Guidelines for Use. RDNS' clients originate from 145 countries and speak 74 languages.

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1 Guidelines for Use RDNS is committed to the Multicultural Victoria Act 2004, which informs RDNS' policies to ensure people from culturally and linguistically diverse (CALD) backgrounds can enjoy access to RDNS' services equally, and are treated with respect and sensitivity. RDNS' clients originate from 145 countries and speak 74 languages. Each of RDNS' nursing centres provides services to local CALD communities, which vary markedly from centre to centre. Some centres may have large population groups from single ethnic backgrounds; others may have several groups of varying ethnicity. RDNS recognises that effective communication is essential to the delivery of high quality services and communicates with people who speak little or no English with the use of accredited interpreters (on-site and telephone), the provision of translated materials, and wherever possible employing staff who can provide services to clients in a language other than English. In addition, RDNS makes available this information sheet which comprises common words and phrases that might be used when a client from a non-english speaking background is experiencing an episode of care from RDNS. Whilst this document was originally developed for use by RDNS staff, it may of use to you or people you know and as a result is freely available for download and use. This document includes information on the following: Introduction to the language Topic 1: Greetings Topic 2: Making / changing appointments Topic 3: Medical problems Topic 4: farewell RDNS remains committed to providing the best possible care to all of our clients. RDNS January 2007 Page 1 of 7

2 Introduction to the Spanish Alphabet Apart from Spain, Spanish is spoken in more than 20 countries, from Mexico in North America to Chile and Argentina in South America. Although the Spanish spoken in each country is linguistically considered a dialect and each of them has its own accent, it is the same language. A simple way of explaining the difference would be to think of the difference between the English spoken in Australia, America and England. The Spanish alphabet has 29 letters. Although I have provided the pronunciation for the phrases below, I think that it is better to attempt to read the phrases in their written form first just following the indications in relation to the pronunciation of the vowels and certain consonants. Note that certain letters are pronounced differently in different countries. (Spain versus a South American country) Spanish Letter English Equivalent Closest Pronunciation A A Casa / kasa/ as in father B B Boca / boka/ as in bin C C Cama / kama/ as in cap, followed by a, o, u Cinco / sinko/ as in sin, followed by e and i Ch Ch Chico / t eeko/ as in church D D Dolor /do lor/ as in den E E Seco / seko/ as in pen F F Fino / fino/ as in feast G G Gota / gota/ as in goat H H H is mute in Spanish, except in the combination ch I I Fin /fin/ as in sin J J Jefe / hefe/ pronounced as a strong h. K K Kilo L L Lejos / lehos/ as in light LL LL Llave / yave/ as in yet M M Mano / mano/ N N No Ñ Ñ Niño / ninyo/ as in onion O O Oro / oro/ as in dot P P Peso / peso/ as in pin Q Q Que /ke/ RDNS January 2007 Page 2 of 7

3 R R Barco / barko/ Rama / rrama/ (stronger pronounciation) Perro / perro/ S S Solo / solo/ T T Tapa / tapa/ U U Uña / unya/ as in boot V V Vaso / vaso/ W W Whisky X X Xilofón Y Y Yacare /yaka re/ Z Z Zapato /sa pato/ RDNS January 2007 Page 3 of 7

4 Topic 1: GREETINGS English Spanish Closest Pronunciation in English Hello Hola /ola/ Good morning Buenos días /bwenos deeas/ Good afternoon Buenas tardes /bwenas tardes/ Good night Buenas noches /bwenas noches/ What is your name? Cuál es su nombre? /kwal es soo nombre/ I am a nurse from the District Nursing Service Yo soy enfermera de District Nursing Service Yo soy enphermera de District Nursing Service My name is Mi nombre es Mee nombre es Mr / Mrs Señor/Señora Senyor/senyora I am happy to see you again Me alegro de verlo de nuevo Me alegro de verlo de nwevo No No No Yes Si See Good Bueno Bweno Do you understand me? Me comprende? Me komprrende? I understand Entiendo Entyendo I don t understand you No entiendo No entyendo Do you need an interpreter? Necesita un intérprete Nesesita oon interprete? I need an interpreter Yo necesito un intérprete Yo nesesito oon interprete RDNS January 2007 Page 4 of 7

5 Topic 2: MAKING / CHANGING APPOINTMENTS English Spanish Closest Pronunciation What day can I visit you? At what time? Monday Tuesday Wednesday Thursday Friday Saturday Sunday Morning Midday Afternoon At Night I need to Make a phone call Speak to your doctor to your family to your son to your daughter to your husband to your wife to your brother to your sister I need to change our visit time Que día puedo visitarlo? A qué hora? Lunes Martes Miércoles Jueves Viernes Sabado Domingo Mañana Mediodía Tarde Noche Necesito Hacer una llamada por teléfono Hablar Con su doctor Con su familia Con su hijo Con su hija Con su esposo Con su esposa Con su hermano Con su hermana Necesito cambiar el día de visita Ke dee a pwedo visitahlo A ke ora Loones Martes Mee erkoles Hueves Vee ernes Sabado Domingo Manyana Me deeo deea Tarde noche Nesesito. Aser oona yamada por telephono Ablar Kon soo doctor Kon soo familya Kon soo iho Kon soo iha Kon soo esposo Kon soo esposa Kon soo ermano Kon soo ermana Nesesito kambee ar el deea de visita RDNS January 2007 Page 5 of 7

6 Topic 3: MEDICAL PROBLEMS English Spanish Closest Pronunciation How are you? Cómo está? Komo ehta? Where does it hurt? Dónde le duele? Donde le dwele? The chemist will bring your tablets this afternoon / tomorrow Show me the medications that you are taking I want you to take your medicine Can you get yourself some water? I need to Check your blood pressure Take your pulse Change your dressing El farmacéutico le traerá sus pastillas esta tarde/mañana Muéstreme los medicamentos que toma Quiero que tome sus medicinas Puede usted buscar agua? Necesito Controlar su presión arterial Tomar el pulso Cambiar los vendajes El pharmaseutiko le traera soos pastiyas esta tarde/manyana Mwestreme los medikamentos ke toma Kjero ke tome soos medisinas Pwede oosted booskar agwa? Nesesito Kontrolar soo presee on Tomar el poolso Kambeear los vendahes Ambulance Ambulancia Ambulansee a Doctor Doctor Doctor Medicine Medicina Medisina Are you constipated? Está usted estreñido? Esta usted estrenyido? Do you have diabetes? Tiene diabetes? Tee ene dee abetees RDNS January 2007 Page 6 of 7

7 Topic 4: FAREWELL English Spanish Closest Pronunciation You can ring me on. Me puede llamar al. Me pwede yamar al Thank you Gracias Grasias I m pleased to have met you Me alegro haberlo conocido Me alegro aberlo konosido You are welcome De nada De nada Good - bye Adios Adee os Keep well Cuidese Kwidese Take care / All the best / Good luck Cuidese/Que le vaya bien/buena suerte Kwidese/ke le vaya bjen/bwena swerte RDNS January 2007 Page 7 of 7

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