Jan Unander * UNIC AB. UBICOM Tampere All slides UNIC AB

Size: px
Start display at page:

Download "Jan Unander * UNIC AB. UBICOM 2010-01-28 - Tampere All slides UNIC AB"

Transcription

1 Jan Unander * UNIC AB

2 Trucks From products to services * Can others learn from the truck business?

3 Changing business environment Removal of block exemption - Europe Changed customer behavior Periodical inspections more demanding Environmental requirements

4 Changing business environment Removal of block exemption - Europe Changed customer behavior Periodical inspections more demanding Environmental requirements

5 Block Exemption EC Motor Vehicle Block Exemption Regulation The EC Motor Vehicle Block Exemption Regulation (MVBER) or European Commission Regulation EC No. 1400/2002 has been in place since 2002 and was introduced to open up the after-sales car service and repair market. A key feature of the MVBER is to ensure that all service and repair work can be undertaken by any garage whether an authorised or independent dealership. It is essential therefore that independent garages and roadside assistance organisations should have access to spare parts, technical information, specifications and codes including diagnostic equipment and software to carry out this work.

6 Stronger competition Independent workshops more competitive Warranty on repair Can fit genuine or corresponding parts lower price Will have same tools Will get access to all documentation Have to comply with dealer standards Truck manufacturer s core business under pressure Parts and labour income (70-80% of profit) Customer loyalty threatened 2:nd owner loyalty important

7 Changed customer behavior Larger fleets Want predictable cost Contracts Lease Hire Require performance Up time Cost for service and repair in contracts Fuel management is requested Environmental pressure declare foot print

8 New challenges Managing contracts not products, parts and labour Truck manufacturer and dealers must reduce cost for warranty and contracts (parts and labour) Difficult today to price these contracts especially 2:nd owner Development of new services to increase customers competiveness The key to meet all these challenges is access to information from the vehicles

9 Access to information? Telematics to collect and transmit information A system developed to identify and present right data/information to the right people A process and organisation to handle information Integration of the information into business processes

10 Existing systems to capture data Scania Fleet Management MAN TeleMatics FleetBoard Blue&Me Dynafleet

11 Fleet operator Satellite GPSposition Wireless network Operator (GSM/Sat) GSM network DynafleetOnline Telematics + integration Service Server with other systems Driver Truck Electrical System (TEA2) Dealer VECU Driver VAS / TS ECS Transmission ECU Other ECU s 3rd party software & service providers VFS

12 Information is needed to reduce cost and increase revenues

13 Proactive Maintenance New strategic process to reduce cost

14 Maintenance/ Repair 1.Reactive at workshop visit 2.Predictive statistical prediction 3.Proactive before the problem has showed up

15 Proactive Maintenance Proactive on individual vehicles diagnostics On line to detect errors and wear before they create problems to avoid breakdowns/ expensive repairs (warranty/ contracts) Require reliable Early warning system

16 Often 80/ 20 rule? Alternators Unit injectors Fuel pumps Air Driers Compressors 5 most frequent warranty actions on a truck

17 Proactive Maintenance Key to profitability Early warning System Reduced warranty cost More satisfied customers More efficient workshops Supports reduced cost and Dare offer S&M Contracts To 2:nd owner increased revenues! * Improved profitability In Leasing and S&M Contracts Higher perceived service level through larger virtual garage penetration

18 Think big but take small steps Clear vision see the final goal Strong support from top management vizualise Start up in a limited scale Country Product type Highly motivated customers

19 The Volvo Case

20 The service ladder? $ Action Responsibility -Can we -Do we want to Information Advise Responsible for correct advise Responsible for performance Data Responsibility with user Almost all services Enough information Complexity

21 SKF an example of possible service development

22 MD s strategic vision SKF will be a service company using state of the art IT solutions. Sune Carlsson MD

23 Why? The bearing is now a commodity, margins drop due to minor perceived product differences. Investors value a service company higher then a product company.

24 Development 8 From 38% to 51% of profit 7 6 MSEK Tjänst Produkt

25 CMS Service development tool * A wireless surveillance system

26 Service ladder $ Action Advise Information Data Complexity

27 Actors Wireless transmitter Paper machine SKF SKF-Service at paper mill Mill control room and/ or mill serviceorganization External service provider ABB, Metso

28 Service 1 Data Paper machine SKF Action Advise Mill control room and/ or mill serviceorganization Data Information

29 Service 1 Paper machine SKF Action Advise Information External service provider ABB, Metso Data

30 Service 1 Paper machine SKF SKF-Service at paper mill Action Advise Information Data

31 Service 2 Paper machine SKF Action Advise Mill control room and/ or mill serviceorganization Data Information

32 Service 2 Paper machine SKF Action Advise Information External service provider ABB, Metso Data

33 Service 2 Paper machine SKF SKF-Service at paper mill Action Advise Information Data

34 Service 3 Paper machine SKF Action Advise Mill control room and/ or mill serviceorganization Data Information

35 Service 3 Paper machine SKF Action Advise Information External service provider ABB, Metso Data

36 Service 3 Paper machine SKF SKF-Service at paper mill Action Advise Information Data

37 Service 4 Paper machine SKF SKF-Service at paper mill Action Advise Information Data

38 14 opportunities to create or support sales via a wireless surveillance system. Product Information More own Service Wireless sensor/ from wireless revenue through transmitter transmitters wireless transmitters 1 Extra unit to existing 7 To SKF Services 13 Mobile info. via SKF WAP CMS customers 8 T0 MRO s 14 New SKF customer 2 To new SKF CMS 9 T0 OEM Process community members customers 10 To OEM Machinery 3 Extra unit on hard to reach 11 To SKF community or critical machines members not SKF customers 12 To other Service 4 To other Service- organisations eg. AB organisations eg. ABB 5 To OEM Process 6 To OEM Machinery

39 Business case comparisons (theoretical examples) 3000 Service engineers (100%) 50EUR/tim = 300MEUR/year Information services (5% penetration in Europa) Basic information services MSEK Surveillance services 900 1,100 MSEK Up time guarantee 1,500-2,000 MSEK Additional Create more work for own service engineers Increase loyalty Increase stock market value for shares Is an infrastructure for further servie development.

40 New rules $ Guaranted paper production (tons) to agreed quality ABB service Service provider Early warning Break down Guaranteed up-time rotating machines Agreed stop time Service and maintenance Minimized maintenance SKF Products Metso Processes Product Complexity

41 What can we learn? Products are often under pressure on margins After market revenues are vital to survival Creating services will keep customers loyal To create services it is essential to get information from my product There are internal and external services Internal services needs diagnostics Proactive Maintenance External services need to be high up on the service ladder to give revenue otherwise they are supporting functions Technology + own unique competence + service organisation take you up on top of the ladder Information services to new segments can give high revenues When moving to services from products you compete with customers When going for services your organisation has to change THE CUSTOMERS HAVE TO BE PREPARED TO BUY SERVICES INSTEAD OF PRODUCTS

42 Thank you!

43 Tankar Från produkt till tjänst Konvergerande marknader ändrar förutsättningarna Att komplettera produkter med tjänster är lönsamt Tjänster över informationsnivå har högt värde men innebär stort ansvar Skilj på funktioner och tjänster Produkter driver ofta tjänsteutbudet inom Infotainment Skapa flexibelt sätt att leverera tjänster till mottagaren Lojalitetsstödjande tjänster ger mycket tillbaka i eftermarknadsintäkter och nyköp

44 Tack!

45 What a machine manufacturer can learn from the trucks!

46 Similarities Margins on products under pressure Competition increases Customer loyalty extremely important After market income cruical Customer up-time very important Complementing with new services would increase revenues Converting into a service company is a possiblity for many

47 Enabler - Proactive Maintenance Proactive Maintenance system generated information a source to reduce cost Information from

48 Service development ladder Customer value Proactive Maintenance Guided diagnostics Åtgärd Information level Råd Information Data Complexity

49 Var börja? Exempel på de 5 mest frekventa garantiåtgärderna EUD North, South, Central Alternator Unit injectors Fuel pumps Air Driers Compress

50 Vad krävs? Förståelse för VTCs affär och hur nya tjänster kan introduceras Telematik för att samla in information Ett Proactive Maintenance-system utvecklat för att identifiera och presentera rätt saker för rätt personer En process och organisation för att hantera övervakning All slides UNIC och AB åtgärdande av fordon på kontrakt och/eller under

51 Tänk stort men ta kloka steg Tydlig vision våga ta höjd för helheten Stark support från ledning synliggjord Prioritera akuta/ betydelsefulla användningsområden Starta i begränsad skala (land, fordonstyp, högriskkomponenter) Stand alone pilot på befintliga fordon

52 Avgörande frågor Får inte skapa informationsöverskott - fokusera endast på information som krävs för att göra den specifika diagnosen Får inte skapa högre kostnader än idag Erfarenhetsstyrd inställning till beslut om ersättning av komponenter - riskbedömning Får inte skapa UBICOM för stora - Tampere förändringar i processer utan organiseras utifrån ett

53 Genomförande Två parallella processer Verksamhetsutveckling Affärsanalys Tjänstedefinition Organisation Implementering Teknikutveckling

54 Proactive Maintenance Knowledge discovery Good examples

55 Proactive maintenance Definition All activities that decreases the need to repair or replace a component or a system in the GM vehicles.

56 Guided Diagnostics* - Syfte Korta ner tiden för att hitta och åtgärda rätt fel direkt när fordonet är på verkstad * Drivs idag som ett projekt inom 3P

57 Proactive Maintenance - Syfte Trådlöst övervaka och sätta in rätt åtgärder innan felet uppstår och inte vid nästa planerade verkstadsbesök eller efter haveri

58 Kompletterar varandra men olika fokus Guided diagnostics Proactive Maintenance

59 Vårt förslag Vi föreslår att Volvo påbörjar processen med att utveckla tjänsten Proactive Maintenance Det har redan genomförts flera pilotprojekt med teknisk inriktning Syftet med vårt förslag är att skapa en kommersiell Proactive Maintenance tjänst Teleca har kommersiell och teknisk kompetens samt teknisk infrastruktur för

60 The legal case Periodical Inspection Geographical co-ordination Regulations Tools Improve efficiency On site PDA Remote Areas Emissions Breaks Driver behavior

61 Commercial and legal actors Related issues Both need early warning systems Joint ambition to support truck operators needs Improved up time Road safety Co-operation legal/ operator up and running Co-operation legal/ manufacturers under discussion Development delayed - different manufacturers attitudes and technical pre-requisites

62 Conclusion Changed environment makes a new business model inevitable Proactive Maintenance is a necessary driver to enable this change Vehicle information on-line is required Both manufacturers and authorities benefit from access to the information First vehicle manufacturer to implement Proactive Maintenance achieves strong competitive advantage 5 10 years Volvo have implemented a Proactive system

63 Actions to meet changes Reduce Warranty/ Service and Maintenance cost In development phase (design and choice of components) Better feedback from rolling stock to act proactively Improved tools and guidance in fault tracing and repair (mechanics) Improved technical support in difficult cases Tie up customers in contracts Take on more responsibility Service&Maintenance even Up Time Move towards being a service supplier company not product relation

64 Most services $ Action Advise Information Data Complexity

65 Commercial Telematics Industry Development Today 201x Supplier specific solution System integration Open service delivery Supplier specific solutions, each supplier developing own on-board devices its SW & portals (revenue from hardware is large). Few standards exists in Europe, ex. FMS standard. Integration of existing solutions (HW/SW) using supplier specific interfaces, OEM s & aftermarket, aftermarket & aftermarket player. Business by networking Open service platforms for delivery and management of services. The HW (device) will be standard on all trucks. Services can be developed by 3rd parties and is operated by service providers (OEM s or other service providers). Standardized service delivery standards exist. ex. OSGI The B2C telecom industry is a few years ahead in the service development

66 INTEGRATION Customer systems 3rd services & software Authorities (Road charging etc). Financial companies On-board Integration of on-board HW/SW via API Application software Operating system Wireless network Off-board (portal/ API) Integration with 3 rd software & service providers via API Applications / Services Application server Device hardware Operating system Server hardware

67 System Content and services Call-centre and dispatch Communication Customer specific applications Provisioning procedures Billing services

68 Nya spelregler lastbilar Marknads pris Garanterad drift till överenskommen kostnad? Complete vehicle Component/system Service and repair Early warning Break down Proactive maintenance Truck manufacturer Guaranteed up-time Independ. workshop Bosch Complexity 60 80% Of profit

69 Connected truck Fleet operators Improved transport efficiency and cost optimization, driver time management, cargo management & security/safety Authorities Road charging, emission control, dangerous goods monitoring, e-call (e-safety) etc. Drivers & families Keeping touch with messaging Cargo owner Monitoring of location, & status etc. Finance/insurance companies Focus on minimizing risk by monitoring & control 3rd party service & software companies Integration of 3rd party solutions Truck manufactures/dealer In order to manage up-time, increase parts & service sales and improve customer relationship management

Microsoft + SOA = Sant? Joakim Linghall Principal System Engineer SOA and Business Process joakiml@microsoft.com

Microsoft + SOA = Sant? Joakim Linghall Principal System Engineer SOA and Business Process joakiml@microsoft.com Microsoft + SOA = Sant? Joakim Linghall Principal System Engineer SOA and Business Process joakiml@microsoft.com Agenda Real World SOA En plattform för SOA ESB SOA Governance Exempel Lite om framtiden

More information

How To Work For A Car Maker

How To Work For A Car Maker Elvin Kušmić Product subsystem owner - Vehicle Bachelor of Science in Electronics Year of Birth: 1989 Employment Date: 2012-01 I am an enthusiastic and easy going individual with an interest in technology

More information

Decision Support in SAS Decision Support supports the right fact-based business decision

Decision Support in SAS Decision Support supports the right fact-based business decision Decision Support in SAS Decision Support supports the right fact-based business decision Or @ Bakgrund Global verksamhet med extremt stora logistiska utmaningar Rörlig marknad med stor konkurens moving

More information

Laptops on 4 wheels. New service processes for the automotive industry. Marko Weiße ProSTEP ivip Symposium 2006 26.04.2006

Laptops on 4 wheels. New service processes for the automotive industry. Marko Weiße ProSTEP ivip Symposium 2006 26.04.2006 Laptops on 4 wheels New service processes for the automotive industry ProSTEP ivip Symposium 2006 26.04.2006 Todays independent electronic systems from different suppliers will be integrated in the future

More information

Marknadsföring som en del av intäktsprocessen.

Marknadsföring som en del av intäktsprocessen. Marknadsföring som en del av intäktsprocessen. Jonas Ander Mathias Jonsson Agenda: Nya köpbeteenden förändrar marknadsorganisationen Buzzword Bingo: MA, Content, Social, Inbound, Outbound, Predictive

More information

FN:S RAPPORT OM E- GOVERNANCE. 2014 Med lite jämförelser med 2012

FN:S RAPPORT OM E- GOVERNANCE. 2014 Med lite jämförelser med 2012 FN:S RAPPORT OM E- GOVERNANCE 2014 Med lite jämförelser med 2012 1 ÖVERGRIPANDE SLUTSATS 2012 I dagens lågkonjunktur är det viktigt att fortsätta med leverans av tjänster men Regeringarna måste alltmer

More information

Seminarium om tystare busstrafik

Seminarium om tystare busstrafik 1 Seminarium om tystare busstrafik Ny EU & UNECE lagstiftning om tunga fordons ljudnivåer 23 September 2015 Tekniska nämndhuset Stockholm Manfred Klopotek von Glowczewski 2 Seminarium om tystare busstrafik

More information

Strategisk planering, Aktiv demokrati, 6-8 jan 2012

Strategisk planering, Aktiv demokrati, 6-8 jan 2012 Strategisk planering, Aktiv demokrati, 6-8 jan 2012 Följande är förslag till workshopen under AD konferensen för att på ett systematiskt sätt diskutera vad AD är, vill och hur vi skall förverkliga dem.

More information

Demo Gotland (Smart Customer Gotland)

Demo Gotland (Smart Customer Gotland) Demo Gotland (Smart Customer Gotland) Monica Löf, Research & Development, Vattenfall Smart Grid Gotland Agenda Vattenfall at a glance Project overview and setup Customer analysis Vattenfall, at a glance

More information

Elektronikavfall. Thomas Lindhqvist IIIEE Lund University. 18 February 2009

Elektronikavfall. Thomas Lindhqvist IIIEE Lund University. 18 February 2009 Elektronikavfall Thomas Lindhqvist IIIEE Lund University 18 February 2009 Elektronik och miljö Problem? Livscykeltänkande Elektronikavfall kopplat till livscykeln W hat is e- w aste ( W EEE)? Varför elektronikavfall?

More information

MAXimize the benefits of Mobility Management

MAXimize the benefits of Mobility Management MAXimize the benefits of Mobility Management New tools for more sustainable transport systems Christer Ljungberg, Trivector Traffic Årets Bild 2010: Henrik Montgomery, Scanpix Max project in short December

More information

School of Electrical Engineering

School of Electrical Engineering School of Electrical Engineering EE facts and figures in brief 358 employees: 31 professors, 70 teachers 12 departments and 2 strategic research centres 1, 200 students: 730 Master s students, 270 BSc

More information

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute

More information

3gamma Från traditionell IT-leverans till modern, processtyrd tjänsteleverans i en multi-sourcing miljö. Peter Wahlgren, September 2013

3gamma Från traditionell IT-leverans till modern, processtyrd tjänsteleverans i en multi-sourcing miljö. Peter Wahlgren, September 2013 3gamma Från traditionell IT-leverans till modern, processtyrd tjänsteleverans i en multi-sourcing miljö Peter Wahlgren, September 2013 Vem är Peter Wahlgren? VD & Konsult på 3gamma sedan 2008 AstraZeneca

More information

Creating value by satisfying customers

Creating value by satisfying customers 41 Creating value by satisfying customers Organizations that capture customers needs best and translate them into tailored products and services will be the leaders in any market or. Organizations with

More information

Trackunit Telematics Solution. for OEM

Trackunit Telematics Solution. for OEM Trackunit Telematics Solution for OEM Trackunit Telematics is an indispensable tool for improving your business through a deeper understanding of machine usage and customer behaviour. It enables you to

More information

Car Customer Service. SFK Väst, January 2016, Måns Falk, mfalk, Security Class; Proprietary 2016-01-21

Car Customer Service. SFK Väst, January 2016, Måns Falk, mfalk, Security Class; Proprietary 2016-01-21 Car Customer Service SFK Väst, January 2016, Måns Falk, mfalk, Security Class; Proprietary 2016-01-21 1 Lean SERVICE En upptäcktsresa Måns Falk Volvo Car Customer Service Customer Service Lean Knowledge

More information

The role of HEI in regional development. Anders Olsson Region Värmland. Håkan Spjuth Karlstads universitet

The role of HEI in regional development. Anders Olsson Region Värmland. Håkan Spjuth Karlstads universitet The role of HEI in regional development Anders Olsson Region Värmland Håkan Spjuth Karlstads universitet www.regionvarmland.se Värmland www.regionvarmland.se www.regionvarmland.se www.regionvarmland.se

More information

NOW, DIG THIS! Module 1. Introduction to Digital Marketing att utveckla innovativa strategier, och hur de kan användas

NOW, DIG THIS! Module 1. Introduction to Digital Marketing att utveckla innovativa strategier, och hur de kan användas - PROFESSIONAL för marknads- & försäljningsansvariga DIPLOMA IN DIGITAL MARKETING är en av världens mest erkända, professionella utbildningar i digital marknadsföring. Utbildningen syftar till att hjälpa

More information

Car Data New access via telematic systems. Maja Berends, ADAC. 12 September 2013 10-13 SEPT 1

Car Data New access via telematic systems. Maja Berends, ADAC. 12 September 2013 10-13 SEPT 1 Car Data New access via telematic systems Maja Berends, ADAC 12 September 2013 10-13 SEPT 1 Access to car data Relevance for Automobile Clubs Ø Consumer protection Consumers free choice Ø Consumer data

More information

TRA Q2 2013 - NORDIC RELEASE - JULY 2013

TRA Q2 2013 - NORDIC RELEASE - JULY 2013 TRA Q2 2013 - NORDIC RELEASE - JULY 2013 TRAVEL INDUSTRY EXPECTANCY INDEX January 2012 - Nordic Introduction Travel Industry Expectancy Index is an independent temperature gauge on Nordic travel companies

More information

Heavy Truck Manufacturer Fleet Management Offerings. Industry Research Whitepaper www.berginsight.com

Heavy Truck Manufacturer Fleet Management Offerings. Industry Research Whitepaper www.berginsight.com Heavy Truck Manufacturer Fleet Management Offerings Industry Research Whitepaper www.berginsight.com BERG INSIGHT WHITEPAPER Tobias Ryberg, Senior Analyst (tobias.ryberg@berginsight.com Johan Fagerberg,

More information

TRA Q1 2014 - NORDIC RELEASE - FEBRUARY 2014

TRA Q1 2014 - NORDIC RELEASE - FEBRUARY 2014 TRA Q1 2014 - NORDIC RELEASE - FEBRUARY 2014 TRAVEL INDUSTRY EXPECTANCY INDEX January 2012 - Nordic Introduction Travel Industry Expectancy Index is an independent temperature gauge on Nordic travel companies

More information

About Redtail Telematics

About Redtail Telematics Company Overview About Redtail Telematics Redtail was established to explore the potential of GPS technology; turning location and accelerometer data into meaningful insight for consumers, fleet managers,

More information

The professional solution for web-enabled Fleet Management

The professional solution for web-enabled Fleet Management The professional solution for web-enabled Fleet Management February 2009 Cefin Systems The professional solution for web-enabled Fleet Management The solution to fit any mobility business Logical and functional

More information

Scrum Kandidatprojekt datateknik - TDDD83

Scrum Kandidatprojekt datateknik - TDDD83 14-23- 1 Agenda Scrum Kandidatprojekt datateknik - TDDD83 Vad är scrum? Hur fungerar det? Hur ska scrum användas i kursen? Aseel Berglund IDA Agile Approaches - Agile Alliance Lightweight approaches to

More information

Why? Sweden is and will continue to be dependent on strong communications and further integration of collective modes

Why? Sweden is and will continue to be dependent on strong communications and further integration of collective modes SJ/SAS 1 Why? 1 2 3 4 Our customers want to travel from-to, often with both train and air. It is our job to provide travel products that meet our customers ' need for simplicity, accessibility, freedom

More information

Predictive Maintenance: Shops see the future

Predictive Maintenance: Shops see the future Predictive Maintenance: Shops see the future Sean Kilcarr June 2013 Marrying date and analytical tools will help predict truck maintenance needs Isn t predicting future maintenance needs what many, if

More information

Fleet Telematics Solution

Fleet Telematics Solution Fleet Telematics Solution The Cornerstone To Improving Life Cycle Costs. Telematics Solution What is it? New Flyer Connect is a simple but powerful onboard telematics system that allows you to manage your

More information

Extended warranty programmes, used vehicles schemes, roadside assistance packages and fleet management solutions

Extended warranty programmes, used vehicles schemes, roadside assistance packages and fleet management solutions Extended warranty programmes, used vehicles schemes, roadside assistance packages and fleet management solutions Company Service Warranty programmes 2 COMPANY 3 Company EASYDRIVE Is a fleet management

More information

openbim FM solutions and projects in Sweden Oslo, 11 September 2014 Client BIM requirements BIM in the State

openbim FM solutions and projects in Sweden Oslo, 11 September 2014 Client BIM requirements BIM in the State Agenda Client BIM requirements BIM in the State BIP fi2 messages Energy declarations Locking systems Demo from Tyréns, Per Bjälnes Viewer application Client BIM requirements BIM in the State BIM A tool

More information

European truck aftersales 2030

European truck aftersales 2030 European truck aftersales 2030 Securing the most profitable business Study Munich, December 2015 Management summary Why react? Pressure points within the aftermarket environment for OEMs What to do? OEMs

More information

SME Instrument EUREKA/Eurostars funding. Peter Lindberg,VINNOVA

SME Instrument EUREKA/Eurostars funding. Peter Lindberg,VINNOVA SME Instrument EUREKA/Eurostars funding Peter Lindberg,VINNOVA Horizon 2020 SME instrument EUREKA instruments Eurostars EUREKA Ind Project EUREKA Cluster Key figures Bild 3 SME Small and mediumsized Enterprises

More information

MORE TRAFFIC FOR YOUR BUSINESS.

MORE TRAFFIC FOR YOUR BUSINESS. 1 MSXI SERVICE LEAD MANAGEMENT MORE TRAFFIC FOR YOUR BUSINESS. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. The MSXI Service Lead Management Solution assists OEMs, NSCs and dealerships

More information

Anders Ingvarsson (CEO) LifeAssays today May, 2015

Anders Ingvarsson (CEO) LifeAssays today May, 2015 Anders Ingvarsson (CEO) LifeAssays today May, 2015 Om LifeAssays Anders Norling, Chairman of the Board in LifeAssays LifeAssays is a unique Swedish company focused on veterinary diagnostic products. Based

More information

OUR MINDSET. ROGER ARNROTH HR-chef IFS

OUR MINDSET. ROGER ARNROTH HR-chef IFS www.ifsworld.com OUR MINDSET ROGER ARNROTH HR-chef IFS IFS CORE VALUES SIMPLICITY COMMITMENT PROFESSIONALISM VISION & MISSION GOALS & OBJECTIVES STRATEGIES STRATEGY STRATEGY STRATEGY STRATEGY VALUES &

More information

COURSE SYLLABUS. Enterprising and Managing an existing Business. School of Management and Economics Reg. No. EHV 2007/206/514 EB3031.

COURSE SYLLABUS. Enterprising and Managing an existing Business. School of Management and Economics Reg. No. EHV 2007/206/514 EB3031. School of Management and Economics Reg. No. EHV 7/206/514 COURSE SYLLABUS Enterprising and Managing an existing Business Course Code EB3031 Date of decision 7-06-07 Decision-making Body Board: School of

More information

Martin Holmgren Vice President Fleet Management Cramo Group +46706276860

Martin Holmgren Vice President Fleet Management Cramo Group +46706276860 Martin Holmgren Vice President Fleet Management Cramo Group +46706276860 Utskifting hvor langt kan man strekke seg? - når k-punktet er passert bakkerekord eller knall og fall? Utskifting hvor langt kan

More information

Effectively managing your fleet with the Annata Dynamics FLEET solution

Effectively managing your fleet with the Annata Dynamics FLEET solution White Paper Effectively managing your fleet with the Annata Dynamics FLEET solution A company s fleet can be made up of many vehicle or equipment types, anything that needs to be tracked from initial purchase

More information

Business Model Transformation. Pioneering Business Models through Business Architecture Transformation

Business Model Transformation. Pioneering Business Models through Business Architecture Transformation Business Model Transformation Pioneering Business Models through Business Architecture Transformation Introduction to Business Model Transformation 3.0 Cordial has developed a holistic methodology framework

More information

Den mänskliga dimensionen

Den mänskliga dimensionen Den mänskliga dimensionen David Sim Partner, Creative Director david@gehlarchitects.dk Bo 01 Malmö Me lego First edition 1971 Gehl Architects, Copenhagen First edition 1971 Livet mellan husen The Brasilia

More information

Viktigaste uppgift: Web Browser SSO

Viktigaste uppgift: Web Browser SSO Federation SAML Shibboleth programvara Jboss Java-system Namn: Uid: Organisation: inetorgperson Shibboleth programvara Unikt namn:... Roll: Funktioner som kan anropas:... Så här når du funktionerna:...

More information

Warranty Guide. written by James Ruppert. The Consumer s Guide to Extended Vehicle Warranties and Mechanical Breakdown Insurance

Warranty Guide. written by James Ruppert. The Consumer s Guide to Extended Vehicle Warranties and Mechanical Breakdown Insurance Warranty Guide written by James Ruppert The Consumer s Guide to Extended Vehicle Warranties and Mechanical Breakdown Insurance 1 9 9 7 ESTABLISHED Why do I need a warranty for my car? Once the manufacturer

More information

Enfo Zystems Services

Enfo Zystems Services Enfo Zystems Services ibpo Business Process Outsourcing Martin Rydman, Director - Baseline Stephan Seliger, Director Services The Playing Field = Governance Business demands Requirements Development Operations

More information

ACEA PRINCIPLES OF DATA PROTECTION IN RELATION TO CONNECTED VEHICLES AND SERVICES

ACEA PRINCIPLES OF DATA PROTECTION IN RELATION TO CONNECTED VEHICLES AND SERVICES ACEA PRINCIPLES OF DATA PROTECTION IN RELATION TO CONNECTED VEHICLES AND SERVICES September 2015 INTRODUCTION We, the member companies of ACEA, are committed to providing our customers with a high level

More information

Volvo On Call. An OEM view on European ecall

Volvo On Call. An OEM view on European ecall Volvo On Call An OEM view on European ecall Volvo On Call Strategy Brake assist BLIS Crumple zones Safety belt SIPS Airbag SAFETY Telematics/ On Call WHIPS DSTC ABS Lane Departure warning Personal Safety

More information

Design Suggestions for Danske Bank SE

Design Suggestions for Danske Bank SE 2013 10 14 Version 1.0 Instigated and approved by: Compiled by: Karin Haskå (KHAS) Ian Baden (IAB) Jim Persson (JIMP) Design Suggestions for Danske Bank SE Collected design suggestions from the swedish

More information

A Study of Failure Development in Thick Thermal Barrier Coatings. Karin Carlsson

A Study of Failure Development in Thick Thermal Barrier Coatings. Karin Carlsson A Study of Failure Development in Thick Thermal Barrier Coatings Karin Carlsson LITH-IEI-TEK--07/00236--SE Examensarbete Institutionen för ekonomisk och industriell utveckling Examensarbete LITH-IEI-TEK--07/00236--SE

More information

Vehicle Replacement & Fleet Utilisation Policy To be considered as part of the overarching Fleet Strategy. Submitted: 29 September 2013

Vehicle Replacement & Fleet Utilisation Policy To be considered as part of the overarching Fleet Strategy. Submitted: 29 September 2013 Vehicle Replacement & Fleet Utilisation Policy To be considered as part of the overarching Fleet Strategy Submitted: 29 September 2013 To be Reviewed: September 2015 VERSION: AUTHOR: OWNER: v2.3 Barry

More information

Leaseurope Position on the Evaluation Report on the Operation of the Automotive Block Exemption Regulation (EC No 1400/2002)

Leaseurope Position on the Evaluation Report on the Operation of the Automotive Block Exemption Regulation (EC No 1400/2002) Leaseurope Position on the Evaluation Report on the Operation of the Automotive Block Exemption Regulation (EC No 1400/2002) Leaseurope AISBL 267, Av. de Tervuren, B 1150 Bruxelles Tel. +32/2/778 05 60,

More information

Commercial Jet Aircraft-Market Outlook

Commercial Jet Aircraft-Market Outlook Introduction Air transportation is a vital component in our growing economy for the movement of people and goods. From safety point of view, the Federal Aviation Administration (FAA) predicts an increase

More information

Atlas Copco Construction Technique Service. Extended Warranty and Service Agreements The peace of mind you need to focus in your business

Atlas Copco Construction Technique Service. Extended Warranty and Service Agreements The peace of mind you need to focus in your business Atlas Copco Construction Technique Service Extended Warranty and Service Agreements The peace of mind you need to focus in your business Atlas Copco Construction Technique Service Extended Warranty and

More information

Reliability performance and maintenance - A survey of failures in wind power systems

Reliability performance and maintenance - A survey of failures in wind power systems Reliability performance and maintenance - A survey of failures in wind power systems Master Thesis by Johan Ribrant Master Thesis written at KTH School of Electrical Engineering, 2005/2006 Supervisor:

More information

Atlas Copco Construction Technique Service. Extended Warranty and Service Agreements The peace of mind you need to focus on your business

Atlas Copco Construction Technique Service. Extended Warranty and Service Agreements The peace of mind you need to focus on your business Atlas Copco Construction Technique Service Extended Warranty and Service Agreements The peace of mind you need to focus on your business Atlas Copco Construction Technique Service Extended Warranty and

More information

WINDOWS PRESENTATION FOUNDATION LEKTION 3

WINDOWS PRESENTATION FOUNDATION LEKTION 3 WINDOWS PRESENTATION FOUNDATION LEKTION 3 Mahmud Al Hakim mahmud@alhakim.se www.alhakim.se COPYRIGHT 2015 MAHMUD AL HAKIM WWW.WEBACADEMY.SE 1 AGENDA Introduktion till Databindning (Data Binding) Element

More information

Strategic Analysis of the North American Market for Telematics-enabled Usage-based Insurance. N7A9-18 December 2010

Strategic Analysis of the North American Market for Telematics-enabled Usage-based Insurance. N7A9-18 December 2010 Strategic Analysis of the North American Market for Telematics-enabled Usage-based Insurance December 2010 Table of Contents Scope, Definitions and Research Methodology 10 Geographic Definitions and Research

More information

Integration of Safety, Health and Environmental Scania CV AB

Integration of Safety, Health and Environmental Scania CV AB , Safety and Work Environment Engineer Integration of Safety, Health and Environmental Scania CV AB Provider of transport solutions Products Services Financing Heavy trucks Heavy buses Engines Workshops

More information

Tanden Care Provider Interfaces PreAssessmentSTB v3

Tanden Care Provider Interfaces PreAssessmentSTB v3 Tanden Care Provider Interfaces Integrationskrav ICC 2 (21) Table of contents 1 INTRODUCTION... 3 2 INTEGRATIONS... 4 3 INTEGRATION 1... 6 3.1 PREASSESSMENTSTB REQUEST... 6 3.1.1 Message and translation...

More information

Transport System. Telematics. Role of Fleet Controlling in Logistics

Transport System. Telematics. Role of Fleet Controlling in Logistics Archives of Volume 3 Transport System Issue 4 Telematics November 2010 Role of Fleet Controlling in Logistics B. E. RATHOUSKY Jan Perner Transport Faculty, University of Pardubice, Studentska 95, 532 10

More information

Increase company profitability with FleetBoard Vehicle Management.

Increase company profitability with FleetBoard Vehicle Management. A Daimler company A Daimler company Increase company profitability with FleetBoard Vehicle Management. About FleetBoard Daimler FleetBoard GmbH with headquarters in Stuttgart offers telematics-supported

More information

Box 79 Industrivägen 3 Tel. +46 (0)176-208920 Web www.vetek.se 76040 Väddö, Sverige Fax +46 (0)176-208929 Email info@vetek.se

Box 79 Industrivägen 3 Tel. +46 (0)176-208920 Web www.vetek.se 76040 Väddö, Sverige Fax +46 (0)176-208929 Email info@vetek.se Manual VRS-300 (de väsentliga delarna på svenska) INDEX 1.PREFACE.. 10 2.SAFETY INSTRUCTION. 10 3.FEATURES 11 4.WEIGHING OPERATION.. 11 5. KNAPPAR OCH FUNKTIONER 11 6.FUNCTION SETTINGS 7.OPERATION FLOW.

More information

Strategic Analysis of Commercial Vehicle Telematics Market in Australia CV Telematics Market to Grow at 25% by 2020

Strategic Analysis of Commercial Vehicle Telematics Market in Australia CV Telematics Market to Grow at 25% by 2020 Strategic Analysis of Commercial Vehicle Telematics Market in Australia CV Telematics Market to Grow at 25% by 2020 July 2014 Contents Section Slide Numbers Executive Summary 4 Research Scope, Objectives,

More information

FleetBoard Vehicle Management Reduce consumption. Increase efficiency. For all brands.

FleetBoard Vehicle Management Reduce consumption. Increase efficiency. For all brands. A Daimler company FleetBoard Vehicle Management Reduce consumption. Increase efficiency. For all brands. best brand Optimal Fleet Management with FleetBoard! Perfectly Suited for Long-Distance, Distribution

More information

OPTIMIZING FLEET MAINTENANCE WITH WIRELESS VEHICLE MANAGEMENT

OPTIMIZING FLEET MAINTENANCE WITH WIRELESS VEHICLE MANAGEMENT OPTIMIZING FLEET MAINTENANCE WITH WIRELESS VEHICLE MANAGEMENT Table of Contents 3 3 3 4 8 Overview Reduced Vehicle Maintenance Costs Monitoring Engine Performance with Networkfleet Vehicle Management System

More information

CELEBRATING YEARS MARKET LEADERSHIP 1989-2013

CELEBRATING YEARS MARKET LEADERSHIP 1989-2013 CELEBRATING YEARS MARKET LEADERSHIP 1989-2013 WHAT IS TELEMATICS? Telematics is the use of a device (black box) that collects and transmit data about how a vehicle is performing, the speed and distance

More information

Bakgrund och syfte Background and Purpose

Bakgrund och syfte Background and Purpose Bakgrund och syfte Background and Purpose Georg Brunstam Stockholm 1 Syftet med nyemissionen Purpose of Rights Issue Del i finansieringen av förvärvet av Excel Polymers Part of financing Excel Polymers

More information

Readme10_054.doc page 1 of 7

Readme10_054.doc page 1 of 7 Readme10_054.doc page 1 of 7 Date of production: 2007-12-03 News in 10_054 Hardware 1) New thyristor module DASD 145, 600 V - 500 A 2) Improved speed control with incremental encoder at very low speed

More information

SAS Education Providing knowledge through global training and certification. SAS Foundation. Kursöversikt 2010

SAS Education Providing knowledge through global training and certification. SAS Foundation. Kursöversikt 2010 Kursöversikt 2010 SAS Education Providing knowledge through global training and certification SAS Foundation SAS Forum 2010 och specialkurser SAS Master Class Kontaktinformation Stora Frösunda Gård Box

More information

WARRANTY. Overview. Important Information You Should Know

WARRANTY. Overview. Important Information You Should Know Overview It s important that Sales Consultants explain all applicable warranties to his/her customers. A thorough explanation of all applicable warranty coverage at the time of sale helps provide the owner

More information

Sweden National H.O.G. Rally. 23 25 July 2010

Sweden National H.O.G. Rally. 23 25 July 2010 Kiss a Moose, Massage and Rock Karaoke. Ever felt like kissing a Moose? Millestgården Moose Farm in Åre, Sweden offer you the opportunity to get close to the animal the Scandinavians call "The king of

More information

Martin Edqvist Johan Odell

Martin Edqvist Johan Odell Martin Edqvist Johan Odell 1 2 Martin Edqvist Johan Odell 3 Storage Operations Challanges Application complexity Wasted storage Uncertain recoverability Opaque costs SLA failures Performance problems Wasted

More information

The Volvo Group SustainableTransportation

The Volvo Group SustainableTransportation The SustainableTransportation Jan Hellaker VP, Transport Solutions & Services Trucks Technology 1 The Our Corporate Values Volvo Technology The s CSR approach Volvo Technology Sustainable Transportation

More information

The new competition law framework for the automotive aftermarket

The new competition law framework for the automotive aftermarket The new competition law framework for the automotive aftermarket Foreword Following the expiry of the Block Exemption Regulation No. 1400/2002 on 31 st May 2010, the European Commission has introduced

More information

ACCELERATING ACCESSORY SALES PROFITS.

ACCELERATING ACCESSORY SALES PROFITS. 1 CASE STUDY MSXI ACCESSORY SALES EXCELLENCE SOLUTION ACCELERATING ACCESSORY SALES PROFITS. fueled by challenge. powering success. sm 2 TURNING ACCESSORIES INTO A COMPETITIVE ADVANTAGE. A global volume

More information

John Deere and you. You ll look good in green.

John Deere and you. You ll look good in green. John Deere and you. You ll look good in green. 2 When you work with John Deere, we invest in our relationship with you a bond that is made to grow with you into the future. MORE THAN JUST IRON. Committed

More information

OPTIMIZING FLEET MAINTENANCE WITH WIRELESS VEHICLE MANAGEMENT

OPTIMIZING FLEET MAINTENANCE WITH WIRELESS VEHICLE MANAGEMENT OPTIMIZING FLEET MAINTENANCE WITH WIRELESS VEHICLE MANAGEMENT Table of Contents 3 Overview 3 Reduced Vehicle Maintenance Costs 3 Monitoring Engine Performance with Networkfleet Vehicle Management system

More information

A GUIDE TO MACK TELEMATICS

A GUIDE TO MACK TELEMATICS A GUIDE TO MACK TELEMATICS Have you ever wondered how you can possibly manage and monitor all your drivers needs when they re out on the road? Historically, fleet managers have had no way to keep up to

More information

Thomas Arctaedius Ph D Nuclear Physics Started 8 companies (3 sold, 2 dead, 3 alive) CEO and chairman Visiting scholar Stanford University

Thomas Arctaedius Ph D Nuclear Physics Started 8 companies (3 sold, 2 dead, 3 alive) CEO and chairman Visiting scholar Stanford University Thomas Arctaedius Ph D Nuclear Physics Started 8 companies (3 sold, 2 dead, 3 alive) CEO and chairman Visiting scholar Stanford University Board member in 5 companies and organis. Chairman VentureCup Founder

More information

The European Wireless M2M Market, Third Edition

The European Wireless M2M Market, Third Edition Brochure More information from http://www.researchandmarkets.com/reports/659928/ The European Wireless M2M Market, Third Edition Description: The European Wireless M2M Market is the third consecutive report

More information

Använd SAS för att bearbeta och analysera ditt data i Hadoop

Använd SAS för att bearbeta och analysera ditt data i Hadoop make connections share ideas be inspired Använd SAS för att bearbeta och analysera ditt data i Hadoop Mikael Turvall Arkitektur SAS VISUAL ANALYTICS and SAS VISUAL STATISTICS SAS IN-MEMORY STATISTICS FOR

More information

Repetition inför tentan. Kommunikation. Infrastruktur. ÖP 13-17 Inga hjälpmedel. v v v

Repetition inför tentan. Kommunikation. Infrastruktur. ÖP 13-17 Inga hjälpmedel. v v v Repetition inför tentan v v v ÖP 13-17 Inga hjälpmedel Kommunikation Infrastruktur 1 Skalbarhet När det inte går bra Organisation 2 Illvilja Repetition inför tentan Tentan hur kommer den att bli? 13-17

More information

What you need to know about your lease car

What you need to know about your lease car About this booklet Lease Car Drivers Handbook What you need to know about your lease car The following notes are provided to help you deal with emergency situations, accidents and breakdowns and to ensure

More information

Acquisition of Novero. Investor presentation 18th December 2015

Acquisition of Novero. Investor presentation 18th December 2015 Acquisition of Novero Investor presentation 18th December 2015 What Novero brings to Laird The acquisition of Novero and LSR rebalances our business, Wireless Systems will now be of a similar scale to

More information

Tracking Your Motorbike

Tracking Your Motorbike About Us Established in 2004, for almost 11 years, Tracking World has introduced the latest and the most innovative technology in Tracking, Fleet management, and IT Infrastructure solutions in Pakistan.

More information

HOW TELEMATICS KEEPS CUSTOMERS IN THE LOYALTY LOOP

HOW TELEMATICS KEEPS CUSTOMERS IN THE LOYALTY LOOP HOW TELEMATICS KEEPS CUSTOMERS IN THE LOYALTY LOOP INTEGRATING LOYALTY INTO EVERY INTERACTION It s no wonder that car owner satisfaction is up around 70%. 1 Over the last decade, vehicle reliability has

More information

!"#$%& ' ' ' ( )* +),-./0$!!

!#$%& ' ' ' ( )* +),-./0$!! !"# $ "$ % & $( & &"( & )$ #.. / & *$ + & 0112 %, "- #$" ", !"#$%& ( )* +),-./0$!! 1 2 132 415 /, ) /, 6 7+64 8 9 )+ /, :,/ /, + : );< /, 3 ) 5 2 41 = 2>?.? 2 41 ) ) /, /, +)+1*2 412 1-2@:,/ 1 @. 0A1 )

More information

SOI Årskonferens i Umeå Category Management - An wayto make better business Sebastian Nordgren

SOI Årskonferens i Umeå Category Management - An wayto make better business Sebastian Nordgren SOI Årskonferens i Umeå Category Management - An wayto make better business Sebastian Nordgren mars 25, 2014 Sebastian Nordgren Economics Linköpings Universitet 15 years sourcing experience PostNord SEB

More information

Biogas as vehicle fuel - Policy case West Sweden

Biogas as vehicle fuel - Policy case West Sweden Biogas as vehicle fuel - Policy case West Sweden Mats Johansson On behalf of Hanna Jönsson Processledare Biogas Väst The presentation The situation in Sweden The situation in Västra Götaland How did it

More information

SAS Data Integration SAS Business Intelligence

SAS Data Integration SAS Business Intelligence Kursöversikt 2010 SAS Education Providing knowledge through global training and certification SAS Data Integration SAS Business Intelligence Specialkurser SAS Forum 2010 Kontaktinformation Stora Frösunda

More information

Why Mercedes-Benz Finance

Why Mercedes-Benz Finance Ignite the Power. 2 Why Mercedes-Benz Finance Who better to Finance and Insure your vehicle than the people who built it. Whether you own one commercial vehicle or a fleet, having the right financial partner

More information

If You Get Sick during a Temporary Stay Abroad [Sjuk vid tillfällig vistelse utomlands]

If You Get Sick during a Temporary Stay Abroad [Sjuk vid tillfällig vistelse utomlands] If You Get Sick during a Temporary Stay Abroad [Sjuk vid tillfällig vistelse utomlands] If you are temporarily staying in another EU/EEA country or Switzerland, you are entitled to necessary health care

More information

Ange om en aktivitet har medfört att en tjänsteresa har utförts med flyg under 2013, och i sådana fall antal gånger.

Ange om en aktivitet har medfört att en tjänsteresa har utförts med flyg under 2013, och i sådana fall antal gånger. Institutionen för lingvistik - Survey of travel at SU for 2013 Answer Count: 16 Ange om en aktivitet har medfört att en tjänsteresa har utförts med flyg under 2013, och i sådana fall antal gånger. Specify

More information

1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. 1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Standardiserade tester av Standardsystem? Christian Wass 2 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Agenda

More information

Development allowance and activity grant [Aktivitetsstöd och utvecklingsersättning]

Development allowance and activity grant [Aktivitetsstöd och utvecklingsersättning] Development allowance and activity grant [Aktivitetsstöd och utvecklingsersättning] If you are participating in a labour market programme, you are eligible for development allowance or an activity grant.

More information

Telematics. ARI White Paper / 2014. Driven.

Telematics. ARI White Paper / 2014. Driven. Telematics ARI White Paper / 2014 Driven. Telematics Contents Introduction...2 Telematics Functionality...2 Benefits...3 Challenges...4 How to get started...5 Conclusion...6 References...6 This manuscript

More information

The Future Roadmap of BizTalk Server. Johan Hedberg, Logica Solution Architect, MCT, MVP

The Future Roadmap of BizTalk Server. Johan Hedberg, Logica Solution Architect, MCT, MVP The Future Roadmap of BizTalk Server Johan Hedberg, Logica Solution Architect, MCT, MVP 83 Session objectives Briefly introduce BizTalk Server Demo BizTalk Server 2009 scenarios Describe BizTalk Server

More information

Customer Support Agreements

Customer Support Agreements Cleveland Brothers Product Support Customer Support Agreements Maximize Uptime Minimize Risk Insulate Prices Increase Profitability Let a CSA go to WORK for your company CUSTOMER SUPPORT AGREEMENTS A CSA

More information

FUEL MANAGEMENT SERVICE. Can you afford not to?

FUEL MANAGEMENT SERVICE. Can you afford not to? FUEL MANAGEMENT SERVICE Can you afford not to? Step 1: Dynafleet Online Step 2: Consultancy Fuel Management Service a 2 step process FMS is a programme to help operators manage their fuel and other related

More information

Analysis of All risk insurance from an offshore wind farm perspective. Lillgrund Pilot Project

Analysis of All risk insurance from an offshore wind farm perspective. Lillgrund Pilot Project Analysis of All risk insurance from an offshore wind farm perspective Lillgrund Pilot Project February 2009 Type of document Document identification Rev. No. Report date Project No. REPORT 7_1 LG Pilot

More information