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1 Network Equipment Technologies (NET) Quintum Tenor Configuration Guide For use with AT&T s IP Toll Free Service Version 1 / Issue 3 Date: 6/3/10

2 TABLE OF CONTENTS 1 Introduction Special Notes Tenor Transfer Feature Must be Turned Off Session Description Protocol in Session Progress and Ringing Messages Capabilities Overview Calling Scenarios Supported Codecs Supported Features Supported Configuration Component Overview Dial Plan Hardware Components Tenor AX Overview Tenor AF Overview Configuration Guide Tenor Software Version Standard Configuration Troubleshooting Acronyms List Additional References Page 2 of 45

3 1 Introduction This Guide describes the steps for configuring the Network Equipment Technologies (NET) Tenor AF, or Tenor AX to work with AT&T s IP Toll Free Service. The NET Quintum-Tenor AF/AX provides VoIP capability to Analog Telephones, Analog Key Systems and Analog PBXs. Tenor Software release P was tested with the Service. AT&T IP Toll-Free is a managed Voice over IP communication solution that supports inbound toll-free calling on your data network giving you toll-free service for your U.S. sites. Toll-Free calls originate in the PSTN (Public Switched Telephone Network) and are transported over the AT&T MPLS network for delivery via an IP access facility. The NET Tenor works with your legacy premise telephone equipment and Call Center applications to answer Toll Free (8YY) calls. The Tenor AF/AX is a gateway device that converts calls to be answered by your legacy Analog Telephones, Analog Key Systems, Analog PBXs and Analog Call Center applications. The Tenor AF/X uses SIP signaling to answer calls from the network. References in this Service Guide to Tenor refer to the Tenor AF or Tenor AX. Tenor AX Series 8 Simultaneous VoIP Calls 12 Simultaneous VoIP Calls 16 Simultaneous VoIP Calls 24 Simultaneous VoIP Calls 48 Simultaneous VoIP Calls MultiPath AXM Series Station AXG Series Enterprise AXE Series 8 FXS/8 FXO 8 FXS/0 FXO 8 FXS/2 FXO 12 FXS/8 FXO 12 FXS/0 FXO 12 FXS/2 FXO 16 FXS/16 FXO 16 FXS/0 FXO 16 FXS/2 FXO 24 FXS/24 FXO 24 FXS/0 FXO 24 FXS/2 FXO N/A N/A N/A Tenor AF Series MultiPath AFM Series Station AFG Series Enterprise AFE Series 6 VoIP Calls N/A N/A 6 FXS/2 FXO 8 VoIP Calls N/A 8 FXS/0 FXO N/A Page 3 of 45

4 2 Special Notes 2.1 Tenor Transfer Feature Must be Turned Off The internal Tenor IP transfer feature (REFER) must be disabled in the Tenor configuration. The NET Tenor will work with the AT&T Legacy Transfer Connect feature (inband) if the Tenor IP SIP Transfer feature is disabled. 2.2 Session Description Protocol in Session Progress and Ringing Messages Session description protocol (SDP) in the Session Progress (183) and Ringing (180) messages must be turned off in the Tenor configuration. This configuration setting addresses an issue observed with outbound calling via the AT&T IP Flexible Reach Service. 3 Capabilities Overview The NET Quintum Tenor supports the following capabilities in conjunction with the service. 3.1 Calling Scenarios Supported Inbound Toll Free (8YY) PSTN calls to CPE termination 3.2 Codecs Supported G.729AB 8.0 Kbps (Corresponds with options for G.729a or G.729b) G Kbps G.711 Mu-law 64Kbps 3.3 Features Supported AT&T Dialed Number Identification Service (DNIS) Translations AT&T Alternate Destination Routing (ADR) on Busy or Ring No Answer (RNA) AT&T Legacy Transfer Connect (Inband) Human Codec Negotiation Call Hold and Resume DTMF Relay (midcall digits) FAX over IP o CPE Fax G3 - T.38 o CPE Fax SG3 - T.38 Page 4 of 45

5 o CPE Fax G3 - G.711 o CPE Fax SG3 - G.711 NET - Quintum Tenor Configuration Guide 4 Configuration Component Overview This section provides an overview of the NET Tenor integration with the AT&T IP Toll Free Service. 4.1 Dial Plan For IP Toll Free, the AT&T network will send the call to the NET Tenor using the IPTF DNIS (also known as signaled digits out-pulsed or SDOP) as provided by AT&T Customer Care. Note that the DNIS will always be pre-pended with 5 leading zeroes (i.e ). Other key fields are defined below: Dialed Number Information Service (DNIS) AT&T Private Number (APN; Used for Internal AT&T Toll Free routing) Calling Party Number (CPN) Parameter Location in SIP Message Example: DNIS: User part of Request URI INVITE sip: SIP/2.0 APN: User part of To header To: CPN: User part of From header From: tag=dsa3ca8be7 INVITE sip: SIP/2.0 To: From: tag=dsa3ca8be7 4.2 Hardware Components Page 5 of 45

6 Enterprise w/ Analog PBX PSTN PBX Firewall The customer premises equipment shall consist of the following components. Customer PBX or Key System with standard 2-wire Analog interface connections for FXO ports. Note: The Tenor AX provides a standard Centronics 50 pin male interface (50 pin / 25 pair male Amphenol connector). OR Customer Analog Phones and/or FAX machines with RJ11 interfaces. Note: The Tenor AX provides standard RJ11 interfaces. AT&T Managed Router Customer optional Firewall Quintum Technologies Tenor Analog Gateway (AX or AF). Tenor Software release P was used when conducting interoperability testing with the Service. 4.3 Tenor AX Overview The Tenor AX is a high-density VoiP (Voice over Internet Protocol) SIP/H.323 switch that compresses and packetizes voice, fax, and modem data and transmits it over the IP network. The Tenor AX gives larger businesses with analog voice infrastructure a means to use Voice over IP (VoIP). The Tenor s MultiPath architecture enables it to intelligently route calls between the FXS, FXO, and the VoIP network. The Tenor AX also routes calls over IP to reduce Page 6 of 45

7 costs, and then transparently hop off to the PSTN, to reach off-net locations. Calls can be routed in any direction between any of the ports. The unit s plug and play embedded system architecture brings VoIP technology to your network without changing your existing telephony infrastructure. The Customer s network stays as is, and the call type is transparent to the user. Figure 1 - Tenor AX Back Panel Phone/FXS port - Provides a 50 Pin Telco connector which supports up to 24 Phone/FXS connections for connecting to the analog PBX, Keyphone or phones. Line/FXO port - Provides a 50 Pin Telco connector which supports up to 24 Line/FXO connections for connection to the Central Office (connection to the PSTN). LAN port - 10/100 Base-T Ethernet port. This port provides an RJ-45 jack for individual connection to a 10/100 Ethernet LAN switch or hub via RJ-45 cable; it is individually configured with a unique IP and MAC address. The Tenor AX will support 8, 16, 24 or 48 Simultaneous VoIP Calls. AX GENERAL SPECIFICATIONS Dimensions: 1U High Chassis W 17 3/8" x H 1 3/4" x D 10 3/4" W 44.5cm x H 4.5cm x D 27.6cm Maximum weight: 10 lbs. (4.55kg) AC Power: Volts AC, 50/60 Hz, 60 watts Operating temperature: F (5-40 C) Operating humidity: 20% - 80% non-condensing Telco: FCC Part 68, TS-016, TBR4, TS-038, CS03 Page 7 of 45

8 EMC: FCC Part 15 EN55022, EN55024, EN , EN , AS/NZS3260 Safety: UL60950, EN60950, AS/NZS60950 TENOR AX CONFIGURATIONS Tenor AX Series 8 Simultaneous VoIP Calls 12 Simultaneous VoIP Calls 16 Simultaneous VoIP Calls 24 Simultaneous VoIP Calls 48 Simultaneous VoIP Calls MultiPath AXM Series Station AXG Series Enterprise AXE Series 8 FXS/8 FXO 8 FXS/0 FXO 8 FXS/2 FXO 12 FXS/8 FXO 12 FXS/0 FXO 12 FXS/2 FXO 16 FXS/16 FXO 16 FXS/0 FXO 16 FXS/2 FXO 24 FXS/24 FXO 24 FXS/0 FXO 24 FXS/2 FXO N/A N/A N/A For more details on the Tenor AX, consult with document [1]. 4.4 Tenor AF Overview The Tenor AF is a VoIP (Voice over Internet Protocol) H.323/SIP switch that digitizes voice, fax, and modem data and transmits it over the IP network. The Tenor AF gives small to medium sized businesses with analog voice infrastructure a means to use Voice over IP (VoIP). The Tenor s MultiPath architecture enables it to intelligently route calls between the FXS, FXO, and the VoIP network to achieve the best combination of cost and quality. The Tenor AF also routes calls over IP to reduce costs, and then transparently hop off to the PSTN, to reach off-net locations. Calls can be routed in any direction between any of the ports. The Tenor can be installed without upgrades to the existing voice or data network. You can install the unit in a home or office environment, without affecting the network infrastructure you already have in place. Page 8 of 45

9 Figure 2 - Tenor AF Back Panel Power Adapter jack - Connection port to external power supply. DIAG - Enables you to perform software diagnostic procedures. CONSOLE port - This RS-232 connector is used for connection to a PC s serial port via a DB-9 serial cable at bps 8 N 1, no flow control. LAN port - 10/100 Base-T Ethernet port. This port provides an RJ-45 jack for an individual connection to a 10/100 Ethernet LAN switch or hub via RJ-45 cable; the interface is individually configured with a unique IP and MAC address. Port Label (Phone/FXS or Line/FXO ports) - For Phone/FXS, provides an RJ-11 jack for connection to an analog PBX, Keyphone or analog phone. For Line/FXO, enables connection to another piece of equipment that houses your telephone lines running to the PSTN, such as the patch panel. AF GENERAL SPECIFICATIONS Dimensions: 1U High Chassis W 8 1/4" x H 2" x D 7" W 21cm x H 5.1cm x D 18.73cm Maximum weight: 1.3 lbs. (0.6kg) AC Power: Volts AC, 50/60 Hz, 22 watts Operating temperature: F (5-40 C) Operating humidity: 20% - 80% non-condensing Telco: FCC Part 68, AS/ACIF S003, CS03, JATE, AS/ACIFS002:2001 EMC: FCC Part 15 Class B, EN55022, EN55024, EN , EN , AS/NZS3260 Page 9 of 45

10 Safety: UL60950, EN60950, AS/NZS60950 The Tenor AF will support 6 or 8 Simultaneous VoIP Calls based on the configuration purchased. TENOR AF CONFIGURATIONS Tenor AF Series MultiPath AFM Series Station AFG Series Enterprise AFE Series 6 VoIP Calls N/A N/A 6 FXS/2 FXO 8 VoIP Calls N/A 8 FXS/0 FXO N/A For more details on the Tenor AF, consult with document [2]. 5 Configuration Guide 5.1 Tenor Software Version The version of the Tenor Software can be obtained via the Tenor Configuration Manager GUI or the Command Line Interface (CLI). Page 10 of 45

11 From the Configuration Manager View Menu, click on Tenor Version. A text file will open in a new window displaying the Software version as shown below. As shown below, the CLI Command to display the Tenor Software version information is show v. Page 11 of 45

12 For technical support on the NET Tenor AF and Tenor AX, contact NET/Quintum at , and also refer to 5.2 Standard Configuration The following steps describe the configuration for the Tenor AX Multipath Gateway Switch verified to work with the service. Configuration for the Tenor AF is the same as the Tenor AX described below. For detailed information on installing and running Tenor Configuration Manager, consult documents [1], [2] and [3]. Page 12 of 45

13 Step Description 1. Run the Tenor Configuration Manager. From the File Menu click on Connect. 2. Click on Add. Page 13 of 45

14 3. Enter the Tenor IP Address, a Description, and the Login ID and Password. Click on OK. 4. Connect to the Tenor from the Tenor Configuration Manager. Highlight the Tenor switch and click on Connect. Page 14 of 45

15 5. From the panel on the left, highlight the IP Address Configuration field 6. Set the IP Address, Subnet Mask and Default Gateway IP Addresses as defined by your network administrator. Page 15 of 45

16 7. Click the DNS Tab. NET - Quintum Tenor Configuration Guide 8. Enter values for the Primary and Secondary DNS Server IP Address. If not using DNS enter: Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 16 of 45

17 9. Click on the Advanced Explorer tab in the left panel. 10. In the Advanced Explorer tab on the left, expand the System Wide Configuration Menu tree by clicking the +. Page 17 of 45

18 11. From the Advanced Explorer panel on the left, highlight the Dial Plan field. Select the desired Dial Plan Country from the drop down menu. The sample configuration uses None. Select the desired Progress Tone Country setting from the drop down menu. The sample configuration uses USA/Canada. Enter values for the Minimum and Maximum dial digit string length. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 18 of 45

19 12. From the Advanced Explorer panel on the left, highlight the Remote Tenor Manager field. Enter the Primary Server IP address Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 19 of 45

20 13. From the Advanced Explorer panel on the left, click on the + sign next to VoIP Configuration SIP Signal Groups to expand the field. Highlight the SIP Signaling Group-1 field. Under the General tab, enter the Primary SIP Server IP Address and the Secondary SIP Server IP Address (IP Addresses of AT&T Primary and Secondary IP Border Elements). To disable Registration, enter the Register Expiry Time of -1. Un-Check Allow Only Proxy Calls Click Confirm/OK Page 20 of 45

21 14. Click on the Advanced tab. Un-check the boxes for: SDP in 180 Ringing SDP in 183 Progress SIP Server in From Header SIP-PSTN Interworking Page 21 of 45

22 15. Click on the User Agent tab. Select UA 101 entry and Click the Edit button to display the Edit User Agent pop-up window. We will use One User Agent for all physical Analog Line that will be attached to the Tenor. Page 22 of 45

23 16. In the Edit User Agent pop-up window, enter the following information: PrimaryUser - The username for Registration and Authentication purposes. If Registration were enabled, the username will appear in the URI populated in the To and From headers of the REGISTER message. Primary User: User1 < --- Any alpha-numeric string may be entered because SIP Registration and Authentication are not applicable to the AT&T IP Toll Free Service. Click OK to continue. Page 23 of 45

24 17. At the SIP Signal Group-1 panel click Confirm/OK to complete and the sunburst icon to implement the change in the Tenor. Page 24 of 45

25 18. The AT&T network will deliver the Toll Free calls to the NET Tenor using the IP Toll Free DNIS (also known as signaled digits out-pulsed or SDOP) as provided by AT&T Customer Care. The NET Tenor can be configured to route the incoming IP Toll Free DNIS (ex ) to a specific Channel or use a Hunt Algorithm to route calls across the available Channels. This step shows how to configure the Tenor to route calls to a specific Channel based on the received DNIS. From the Advanced Explorer panel on the left, highlight the DN Channel Map field. Click Add on the DN Channel Map panel on the right. At the Add DN Channel Map pop-up window, enter the following information. Channel: 1 < --- Physical port/channel used on Tenor DN: < --- DNIS (number provided by AT&T) Alias Name: < ---- Leave blank Calling Name: NET < --- Display Name User Agent: 101 < --- User Agent defined in Step 0. Public DN checked < --- default Register DN checked < --- default Page 25 of 45

26 Click OK to continue. At the DN Channel Map panel click Confirm/OK and the sunburst icon implements the change. Repeat this Step for all of the DNIS numbers provided by AT&T. Page 26 of 45

27 Note: Slot and Span are not relevant to the Analog Tenor. Channel: Denotes the physical port that the analog device will be connected. DN: DNIS number provided by AT&T. On inbound calls to Tenor, used to determine routing of calls to physical line. Should appear as user part of Request URI of incoming INVITE. Calling Name: Not relevant to Alias Name: Not relevant to. Public DN: Not relevant to. Register DN: Not relevant to. Page 27 of 45

28 19. The NET Tenor can be configured to route the incoming IP Toll Free calls to any available channel using a Hunt Algorithm (Ascending Round Robin, Descending Round Robin, Ascending, Descending). To use a Hunt Algorithm, do not perform the DN Channel Map configuration shown in the previous step. Instead perform the following configuration steps. From the Advanced Explorer panel on the left, highlight the Hunt LDN Directory-pub1 field. Click Add on the panel on the right. At the Add Hunt LDN Number pop-up window, enter one of the DNIS numbers provided by AT&T and Click the OK Button. Repeat this Step for all of the DNIS numbers provided by AT&T. Click OK to continue. At the Hunt LDN Directory-pub1 panel click Confirm/OK and the sunburst icon implements the change. Page 28 of 45

29 From the Advanced Explorer panel on the left, click on the + sign next to Circuit Configuration Line Routing Configuration Line Circuit Routing Groups Line Circuit Routing Group-phone. On the General tab, select the desired Channel Hunting Algorithm from the Drop Down Menu. Click Confirm/OK Click the Bypass/Hunt Tab and insure that the Hunt LDN Directory-pub1 is in the Selected Category on the right. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 29 of 45

30 20. From the Advanced Explorer panel on the left, highlight the Gateway. Enter a Description and check the SIP only radio button for the Outgoing IP Routing field under the Gateway screen panel on the right. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 30 of 45

31 21. From the Advanced Explorer panel on the left, click on the + sign to expand the Voice Codecs field. Highlight the Voice Codec-1 field. Select the desire Voice Codec field from the drop down menu. The sample configuration uses the G.729 codec with Payload Size of 20ms. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 31 of 45

32 22. From the Advanced Explorer panel on the left, click on the + sign to expand the Voice Codecs field. Highlight the Voice Codec-2 field. Select the desire Voice Codec field from the drop down menu. The sample configuration uses the G.711Mu-law codec. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 32 of 45

33 23. From the Advanced Explorer panel on the left, Right Click Voice Codec and select New to define and another codec Voice Codec-3. From the Advanced Explorer panel on the left, click on the + sign to expand the Voice Codecs field. Highlight the Voice Codec-3 field. Select the desire Voice Codec field from the drop down menu. The sample configuration uses the G.726 codec. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 33 of 45

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35 24. Click on the FAX/QOS tab under the IP Routing Group-default panel on the right. Select T.38 w/g.711 Mu-law fallback for Fax Relay from the drop down menu. Select Disabled for Fax Modem Coding from the drop down menu. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 35 of 45

36 25. From the Advanced Explorer panel on the left, expand Circuit Configuration Signaling Configuration CAS Signaling Groups, and highlight the CAS Signaling Group-phone field. Click on the General tab under the CAS Signaling Group-phone panel on the right. From the Signaling Type drop down menu, select Loop Start, Forward Disconnect. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 36 of 45

37 26. Click on the Signaling tab under the CAS Signaling Group-phone panel on the right. From the Caller ID Generation drop down menu, select FSK. Check the box for Detect Flash Hook Signal. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 37 of 45

38 27. From the Advanced Explorer panel on the left, expand Circuit Configuration Line Routing Configuration Line Circuit Routing Groups, and highlight the Line Circuit Routing Group-phone field. Click on the General tab under the Line Circuit Routing Group-phone panel on the right. From the SIP User Agent drop down menu, select SIPUserAgent-101 and check the boxes for Overlap Dial and Provide Progress Tone. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Click the Call Services tab. Page 38 of 45

39 28. From the Call Services tab under the Line Circuit Routing Group-phone panel on the right. Check to enable Hold. Disable Unattended Transfer, Call Waiting and Attended Transfer if checked. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 39 of 45

40 29. Under the Advanced Explorer panel on the left, highlight the Phone (FXS)/Line (FXO) Configuration. Check the box to enable the Phone-Lines that will be used. In this example we have five DNIS numbers from AT&T so we enabled five Phone-Lines. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the Page 40 of 45

41 30. Under the Advanced Explorer panel on the left, expand Phone (FXS)/Line (FXO) Configuration, and highlight the Analog interface-phone field. Highlight Channel Group-phone then click Edit. In the Edit Channel Group-phone pop-up window, select the CAS Signaling Groupphone and the Line Circuit Routing Group-phone. Check the Channels that will be used in this Trunk Group. In this example we have five DNIS numbers from AT&T so we enabled five Phone-Lines. Click OK to continue Page 41 of 45

42 31. Click Confirm/OK then the change. sunburst icon on the menu bar to implements the 6 Troubleshooting For technical support on the Quintum Tenor AF and Tenor AX, contact Quintum at , and also refer to 7 Acronyms List Acronym ADR CPE DTMF DNIS FXO FXS LCRG POTS PSTN TCRG Definition Alternate Destination Routing Customer Premise Equipment Dual Tone Multi Frequency (midcall digits) Dialed Number Identification Service Foreign exchange Office - Interface that receives telephone service, typically from a Central Office of the Public Switched Telephone Network (the plug on the phone). Foreign exchange Subscriber - Interface that delivers telephone service from the local phone company s Central Office (the plug on the wall). Line Circuit Routing Group Plain Old Telephone Service Public Switched Telephone Network Trunk Circuit Routing Group Page 42 of 45

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44 8 Additional References [1] Tenor AX VoIP Multipath/Gateway Switch Product Guide, P/N [2] Tenor AF VoIP Multipath/Gateway Switch Product Guide, P/N [3] Tenor Configuration Manager/Tenor Monitor Product Guide. P/N Page 44 of 45

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