WATER CERTIFICATION EXAM

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1 WATER CERTIFICATION Test form 420A4 The SERVPRO Water Certification Exam is designed to evaluate what you have learned in the SERVPRO Water Certification Course. All answers for this test are based on these materials. You may use a regular calculator and a psychrometric chart and/or psychrometric calculator. Directions: Please choose the best answer for each question. Write answers on the answer sheet (last page). Please enter the Test Form number at top right on the answer sheet. 1. is the study of air, humidity and temperature and their affect on various materials. a. Relative humidity. b. Psychrometrics. c. Specific humidity d. Wood theory. 2. is the temperature at which water vapor begins to turn to a liquid. a. Dew point. b. Relative humidity. c. Rain. d. Vapor pressure. 3. The measure of water vapor flow through a material is called: a. Vapor pressure. b. Water flow. c. Equilibrium moisture content. d. Permeance. 4. Which source of water presents a significant danger of spreading harmful bacteria and disease? a. External flooding. b. Sewage back-up. c. Laundry hose breakage. d. Only a and b are correct. 5. Which of the following will cause the most damage to materials? a. Sitting in water for days. b. Very cold water. c. High atmospheric vapor pressure. d. The adjuster assigned to the job. 6. Which type of insulation is least likely to be damaged by water if it is dried properly? a. Rockwool. b. Cellulose. c. Fiberglass without a paper backing. d. Fiberglass with a paper backing. 7. Begin pumping water out with a submersible pump before extracting if there is more than: a. 2 inches of standing water. b. 12 inches of standing water. c. 2 feet of standing water. d. 12 feet of standing water. 1

2 8. To dry cavities inside a wall, you should: a. Ignore cavities, they will dry on their own. b. Remove baseboards and drill holes in the drywall. c. Remove flooring next to the wall. d. Place air movers at a 90 o angle to the wall. 9. Make sure electrical equipment used in a water damage has: a. A ground fault circuit interrupter. b. Prongs that have been broken off. c. Electrical tape covering any frays in the cord. d. A thin extension cord. 10. Furniture stains are easiest to remove: a. When there is standing water. b. When the carpet is dry. c. When the carpet is still wet. d. After the carpet has been showcased. 11. In a sewage damage situation, the first step is to: a. Protect the technician. b. Spray an EPA registered disinfectant. c. Try to remove furniture stains. d. Do whatever you can to deodorize the affected area. 12. What PPE must be worn at a sewage damage? a. Rubber boots and gloves. b. Splash goggles & full-body suit. c. Respirator with the proper filters. 13. What is the specific humidity if the air temperature is 60 o F and the relative humidity is 65%? a. 40 grains per pound. b. 50 grains per pound. c. 60 grains per pound. d. 70 grains per pound. 14. You may be able to use in-place (or top down) drying if: a. The water is dirty. b. The water has been there for more than 72 hours. c. You have enough dehumidification. d. Dye from the pad might bleed into the carpet. 15. The number one cause of injury at a water damage is: a. Electricity. b. Slip, trip, and fall. c. Asbestos. d. Mold. 16. Relative humidity is the percent of moisture in the air at a given. a. Pressure. b. Weight. c. Temperature. d. Amount. 2

3 17. Specific humidity is a better measure than relative humidity because it gives the weight of water per pound of dry air. a. Actual. b. Approximate. c. Relative. d. Estimated. 18. Why should you use furniture pads or blocks? a. To stop carpet indentation. b. To prevent furniture and rust stains. c. To make furniture easier to move. d. To absorb any stains that may be in the carpet. 19. SERVPRO Franchise technicians should be: a. Professional. b. Timely. c. Compassionate. 20. When should you perform a customer walk-through? a. After all of the cleaning equipment has been loaded onto the van. b. When the job is completed, perform one walk-through by yourself and another with the customer. c. Never. d. If the customer complains. 21. Where do you dispose of soiled water from a customer s home? a. In a treated sewer. b. On the lawn. c. In a septic tank. d. In the alley in back of the warehouse. 22. How do you handle a customer that says: Is the insurance company going to replace my carpet? a. Notify the adjuster of the problem. b. Tell the customer to discuss the request with the adjuster. c. Do not commit the adjuster to replace the item. 23. Why do we keep samples of the pad? a. So you will be able to replace the pad with a like kind and quality. b. Pad is a collector s item. c. You can sell pad samples for money. 24. Moisture content is: a. The percentage of moisture in materials as compared to the weight of that material when completely dry. b. Read as a percent for wood materials. c. Read as points for nonwood materials. 3

4 25. What determines if an odor is a pleasant odor or an unpleasant odor? a. Vapor pressure of the air. b. Location of the odor. c. Perception of the individual. d. Length of time the odor has been present. 26. A class 2 water loss means that: a. There is no carpet or pad present. b. You must dry carpet and pad. c. You must dry carpet and pad and the water came from above. d. It is a specialty drying situation. 27. Which of the following would be considered a hygroscopic material? a. Brick. b. 6 mil plastic sheeting. c. Carpet. d. Plywood. 28. Why should you read the labels on the products you use? a. It is a federal offense to use a product not in accordance with its labeling. b. So that you will know how much to use, where to use it, and how to apply it. c. So you know any danger that may be related to the product. 29. What does a drying goal include? a. A measurement of specific humidity and a measurement of moisture content in an unaffected area. b. A measurement of temperature and relative humidity. c. A moisture content of 0. d. A Rh of 100%. 30. Nature always seeks a(n). a. Sunny day. b. Equilibrium. c. Partner. d. Imbalance. 31. Extraction is times more efficient than dehumidification. a. 1,200. b. 6. c d. 10, An example of a type of paint with a high permeance is: a. Flat paint. b. Black paint. c. High gloss paint. d. White paint. 33. A vapor barrier typically has a permeance factor: a. Less than 1. b. Greater than 1. c. Greater than 25. d. Greater than 50. 4

5 34. After a water damage restoration job is complete, what is the last action you take before leaving the job site? a. Get the customer s signature on the Authorization to Perform Services form. b. Ask the customer to sign the Certificate of Satisfaction. c. Review the points on the Customer Information Form Water Damage. d. Hug the customer goodbye. 35. A category 1 water damage is a: a. Clean water damage. b. Gray water damage. c. Black water damage. d. Nasty water damage. 36. If you are deodorizing a home because there is smelly water in the crawl space, what is the first step you should take? a. Thermofog the house. b. Seal surfaces which odors have permeated. c. Clean the carpets. d. Pump out the smelly water. 37. In the U.S., specific humidity is measured in: a. Square feet. b. Kilowatts. c. Grains per pound. d. Droplets per inch. 38.It may be necessary for wet baseboard to be removed during emergency service because: a. Legally, you must throw it out. b. Baseboard is permeable. c. Baseboard acts as a moisture barrier that slows you drying process. d. You always run into it with your wand. 39.If the outdoor GPP is 40 grains lower than the indoor GPP, you may consider using a(n): a. Closed drying system. b. Open drying system. c. Round drying system. d. Square drying system. 40. Which is not part of thermodynamics? a. Hot goes to cold. b. Wet goes to dry. c. High pressure goes to low pressure. d. Relative humidity goes to specific humidity. 41. What are the two basic types of SERVPRO extractors? a. Portable and truck-mounted. b. Portable and rotary. c. Rotary and truck-mounted. d. Portable and pressurized. 42. To float a carpet, an air mover must: a. Have a clamp. b. Be a one-speed. c. Lay on its side. d. Heat up. 5

6 43. Wear your respirator: a. When dealing with organic vapors. b. When spraying solvents. c. When dealing with sewage or mold. 44. Cupping on a hardwood floor is an indication that the moisture content on the bottom of the wood is than the top of the wood. a. Higher. b. Lower c. Equal. d. None of the above. 45. Who is not considered at-risk in a water damage situation? a. A one year old girl. b. A 78-year-old man. c. A middle aged healthy woman. d. A middle aged man with asthma. 46. What is an easy safety step you should take to protect your health. a. Wear Personal Protective Equipment. b. Use chemicals in every water damage situation. c. Take off your gloves before eating food in the water damaged environment. d. Wash contaminated clothing with all of your other laundry. 47. To calculate dehumidifier requirements, begin by calculating the of the affected area. a. Linear feet. b. Square feet. c. Cubic feet. 48. When monitoring a building take readings: a. In the affected area. b. Outside of the affected area. c. From the exhaust vent of the dehumidifiers. 49. A deodorant which covers bad odors with a pleasant odor is: a. A pairing agent. b. A masking agent. c. A sanitizing agent. d. An absorption agent. 50. When you enter a water damage situation where a DVD player is wet, you should: a. Turn it on to see if it still works. b. Throw it out it could electrocute someone. c. Take it home to use in your own house. d. Don t turn it on and have it inspected. 51. To check the amount of moisture found in a hardwood floor you should use a: a. Thermometer. b. Hygrometer. c. Moisture sensor (hint: beeps). d. Moisture meter. 6

7 52. The most energy efficient dehumidifier is a: a. Desiccant. b. Conventional refrigerant. c. Low grain refrigerant (LGR). d. Both a and b. 53. What are the potentially poisonous substances found in mold? a. Mycotoxins. b. Biocides. c. Reactive spores. d. None of the above. 54. What tools do you use to disengage the carpet? a. A carpet awl and a knee kicker. b. Pliers and a stair tool. c. A power stretcher and a hammer. d. A screwdriver and a pocket knife. 55. Refrigerant dehumidifiers are most effective between: a. Approximately 68 o F-90 o F b. Approximately 110 o F-140 o F c. Approximately 32 o F-40 o F d. Approximately 50 o F-60 o F 56. After receiving a water damage call, you should arrive at the loss within: a. 1 hour or less. b. 4 hours or less. c. 24 hours or less. d. 48 hours of less. 57. HEPA filters capture % of particles down to microns. a. 100%; b. 50%; 3 c %; 0.3 d. 80%; When pulling pad, you should: a. Cut any seams that make your job easier. b. Extract the pad and keep a sample. c. Extract the pad and throw it all away. d. Fold and crease the carpet to get it out of the way. 59. To determine the perimeter of wet carpet and pad: a. Disengage the carpet. b. Use a moisture sensor. c. Use your hand. d. Use a thermohygrometer. 60. Wood must be dried within % of its normal moisture content. a. 50 b. 100 c. 4 d When fogging make sure to: a. Hold your breath. b. Let people in the building know to close their doors. c. Wear a respirator and evacuate the area. d. None of the above. 7

8 62. If you enter a water damaged museum that has a lot of valuable paper documents you should: a. Place extra air movers. b. Place extra dehumidifiers. c. Inventory and take the documents to a freezer facility. d. Let them dry naturally. 63. If you know the relative humidity and the temperature you can use a psychrometric chart to determine: a. Specific humidity. b. Vapor pressure. c. Dew point temperature. 64. Secondary damage is most likely to occur in materials that are: a. Hygroscopic. b. Thermoneucleic. c. Gastrointestinal. d. Hydroplanic. 65. What are the primary pre-existing conditions to check for in water damage situations? a. Delamination and mold growth. b. Urine and bad odors. c. Warped and bowed hardwood floors. d. Furniture stains and water spots. 66. To determine that a wall is dry, check to ensure that: a. The relative humidity in the room is less than 40%. b. The specific humidity in the room is the same as the specific humidity outside. c. The moisture content of the wall is the same as the moisture content of the same material in an unaffected area. d. The equipment has been running for 3 days. 67. How long will it take to dry a job? a. It depends on the job. b. 1 day. c. 3 days. d. 7 days. 68. If you are performing emergency services at a category 2 water damage, you must: a. Remove carpet. b. Remove pad. c. Clean carpet and pad. d. Both a and b are correct. 69. When scoping a water damage, check: a. Just the subfloor. b. Any place that may have been affected. c. The area where water entered the structure. d. Anywhere you see mold growth. 8

9 70. If the air leaving the dehumidifier is 35 gpp and the air in the affected area is 45 gpp, the grain depression is: a. 80 gpp. b. 14 gpp. c. 25 gpp. d. 10 gpp. 71. Which dehumidifier would you use in the following conditions: 40 o F/ 40% Rh. a. Refrigerant. b. Desiccant. c. Hot gas. d. Absorbent. 72. If you smell an odor but do not see it you should: a. Assume that it is not there. b. Fog the area. c. Continue searching until you find the source. d. Ignore it. 73. Inspect a wall cavity during a water damage if: a. Water is over the sill plate. b. Water ran down the wall. c. The outside of the wall is wet. d. Only a and b are correct. 74. Blocking an air mover s air inlets can cause the motor to: a. Not operate. b. Overheat. c. Make excessive noise. d. Slow down. 75. Before performing emergency services for water damage losses, you should: a. Have the customer sign an Authorization to Perform Services. b. Coordinate all subcontract work that will be required. c. Schedule restoration work. d. Clean the carpet. 76. Air movers should be positioned to blow air directly into the back of a dehumidifier. 77. Relative humidity should be lowered to no less than 72%. 78. Parquet and laminated wood floors are not affected by water. 79. You should always try to save affected carpet on a sewage loss. 80. Other factors remaining equal, rising temperature will lower relative humidity. 9

10 81. The easiest carpet and pad combination to extract is a multiloop olefin face fiber material with a thick density pad. 82. Delamination is a separation between the primary and secondary backings of a carpet. 83. If you are monitoring a job and find that your drying process is not working, you need to add more equipment or perforate vapor barriers, pull pad, pull baseboards, etc. 84. It is never necessary to get an outside inspection on HVAC systems or electrical equipment, or on air quality, since SERVPRO does it all. 85. When leaving a job, the job site should be the same or better than before the damage happened. a. True 86. First impressions are important since 90% of the job is completed in the first 5 minutes if the customer likes you. a. True 87. In general, it is cheaper to replace a vinyl floor than to dry it. 88. Specific humidity rises if vapor pressure lowers. a. True 89. The primary purpose of your first extraction pass with the wand is to stop water migration. 90. The critical questions that must be answered in a water damage situation are: What is wet? How wet? Is it drying? Is it dry? 91. Air that will hold no more water vapor at a given temperature is said to be overweighed. 92. A biocide is a chemical agent that destroys or kills living organisms. a. True 93. You must only clean the wet part of water damaged carpet. 10

11 94. Everyone must be aware of a complaint, including the production crew, the office staff, the owner, and the adjuster. 95. A sanitary level of clean means that soils and contaminants are removed to the point that general health is protected. 11

12 SERVPRO WATER CERTIFICATION WATER CERTIFICATION Name Test Form (See page 1) 1. (A) (B) (C) (D) 2. (A) (B) (C) (D) 3. (A) (B) (C) (D) 4. (A) (B) (C) (D) 5. (A) (B) (C) (D) 6. (A) (B) (C) (D) 7. (A) (B) (C) (D) 8. (A) (B) (C) (D) 9. (A) (B) (C) (D) 10. (A) (B) (C) (D) 11. (A) (B) (C) (D) 12. (A) (B) (C) (D) 13. (A) (B) (C) (D) 14. (A) (B) (C) (D) 15. (A) (B) (C) (D) 16. (A) (B) (C) (D) 17. (A) (B) (C) (D) 18. (A) (B) (C) (D) 19. (A) (B) (C) (D) 20. (A) (B) (C) (D) 21. (A) (B) (C) (D) 22. (A) (B) (C) (D) 23. (A) (B) (C) (D) 24. (A) (B) (C) (D) 25. (A) (B) (C) (D) 26. (A) (B) (C) (D) 27. (A) (B) (C) (D) 28. (A) (B) (C) (D) 29. (A) (B) (C) (D) 30. (A) (B) (C) (D) 31. (A) (B) (C) (D) 32. (A) (B) (C) (D) 33. (A) (B) (C) (D) 34. (A) (B) (C) (D) 35. (A) (B) (C) (D) 36. (A) (B) (C) (D) 37. (A) (B) (C) (D) 38. (A) (B) (C) (D) 39. (A) (B) (C) (D) 40. (A) (B) (C) (D) 41. (A) (B) (C) (D) 42. (A) (B) (C) (D) 43. (A) (B) (C) (D) 44. (A) (B) (C) (D) 45. (A) (B) (C) (D) 46. (A) (B) (C) (D) 47. (A) (B) (C) (D) 48. (A) (B) (C) (D) 49. (A) (B) (C) (D) 50. (A) (B) (C) (D) 51. (A) (B) (C) (D) 52. (A) (B) (C) (D) 53. (A) (B) (C) (D) 54. (A) (B) (C) (D) 55. (A) (B) (C) (D) 56. (A) (B) (C) (D) 57. (A) (B) (C) (D) 58. (A) (B) (C) (D) 59. (A) (B) (C) (D) 60. (A) (B) (C) (D) 61. (A) (B) (C) (D) 62. (A) (B) (C) (D) 63. (A) (B) (C) (D) 64. (A) (B) (C) (D) 65. (A) (B) (C) (D) 66. (A) (B) (C) (D) 67. (A) (B) (C) (D) 68. (A) (B) (C) (D) 69. (A) (B) (C) (D) 70. (A) (B) (C) (D) 71. (A) (B) (C) (D) 72. (A) (B) (C) (D) 73. (A) (B) (C) (D) 74. (A) (B) (C) (D) 75. (A) (B) (C) (D) 76. (A) (B) (C) (D) 77. (A) (B) (C) (D) 78. (A) (B) (C) (D) 79. (A) (B) (C) (D) 80. (A) (B) (C) (D) 81. (A) (B) (C) (D) 82. (A) (B) (C) (D) 83. (A) (B) (C) (D) 84. (A) (B) (C) (D) 85. (A) (B) (C) (D) 86. (A) (B) (C) (D) 87. (A) (B) (C) (D) 88. (A) (B) (C) (D) 89. (A) (B) (C) (D) 90. (A) (B) (C) (D) 91. (A) (B) (C) (D) 92. (A) (B) (C) (D) 93. (A) (B) (C) (D) 94. (A) (B) (C) (D) 95. (A) (B) (C) (D) Honor Statement I confirm that I completed this test on my own without assistance of co-workers or management. Name (printed) Signature Date

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