Claims Prevention & Procedure Council, INC Spring Workshop. We re Glad You ve Joined Us! April 27th & 28th, 2012

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1 Welcome! Claims Prevention & Procedure Council, INC Spring Workshop We re Glad You ve Joined Us! April 27th & 28th, 2012 Sheraton Indianapolis City Centre Hotel Indianapolis, IN

2 BOARD OF DIRECTORS PRESIDENT Deborah Williams (Insurance) Unirisc (407) VICE PRESIDENT Dan Manning (Rep.) Manning Claim Services (201) SECRETARY Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) TREASURER Don Kistner (Rep.) Kistner s Full Claims Service, Inc. (309) DIRECTORS Bob Dickson (Rep.) Furniture Medic by Bluegrass Restoration (859) Linda Hamilton (V.L.) SIRVA: Allied/NAVL (260) Terry Jiminez (Rep.) Universal Restoration Services (408) Kimmie Loeffler (Mvg/Stg Agnt) Armstrong Relocation (888) / (270) Brenda McCandless (V.L.) Atlas World Group, Inc. (812) , Ext. X-2550 Debbie Morales (Rep.) Metro Claims and Relocation Bill See (Rep.) See Restorations Unltd., Inc Mitch Treider (Rep.) Complete Furniture & Interiors (321) Mark Weathersby (Rep.) Craftsmanship by Weathersby (757) Tim Woody (V.L.) United VL/Mayflower Transit (636) EXECUTIVE DIRECTOR Alan R. Jobe (866)

3 Welcome to Indianapolis! The CPPC is Proud to Present the CPPC 2012 Spring Workshop President s Message Welcome to Indianapolis, IN and the CPPC 2012 Spring Workshop. I am very pleased to be here and feel that we have another exciting agenda planned for our members. Our first official point of business this year will again be the introduction of Board nominees for the official election that will be held on Saturday morning. A member must be present and in good standing thirty days prior to the vote, to be eligible to vote for the election. Your name badge will be marked with a V to denote your voting status. Please take the time offered to meet and get to know the nominees for this year s ballot. We are a strong, growing and evolving organization. Make sure those you are electing are representing your interests on the Board. We continue with the return of some strong favorites on the schedule this year, with the repair demonstrations being the main element. It continues to be a member s favorite as each year we are enlightened with new techniques or services available by our members. It also serves to share techniques amongst our members. A true element of us using our own to strengthen others, making us more experienced overall. This is quite an impressive representative of our evolving strength. Mold and mildew continues to be an ongoing and costly element of our industry. As consumers become more aware of potential health issues tied to mold our industries potential exposure also grows. There is always something new to learn or consider in this subject matter. This session is sure to be informative. With multiple topics planned for this year s break-out sessions, there should be something for everyone involved. As everyone is aware, we have changed our schedule format this year with our reception closing our event on Saturday night. This is a significant change from our normal schedule of ending the Workshop at noon on Saturday after having our reception on Friday night. We hope that this schedule proves to be successful, but we will await your feedback following the conclusion of the event. Your feedback will help us determine what schedule we use for Speaking of the Saturday night reception, we would be remiss if we did not take a moment to thank Bill See, the Workshop Chairman, and his Workshop Committee for their efforts in putting the workshop together. It truly appears to be a strong program for everyone. In addition, Bill is a personal friend with the entertainment for our Saturday reception and was able to arrange for Eric Heatherly s appearance. It should be a fun night. We are also excited to see the auction that has been put in place for the event this year. It is our hope that this function will continue to grow in future years to help fund on-going projects for the CPPC membership. And, while it is a challenge to meet everyone at these events, I do hope that if we haven t yet had an opportunity to meet that you will introduce yourself to me. I hope everyone enjoys themselves this weekend. We look forward to your feedback on how we did and how we might improve our events for everyone in the future. Have a great day. Debi 2

4 Friday 4/27/2012 CPPC 2012 Spring Workshop Schedule 12:00-1:00 pm Registration Exhibit Booths Open 12:30-1:00 Welcome Briefing for "First Time Attendees" 1:00-2:00 Opening Session/Introductions Dan Manning and committee address elections Nominees speak Self- Introductions of Attendees 2:15-3:30 What Would You Have Done (Skit/Scenarios) Moderator: Jim McCue - UNIRISC, Inc. 3:30-3:45 Break 3:45-5:30 Repair Demonstrations: (Multiple Hands-on Demonstrations) Moderator: Mark Weathersby - Craftmanship by Weathersby Demonstrators: DiAnna E. Tindell - Tindell's Restoration Schools Porcelain touch-ups and fills Steve Bentz - Bentz and Weathersby Furniture Learn how to make your own aerosol cans Mitch Treider - CFI - Complete Furniture and Interiors Uses of Various Touch-Up Supplies Bill Schoenbauer - Schoenbauer Furniture Service, Inc. Hardwood Floor Repairs Curtis Martin - Martin Custom Woodworking Post Repair with Wood splicing Todd Marks - Mid-America Full Claims Service Blind Stitching, Button installation and button fabrication Al Willis - Weathersby Guild - Northern Alabama Wood Identification and Wood behavior relative to moisture levels Debbie Morales - Metro Claims Relocation & Restoration Svc Fakes and Counterfeits Exhibit Booths Open Saturday 4/28/2012 7:30-8:45 am Breakfast Exhibit Booths Open 8:45-9:00 Election 9:00-10:00 Prevention Panel Moderator: Troy Handrick Graebel Companies, Inc. 10:00-10:15 Break - (Transition to Breakouts) 10:15-11:15 Break Out Sessions 1 1. Agency Round Table - Various topics of interest to Agency Adjusters Moderator: Kimmie Loeffler - Armstrong Relocation Panel: Linda Picard - Schroeder Moving Systems Pam Fischer - Buehler Moving and Storage Tamela Mehlbauer - Armstrong Eagle Worldwide 3

5 2. Military Claims and Recovery Moderator: Tyler Smith - Government Logistics N.V. 3. International Claims Moderator: Karin Simcox - UniGroup Worldwide Panel: Chris Baker - Baker & Company Paul Baker - Baker & Company Dan Manning - Manning Claims Service, LLC Kim Bess - UniGroup Worldwide Joann Pierce - SIRVA Linnette Arroyo - Metro Claims & Relocation Service 11:15-11:30 Break - (Transition to General Session) 11:30-12:45 Mold Claims Evaluate the Health Risks Speaker: Tom Kuhns - West Interior Services Mold and Military Claims Speaker: Tyler Smith - Government Logistics N.V. 12:45-2:00 pm Lunch - Exhibit Booths Open from 1:00 to 2:00 2:00-3:00 Using New Technology Speaker: Mel Pickett lll - SoCal Claims Resolutions 3:00-3:15 Break - (Transition to Breakouts) 3:15-4:15 Break Out Sessions 2 1. Quality and Content in Reports Moderator: Laura Pung - Wheaton Worldwide Moving Panel: Shannon Bitz - Wheaton Worldwide Moving Gayle Whitton - Planes Moving and Storage 2. Easy DPS Moderator: Diana Corona - Enterprise Database Corporation 3. How Autos are moved and Liability - "A Day in the Life of Auto Relocation" Moderator: Michelle Murray - Reindeer Auto Relocation 4:15-4:30 Break - (Transition to General Session) 4:30-5:00 Town Hall and Election Results 6:00-9:00 Closing Reception with Silent Auction Entertainment: by Eric Heatherly Ladies - "Your Little Black Dress" event has arrived Of course a "Little Black Dress" is not required attire Gentlemen - It's time for a spit shine Auction: Partial proceeds going to "Tara Larbes Foundation" Sunday 4/29/2012 8:00 am Post Board Meeting - Open to Membership Thank You For Attending the 2012 Spring Workshop! 4

6 CPPC Board Nominees Troy Handrick Graebel Companies, Inc. For those of you, of whom I have not had the privilege of meeting in person, please allow this as an informal introduction. My name is Troy Handrick and I currently serve in the capacity of Claims Services Director for Graebel Companies, Inc. Prior to venturing into the claims arena nearly 10 years ago, I had spent nearly 5 years in various operational/dispatch roles within the organization. Having a blend of both operational and claims experience within the relocation industry has been extremely beneficial and provides me with a balanced insight as to our common challenges and opportunities. In the Spring of 2009, I was fortunate to have been selected to become a member of the Progressive Claim Prevention Committee. Through this opportunity, I have learned a great deal and have gained invaluable experience and insight from other Committee members as well as through feedback at the various conventions. With the recent partnership with the AMSA and the advancement over the years in the conventions and services of the CPPC itself, I am excited in terms of what the future holds for the CPPC and its respective members. Regardless of the outcome, it is a true honor to even have an opportunity to be considered to be part of the CPPC Board during these exciting times and to serve all CPPC members. Kathy Kendall Wheaton World Wide Moving I am currently the Director of Claims & Consumer Affairs at Wheaton World Wide Moving, which is a position I have held for 15 years. Prior to working at Wheaton, I was with Mayflower Transit in Indianapolis for almost 15 years where I started my career in the moving industry as an adjuster working my way up to Director, Customer Call Center. I have worked with our Wheaton agents training on all aspects of the company and visiting agents as one of an 8 member corporate management team conducting on-site visits and inspections of Wheaton agent facilities. I was also the transition team leader when Crown Relocations joined Wheaton in I have been involved in the transition with Bekins agents to the "new" Bekins Van Lines providing on-site training and webinars. At Wheaton I have been named employee of the year, employee of the quarter and The Extra Mile award winner. Over the years I have seen many good changes in the industry and I believe that the CPPC does a great job and is a vital part of our industry. Not only does the CPPC provide us with a venue for learning but also for networking and building long lasting friendships. I have been a member of the CPPC while at Mayflower and Wheaton World WIde Moving. I have worked with many of the repair firms and CPPC members for 30 years. I believe that I can be a valuable asset as a member of the CPPC board. Kimmie Loeffler Armstrong Relocation Having been moved professionally 17 times between my Air Force career and then as a spouse of an Air Force pilot in the span of 22 years and now being the Vice-President of Claims and Quality Control for Armstrong Relocation, I feel that I have a broad range of experience to continue to offer the CPPC as a board member. I have been a member of the CPPC since 1999 and have seen its growth and development in many areas. Being elected 3 years ago to the CPPC Board of Directors it has been an honor and a privilege. I have been actively involved with the board from helping to organize a workshop/convention, being on a panel to being a chairperson and everything in between. As a strong advocate for PREVENTION, it is only with the help and experience of the professional repair firms that belong to the CPPC along with van lines, insurance companies and the agency adjustors that we can strive to achieve this. I represent a different group on the Board than the others, by being in the position of the Agency Adjuster. I think continuing to have as strong a diversity as possible representing our members gives everyone a strong presence and voice. I would be very honored for the opportunity to continue to serve the needs of the membership and this organization by being re-elected for another term. 5

7 Debbie Morales Metro Claims Relocation My name is Debbie Morales and I am currently serving as a CPPC board member. I am an active board member and I been devoted over my past term in promoting education and growth opportunities for our members. I have seen the CPPC grow and expand along with the changes in the moving industry. I feel that I have a lot to contribute to help this organization continue to grow and be successful. I have been a guest speaker at the AMSA convention in February 2012 and guest speaker at the International Association of Movers (IAM) in Denver, Colorado in I have hosted webinars for AMSA and I currently write articles for the columns Fakes and Counterfeits and The International Corner in our monthly journal. I am a twenty year veteran in the claims and restoration business and I have been able to utilize my broad and diversified background to educate others and serve the major carriers and insurance companies in the United States as well as Mexico, The Caribbean and Panama and to promote the CPPC and our members. I would be honored to be re-elected so that I may continue to serve the membership and I would strive to help the organization as a whole to continue to grow and move forward so that we may serve the needs of everyone. Brenda Murray At Your Service Appraisals I am honored to be asked to run for a seat on the CPPC Board of Directors. I believe that as an appraiser I would bring a whole new area of expertise to the board. This is a newer area that is overlooked as a vital issue with claims processing. The CPPC needs to have a guide into this area where the real claims begins...the value of an item. Having an appraiser on the board would benefit the entire organization not to mention allow me to serve with people I greatly admire and enjoy! You may have seen me on the "Antiques Roadshow" portion of the convention last year. I have served on numerous panels throughout the years as well. I also write monthly articles for the CPPC Claims Journal called "CPPC Appraisal Forum". I began writing these articles last year to inform you of the various issues we all face as we handle claims on antiques, art and other personal property. As I research I learn things that help the moving industry become more informed and allow you to handle your claimant with a deeper knowledge. I even help some of you with just a phone call. I am the owner of At Your Service Appraisals located in the Nashville, Tennessee area. I am associated with the International Society of Appraisers and appraise any real personal property to include art, antiques, jewelry and anything else the claimant may transport. I have attended the CPPC conventions since around I worked with a claims firm for years prior to achieving the status of ISA appraiser. At this time I stopped the repairs process and began focusing on appraisals alone. Just like you I worked hard on the entire claims process. However, I realized that the "value of an item" is where the claim begins. We cannot determine what the correct cash out should be, if repairs are cost effective, nor appearance allowances if we do not first discover the fair market value of the items claimed. I work with most every van line...some more than others. It is true what they say..."it is an honor to even be nominated." I have always wanted to be a vital help to this organization and look forward if elected to serving with all these awesome members. Leading is part of who I am and I will be happy to assist you and the CPPC board in this manner. Bill See See Restorations Limited I have been working in the transit claims industry for 22 years. I founded See Restorations almost 17 years ago. Since the early beginnings of my work in the industry, I have attended almost all of the workshops and conventions, about 21 years. Three years ago we expanded our service area into Alabama and the northwest area of Florida. My educational background includes architectural design with extensive studies in art and music. I have been a member of the Board of Directors of the CPPC for three years and would very much like to continue my service through another term. I can be reached at or for any questions or comments. Thank you. 6

8 Thank You to our Exhibitors Visit them during the designated times in the Program Schedule AMSA Baker & Co. CRDN Furniture Medic Headquarters Kistner s Full Claims Service, Inc. Manning Claim Services LLC Mid-America Full Claims Service Nelsons Professional Personal Property Appraisals SIRVA Universal Restoration Services Ylati Corporation 7

9 Thank You to our Repair Demonstrators Join our Moderator, Mark Weathersby of Craftmanship by Weathersby, and the variety of repair demonstrators he has lined up for this year s demonstration period on Friday afternoon. Demonstrators: DiAnna E. Tindell - Tindell's Restoration Schools Porcelain touch-ups and fills Steve Bentz - Bentz and Weathersby Furniture Learn how to make your own aerosol cans Mitch Treider - CFI - Complete Furniture and Interiors Uses of Various Touch-Up Supplies Bill Schoenbauer - Schoenbauer Furniture Service, Inc. Hardwood Floor Repairs Curtis Martin - Martin Custom Woodworking Post Repair with Wood splicing Todd Marks - Mid-America Full Claims Service Blind Stitching, Button installation and button fabrication Al Willis - Weathersby Guild - Northern Alabama Wood Identification and Wood behavior relative to moisture levels Debbie Morales - Metro Claims Relocation & Restoration Svc Fakes and Counterfeits 8

10 Join us for our Saturday Join Night us Closing for our Reception Saturday Night Closing Reception in the Panorama Ballroom on the 21 st floor starring Eric Heatherly in the Panorama Ballroom on the 21 st floor starring April 29 Eric th Heatherly 6 9 pm April 29 th 6 9 pm Dubbed as Your Little Black Dress Affair for our Ladies, we hope this reception will be a nice conclusion to a very strong educational and networking workshop for all that attended. Dubbed as Your Little Black Dress Affair for our Ladies, we hope this reception will be a nice conclusion We want to to thank a very Bill strong See and educational his additional and networking Repair Member workshop Sponsors for all for that bringing attended. us Eric Heatherly as our entertainment for this event. We have extended our reception hours to We allow want for more to thank time Bill to See socialize and his before additional closing Repair out this Member year s Sponsors event. for bringing us Eric Heatherly as our entertainment for this event. We have extended our reception hours to allow Eric is for an more up and time coming to socialize entertainer before in the closing Country out this Circuit year s with event. a new album 2 High 2 Cry. Eric has a repertoire of a wide range of music to perform during our event. You can find out more about Eric Eric from is an his up My and Space coming at myspace.com/ericheatherly entertainer in Country Circuit or at with his a web new site album 2 High 2 Cry. Eric has a. repertoire Eric has been of a wide featured range in of more music than to one perform publication during our highlighting event. You his success can find and out more one of about his songs Eric from Unforgetable his My Space was featured myspace.com/ericheatherly on hit TV series, Grey s or at Anatomy. his web site Eric has been featured in more than one publication highlighting his success and one of his songs Unforgetable was featured on the hit TV series, Grey s Anatomy. Silent Auction Silent Auction Another feature added this year is a Silent Auction being held during the closing reception. The purpose of the auction was put in place to raise proceeds that could be Another used toward feature enhancing added this our year two is a annual Silent events Auction being held during the closing with reception. guest speakers The purpose or entertainment. of the auction was This put year, in part place to raise proceeds that could of the proceeds gathered be will used be toward donated enhancing to The Larbes our two Family annual Fund events in memory of Tara S. Larbes. with Stop guest by the speakers designated or entertainment. Silent Auction This Room year, during part the of reception the proceeds and check gathered out will these be items donated and to place The your Larbes bid Family on the Fund associated in memory bid sheet. of Tara Winners S. Larbes. will be Stop announced by the designated before the Silent close Auction of the reception: Room during the reception and check out these items and place your bid on the associated bid sheet. Winners will be Mens announced and Womens before Watches, the close Gift of the Cards, reception: Case of Wine, Football Helmet Autographed by Dan Marino and a $7000 Salvaged Purse. Mens and Womens Watches, Gift Cards, Case of Wine, Football Helmet Autographed by Dan Marino and a $7000 Salvaged Purse. 9

11 C P P C At your service. Anytime. Anywhere. We are CRDN, America s leading textile restoration specialist. Fire, smoke and water losses Save 80% compared to replacement cost Specializing in all household soft goods 24/7 response Restore or free guarantee National coverage with local service across the U.S. and Canada CRDN (2736) 10

12 Kistner s Full Claims Service, Inc. Western Illinois/Eastern Iowa Don & Connie Kistner Ph: Fax: Kistners.com 11

13 12 C P P C

14 CLAIMS SPECIALISTS PROVIDING COMPLETE QUALITY RESTORATION We are proud to support the CPPC 2012 Spring Workshop. UNIVERSAL RESTORATION We wish everyone a successful event and a prosperous coming year! PROFESSIONAL REFINISHING & REPAIRS OF FINE FURTNITURE, ANTIQUES AND LEATHER ON SITE REPAIR & TOUCH UP DETAILED INSPECTION THIRD PARTY SERVICES OVER 20 YEARS OF EXPERIENCE SERVING THE SAN FRANCISCO BAY AREA COUNTIES: ALAMEDA CONTRA COSTA MONTEREY -SAN FRANCISCO SAN MATEO SANTA CLARA SANTA CRUZ TERRY JIMINEZ OWNER AND CRAFTSMAN PH: F: C Clark Claim Claim Services, Serivces, Services, LLC LLC A Full Service Restoration Company A Full Service Restoration Company Mike Clark 20 Years of Claims Experience 1085 Country Place Rd. Prompt Asheboro, Professional NC Service your customers expect and you deserve SERVING NC & Parts of SC, TN & VA Mike & Tammy Clark Phone & Fax SDS - SET CUTTER TO DOUBLE CUT 1085 Country Place Rd Asheboro, NC Clark Claim Services, LLC A Full Service Restoration Company Mike Clark 1085 Country Place Rd. Asheboro, NC Phone & Fax SDS - SET CUTTER TO DOUBLE CUT A A UNIRISC, the leading source of corporate relocation insurance services for over 38 years, provides unique interna- UNIRISC, the leading source of corporate relocation insurance services for over 38 years, tional and domestic insurance products, claims adjusting services, and other assistance 1085 to hundreds Country Place Rd. of multi-national employers and many thousands of families, businesses, and individuals before, during, and after their move. Asheboro, NC provides unique international and domestic insurance products, claims adjusting services, and other assistance to hundreds of multi-national employers and many thousands of families, Phone & Fax Our specialized programs have been endorsed and made available through progressive employers, relocation businesses, and individuals before, during, and after their move. management firms, movers forwarders around the world on a direct individual basis, as well. Each of our services has been tailored to the special financial and service requirements of our clients after carefully listening to their needs. Clark Claim Services, LLC Our specialized programs have been endorsed and made available through progressive A Full Service Restoration Company employers, relocation management firms, and movers and forwarders around the world and on We have claims offices in: Toronto, Canada; Paramus, NJ; Lombard, IL; Richardson, TX; Norco, Mike CA; Clark Orlando, FL; and our Corporate Headquarters in Arlington, VA [2000 N. 14th Street, Suite 500, Telephone: a direct individual basis, as well. Each of our services has been tailored to the special financial 1085 Country (703) Place ; Rd. and service requirements of our clients after carefully listening to their needs Phone & Fax In Memory of We have claims offices in: Toronto, Canada; Paramus, NJ; Lombard, IL; Richardson, TX; J. Dempsey Norco, CA; Orlando, FL; and our Corporate Headquarters in Arlington, VA [2000 N. 14th October 18, 1952-October 15, 2011 Clark Claim Services, LLC A Full Service Restoration Company Street, Suite 500, Telephone: (703) ; Fax: (703) ]. Thank you for your 30 years of service and friendship Mike Clark to your UNIRISC family. You are missed. 13 Clark Claim Services, LLC A Full Service Restoration Company Mike Clark Fax: (703) ]. Asheboro, NC Country Place Rd. Asheboro, NC Phone & Fax SDS - SET CUTTER TO DOUBLE CUT SDS - SET CUTTER TO DOUBLE CUT SDS - SET CUTTER TO DOUBLE CUT A A A

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

16 15

17 Five generations and three locations. Claims services with experience. Full claims services Professional inspection reports In-home repairs Complete refinishing & reupholstery work All 3rd party services available Denver 2400 West Belleview Ave. Littleton, CO (303) fax (303) fax Minneapolis / St. Paul 2525 West Highway 13 Burnsville, MN (952) fax (952) fax Chicago 1525 East Burgundy Pkwy. Streamwood, IL (800) fax (630) fax 5th generation craftsmen since

18 Servicing: New York City, Upstate NY, Lower Hudson Valley, Top Half of New Jersey and Coastal Connecticut to Westport We handle all aspects of Furniture Repair, Refinishing, Laminate, Ceramic, Porcelain, Gold Leafing and Veneer Work. Third Party Service. Upholstery, Marble Repair and Replacement, Glass and Mirror, Oil Painting Restoration. Certified Appraisals Available. Servicing: Servicing: Gold and Silver Repair. Complete Machine Shop Service, Welding, New York City, Upstate NY, Lower Hudson New Rug York and City, Fabric Upstate Cleaning NY, Service Lower Hudson and Stain Valley, Top Half of New Jersey and Valley, Top Half Glass of Repair. New Jersey and Coastal Connecticut to Westport Coastal Connecticut to Westport We handle all Dan aspects Manning of Furniture Repair, We handle all aspects of Furniture Repair, Refinishing, Laminate, Ceramic, Porcelain, Refinishing, Laminate, Ceramic, Porcelain, Gold Leafing and Veneer Work. Third Gold ph: Leafing and Veneer Work. fax: Third Party Service. Upholstery, Marble Repair Party Service. Upholstery, Marble Repair and Replacement, Glass and Mirror, Oil and Replacement, Glass and Mirror, Oil Painting Restoration. Certified Appraisals Painting Restoration. Certified Appraisals Available. Gold and Silver Repair. Available. Gold and Silver Repair. Complete Machine Shop Service, Welding, Complete Machine Shop Service, Welding, Rug and Fabric Cleaning Service and Stain Rug and Fabric Cleaning Service and Stain Glass Repair. Glass Repair. Dan Dan Manning Manning ph: fax: ph: fax: Board Member CPPC Claims Journal Contributor for: International Corner Real and Fakes 17

19 C P P C Phone: Fax: Our Experience Spans Four Generations We have over 50 years of transit claims experience. Craftsmanship by Weathersby is a full service restoration, furniture repair and reupholstery company. Our customers are private residential, commercial entities, insurance companies, moving companies, and the Military. Our knowledge of antique restoration, furniture repair, reupholstery and restoration has brought us national recognition. We are nationally recognized for fire and water damage restoration. Our minimum standard is excellence. 18

20 Soaring Above All Your Expectations 6950 Business Court 6950 Business Court Atlanta, Atlanta, GA GA Tel Fax Tel Fax A Proud Sponsor of the CPPC 2011 Spring Workshop A Proud Sponsor of the CPPC 2010 Spring Workshop. Moving our Military... One Service Member at a Time! Moving our Military 19

21 WELCOME TO INDY! ( HEY DON T THEY HAVE SOME KIND OF RACE HERE?) WELCOME TO INDY! ( HEY DON T THEY HAVE SOME KIND OF RACE HERE?) TODD REYNOLDS PRO-TOUCH FURNITURE REPAIR, LLC. MURRELLS INLET, SOUTH CAROLINA NOT TODD BIGGER REYNOLDS JUST BETTER PRO-TOUCH FURNITURE REPAIR, LLC. MURRELLS INLET, SOUTH CAROLINA NOT BIGGER JUST BETTER PLEASE CHECK THE CPPC WEBSITE FOR OUR COVERAGE AREA IN SOUTH CAROLINA, S.E. NORTH CAROLINA, AUGUSTA AND SAVANNAH, GEORGIA. PLEASE CHECK THE CPPC WEBSITE FOR OUR COVERAGE AREA IN SOUTH CAROLINA, S.E. NORTH CAROLINA, AUGUSTA AND SAVANNAH, GEORGIA. 20

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