Our broadband and phone is only available to OVO Energy PAYM customers through My OVO.

Transcription

1 OVO Broadband price list Our broadband and phone is only available to OVO Energy PAYM customers through My OVO. Here you can find out about our plans, call bundles, calls and extras. Plus, the cost off any oneoff charges and exit fees. All prices include VAT, unless we say otherwise. For other information, see our full Terms and Conditions Our plans We have 2 simple plans. Unlimited Broadband 25 a month Unlimited Fibre 40 a month (Paperless statements paid by Direct Debit) (Paperless statements paid by Direct Debit) 12-month contract 12-month contract Broadband (unlimited downloads and uploads) 8 Fibre broadband (unlimited downloads and uploads) 23 Line rental 17 Line rental 17 OVO Broadband router (worth 69.99) + delivery 0 OVO Broadband router (worth 69.99) + delivery 0 Line activation 0 Line activation 0 If you cancel your OVO Energy contract, your plan will cost 5 extra a month. 19 th October 2015 Version V.1.1 1

2 Our call bundles We have 3 great-value bundles, which you can add to your plan for a minimum of a month. UK Landline Unlimited anytime UK landline calls 5 a month Unlimited calls 24/7 to all numbers starting 01, 02 or 03 and landline calls to Jersey, Guernsey and Isle of Man, excluding dial-up internet, indirect access and all other numbers. Calls to 084, 087, 09 and 118 numbers consist of a 10p per minute access charge from OVO, plus a service charge set by the company you call. UK Mobile Anytime UK mobile calls 5 a month 3,000 minutes a month of anytime calls to UK mobile networks. International Anytime international calls 5 a month 3,000 minutes a month of anytime calls to landlines in all EU countries, USA, Canada, Australia, New Zealand and South Africa. Plus, calls to mobiles in these countries cost 10p a minute. EU Countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden 19 th October 2015 Version V.1.1 2

3 Call charges Our call prices stay the same, all day. There are our prices if you don t have, or you ve used up, our call bundles Call type Cost per minute UK landline calls starting 01, 02 or 03, including Jersey, Guernsey and Isle of Man 10p UK mobile calls 10p Calls to 087, 084, 09 and 118 numbers 10p per minute access charge from OVO, plus a service charge set by the company you call. INTERNATIONAL CALLS If you don t have our International Call Bundle, or call any other country (outside the bundle) here s what you ll pay when you call abroad. There s an A-Z list on the detailed call price list page, so you can see which destinations sit within each band. Band Cost per minute Band Cost per minute Band A 10p Band G 20p Band B 20p Band H 40p Band C 40p Band I 60p Band D 80p Band J 1 Band E 2.50 Band K 5 Band F 5 Band L th October 2015 Version V.1.1 3

4 CALL ROUNDING All calls, except those to 084, 087, 09 and 118 numbers, will be rounded up to the next whole minute and charged at the pence per minute price for the destination. Calls to service numbers starting 084, 087, 09 and 118 consist of a 10 pence per minute access charge from OVO, plus a service charge set by the company you call. When the call duration is under 1 minute, the access charge is rounded up to the whole minute. For calls over 1 minute, the access charge is rounded up to the next whole second. Duration based service charges are always rounded up to the next whole second. Extras You can add extra features to your plan, for a minimum of a month. Premium voic 2 Store up to 30 messages and record your own greeting. Call waiting 2 Hear a discreet beep when you re on the phone and someone is trying to call, then decide whether to answer. Caller display 1 See who s calling you before you pick up the phone. Anonymous call reject 2 Allows you to reject callers who ve withheld their telephone number. Choose to refuse 2 Block up to 10 numbers from calling you. Outgoing call bar 2 Lock your phone so you can only make 999 calls (you can still receive calls) 19 th October 2015 Version V.1.1 4

5 One-off charges and exit fees We d like to make you aware of the additional charges we might add to your bill. Reason for charge Failed Direct Debit 5 To keep costs and therefore your prices low you need to pay by Direct Debit. We might charge you for our costs if your Direct Debit fails. Late payment 5 If you don t pay your bill, we ll you a reminder or call you. However, if you don t pay it within 10 days of the date we reminded you, we might add a late payment charge of 5. Paper bill 2 a month Viewing your bill online in My OVO doesn t cost anything, but we charge for paper bills. New line 50 We ll charge if you need a new phone line. Cease charge 20 We ll charge if you switch to a cable provider, to another broadband supplier without following the standard transfer process, or if you cancel OVO Broadband completely. Line renumber 15 If you want to change your phone number. Home move 50 We ll move you once for free within any calendar year. But we will charge if you move again within 12 months after. Engineer visit 80 We ll charge you if we come to your home and discover that the fault is with 19 th October 2015 Version V.1.1 5

6 internal wiring or equipment connected to your phone line, something you ve caused or could have prevented inside your home or garden, or there s no fault. Failed Engineer visit 80 We ll charge you if you re not home when our engineer visits. OVO router We ll send you a best-in-class OVO router when you join. But, if you cancel before your go-live date and don t return it in excellent condition, we ll charge you for it. EXIT FEES If you leave OVO Broadband while you re still within your 12-month contract, we ll charge you for every whole month left. Unlimited broadband 20 a month (plus VAT) Unlimited Fibre 30 a month (plus VAT) Detailed call price list STANDARD CALL COST (PENCE) DESCRIPTION PER MINUTE National Fixed Line 10 Local A 10 Local B 10 CPWN National On-Net 10 CPWN Local On-Net 10 UK Islands 10 Isle of Man 10 OnNet Outbound Landline 10 Vodafone Mobile 10 O2 Mobile 10 Orange Mobile th October 2015 Version V.1.1 6

7 T-Mobile 10 BT Mobile 10 Three Mobile 10 Opal Mobile 20 Dolphin Mobile 20 STANDARD CALL COST (PENCE) DESCRIPTION BAND PER MINUTE Destinations included in the International Calls bundle Andorra A 10 Australia A 10 Austria A 10 AUSTRIA - VIENNA A 10 Belgium A 10 BELGIUM - BRUSSELS A 10 Bulgaria A 10 Canada A 10 CANARY ISLANDS A 10 Croatia A 10 Cyprus A 10 Czech Republic A 10 Denmark A 10 Estonia A 10 Finland A 10 France A 10 FRANCE-PARIS A 10 Germany A 10 GERMANY - FRANKFURT A 10 Gibraltar A 10 Greece A 10 GREECE - ATHENS A 10 Hungary A 10 Ireland A 10 IRELAND - DUBLIN A 10 Italy A 10 ITALY MILAN A 10 Latvia A 10 Lithuania A 10 Luxembourg A 10 Malta A 10 Netherlands A 10 NETHERLANDS - AMSTERDAM A 10 NETHERLANDS - ROTTERDAM A 10 New Zealand A th October 2015 Version V.1.1 7

8 NEW ZEALAND - AUCKLAND A 10 Northern Cyprus A 10 Poland A 10 Portugal A 10 Romania A 10 ROMANIA - BUCHAREST A 10 San Marino A 10 Slovakia A 10 Slovenia A 10 South Africa A 10 Spain A 10 SPAIN - BARCELONA A 10 SPAIN - MADRID A 10 Sweden A 10 SWEDEN - STOCKHOLM A 10 U.S.A A 10 U.S.A. - TOLLFREE ACCESS A 10 Andorra - Mobile G 20 Australia - Mobile G 20 Austria - Mobile G 20 Belgium - Mobile G 20 Bulgaria - Mobile G 20 Croatia - Mobile G 20 Croatia - Mobile G 20 Cyprus - Mobile G 20 Czech Republic - Mobile G 20 Denmark - Mobile G 20 Estonia - Mobile G 20 Finland - Mobile G 20 France - Mobile G 20 Germany - Mobile G 20 Gibraltar - Mobile G 20 Greece - Mobile G 20 Hungary - Mobile G 20 Ireland - Mobile G 20 Italy - Mobile G 20 Latvia - Mobile G 20 Lithuania - Mobile G 20 Luxembourg - Mobile G 20 Malta - Mobile G 20 Netherlands - Mobile G 20 New Zealand - Mobile G 20 Poland - Mobile G 20 Portugal - Mobile G 20 Romania - Mobile G 20 Slovakia - Mobile G th October 2015 Version V.1.1 8

9 Slovenia - Mobile G 20 South Africa - Mobile G 20 Spain - Mobile G 20 Sweden - Mobile G 20 ALL OTHER DESTINATIONS Afghanistan C 40 Afghanistan - Mobile I 60 Albania B 20 Albania - Mobile H 40 Algeria B 20 Algeria - Mobile H 40 American Samoa B 20 Andorra - ISDN G 20 Angola B 20 Angola - Mobile H 40 Anguilla C 40 Anguilla - Mobile I 60 Antarctica E 250 Antigua & Barbuda C 40 Antigua & Barbuda - Mobile I 60 Argentina B 20 Argentina - ISDN H 40 Argentina - Mobile H 40 Armenia B 20 Armenia - Mobile H 40 Aruba B 20 Aruba - ISDN H 40 Aruba - Mobile H 40 Ascension Island E 250 Australia - ISDN I 60 Austria - ISDN I 60 Azerbaijan D 80 Azerbaijan - Mobile J 100 AZORES B 20 Bahamas B 20 Bahrain B 20 Bahrain - ISDN H 40 Bahrain - Mobile H 40 Bangladesh B 20 Bangladesh - Mobile H 40 Barbados B 20 Barbados - ISDN H 40 Barbados - Mobile H 40 Belarus C th October 2015 Version V.1.1 9

10 Belarus - ISDN I 60 Belarus - Mobile I 60 Belgium - ISDN G 20 Belize D 80 Belize - Mobile J 100 Benin Republic C 40 Benin Republic - Mobile I 60 Bermuda B 20 Bermuda - ISDN H 40 Bermuda - Mobile H 40 Bhutan B 20 Bhutan - Mobile H 40 Bolivia B 20 Bolivia - Mobile H 40 Bosnia & Herzegovina B 20 Bosnia & Herzegovina - Mobile H 40 Botswana B 20 Botswana - Mobile H 40 Br. Virgin Islands B 20 Brazil B 20 Brazil - ISDN H 40 Brazil - Mobile H 40 Brunei B 20 Brunei - ISDN H 40 Brunei - Mobile H 40 Burkina Faso D 80 Burkina Faso - Mobile J 100 Burundi D 80 Burundi - Mobile J 100 Cambodia B 20 Cambodia - Mobile H 40 Cameroon C 40 Cameroon - Mobile I 60 Canada - ISDN G 20 Cape Verde C 40 Cape Verde - Mobile I 60 Cayman Islands B 20 Cayman Islands - Mobile H 40 Central African Republic D 80 Chad D 80 Chile B 20 Chile - ISDN H 40 Chile - Mobile H 40 China B 20 China - ISDN H 40 China - Mobile H th October 2015 Version V

11 Christmas Island B 20 Cocos Islands B 20 Colombia B 20 Colombia - Mobile H 40 Comoros D 80 Comoros - Mobile I 60 Congo D 80 Congo - Mobile J 100 Cook Islands E 250 Costa Rica B 20 Costa Rica - Mobile H 40 Cuba D 80 Cuba - Mobile J 100 Cyprus - ISDN G 20 Czech Republic - ISDN G 20 Democratic Republic of Congo D 80 Democratic Republic of Congo - ISDN J 100 Denmark - ISDN G 20 Diego Garcia E 250 Djibouti E 250 Djibouti - Mobile K 500 Dominica B 20 Dominica - Mobile H 40 Dominican Republic B 20 Dominican Republic - Mobile H 40 East Timor E 250 East Timor - Mobile K 500 Ecuador B 20 Ecuador - Mobile H 40 Egypt B 20 Egypt - ISDN H 40 Egypt - Mobile H 40 El Salvador B 20 El Salvador - Mobile H 40 Equatorial Guinea C 40 Equatorial Guinea - Mobile I 60 Eritrea C 40 Eritrea - Mobile I 60 Estonia - Premium J 100 Ethiopia C 40 Ethiopia - Mobile I 60 Falkland Islands E 250 Faroe Islands B 20 Faroe Islands - Mobile H 40 Fiji C 40 Fiji - Mobile I th October 2015 Version V

12 Finland - ISDN I 60 France - ISDN I 60 French Guiana B 20 French Guiana - ISDN I 60 French Guiana - Mobile I 60 French Polynesia C 40 French Polynesia - ISDN I 60 French Polynesia - Mobile I 60 Gabon D 80 Gabon - Mobile J 100 Gambia D 80 Gambia - Mobile J 100 Georgia B 20 Georgia - Mobile H 40 Germany - ISDN J 100 Ghana C 40 Ghana - Mobile I 60 Gibraltar - ISDN I 60 Greece - ISDN G 20 Greenland D 80 Greenland - Mobile J 100 Grenada C 40 Grenada - Mobile I 60 Guadeloupe C 40 Guadeloupe - ISDN I 60 Guadeloupe - Mobile I 60 Guam B 20 GUANTANAMO BAY - CUBA E 250 Guatemala B 20 Guatemala - Mobile H 40 Guinea Republic D 80 Guinea Republic - Mobile J 100 Guinea - Bissau D 80 Guyana C 40 Guyana - Mobile I 60 Haiti C 40 Haiti - Mobile I 60 Honduras B 20 Honduras - Mobile H 40 Hong Kong B 20 Hong Kong - ISDN H 40 Hong Kong - Mobile H 40 Hungary - ISDN G 20 Iceland B 20 Iceland - ISDN H 40 Iceland - Mobile H th October 2015 Version V

13 India B 20 INDIA - DELHI B 20 India - ISDN H 40 INDIA - MADRAS B 20 India - Mobile H 40 Indonesia B 20 Indonesia - ISDN H 40 Indonesia - Mobile G 20 Iran B 20 Iran - Mobile H 40 Iraq B 20 Iraq - Mobile H 40 Ireland - ISDN I 60 Ireland - Premium I 60 Israel B 20 Israel Palestine B 20 Israel Palestine - Mobile H 40 Israel - ISDN H 40 Israel - Mobile H 40 Italy - ISDN G 20 Ivory Coast D 80 Ivory Coast - Mobile J 100 Jamaica C 40 Jamaica - Mobile I 60 Japan B 20 Japan - ISDN J 100 Japan - Mobile H 40 Jordan C 40 Jordan - Mobile I 60 Kazakhstan B 20 Kazakhstan - Mobile H 40 Kenya C 40 Kenya - Mobile I 60 Kiribati D 80 Kuwait B 20 Kuwait - Mobile H 40 Kyrgyzstan C 40 Kyrgyzstan - Mobile I 60 Laos B 20 Laos - Mobile H 40 Lebanon B 20 Lebanon - Mobile H 40 Lesotho C 40 Lesotho - Mobile I 60 Liberia D 80 Liberia - Mobile J th October 2015 Version V

14 Libya C 40 Libya - Mobile I 60 Liechtenstein B 20 Liechtenstein - ISDN H 40 Liechtenstein - Mobile H 40 Luxembourg - ISDN I 60 Macao B 20 Macao - Mobile H 40 Macedonia B 20 Macedonia - Mobile H 40 Madagascar D 80 Madagascar - Mobile J 100 MADEIRA B 20 Malawi D 80 Malawi - Mobile J 100 Malaysia B 20 Malaysia - ISDN H 40 Malaysia - Mobile H 40 Maldive Islands E 250 Maldive Islands - Mobile K 500 Mali D 80 Mali - Mobile J 100 Marianna Islands B 20 Marshall Islands D 80 Martinique B 20 Martinique - ISDN H 40 Martinique - Mobile H 40 Mauritania D 80 Mauritania - Mobile J 100 Mauritius B 20 Mauritius - ISDN H 40 Mauritius - Mobile H 40 MAYOTTE B 20 Mayotte - Mobile H 40 Mexico B 20 Mexico - ISDN H 40 Mexico - Mobile H 40 Micronesia D 80 Moldova C 40 Moldova - Mobile I 60 Monaco B 20 Monaco - ISDN H 40 Monaco - Mobile H 40 Mongolia B 20 Mongolia - Mobile H 40 Montenegro - Mobile H th October 2015 Version V

15 Montserrat C 40 Montserrat - Mobile I 60 Morocco B 20 Morocco - Mobile H 40 Mozambique B 20 Mozambique - Mobile H 40 Myanmar C 40 Myanmar - Mobile I 60 Namibia B 20 Namibia - Mobile H 40 Nauru E 250 Nepal C 40 Nepal - Mobile I 60 Netherlands Antilles B 20 Netherlands Antilles - Mobile H 40 Netherlands - ISDN I 60 New Caledonia C 40 New Caledonia - ISDN I 60 New Zealand - ISDN I 60 Nicaragua C 40 Nicaragua - Mobile I 60 Niger C 40 Niger - Mobile I 60 Nigeria B 20 Nigeria - Mobile H 40 Niue Island D 80 Norfolk Island E 250 North Korea D 80 Norway B 20 Norway - ISDN H 40 Norway - Mobile H 40 Oman C 40 Oman - Mobile I 60 Pakistan B 20 Pakistan - Mobile H 40 Palau D 80 Palestine C 40 Panama B 20 Panama - Mobile H 40 Papua New Guinea D 80 Papua New Guinea - Mobile J 100 Paraguay B 20 Paraguay - Mobile H 40 Peru B 20 Peru - Mobile H 40 Philippines B th October 2015 Version V

16 Philippines - ISDN I 60 PHILIPPINES - MANILA B 20 Philippines - Mobile H 40 Poland - ISDN G 20 Portugal - ISDN H 40 Puerto Rico B 20 Qatar C 40 Qatar - Mobile I 60 Reunion B 20 Reunion - Mobile H 40 Romania - ISDN G 20 Russia B 20 Russia - ISDN H 40 Russia - Mobile H 40 RUSSIA - MOSCOW B 20 RUSSIA - ST PETERSBURG B 20 Rwanda D 80 Sao Tome & Principe E 250 Saudi Arabia B 20 Saudi Arabia - Mobile H 40 Senegal C 40 Senegal - Mobile I 60 Serbia B 20 Serbia - Mobile H 40 Serbia - Mobile H 40 Seychelles D 80 Seychelles - Mobile J 100 Sierra Leone D 80 Sierra Leone - Mobile J 100 Singapore B 20 Singapore - ISDN H 40 Singapore - Mobile H 40 Slovenia - ISDN G 20 Solomon Islands E 250 Somalia D 80 South Africa - ISDN H 40 South Korea B 20 South Korea - ISDN H 40 South Korea - Mobile H 40 South Sudan E 250 South Sudan - Mobile K 500 Spain - ISDN G 20 Sri Lanka B 20 Sri Lanka - Mobile H 40 St Helena E 250 St Kitts & Nevis B th October 2015 Version V

17 St Kitts & Nevis - Mobile H 40 St Lucia B 20 St Lucia - Mobile H 40 St Pierre & Miquelon C 40 St Pierre & Miquelon - Mobile I 60 St Vincent & The Grenadines C 40 St Vincent & The Grenadines - Mobile I 60 Sudan C 40 Sudan - Mobile I 60 Surinam C 40 Surinam - Mobile I 60 Swaziland C 40 Swaziland - Mobile I 60 Sweden - ISDN H 40 Switzerland B 20 SWITZERLAND - GENEVA B 20 Switzerland - ISDN H 40 Switzerland - Mobile H 40 SWITZERLAND - ZURICH B 20 Syria C 40 Syria - Mobile I 60 Taiwan B 20 Taiwan - ISDN H 40 Taiwan - Mobile H 40 Tajikistan C 40 Tajikistan - Mobile I 60 Tanzania D 80 Tanzania - Mobile J 100 Thailand B 20 Thailand - ISDN H 40 Thailand - Mobile H 40 Togo D 80 Togo - Mobile J 100 Tokelau F 500 Tonga D 80 Trinidad & Tobago C 40 Trinidad & Tobago - Mobile I 60 Tunisia D 80 Tunisia - Mobile J 100 Turkey B 20 TURKEY - ISTANBUL C 40 Turkey - ISDN H 40 Turkey - Mobile H 40 Turkmenistan B 20 Turkmenistan - Mobile H 40 Turks & Caicos Islands C th October 2015 Version V

18 Turks & Caicos Islands - Mobile I 60 Tuvalu D 80 Tuvalu - Mobile J 100 U.S. Virgin Islands B 20 U.S.A. - ISDN H 40 Uganda D 80 Uganda - Mobile J 100 Ukraine B 20 Ukraine - Mobile H 40 United Arab Emirates C 40 United Arab Emirates - Mobile I 60 United Arab Emirates - ISDN I 60 Uruguay B 20 Uruguay - Mobile H 40 USA - Premium B 20 Uzbekistan B 20 Uzbekistan - Mobile H 40 Vanuatu D 80 Venezuela B 20 Venezuela - Mobile H 40 Vietnam B 20 Vietnam - Mobile H 40 Wallis & Futuna Islands E 250 Western Samoa D 80 Yemen C 40 Yemen - Mobile I 60 Zambia C 40 Zambia - Mobile I 60 Zimbabwe C 40 Zimbabwe - Mobile I / 087 / 118 / 09 NUMBERS PER CALL PER MINUTE OVO ACCESS CHARGE SC SC SC SC SC SC SC SC SC SC SC SC SC th October 2015 Version V

19 SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC th October 2015 Version V

20 SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SERVICES Services C Rate 40 Services D Rate 40 Services E Rate 20 Services F Rate 40 Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF th October 2015 Version V

21 Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services Fixed Fee FF Services FM10 Rate 40 Services FM9 Rate 40 Services FW1 3GV Rate 40 Services FW1 Rate 40 Services FW10 Rate 40 Services FW12 Rate 40 Services FW2 Rate 40 Services FW3 Rate 40 Services FW4 Rate 40 Services FW5 Rate 40 Services FW6 Rate 40 Services FW7 ISDN 80 Services FW7 Rate 40 Services FW8 Rate 40 Services FW9 Rate 40 Services H Rate 80 Services I1 Rate 20 Services I10 rate 20 Services I11 rate 20 Services I12 rate 20 Services I13 Rate 20 Services I14 Rate 20 Services I15 Rate 20 Services I16 Rate th October 2015 Version V

22 Services I17 Rate 20 Services I18 Rate 20 Services I19 Rate 20 Services I2 Rate 20 Services I20 Rate 20 Services I21 Rate 20 Services I22 Rate 20 Services I23 Rate 20 Services I24 Rate 20 Services I25 Rate 20 Services I26 Rate 20 Services i28 Rate Services i29 Rate Services I3 rate 20 Services I30 Rate 20 Services I33 Rate 20 Services I4 rate 20 Services I5 rate 20 Services I8 Rate 80 Services I9 rate 20 Services J Rate 80 Services K Rate 80 Services Local Services Local Short Services M Rate 80 Services MM1 Rate Services MM2 Rate Services MM3 Rate Services MM4 Rate Services MM5 Rate Services MM6 Rate Services MM7 Rate Services N Rate 80 Services National 10 Services PN1 Rate 80 Services PN10 Rate 80 Services PN11 Rate 80 Services PN12 Rate 80 Services PN13 Rate 80 Services PN14 Rate 80 Services PN15 Rate 80 Services PN16 Rate 80 Services PN17 Rate 80 Services PN18 Rate 80 Services PN19 Rate 80 Services PN2 Rate th October 2015 Version V

23 Services PN20 Rate 80 Services PN21 Rate 80 Services PN22 Rate 20 Services PN3 Rate 80 Services PN4 Rate 80 Services PN5 Rate 80 Services PN6 Rate 80 Services PN7 Rate Services PN8 Rate 80 Services PN9 Rate 80 Services R Rate 20 Mobile Services fm11 80 Mobile Services fm12 80 Mobile Services FM13 40 Mobile Services FM14 20 Mobile Services FM15 20 Mobile Services FM16 20 Mobile Services FM17 20 SATELLITE Globalstar-Satellite 1000 Ellipso-Satellite 1000 ICO Global Comms-Satellite 1000 Inmarsat Aero-Satellite 1000 Inmarsat B HSD-Satellite 1000 Inmarsat B-Satellite 1000 Inmarsat BGAN HSD-Satellite 1000 Inmarsat BGAN-Satellite 1000 INMARSAT HSD DUPLEX 1000 Inmarsat Maritime HSD-Satellite 1000 Inmarsat Maritime-Satellite 1000 Inmarsat Mini M-Satellite 1000 INMARSAT-Mini M (EAST ATLANTIC) 1000 Inmarsat-Satellite 1000 Iridium-Satellite 1000 Other-Satellite 1000 Personal Number-Satellite 1000 MOBILE ISDN 02 MOBILE ISDN 100 BT Mobile-ISDN 100 OPAL MOBILE ISDN 100 ORANGE MOBILE ISDN 100 T-MOBILE ISDN 100 THREE MOBILE ISDN th October 2015 Version V

24 VODAFONE MOBILE ISDN 100 SELECT SERVICES Multi-Way Calling 10 0 Reminder Call 10 0 Ringback When Free 10 0 CLI Recall 0 0 CLI Retrieval 10 0 CLI Retrieval Erase 10 0 Voic Call Return 10 0 Speaking Clock FREEPHONE Operator Service 0 Emergency Services 0 0 Emergency Voice Text 0 0 Facility Fee Visually Impaired DQ 0 0 Free 0 helpline 0 International Freephone Service 0 Visually Impaired DQ 0 Non-Emergency Helpline 0 Single Non-Emergency 0 0 OTHER Facility Fee Voice Text Service Internet Connection 20 Community Internet Services 20 SMS Message - Free 0 0 SMS Message - Premium SMS Message - Standard 20 0 Transit Traffic IDA 10 Voice Text Service 250 Reverse Charge 0 IVR Terminate 10 0 App to App 0 19 th October 2015 Version V