WHAT INFORMATION IS COLLECTED AT MOTOROLA.COM.VN AND/OR MOTOROLA.VN AND HOW IS IT PROCESSED AND USED?

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1 MOTOROLA PRIVACY POLICY This Privacy Statement ( Policy ) is subject to change at Motorola s discretion. If we decide to change this Policy, we will post the amended Policy on this website so you will always know our latest effective Policy. We recommend you to check periodically our Policy to ensure that you are updated on the latest effective Policy, to know what information we collect, how we might process and use that information and whether we will disclose it to any third parties. We recommend you to read the Policy carefully and [click the agree button at the end of this Policy] before continuing to use our website. This Policy was last updated on [November 02, 2015]. Motorola Mobility LLC ( Motorola ) recognizes that privacy and security are important for our customers and website users. This Policy describes how Motorola collects, processes, uses, stores, transfers, discloses and safeguards information you provide when using the motorola.vn or motorola.com.vn website. By clicking the agree button at the end of this Policy, you hereby consent to the collection, processing, use, storage, transfer and disclosure of your information by Motorola as described in this Policy. Your privacy and security are important to us. That s why we re telling you what kind of information we collect, process, use, store, transfer, disclose and safeguard on this website. We agree to always update this page as things change and you extend your consent by clicking the agree button at the end of this Policy before continuing to use our website.. WHAT INFORMATION IS COLLECTED AT MOTOROLA.COM.VN AND/OR MOTOROLA.VN AND HOW IS IT PROCESSED AND USED? We may collect personal information about you when you place an order with Motorola, including but not limited to name, address, address, phone number(s), payment card information, information used to personalize a Motorola mobile device or software experience, social security number (or equivalent national identification number), date of birth, account number, user ID, and other personal information. Motorola uses this information to facilitate order processing and to enable us to contact you if a problem arises with your order. Additionally, if you purchase a mobile device or other product requiring service, your personal information may be used to obtain a credit report, if necessary. Such information is required when making a purchase. Obviously, we ll know a bit about you when you place an order. That s how we are able to process the transaction and let you know of any issues. Additionally, because we re dealing with products which require service, we may need to obtain a credit report. 1

2 We may ask you for and collect personal information at other times, including when you enter a sweepstakes or contest; when you participate in a promotion or marketing campaign sponsored by Motorola or one of our business partners; when you complete surveys; when you participate in a user forum or blog hosted by Motorola or one of our business partners. We use the information you provide to help us design and build better products, to customize your shopping experience, and to provide advice and purchase recommendations and for other purposes consistent with this Policy. Motorola may also match user information with third-party data to help us better understand our customers. You have the choice to accept or not accept to our collection of your personal information [by clicking the agree or not agree button]. Even if you don t order something but you interact with us through websites, sweepstakes, surveys, promotions, forums, and more we may use the information you provide to improve our products, services and websites. We may also match what we know about you with some third-party data for more context. Motorola also conducts research on our users' demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola may share this aggregated data with our business partners. To make our offerings more relevant to you, we may use your demographic information. We may also share with our business partners so they can do the same. However, this research is in the aggregate, so it doesn t relate to any one person. In addition, our web server logs collect the domain names and certain related data of visitors to our websites. This information is aggregated to measure number of visits, average time spent on a Motorola website, pages viewed and website usage information. We use this information to measure the use of our sites; to improve the content of our sites; and to provide tailored advertisements. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors. From time to time, we like to see such things as how often our pages are being viewed and for how long, so we ll check our web server logs. Again, we re just looking to see what we can make better. It s in the aggregate and not related to any one person. Finally, we may also ask for your personal information when you express an interest in employment opportunities at Motorola. You wanna work here? We don t blame you! But, we re likely to ask you more questions than if you were just buying something. 2

3 WHAT ABOUT COOKIES, RELATED THIRD PARTY SERVICES AND INTEREST-BASED ADVERTISEMENTS? In order to offer and provide a customized website experience, Motorola may use cookies, including Google Analytics and DoubleClick cookies, to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive. Motorola uses cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies enable us to save passwords and preferences for you so you won't have to re-enter them each time you visit. We also use cookies in order to determine relevant interest-based advertisements to serve the user. You have the choice to accept or not accept to our collection of your personal information [by clicking the agree or not agree button]. Cookies store bits of information about your visit that help remind us who you are. They can save your password, shopping preferences and other details so that your next visit goes faster and so that you receive relevant information on our products. Motorola may also use cookies to measure traffic patterns and which areas of the Motorola site you have visited and your visiting patterns. This information is sometimes called a "clickstream." Motorola may use this information to understand how our users navigate our site and to determine common traffic patterns, including which site the user came from. We use this information to simplify site navigation, to make product recommendations and to help design our site in order to make your experience more efficient and enjoyable. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to: not use our sites set your browser to notify you when you receive a cookie set your browser to refuse to accept cookies delete our cookies after visiting our site browse our site using your browser s anonymous usage setting (called Incognito in Chrome, InPrivate for Internet Explorer, "Private Browsing" in Firefox and Safari, etc.). However, please note that certain Motorola websites may not respond to Do-Not-Track signals sent by certain browsers. You should also understand that some features of the Motorola website may not function properly if you don't accept cookies. We ll look at the information from cookies, called a clickstream, to understand common traffic patterns across our site and for other uses. These uses are relatively standard. However if you choose not to store cookies, you have quite a few options. If you do not know how to control or delete cookies, or would like to opt-out of receiving certain targeted ads based on your browsing history, we recommend that you visit for detailed guidance, including opt-out instructions. If you would like to opt-out of Google Analytics for Display Advertisers and/or opt out of the customized Google Display Network, you may do so by visiting the Ads Preferences Manager. You may also wish to utilize the Google 3

4 Analytics Opt-out Browser Add-on. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual. Further information on the use of cookies and digital advertising may be found at Even if you don t take any of the steps above related to cookies, you still have some options with respect to interest-based ads. Motorola may also use services hosted by third parties, such as Google Analytics for Display Advertisers, Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager and Google Analytics Demographic and Interest Reporting to assist in providing services to help us understand our customers' use of our websites and products, and to deliver and manage interest-based advertisements. These services may collect information, such as your IP address, sent by your browser or via cookies. This information may be used to measure website trends and to deliver a Motorola product advertisement while browsing a website including non-motorola websites. These ads are delivered based on a user s visit to the Motorola website. Motorola and its third-party vendors, including Google, use firstparty cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Motorola s website. Please see "Cookies" in the section above to learn how you can control the use of cookies on your computer and how you can control your receipt of such interest-based ads. WHO IS COLLECTING THE INFORMATION? When you are on a Motorola site and are asked for personal information, you are sharing that information with Motorola and its subsidiaries and related companies. Additionally, if you purchase a mobile device or other product requiring service, your personal information may be collected by a third-party company working with Motorola. Motorola may also contract with third-party companies to perform services for Motorola on its website which require these companies to collect website user information (e.g., hosting a website sweepstakes, promotion or survey, selling software downloads or delivering Motorola advertisements). For the most part, Motorola is collecting the information. However, depending on your purchase or request, we may need to share some of that info with our partners. In addition, Motorola's websites may allow third parties to provide products and services directly to Motorola customers. Such relationships are often designated with a "Provided By" or "Powered By" company logo or other similarly worded designation. If you choose to purchase a product or service from such a third party, that party will collect your information and share it with Motorola. You may review the privacy practices of the third party either by clicking the link on the bottom of the page or by clicking on the "Provided by Company" logo, which will take you to their website. We may offer products and services from other companies and may need your info too. We ll tell you when you re dealing with another company, though. 4

5 Additionally, when you purchase or download software applications from Motorola or a third party, your personal information is shared with the software developer/licensor in order to register you as a licensed software user and to permit them to provide you any required support. If you are concerned about the privacy policy of a certain developer or software company, you may contact them directly or visit their individual websites. If you purchase or download software, we share your info with the developer/licensor. The Motorola website may also contain various links to third-party websites which may provide additional information, goods, services and promotions. These sites are operated independently of Motorola and have their own separate privacy and data collection practices. Any information you provide to these websites will be governed under the terms of their privacy policy, if any. Motorola has no responsibility or liability for the actions or policies of these independent sites and is not responsible for the content or privacy practices of such sites. Any time you follow a link from our site to a third-party, you re then dealing with that company and all of their privacy practices. You may want to check them out once you get there. DOES MOTOROLA SHARE MY INFORMATION? Except as outlined in this Policy or on our web sites, Motorola does not provide your personal information to third parties without your consent. Please note that, in special cases, we may need to share information without acquiring consent, such as when we believe in good faith that the law requires it, or to identify, contact or bring legal action against someone who may be violating our sites' Terms of Use or may be violating Motorola's or others rights or causing injury to or interference with Motorola's or others property; or when your personal information has been already published on websites; or when collection of personal information is for concluding or performing goods and service purchase and sales contracts; or when collection of personal information for calculating prices or charges for use of information, products and services online. Unless we told you here that we re sharing your info, we re not.* *Except in rare circumstances where we re required to or allowed by law, or when we need to take legal action. In addition, Motorola shares the information you provide with Motorola subsidiaries and related companies. If you purchase a mobile device, or other product requiring service, your personal information is shared with the service provider/carrier with whom you subscribe. Additionally, if you express an interest in a product requiring a particular type of service, Motorola may share your personal information with your local service provider in order to determine whether such service is available in your area. If you buy a phone, you ll need service. In that case, we ll need to share your info with carriers. Motorola may share your personal information with third-party business partners so that they may provide services to Motorola which are consistent with the terms of this Privacy Statement and this website (e.g., order processing and delivery, 5

6 database management, sending targeted advertisements, software sales, and conducting sweepstakes and other promotions on behalf of Motorola). Motorola takes great pride in utilizing only reputable business partners. Motorola may also, on occasion, provide personal information to third-party businesses as part of a specific product, service, or promotion. When we collect your personal information for sharing, disclosure or transfer of information to a third party which is not for purposes of concluding or performing goods and service purchase and sales contracts or not for purposes of calculating prices or charges for use of information, products and services online; and when we collect your personal information for the purpose of sending advertisements, product introductions and other commercial information, you have a choice to accept or not accept to our collection of your personal information [by clicking the agree or not agree button]. We may share your info with third-party business partners when they re the ones providing the product or service you re interested in. Motorola shares website usage information about visitors to our websites who have received a targeted promotional campaign with reputable third-party advertising companies for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising companies note some of the pages you visit on our websites through the use of pixel tags. The information collected by our third-party advertising companies through the use of these pixel tags is not personally identifiable. HOW LONG DOES MOTOROLA STORE YOUR PERSONAL INFORMATION Motorola stores your personal information for a period of time necessary to fulfill the purposes set out in this Policy, or until you request for deletion of your personal information. WHAT CHOICES DO I HAVE REGARDING COLLECTION, USE AND DISTRIBUTION OF MY PERSONAL INFORMATION? Motorola or its business partners may send you or direct mail regarding our products and services. You have a choice to accept or not accept to our collection of your personal information for this purpose [by clicking the agree or not agree button] at the time when you give us your personal information. Even if you agree at the time we collect your personal information, if you do not want to receive such information later on, simply follow the directions contained in the mailing to remove your name from our mailing list(s). You may also visit On certain types of Motorola promotions, we will ask for your address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related . Occasionally these promotion-related messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests by clicking the agree or not agree button at the time when we collect your personal information. If you decide you don t want promotional s or letters from us or our partners there are ways to let us know. 6

7 Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you may be unable to participate in certain programs or activities sponsored by Motorola. If you don t want to provide your personal information, you may not be able to participate in everything we have to offer. You also have the right to access (review, correct or delete) your personal information by contacting Motorola and we will promptly take necessary measures upon receipt of your request and not supply or use your relevant personal information until such information is corrected. Individuals are responsible for providing Motorola with accurate and complete personal information and for contacting Motorola if correction of such information is required. You can review, correct, or delete your personal information on file with us!* If you have established a "user profile" on a Motorola website, you may change the information you provided by visiting that portion of the website and re-submitting your information. If you made a user profile on our site, you can update that any time. Please direct any questions concerning Motorola's privacy practices to Requests to unsubscribe from ("opt-out" of) communications from Motorola may also be sent to Inquiries or requests may be mailed to: Motorola Mobility LLC Attention: Privacy Compliance Program 222 West Merchandise Mart Plaza, Suite 1800, Mailstop 16.O.19 Chicago, IL USA or snail mail us any questions or concerns you have about these privacy practices. WHAT ABOUT INFORMATION SECURITY AND TRANSFERS OF DATA ACROSS BORDERS? 7

8 When you place an order or provide personal information, we use certain security measures, such as encryption, where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola. Motorola uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions. We ll take extra steps to protect any sensitive info (like credit card numbers) that you provide to us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your personal information, Motorola cannot ensure or otherwise warrant the security of any information you provide to us or from our website and, therefore, you use our site at your own risk. We ll take all appropriate measures to protect your info, but you still use this site at your own risk. As a global company, Motorola has websites and users all over the world. The information you provide may be transmitted, used, processed and stored outside of the country where you submitted that information, including countries which may not have data privacy laws which provide protection equivalent to such laws in your home country. However, whenever Motorola handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use, this Privacy Statement and all applicable laws and regulations. In addition to the privacy practices set out in this policy, Motorola has established a set of Binding Corporate Rules, which have been approved by certain European Union Data Protection Authorities. These Binding Corporate Rules are a commitment by Motorola Mobility to adequately protect personal data which we process regardless of where the data resides. A full copy of the rules can be found here [please insert]. Since we have operations in many countries, your info could end up there and privacy laws in those places may be different. However, we ll still apply appropriate protections. WHAT ABOUT MY CHILD'S PRIVACY? Websites operated by or on behalf of Motorola and its worldwide affiliated companies and subsidiaries are intended for use by persons age 15 and over. Motorola does not seek to collect information about children under the age of 15. No information should be submitted to or posted on Motorola's websites by users under 15 years of age. Our site is intended for folks over 15. We don t want information from anyone under 15 and they should not be submitting it. If a child under the age of 15 submits personal information to Motorola's websites, we delete the information as soon as we discover it was provided by a child under 15 years of age and do not use it for any purpose. Motorola encourages parents to take an active role in their children's use of the Internet and to inform them of the potential dangers of providing information about themselves over the Internet. If someone under 15 submits information, we delete it as soon as we re aware of it. 8

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