UNM Extended University

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1 Annual Report, Submitted by Jerónimo Domínguez, Vice Provost

2 Table of Contents Introduction. 1 Significant Developments. 2 Enrollment and Student Credit Hour Growth.. 2 Extended University Financial Model 3 Extended University Financial Model Re-Design Task Force. 3 Plans and Recommendations.. 4 Award(s)/Recognition 5 Extended University Staff Additions and Separations 5 Extended University Departments Curriculum, Correspondence, and The Testing Center. 6 Curriculum 6 Correspondence.. 6 Testing Center 7 New Media & Extended Learning 8 Media Technology Services. 13 Evening and Weekend Degree Program, Summer School, Intersession, and Extension Credit. 16 Evening and Weekend Degree Programs.. 16 Summer School.. 16 Intersession/Latte Starting Classes.. 17 Extension Credit. 17 Extended University Bachelor and Graduate Centers San Juan (Farmington) 18 Gallup. 18 Taos.. 19 Los Alamos.. 20 Santa Fe. 21 Valencia. 22 Kirtland Air Force Base Center.. 22 Clovis, Hobbs & Tucumcari Programs.. 23 Marketing. 24 Organizational Chart 25 Page

3 UNM EXTENDED UNIVERSITY DISTANCE EDUCATION PROGRAMS & SERVICES Annual Report Jerónimo C. Domínguez, Vice Provost INTRODUCTION UNM Extended University was established in the fall of 1999 to coordinate the University s distance education mission. It does this via a number of delivery mechanisms, including online instruction, interactive television (ITV), correspondence, and live or face-to-face instruction at sites co-located at two-year host institutions within the state. UNM Extended University is led by Vice Provost Jerónimo Domínguez, Ph.D. The unit reports to the Provost and EVP for Academic Affairs. Extended University s vision is, The University of New Mexico creates statewide access to the highest quality education, made convenient and affordable through innovative pedagogies and technologies. Its mission is: To collaborate statewide to design, develop, and deliver degrees, certificates, and endorsements for New Mexico s diverse community of learners, thereby ensuring that UNM provides seamless degree completion programs that incorporate appropriate emerging distance education technologies to enhance learning and instruction. The following are the goals developed by the EU 2010 Distance Education Committee; they continued to guide Extended University during : 1. Contribute to the institution s goals of: Improving retention rates Improving graduation rates Improving time-to-degree completion Improving transfer rates from Branches and community colleges Increasing enrollments Metric: University benchmarks and target goals established by UNM 2. Develop and implement appropriate articulation, transfer, and gateway agreements with UNM s Branches and with independent community colleges for the purpose of fostering and creating degree completion bachelors programs (2+2). Metric: Signed formal agreements; increase of 10% in number of transfer students from branch and community colleges by For graduate programs, emulate the 2+2 model to create distance education opportunities for the completion of selected masters degree programs that are responsive to the needs of New Mexico s diverse communities and its workforce Metric: Access is created to five (5) complete graduate degree programs by 2012 from the following colleges or schools: Anderson Schools of Management, Architecture & Planning, Arts & Sciences, Education, Engineering, Fine Arts, Nursing, and/or Public Administration 4. Increase the number of distance education faculty by including Branch faculty, hiring distance education lecturer positions, and involving tenure track and tenured faculty and part-time/adjunct

4 faculty in the delivery of distance education programs; and ensure that all faculty are effectively supported in their distance education efforts Metric: Baseline number of current faculty teaching distance education classes is increased by 10% in AY with the goal of increasing this number by 30% by AY Ensure the appropriate application of flexible distance education pedagogies and technologies in the design of wholly online, hybrid, and web-enhanced courses and programs, for the purpose of providing meaningful and effective learning experiences Metric: Faculty survey data 6. Create a suite of distance education courses offered by Branches and Main campus that includes the following: Over-subscribed courses High Drop Out Gateway courses Most popular courses Metric: Establish baseline for the courses listed above during AY and increase availability of above-listed by 50% by AY Create an educated workforce that contributes to economic success in individual communities throughout the state Metric: Track graduates of distance education through the use of exit and follow up surveys over a proscribed period of time for each group of graduates 8. Develop an effective relationship with IDEAL NM for creating opportunities for high school students to receive college level courses as part of dual degree, advanced placement courses Metric: Establish EU presence and relationship with IDEAL NM 9. Identify needed degree programs throughout the state by working with the New Mexico Department of Workforce Solutions, and by using the EMSI database and local sources Metric: Matrix is created for every county where UNM EU has a meaningful presence 10. Increase distance education SCH production: AY , to 33,500 SCH AY , to 41,000 SCH AY , to 50,000 SCH Metric: Enrollment Reports SIGNIFICANT DEVELOPMENTS Enrollment and Student Credit Hour (SCH) Growth The Enrollment and SCH table for and , below, demonstrates that overall distance education enrollment and student credit hour production goals were greatly exceeded % Change Enrollments 14,335 21, % SCH 42,409 63, % 2

5 Enrollment and student credit hour growth demonstrate Extended University s contribution to providing access to University courses and programs. As this report is written efforts are being made to determine best methods for gathering data on the impact of distance education delivery methods on student retention, student time-to-graduation, and on overall graduation rates. Extended University Financial Model Extended University has been primarily a self-sustaining operation. Its approximately $21.8 million budget in FY11-12 was funded by a combination of allocations from the Provost s Office and the UNM budget office (approximately 22%) and tuition and fees collected for courses it facilitated (approximately 78%). A very small percentage of the total budget, less than 1/3 of a percent, is generated from small contracts. It is important to note that the allocation EU received from the Provost s office supported oncampus programs for student access (the Evening and Weekend Degree Program, Intersession, Summer) as well as core University functions not directly related to EU s distance education mission. Evening and Weekend Degree, Intersession, and Summer programs were assigned to Extended University under the reorganization of the Provost s Office in July During FY12 a financial model was implemented that included incentives and revenue sharing with academic units. Additionally, Extended University s funding model included, since inception, efforts to maintain reserves in order to strategically expand operations. In March 2012, a task force was convened to re-design the distance education financial model. A new financial model was put in place for FY13, essentially modifying the Extended University financial model from a self-supporting to an allocation model. The following describes the work of this Task Force. Extended University Financial Model Re-Design Task Force During spring 2012, at the request of the Provost and the Budget Office a task force was constituted to review and analyze all critical data pertaining to the financial impact of the tremendous growth of online education on the current budget, the FY13 budget, and on future budgets. The EU Financial Model Re-Design Task Force was requested to provide the Executive Leadership with a plan and recommendation(s) that will allow the University, through EU, to continue to create online options for UNM students while adjusting the current EU financial model. The reason for this review was the unintended consequence of an enrollment shift from face-to-face options on main campus to online options on main campus and a corresponding shift in tuition revenues, creating a negative effect on overall budget: Distance Education growth needs to continue, but not at the expense of the pooled revenues which represent base I&G funding for most academic and administrative units. The Task Force was asked, as well, to review the student fee portion of tuition and fees that were being captured under the EU financial model. It was stressed that the intent of this review is not to slow down the growth of distance education, but rather to make necessary adjustments to EU s current financial model in order to avoid the unintended consequence of shortfalls to pooled revenues in the Budget Office. The Task Force presented a preliminary report to the Provost in April The report pointed to the need to create a more sustainable incentive model over the next couple of years and to create a formula for academic units to grow online, but not at the expense of reducing needed pooled tuition revenue and student fees. It recommended that the Provost s Office look at each college, college by college, to incentivize true growth while maintaining quality. 3

6 The Task Force made the following assumptions: 1) Growth, especially online, will continue and needs to continue; 2) The Budget Office will be held harmless regarding pooled tuition revenues and student fees; 3) Academic units will receive what they generated (base plus incentives in FY 12) for FY13; and, 4) EU operations will be funded at the level necessary to ensure support and growth of the distance education mission. The following were the recommendations of the Task Force: 1) All distance education revenue will be collected by the Bursar s Office as currently occurs but will now be directed into a separate index within the Budget Office; this includes all summer revenue. 2) The Budget Office will keep the amount of $110.9 million to maintain the balanced tuition and student fee budget necessary for FY13. The Budget Office will separately account for these traditional pooled revenues and the FY12 revenue base from EU facilitated courses. 3) A transfer of tuition and fee dollars of $15.5 million will be made to the Provost s Office for the following: Transfer of FY12 base-plus-incentive to academic units (total of $11.2 million; and, Transfer to EU operations budget ($4.3 million funded from tuition revenues). 4) Growth revenues will be those above the obligations to: 1) balance the tuition and fee budget; 2) fund the academic units at the FY12 base; and, 3) fund EU operations; these will be directed and finalized by the Provost, in conjunction with incoming President Frank. 5) Convene a second task force comprised of academic deans to provide recommendations and guidelines on the distribution of growth dollars, if any. The Task Force continued to meet through FY12 and continues to meet as this report is written to monitor the impact of the decision to adjust the EU financial model. PLANS AND RECOMMENDATIONS In the following sections, accomplishments and plans for each of the various departments that contribute to the Extended University distance education and student access mission at the University of New Mexico are noted. Overall, during FY , Extended University resources will continue to be directed towards building the best possible blend of degree completion options for students who have limited access to courses on main campus in Albuquerque. Emphasis will continue to be placed on increasing online courses and programs and on expanding these to create access for students statewide, as well as extending areas of specific interest and excellence from UNM regionally, nationally, and internationally. As online options are increased, adjustments to the interactive television (ITV) delivery of courses will be made and technologies will be blended to enhance the teaching and learning experience. Though faceto-face options at Extended University bachelor and graduate centers will continue to decrease as technology is increasingly used to deliver courses, staff at these centers will maintain recruitment, advisement, and support efforts for students, and will uphold a UNM presence in their communities. Co-located with UNM Branches or independent community colleges, these centers will continue to work with their host sites to increasingly provide well-articulated transfer and 2+2 options for degree completion for students in their home communities. 4

7 As this report is written, discussions are underway to merge UNM Extended University with UNM Continuing Education. While this merger presents challenges, it also presents opportunities, notably in areas that will contribute to the development of New Mexico s workforce. AWARD(S)/RECOGNITION In March 2012, Vice Provost Jerónimo Domínguez received the Distance Learning in Higher Education 2012 Award from the American Association of Hispanics in Higher Education (AAHHE). EXTENDED UNIVERSITY STAFF ADDITIONS AND SEPARATIONS New Hires Name Position Date Position Pugsley, Mark Instructional Media Specialist NMEL 09/01/2011 New Mozyrsky, Nataliya Instructional Assistant (on-call LA BGP 09/12/2011 Replacement Bluestone, Debora Instructional Assistant (on-call) Santa Fe BGP 09/20/2011 Replacement Ditmer, Brian Technical Support Analyst 2 NMEL 09/26/2011 New Hauser, Megan Applications Support Analyst NMEL 01/17/2012 New Macdonald, Emily Instructional Assistant (On Call) LA BGP 02/06/2012 Replacement Julienne, Marie Instructional Media Specialist NMEL 02/06/2012 Replacement Miller, Brian Professional Intern/Technical - NMEL 02/13/2012 New Buday, Joseph Vidoegrapher (On Call) MTS 03/13/2012 Replacement Giombolini, Aaron Videographer (On Call) MTS 03/13/2012 Replacement Machuca, Manuel Videographer (On Call) MTS 03/13/2012 Replacement Milner, Steven Videographer (On Call) MTS 03/13/2012 Replacement Delgado, Nicholoas Videographer (On Call) MTS 03/21/2012 Replacement Prueitt, Ethan Student Program Advisor NMEL 06/25/2012 New (re-classified position) Gheorghita, Silvia Technical Support Analyst 2 - NMEL 06/27/2012 New Tranfers or Competitive Promotions within Extended University Name Position From Position To Transfer Date Peters, Allison Educational Site Coordinator Academic Advisor Taos BGP 08/17/2011 Taos BGP Davis, Dawn Sr. Program Manager Summer Sr. Program Manager NMEL 11/01/2011 Student Services Pugsley, Mark Instructional Media Specialist - Instructional Media Project Manager 01/09/2012 NMEL - NMEL Duddy, Erin Professional Intern/Technical - Instructional Media Specialist 03/01/2012 NMEL NMEL Wolf, Robert Professional Intern/Technical - Instructional Media Specialist 03/29/2012 NMEL McCarthy, Melissa Educational Site Coordinator - KAFB NMEL Operations Manager (Interim), then, Operations Manager - KAFB 05/25/2012 Transfer into Extended University from other UNM unit Name From UNM unit Position To Transfer Date Brunty, Wendy Continuing Education Sr Scheduling Coordinator - NMEL 02/06/2012 5

8 Separations Name Position Date Position Replaced Biorn, Matthew D. Instructional Media Specialist (resigned) - NMEL 07/01/2011 Yes Reyner, Susan R. Operations Manager (retired) - KAFB 10/31/2011 Yes Dittmer, Brian Technical Support Analyst 2 (relieved during 12/09/2011 Yes probationary period) - NMEL Sanchez, Dennis P. Coordinator, Distance Education (resigned) - MTS 12/30/3011 No Estrada, Ron Analyst/Programmer 3 NMEL (transfer to A&S) 02/29/2012 No Pugsley, Mark Instructional Media Project Manager (resigned) - NMEL 05/31/2012 Not in FY12 Personnel information is included, as well, in the sections that follow. EXTENDED UNIVERSITY DEPARTMENTS An organizational chart is attached to show the overall structure during AY of Extended University. Reports follow for each of Extended University s departments: Curriculum Planning & Program Review, Correspondence, and Testing - by John Cornish New Media & Extended Learning - by Debby Knotts Media Technology Services - by Elisha Allen Evening and Weekend Degree Programs, Intersession, Summer, and Extension - by Danita Gómez Bachelor & Graduate Centers - by Operations Managers Marketing - by Kim Jarigese CURRICULUM, CORRESPONDENCE, and THE TESTING CENTER Submitted by John Cornish, Director, Curriculum Planning and Program Development (CPPD) Curriculum Extended University (EU) engaged in a variety of activities to broaden the offerings of distance education courses and programs. It entered into several new memoranda of understanding for the online delivery of bachelor and/or masters programs or courses in many departments within the College of Arts & Sciences (A&S). EU continued to provide support for several programs already available through online delivery at the bachelors, masters, and doctoral levels: the BBA; Organizational Communications: Nursing (all three levels); Educational Leadership (masters); Teaching and Training (bachelors) and Organizational Learning and Instructional Technology (masters); and the Masters of Public Administration delivered via ITV. Online coursework is available in several other disciplines within the College of Arts & Sciences, making bachelors degrees in these areas 90% available online. EU sponsored its first recruitment tour for the BBA in the Southeastern part of New Mexico. Correspondence Correspondence Courses offer an alternative registration and course delivery system for students who are earning a variety of degrees at The University of New Mexico. The credit hours earned in a correspondence course assist with the University's efforts to increase retention and graduation rates at UNM. 6

9 Enrollments remained consistent with those of previous years. The total number of registrations was 583, distributed over summer (126), spring (215), and fall (242). The Correspondence Course Office (Independent Study) is a student services center and includes testing facilities for students enrolled in correspondence courses. The office assisted 954 students in person, and administered 498 midterm and final examinations in house, and an additional 225 examinations were administered by approved proctors in several areas of New Mexico. Five new courses were added to the Correspondence schedule of offerings: Sociology 305, 326, 340, and Geography 101 and 105L. Academic units do not receive any portion of the funds generated through the Independent Study Program. During FY12, there was some discussion to consider a revenue-sharing incentive model to encourage academic units to develop additional courses using the Correspondence format. In April 2011 payment to the Correspondence Course Faculty was revised from a quarterly pay system to a monthly pay system at the request of the Faculty Contract Office. Modifications to the existing electronic invoice system for instructor payroll were completed, tested, and implemented within one month. The staff continues to participate in the following university activities and educational fairs: Freshman Orientation/Discover UNM, Transfer Days, Staff as Students, Provost Committee for Advising Seminars, Reader for Presidential Scholarship Committee. The Correspondence Course Facebook page is managed by staff at the Correspondence Course Office and program and registration information is updated frequently and posted on a variety of UNM Facebook pages. Testing Center The primary goal of the Testing Center is to maintain a position as the chief information source for standardized examinations at the University of New Mexico. The Testing Center is committed to providing both the UNM community and the surrounding Albuquerque community with information, access and an environment conducive to standardized testing. Currently the center provides test administration in several areas of exam administration. These areas include placement/credit tests (i.e. COMPASS, CLEP and DANTES), admission tests (i.e. ACT, LSAT, MAT, GRE), licensing tests (i.e. PRAXIS, NICET, ParaPro, MPRE, PTCB) and distance education exams (i.e. online and paper/pencil mid-terms and finals for out-of state institutions). The Testing Center works closely with many testing companies (i.e. ACT, ETS, Harcourt Assessment, Pearson, Castle World Wide, Inc) as well as state and local agencies (i.e. State Department of Education, Bernalillo County Juvenile Detention Center and PNM) to ensure that a wide variety of standardized exams are available in New Mexico. For the fiscal year , the Testing Center provided testing services to approximately 3,102 individuals and administered 4,275 exams in over 50 testing programs. As standardized testing broadens and incorporates different modes of administration, the UNM Testing Center has endeavored to rise to the challenge. At this time, the Center has developed a successful relationship with Prometric to administer the DSST exam through computer-based testing (CBT). Also, 7

10 the Center has begun working with Castle World Inc., which is a testing company that offers multiple credentialing exams through computer-based testing. Every administration grows in volume and it has been an easy transition. Additionally, the Center has begun using the internet version of the COMPASS placement exam and has had great success with it. Also, the Center has begun administering the computer-based version of the Miller Analogies Test (MAT) which offers immediate scoring for the examinees. As more CBT becomes available, these relationships will be developed. The Center began administering the Community Health Test through computer-based testing for the College of Nursing, seeing 5 examinees. Also, the Center has begun proctoring exams for UNM students that are taking online classes, in administering 108 exams. The Testing Center continues to provide testing services for the various summer orientations in an effort to facilitate a smooth transition for our incoming students, working closely with the College Enrichment Program, American Indian Summer Bridge, the Freshman Summer Bridge Program, and LOBOrientation in order to offer testing opportunities for every session of orientation. Overall, between all orientation programs and walk-in candidates, the Testing Center administered approximately 1,882 placement tests to over 1,251 incoming students. Additionally, the Center provided services to the Office of the Provost by administering the Collegiate Learning Assessment (CLA), a computer-based test. The pilot test program began in the Fall of 2009 and ended in the Spring of 2011, with 501 freshmen and seniors assessed. Finally, the Testing Center registered 267 examinees for the GED test. The Testing Center continues a collaborative relationship with the UNM High School Equivalency Program (HEP) and the UNM Educational Opportunity Center (EOC). HEP provides the opportunity for individuals with migrant or seasonal farm work backgrounds the chance to earn a GED certificate through intensive GED preparatory instruction and support services. EOC assists adults in furthering their education with educational and financial aid services. For the HEP in , the Center administered 141 exams to 73 candidates in English and Spanish; and for the EOC the Center administered 52 GED exams to 11 candidates in English and Spanish. The GED program also administered 553 exams to 133 candidates in English and Spanish to the public. Furthermore, the Center was instrumental in building a relationship between HEP and EOC and other GED centers so that this program could be offered in other areas of the state. NEW MEDIA & EXTENDED LEARNING Submitted by Debby Knotts, Director Academic year was very productive for New Media & Extended Learning. The unit surpassed all growth projections, providing student and faculty support for e-learning across campus, throughout the state, and internationally. Growth was experienced across all user bases -- online course enrollments, faculty support, UNM s enterprise learning management system, and all e-learning collaboration applications. The addition to Extended University of the Evening/Weekend, Intersession, and Summer programs contributed to some internal re-structuring. Staff re-assignment to and within NMEL contributed to the forming of a third service unit. By January 2012, the three NMEL groups: Online Student Services/Success and Curriculum Support; Online Course Development and Faculty Services; and, Enterprise Learning Management System / Academic Applications / Computing were well established. 8

11 New staff were added to each group and many staff took on additional duties and responsibilities; some with new supervisory roles. A significant percentage of NMEL staff efforts over the year were focused on upgrading the Learning Management System from WebCT Vista to Blackboard Learn. Early work on this upgrade began in 2011 with comprehensive planning for necessary hardware, software and support needed to manage this transition. This planning effort included input from stakeholders across UNM Main campus and the branches representing UNM administrative executives, faculty and technology support staff. NMEL staff completed a comprehensive fit-gap document, created documentation, conducted extensive testing, and developed some custom extension to the product to make it work for UNM. The effort required to make this transition successful involved staff across the department. Course developers focused on documentation, training, course conversion, product testing, and faculty communication and outreach. Systems and administration staff worked on hardware specification, set up and tuning, integration with the Student Information System, and integrated web conferencing and media systems. The Web development and marketing teams focused on branding of the new system, communication plans and the creation of information and help/documentation websites. From an overall project management and administration perspective, NMEL staff coordinated efforts across multiple departments and branches, held regular update communication sessions with a high level steering committee, an advisory committee of faculty and interested stakeholders, and created a UNM Blackboard users Group to facilitate information exchange and collaboration. As part of the planning process, NMEL staff participated in multiple Beta and early release software programs and Product Development Partnerships with Blackboard, the vendor of the institutional LMS. These included participation in Beta programs for Blackboard Learn Service Pack 8, and an early access program for a new Visual Textbox Editor. Staff also participated in a Learn 9.1 upgrade cohort program sponsored by the vendor consisting of representatives from schools across the country undergoing the same transition. Other important projects conducted over the year included participation in UNM s itunesu project, service on the core technical team for replacing UNM s Advising solution, coordination with UNM s project to implement a new help ticketing service (help.unm), and participation on university-wide committees such as IT-UNM, UNM Information Architects, IT Agents, IT Cabinet, UNM Technical Architecture Team, Student Computing Workgroup, Student / Academic Planning Group, Faculty Senate Computer Use Committee and Teaching Enhancement Committee, and multiple Staff Council Committees, among others. Internally, NMEL staff made progress on merging internal support lines used for web conferencing and WebCT, as well as some cross-training between the relevant staff. Key Accomplishments: 1. Increased number of online sections and student enrollments. Sections Enrollments AY ,550 AY ,710 Graphic reports comparing academic year online course sections and enrollment as well as enrollment by College available at: 9

12 2. Average enrollment per class section was 25 students. 3. Increase in unduplicated faculty and student headcount had a major impact on the student and faculty support workload. Unduplicated Online Student Headcount Spring ,333 Spring , Online course impact on graduation rates: In AY10-11, 533 students graduated with 12 or more hours of online courses, with some completing up to 40 hours online. In AY11-12, 429 students graduated with 12 or more hours of online courses: o 10 of these had 40 or more hours of online courses, o 2 had 55 hours of online courses. Of the 429: o 105 graduated with Nursing degrees (BS in Nursing, MS in Nursing, PhD in Nursing). o The remaining 324 graduates earned degrees in: BBA 64 BA in Psychology 45 MBA 24 BS in Education 17 BUS 17 MA OLIT 17 BS TTR 12 BS in RADS 11 BA in Communications 9 BA in English 8 BA JRMC 8 Master of Accounting 8 BA CRIM 7 BA in Sociology 7 BS in Biology 7 MA LEAD 7 MA ELED 6 Education Specialist Cert 5 BS in Psychology 4 BS in Construction Management 3 BA Family Studies 2 BA in Education 2 BA in History 2 BA Mass Communication 2 BA SHS 2 BS in ECME 2 BS in Sign Language 2 MA Special Education 2 Master of Construction 2 Management MS in EE 2 BA in AMST 1 BA in ASIN 1 BA in Biology 1 BA in CHEM 1 BA in Fine Arts 1 BA in Spanish 1 BA LTAM 1 BA POLS 1 BS in Computer Engineering 1 BS in Computer Science 1 BS in Dental Hygiene 1 BS in ES 1 MA LLSS 1 Master of Architecture 1 Master of Public Health 1 Post Mast Prof Nursing Cert 1 5. New courses: FY11-12 NMEL staff assisted faculty with the development, delivery and support of 127 new online courses. Most significant growth in this area came from the College of Arts & Sciences (A&S) with the addition of 64 new online courses. A&S enrollments increased from 4,856 in AY11 to 11,014 in AY12. 10

13 6. NMEL staff contributed to and participated in a series of student success and student recruiting events: Staff as Students, UNM Title V Advisors Institute, University College New Student Orientation, Transfer/ New Student Orientation & Discover UNM Fairs, Welcome Back Department Days, UNM Branch Campus Fairs for Valencia & Gallup, UNM Explore a Major Fair, New Mexico Higher Education Assessment & Retention Conference, New Mexico Academic Advising Association Conference, UNM Student Success Summit, UNM Day at the State Capitol 7. NSF TUES Grant: UNM was awarded funding from the National Science Foundation to support a Transforming Undergraduate Education in the Sciences Grant. Awarded in August 2011, UNM proposed to create a model for online cross-institutional STEM course offering and support services in New Mexico. NMEL Director serves as Co-PI. NMEL s role in this grant is to provide technology, course development, faculty and student support services for a select group of Electrical and Computer Engineering courses offered to UNM, CNM and NNMC students. NMEL worked closely with UNM Registrar to establish a protocol for allowing non-unm students access to UNM online courses. 8. New services: course scheduling and enhanced data reporting: Through close collaboration with UNM Enrollment Management, NMEL took on the responsibility for direct online and ITV course scheduling. New NMEL staff created efficiencies in EU enrollment reporting by creating a series of Hyperion dashboards, allowing for up-to-date access to enrollment reports for all course delivery types and locations. 9. Center for Academic Programs and Support (CAPS) partnership: CAPS continued to play an important role in NMEL s ability to provide timely student support with 42 course sections providing in-course tutoring. 10. Faculty Training and Collaboration: Faculty across the university system continued to utilize online tutorials developed by NMEL. Continued to provide support and sponsorship for OSET events, partnering to delivered WebCT Vista Overview workshops for the New Faculty Orientation, Success in the Classroom, and providing assistance and support for the Strategies for Effectively Enhancing Your Course Using WebCT Vista. Following each workshop NMEL offered Open Lab sessions for UNM instructors to allow them more one-on-one assistance with WebCT Vista. Once the UNM Learn project launched, NMEL expanded established collaborations with University Libraries, UNM Faculty Committees and UNM branch campuses to provide opportunities for faculty to become familiar with the new functionality of Blackboard Learn the faculty based, SuperBUG (Blackboard User Group). Starting in December 2011, SuperBUG faculty participated in advanced briefings from Blackboard and were provided early access to UNM Learn at: 11. Collaborative Center for Excellence in Teaching for Learning: Fall 2011, the Office of Graduate Studies (OGS), the Office for Support of Effective Teaching (OSET), and NMEL initiated a closer collaborative through the planning of the Collaborative Center for Excellence in Teaching for Learning (CCETL). The Center, which is also supported by the Provost s Office is scheduled to open to faculty and TAs in during Fall NMEL s role will evolve, but in the early stages will provide faculty and technology support. 12. IT Projects & Collaboration: Other important projects conducted over the year included participation in UNM s itunesu project, service on the core technical team for replacing UNM s Advising solution, coordination with UNM s project to implement a new help ticketing service (help.unm), and participation on university-wide committees such as IT-UNM, UNM Information Architects, IT Agents, IT Cabinet, UNM Technical Architecture Team, Student Computing Workgroup, Student / Academic Planning Group, Faculty Senate Computer Use Committee and Teaching Enhancement 11

14 Committee, and multiple Staff Council Committees, among others. Internally, NMEL staff made progress on merging internal support lines used for web conferencing and WebCT, as well as some cross-training among the relevant staff. 13. Change Management: During the year, NMEL staff participated in formal change management processes to minimize disruption to faculty and students. IT staff in the department maintained departmental infrastructure, continued work on refresh and renewal projects, supported software upgrades and security patches on our internal and production equipment. Aside from the Learn implementation and related technology and web development projects needed to ensure a smooth transition, NMEL staff worked on improving our options for supporting student media uploads. 14. UNM Governance and Committees: NMEL staff are members of and participate in the following groups - IT Cabinet, IT Agents (Desktop Standards Steering Committee and Information Architects Committee), Faculty Senate Committees (Government Relations Committee, Teaching Enhancement Committee, Teaching Allocation Grant Subcommittee, OTOYA Subcommittee and Computer Use Committee), Provost Grade Entry Task Force, College/Academic Reporting Group, Academic/Student Operations Group, Staff Council Student Success Committee converted to Provost Academic Success Committee, CARS Board of Directors, Staff Council Executive Committee, IT Student Computing Group, United Way Campaign Committee, Faculty Workload Reporting Subcommittee, IT Technical Architecture Team, and Luminis 4 upgrade Team, UNM Advising, Social Media Users Group, Student Success Summit, Foundations of Excellence 15. Online Teacher of the Year Award: 2012 was the third year for the Online Teacher of the Year Award (OTOYA). The 2012 award recipient was Janet Shiver, who teaches online for Communication & Journalism. Staff Additions and Separations by NMEL Service Area NMEL IT Services : 1. Ditmer, Brian: new hire 09/26/2011, Technical Support Analyst 2 2. Ditmer, Brian: separation 12/09/ Hauser, Megan: new hire 01/17/2012, Applications Support Analyst 4. Estrada, Ron: separation 01/31/2012, Term Assignment Ended 5. Gheorghita, Silvia: new hire 06/27/2012, Technical Support Analyst 2 NMEL Faculty Services: 1. Mummert, Julia: equity raise 09/01/2011, Instructional Media Specialist 2. Pugsley, Mark: transfer 01/09/2012, Instructional Media Project Manager (from Instructional Media Specialist) 3. Julienne, Marie: new hire 02/06/2012, Instructional Media Specialist 4. Miller, Brian: new hire 02/13/2012, Professional Intern / Technical 5. Duddy, Erin: transfer 03/01/2012, Instructional Media Specialist (from Professional Intern / Technical) 6. Wolf, Robert: transfer 03/29/2012, Instructional Media Specialist (from Professional Intern / Technical) 7. Pugsley, Mark: separation 05/31/2012, Resignation 8. Burshia, Jodi: hire 06/04/2012, Project Assistant (Graduate Student) NMEL Student Services: 1. Davis, Dawn: transfer from EWDP to NMEL, November 2011 Sr. Program Manager 2. Brunty, Wendy: new hire 02/06/2012, Sr. Scheduling Coordinator 3. Prueitt, Ethan: new hire 06/25/2012, Student Program Advisor 12

15 Training/Workshops/Seminars/Conferences: Travel opportunities were limited, but staff did engage in professional development activities through academic coursework, training through Continuing Education, UNM Tech Days, NM TIE, vendor supported webinars and Communities of Practice, and webinars supported by consortia such as NMC, WCET, SLOAN-C, and others. Several staff attended Blackboard World in Las Vegas in July 2011 as part of the planning for the Learn 9.1 upgrade. Events, Presentations and Workshops supported by New Media & Extended Learning NMEL Staff offered and/or supported the following events, presentations or workshops: 1. Blackboard Learn Training 2. CAPS online tutor training 3. Designing w/webct Vista 4. Learn 9.1 for NMEL Course Developers Group 5. WebCT Vista Overview / OSET Get Set/ReSet 6. OSET Get Set/ReSet Open Lab 7. OSET Workshops 8. SuperBUG (both face to face and web conference meetings), 9. Virtual Worlds Best Practices in Education 10. WebCT Vista Overview (Enhancing Your Course Using WebCT Vista) 11. Welcome Back Department Days, UNM Main Campus, August 2011 MEDIA TECHNOLOGY SERVICES Submitted by Elisha Allen, Associate Director In support of Distance education, MTS is operational from 7:30 am to 10:00 pm Monday through Friday. It is also open on Saturday. Its operations supported a variety of activities over the course of the year including administration of proctored exams through the testing center, support for classroom technologies, production services, and delivery of Interactive Television courses. The Testing Center reported to the Director of Media Technology Services during AY11-12, but under reorganization as this report is written, now reports to John Cornish, Director of Curriculum Planning and Program Development. The Testing Center report is included under the section reviewed by Dr. Cornish. Production MTS Production unit offers professional video production and editing services. The Production unit is run primarily by on-call staff. Production continues to be involved in video recording projects but is primarily responsible for monthly production of Regents meetings, Faculty Senate meetings, Alumni meetings, Staff Council meetings and Banner trainings. The Production unit has implemented video webcasting, video-on-demand and podcasting of meetings and events and will continue to add functionality as technologies improve and expand. Interactive Television (ITV) The primary responsibility of ITV is the provision of academic coursework through the medium of Internet Protocol (IP) videoconferencing to either geographically isolated or educationally under supported areas and audiences in the state of New Mexico at receive sites that are supported by Extended University Bachelor and Graduate Centers. ITV provides the administrative support, expertise, and infrastructure necessary to offer distance education courses utilizing videoconferencing, 13

16 webcasting, live and on-demand lecture capture technologies and is responsible for all duties associated with coordinating those courses. These responsibilities include assisting students in enrolling in ITV courses, curriculum planning to determine which courses need to be offered in a given semester, developing ITV schedules, operation of equipment in main campus sections, providing immediate technical support, working with academic departments on campus to expand curriculum, arranging for courier services, facilitating communication, and resolving a variety of problems that may arise. ITV acts as a conduit between remote distance education sites and university departments participating in ITV. During , ITV expanded its collaboration with New Media and Extended Learning (NMEL) staff to utilize the MTS Production Studio which began with a pilot in summer Together both departments have created a production team that is exploring ways to collaborate with online, multimedia, and lecture capture technologies to provide access for main campus and distance students to lectures and to enhance the quality of the overall experience for distance students. Additionally, the team is developing multimedia capture for lecture content for UNM Engineering departments utilizing green screen technology to enhance instructor ability to present content utilizing multimedia technologies which include lecturing in front of the camera, writing on the board, live studio demonstrations, PowerPoint presentations, videos and computer graphics. These technologies are all available and integrated to be viewed by distance students. The team will continue to explore and develop opportunities for collaboration to provide students with better access to learning materials and enhance their learning experiences. ITV currently supports ten far-end receive site locations throughout New Mexico in which receive site technology has been installed. These locations include Gallup, Farmington, Taos, Los Alamos, Santa Fe, Rio Rancho, Kirtland Air Force Base, Los Lunas, Hobbs, and Sandia. Each distant location has from two to four rooms with IP videoconferencing equipment. Additionally, on the UNM main campus MTS maintains ten classrooms equipped and operated by MTS staff; these are the origination rooms for all ITV courses. ITV continues to provide distance students with access to degrees and courses in Native American Studies, Communication and Journalism, Psychology, Sociology, Management, Educational Leadership, Public Administrations, Engineering, Bachelor of University Studies, Nursing, Language Literacy and Sociocultural Studies (LLSS), Early Childhood Education and Dental Hygiene. As expected, ITV enrollments declined in AY due to decreasing ITV sections and demand as colleges transitioned their distance education efforts to online offerings. End of semester numbers show MTS supported 96 parent delivery courses and 837 student enrollments via ITV in AY11-12 compared with 146 parent courses and 864 enrollments the previous year. Engineering MTS staff is responsible for keeping old equipment functioning properly and seeks to upgrade equipment as budget allows. Over the course of the year, the engineering unit maintained and upgraded existing electronic equipment in the department and classrooms to improve quality of service and ensure proper functionality of multiple ITV and face- to-face classrooms. This also included some partial upgrades to ITV classrooms to ensure better delivery and improved audio/video capture and transmission. In the previous year, MTS increased network delivery system bandwidth (from 384Kbs to 512Kbs) to boost picture quality. Throughout its operations MTS is responsible for ensuring that FCC guide-lines and requirements for broadcasting are followed. 14

17 During , MTS was able to make needed upgrades to the Mediasite (Sonic Foundry) lecture capture systems and upgrade hardware on the north campus Mediasite server. The unit improved and expanded the functionality of ITV rooms by upgrading class capture technologies. To ensure reliability, the engineering unit installed a new and improved monitoring system for Mediasite (VOD) recorders for main campus and north campus Health Science Library and Information Center (HSLIC). Support for the North Campus includes: College of Pharmacy, School of Medicine, College of Nursing, and HSC. The unit also installed and configured a new server for transcoding Mediaiste content to MP4 format and made it available to students using their IPADs and cell phones, enabling students to review ITV classes using these devices. In order to provide backup support for ITV operations, the engineering unit installed new remote control stations for remote operation of more ITV classrooms in the engineering shop. The capability for remotely supported classrooms includes Woodward Hall rooms 147, 149, and Mechanical Engineering rooms 210, and 214. In addition to creating a new remote center for video operations, MTS installed and modified the existing wiring in a room on south campus (CHTM room 103) in order to utilize a new Mediasite recorder to broadcast one of the Nano-Science engineering classes from that room. MTS also added a new ITV room in the new Math and Science Learning Center lecture hall (room 102) and utilized its Mediasite recorder to record several special events and a class. Content was made available for students as live, or on demand, VOD. MTS also supported creation of a new distance education site at Santa Fe Community College. In the last year, the engineering unit collaborated and participated in an event sponsored by the Center for Advanced Research Computing department to utilize two of MTS HD videoconferencing units to broadcast the Supercomputing (SC) '11 conference and exhibition. The live event was ABQ to Seattle SC '11 and included performances by professors Jack Ox and Kristen Loree over a dedicated National Lambda Rail line. These were truly unique in the annals of SC, and demonstrated the promise of stateof-the-art networking technology in support of university research and education. This event was broadcast live from Seattle Washington to UNM and vice versa. Other significant MTS collaboration efforts are as follows: 1. Collaboration with: Long Term Ecological Research (LTER) department. The engineering unit works in partnership and utilizes Videoconferencing Bridge, Polycom Web commander and Path navigator servers with this department. MTS is responsible for maintenance and troubleshooting of this equipment in case of a problem or issues. MTS also collaborates with LTER department for operating the Mediasite servers and provides technical support in case of issues. North campus for upgrades, troubleshooting, and maintenance of Mediasite servers. This includes: School of Medicine, School of Nursing, School of Pharmacy and HSC library. North campus Dental Hygiene department in Novitski Hall room 136. MTS maintains and troubleshoots their ITV and Mediasite recorders and manages manages broadcasts of live events from this room as well as providing technical support for their annual distance education seminars. Anderson School of Management for maintenance and troubleshooting of ITV classroom equipment and broadcasts from ASM1070. School of Engineering for purchasing, hosting, maintenance and troubleshooting of 40 concurrent seats on the Adobe Connect webcasting server. 15

18 KNME TV for maintenance and troubleshooting of eight channels of the digital microwave system, Instructional Television Fixed Service (ITFS). These are located on Sandia Crest at the top of the mountain in a KNME building. MTS also maintained and renewed the microwave path licenses with FCC to protect the frequency spectrum for future use. 2. Cooperation with Valencia Campus to host Mediasite servers and backup system. Occasionally, the engineering unit gives limited support to these servers for maintenance and troubleshooting. 3. Supported, troubleshot, maintained, and upgraded Woodward hall lecture hall room 101 electronic equipment and recorded selected classes for freshman students using Mediasite. Examples of these classes are: Chemistry 121, 122, and Psychology Supported, troubleshot, and maintained the Math and Science department lecture hall room102 electronic equipment and recorded special events and selected classes for freshman students using Mediasite. Examples of these classes are: Psychology 347, and Psychology 240. EVENING AND WEEKEND DEGREE PROGRAM, SUMMER SCHOOL, INTERSESSION, AND EXTENSION CREDIT Submitted By Danita Gomez, Senior Program Manager Overall Goals and Accomplishments Academic Year was a year of transition for this office. The Provost s reorganization of Academic Affairs, divided the office into two parts: 1. Summer School, Evening and Weekend Degree Program (EWDP), and Intersession to report to Jerónimo Dominguez, Vice Provost of Extended University; and, 2. The Graduation Project to report to the new Curriculum Management Associate Provost, Greg Heileman. The EWDP budget was reduced. EWDP therefore offered fewer courses and the overall student credit hours (SCH) generated by EWDP decreased from the previous year. The Summer budget was flat and SCH decreased by 2.5%. For the seventh consecutive year, Intersession courses were offered and enrollments were steady. 1. Evening and Weekend Degree Programs Credit hours generated for Evening and Saturday for AY11-12 totaled 103,989 SCH and in AY 10-11, 110,707 SCH, a decrease of 6,718 SCH. Generating over 100,000 credit hours is significant, given that this represented 16% of the campus-wide, overall SCH generation for fall and spring semesters. However, several factors may have contributed to the SCH decrease from AY11 to AY12, including: a) fewer courses were offered in the evening and on Saturday due to the budget decrease; b) more online courses were offered; and c) tuition increased. Even given a decrease in EWDP SCH from the previous year, a residual was generated. As has been the norm, this residual was retained by the Provost s Office and used to fund day-time academic programs. EWDP Plans and Recommendations: Maintain enrollments in AY Pause and hold on EWDP three-year curriculum planning matrix for evening and weekend degree programs. Projected continuing budget cuts from the Provost s Office are not conducive to committing funds to academic units over an extended period. Fiscal year will be a year to review the impact of online delivery on EWDP and to collaborate and continue EWDP funding and programs. 2. Summer School Summer School 2012 focused on increasing enrollments and offering more courses by: increasing to $4,000 the amount paid for a 3-credit-hour course in an effort to encourage teaching by regular faculty; 16

19 decreasing the minimum enrollments from 13 to 10 for undergraduate courses and from 6 to 5 for graduate courses; and, creating a Summer marketing campaign which included the development of a Summer webpage. With the Pell Grant eliminated for Summer 2012, student credit hours generated decreased modestly from 43,708 SCH to 42,577 SCH. Considering the odds and given that nationwide Summer enrollments were down, Summer at UNM held its own. Summer Plans and Recommendations: Increase or maintain enrollments for Summer The focus will be on offering more of the high demand courses students need to graduate. The program will continue to request that departments offer more short one-week and two-week courses and workshops. This will accommodate students who want to take courses to get caught up or get ahead without giving up their entire summer to classes. The program also hopes to offer more online summer courses for those students who want to return home to work, or to travel, and make it convenient for them to take a class. In an effort to create new enrollment growth, Summer will also explore special programs for incoming freshmen, transfer students and students who are identified as at risk. 3. Intersession/Late Starting Classes Intersession Fall 2011 was the seventh consecutive year to offer these Fall, late-starting classes. Offering Intersession classes was originally a retention strategy as well as a way to help accelerate graduation. It was initially a way to help students achieve or retain the Lottery Success Scholarship because students could raise their GPA or accumulate the necessary credits for scholarship eligibility. Intersession s main objective is to focus on offering 100- and 200-level core classes and 300- and 400-level electives. In Fall 2010, 48 courses were offered and in Fall 2011, 53 courses were offered. Three online courses were offered for the first time during Fall 2011 and the professors who taught them provided positive feedback about the experience. Intersession Plans and Recommendations: Continue to offer more Intersession classes to help increase Fall SCH as well as to contribute positively to retention and graduation rates. If possible, offer a few more online courses so that students who go home for Christmas break can still participate. 4. Extension Credit Extension Credit SCH production remained flat and Summer term continued to be Extension Credit s largest enrolling term. Courses are offered with the Embassy of Spain, Continuing Education, College of Education, and University Libraries. Leah Hardesty left EU to take a new position with Arts and Sciences and Danita Gomez assumed Leah s Extension Credit duties, with John Cornish continuing to oversee the program. Extension Credit Plans and Recommendations: EU would like to continue to offer courses through Extension Credit. Discussions are underway regarding the possibilities for the expansion of the role of Extension Credit in the arena of online certificate programs offered in various countries, if and as these are developed. Summary and EWDP/Intersession/Summer/Extension Opportunities for the Future Fiscal year was another year of substantial and sustaining activity in the various programs. It is expected that the opportunities and challenges of offering the right mix and numbers of courses to meet student need during Summer and in the EWDP will continue in the next fiscal period. 17

20 Goals for the next fiscal year include: 1. Continue to improve and maintain enrollments for Summer School; Explore summer programs for specific student groups such as Transfer, Incoming Freshmen and At Risk students; 2. Improve and maintain enrollments for EWDP, constantly refining EWDP programs. Staff Danita Gomez is the Sr. Program Manager for Evening and Weekend Degree Programs, Intersession, Summer School and Extension Credit. Dawn Davis, who had formerly overseen Summer, transferred to EU s New Media & Extended Learning department, to serve as the Sr. Program Manager for Online Student Support Services. Brittney Nuñez continued to serve as the office workstudy. Publications EWDP continued to update and publish its website: Summer developed and published its website: EXTENDED UNIVERSITY BACHELOR AND GRADUATE CENTERS SAN JUAN BACHELOR & GRADUATE CENTER (FARMINGTON) Submitted by Denise Corcoran, Operations Manager Developments Slight decrease in enrollments from FY2011 to FY2012 College of Education (COE) on-the-ground faculty reduced to one full-time faculty member Search for COE full-time faculty suspended Participated in the hiring process for the San Juan College President Participated in the Community Needs analysis for San Juan College Professional activities of staff members: Denise Corcoran: Member San Juan College Native American Advisory Council Active member in Leadership San Juan Co- Chair of the Four Corners Conference for Professional Development 2011 Co-Chair of the Workshop Committee for Four Corners Conference for Professional Development Farmington Chamber of Commerce Redcoats UNM Parent s Association Representative from San Juan County Catherine Walker Grobler: Served on the Luncheon Committee for FCCPD 2011 GALLUP BACHELOR & GRADUATE CENTER Submitted by Ken VanBrott, Operations Manager Program Activity The EU Gallup Bachelor & Graduate Center saw a significant increase in the number of online enrollments. Center staff continue to work closely with the EU curriculum development office to ensure 18

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