Digital Transformation and the future of QA & Testing. March 3 rd, 2016 Jérôme Cadiou

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1 Digital Transformation and the future of QA & Testing March 3 rd, 2016 Jérôme Cadiou

2 Digital Transformation is Everywhere 2

3 Introduction how do we define the Digital Transformation paradigm? Business Process Optimization Digital Transformation Domains Mobile & Channels Customer Engagement Digital Transformation Ambitions (disruptive adaptation of new digital technologies to improve on) New Business Models Marketing Management Customer Management Commerce Management Business Process Management Characteristics of Digital Transformation Customer Centricity Increased Velocity and Agility Adapt to new technologies 3

4 Increased Demands on Quality Assurance from Digital Transformation Ease of Use Corporate Image Accessibility Cycle Time Optimization Usability Performance Customer Value Business Performance Compliance & Regulations Continuity Frontend Backend Integration Cloud Service Integration (SaaS) Technology Integration Fit for Purpose Simplicity Essential Functionality Security Adaptabilty IoT integration World Quality Report 2016 Increased risk for IT failures to impact Customer Value and Corporate Image Integration of new technologies introduce new risk areas QA and Test operations today are not meeting the demands for fast and sufficient QA validation Increased agility is demanding fast validation of fit fur purpose solutions QA must focus on Customer Value and Business Assurance 4

5 Increased QA needs lead to increased QA spend World Quality Report 2016 The average proportion of IT budget that is being spent on QA and Testing has doubled in 4 years from 18% to 35%. Digitally advanced organizations spent the most. This is beyond sustainable levels. QA and Testing need to be provided in more efficient ways with higher levels of automation 5

6 1st challenge: how to decide on right QA coverage Achieving right test coverage to validate multitude ways and situations a customer will interact and with often implicit or situational expectations is the top concern among many organizations 6

7 2nd challenge: QA in Agile/DevOps Environment 7

8 7 Recommendations for Digital-ready QA Operations Re-focus QA &Testing on Customer Experience and Business Assurance Transform traditional TCoE to Agile & DevOps Industrialize Security Testing Use Predictive Analysis to prioritize testing activities Continue to grow Test Automation Build Virtualization and Cloud Testing Platform capabilities Expand skill sets of QA & Test teams 8

9 Blueprint for a Digital QA Factory Digital QA Service Delivery Digital QA& Testing as a Service (DQTaaS) Catalog Pay Per Use: Unit Price Based Commercial Model Agile, DevOps Delivery Model Dynamic KPI & Status dashboarding Alliance and Partner Ecosystem Initiation Phase Mobile & Channels QA Lab Digital Marketing Mgt QA Lab Digital Customer Mgt QA Lab Omni Commerce QA Lab BPM QA Lab SME Training Enablement Certification Project Manager Approved work package Phase Test Lab Management (Set up / Access / Upgrades) Cloud Brokering Services Asset Management Knowledge management TDM Tools TEM Tools ENABLERS (Tools) LIVE Dashboard 9

10 About Capgemini Now with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model. Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and High-Tech Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobile, Cloud and Security. Working closely with its clients, Sogeti enables them to leverage technological innovation and achieve maximum results. On Software Testing Sogeti is worldwide market leader. Our 2700 passionated employees are known for there skills. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Together Capgemini and Sogeti have developed innovative, business-driven quality assurance (QA) and Testing services, combining best-in-class testing methodologies (TMap and TPI ) to help organizations achieve their testing and QA goals. The Capgemini Group has created one of the largest dedicated testing practices in the world, with over 12,300 test professionals and a further 14,500 application specialists with Testing experience, notably through a common centers of excellence with testing specialists developed in India and elsewhere. TMap, TMap NEXT, TPI and TPI NEXT are registered trademarks of Sogeti, part of the Capgemini Group. The information contained in this presentation is proprietary. Copyright 2015 Capgemini and Sogeti. All rights reserved. Rightshore is a trademark belonging to Capgemini. No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.

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