Mobile Application Management Securely Connecting Core Business Systems. IT Business Edge 2011 Enterprise Mobility Study
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1 Mobile Application Management Securely Connecting Core Business Systems IT Business Edge 2011 Enterprise Mobility Study
2 Mobility Study Overview Drivers for mobile application management (MAM): Explosive growth of smart phones and tablets used by employees, partners, and clients Pressure for IT to provide secure connectivity to core business systems while managing data, licenses, and updates Traditional desktop management technologies won t work Tools such as Blackberry Enterprise Server (BES), Microsoft Exchange, and MDM are emerging third party solutions Purpose of the enterprise mobility study is to: Provide market data that will assist CIOs in creating secure connectivity to core business systems Help provide framework so organizations can make more informed decisions to accomplish this task 2
3 Enterprise Mobility Primary Research Study Format: survey Questionnaire Design: Palmer Research List Source: ITBusinessEdge.com subscribers Incentives: Sweepstakes for one Apple ipad Respondents: 387 completions who met the following criteria: Purchaser of mobile solutions Have a strategy for or have connected some or all smart phones/ tablets to core business systems Work in organizations of 50+ employees Fieldwork: Conducted in April 2011 by Palmer Research, Margin of Error: +/- 5.1% at 95% confidence level 3
4 Research Findings 87% of survey respondents set mobility strategy 74% evaluate vendors, select vendors for RFP, and make final vendor selection 75% use in house resources to assist in creating an effective mobility strategy Application vendors, device manufacturers, system integrators, and carriers were most frequently mentioned external resources Top benefits of enterprise mobility strategy are improved employee efficiency and streamlined communications Major inhibitors include dealing with security, compliance issues, and lack of staff training One out of six organizations have established standards and support for connecting all mobile devices 28% have established standards and support to connect some smart phones/tablets Blackberry, Apple, and Android are the most prevalent operating systems to support Mean time to establish OS support is 7.0 months, while median is 5.5 months Organizations are planning to support an average of 19,100 devices, mean is 700 devices 4
5 Research Findings (con t) 73% are evaluating various mobile solutions to determine the best approach Only 16% are developing software or specific applications to enable connectivity Cisco, Citrix, IBM, and Oracle are the most well known mobility solution vendors who are planning to develop mobility solutions Multiple OS and staff time are major issues faced by security developers Web-based security solutions and off the shelf security products will be deployed by over 70% of respondents to secure mobile applications Technology content sites and white papers are the most important sources of information and content media format respectively for enterprise mobility solutions As this is an emerging category, technology content sites are more important than analysts or colleagues when seeking out information White papers and product spec sheets are the most popular formats for receiving content on enterprise mobility solutions 5
6 Involvement in Mobile Strategy Nearly 9 out of 10 Are Involved in Setting Mobile Strategy Almost 75% Evaluate and Select Vendors 87% 74% 80% 40% 0% 75% Determine need Set strategy 64% Evaulate vendors 42% 44% Select vendors Final vendor selection 36% Determine budget Approve budget Q. Which of the following statements describes your involvement in the development and implementation of your organization s mobile strategy for connecting employees and customers smart phones and tablets to the company s core business systems? 6
7 Resources for Creating Mobile Strategy 75% Use In-House Resources to Create a Mobile Strategy for Connecting Smart Phones and Tablets to Core Business Systems 80% 75% 40% 33% 28% 26% 25% 21% 18% 0% Q. What type of organization are you using or planning to use to assist you in creating an effective mobile strategy to connect smart phones and tablets to your company s core business systems? 7
8 Benefits of Mobile Connectivity Improved Employee Efficiency and Streamlined Communications are the Most Important Benefits of Mobile Device Connectivity 100% 80% 40% 0% 85% 64% 47% 32% 25% 25% Q. Which of the following benefits will your organization gain by establishing connectivity for smart phones and tablets to your company s core business systems? 19% 13% 8
9 Inhibitors for Mobile Connectivity Security and Compliance Issues are the Most Frequently Mentioned IT Inhibitors for Connecting Mobile Devices 80% 73% 48% 40% 34% 33% 0% Security & Compliance Issues Lack of training Too costly/not priority Lack of knowledge Q. What are some of the inhibitors that your IT department faces in developing or implementing solutions connecting smart phones and tablets to the company s core business systems? 6% Other 9
10 Status of Mobile Strategy Less Than 50% Have set Standards & Support to Connect Some or All Mobile Devices Put team together to create a plan 21% Evaluating standards & support 35% Have standards & support to connect some smart phones/tablets Have standards & support to connect all smart phones/tablets 16% 28% 0% 40% Q. Which of the following best represents your IT department s plans for developing a mobile strategy to connect the variety of smart phones and tablets owned by employees and customers to the company s core business systems? N=
11 Mobile OS Support Priorities Blackberry, Apple, ios, and Android are the Dominant Mobile Operating Systems That Will Be Supported 100% 80% 80% 79% 74% 40% 0% 47% 21% Blackberry Apple Android Windows phone Palm Sumbian Q. Which of the following smart phone/tablet operating systems are currently or will be supported by your organization? 6% 11
12 Timeframe for Mobile OS Support The Average Estimate for Establishing Smart Phones/Tablet Operating System Support is 7 Months 19% 32% Mean = 7 Months 25% 24% Median = 5.5 Months 1-3 months 4-6 months 7-12 months Over 12 months Q. What is the approximate timeframe you will be supporting one or more of the smart phone/tablet operating systems mentioned? 12
13 Number of Mobile Devices Organizations are Planning to Connect An Average of 19,100 Smart Phones and Tablets 22% 14% 64% Less than 1,000 1,000-9,999 Over 10,000 Mean = 19,100 Median = 700 Q. Approximately how many smart phone/tablet devices is your organization planning to connect to your company s core business systems or specific applications in the next 12 months? 13
14 Status of Mobility Solutions Nearly 3 in 4 Organizations is Evaluating Mobility Solutions to Determine the Best Approach for Enabling Connectivity 16% 11% Evaluating moble solutions Other/Don't Know 73% Developing software and apps Q. Which of the following statements best represents your IT organization s position on enterprise mobility solutions? 14
15 Awareness of Mobility Solution Vendors Cisco, Citrix, IBM, and Oracle are Most Well Known who offer or plan to offer Enterprise Mobility Solution Vendors 57% 54% 40% 42% 39% 30% 28% 17% 10% 9% 0% Q. Please indicate which of the following vendors you are familiar with who offer or plan to offer industrial strength business applications to enable cost effective connectivity between smart phone and tablet devices and a company's core business systems? 15
16 Issues for Security Developers Managing Multiple OS and Additional Staff Time to Maintain/Update Mobile Device Security are Main Security Issues 80% 67% 67% 52% 40% 0% Multiple operating systems Additional staff time Devices difficult to securitize Employees/Customers Slow to Add Security Q. As more smart hones and tablets become connected to a business core systems more malware and hacking will start to take place and new device friendly security products will have to be developed. Which of the major issues will security developers face? 16
17 Methods to Secure Mobile Apps Web-based solutions and Off the Shelf Products are the Methods Most Likely to be Deployed to Secure Mobile Apps 80% 76% 71% 40% 42% 36% 0% Web- based security (TSL, SSL) Off the shelf security Q. What methods will be deployed to secure mobile applications? Security parts of mobile middleware Native client dev tools 17
18 Information Resources for Mobility Technology Content Sites, Analysts, and Colleagues are the Most Important Information Sources 80% 66% 59% 59% 53% 46% 40% 31% % Tech content sites Analysts Colleagues IT mfg websotes IT print publication Channel websites IT bloggers Q. Which of the following information resources are most important when seeking information on enterprise mobility solutions? 18
19 Media Formats for Mobility White papers, Product Specs, Case Studies, Software Downloads, and Webcasts All Play a Role in Information on Mobility Solutions 40% 26% 26% 24% 21% 21% 15% 11% 0% White papers Product specs Case studies Softtware downloads Webcasts Videos Podcasts Q. Which of the following content media formats do you feel are most effective to receive information on enterprise mobility solutions? 19
20 Demographics No. of Employees % % % % % % Over 10k Job Role Total Net IT IT Management Total Non- IT Non- IT Management % 87% 72% 13% 10% Business & Industry General Business EducaFon/Training Government Q. How many employees are in your company? Q: Which of the following best describes your job role? Q: Which best describes your business and industry? % 84% 9% 7% 20
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