T H E P H O E N I X ADVANTAGE PROGRAM

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1 FOR CUSTOMERS ONLY T H E P H O E N I X PROGRAM ADVANTAGE PROGRAM ADVANTAGE Serving The Greater Memphis Area Since 1993

2 An integrated system is characterized by We have a rare combination of engineers, systems combining segments from different systems to make designers and installers that can provide creative them work together. With over 16 years in the business designs, systems integration and flawless control of of systems integration, Phoenix is the solution to a your home systems. home designed for lifestyles of today and prepared for lifestyles of tomorrow. In addition to our experience and expertise used to install our top of the line Home Entertainment Since 1993, Phoenix has been a leader in home systems, we offer our commitment to stand by these integration specializing in the installation of Home installations with the Phoenix Advantage Program. Theater, Distributed Audio, Lighting Control, Home Automation, and much more staying on the cutting This brochure lists out the details and benefits of the edge of technology while meeting the ever changing new program. As always, if you have any questions, needs of our customers. don t hesitate to give us a call or send us an . Our goal is to provide you the service, the entertainment, the technology, and most importantly, the controls to allow you to easily enjoy your living environment to the utmost. Your Partner in Home Entertainment brings you the Phoenix Advantage Program Phoenix Unequaled Home Entertainment is a company like no other. After all it is in our name. While there may be other companies out there that are capable of installing a good system, only one is here for you long after the last day of installation. We re here for the what-ifs in the life of your home systems. The technology in your home is not perfect and does need the care and attention from a professional team. You made the right choice to work with Phoenix. Phoenix is a proud member of: Danis Fueling CEO

3 ADVANTAGE Program phoenixcommcorp.com Protect your investment. You have made a major investment in your new home electronic systems, and you want to ensure your systems continue to function properly and perform perfectly. You know there will be changes in channel lineups, automatic updates causing issues with cable, satellite or web based content and converter boxes. You want someone to ensure you are up to date and protected. Proper maintenance & calibration of your electronics provides continued reliability, increased performance & equipment longevity. Phoenix s legendary service has always been available to our customers whenever needed. Now, through our Advantage Program, we provide necessary services to ensure all equipment and systems are functioning properly and are properly calibrated, while including any day to day service needs that may arise between scheduled visits. By joining this program, you will save money, stay updated and enjoy reliable systems that always perform to the best of their abilities. The benefits of this program include: Quarterly General & Periodic Maintenance Cleaning of all components, interior cleaning of equipment with built in cooling fans such as processors and controllers. Cleaning of all flat panel televisions, video projectors, video projection screens & touch screens. Calibration of all flat panel televisions, video projectors & touch screens. Calibration of all distributed audio, surround sound and listening room systems. Full operational testing of all systems and sub-systems. Annual zone & device testing of all security systems installed by Phoenix. (Including smoke & carbon monoxide detectors) Automatic on site & Phoenix off site backup & storage of all automation and control system software. Automatic on site & Phoenix off site backup & storage of all system design documentation & as-built files. Automatic contact and scheduling at the appropriate service intervals. The Advantage Program has been great. Intem iumqui rem id que pliqui aboress imusdantis aspercitios ese nonsequat. Service & Support Unlimited 24 / 7 / 365 On site Service & Support Unlimited 24 / 7 / 365 Off site Telephone Service & Support Unlimited CD / DVD / Blu-Ray Ripping Services & Digital Media Management Unlimited firmware updates as released by equipment manufacturer Unlimited remote access service for AMX, Control 4 & Savant. (May require additional subscription from manufacturer.) First access to upgrades, special or limited offers and new product releases from manufacturers. 10% discount on any materials, upgrades, etc. while enrolled in the Advantage program Access to Phoenix Tech-Watch Bulletins (Hot news flashes from the Consumer Electronics industry.) * Assistance with service providers such as Comcast, Bell South, DirecTV, etc. Trade-In allowances for equipment replacement during upgrades and new system additions. Up to 12 individual custom programming changes annually. (Individual changes are defined as operational modification for specific events, scenes or functionality.) Certified environmentally sound recycling and disposal practices for batteries and components removed from systems during service and upgrades. Automatic annual renewal. * Only available with membership in the advantage program.

4 ADVANTAGE Program phoenixcommcorp.com Computer & Network Service and Support Option This option can be added to allow you to receive Phoenix s award winning service and support for your home computers, networks and broadband media management needs. These services are not available outside of the Advantage Program membership. Phoenix starts by completely going through your home computer system from your cable or DSL modem all the way through to each computer, printer or device. Any hardware needing to be upgraded to provide reliability and proper bandwidth and speed will be replaced with enterprise class hardware. Your anti-virus software will be reconfigured to our standard AVG solution which offers the maximum protection needed while preserving valuable processing speed and Computer Option Services Anti-Virus Management Including Updates & Configuration Changes Spyware, Adware and Malware Identification and Removal Virus Attack Clean & Restore Services New Software Installation & Testing (Except Operating System Upgrades) Setup and Configuration of Printers, Scanners, etc. Temporary Internet and Download Files Clearing Cache Memory Clearing Hard Disk Defragmentation Scheduling & Verification Off site Back Up Services Through a Secure Local Provider Networking, Speed & Bandwidth Testing & Verification Internet Service Provider (ISP) Speed Testing & Verification Assistance With Service Providers Such as Comcast, Bell South, DirecTV, etc. Unlimited 24 / 7 / 365 On-Site Service & Support Unlimited Remote Access Troubleshooting Special Hardware & Software Pricing at Cost +10% File Migration During Computer Upgrades or Replacement bandwidth. Your router will be replaced with the proper model to allow our IT personnel to remotely trouble shoot and manage the network. (You have the ability to disable this feature on the customer side at will.) This work is billed as time and material as incurred. The final configuration of all of your computers and network settings will be documented as will all future services or upgrades. Once the computers and network have been updated to a known stable condition, Phoenix can work with you to provide a media server solution, complete computer imaging (backed up weekly) allowing your entire computer to be restored should a catastrophic failure occur. Off site backup services add an additional layer of protection for your most important data files including all types of media such as music, movies, photos and home videos. Phoenix s IT staff is familiar with both PC and Mac platforms as well as hybrid systems that support both. Phoenix will visit your home quarterly to, and flush out any bugs that appear through a general testing. The Advantage Program has been great. Intem iumqui rem id que pliqui aboress imusdantis aspercitios ese nonsequat. Computer Hardware & Display Cleaning (Internal & External) What s Not Covered Acts of God, Natural Disasters, Misuse, Abuse and Failures Caused by Errors of Others Failures of Obsolete Components / Outdated Software / Outdated Operating System Travel time, mileage and expenses to and from any project site over 40 miles from Memphis Any Hardware or New Software Purchases Any Software Installation or System Configuration Done Outside of Phoenix's Services IMPORTANT NOTE: Since each program is tailored to your specific needs, please contact our office and request a quote for your participation in the Phoenix Advantage Program.

5 visit us online Shelby Oaks Drive North Suite #101 Memphis, TN (901) fax. (901) Serving The Greater Memphis Area Since 1993

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