Prompt Claims Reporting

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1 Old Republic Insurance Company of Canada *November 2013 Prompt Claims Reporting Claims are an inevitable part of doing business. What happens after the loss sets the stage for successful claims resolution. Old Republic strives to provide the best claims service possible for you, our valued customers. This includes prompt investigation, accurate evaluation, and ethical resolution while delivering the highest levels of customer service. When claims are reported late, you lose the advantage of having a great claims team at your disposal. The result of late reported claims is loss of evidence, frustrated claimants, spoiled cargo, changes to the scene of the collision, and increased downtime. Promptly reporting claims allows our claims staff to conduct thorough investigations, preserve evidence, obtain witness statements, secure fast and fair settlements, and minimize your downtime. The key to successful claims resolution is the partnership that exists between Old Republic and its customers. All participants in the claims process must be aggressive in addressing all claims no matter how large or small. The reporting process begins with the driver. How he or she responds can have a huge impact on the outcome of any accident. When a driver is involved in a collision, they must make sure to secure the collision scene. Once this is accomplished, the driver should immediately telephone Old Republic at Drivers should call Old Republic from the scene regardless of fault or how minor the loss appears. The driver is in the best position to relay accurate and timely information to Old Republic. Our 24-hour telephone operators can conference in the driver s safety director or your broker. By directly contacting Old Republic, drivers receive expert advice on proper conduct during a collision investigation. Our claims staff wants to help keep your operation running as smoothly as possible. Your help, however, is needed to ensure that drivers and safety personnel are properly informed about our accident-reporting requirements. As our valued customers, you can make a significant impact on ensuring all claims are immediately reported to Old Republic.

2 Exercising Protective Driving Technique: Set out warning devices when necessary Do not move your vehicle until instructed by the authorities Contact the authorities, your company, and medical assistance (if needed) Stay at the scene; be courteous If the other driver admits fault, have them complete an Exoneration Form Fill out the accident report at the scene Take pictures (if possible) of the general scene, vehicles, cargo, etc. Do not sign anything or make statements except to the authorities, your company, or Old Republic Remain at the scene until all requirements are met, or as instructed by the authorities

3 Prompt Claims Reporting Knowledge Verification 1. What are the results of reporting a claim too late? 2. What can your insurance company do when a claim is reported promptly? 3. Does it matter how large or small a claim is, whether you should report it or not. YES NO 4. What is the first thing a driver should do, if involved in a collision? 5. What is the second thing the driver should then do? 6. What is Old Republic s phone number for reporting accidents? When can you call?, date and return to your Safety Department: Driver s Name: Date: Driver s Signature:

4 Answers: 1)Loss of evidence, frustrated claimants, spoiled cargo, change in accident scene and increased downtime. 2) Claims staff can conduct a thorough investigation, preserve evidence, obtain witness statements, secure fast and fair settlements, and minimize your downtime. 3) NO 4) First secure the accident scene and second immediately telephone Old Republic Insurance Company of Canada. 5)

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