. (2013). Technology Enhanced Teaching and Learning: A Study That Examines How Three Diverse Universities Are Influencing Change.

16 What are the factors driving change? Why should we care about technology enhanced education?

17 Institutional Strategy for Technology Enhanced Education: Isn t a one-size-fits-all solution A shared understanding of why change is necessary

18 Strategies for Influencing Technology Enhanced Teaching and Learning Practices: 1. High degree of access to technology and support resources 2. High degree of instructional design resources and faculty development 3. High regard for technology enhanced teaching and learning by senior leadership, especially provosts, vice provosts, deans and department chairs 4. The recruitment of faculty and senior administrators with a track record for teaching innovation McCready, P. (2013). Technology Enhanced Teaching and Learning: A Study That Examines How Three Diverse Universities Are Influencing Change.

19 Strategies for Influencing Technology Enhanced Teaching and Learning Practices: 5. Incentives that reward faculty for the innovative use of technology to support teaching and learning goals 6. Alternative and convenient ways for faculty to share information about teaching with technology 7. Allocation of sufficient resources, including a reduced faculty workload to support course innovation and curricular development through the application of technology 8. High degree of support for experimental teaching initiatives, highlighting lessons learned, while examining future applications McCready, P. (2013). Technology Enhanced Teaching and Learning: A Study That Examines How Three Diverse Universities Are Influencing Change.

20 Institutional NYU Teaching Technology Committee Faculty Committee on the Future of Technology Enhanced Education (FTEE) Enhanced Service Model for Instructional Technology Support (ESMITS)

21 Faculty Committee on the Future of Technology Enhanced NYU The charge for this group is to set forth principles and parameters that can guide the University in using technology to support its academic mission and further its commitment to innovation in teaching and learning, pedagogical practices, and research.

22 How can we best support the faculty who choose to use instructional technology to enhance the quality and effectiveness of their teaching? How can instructional technology be used to create a more dynamic and effective environment for teaching and learning? How can instructional technology enrich learning communities within and across NYU s global network (e.g., by developing platforms and pathways for collaboration and experimentation)? Whether and how might the University use technology-assisted courses to engage new constituencies?

23 Does your institution have the right resources necessary to support technology enhanced education?

24 Instructional Technology NYU elearning Services Learning Management System (NYU Classes) Lecture/Course Capture Clickers eportfolio Instructional Media & Technology Google Apps for Education Video Services (NYU Stream) Web Publishing, Wikis Blended Learning Studio eportfolio Faculty consultations, training, and workshops Key Partners IT Service Desk, Campus Media Services, Digital Studio, Data Services, NYU TV, Global Learning and Innovation, Office of Academic Assessment, and The Center for the Advancement of Teaching

25

26 Panelist s Observations Group Discussion

27 Creative Apps Integrations for Instructional uses

28 Creative Apps Integrations for Instructional Hofstra Introduction: Full lifecycle of a student s experience of an academic application Access Run Apply Troubleshoot Complete/Connect (ITIL from an academic point of view)

29 Hofstra s unique Learning Support team and lab

30 Creative Apps Integrations for Instructional uses Real Use Cases: Access Avid: Only in select labs Requires student bring external drive No negotiated homeuse option SPSS: In all labs Modules like Amos not included automatically 6-month rental through online store (linked to our portal) Twitter: Consumer product - set up your own account Can be connected to your phone Free - but consider privacy questions (encourage pseudonyms?)

31 Creative Apps Integrations for Instructional uses Real Use Cases: Run Our most traditional approach, but include consumer products in testing labs and software Avid: SPSS: Twitter: (I ll talk more about how we ve streamlined this in a moment)

32 Creative Apps Integrations for Instructional uses Real Use Cases: Apply Full-time staff and a student employee from Learning Support visit the classroom, demonstrate software, distribute instructions, and introduce themselves and how to contact them for support. Time: minutes Student employee is available for , phone, or walkin questions, and knows the assignment so as to respect the requirements of the instructor. Avid: SPSS: Twitter:

33 Creative Apps Integrations for Instructional uses Real Use Cases: Troubleshoot Also very traditional work, but armed with knowledge of the assignment, again we can respect the intentions of the instructor. Avid: The assignment is to add original soundtrack - so answer technical questions but don t provide sound or add it for them. SPSS: Assignment is to analyze based on what variable to isolate - so don t suggest. Twitter: Assignment is to collect tweets on a particular topic by favoriting them, so we won t forget to teach them that or offer a different way of collecting.

34 Creative Apps Integrations for Instructional uses Real Use Cases: Complete/connect Though it might seem self-evident, many technologyenhanced assignments need help to make it to their final destination. Avid: Will be different if the outcome is intended to be assessed as an Avid project, as a compressed movie, on our streaming media service, for education certification, or as an assignment in Blackboard. SPSS: Students may need to document or turn in data sets as well as results - perhaps in PRINT Twitter: Helping students capture tweets is a nontrivial exercise - in what format will the teacher be assessing them? (Hashtag gathering a la Gardner Campbell)

35 Creative Apps Integrations for Instructional uses Necessary Ingredient: Extreme collaboration Academic operations (software & hardware) Instructional design Learning support Emergency classroom support Student help desk Systems Desktop deployments AND THE FACULTY

36 Creative apps Integrations for Instructional uses Support Consideration: Troubleshoot Streamlining emergency classroom support A classroom call is not like a VIP call Combining classroom phones into a call group that jumps support lines to... Combined ACD comprised of both Help Desk and FCS Procedures for collaboratively escalating calls if visit is required (provided by Faculty Computing) or / and if hardware problem needs repair (Media Services or Desktop Deployment)

37 Creative apps Integrations for Instructional uses Support Consideration: Troubleshoot Streamlining emergency classroom support Creative use of tools to create backchannel communications options (HipChat) Extreme collaboration in use of ticketing system (one shared system throughout IT) Small custom integrations to improve communications (classroom ticket, for instance, spawns a HipChat message) Automates informing faculty of technical status of room

38 Creative Apps Integrations for Instructional uses Support consideration: Run For consistency and sanity and to reduce redundancy, we have written a classroom testing product that leverages all our communication tools to streamline and speed classroom testing for 150+ technology enhanced classrooms

39 Creative Apps Integrations for Instructional uses Support consideration: Run The classroom testing software: Automates consistent testing including of media playing software (and sound levels) Tests for location of pertinent files (and what should NOT be there, including testing for Adobe executables) Walks the tester through all processes Sends to the testing office (Faculty Computing Services) of any pertinent results that require action Opens a ticket in the ticketing system if any repairs are needed, using agreed-upon language for reporting

40 Creative apps Integrations for Instructional uses

41 Creative apps Integrations for Instructional uses Panelist s Observations Group Discussion

42 Creative apps Integrations for Instructional uses

43 Hofstra s Faculty and Student Computing hofstra.edu/fcs -> Faculty o Documentation: hofstrateach.org hofstra.edu/scs -> Students o Documentation: hofstralearn.org

44 Creative apps Integrations for Instructional uses Panelist s Observations Group Discussion

45 Mobile Learning Planning for Supporting the Exploding Demand for Access to Digital Learning Resources

46 Mobile Learning Higher Education is gradually and inevitably going mobile. Every institution has a decision to make: lead, follow, or fall by the wayside.

47 Mobile Learning Real Use Cases: Seton Hill University: Former CIO Phil Komarny: Think Mobile First, or Mobile Only At The College of Westchester, we recently completed an upgrade to our wireless infrastructure Considerations for BYOD are quickly becoming a part of the Mobile landscape (multiple related resources:

48 Mobile Learning Commonly Used Tools: Just about any device Any application that has been mobile-enabled SO MANY of the applications that your students love!

49 Mobile Learning Support Consideration: Capacity, Capacity, Capacity! Mobile ready apps (your LMS, your Portal, etc.) An Institutional App Supporting BYOD

50 Mobile Learning Panelist s Observations Group Discussion

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