First Suite Puts You First.

Transcription

1 ASIANA AIRLINES Membership Guide Platinum Diamond Plus Diamond Gold Silver First Suite Puts You First. Fewer seats for more space, private suite with doors, the finest entertainment system, and spacious dressing rooms. And of course, the world s best award-winning inflight services. The New ASIANA380, Special Edition. First Class with Door Class (Staggered Layout) Reservations ASIANA us.flyasiana.com 11.1 Monitors in Ecomony Class Dressing Room (Lavatory)

2 contents Introduction to Asiana Club Membership Program Asiana Club Elite Membership Benefits Earning Miles Redeeming Miles Terms of Miles Redemption Upgrade Award Refund of Flight Awards and Upgrade Awards Welcome to the Asiana Club! Asiana Airlines wholeheartedly congratulates you on your new Asiana Club Membership. Asiana Club is the frequent flyer program that Asiana Airlines offers, to give passengers who use Asiana Airlines more convenient services and various benefits Introduction to Star Alliance Star Alliance Elite Members Miles Accrual with Star Alliance Partners and Other Partner Airlines Star Alliance Standard Miles Accrual Chart Flight Award at Star Alliance Partners Upgrade Award at Star Alliance Partners Introduction to Asiana Club Partners Partners that offer Asiana Club Miles Partners that Accept Asiana Club Miles Partners that Offer Asiana Club Discounts General Terms and Conditions of Asiana Club

3 Introduction to Asiana Club CARD Membership Program Membership Program Elite Membership Asiana Club is the frequent flyer program of Asiana Airlines, and is operated based on Asiana Club Miles. Asiana Club Members can earn miles every time they fly with Asiana Airlines or an Asiana Airlines partner, and may get Flight Award and other benefits using the miles they have earned. By accumulating enough miles, members can earn Elite status and get even more benefits. Platinum Diamond Plus Diamond Gold General Membership Introduction to Asiana Club Joining Asiana Club Qualifications There is no age limit for Asiana Club Members. (Children under the age of 12 are classified as Magic Miles members) Silver Magic Miles Enrollment Guide Online Enrollment Asiana Airlines Website (flyasiana.com), Asiana Airlines Mobile Application Offline Enrollment Branches of Asiana Airline or Aiport branches and flights Register your address when you enroll to get the latest news, promotion information and e-newsletters from Asiana Airlines. How to download your digital card m.flyasiana.com Log in My Asiana Mobile Card Capture and use an image Special Programs Hansarang Membership Hansarang Membership is a special program for Asiana Club members who are welfare card holders. After registering, Hansarang Members automatically receive discounts on domestic fares. Magic Miles This is the mileage program for children under 12. Children under 12 earn 75% of the miles earned by adults. As well, children boarding domestic flights with flight awards (including upgrade awards) between the ages of 2 and 12 and children boarding international flights with flight awards (including upgrade awards) between the ages of 2 and 11 will redeem 75% of the miles for adults. Qualifications for Elite Members Elite members are selected according to the miles accumulated on Asiana Airlines and Star Alliance flights. (The number of Star Alliance flights boarded is not counted for selection of Elite members.) Items Asiana Airlines Star Alliance Miles Accrual Number of Boardings 1. Miles accumulated with partners, miles accumulated through promotions and events, and boardings of Elite members are not counted. 2. Miles accumulated after the boarding date are counted for selection of Elite members as of the boarding date, and upgrades to Elite membership status are valid from the day after the date on which the qualifications for Elite membership have been met. 3. Miles are not accumulated for boarding with tickets with discounts exceeding 50% of the fare, special tickets with no mileage accrual tickets and tickets for which no fare has been paid. In addition, these cases will not be counted toward the number of boardings for selection of Elite members

4 Criteria for Elite Member Upgrades Items Qualifications Terms of Status Platinum 1 million miles accumulated or 1,000 boardings of Asiana Airlines flights Diamond Plus 0.5 million miles accumulated or 500 boardings of Asiana Airlines flights Diamond Every 100,000 miles accumulated or 100 boarding of Asiana Airlines flights within 24 months from the base date Total of 40,000 miles accumulated within every 24 months from the base date* or 50 boardings of Asiana Airlines flights Lifetime The term of early upgrade + 24 months Terms of Elite Membership Status 1. Elite membership status is applicable based on the miles or the number of boardings for every 24 months from the base date. 2. If a member has met the criteria for an upgrade in membership status before 24 months expire, the early upgrades are made. A member may have Elite membership status for the term of early upgrades and an additional 24 months if the qualification for early upgrade is met. 3. If the membership status expires, a new membership status is applied based on the miles or the number of boardings for the previous 24 months, and the miles or the number of boardings for the term of early upgrades shall not be counted. Base Date Date of Early Upgrade Terms of Early Upgrades 24 months Term of Benefits Introduction to Asiana Club Gold Total of 20,000 miles accumulated within every 24 months from the base date* or 30 boardings of Asiana Airlines flights * Members who joined by September 30,2008 : Elite membership status is applicable based on the miles or the number of boardings for 24 months from November 1, 2014 * Members who joined after October 1,2008 : Elite membership status is applicable based on the miles or the number of boardings for 24 months from the date of subscription. Maintenance or change of membership status: The date on which the terms of the status have been reset shall be the base date, and the membership status shall be decided according to the miles or the number of boardings for 24 months. For Diamond Plus Members who have accumulated 0.5 million miles or 500 boardings, the base date shall be the date of upgrading to Diamond Plus Lifetime Membership

5 Asiana Club Elite Membership Benefits Gold Diamond Diamond Plus Platinum Items Term of Membership Status Redeemed Miles Discount Coupon At Point of Upgrade 5,000 miles 1 discount coupon 24 months 24 months 1 discount coupon (50% discount for miles redeemed for Upgrade Award, or 10,000 miles discount for Flight Award) After Upgrades months Lifetime Lifetime 2 discount coupons (50% discount for miles redeemed for Upgrade Award, or 10,000 miles discount for Flight Award) - 2 discount coupons (50% discount for miles redeemed for Upgrade Award, or 10,000 miles discount for Flight Award) 2 discount coupons Accumulation of 100,000 miles on Asiana Airlines and Star Alliance flights or 100 boardings of Asiana Airlines flights for every 24 months (50% discount for miles redeemed for Upgrade Award, or 10,000 miles discount for Flight Award) - 2 discount coupons for every 100,000 Asiana Airlines miles (50% discount for miles redeemed for Upgrade Award, or 10,000 miles discount for Flight Award) Introduction to Asiana Club Lounge Tickets Lounges in Korea 2 tickets for business class lounge Overseas Lounges - Check-in Counters Exclusive Counter (Exclusive counter exclusively for Gold members, if applicable) Provision of bonus Asiana Airlines mileage 5% 10% for Elite members Free Additional Baggage Service Free Additional Baggage Service (as of April 1, 2016) 10KG / 22lbs (excluding routes in the Americas) One piece, maximum of 9 kg per passenger Domestic Flights 10KG 20KG class lounge (for member and one accompanied guest) Star Alliance Gold Lounges Contracted Lounges (for member and one accompanied guest) Exclusive Counters for Elite members ( Counters if not available) 20KG / 44lbs (excluding routes in the Americas) (Routes in the Americas: 1 Piece) 1Piece (weight of piece varies by flight class) Lounge of a higher class than the tickets presented (for member and one accompanied guest) Highest class lounge (for member and one accompanied guest) Star Alliance Gold Star Alliance Gold Lounges Lounges Contracted Lounges Contracted Lounges (for member and one accompanied guest) nied (for member and one accompa- guest) Higher class check-in counters than tickets presented The highest class check-in counter 15% 15% 20% 30KG / 66lbs (excluding routes in the Americas) (Routes in the Americas: 1 Piece) 30KG / 66lbs (excluding routes in the Americas) (Routes in the Americas: 1 Piece) 1Piece (weight of piece varies by flight class) 30KG 30KG 30KG Highest class lounge (for member and one accompanied guest) Star Alliance Gold Lounges Contracted Lounges (for member and one accompanied guest) The highest class check-in counter 30KG / 66lbs (excluding routes in the Americas) (Routes in the Americas: 1 Piece) Mileage Redemption for Peak Seasons Transfers of Flight Award (including Upgrade Awards) Priority Baggage Service Priority Waiting / Boarding Rights 50% additional redemption 50% additional redemption Within the limit of transfers Within the limit of transfers Not applicable Not applicable Not applicable Within the limit of transfers Within the limit of transfers Within the limit of transfers Priority Boarding X Expiry of Miles 10 years 12 years 12 years 12 years 12 years Star Alliance Silver Star Alliance Gold Star Alliance Gold Star Alliance Gold Star Alliance Gold Star Alliance Elite Membership Status 08 09

6 Provision of bonus Asiana Airlines mileage for Elite members 1. If a member uses Economy Class, additional miles accrue based on the miles accumulated for Economy Class. If a member uses First Class or Class, additional miles accrue based on TPM. 2. The additional miles accumulated for Elite members accrue only when a member uses Asiana Airlines flights, and the miles are not counted for selection of membership status. (Not available when a member uses joint services.) Mileage Discount Coupons Mileage Discount Coupons are applicable to Flight Award and Upgrade Award on Asiana Airlines flights only, and the coupons are valid for one year from the date of issuance (non-transferable) You can use the service when you use your own miles or combine these with your family miles to issue bonus tickets through your account. Available by visiting an Asiana Airlines branch Mileage coupon provided when a member upgrades their status to Gold, Diamond or Diamond Plus will be issued and terminate on November 30, 2016 (date of upgrade) For details, please refer to the website of Asiana Airlines (flyasiana.com). boardings may use the highest class counters of Asiana Airlines and the highest lounges of Incheon International Airport. Priority Waiting and Boarding Rights Priority rights are applicable according to membership status and fares. Additional 50% Mileage Charge when using Flight or Upgrade Awards during Peak Seasons Additional mileage charge for use of Flight or Upgrade Awards during peak seasons does not apply to Platinum or Diamond Plus members using mileage accrued in their own account or members of other membership statuses using mileage transferred from elite members. Additional mileage charge for use of Flight or Upgrade Awards during peak seasons applies to Platinum or Diamond Plus members using mileage transferred from members of other membership statuses. Earning Miles Introduction to Asiana Club Lounge Tickets (for Gold Members) 1. If a member uses Asiana Airlines flights (flights directly operated by Asiana Airlines excluding joint service flights), the member may use Asiana Airlines Lounges in Korea, which are directly operated by Asiana Airlines. The tickets are valid for a year from the date of issuance. 2. Coupons must be used by the member, with one accompanied guest who use the flights directly operated by Asiana Airlines may use lounges, but an additional coupon will be used. Lounges and Check-in Counters for Diamond Plus Members Diamond Plus Members may use lounges and check-in counters of a higher class than the tickets presented. - Passengers with Economy Class tickets may use business lounges and check-in counters - Passengers with Class tickets may use the highest class check-in counter of Asiana Airlines and the highest class lounger in Incheon International Airport. Diamond Plus Members who have earned 500,000 miles or 500 A member may earn miles by using Asiana Airlines or Star Alliance Partners, and using credit cards, hotels and car rental services that are partnered with Asiana Airlines. A member may also earn miles by using major online shopping malls in Korea through the Shop & Miles Program. Miles accrue free of charge, and the miles shall not be valuated before use as the standards for redeeming miles may change. The value of the miles is decided at the point of redeeming miles for Flight Award or Upgrade Award. Expiry by Membership Status Expiry of miles is decided according to the membership status as of the boarding date or mileage accrual date. Miles that are not redeemed before expiry automatically become extinct. Items Magic Miles / Silver / Gold Diamond and Higher Members Date of Expiry From the boarding date or the mileage accrual date to the last day of the same month 10 years later From the boarding date or the mileage accrual date to the last day of the same month 12 years later 10 11

7 Expiry of Miles : On-board miles - Boarding date, non-on-board miles - mileage accrual date All miles accumulated after October 1, 2008 are subject to expiry. Sequence of Mileage Redemption Miles with upcoming expiration dates will be redeemed first from your account. How to Earn Miles Automatic Accrual Miles are automatically accrued upon submission of membership number at the time of ticket purchase or reservation, or upon presentation of digital membership card at the time of check-in. Miles accumulated directly through Asiana Airlines are credited to member accounts within one full day of the completion of the flight; miles accumulated through partners of Asiana Airlines are credited to member accounts within eight days of the boarding date. Mileage accrued after check-in cannot be used until boarding has been completed and the mileage has been credited to the member account. Please keep a copy of your flight tickets or the original boarding pass as evidence. The English name on your passport must be identical to the English name of the Asiana Club Member. Terms of Accumulation When Asiana Club members have joined to loyalty programs with other airlines, they must select the mileage program to earn the miles at the point of reservations. (Once miles have been earned, they cannot be transferred to loyalty programs with other airlines.) How to Earn Miles (after Boarding) Please keep your boarding pass and flight ticket until the miles accrual is confirmed. Please check whether the miles have accrued after your trip. If miles have not accrued, you may apply for your miles for up to one year from the boarding date. Airlines Asiana Airlines Documents to Be Submitted Mileage Accrual at Branch Offices : Submit your original boarding pass or e-ticket within one year of the boarding date Mileage Accrual via the Website/Mobile App : Log in using your member ID to request mileage accrual Airlines Star Alliance Partners and Other Partners Documents to Be Submitted Mileage Accrual at Branch Offices : Submit your original boarding pass or e-ticket within one year of the boarding date *Singapore and Etihad Airways: Submit your original boarding pass or e-ticket within six months of the boarding date Mileage Accrual by mail : Send your original boarding pass or e-ticket to Asiana Club Service Centers by registered mail Mileage Accrual via the Website : Log in using your member ID to request mileage accrual The period for earning missing miles from Air China (CA) changed from 6 months to 12 months from the date of boarding as of August 20, Mileage Earning Policy for Boarding Asiana Airlines Flights Items Domestic Routes Class of Reservation International Routes Accrual Rates First Suite - P 200% First Smartium Economy - F, A 150% - O 0% - J 135% - C, D, Z 125% - U 100% - I, R 0% Y, B, M, H, E, Q, K, S Y, B, M, H, E, Q, K, S 100% - T, G 80% V V, W 70% L, W, T, G, X, N L, X, N 0% Miles accrue based on the reservation class marked on the flight tickets purchased. Notice on Routes with Premium Classes Items First Suite Class (Booking Class: P) Smartium Class (Booking Class: J) Flight Names Routes Serviced Routes (As of the Date of Boarding) Durations OZ222/221 Incheon-New York From July 22, 2013 OZ204/203 Incheon-LA From June 28, 2015 OZ202/201 Incheon-LA From August OZ212/211 Incheon-San Francisco From December 7, 2010 OZ202/201 Incheon-LA From August OZ204/203 Incheon-LA From May 25, 2011 OZ236/235 Incheon-Chicago From July 30, 2012 OZ521/522 Incheon-London From November 17, 2012 OZ222/221 Incheon-New York From July 22, 2013 Introduction to Asiana Club 12 13

8 Standard Miles by Route* Based on Economy Class (Based on a one-way trip) Korea Domestic (miles) Korea Japan (miles) Korea North East Asia (miles) Seoul (Gimpo, Incheon) Incheon Gimpo Busan 215 Kumamoto 402 Beijing 568 Jeju 276 Nagoya 598 Shanghai(Hong Qiao) 525 Seoul Takamatsu 473 Incheon Gwangju 167 Toyama 586 Guangzhou 1,269 Yeosu 194 Tokyo(Narita) 758 Guilin 1,284 Ulsan 203 Matsuyama 427 Nanjing 586 Pohang 188 Miyazaki 476 Dairen 293 Gwangju Jeju 111 Sendai 781 Beijing 568 Daegu - Jeju 203 Shizuoka 673 Sakhalin 1,045 Muan - Jeju 102 Asahikawa 931 Shanghai 525 Busan - Jeju 186 Osaka 525 Shenzhen 1,281 Jinju - Jeju 139 Okinawa 785 Xian 1,020 Cheongju - Jeju 227 Yonago 395 Yanji 386 Pohang - Jeju 235 Fukuoka 347 Yancheng 459 Hiroshima 412 Yantai 289 Busan Weihai 249 Osaka 352 Changsha 1,019 Okinawa 626 Changchun 448 Fukuoka 133 Chengdu 1,370 Narita 618 Chongqing 1,280 Jeju Qingdao 363 Fukuoka 225 Taipei 914 Korea North America Korea/Japan South East Asia Tianjin 515 Khabarovsk 874 Incheon Incheon Haikou 1,556 New York 6,879 Da Nang 1,861 Harbin 569 Los Angeles 5,973 Manila 1,627 Hangzhou 617 San Francisco 5,636 Bangkok 2,286 Huangshan 721 Seattle 5,196 Saipan 1,938 Busan Chicago 6,538 Cebu 1,887 Guangzhou 1,264 Honolulu 4,560 Singapore 2,883 Beijing 765 Siem Reap(Angkor Wat) 2,178 Shanghai 518 Korea Oceania Jakarta 3,281 Shenyang 549 Incheon Kota Kinabalu 2,281 Weihai 424 Sydney 5,184 Clark Field 1,587 Hangzhou 616 Palau 2,141 Qingdao 500 Korea Europe Phuket 2,693 Muan(Gwangju) Incheon Phnom Penh 2,244 Beijing 641 London 5,646 Hanoi 1,684 Cheongju Rome 5,579 Ho Chi Minh City 2,223 Beijing 635 Istanbul 5,185 Hong Kong 1,295 Paris 5,626 Busan Frankfurt 5,360 Manila 1,515 Bangkok 2,304 Korea Japan Saipan 1,724 Korea Southwest Asia Gimpo Clarkfield 1,480 Incheon Tokyo(Haneda) 758 Ho Chi Minh 2,197 Delhi 2,900 Osaka 525 Hanoi 1,714 Almaty 2,602 Osaka Astana 2,810 Saipan 1,494 Tashkent 3,013 * Standards miles by route are decided based on TPM published by IATA, and the miles may change without prior notice. Rules on Miles Accrual Miles Accrual Standards for Joint Service Flights Service Operators Non Star Alliance Airlines (CZ, KC, QR, EY, SC, NX) Ticket Distributor Qualification Applicability for Mileage for Selection of Accumulation Elite Members OZ X BX OZ OZ QF, BX, CZ, SC, KC, S7, 8M 1. A member may earn miles by using joint service flights between Asiana Airlines and Non-Star Alliance Partners when member uses flights of Non Star Alliance Partners. The accumulated miles will not be counted as the miles for membership upgrades to Elite Membership. 2. Additional miles accumulated for Elite Membership (Gold or Higher) will not be applied to joint service flights which other airlines are operationg. Applicable airlines : CZ (Chinese Southern Airlines Company), KC (Air Astana), QR (Qatar Airways Company), EY (Etihad Airways), SC (Shandong Airlines), NX (Air Macau) and BX (Air Busan) Redeeming Miles Redemption Procedures A member may use his or her accumulated miles to fly with Asiana Airlines and Star Alliance Partners, and to use the various partnership services of Asiana Airlines, including theaters, hotels, resorts and online duty-free shops. Mileage deduction standards may change at any time, so the previous Mileage deduction standards may be different from the standards at point of mileage accumulation or membership program enrollment. Flight Award is available when there are vacancies at the point of flight departure, but Asiana Airlines allocates seats in advance to enable members to fix their schedules more easily. Flight Award is allocated separately from seats for regular tickets, and the number of seats allocated is decided based on an analysis of the boarding records, seasons, days and flights. Accordingly, there may be vacancies for regular tickets with no vacancy for Flight Award. Please understand that vacancies expected to be used as seats for regular tickets shall not be allocated as seats for Flight Award. Introduction to Asiana Club 14 15

9 Reservations A member may make a reservation at the Asiana Airlines website (flyasiana.com) or with the Asiana Airlines Reservation Center ( ). Please confirm to use your miles at the point of reservations. You may easily issue a Flight Award using miles at the Asiana Airlines website or with the Asiana Airlines smartphone application. Please note that the services provided at the website may be restricted. Issuance Tickets can be issued at Asiana Airlines branches or online (website/mobile). Ticket reservations will be automatically cancelled if ticket issuance is not requested by the Ticket Time Limit, which is provided at the time of reservation. In order for mileage to be used by a third party or agent, the identification cards of both the member and third party must be presented. Online services may be limited; please visit the Asiana website for further information. Mileage Redemption Policy for Flight Awards Category Economy Class Korea - Domestic 10,000 Class (Based on Miles / Round-Trip Tickets) Smrtium 2 First First Suite 1 Korea - Japan, NE Asia 30,000 45,000 50,000 60,000 65,000 Korea - SE Asia 40,000 60,000 70,000 80,000 90,000 Korea - SW Asia 50,000 75,000 90, , ,000 Korea - US / Oceania, Europe Travel via Korea 70, , , , ,000 Japan - NE Asia 45,000 60,000 70,000 90, ,000 Japan / NE Asia - SE Asia 55,000 70,000 85, , ,000 Japan / NE Asia - SW Asia 60,000 80, , , ,000 Introduction to Asiana Club How to Redeem Miles How to Redeem Miles at Asiana Airlines-Region Table Region Korea Domestic Japan China Northeast Asia Southeast Asia Southwest Asia America Europe Oceania All domestic flights Departure cities in Japan Departure City Sakhalin, China(except for Hong Kong), Taipei, Khabarovsk Danang, Manila, Bangkok, Saipan, Cebu, Singapore, Siem Reap(Angkor Wat), Jakarta, Kota Kinabalu, Clark Field, Palau, Phuket, Phnom Penh, Hanoi, Ho Chi Minh, Hong Kong Delhi, Almaty, Astana, Tashkent New York, Los Angeles, San Francisco, Seattle, Chicago, Honolulu London, Rome, Istanbul, Paris, Frankfurt Sydney Japan / NE Asia - US / Oceania 75, , , , ,000 Japan / NE Asia-Europe 75, , , , ,000 SE Asia - Europe 85, , , , ,000 SE Asia - SW Asia 70, , , , ,000 SE Asia - US/ Oceania 85, , , , ,000 SW Asia - US / Oceania 95, , , , ,000 Oceania - US 105, , , , ,000 Oceania - Europe 105, , , , ,000 Mileage Redemption Policy for Upgrade Awards Category Economy Economy Smartium (Based on Miles / Round-Trip Tickets) First Smartium First Suite Korea - Japan, NE Asia 20,000 25,000 20,000 25,000 Korea - SE Asia 25,000 35,000 25,000 35,000 Korea - SW Asia 25,000 40,000 25,000 40,000 Korea - US / Oceania, Europe 60,000 80,000 60,000 80,000 Travel via Korea Japan - NE Asia 30,000 40,000 30,000 40,000 Japan / NE Asia - SE Asia 35,000 50,000 35,000 50,000 Japan / NE Asia - SW Asia 35,000 55,000 35,000 55,000 Japan / NE Asia - US / Oceania 60,000 85,000 60,000 85,000 Japan / NE Asia-Europe 60,000 85,000 60,000 85,

10 Category Economy Economy Smartium First Smartium First Suite SE Asia - Europe 75, ,000 75, ,000 SE Asia - SW Asia 40,000 65,000 40,000 65,000 SE Asia - US/ Oceania 75, ,000 75, ,000 SW Asia - US / Oceania 75, ,000 75, ,000 Oceania - US 100, , , ,000 Oceania - Europe 100, , , ,000 [Common Items for Application of Mileage Redemption Policy] Mileage redemption for one-way tickets: 50% of round-trip redemption Mileage redemption during peak seasons: Peak seasons and regular seasons are determined by the boarding date; an additional 50% mileage redemption is applied during peak seasons. - For transfer routes, different mileage redemption standards are applied for each section of the flight; peak/regular seasons are determined based on the boarding date of the first section of the itinerary. For transfer routes in which the boarding class is different for each section of the flight, mileage redemption standards are applied based on the highest class. Additional mileage redemption for use of Flight or Upgrade Awards during peak seasons does not apply to Platinum or Diamond Plus members using mileage accrued in their own account or members of other membership statuses using mileage transferred from elite members. - Additional mileage redemption for use of Flight or Upgrade Awards applies to Platinum or Diamond Plus members Diamond Plus members use using mileage transferred from members of other membership statuses. Flight and Upgrade Awards do not apply to routes from the Americas to Saipan via Korea. For direct routes from Osaka to Saipan, miles are redeemed based on the standards for routes departing from Korea and arriving in Southeast Asia. Notice on Routes to Which Premium Class Mileage Deduction Standards are applied (As of the Date of Boarding) Items First Suite Class Smartium Class Flight Names Routes Serviced Routes Durations OZ222/221 Incheon-New York From July 22, 2013 OZ204/203 Incheon-LA From June 28, 2015 OZ202/201 Incheon-LA From August OZ212/211 Incheon-San Francisco From December 7, 2010 OZ202/201 Incheon-LA From August OZ204/203 Incheon-LA From May 25, 2011 OZ236/235 Incheon-Chicago July 30, 2012 through July 21, 2013 Incheon-Chicago J Class From May 20, 2014 OZ521/522 Incheon-London From November 17, 2012 OZ222/221 Incheon-New York From July 22, 2013 For open-jaw itineraries including the above-named flight, 10,000 miles for a one-way trip (20,000 miles for a round trip) are additionally redeemed based on the general mileage redemption standards for First class and class. For the J class on Chicago routes, the seat can be used based on the Smartium mileage redemption standard. The ticket is issued when the passenger visits a branch of Asiana Airlines. This benefit is available at point of issuance of bonus tickets of Asiana Airlines. Terms of Mileage Redemption Busy Season for Mileage Redemption (2016) International Routes Domestic Routes International Routes Domestic Routes Departures from the Americas Departures from Non-American Locations 5/14~7/3, 12/5~12/23 1/1~1/10, 2/5~2/9, 7/16~8/21, 9/9~9/16, 12/24~12/31 1/1~3, 2/5~2/10, 6/3~6/6, 7/22~8/28, 9/13~9/19, 9/30~10/4, 12/30~31 Departures from the Americas Departures from Non-American Locations 5/13~7/2, 12/5~12/23 1/1~1/8, 1/25~1/31, 7/15~8/20, 9/30~10/8, 12/24~12/31 (2017) 1/26~1/31, 2/24~3/1, 5/1~5/8, 6/2~6/6, 7/21~8/20, 10/2~10/10 Mileage Deduction Standards for Children 1. Infants are subject to 10% of the mileage redemption applied to adults. 2. For a child using a domestic flight between the ages of 2 and 12 (as of the date of boarding), 75% of the miles for adults will be redeemed. For a child using an international flight between the ages of 2 and 11, 75% of the miles for adults will be redeemed. For an unaccompanied child traveling alone on an international flight, the same amount of miles as for adults will be redeemed. Introduction to Asiana Club 18 19

11 Classes of Reservations First Suite, First Class Smartium, Class Economy Class Flight Award may be subject to limitations of seats, and reservations for the appropriate class shall be made for ticket issuance and boarding. When you make a reservation for a class other than the designated reservation class, you are not allowed to issue a flight ticket (including upgrades) and board the flight. When you board an international flight, the seat reservation and ticket issuance must be completed before boarding. You are not allowed to wait at the airport and issue the ticket at the airport on the date of boarding. When making a reservation for J Class to Chicago (OZ236/235), Bonus Tickets can be issued according to the Smartium mileage redemption standards. The above is applicable to the Bonus Tickets of Asiana Airlines only. From May 20, 2014 (as of the date of bonus ticket issuance) How to Use Ticket Time Limit Ticket Time Limit is set automatically at the point of reservation, and the reservation will be cancelled if Flight Award is not issued within the Ticket Time Limit. Stop Over One stop over is allowed per one-way trip for all routes. Change of Itinerary Limited to applications made within the valid period of tickets for the route with the same mileage redemption standards applied (same zone, season and class). It is not permitted to board flights for reversed routes Illustration 1: Round-trip route Incheon-Narita-Incheon. After using the ticket for the Incheon-Narita leg, the remaining ticket cannot be used for another Incheon-Narita leg. Illustration 2: One-way trip route Incheon-Narita. The ticket cannot be used for leg Narita-Incheon. A passenger shall be reissued with a ticket for the Narita-Incheon route or refunded for the ticket and issued with a new ticket. When the remaining route of an open-jaw route (stopover in Korea) is changed after using the first route of the itinerary, refunds are made and then miles are redeemed again. (refund charges applied and redemption standards for the open-jaw routes not applied) Taxes and FEES Members who use a flight award shall pay taxes, surcharges and fees, including fuel surcharges, domestic and foreign airport facility fees and tourism promotion funds when the flight award is issued. Fuel surcharges and overseas airport charges may vary according I X to the exchange rates on the date of issuance. Others Reservations of seats shall be confirmed prior to ticket issuance, and standby is not allowed. (Standby is allowed for domestic routes) Only applicable to regular flights operated by Asiana Airlines. (The following routes temporarily allow Flight Award) Items Joint service flights with Air Busan (Flights must have OZ flight names) Routes Seoul - Busan, Busan - Jeju, Busan - Narita, Busan - Osaka, Busan - Qingdao, Busan - Fukuoka The above routes may change according to the circumstances of Asiana Airlines. Flight Award will not be refunded in cash, and sales and exchanges of tickets are not allowed. The tickets shall be used by the person whose ID is marked on the tickets, and are not transferable. Flight Award holders may not use Upgrade Award, even if extra fares are paid. Flight Award is also subject to compensation of delays, cancellation of operation and denied boarding. Upgrade Awards A member may use his or her mileage for Upgrade Award to a higher class. Expiry Upgrade Award expire with the tickets. How to Get Upgrade Award Upgrade Award is available only on regular flights operated by Asiana Airlines. Upgrade Awards can only be used to upgrade one class higher than the class of the purchased seat. (Upgrades from Economy Class to First Class are not available. Tickets sold under the following conditions are not eligible for upgrade awards. Flight tickets marked with 50% discount under the Fare Basis section Award tickets, free tickets, tickets for groups and IT fare tickets Introduction to Asiana Club 20 21

12 Tickets marketed under the condition that seat upgrades are not allowed by Asiana Airlines Tickets marketed by other airlines as U, Q, K, S, V, L, W, T, and G classes 1. Refund Charges Refund of Flight Awards and Upgrade Awards Type of Payment Refund of Unused Miles Within Expiry After Expiry Cash USD 30 USD 100 Miles 3,000 Miles 10,000 Miles 2. Flight Awards are valid for up to one year from the date of issuance; the expiration of Upgrade Awards may vary according to the terms and conditions of the tickets purchased. 3. Refund requests for domestic flight awards tickets, tickets for children under 2 years of age, and tickets issued online through Asiana Airlines (homepage/mobile app), are exempt from service fees if the refund is requested within the validity period. A refund charge of USD 100 or 10,000 miles will be applied to refunds made after expiration period. 4. Refund charges apply to each individual passenger/ticket; the charges also apply to flight awards issued by Asiana Airlines, Star Alliance, and Star Alliance partners. Items How to Register Remarks Special Benefits 2 Descriptions Downloads: Website of Asiana Airlines Asiana Club About Asiana Club Forms Application: Website of Asiana Airlines My Asiana Family Membership Management Application/View of Family Members (Directly submitted to branches/ sent via FAX /4276) Up to five members including the representative family member may be registered (No double registrations are allowed for family members) For use of miles under the FMP, miles of the member are used first, and the remaining miles are transferable from family members In principle, accumulated miles must be used by the membership account holder; however, membership miles can be used to issue flight awards tickets (or upgrade tickets) in a family member s name under the following circumstances. Items Scope of Application Documents to Be Submitted Remarks All Asiana Club Members Spouse, child, parent, grandparent, grandson, granddaughter, sister, brother, son-in-law, daughter-in-law and spouse parent 1) Letter of Transfer of Flight Award 2) Evidence of family relations * Not needed if FMP registration has been made Bonus tickets (Flight Awards/ Upgrade Wards) can be transferred to Asiana Club members only. The power of attorney for transfer of flight awards is downloadable from the Forms section in the Asiana Airlines website (flyasiana.com). Introduction to Asiana Club Special Benefits 1 Family Mileage Plan Mileage may be combined when a member s own mileage is insufficient to receive a flight awards ticket (or upgrade ticket). The scope of the benefit whereby bonus tickets are issued using miles transferred from other members, available to Platinum, Diamond Plus, and Diamond members, has been changed to have a scope of between family members with transfers allowed as of November 7, However, miles earned by Platinum, Diamond Plus, and Diamond members by November 6, 2014, are transferable for issuance of bonus tickets for third parties if the members maintain Diamond or higher membership status and have miles. Items Descriptions The representative family member s spouse, child, parent, Scope of grandparent, grandson, granddaughter, sister, brother, son-in-law, Registration daughter-in-law and spouse s parent Documents to Be Submitted 1) Application for FMP registration 2) Evidence of family relations Evidence of family relations shall be documents issued in the past six months with resident registration numbers and family relations specified

13 Introduction to Star Alliance Formed in 1997, Star Alliance is the world s first alliance of airlines, and has become the world s leading alliance in terms of size, quality of services and safety. As a member of Star Alliance, Asiana Airlines promises to provide the best-quality services. Asiana Club Members may accumulate Asiana Club Miles by boarding Star Alliance flights, and use Flight Award and Upgrade Award on Star Alliance flights. Star Alliance Elite Members Star Alliance Elite Members Items Asiana Club Platinum Diamond Plus Diamond Gold Exclusive Check-in Counters Priority Baggage Services Priority Boarding Free Additional Baggage Services Use of All Airport Lounges of Star Alliance Member Airlines Members may use pre-designated Star Alliance Gold Check-in Counters (Counters with Star Alliance Gold Logos) Priority Baggage tags with Star Alliance logos are provided for priority baggage services Priority Boarding 2 with First Class or Class passengers 1Piece (weight of piece varies by flight class) Members using flights on Star Alliance Member Airlines may use all Star Gold () lounges of Star Alliance Member Airlines. * Member shall present a valid flight ticket, boarding pass and Asiana Club Card on the day of lounge use. (A member may be accompanied by a guest 4 ) 1. This benefit is not available for Flight Award. 2. Limited to airports allowing priority boarding 3. Lounges are available only when you board flights of Star Alliance Member Airlines. The use of Lounges may be restricted when boarding joint service flights (operated by non Star Alliance Member Airlines). An accompanied guest must enter the lounge with the Star Alliance Gold Member, and board a Star Alliance flight. Benefits for Star Alliance Elite Members are applicable only when a valid Asiana Club Membership Card is presented. When the Star Alliance Membership status (Silver / Gold) is changed, the services may not be available for about two or three weeks while membership updates among Star Alliance members are being made. Introduction to Star Alliance Star Alliance Elite Class Star Alliance Member Airline Lounges Asiana Club Platinum Members, Asiana Club Diamond Plus Members and Asiana Club Diamond Members are classified as Star Alliance Gold Members. Asiana Club Gold Members are classified as Star Alliance Silver Members. For detailed information about Star Alliance, please refer to the Star Alliance website (staralliance.com). Benefits for Star Alliance Elite Members Priority Boarding without Reservations Priority Reservations in Waiting Priority 1 seat allocation if there are vacancies when attempting to fly standby Priority confirmation of reservations when there are vacancies during waiting Aegean Club Lounge Maple Leaf Lounge Air China Lounge(First Class) Air China Lounge( Class) Koru Lounge International Lounge ANA Suite Lounge / Signet / Club ANA Lounge / ANA Lounge Asiana Lounge (First Class) Asiana Lounge ( Class) Asiana Lounge (Domestic) 24 25

14 HON Circle Lounge / Austrian Senator Lounge / Austrian Lounge VIP Lounge EVA Air Lounge Lounge / Sunrise Lounge Copa Club EgyptAir First Class lounge EgyptAir Class lounge Cloud Nine Lounge LOT Lounge - Polonez First Class Lounge / Senator Lounge / Lounge Lounge / Scandinavian Lounge King Lounge Silver Kris Lounges (First Class) Silver Kris Lounges ( Class) SIA Premier Lounges Cyad First Class Lounge Baobab Premium Class Lounge Swiss First Class Lounges / Senator Lounge / Swiss Class Lounges TAP Premium Lounges Royal First Lounge / Royal Silk Lounge / Royal Orchid Lounge Class Lounge United First International Lounge United Red Carpet Club In Singapore, access Singapore Air s SIA Premier Lounge Miles Accrual with Star Alliance Partners and Other Partner Airlines Asiana Club Members may earn Asiana Club Miles when using Star Alliance Member Airlines and other Partners. 1. Limits of route and region: Limits of routes and regions may be applied to Asiana Club Miles accrual. 2. If an Asiana Club Member has enrolled to a mileage program with another airline, he or she must decide with which airline the miles will accrue. If a member earns Asiana Club Miles, the member may not earn miles with another airline account for the same route. If a member earns miles with other airlines, the member may not earn Asiana Club Miles for the same route. Once earned, the miles shall not be transferred to miles of other airlines. 3. Miles will be earned when our Asiana Club member boards on the codeshare flights. It will be calculated under the purchase of fare and booking class. The miles are earned according to the mileage policy of the airline, and the details are as follows: Miles may be earned with Asiana Club if you use a codeshare flight between Asiana Airlines and Star Alliance partners. If the airline is a Star Alliance partner, miles are earned according to the flight name and the mileage policy of the airline operating the flight. e.g. OZ/NH Incheon-Nagoya codeshare flights: Miles may be earned with Asiana Club. If NH is operating the flight, the miles will be earned under NH flight names even when you are using an Asiana flight. If a passenger uses a codeshare flight among Star Alliance airlines, miles may be earned with Asiana Club. e.g. If a passenger uses the NH/UA Nagoya/San Diego codeshare flight, miles may be earned with Asiana Club. If a passenger uses a codeshare flight between a Star Alliance airline and a non-star Alliance airline, miles may be earned only when the flight is operated by a Star Alliance partner. If the flight is operated by a non-star Alliance airline, miles shall not be earned. e.g. Mileages for Star Alliance passengers who use Asiana Airline s flight operated as OZ(Star Alliance Airlines) and QF(none Star Alliance Airline) code share between the city of Incheon/Sydney will be accumulated on his/her mileage account. e.g. Mileages for Star Alliance passengers who use Air Macau s flight operated as OZ(Star Alliance Airlines) and NX(none Star Alliance Airlines) code share between the city of Incheon and Macau wil not be accumulated on his/her mileage account. Miles shall be earned Miles for codeshare flight use shall be earned according to the fare and the class of the ticket you have purchased. e.g. When boarding Q class for any route in the Americas, among the OZ/UA joint routes actually operated by OZ: Miles are earned based on the V class of the actual operator OZ, whose rate is about the same level as the applied rate. 4. Additional miles for boarding awarded to VIP members (Gold or higher) are not applied to codeshare flights. Introduction to Star Alliance 26 27

15 Star Alliance Standard Miles Accrual Chart The mileage accumulation standards for boarding regular flights operated by Star Alliance Member Airlines and other partners may change according to the circumstances of the partners. For the latest information, visit the Asiana Airlines website, (flyasiana.com Asiana Club Star Alliance / Partners How to Earn Miles). For detailed information about Star Alliance Member Airlines, please refer to the Star Alliance website ( Star Alliance Member Airlines Aegean Airline (A3) EVA AIR (BR) Adria Airways (JP) EGYPTAIR (MS) Croatia Airlines (OU) Brussels Airlines (SN) TAP Portugal (TP) Air Canada (AC) Air China (CA) Lufthansa (LH) ANA (NH) Asiana Airlines (OZ) Singapore Airlines (SQ) United Airlines (UA) Air India (AI) Copa Airlines (CM) LOT Polish Airlines (LO) Air New Zealand (NZ) South African Airways (SA) THAI (TG) Shenzhen Airlines (ZH) Avianca / Taca Airlines / Avianca Brasil (O6) Ethiopian Airlines (ET) SWISS (LX) Austrian (OS) Scandinavian Airlines (SK) Turkish Airlines (TK) Spanair (JK) withdrew the Star Alliance membership on Feb. 29, BMI (BD) withdrew the Star Alliance membership on Apr. 20, Blue 1(KF) withdrew from Star Alliances on Nov. 29, TAM Airlines(JJ), US Airways(US) withdrew from Star Alliances on Mar. 30, Other Cooperation Airlines Qatar Airways (QR) Etihad Airways (EY) Air Astana Airways(KC) Please check the website for Star Alliance and partner airlines latest updates. Asiana Airlines and KC partners only qualify for mileage earning for the Incheon- Almaty routes and the Almaty-Incheon routes. Flight Award at Star Alliance Partners Star Alliance Awards Chart (Mile/Round trip basis) Origin Destination Economy First Northeast Asia Southeast Asia Southwest Asia Northeast Asia 40,000 60,000 80,000 Southeast Asia 50,000 75, ,000 Southwest Asia 50,000 75, ,000 South Pacific 80, , ,000 Mexico, Hawaii, Central America 80, , ,000 80, , ,000 Latin America 1 90, , ,000 Latin America 2 100, , ,000 Europe 80, , ,000 Middle East 80, , ,000 Africa 100, , ,000 Northeast Asia 50,000 75, ,000 Southeast Asia 40,000 60,000 80,000 Southwest Asia 50,000 75, ,000 South Pacific 90, , ,000 Mexico, Hawaii, Central America 90, , ,000 90, , ,000 Latin America 1 100, , ,000 Latin America 2 110, , ,000 Europe 75, , ,000 Middle East 75, , ,000 Africa 90, , ,000 Northeast Asia 50,000 75, ,000 Southeast Asia 50,000 75, ,000 Southwest Asia 25,000 45,000 65,000 South Pacific 100, , ,000 Mexico, Hawaii, Central America 100, , , , , ,000 Latin America 1 110, , ,000 Latin America 2 120, , ,000 Europe 70, , ,000 Middle East 70, , ,000 Africa 80, , , Introduction to Star Alliance

16 Origin Destination Economy First South Pacific USA/ Canada Mexico/ Hawaii/ Central America Latin America 1 Northeast Asia 80, , ,000 Southeast Asia 90, , ,000 Southwest Asia 100, , ,000 South Pacific 25,000 45,000 65, , , ,000 Mexico, Hawaii, Central America 110, , ,000 Latin America 1 110, , ,000 Latin America 2 120, , ,000 Europe 110, , ,000 Middle East 110, , ,000 Africa 120, , ,000 Northeast Asia 80, , ,000 Southeast Asia 90, , ,000 Southwest Asia 100, , ,000 South Pacific 110, , ,000 25,000 45,000 65,000 Mexico, Hawaii, Central America 35,000 55,000 75,000 Latin America 1 35,000 55,000 75,000 Latin America 2 50,000 70,000 90,000 Europe 50,000 80, ,000 Middle East 80, , ,000 Africa 80, , ,000 Northeast Asia 80, , ,000 Southeast Asia 90, , ,000 Southwest Asia 100, , ,000 South Pacific 110, , ,000 35,000 55,000 75,000 Mexico, Hawaii, Central America 35,000 55,000 75,000 Latin America 1 35,000 55,000 75,000 Latin America 2 50,000 70,000 90,000 Europe 50,000 80, ,000 Middle East 80, , ,000 Africa 100, , ,000 Northeast Asia 90, , ,000 Southeast Asia 100, , ,000 Southwest Asia 110, , ,000 South Pacific 110, , ,000 35,000 55,000 75,000 Mexico, Hawaii, Central America 35,000 55,000 75,000 Latin America 1 25,000 45,000 65,000 Latin America 2 50,000 70,000 90,000 Europe 70, , ,000 Middle East 80, , ,000 Africa 100, , ,000 Origin Destination Economy First Northeast Asia 100, , ,000 Southeast Asia 110, , ,000 Southwest Asia 120, , ,000 South Pacific 120, , ,000 50,000 70,000 90,000 Latin Mexico, Hawaii, America 2 Central America 50,000 70,000 90,000 Latin America 1 50,000 70,000 90,000 Latin America 2 25,000 45,000 65,000 Europe 90, , ,000 Middle East 90, , ,000 Africa 120, , ,000 Northeast Asia 80, , ,000 Southeast Asia 75, , ,000 Southwest Asia 70, , ,000 South Pacific 110, , ,000 50,000 80, ,000 Europe Mexico, Hawaii, Central America 50,000 80, ,000 Latin America 1 70, , ,000 Latin America 2 90, , ,000 Europe 30,000 50,000 70,000 Middle East 40,000 60,000 80,000 Africa 70, , ,000 Northeast Asia 80, , ,000 Southeast Asia 75, , ,000 Southwest Asia 70, , ,000 South Pacific 110, , ,000 80, , ,000 Middle Mexico, Hawaii, East Central America 80, , ,000 Latin America 1 80, , ,000 Latin America 2 90, , ,000 Europe 40,000 60,000 80,000 Middle East 40,000 60,000 80,000 Africa 80, , ,000 Northeast Asia 100, , ,000 Southeast Asia 90, , ,000 Southwest Asia 80, , ,000 South Pacific 120, , ,000 80, , ,000 Africa Mexico, Hawaii, Central America 100, , ,000 Latin America 1 100, , ,000 Latin America 2 120, , ,000 Europe 70, , ,000 Middle East 80, , ,000 Africa 80, , ,000 Miles are redeemed by section, and the miles for each class are redeemed by section. For a section with a transfer, the highest class is applied Introduction to Star Alliance

17 Notice on Routes to Which Premium Class Mileage Deduction Standards are applied (As of the Date of Boarding) Items First Suite Class Smartium Class Flight Names OZ236/235 Routes Serviced Routes Incheon-Chicago Durations July 30, 2012 through July 21, 2013 OZ222/221 Incheon-New York From July 22, 2013 OZ204/203 Incheon-LA From June 28, 2015 OZ212/211 Incheon-San Francisco From December 7, 2010 OZ204/203 Incheon-LA From May 25, 2011 OZ202/201 Incheon-LA From Aguest 20, 2014 OZ236/235 Incheon-Chicago July 30, 2012 through July 21, 2013 OZ521/522 Incheon-London From November 17, 2012 OZ222/221 Incheon-New York From July 22, 2013 For itineraries including stopovers and the above flight names: additional 10,000 miles per one-way trip (20,000 miles per round trip) are deducted based on the regular mileage deduction standards. OZ222/221 (Incheon-New York): From July 1, 2013 (as of the date of mileage deduction) OZ521/522 (Incheon-London): From December 24, 2012 (as of the date of mileage deduction) The flight type of the OZ236/235 (Incheon-Chicago) route is changed as of July 22, 2013, and passengers who have made a reservation for the existing O class before March 13, 2013 (Boarding Class: J) may board Smartium Class by redeeming an additional 10,000 miles per one-way trip over the miles redeemed based on the regular mileage deduction standards. Passengers who have made a reservation for the I class cannot board the Smartium Class, and additional 10,000 miles per one-way trip will not be redeemed. Information on the Use of Star Alliance Flight Awards Miles redeemed for the issuance of Flight Awards are redeemed by section, based on the Star Alliance Mileage Redemption Table. Flight Award Reservations Reservations and ticket issuances shall be completed at least 3 days before the first flight. Members may make reservations at a Reservation Center or the website. (Please note that the services provided at the website may be restricted.) If double reservations including a reservation for Flight Award and a reservation for a regular ticket have been made, reservations for Flight Award may be cancelled by the airline. e.g. If a member has made a reservation for Flight Award and a reservation for another class of an Air Canada flight with the same route and the same date of boarding, the Flight Award is cancelled. Reservations for Flight Award are open from about 330 to 354 days before the date of departure, according to the reservation policy of each airline. Ticket issue Asiana Club members can issue tickets at available city branches of Asiana Airlines. Tickets will be issued only if the reservations have been confirmed. (No standby allowed) Reservations and ticket issuances must be complete by three days before first departure The Ticket Time Limits of individual airlines may vary. (If tickets are not issued by the Ticket Time Limit, reservations will be cancelled.) The Ticket Time Limits described below are applied, and reservations may be cancelled if tickets are not issued within the Ticket Time Limit. If the date of departure is 96 hours or more after the date of reservation If the date of departure is within 96 hours of the date of reservation Tickets should be issued within at least 72 hours after reservation Tickets should be issued within at least 24 hours after reservation Introduction to Star Alliance Miles redeemed by Itinerary (Based on Economy Class) Domestic Routes International Routes Total Miles Redeemed Jeju - Seoul - Jeju: 10,000 miles Seoul-LA-Las Vegas-LA-Seoul (with a stopover in LA): 105,000 miles (with a transfer in LA): 80,000 miles 115,000 miles (with a stopover in LA): 90,000 miles (with a transfer in LA) Domestic routes of Asiana Airlines + Star Alliance routes: For domestic routes, miles are redeemed based on the Asiana Airlines Awards Chart, while for the remaining routes, the Star Alliance Awards Chart above is applied. International routes of Asiana Airlines + Star Alliance routes: Miles are redeemed based on the Awards Chart above. Upgrade Award Changes of Seat Upgrades To return to the seat class you had before applying for Upgrade Award, please cancel the Upgrade Award by contacting the airline operating the flight and make a reservation for the previous class again. If the airline is requested to cancel the Upgrade Award before departure, miles are automatically returned