An Easyread guide on how to deal with Nuisance phone calls and text messages. Northamptonshire Learning Disability Partnership Board

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1 An Easyread guide on how to deal with Nuisance phone calls and text messages Northamptonshire Learning Disability Partnership Board

2 Nuisance calls What are nuisance calls? Nuisance calls are unwanted phone calls from companies trying to promote or sell you something. There are different types of Nuisance Calls 1. A call from a real person trying to sell you something. This is called Live Telesales 2. A pre-recorded message is played when you answer your phone. These are called Automated Calls 3. When you answer the phone and no one is there or the person hangs up. These are called Abandoned and Silent calls 4. Abusive or threatening calls What can I do about Nuisance Calls? Different types of calls are dealt with in different ways. This leaflet will go through what you can do about stopping the different types of nuisance calls

3 Live Telesales How do I stop Live Telesales calls? You can stop Live Telesales calls by registering with Telephone Preference Service (TPS) By registering with the TPS you should only receive live telesales calls if you have told the person you want them. How Can I contact the Telephone Preference Service (TPS)? You can contact the Telephone Preference Service (TPS) Phone: Website: Write: Telephone Preference Service, DMA House, 70 Margaret Street, London, W1W 8SS

4 Can I do anything else to stop Live Telesale calls? You can check privacy statements when you give out your phone number, you can ask someone to help you with this. Tell companies and organisations that you do not want them to sell you things over the phone If live Telesales calls don t stop 28 days after registering with the TPS, you can complain to the TPS using the details above

5 Automated calls How do I stop Automated Calls? You should only receive Automated marketing calls when you have told the person they can make these calls. If you get calls that ask you to phone a premium rate number (one beginning with 090) you can contact PhonepayPlus. PhonepayPlus check products or services that charge you by adding it to your phone bills or pre-pay account. You can contact PhonepayPlus by How Can I contact the PhonepayPlus Phone: (9.30am - 5pm Monday to Friday). Website: Write: Clove Building 4 Maguire Street London SE1 2NQ

6 How do I stop Silent or abandoned calls? These are calls when you answer the phone and there's no one there. If you are receiving abandoned or silent calls you can Try and find out who is calling you: All companies using automated diallers should show a number on your telephone's display, or you can find out the number by dialling If you need more information you can contact Ofcom How can I contact Ofcom? If you need advice or want to make a complaint you can contact Ofcom: Phone: Website: Write: Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA

7 Spam Texts How do I stop Spam Texts? A spam text is a text message sent to a mobile phone marketing a particular product or service. It is against the law for anyone to send you spam texts unless you have previously given them permission. If you get a text message from a number you know or a shortcode (a number between 5 and 8 numbers long) reply STOP to the number. This will tell the sender you no longer wish to receive their text messages. If the text message is from a number you do not know, DO NOT reply. Replying to the text will tell the sender that your number is active and you might get more messages, or voice calls. You can report these messages to the people who provide your phone line. To report a spam text, forward the text to An easy way to remember 7726 is that they are the numbers on your telephone keypad that spell out the word SPAM. You may get an automated response thanking you for the report and giving you further instructions if needed. You will not be charged for sending texts to 7726.

8 Abusive or threatening calls How do I stop abusive or threatening calls? Abusive or threatening calls are nasty calls from people you know or from strangers. The are a criminal offence and against the law If you get Abusive or threatening calls you must call your phone company straight away and ask for their nuisance calls team. It doesn t matter if you know who the caller is or not. You need to tell them what the caller said. Your service may offer you an anonymous call rejection to help top these types of calls. Make sure you ask them if this costs money. If the caller is making direct threats to you or your family and you think they are real and you are in immediate danger you must call 999 straight away. If you think the threats are real but you are not immediate, then you should call your local police station on 101 from any landline or mobile phone

9 What Can I do if the calls or text messages don t stop If Nuisance phone calls and text messages do not stop you can contact the Information Commissioner's Office (ICO) Phone: Website Write: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF What is the ICO doing about nuisance calls? The ICO meet with companies and talk to them about following the rules, obeying the law and monitor what they do. The ICO have the power to fine those who break the law.

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