Hello Finance lead generation agreement. Helloleads.co.uk. Agreement number. This agreement is between

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1 Hello Finance lead generation agreement. Helloleads.co.uk Agreement number This agreement is between Hello Finance Limited, 7 Fidlas Road, Llanishen Cardiff CF14 0LW here in after called the company and XXXXX, XXXXX, XXXX, XXX here in after called the authorised firm. 1. Both parties agree that the terms and conditions of this agreement will apply to the provisions of mortgage and loan leads to the authorised firm. 2. The period of this agreement will start on the. and will continue in force until terminated by either party as allowed under condition 32 or Definitions applying to this agreement, a. FSA shall mean the Financial Services authority, b. Independent shall mean a firm that provides wholly or predominately from the whole of market and enables a customer to pay a fee for that service. c. Whole of market shall mean considering a sufficiently large number of regulated mortgage contracts which are generally available from the market and such consideration is based on criteria which reflect adequate knowledge of the regulated mortgage contracts generally available from the market as a whole bearing in mind what is suitable for the customers needs. d. Advice shall mean providing the customer with advice and a personal recommendation. e. Mortgage deal shall mean any mortgage contract or re-mortgage contract where the terms of the contract vary but not where the change is only associated to APR or amount of the loan.

2 f. Professional shall mean a mortgage adviser who holds the qualifications set down by the Financial Services Skills Council as required by the FSA under the training and competency requirements and other FSA handbook rules. g. FSA shall mean the financial services authority. h. FSA handbook shall mean the set of rules produced and issued and updated from time to time by the FSA. i. Lead introduction form shall mean the lead introduction data collection form that is designed to collect client data. A version of this form shall from time to time appear on the Company s web site(s). j. Satisfactory lead introduction form shall mean a lead introduction form where the compulsory fields have been completed by the client and enough of these fields have been correctly completed so as to allow contact to be made by telephone an with the lead generation form attached has been transmitted to the Authorised firm by the approved method within 2 hours of completion by the client. k. Unsatisfactory lead introduction form shall mean a lead introduction form which does not meet the requirements of a Satisfactory lead introduction form. l. Client shall mean any person who completes a lead introduction form on a web site and that form is then transmitted by the Company to the Authorised firm. m. Mortgage intermediary shall have the same meaning as allocated to it in the FSA Handbook. n. Initial acknowledgement shall mean an automatic (where this is possible) sent to the client at the address they have provided on the lead introduction form. o. Details about the authorised firm shall mean a set of words not exceeding 60 words which describe the authorised firm and provide the contact details for the authorised firm so that the client has the option of making contract with the authorised firm. p. Quota shall mean the number shown under quota in the order form and that number shall be the number of satisfactory lead introduction forms that the authorised firm requests the company to provide. This quota may be broken down into categories as allowed in the order form. q. Company s web site shall mean any web site owned by the Company. r. Web site shall include both Company s web site and third party owned or managed web sites. s. Financial Promotion shall have the meaning attached to it in the FSMA t. FSMA 2000 shall mean the Financial Services and Markets Act 2000 and any amendment to that act or secondary legislation issued by way of that act that shall take place from time to time.

3 u. CCA shall mean the Consumer Credit Act and any amendment to that act or secondary legislation issued by way of that act that shall take place from time to time. v. Schedule shall mean the schedule attached to this agreement including amendments to that schedule as agreed in line with condition 8 below. w. Order form shall mean the order forms as issued from time to time to time by the Authorised Firm to the Company. x. Independent shall mean that a mortgage intermediary shall be able to provide wholly or predominately mortgage deals from the whole of market and can, if required, enable a customer to pay a fee for that service. y. Mortgage deal shall mean any mortgage contract or re-mortgage contract where the terms of the contract vary but not where the change is only associated to APR or amount of the loan. So items which could produce a different mortgage deal would be alternatives such as i. Variable or fixed, ii. Repayment or interest only, iii. A different lender, iv. A different named product. z. Force Majeure shall mean any event which is, i. outside the reasonable control of the party effected by the event, and ii. substantially effects that parties ability to perform any of its obligations under the agreement (other than obligations to make payment for amounts correctly invoiced). Force Majeure shall include but shall not be limited to fire, flood, lightening, was, revolution, terrorism, riot, strike, industrial action, or failure of supplies. 4. The purpose of this agreement is that the Company shall provide the authorised firm with satisfactory lead introduction forms for which the authorised firm will pay the price as shown in the order form to the Company for each satisfactory lead introduction form transmitted by the approved method. 5. The obligations of the company shall be as follows, a. To validate and check the lead introduction forms to minimise the number of unsatisfactory lead introduction forms sent to the authorised firm. This check may be done by automatic or manual system. b. Depending of supply and demand the Company shall try to fill the quota of lead introduction forms requested by the Authorised firm as their requested quota in the order form. c. To provide where possible only satisfactory lead introduction forms, d. To transmit the lead introduction forms to the authorised firm to the address contained in the schedule within 2 hours of completion by the client. e. To provide an initial acknowledgement to the client once the client has submitted the lead introduction form,

4 f. To include within that initial acknowledgement advice that the authorised firm will be contacting the client and the details about the authorised firm. g. To full fill the Authorised firms quota as shown in the order form within a reasonable time frame. The Company has sole discretion on what constitutes a reasonable time however the Authorised Firm has the right to cancel any part of the undelivered quota by providing the Company seven days notice in writing. h. To operate the Company web site in line with FSA handbook rules and UK law. i. To provide an invoice to the authorised firm for the service provided that invoice shall confirm that payment has been received. j. To provide satisfactory leads to the authorised firm in line with the order form subject always to 5.b above. k. The Company agrees to advise the Authorised firm if at any time they are unable to accept the order form submitted by the authorised firm by the next working day. l. To obtain the clients agreement to pass their details contained in the lead introduction form to the authorised firm. m. The Company will not acknowledge order forms however the Authorised firm is required to pay the total cost as shown in the order form when the order is submitted. When the Company receives the payment then that will act as acknowledgement that the Company has accepted the order. The Company will receive the payment either by processing the credit card transaction or by banking and clearing the cheque in their bank account. n. The company agrees not to provide the Authorised firm with more satisfactory introduction lead forms than the authorised firm requested as their quota within the order form(s). o. The Company agrees to replace unsatisfactory lead generation forms or to refund the Authorised firm for any shortfall within the provision of the quota. If a refund is due then that refund will be processed without any undue delay. p. Where the lead introduction form has been completed by the Client on the Company s web site then the Company agrees that the client has indicated that they were interested in obtaining details about a loan or mortgage, that the form was completed on line and that the lead generation data shall be provided by the Company to the Authorised firm exclusively. The Company only agrees to provide the information it receives in a single lead generation form exclusively to one Authorised firm. The Company has no control over the client who may complete several lead generation forms on several web sites. 6. The obligation of the authorised firm shall be as follows, a. To transact their business in line with FSA handbook rules,

5 b. To provide a service to the client as described in this contract schedule, c. To provide the Company with the Details about the authorised firm and to be responsible for the accuracy of this description. d. To advise the Company if at any time the details about the authorised firm become inaccurate or change. e. To advise the Company immediately if there is any change in its permission levels under section IV of the FSMA f. To pay the company in advance for the total cost of the number of lead generation forms requested in the order form. g. Not to pass on lead introduction forms or any information contained in said forms to a third party other than for the performance of the Authorised Firm s service to the client except where the specific prior written agreement of the client has been obtained. h. To protect all client data contained in the lead introduction form in line with the Data Protection Act and any amendment replacement to that act or secondary legislation issued by way of that act that shall take place from time to time. i. That is has all licences permissions and regulatory authority required to carry out its business. j. That all its employees directors or consultants who will contact or advise the client are qualified to provide their part of the service to the client as required under the FSA Handbook rules. k. To advise the Company if any lead introduction form is an unsatisfactory lead introduction form within 3 working days of that lead introduction form having been received. 7. By providing Details about the Authorised firm the authorised firm automatically accepts that is has approved those words and authorises the Company to communicate said words to the public as a Financial Promotion. The Authorised firm confirm that said Financial Promotion will meet all FSA Handbook rules and CCA rules and shall indemnify the Company from any liability fine or penalty arise from the communication of such words. 8. Changes to this agreement or attached schedule shall only become effective if they have been agreed in writing by a nominated representative of the Company and the Authorised firm and such changes clearly show a date at which such changes become effective. 9. The authorised firm agrees only to submit order forms in the format as provided by the Company. These order forms are to be sent to the Company by the Authorised firm by post of facsimile. 10. The Authorised firm will be required to pay in advance for the number of lead generation forms it requests. Payment can be made by cheque or credit card. If payment is made by cheque then the cheque will need to clear. 11. Once the Company has received payment for the lead generation forms orders by the Authorised firm then the Company will send lead generation forms to the Authorised firm as per the order form request.

6 12. The Company will send an invoice to the Authorised firm for their records. 13. If the Authorised firm reports an unsatisfactory lead introduction form the Company has the right to, a. pass that lead on to another authorised organisation, b. correct the contact details within 2 working days and return the lead introduction form to the authorised firm, c. test the information in the introduction lead form and if they find that the contact could have been made, then to return the lead introduction form to the authorised firm within two working days with details about how the contact was made. d. Accept that the lead introduction form was an unsatisfactory lead introduction form and then sending an to the client advising them that contact could not be made and asking the client to make contact with the Company if they are still interested in discussing a mortgage/loan. If the client makes contact with the company then the company shall agree contact details with the client and having done so is then allowed to treat the lead introduction form and the new agreed contact details as a new lead introduction form. 14. Where the Company has followed the requirements in condition 14 b and c above then the company may charge for the lead introduction form as if it was a satisfactory lead introduction form. If clause 14. d applies then the Company can send the lead introduction form a second time to the authorised firm. 15. The persons signing this agreement warrant that they have the capacity to bind their respective companies legally to this agreement. 16. In the event that the Company fails to comply with any of their obligations under this agreement then the Company at their discretion may either, a. at their cost and discretion correct any error in meeting their obligations under this agreement, or b. accept liability in which case the Company s maximum liability to the Authorised firm shall be limited to the amount paid or agreed to be paid by the authorised firm to the Company in respect of those services for which the Company did not meet its obligations in full. 17. Under this agreement both parties agree that neither party shall be liable to the other party for any loss of income, consequential loss, special of indirect losses or the following losses whether direct of indirect: loss of revenue, economic loss, loss of profits, loss of business, loss of contract, loss of anticipated income, loss of goodwill, loss of data whether or not arising under contract, statute or tort or other legal or equitable theory or otherwise. This liability limitation shall not override the authorised firm s liability to the Company under clause Such limitation in clause 17 shall not limit either parties liability to liability arising from personal injury or death. 19. Nothing in limitation clause 17 shall limit either party s liability arising from fraud, or fraudulent misrepresentation or gross negligence.

7 20. Nothing in this agreement shall create a partnership or joint venture between the two companies. 21. Nothing in this agreement shall create an employer/employee relationship. 22. Nothing in this agreement shall create any form of agency between the two parties s. 23. Nothing in this agreement provides either party with authority to contract on behalf of the other party. 24. When dealing with clients the, a. Company shall make it clear to the client that that they are acting on their own authority and are performing the duties of introduction only. The Company agrees that it will not provide advice as defined by article 53 of the regulated activity orders. b. Authorised firm shall make it clear to the client that that they are acting on their own authority and are performing the duties of mortgage intermediary as defined in the FSA handbook. c. The Authorised firm agrees that it shall provide all services to the client in line with the FSA handbook rules and that it will provide a level of service that is consistent with and meets the details of service as specified in the schedule. d. Neither party shall claim or imply that they are dealing on behalf of the other party. 25. Both parties agree and accept that the Company must allocate satisfactory lead introduction forms according to supply and demand. a. The authorised firm accepts that the Company shall have total discretion on how they allocate the satisfactory lead introduction forms. b. The authorised firm accepts that the Company has total discretion over which lead introduction forms it wishes to reject as unsatisfactory. c. The authorised firm agrees that the Company may allocate leads as they wish subject always to such lead introduction forms meeting the requirement of the authorised firms order form. d. The authorised firm agrees and accepts that the Company shall have no liability for any short fall in providing sufficient lead introduction forms to meet the authorised firm s quota requirements listed in the order form. 26. The parties accept that demand and supply will have an impact on the number of lead generation forms available for the Company to distribute to the Authorised firm. 27. The Company agrees that when sources lead generation forms form a third party web site that it will make reasonable efforts to confirm that the following requirements are met, a. the client has taken time to complete the form on line, b. the client gas indicated that they are looking for a mortgage or a loan,

8 c. that the lead generation data is provided on an exclusive basis by the Company, 28. All intellectual property rights in any material produced by the Company shall remain vested in Hello Finance Limited. 29. Both parties agree that unless stated to the contrary in this agreement all information created as a result of this agreement, associated with the agreement and contained in this agreement shall be treated as confidential by both parties. 30. Notwithstanding clause 29 above both parties agree that if requested to do so, details of this agreement and information associated with this agreement or created as a result of this agreement may be passed the Financial Ombudsman, The FSA or any other regulatory body. 31. The obligations of clause 29 shall fall away where information can be shown to be disclosed because, a. That is required in order to fulfil the obligations under this agreement, b. That is required under the FSA handbook rules, c. The information has become part of or is in the public domain, d. Is required to be disclosed by a governmental body, court of law or by court order. 32. Either party may terminate this agreement in writing by giving the other party 60 days notice following the rules in section 34. However such termination shall not apply to, a. order forms already submitted, b. obligations of the parties under this agreement in connection with services carried out when the agreement was in force, for the avoidance of doubt these will include but shall not be limited to, i. Obligations owed by either party to the client(s), ii. Clauses which refer to limitations in liability under this agreement, iii. Clauses which refer to relationships with regulatory authorities, iv. Clauses which deal with confidentiality, v. Payment for services already rendered under this agreement. 33. This agreement may be terminated immediately if, a. The Authorised firm no longer appears on the FSA register, b. Fails to fulfil the requirements in the schedule to this agreement. c. The authorised firm fails to settle outstanding invoices. d. The other party is in a material breach of this agreement and fails to rectify that breach win 30 days of the breach being brought to their notice as per clause 35. e. The other party is in material breach which is beyond remedy. f. The other party is merged or taken over by another legal entity.

9 34. Any notices required under this agreement shall be made to the following address by, Authorised company. Address: The Company. Hello Finance Limited. 7 Fidlas Road, Llanishen Cardiff CF14 0LW a. using the address shown below and requiring a readers receipt so long as that receipt has been received, or b. Facsimile for the purposes of submitting order forms only, c. Letter or order form using the address below, 35. Under clause 35, a. An shall be deemed to have been received at the time and date when the readers receipt is sent. b. An order using the online order system shall be deemed to be received at the time and date when a confirmation with order number has been sent, c. A letter will be deemed to have been received as per the normal construct of law. 36. If either party is unable to fulfil their obligations due to Force Majeure then they shall not be deemed to be in breach of this agreement so long as such breach does not last for more than ten days. It will be the obligation of the party in breach to substantiate that Force Majeure has occurred. 37. Neither party shall assign any rights they may have under this agreement. 38. Anything singular can be read as being plural and visa versa in respect of this agreement. 39. Any document referred to in this agreement forms part of this agreement.

10 40. Both parties agree that this agreement shall be governed in all aspects by English law and any proceedings arising out of or connected with this agreement shall be the exclusive jurisdiction of English courts. 41. This agreement forms the whole agreement and unless a document is incorporated into this agreement by mention then no other document shall be taken as adding to this agreement. 42. The parties intend that the terms of this agreement should only be enforceable by the parties and accordingly this agreement shall not be enforceable by any third party by virtue of The Contracts (Rights of Third parties) Act No variation of this agreement shall be effective unless made in writing and signed and dated by both parties. 44. Both parties are to complete the necessary registration with the Information Commissioner under the Data Protection Act 1998 as required by law and the FSA. 45. At all times both parties shall be responsible for their own tax obligations to HM Revenue and Customs. 46. If the courts shall deem any part of this contract to be unenforceable under any applicable law then the parties agree that that clause should be deleted and the other clauses in this agreement should remain and continue to be in force to the extent that they remain unaffected by the clause so deleted. 47. No part of this clause shall be deemed to be waived simply because the party who has a right of action under that clause takes no immediate action to enforce that right. Signed : Print name: Position. Date: On behalf of: Hello Finance Limited Signed : Print name: Position. Date: On behalf of:

11 Hello finance lead generation agreement schedule. Attaching to agreement number Approved method of communicating lead introductions forms. Details about the authorised firm: (not to be more than 60 words long). Specified service levels to be provided to the client by the authorised firm. The authorised firm will offer mortgages from the whole market. advise and make a recommendation for you after we have assessed your needs. be able to describe its mortgage intermediary service as being independent. be authorised to provide advice as defined by article 53 of the regulated activity orders issued by HM treasury in respect of mortgages. only employ/use mortgage advisers who hold relevant qualifications for providing mortgage advice as listed down by the Financial Services Skills Council. be authorised to arrange (bring about) and to arrange (with a view) mortgage contracts as defined by article 25(2) and 25(1) of the regulated activity orders issued by HM treasury in respect of mortgages. be able to access to over 1,000 mortgage/loan deals.

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