Lena Mårtensson Leg psykolog Fil dr i industriell arbetsvetenskap på KTH Professor på KTH Ledamot av KTHs styrelse

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1 Människan i komplexa tekniska system eller vad gör en psykolog på en teknisk högskola? Lena Mårtensson Leg psykolog Fil dr i industriell arbetsvetenskap på KTH Professor på KTH Ledamot av KTHs styrelse

2 Welcome to KTH KTH, Royal Institute of Technology

3 Industrial Work Science, School of Industrial Engineering and Management, KTH Industrial work science at KTH operates in the interface between users, organisations, and technology, with a developmental perspective.

4 Arbetsvetenskap undervisar ca 900 teknologer/år Selected Master level courses: Arbetsvetenskap, grundkurs Människa-maskinsystem Psykologi för ingenjörer Risk hantering i komplexa tekniska system Ledarskap Human Resource Management Organisationsförändringar

5 Två forskningsområden Människa-maskin system (Human Factors Eng.) Lena Mårtensson, Professor Pernilla Ulfvengren, Ph.D, civ ing Fredrik Barchéus, Ph.D, civ ing Research areas: Human-machine interaction in industry, aeronautic systems, user centred design. Operations and Change Management Marianne Ekman Gäst Professor Matti Kaulio, Ph.D., Senior lecturer Kristina Palm, Ph.D., Researcher Research areas: Leadership, Sustainable work systems, organisational change, innovation management

6 Industrial Work Science, at KTH since 1970 Is characterised by: Cross-scientific research Close collaboration with industry Develop technology and organisations which are sustainable from an economic, social, technological perspective. Future engineers will be part of highly social contexts, will develop technology to be used by human beings. Active participation of the human being will result in sustainable, competitive, and productive industry.

7 Complex technical systems charaterized by: Several co-operating subsystems with different technologies, e.g. mechanics, physics, pneumatics, electronics and software; A deep integration of functions which are dependent on each other; Difficulties to communicate betw different knowledge and technology areas; People are involved in the operation of the system.

8 Contributions of automation to compl systems (Billings, 1996) Manage information and present it in an easily understood manner; Integrate processes without coupling them in a way that the operator can understand what the automation is doing; Keep the operator involved by informing about what it is doing; Provide decision and action options without limiting the operator to bypass them when needed.

9 Human contributions to complex systems (Billings, 1996) Flexibility; Creativity; Knowledge about the complete situation by using ALL available sources of information; Ability to cope with incomplete knowledge and uncertainty.

10 The aircraft accident at Gottröra the start of our aviation research

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13 Forskningsmedel för varningssystem i cockpit

14 The HILAS Project Europas största Human factors projekt 39 partners in 13 European countries + Israel & China Manufacturers Airlines Maintenance organisations Research institutes, universities RTD companies Transform HF capacity in aviation Start 1st. June 2005, pågick 4 years Böcker på väg! Human Integration into the Lifecycle of Aviation Systems

15 Core Management Team Human Integration into the Lifecycle of Aviation Systems

16 HILAS Human Integration into the Lifecycle of Aviation System Ny HF model (teori och process) Management system inom säkerhetskritiska komplexa människa-tekniksystem (socio-tekniska). Fyra nyckelbegrepp Performance management (stöd och kontroll) Change management (WIPIDO, Lean-Safe) Risk management (5 risk logics, safety risk, SMS) Organisational Learning (KMS, collaboration, COE) Process modellering, KSM (HF analysverktyg)

17 Strategic processes Tactical processes Operational processes Safe, Efficient, Innovative, Aviation Human Integration into the Lifecycle of Aviation Systems

18 FL300

19 Industrial Work Science, examples of projects New navigation systems in aviation new ways of cooperation Current controller/pilot roles are partly defined by enabling technology Pilots responsible for aircraft and human lives onboard Controllers responsible for separation and orderly flow of traffic

20 Industrial Work Science, examples of projects New navigation systems in aviation new ways of cooperation New technology enables pilots to do controller work and vice versa Delegation to other human operators can be compared to automation New roles and responsibilities for pilots and controllers

21 Cockpit Display of Traffic Information

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25 SESAR SESAR - Single European Sky Air Traffic Management Research In order to mitigate effects caused by increased air traffic levels in Europe, the EC launched SESAR in Lena Mårtensson, Scientific Advisor to Exec. Dir of SESAR. Definition Development Deployment

26 SESAR Single European Sky ATM Research Communication, navigation, surveillance in air traffic management

27 Thank you for your attention!

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