Solution Programme: ConvergencePoint. Solution Programme: OneNetwork. Solution Programme: SecurityPoint. Contact us: Westcon Convergence

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1 Corporate Brochure

2 The leading Cisco Distribution Partner, Comstor provides the services, support programmes, training, and tools needed to make our customers profitable and competitive. Partnering with advanced vendors including Cisco Systems, APC, Braxtel, Cistera, IPcelerate, PowerDsine, Quescom and StoneVoice. is the leading value-added distributor of advanced convergence solutions. Offering unrivalled support across sales, pre-sales, marketing, training and professional services, Westcon Convergence partners with key vendors including Avaya, Siemens, HP, Extreme Networks, Polycom, Trapeze, Jabra and Plantronics. is the leading specialty distributor of advanced security solutions. Westcon Security s extensive product knowledge is complemented by best-of-breed products for enhanced solutions. Key vendors include AEP, Bluecoat, CheckPoint, Crossbeam, F5, ISS and Juniper. Solution Programme: OneNetwork Solution Programme: ConvergencePoint Solution Programme: SecurityPoint Contact us: Comstor Merchant s House Cirencester Gloucestershire GL7 1YG T: F: E: sales@comstor.co.uk 210 Bath Road 1 Clayton Manor Slough Victoria Gardens Berkshire Burgess Hill SL1 3XE RH15 9NB T: T: F: F: E: info@westcon.co.uk 210 Bath Road Slough Berkshire SL1 3XE T: F: E: info@westconsecurity.co.uk

3 Corporate Profile Westcon Group Westcon Group is a global distributor of advanced networking and communications convergence products, with headquarters in New York. Since commencing operations in 1985, Westcon Group has gained recognition as one of the most reputable and reliable distributors of technology products and solutions. The leading value-added distributor of advanced convergence solutions Westcon Group s successful business model is based on aligning operations with the key business drivers of vendor and reseller partners. Ultimately the success is a clear reflection of the consistently high quality of service Westcon Group delivers in: ÌÌ Products and Technologies ÌÌ Training ÌÌ Financing ÌÌ Professional Services ÌÌ Marketing ÌÌ Warehousing and Logistics is the leading value-added distributor of converged solutions providing the highest levels of services, support programme, training and tools needed to make our resellers more profitable and more competitive in their chosen market. Reseller Support Westcon is dedicated to supporting its resellers businesses, and we aim to make working with us an enjoyable and profitable experience. With extensive experience of supporting multiple reseller channels, we know that the key to this is to invest heavily in highly-skilled staff, and a comprehensive range of services and market leading products. Vendor Partners prides itself on partnering with the leading Convergence vendors. Our go to market strategy, delivered through a highly experienced and skilled team, enables us to deliver complex Convergence solutions. We play an integral part in our vendor s go-to-market strategy, helping develop and execute their channel strategies and ensuring our customers get the highest levels of support. Please find further information on some of leading Convergence vendors later in this brochure.

4 is the leading value-added distributor of converged solutions providing the highest levels of services, support programmes, training and tools needed to make our resellers more profitable and more competitive in their chosen market. The team at provides support through every aspect of the sales Our success is built on providing exceptional service to our resellers and the vendors we partner with. cycle, offering dedicated account management, marketing and a wide range of pre and post sales training and support. With a consultative approach the team is dedicated to helping you develop compelling solutions and grow your business. Our ConvergencePoint programme, provides a wealth of online sales, marketing and support resources to help our resellers evaluate and maximise their market opportunities and deliver truly converged solutions to their customers. We believe at we have the right strategy for success. Our success is ultimately built on your success.

5 How supports its resellers Westcon is dedicated to supporting its resellers businesses, and we aim to make working with us an enjoyable and profitable experience. With extensive experience of supporting multiple reseller channels, we know that the key to this is to invest heavily in highly-skilled staff, a comprehensive range of services and market leading products. We invest in a comprehensive range of services Account Management A dedicated account manager ensures that our resellers have access to the full range of support and development resources that the Westcon partnership offers: ÌÌ Experience and knowledge to help grow your business ÌÌ Complete commercial ownership ÌÌ Regular product, pricing and promotion updates ÌÌ Business development support Training Westcon Academy offers a comprehensive training portfolio with a range of sales, pre and post-sales training courses. ÌÌ Exclusive solution sales training delivered by leading industry experts ÌÌ Comprehensive, hands-on technical training ÌÌ Book online at the Westcon Academy site ÌÌ Bespoke training courses and workshops Customer Operations With a strong focus on customer service, Westcon provides comprehensive operational support. Our customer operations team offers the following: ÌÌ Efficient logistics ÌÌ Order processing and fulfilment ÌÌ E-Commerce ÌÌ Query resolution Pre-Sales Support Our highly experienced team of pre-sales offer a wealth of knowledge and expertise in the following areas: ÌÌ Advice and consultancy ÌÌ Full support during the bidding process ÌÌ System design validation ÌÌ Support and advice for complex and multi-vendor solutions ÌÌ Full system configuration and pricing ÌÌ Customer presentations and solution demonstrations Professional Services The Professional Services team has extensive experience in implementing and supporting our convergence solutions. Our services include: ÌÌ Solution pre-staging ÌÌ System installation and commissioning ÌÌ Technical Support ÌÌ Maintenance ÌÌ VoIP network readiness testing ÌÌ Project Management

6 Industry unique programmes ConvergencePoint Our exclusive ConvergencePoint programme offers innovative convergence solutions and advanced reseller support services to help develop competitive advantage, profitable business and truly converged solutions. These include: ÌÌ Multi-vendor resources and services ÌÌ Extensive collateral ÌÌ Sales and marketing tools ÌÌ Promotions and incentives ÌÌ Access to events Marketing Our compelling market leading programmes are designed to help you develop your own skills and expertise and to develop your convergence business: ÌÌ Dedicated vendor product management ÌÌ Channel marketing support ÌÌ Comprehensive demand generation initiatives ÌÌ Marketing design and customisation service ÌÌ Regular product forums & road shows ÌÌ Data and campaign services withwestcon The exclusive onboarding programme from Westcon designed to help simplify the onboarding process and reduce onboarding costs enabling you get to revenue with Westcon and your chosen vendor as quickly as possible. withwestcon offers a simple step by step process to becoming a Westcon Reseller and Vendor Accredited Partner with access to a unique range of special offers. To gain access to ConvergencePoint visit:

7 Logistics and Customer Services Logistics is committed to making sure orders are delivered when and where they are needed. That s why we offer unrivalled logistics support capabilities and processes to handle local and multi-national rollouts. Unrivalled logistics support Westcon s advanced fulfilment services minimise our resellers investment: ÌÌ Inventory Significant UK and global stock holdings ÌÌ Consignment Bespoke facilities to reduce reseller stock holding ÌÌ White labelling Branded or un-branded service ÌÌ Delivery Next day UK delivery for stocked items and delivery to 124 countries worldwide ÌÌ Advance parts replacement service Customer Service With a strong focus on customer service, Westcon provides comprehensive operational support. Our experienced Customer Operations Team manages issue resolution, simplify and add flexibility to complex procurement processes. We add flexibility to complex procurement processes. ÌÌ Vendor aligned order processing teams ÌÌ Dedicated points of contact ÌÌ Rapid query resolution ÌÌ E-Commerce tools ÌÌ Vendor support services ÌÌ Software activation

8 The team behind your team What We Offer? provides a team of highly skilled engineers accredited to the highest level across multiple vendor technologies. This nationwide service is deigned to make your business more profitable by providing extensive and flexible professional services that compliment rather than compete with your business. We Offer a Range of Channel Focused Services: Core Services ÌÌ Maintenance, 24/7 4 Hour Response ÌÌ Resident Engineers ÌÌ Equipment / MAC s ÌÌ Webcall for fault reporting, monitoring and notification faults ÌÌ Network monitoring and alarm reporting Sentinel, Automated Alarm Reporting Service Support ÌÌ Comprehensive Service Level Agreements ÌÌ Dedicated account and service account management ÌÌ Flat structure and quick decisions Professional Services ÌÌ Consultancy ÌÌ Pre-Sales Support ÌÌ System Design and Architecture ÌÌ Project Management ÌÌ Engineering Outstanding Capabilities Our engineers are fully trained, qualified and accredited to the highest level. With competitive day rates and nationwide coverage, our professional services can help you extend your geographic reach and go to market with new products without developing internal skills. Due to the wide variety of systems maintained nationwide, has high-level relationships with all the leading manufacturers and is fully trained to supply, project manage, install and maintain products for: ÌÌ Microsoft certified engineers ÌÌ Cisco certified engineers ÌÌ Avaya, Nortel, Polycom. & Siemens certified engineers ÌÌ IP telephony and network convergence specialist New Revenue Opportunities By using Westcon Professional Services, your business can start selling new vendor solutions without the need to invest time and money developing in-house technical skills. This can give you a competitive advantage by enabling you to: ÌÌ Be first to market with new solutions ÌÌ On-board new vendors to your portfolio ÌÌ Improve revenue opportunities with greater number of solutions ÌÌ Provide end to end solutions

9 Finance & Leasing Services Westcon Group s global strength facilitates financial services that support your business growth. From flexible credit through to competitive leasing programmes, Westcon offers a range of financial solutions to suit your business requirements. Flexible and competitive financial support Flexible Credit takes a flexible approach to credit management. Your account is managed by an experienced team who will support your business growth and help you maximise your procurement requirements. Multiple Currencies We can invoice in 3 currencies (EURO, GBP, USD) as required. We are sensitive of credit approvals and limits and we schedule regular follow-up with our customers to ensure our terms and limits are competitive. Solid Financial Backing As part of the global Westcon Group, has the financial backing to provide security for even the largest of deals. Leasing Programmes offers a range of vendor leasing programmes.

10 Westcon Academy Westcon s commitment to channel education is demonstrated through our award winning training academy where we run a complete programme of sales, pre-sales and technical training courses. These courses provide hands-on experience with the latest products in a friendly and comfortable training environment. Comprehensive channel education Our Westcon Academy trainers are certified to deliver technical training using authorised training material and providing you with the opportunity to take vendor certified assessments. This means that as well as providing practical experience, Westcon can also help you achieve your appropriate Business Partner accreditations. Westcon Academy delivers authorised training for Avaya, Nortel, Extreme Networks and many more leading vendors. Visit the Westcon Academy at Our Courses Westcon offers a range of courses across the various vendor portfolios from full implementation and configuration courses through to shorter workshops on the latest software updates. Workshops can be run at our training centres or at your own premises, subject to demand and availability. Our Trainers Westcon s trainers have unsurpassed technical knowledge with leading industry qualifications. All of our trainers hold the relevant vendor Certification. Westcon also works with industry leading sales trainers to provide specialist training courses.

11 Vendor Overview partners with some of the leading Convergence vendors delivering complex solutions. For more information on all our vendors visit ConvergencePoint. Avaya designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500. Focused on businesses large to small. Extreme Networks offers Networking solutions to SMBs, Enterprise organisations and service providers. They solve the problems of target markets by providing networking infrastructure, comprising of modular, open and standards-based key architectural building blocks. Siemens Enterprise Communications, part of the SEN Group, is a premier provider of enterprise communications solutions that lead the market with an Open Communications approach to enable teams to improve productivity through a unified collaboration experience. Enterasys, part of the SEN Group, provides network switching, routing and security solutions delivering business-oriented, identity-based visibility and control for voice, video and data applications. Polycom delivers end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to room systems to the network core. Connecting Mobile Users to Applications, Anywhere, Anytime. Access to information anywhere at anytime is no longer a convenience but a requirement to remain competitive in today s rapidly changing environment. Jabra continues as one of the world s leading and fastest growing suppliers of high-quality corded and wireless headsets and related products. Jabra develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre and office-based users. Plantronics offers wired, wireless and mobile headsets to address all types of headset requirements with next-generation audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers.

12 Global Headquarters United Kingdom France Sweden Tarrytown, New York, USA Tel: Fax: North America Tarrytown, New York, USA South Africa Johannesburg Brazil Rio De Janeiro Australia Canberra India Bangalore Indonesia Jakarta UAE Dubai Slough Burgess Hill Warrington Slough Comstor Cirencester Germany Mönchengladbach Unterschleißheim +49 (0) Comstor Berlin +49 (0) Netherlands Houten Houten Courbevoie Courbevoie Comstor Courbevoie Belgium Vilvoorde Vilvoorde Comstor Vilvoorde Italy Milano Milano Malmö Denmark Copenhagen Norway Oslo Finland Helsinki Baltics Vilnius Spain Madrid Czech Republic Praha Greece Athens Comstor Houten Copyright 2011 Westcon, a Westcon Group, Inc. company. All Rights Reserved. WESTCON is a trademark of Westcon Group, Inc.