Card Not Present Fraud Webinar Transcript

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Card Not Present Fraud Webinar Transcript"

Transcription

1 Card Not Present Fraud Webinar Transcript All right let s go ahead and get things started, and to do that, I d like to turn it over to Fae Ghormley. Fae? Thank you for giving us this opportunity to share with you some insights into credit card fraud, specifically, for Card Not Present transactions. We will begin today with our definition of fraud and then talk about ways to identify when a transaction is fraud. Next, we ll talk about liability: Who actually pays for the fraud. And last, we ll review methods that help to reduce or prevent fraud. So what is fraud? There are many different types of fraud. For today s discussion, we describe fraud as an unauthorized use of a credit card account, the assumption of another person s identity to execute unauthorized transactions. The unauthorized use of a credit card could be with lost or stolen cards or from counterfeit cards created by criminals with information they obtained from compromised websites or any other database which contains card and personal information. Before we get into specifics, I want to clarify that we will be talking only about fraud disputes and chargebacks. Cardmembers can also dispute charges when they are unhappy about a product or service or when they do not receive the goods or a credit when expected. American Express refers to these disputed transactions as customer service issues and these are not included in our conversation today. Today we focus on what is often the work of organized criminal groups a way for criminals to obtain goods or services which are then turned into cash to be used for other elicit activities. With increased use of the Internet and social media, fraudsters have a large amount of information at their disposal that can be used for illegal purposes. The Internet provides a great opportunity to increase sales and reach many more customers than through traditional brick-and-mortar sales channels; however, it also opens the same door of opportunity to fraudsters who are always on the alert for a new way to commit fraud. Fraud impacts merchants, Cardmembers and credit card companies. According to the 2010 Lexus Nexus True Cost of Fraud Study, for every $100 in fraudulent transactions, merchants are paying a true cost of $310 in total losses. Merchants are not only suffering the loss from the fraudulent transaction, but also shouldering associated costs for fees and interest and costs for replacing lost of stolen merchandise. The actual amount of the fraudulent transaction represents only a percentage of the total loss incurred by the merchant. Fraud not only alters consumer victims monetarily but also alters perceptions and behaviors which can have a significant impact on retail merchants. Also from the Lexus-Nexus study, we find that more than one in three consumers who were victims of fraud avoid certain merchants. One in four report that they spend less money and almost one in three report switching payment methods; thus, it is up to all of us to take an active approach to mitigate fraud, to prevent the negative impact on consumer behavior and perceptions. Our conversation today is specifically about Card Not Present transactions. We identify a transaction as Card Not Present when a purchase is made by phone, through the mail or

2 online. The card as well as the cardholder are not physically present at the point of sale. It s no surprise the fraudsters increasing target Card Not Present sales channels. A fraudster does not have to create a card, risk getting caught on video or store security, or even leave their house the transaction is anonymous. It is up the merchant and the credit card company to determine if the person making the purchase is really who they say they are and where they say they are. Unlike swiped transactions at brick-and-mortar stores where the location of the purchaser as well as other attributes of the customer are tangible, in a Card Not Present transaction, a fraudster can be located in another country, half way across the world and the merchant would not know if they provide billing and shipping information that reflect otherwise. Fraudsters also create computer programs to systematically purchase goods using hundreds or even thousands of card numbers within minutes. As mentioned earlier with the increased use of the Internet and social media as well as other methods, unfortunately information and valid card numbers are rather easily obtained and used by fraudsters. Compromised shipping locations are also used another way to conceal the true identity of the purchaser. There appears to be an endless supply of gullible and trusting accomplices willing to receive and ship goods for a new friend or through work-at-home schemes. How do we identify fraud? Certain behaviors can indicate that a transaction has a higher risk of being fraudulent. Before we talk about ways you can identify a potentially fraudulent situation at your business, I d like to spend a few minutes describing some of the things that American Express does to identify fraud. American Express uses sophisticated processes to review each transaction at the point of sale to determine risk. It is during the authorization process that American Express reviews information and makes the best risk decision possible. The goal is to enable good sales while being precise to disrupt only those sales that are too risky to approve. Our risk analysis includes Cardmember spend patterns, such as has this customer ever purchased online, merchant patterns or a dramatic increase in the volume of transactions could indicate a fraud episode, and patterns we see across the network, such as use of a fraudulent shipping location. Many situations that could indicate higher risk are unknown to American Express, as they are specific to the merchant and channel. And risk assessment as well as risk tolerance vary greatly by business, sales channel and product. This slide identifies situations which may occur during valid transactions however could be suspicious. So let s talk about a few of these red flags that might be cause for concern: Rush orders. If the typical customer accesses your site, spends time shopping and checking prices, and only then heads to your checkout page, a transaction when the purchaser makes very few clicks and spends minimal time on the site could be suspicious. The purchase of multiple same items could indicate that the customer intends to resell the goods on ebay or elsewhere to obtain cash. Not only does the sale of these items impact your bottom line, but this impacts your brand and reputation. Certain products such as gift cards are of high value to fraudsters as these are easily sold and a way to obtain quick cash. It is important to include all transactions across all payment methods in your internal risk analysis even those that are declined to identify patterns and trends that are of higher risk and potential fraudulent activity.

3 So what information should be reviewed when assessing a transaction for risk? We recommend that merchants capture key elements about a transaction that can be used in internal risk controls and to manually review high-risk orders. Elements of importance in risk assessment are customer information, transaction information, payment product and session information. Let s review some elements of each: For customer information, loyalty programs, if it s a new or returning customer and login process is critical; transaction information; what is the IP address where the transaction originates from, what is the product being purchased and the volume of products, the payment information, is this a new payment method or some repeat use? And what are the results of verification from payment providers. And the session information what s the shopping time prior to purchases, the time spent on product comparison etc. Interestingly, I recently attended the Merchant Risk Counsel meeting where many sessions spoke about the need to review typical shopping patterns to identify out of pattern and risky transactions. The identification of the usual transaction flow creates a strong benchmark to identify risk. The Merchant Risk Counsel is a merchant-led trade association focused on electronic commerce risk and payments globally. The MRC leads industry networking, education, benchmarking and advocacy programs to make electronic commerce more efficient, safe and profitable. At the end of our presentation, I ll provide the Internet address for the MRC. So we talked about how to assess risk to identify fraud; now let s talk about what happens if a transaction is claimed as fraud. As mentioned, the goal is to enable good sales while being precise to disrupt only those sales that are too risky to approve. The challenges of ensuring a good experience for legitimate customers, balanced with the precise identification of a fraudulent transaction is indeed daunting, especially since merchants all have varying levels of risk tolerance. For example, a new company with an innovative product might be more concerned with rolling out their product to market quickly. In this situation, the company has likely invested more resources into their product and they do not want to risk lost sales or a negative shopping experience. Merchants who sell digital goods might also have a higher tolerance for risk because they are not physically shipping a product where the monetary loss might be greater. Alternatively, a company that sells luxury jewelry might be more cautious, as each sale and potential loss from fraud has a greater impact on the overall bottom line higher dollars lost and negative brand impact with merchandise sold on ebay or elsewhere. Unfortunately, with these challenges and the high volume of creative and hard working fraudsters, it is often not a matter of if a transaction is claimed as fraud, it is merely when and how often. Thus, the issue of who is liable for the amount of the transaction is concern. Before talking about ways to reduce liability, I want to describe the Chargeback process, as American Express s process differs slightly from other card companies. For many card companies, transactions that are disputed are immediately charged back to the merchant; then the merchant is given an opportunity to provide documentation in the hopes of winning and thus reversing the chargeback and having funds returned. In most cases with American Express when the transaction is claimed as fraud, the merchant is first given an opportunity to provide documentation. After review of the documentation, American Express makes a determination as to who is liable for the transaction the merchant or

4 American Express. It is at this time that funds are debited from the merchant if it is determined that they are liable. To reduce liability, merchants must follow card acceptance procedures. Card acceptance procedures are outlined in the Merchant Regulations. Obtaining a valid approval code and responding to requests for support within the specified time frame are critical to ensure reduced liability for fraud transactions. In addition to providing sufficient information to document the transaction, American Express requires that when physically shipping goods, they must be shipped to the billing address. Although many legitimate transactions occur when the shipping address differs from the billing address, this raises the risk of the transaction. This then becomes a business decision. For some companies such as florists or those who sell novelty items, most sales are gifts for others, thus shipping to alternate addresses is extremely common and required for customer satisfaction and continued sales. To reduce liability, your risk analysis is critical in these cases; as, should the transaction be claimed as fraud, if shipped to an alternate location, you will be charged back. Several years ago, American Express required a signature when the goods were delivered; however, this requirement has been discontinued. Merchants are still required to obtain proof of delivery at the billing address from the shipper. When doing so, ensure that the shipper provides the full address; in some cases, the shipper provides only the city and state, and this is not sufficient proof of delivery to the billing address. We described fraud, we talked about how to identify risky transactions, and we talked about liability. Who pays for fraudulent transactions? Now, let s take some time to review fraud prevention solutions. Since you ve all taken the time to attend this webinar today, I assume that you are interested in fraud, especially ways to control and prevent it. We know that fraudsters network with other fraudsters and take the time to train others on how to commit illegal acts. There are websites and chat rooms providing fraudsters compromised cards to purchase and additional information on how to commit fraud; thus the involvement of merchants, card companies and cardholders is critical in combating fraud and we especially appreciate your interest and partnership. Card companies have fraud prevention solutions and it is strongly recommended that you take advantage of all fraud solutions available. Since the fraudsters are continually evolving and changing their methods to commit fraud we recommend a layered approach for fraud control there is no silver bullet. When good decisions are made, the result is increased sales and reduced fraud. American Express has invested heavily in our infrastructure to enable review of numerous elements at the time of authorization, many of which are not available from other payment methods. There is no fee for any of the fraud solutions that we will discuss. Electronic Verification and Enhanced Authorization are fraud solutions used at the time of authorization to ensure the best risk decision possible. Charge Verification is a solution that provides additional review after a transaction has been approved but before fulfillment. We ll take some time now to talk about these tools in more detail. First we ll talk about Electronic Verification and the variables that make up this tool. When more information is available for review, the risk decision is improved. This means that more legitimate transactions are approved, resulting in greater sales and revenue, and high-risk transactions are declined, resulting in reduced fraud. Most card companies and Card Not Present merchants are familiar with the security number to validate the card.

5 American Express uses the CID, the 4-digit number on the front of the card, and Visa and MasterCard use the 3-digit number on the signature panel. For Cardmember authentication, the postal ZIP code and billing address are used. For the most part, online shoppers are familiar with the request to provide these pieces of information, as this is fairly standard in today s environment. It is important to understand that verification of this information is helpful to American Express in assessing risk and it is helpful to you to also help assess risk. American Express might approve what is perceived as a low risk transaction even if some data elements do not match. All data elements provided within a transaction request are used in making an authorization decision. Where each element is important, no single element alone is used to approve or deny a transaction. It is important that merchants deploy all fraud prevention tools available to them at the point of sale. These tools enable American Express to receive additional information and make a more informed authorization decision. Our fraud prevention strategy is to stop as much fraud as possible at the point of sale while balancing good member spend. In addition to the standard verification of CID, postal ZIP code and billing address, American Express has the ability to verify the Cardmember name, billing phone number and address. When this information is sent to American Express in the authorization request, this information is reviewed and used in our risk decision and verification of all elements is provided to you in the authorization response when the transaction is approved or declined. The verification results can then be incorporated into your internal risk analysis and used to determine your next steps: Do you fulfill the order right away, perform a more manual, more intense review, or decline if other elements like we talked about the product or behavior identify greater risk. Lets look closer at two variables: phone and . While all data elements provided within an approval request are used in making an authorization decision, and each element is important, some elements are greater differentiators of risk. Billing phone number and address verification are extremely valuable in risk assessment, as even if this information was available to the criminal, it would not be used by the criminal, as merchants typically phone or customers to confirm or provide information about the order, such as shipping date, back order, etc. If a criminal uses the Cardmembers true contact information, the customer would be alerted to activity they did not authorize. American Express research from August of 2011 reflects that when a phone number matches the one on file with American Express, the transaction is up to nine times less risky. And even more powerful, transactions where the address matches are up to 11 times less risky. Not only does this additional information identify high-risk transactions, it is also extremely helpful in enabling good sales. Thus, a transaction appearing to be risky might be a [sic] legitimate and could be approved with the added assurance that the phone number and/or address provided match our American Express records. The electronic verification process we just discussed all happens systematically in the authorization process. The information is captured by the merchant and sent to American Express. American Express reviews everything available and either approves or declines the transaction. It is at the same time that American Express sends the approval code or the decline message that it sends back all the verification results: Does the CID match or

6 does it not match, does the address match or not match etc. This is the recommended approach, as it is systematic, requires less manual work, and provides American Express additional information to use in our risk analysis. Due to technology issues, some merchants might not be able to pass this added data in the authorization request, or they might not be able to receive the verification results. Thus, a stand-alone verification product is available. Verify It is a stand-alone verification tool that provides a method for you to obtain information outside of the authorization process. Although a manual process, this tool is helpful for merchants unable to make systems changes or for those where authorization information is not available in the review or fulfillment process. The Verify It tool is easy to use; users can perform up to five inquiries concurrently. It s always available 24/7, and as with all our other tools, it is free. To register and use this tool, just go to americanexpress.com/verifyit. Let s discuss our next tool, Enhanced Authorization. The Enhanced Authorization tool enables merchants to increase sales and prevent fraud through the review of additional transaction details included in the authorization request. American Express reviews elements for known fraud patterns across our network; thus, a transaction that appears to be legitimate might look entirely different when the shipping address is provided and this address was previously identified as used for fraud shipments. By providing these additional data elements in the authorization request, American Express can compare this information across our network to identify risky patterns and trends. For example, a fraud episode could be identified if the IP address is sent to American Express where it could be saying that [sic] unusually high velocity of transactions across cards and merchants were all originating from the same IP address within a short amount of time. The more information available to review, the better the risk decision. When this information is reviewed and compared against the millions of transactions that enter our network daily these data elements become even more valuable in assessing risk. Elements that are available for you to send in the authorization request are address, IP address and shipping information. Unlike the Electronic Verification tool that I previously told you about, there is not a match/no match response sent back to you for the IP address or the shipping information. As these variables are essential to complete the purchase, the customer is not asked for any additional information nothing to delay the checkout process; merely send American Express all the information already collected from the customer in order to complete the transaction and these elements will be included in our risk analysis. The additional data elements sent to American Express in the authorization request builds our negative and positive databases. This information helps to identify risk as well as enable legitimate sales. For example once we know that a shipping location is confirmed as fraud, this information is available to identify fraud for subsequent transactions from different merchants and card numbers. This information is updated within hours of the original authorization, thus, benefits fraud protection virtually in real time. There is no need to wait for a Cardmember to be billed for a fraudulent transaction that occurred weeks or even months ago to leverage this valuable data. According to research from the American Express Fraud Study from August of 2011, merchants who implemented Enhanced Authorization experienced on average a 40% reduction in fraud, comparing before and after implementation and there is no increased in disruptions;

7 rather, in many cases reduced disruptions due to the elements which make us more confident of the legitimacy of the transactions such as matching and phone number. The value for this fraud-prevention tool for all merchants continues to increase as transactional history grows. Another tool offered by American Express free of charge is Charge Verification. We ve spoken about ways to detect risk at the time of the authorization and thus reduce fraud. As we discussed there are many data elements that could reflect high risk that are unknown to American Express. The product, the transaction behavior etc. The Charge Verification tool enables review of approved charges that you feel are risky and would like to research further. For approved transactions that you believe are suspicious, just contact the Charge Verification Group. Call American Express before you ship goods or provide services. American Express will attempt to contact the Cardmember to validate the transaction, and once the Cardmember is reached, we will contact you to let you know if the transaction was authorized by the Cardmember no systems or technology requirements, no fee. Thank you for taking the time to attend our Card Not Present Fraud Solutions Webinar. We ve covered a lot of information today; we described fraud and talked about how to identify risky transactions; we discussed liability issues who pays for fraudulent transactions; and we provided information on American Express s capabilities and fraud tools. We hope that you consider our recommendations, build internal processes and controls to identify risky transactions and send additional data to American Express for an improved risk decision. And we encourage you to attend and participate in the fight against fraud with fellow merchants through non-profit merchant associations. For implementation of Electronic Verification and Enhanced Authorization, please contact your payment provider; for Charge Verification, contact American Express.

Five Steps Towards Effective Fraud Management

Five Steps Towards Effective Fraud Management Five Steps Towards Effective Fraud Management Merchants doing business in a card-not-present environment are exposed to significantly higher fraud risk, costly chargebacks and the challenge of securing

More information

card not present fraud solutions

card not present fraud solutions how can you reduce risk when the Card is not present? card not present fraud solutions you can gain the advantage American Express offers strategies and tools to help mitigate fraud and potential chargebacks.

More information

Avoiding Fraud. Learn to recognize the warning signs for fraud and follow these card acceptance guidelines to reduce your risk.

Avoiding Fraud. Learn to recognize the warning signs for fraud and follow these card acceptance guidelines to reduce your risk. Avoiding Fraud Learn to recognize the warning signs for fraud and follow these card acceptance guidelines to reduce your risk. Intoduction Fraud comes in many forms and hurts merchants of all sizes. Whether

More information

How To Spot & Prevent Fraudulent Credit Card Activity

How To Spot & Prevent Fraudulent Credit Card Activity Datalink Bankcard Services How To Spot & Prevent Fraudulent Credit Card Activity White Paper 2013 According to statistics from the U.S. Department of Justice and the Consumer Sentinel Network, credit card

More information

Holiday Fraud Myths. How They Leave Retailers Vulnerable

Holiday Fraud Myths. How They Leave Retailers Vulnerable Holiday Fraud Myths How They Leave Retailers Vulnerable Table of Contents 03 04 06 08 10 12 14 Introduction Myth #1 Digital Gift Cards Myth #2 Distance, Dollar and Expedite Myth #3 Machine vs. Manual Review

More information

Acceptance to Minimize Fraud

Acceptance to Minimize Fraud Best Practices for Credit Card Acceptance to Minimize Fraud By implementing best practices in credit card processing, you decrease the likelihood of fraudulent transactions and chargebacks. In general,

More information

Visa Debit processing. For ecommerce and telephone order merchants

Visa Debit processing. For ecommerce and telephone order merchants Visa Debit processing For ecommerce and telephone order merchants Table of contents About this guide 3 General procedures 3 Authorization best practices 3 Status check transactions 4 Authorization reversals

More information

Powering e-commerce Globally. What Can I Do to Minimize E-Commerce Chargebacks?

Powering e-commerce Globally. What Can I Do to Minimize E-Commerce Chargebacks? Powering e-commerce Globally What Can I Do to Minimize E-Commerce Chargebacks? Chargebacks are not going away. And now there are new rules. Selling products and services online and using credit cards for

More information

A multi-layered approach to payment card security.

A multi-layered approach to payment card security. A multi-layered approach to payment card security. CARD-NOT-PRESENT 1 A recent research study revealed that Visa cards are the most widely used payment method at Canadian websites, on the phone, or through

More information

Merchant Guide to the Visa Address Verification Service

Merchant Guide to the Visa Address Verification Service Merchant Guide to the Visa Address Verification Service Merchant Guide to the Visa Address Verification Service TABLE OF CONTENTS Table of Contents Merchant Guide to the Visa Address Verification Service

More information

American Express Fraud Prevention Handbook

American Express Fraud Prevention Handbook American Express Fraud Prevention Handbook FP-HAND2000 Cards To heighten your awareness to the problem of fraudulent transactions, American Express produced this handbook as part of our efforts to help

More information

Fighting Online Fraud

Fighting Online Fraud White Paper Fighting Online Fraud Maintaining tight security, including using both standard and advanced fraud detection and prevention tools, is crucial to maintaining a successful business. No merchant

More information

PayPoint.net Gateway Guide to Identifying Fraud Risks

PayPoint.net Gateway Guide to Identifying Fraud Risks PayPoint.net Gateway Guide to Identifying Fraud Risks Copyright PayPoint.net 2010 This document contains the proprietary information of PayPoint.net and may not be reproduced in any form or disclosed to

More information

Merchant Business Solutions. Protecting business against credit card fraud.

Merchant Business Solutions. Protecting business against credit card fraud. Merchant Business Solutions. Protecting business against credit card fraud. Version 4.0 May 2011 Contents Protect your business 3 Authorisation 4 Chargebacks 5 Verification of Purchaser 6 Types of goods

More information

Visa Merchant Best Practice Guide for Cardholder Not Present Transactions

Visa Merchant Best Practice Guide for Cardholder Not Present Transactions Visa Merchant Best Practice Guide for Cardholder Not Present Transactions Table of Contents Section 1 About This Guide 03 Section 2 Merchant Procedures 05 Section 3 Authorisation 07 Authorisation Procedures

More information

How are chargebacks REALLY impacting your bottomline?

How are chargebacks REALLY impacting your bottomline? How are chargebacks REALLY impacting your bottomline? REDUCING THE OPERATIONAL COSTS OF CHARGEBACKS Chargebacks cost card-not-present (CNP) merchants millions of dollars each year. CNP merchants should

More information

RSA Adaptive Authentication For ecommerce

RSA Adaptive Authentication For ecommerce RSA Adaptive Authentication For ecommerce Risk-based 3D Secure for Credit Card Issuers SOLUTION BRIEF RSA FRAUD & RISK INTELLIGENCE The Threat of ecommerce Fraud ecommerce fraud is a threat to both issuers

More information

CREDIT CARD FRAUD PREVENTION IN NONPROFITS

CREDIT CARD FRAUD PREVENTION IN NONPROFITS CREDIT CARD FRAUD PREVENTION IN NONPROFITS TABLE OF CONTENTS 01 01 01 02 02 03 03 04 05 05 FRAUDULENT CREDIT CARD TRANSACTIONS AND IN WHAT WAYS CHARITIES ARE AT RISK CARD TUMBLING ONLINE AUCTION FRAUD

More information

Do You Know Who You Are Doing Business With?

Do You Know Who You Are Doing Business With? Do You Know Who You Are Doing Business With? DIGITAL FINGERPRINTS AND THE EVOLUTION OF A COMPREHENSIVE FRAUD PREVENTION STRATEGY Merchants must continually protect card-not-present (CNP) revenue from a

More information

FREQUENTLY ASKED QUESTIONS - CHARGEBACKS

FREQUENTLY ASKED QUESTIONS - CHARGEBACKS FREQUENTLY ASKED QUESTIONS - CHARGEBACKS # Questions Answer 1 What is a Chargeback? A Chargeback is the term used by Banks for debiting a merchant s bank account due to successful return of a transaction

More information

Why Data Security is Critical to Your Brand

Why Data Security is Critical to Your Brand Why Data Security is Critical to Your Brand Why security is critical to your brand Cybercriminals do not discriminate based on industry or business size. Security is expensive. At least, it is if you wait

More information

Protecting Online Gaming and e-commerce Companies from Fraud

Protecting Online Gaming and e-commerce Companies from Fraud Protecting Online Gaming and e-commerce Companies from Fraud White Paper July 2007 Protecting Online Gaming and e-commerce Companies from Fraud Overview In theory, conducting business online can be efficient

More information

PROTECT YOUR BUSINESS FROM LOSSES WHILE ACCEPTING CREDIT CARDS

PROTECT YOUR BUSINESS FROM LOSSES WHILE ACCEPTING CREDIT CARDS PROTECT YOUR BUSINESS FROM LOSSES WHILE ACCEPTING CREDIT CARDS TABLE OF CONTENTS Introduction...1 Preventing Fraud in a Card-Present Environment...2 How to Reduce Chargebacks in a Card-Present Environment...4

More information

Credit Card Processing Buyer's Guide By the purchasing experts at BuyerZone

Credit Card Processing Buyer's Guide By the purchasing experts at BuyerZone Introduction When Western Union first gave charge cards to their best customers in 1914, no one would have guessed that over $2.56 trillion would be charged in the U.S. alone in 2008. As ubiquitous as

More information

Merchant Account Glossary of Terms

Merchant Account Glossary of Terms Merchant Account Glossary of Terms From offshore merchant accounts to the truth behind free merchant accounts, get answers to some of the most common and frequently asked questions. If you cannot find

More information

Chargeback Reason Code List - U.S.

Chargeback Reason Code List - U.S. AL Airline Transaction Dispute AP Automatic Payment AW Altered Amount CA Cash Advance Dispute CD Credit Posted as Card Sale CR Cancelled Reservation This chargeback occurs because of a dispute on an Airline

More information

Credit/Debit Card Processing Requirements and Best Practices. Adele Honeyman Oregon State Treasury Training Specialist

Credit/Debit Card Processing Requirements and Best Practices. Adele Honeyman Oregon State Treasury Training Specialist Credit/Debit Card Processing Requirements and Best Practices Adele Honeyman Oregon State Treasury Training Specialist 1 What? What do I need to know about excepting credit cards? Who s involved, how it

More information

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb Topic Page Chart of Accounts 3 Creating a Batch Manually 8 Closing a Batch Manually 11 Cancellation Fees 17 Check Refunds 19

More information

Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments

Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments By Javelin Strategy & Research June 2009 2009 Javelin Strategy & Research All Rights Reserved Executive Summary

More information

Chargelytics Consulting

Chargelytics Consulting Chargelytics Consulting Case Study: Understanding the Impacts of Consumer Authentication on Approved Transactions 1 CardinalComerce Chargelytics Consulting Table of Contents: Table of Contents. 1 Executive

More information

CREDIT CARD PROCESSING GLOSSARY OF TERMS

CREDIT CARD PROCESSING GLOSSARY OF TERMS CREDIT CARD PROCESSING GLOSSARY OF TERMS 3DES A highly secure encryption system that encrypts data 3 times, using 3 64-bit keys, for an overall encryption key length of 192 bits. Also called triple DES.

More information

Security Best Practices

Security Best Practices White Paper Security Best Practices Maintaining tight security, including using both standard and advanced fraud detection and prevention tools, is crucial to maintaining a successful business. No merchant

More information

Fraud Minimisation Guide ANZ Merchant Business Solutions

Fraud Minimisation Guide ANZ Merchant Business Solutions Fraud Minimisation Guide ANZ Merchant Business Solutions INTRODUCTION Fraud can occur in and is a risk for any business that accepts credit cards and it can have a significant financial impact on your

More information

YOUR GUIDE TO SAFER, SMARTER CREDIT CARD PAYMENTS. What you need to know about chargebacks and fraud on mail, telephone, IVR and Internet orders

YOUR GUIDE TO SAFER, SMARTER CREDIT CARD PAYMENTS. What you need to know about chargebacks and fraud on mail, telephone, IVR and Internet orders YOUR GUIDE TO SAFER, SMARTER CREDIT CARD PAYMENTS What you need to know about chargebacks and fraud on mail, telephone, IVR and Internet orders Contents HELPING YOU PROTECT YOUR BUSINESS AND YOUR PROFITS

More information

Sage Pay Fraud Prevention Guide

Sage Pay Fraud Prevention Guide Sage Pay Fraud Prevention Guide April 2014 Table of Contents 1.0 Introduction to fraud prevention 3 1.1 What are the fraud prevention tools 3 2.0 AVS/CV2 4 2.1 What is AVS/CV2 4 2.2 How it works 5 2.3

More information

Streamline Cardholder Authentication. Avoid being the target of online fraud

Streamline Cardholder Authentication. Avoid being the target of online fraud Streamline Cardholder Authentication Avoid being the target of online fraud Streamline Cardholder Authentication helps protect your business and your customers Streamline Cardholder Authentication shifts

More information

Go Digital Kuranda Workshop Manual

Go Digital Kuranda Workshop Manual Go Digital Kuranda Workshop Manual Topic 5 Ecommerce Session 2 Get Set! Ecommerce in Depth 1 Topic 4 Ecommerce Session 1 Get Ready! Ecommerce Basics Session 2 Get Set! Ecommerce in Depth Session 3 Get

More information

Global Visa Card-Not-Present Merchant Guide to Greater Fraud Control. Protect Your Business and Your Customers with Visa s Layers of Security

Global Visa Card-Not-Present Merchant Guide to Greater Fraud Control. Protect Your Business and Your Customers with Visa s Layers of Security Global Visa Card-Not-Present Merchant Guide to Greater Fraud Control Protect Your Business and Your Customers with Visa s Layers of Security Millions of Visa cardholders worldwide make one or more purchases

More information

Common Mistakes to Avoid When Selecting a Payment Processor

Common Mistakes to Avoid When Selecting a Payment Processor 7 Common Mistakes to Avoid When Selecting a Payment Processor Introduction Selecting a payment processor is one of the most important steps to getting paid online. But comparing solutions for accepting

More information

Online Payment Processing What You Need to Know. PayPal Business Guide

Online Payment Processing What You Need to Know. PayPal Business Guide Online Payment Processing What You Need to Know PayPal Business Guide PayPal Business Guide Online Payment Processing 2006 PayPal, Inc. All rights reserved. PayPal, Payflow, and the PayPal logo are registered

More information

What Merchants Need to Know About EMV

What Merchants Need to Know About EMV Effective November 1, 2014 1. What is EMV? EMV is the global standard for card present payment processing technology and it s coming to the U.S. EMV uses an embedded chip in the card that holds all the

More information

Chargebacks: Another Payment Card Acceptance Cost for Merchants

Chargebacks: Another Payment Card Acceptance Cost for Merchants Chargebacks: Another Payment Card Acceptance Cost for Merchants Fumiko Hayashi, Zach Markiewicz, and Richard J. Sullivan January 216 RWP 16-1 http://dx.doi.org/1.18651/rwp216-1 Chargebacks: Another Payment

More information

With the Target breach on everyone s mind, you may find these Customer Service Q & A s helpful.

With the Target breach on everyone s mind, you may find these Customer Service Q & A s helpful. With the Target breach on everyone s mind, you may find these Customer Service Q & A s helpful. Breach Overview Q: Media reports are stating that Target experienced a data breach. Can you provide more

More information

Merchant Solutions. Protecting your business from card fraud

Merchant Solutions. Protecting your business from card fraud Merchant Solutions Protecting your business from card fraud Fraudsters use a variety of methods to trick unsuspecting merchants. It is crucial that you understand how fraud can impact your business and

More information

Your Gateway to Online Success

Your Gateway to Online Success The NETBANX gateway is a leading, proprietary online payment processing platform operating on a world class technology infrastructure. Trusted by global brands and companies around the world, the NETBANX

More information

5 Traits of Companies Successfully Preventing Fraud and How to Apply Them in Your Business. An IDology, Inc. Whitepaper

5 Traits of Companies Successfully Preventing Fraud and How to Apply Them in Your Business. An IDology, Inc. Whitepaper 5 Traits of Companies Successfully Preventing Fraud and How to Apply Them in Your Business An IDology, Inc. Whitepaper No matter how big your company is or what industry you are in, every business typically

More information

Getting Started. Quick Reference Guide for Payment Processing

Getting Started. Quick Reference Guide for Payment Processing Getting Started Quick Reference Guide for Payment Processing In today s competitive landscape, you have many choices when it comes to selecting your payments provider, and we appreciate your business.

More information

CreditCard Processing. Payment MadeEasier

CreditCard Processing. Payment MadeEasier CreditCard Processing Payment MadeEasier Buyers Guide for Credit Card Processing 1. A Brief Introduction of Credit Card Processing 2. Benefits of Credit Card Processing 3. How to Choose a Service Provider

More information

Target Data Breach Survey of Illinois Banks. Executive Summary

Target Data Breach Survey of Illinois Banks. Executive Summary Target Data Breach Survey of Illinois Banks Executive Summary February 2014 www.ilbanker.com Target Data Breach Survey of Illinois Banks Executive Summary In December of 2013, just days before the holidays,

More information

Understanding and Combating Online Fraud in 2014

Understanding and Combating Online Fraud in 2014 Understanding and Combating Online Fraud in 2014 Fraud is pervasive online and high-risk merchants must be vigilant in employing a multi-layered, comprehensive approach to security and risk management.

More information

SAFE AND SECURE PAYMENTS: THE MASTERCARD APPROACH

SAFE AND SECURE PAYMENTS: THE MASTERCARD APPROACH SAFE AND SECURE PAYMENTS: THE MASTERCARD APPROACH Global point of view For nearly 50 years MasterCard has been safeguarding the way you pay. We have been innovating solutions driven by data and insights

More information

Drop Shipping ebook. What s the Deal with Drop Shipping?

Drop Shipping ebook. What s the Deal with Drop Shipping? What s the Deal with Drop Shipping? How would you like to start an online store with minimal upfront investment and be able to run your business from anywhere in the world? Better yet, have someone else

More information

Statement of. Mark Nelsen. Senior Vice President, Risk Products and Business Intelligence. Visa Inc. House Ways & Means Subcommittee.

Statement of. Mark Nelsen. Senior Vice President, Risk Products and Business Intelligence. Visa Inc. House Ways & Means Subcommittee. Statement of Mark Nelsen Senior Vice President, Risk Products and Business Intelligence Visa Inc. House Ways & Means Subcommittee on Oversight Hearing on The Use of Data to Stop Medicare Fraud March 24,

More information

EMV EMV TABLE OF CONTENTS

EMV EMV TABLE OF CONTENTS 2 TABLE OF CONTENTS Intro... 2 Are You Ready?... 3 What Is?... 4 Why?... 5 What Does Mean To Your Business?... 6 Checklist... 8 3 U.S. Merchants 60% are expected to convert to -enabled devices by 2015.

More information

First Data Learns to Manage Online Merchant Risk

First Data Learns to Manage Online Merchant Risk Case Studies, A. Litan Research Note 1 April 2003 First Data Learns to Manage Online Merchant Risk Selling accounts and payment processing to online merchants represents First Data's fastest-growing market.

More information

Clark Brands Payment Methods Manual. First Data Locations

Clark Brands Payment Methods Manual. First Data Locations Clark Brands Payment Methods Manual First Data Locations Table of Contents Introduction... 3 Valid Card Types... 3 Authorization Numbers, Merchant ID Numbers and Request for Copy Fax Numbers... 4 Other

More information

The need for a secure & trusted payment instrument in e-commerce. Ali AlMeshal

The need for a secure & trusted payment instrument in e-commerce. Ali AlMeshal The need for a secure & trusted payment instrument in e-commerce Ali AlMeshal In Physical/Real World Hand over card Visual check Swipe in POS Online authorization Receipt with signature panel Sign or Pin

More information

BUSINESS GUIDE. Online Payment Processing. What You Need to Know

BUSINESS GUIDE. Online Payment Processing. What You Need to Know Online Payment Processing What You Need to Know CONTENTS + Introduction 3 + Online Payment Processing Basics 4 + The Payment Processing Network 4 + How Payment Processing Works 5 + What You Should Know

More information

Card Acceptance Best Practices Playing it Safe at the Point of Sale

Card Acceptance Best Practices Playing it Safe at the Point of Sale White Paper Card Acceptance Best Practices Playing it Safe at the Point of Sale Fraudulent activity costs U.S. businesses billions. And that is just lost revenue. When you consider the associated damage

More information

Visa Debit ecommerce merchant acceptance. Frequently asked questions and flowchart

Visa Debit ecommerce merchant acceptance. Frequently asked questions and flowchart Visa Debit ecommerce merchant acceptance Frequently asked questions and flowchart Table Of Contents Visa Debit. The convenience of debit. The security of Visa. 3 The value of Visa Debit for ecommerce:

More information

BinBase.com REPORT: credit card fraud

BinBase.com REPORT: credit card fraud BinBase.com REPORT: credit card fraud Whether you are a security specialist, an e-commerce web developer, or an online merchant, a knowledge of how credit card fraud works and what you can do to prevent

More information

Important information about Disputes, Chargebacks and Fraud

Important information about Disputes, Chargebacks and Fraud Important information about Disputes, Chargebacks and Fraud Handling disputes and Chargebacks This guide provides information about how we can work together to avoid disputes and Chargebacks. You will

More information

Mitigating Fraudulent CNP Transactions

Mitigating Fraudulent CNP Transactions Examination of Safeguards Electronic commerce has become a wildly successful channel for merchants and their customers. While the ability to shop online or through mail order catalogs is not new, the explosion

More information

Strategies to Effectively Mitigate Fraud

Strategies to Effectively Mitigate Fraud Strategies to Effectively Mitigate Fraud 17 November 2015 Stan Hui, Director Merchant Risk Cory Siddens, Senior Director CyberSource Risk Solutions Disclaimer The information or recommendations contained

More information

The In-Depth Guide to Fraud Prevention in International E-commerce

The In-Depth Guide to Fraud Prevention in International E-commerce The In-Depth Guide to Fraud Prevention in International E-commerce The Evolution of Fraud Cyberattacks are not a new threat, yet the rise in high-profile hacking cases has merchants rightfully concerned

More information

Internet Usage (as of November 1, 2011)

Internet Usage (as of November 1, 2011) ebusiness Chapter 11 Online Payment Systems Internet Usage (as of November 1, 2011) United States Population: 312,521,655 Internet users: 245,000,000 (78.4% of population) Facebook users: 151,350,260 (61.8%

More information

FIGHTING FRAUD: IMPROVING INFORMATION SECURITY TESTIMONY OF JOHN J. BRADY VICE PRESIDENT, MERCHANT FRAUD CONTROL MASTERCARD INTERNATIONAL

FIGHTING FRAUD: IMPROVING INFORMATION SECURITY TESTIMONY OF JOHN J. BRADY VICE PRESIDENT, MERCHANT FRAUD CONTROL MASTERCARD INTERNATIONAL FIGHTING FRAUD: IMPROVING INFORMATION SECURITY TESTIMONY OF JOHN J. BRADY VICE PRESIDENT, MERCHANT FRAUD CONTROL MASTERCARD INTERNATIONAL Before the Subcommittee on Financial Institutions and Consumer

More information

ReliantPay s Guide to Achieving Better Credit Card Processing Rates

ReliantPay s Guide to Achieving Better Credit Card Processing Rates s Guide to Achieving Better Credit Card Processing Rates 14280 Manchester Rd. St. Louis, MO 63011 (636) 220-7255 Table of Contents Manage Your Card Payment Process for Better Interchange Rates 3 Why Interchange

More information

Using Real Time Interactive Notifications to Effectively Fight Fraud, Accelerate Resolution and Increase Customer Loyalty

Using Real Time Interactive Notifications to Effectively Fight Fraud, Accelerate Resolution and Increase Customer Loyalty Using Real Time Interactive Notifications to Effectively Fight Fraud, Accelerate Resolution and Increase Customer Loyalty Conducted by Javelin Strategy & Research June 2010 All Rights Reserved Rising Fraud

More information

Blackbaud Merchant Services Web Portal Guide

Blackbaud Merchant Services Web Portal Guide Blackbaud Merchant Services Web Portal Guide 06/11/2015 Blackbaud Merchant Services Web Portal US 2015 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any

More information

Fraud Awareness Session -WestJet Presented by Alexis Gunderson Team Leader WestJet Fraud Investigation

Fraud Awareness Session -WestJet Presented by Alexis Gunderson Team Leader WestJet Fraud Investigation Fraud Awareness Session -WestJet Presented by Alexis Gunderson Team Leader WestJet Fraud Investigation Agenda Fraud Investigation Team The Fraudster M. O. Travel Industry Fraud Trends Strategies to Mitigate

More information

Top 9 Fraud Attacks and Winning. Mitigating Strategies. Carl Tucker. Tom Donlea Managing Director of Americas Merchant Risk Council

Top 9 Fraud Attacks and Winning. Mitigating Strategies. Carl Tucker. Tom Donlea Managing Director of Americas Merchant Risk Council Carl Tucker Top 9 Fraud Attacks and Winning CyberSource Mitigating Strategies Principal, Managed Risk Services Tom Donlea Managing Director of Americas Merchant Risk Council Confidentiality Notice By accepting

More information

The Merchant s Guide To Achieving Better Interchange Rates

The Merchant s Guide To Achieving Better Interchange Rates The Merchant s Guide To Achieving Better Interchange Rates Wells Fargo Merchant Services 2007 Wells Fargo Merchant Services, L.L.C. All rights reserved. 04/07 Table of Contents Manage Your Card Payment

More information

ACCEPT MORE ORDERS, FROM MORE PEOPLE, IN MORE PLACES.

ACCEPT MORE ORDERS, FROM MORE PEOPLE, IN MORE PLACES. ACCEPT MORE ORDERS, FROM MORE PEOPLE, IN MORE PLACES. Kount s fraud prevention platform helps you maximize sales. Now you can sell more, to more people, and in more markets than ever before. SELL MORE

More information

Understand the Business Impact of EMV Chip Cards

Understand the Business Impact of EMV Chip Cards Understand the Business Impact of EMV Chip Cards 3 What About Mail/Telephone Order and ecommerce? 3 What Is EMV 3 How Chip Cards Work 3 Contactless Technology 4 Background: Behind the Curve 4 Liability

More information

Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/)

Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/) Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/) The following glossary represents definitions for commonly-used terms in online payment processing. Address

More information

on behalf of the National Retail Federation before the

on behalf of the National Retail Federation before the Testimony of Amy Hanson President FACS Group, Inc. Financial, Administrative Credit Services (A Subsidiary of Federated Department Stores, Inc.) Mason, Ohio on behalf of the National Retail Federation

More information

Eagle POS Procedure Guide For Epicor Bankcard Processing

Eagle POS Procedure Guide For Epicor Bankcard Processing Eagle POS Procedure Guide For Epicor Bankcard Processing Table of Contents Introduction... 3 1 Transactions using a Swiped Bankcard... 3 Basic Swiped Credit Card Sale & Return transaction... 3 Sales &

More information

Cost-management strategies. Your guide to accepting card payments cost-effectively

Cost-management strategies. Your guide to accepting card payments cost-effectively Cost-management strategies Your guide to accepting card payments cost-effectively Table of Contents Guidance from Wells Fargo Merchant Services...3 The secret to better interchange rates...4 Why interchange

More information

Cardholder Bank Disputed Transactions

Cardholder Bank Disputed Transactions Cardholder Bank Disputed Transactions Merchant Card Services Office of Business and Financial Services Welcome! Table of Contents: Introduction Types of Disputed Transactions Bank Transaction Processing

More information

Global Visa Card-Not-Present Merchant Guide to Greater Fraud Control. Protect Your Business and Your Customers with Visa s Layers of Security

Global Visa Card-Not-Present Merchant Guide to Greater Fraud Control. Protect Your Business and Your Customers with Visa s Layers of Security Global Visa Card-Not-Present Merchant Guide to Greater Fraud Control Protect Your Business and Your Customers with Visa s Layers of Security Millions of Visa cardholders worldwide make one or more purchases

More information

March 2014. Skimming Prevention Kit. For Business Owners 1

March 2014. Skimming Prevention Kit. For Business Owners 1 Skimming Prevention Kit For Business Owners 1 Contents Introduction:... 3 Debit Card Fraud:... 3 What is Debit Card Skimming?... 3 Who is Affected?... 3 Impact on Consumers... 3 Impact on Financial Institutions...

More information

Merchant Best Practices & Guidelines

Merchant Best Practices & Guidelines National Bank of Abu Dhabi Merchant Best Practices & Guidelines Merchant Advice Version 1.0 January 24, 2016 Table of Content 1. Guidelines to reduce Merchant Risks... 3 1.1 Card Present Transactions...

More information

Guide to credit card security

Guide to credit card security Contents Click on a title below to jump straight to that section. What is credit card fraud? Types of credit card fraud Current scams Keeping your card and card details safe Banking and shopping securely

More information

Best Practices for Internet Merchants

Best Practices for Internet Merchants Best Practices for Internet Merchants The following best practices, taken from various experts, are offered to help you avoid being victimized by Internet fraud. Experience suggests that there are certain

More information

How Online Payments Really Work

How Online Payments Really Work Insights for Businesses How Online Payments Really Work If you re thinking about setting up an online store, you re in good company. Shoppers are increasingly turning to online options, as their access

More information

New Account Reference Guide

New Account Reference Guide New Account Reference Guide Welcome to BBVA Compass Merchant Services Thank you for choosing BBVA Compass as your Merchant Services provider. BBVA Compass is dedicated to providing your business with the

More information

Your Single Source. for credit, debit and pre-paid services. Fraud Risk and Mitigation

Your Single Source. for credit, debit and pre-paid services. Fraud Risk and Mitigation Your Single Source for credit, debit and pre-paid services Fraud Risk and Mitigation Agenda Types of Fraud Fraud Identification Notifications Next Steps 11/8/2013 2 Types of Fraud Lost and Stolen Cards

More information

CyberSource Merchant Account Guide. March 2008

CyberSource Merchant Account Guide. March 2008 CyberSource Merchant Account Guide March 2008 CyberSource Contact Information Please visit our home page at http://www.cybersource.com. To contact CyberSource Support, call 1-866-203-0975 (Pacific Time),

More information

Forever Direct Deposit

Forever Direct Deposit Forever Direct Deposit In order to expedite the delivery of profits and bonuses to Distributors registered in the USA, we offer a direct deposit service. Forever Direct Deposit is available to any Distributor

More information

Mistake #1: Assuming that lowest rate means lowest overall cost.

Mistake #1: Assuming that lowest rate means lowest overall cost. Introduction Congratulations you ve selected a top-notch e-commerce website solution. But you re not done yet. In fact, the next choice you make will be one of the most important in the process of setting

More information

April 12, 2004. To: Verified by Visa Merchants Verified by Visa Acquirers Verified by Visa Merchant Service Providers

April 12, 2004. To: Verified by Visa Merchants Verified by Visa Acquirers Verified by Visa Merchant Service Providers April 12, 2004 To: Verified by Visa Merchants Verified by Visa Acquirers Verified by Visa Merchant Service Providers The year 2003 was an active one for the Verified by Visa program, and 2004 promises

More information

A CHASE PAYMENTECH WHITE PAPER. Expanding internationally: Strategies to combat online fraud

A CHASE PAYMENTECH WHITE PAPER. Expanding internationally: Strategies to combat online fraud A CHASE PAYMENTECH WHITE PAPER Expanding internationally: Strategies to combat online fraud Fraud impacts nearly eight in every ten international online retailers 1. It hampers prospects for growth, restricts

More information

Ti ps. Merchant. for Credit Card Transactions. Processing Tips CARD ONE INTERNATIONAL INC

Ti ps. Merchant. for Credit Card Transactions. Processing Tips CARD ONE INTERNATIONAL INC Merchant Processing Tips Ti ps for Credit Card Transactions CARD ONE INTERNATIONAL INC Card One International Inc - Merchant Processing Tips for Card Transactions Page 1 of 11 Merchant Processing Tips

More information

WHITE PAPER. Internet Gambling Sites. Expose Fraud Rings and Stop Repeat Offenders with Device Reputation

WHITE PAPER. Internet Gambling Sites. Expose Fraud Rings and Stop Repeat Offenders with Device Reputation WHITE PAPER Internet Gambling Sites Expose Fraud Rings and Stop Repeat Offenders with Device Reputation Table of Contents Confident Casinos: How to stop fraud before it starts 1 Organized Fraud: A Growing

More information

easy Prepaid Cards easy Prepaid Cards

easy Prepaid Cards easy Prepaid Cards 19 easy Prepaid Cards The Vision Prepaid MasterCard is one part of the PreCash products your store already offers. This is not a credit card or payment card. It is a branded MasterCard that your customer

More information

Protecting Cardholder Data Throughout Your Enterprise While Reducing the Costs of PCI Compliance

Protecting Cardholder Data Throughout Your Enterprise While Reducing the Costs of PCI Compliance Payment Security White Paper Protecting Cardholder Data Throughout Your Enterprise While Reducing the Costs of PCI Compliance Breaches happen across all industries as thieves look for vulnerabilities.

More information

Instructions: Using The Bank of America Prepaid Card How to Make a Purchase at a VISA Debit Merchant or Maestro Merchant:

Instructions: Using The Bank of America Prepaid Card How to Make a Purchase at a VISA Debit Merchant or Maestro Merchant: Instructions: Using The Bank of America Prepaid Card How to Make a Purchase at a VISA Debit Merchant or Maestro Merchant: Present the Card to the cashier. Swipe the Card through the terminal reader. Push

More information

Visa Student Card Terms and Conditions. These are your Student Card Terms and Conditions.

Visa Student Card Terms and Conditions. These are your Student Card Terms and Conditions. Visa Student Card Terms and Conditions These are your Student Card Terms and Conditions. "Agreement" means these Visa Student Card Terms and Conditions. "We" "us" and "our" refer to Bank-Fund Staff Federal

More information

Office Relocation Planner Guide to Credit Card Processing

Office Relocation Planner Guide to Credit Card Processing Office Relocation Planner Guide to Credit Card Processing Introduction The world of merchant services can be confusing, especially for businesses who have never accepted credit cards for payment before.

More information