Package your Travel needs!!! Technology Solutions

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1 I N T E R N A T I O N A L Commitment to Excellence Technology Solutions For Travel & Tourism Companies, Destination Management Companies Travel Wholesalers, Tour Operators Travel Management Organizations Fleet Management & Car Hire Package your Travel needs!!!

2 COMPANY PROFILE GLOBAL INNOVATIONS INTERNATIONAL : TAKING SUCCESS IN ITS STRIDE Success, they say, should not go to your head. At Global Innovations International FZE LLC, success has indeed gone to our head, but only to help us to set our sights on bigger goals every year. With more than a decade in business, Global Innovations International FZE LLC has grown from being a leader in the regional market to a significant player in the global market, carving a niche with its impressive range of software solutions for the automation of the tourism and travel industry. The company has taken giant strides in translating customer needs into effective technology implementation. Our impressive portfolio of clients, represent some of the biggest names in the travel and tourism industry whose confidence and goodwill have been our biggest asset. Now with Dubai emerging as a top-notch tourism destination and more than 15 million tourists expected to travel to Dubai every year from 2010, there are greater challenges ahead. Global Innovations International FZE LLC is set to unleash a new set of innovative travel automation solutions that will provide a fillip to local travel agents and tour operators and offer tourists more ''value for their money.'' The company's new range of "Office Anywhere" solutions, promise to usher in a revolution in travel automation market. Global Innovations FZE LLC also credits itself for devising systems that talk to each other using XML data integration technology. A dynamic market needs top-of-the-range software solutions. We have always been quick to turn around latest Internet technologies and turn them into a competitive advantage. Our research and development team has made use of the most advanced technology to tap into the region's booming travel market by creating multiple distribution channels. The idea is to automate workflows and offer greater accessibility to DMC, Travel Wholesaler, Travel Portals, Travel Agencies, Inbound Tour Operators worldwide and MICE operators. Travel and tourism is largely a human-intense industry. Our solutions have been tailor-made to make optimal use of Internet technologies to cut down on man hours, and promote a paper-less and environment-friendly environment. Revolutionising The Travel Automation Market... INNOVATION AUTOMATION EXCELLENCE SPEED 2

3 Managing Director's Message Over the last decade, we have emerged as clear leaders in the travel automation market. Our success has been unprecedented and applauded by our growing portfolio of clients. I congratulate my management and staff for their tireless efforts in designing new-age IT tools to power the region's booming travel and tourism industry. Our team of consultants and software engineers are some of the brightest in the world and we take pride in offering winning solutions, every time. Matching our pace with the growing needs of a dynamic industry, we are now ready to launch our new set of innovative travel automation solutions will provide a fillip to local travel agents and tour operators and offer tourists more 'value for money'. Our new range of "Office Anywhere" solutions, will offer fresh impetus to the travel automation market. The launch of this new and innovative IT packages for the travel industry comes at a time when Dubai is poised to clinch the No. 1 position as the most sought-after destination in the world. An estimated 15 million tourists from around the world are expected to travel to Dubai by 2010 and the iconic city is moving fast to provide the infrastructure needed to cater to such a huge inflow of tourists. Our research and development team has worked tirelessly to improve and automate workflows. Travel and tourism is largely a human-intense industry and our solutions have been tailor-made to reduce this dependence and promote a paper-less and environment-friendly environment. The future of travel automation lies in enterprise-level software focusing on the power of the Internet and the B2B engine to grow the business. We are all set to take that quantum leap into the future. TESTIMONIALS Hossam Andraous, General Manager, Total Holdings, Dubai: "As leaders in the travel industry, efficient customer handling and providing them with the best rates in the industry, is the key to our strategy. With Global Innovation International's i-travel software on board and quick response time from GI support agents, we have been able to deliver the best of services to our clients. We are very happy with our association with Global Innovations International. Thanks." N. Shafique, General Manager, Regency Travels, Qatar: "We have installed Global Innovation International's software packages at 20 locations throughout Qatar. It's niche technology has helped us in streamlining our back-end operations. We have seen so many software programmes but rarely do we come across one that delivers more than what it promises!" Essam Awadh, Chairman Mawasim Group : Saudi Arabia "I used to have my team working on lots of different and independent softwares and none of them would talk to each other. Then we discovered Global Innovations International's i-travel package which has all the modules that we wanted including the accounts. The XML data integration introduced by this software has done wonders for our company. It has helped reduce the workload on our staff and provide us with an instant idea about the bottom-lines." Arun Henry, General Manager, Dubai Travels : "We have been dealing with Global Innovations International for many years and what I like best about them is their ability to innovate constantly to suit the needs of a dynamic travel industry. As our business grew so did our requirements and Global Innovations International was able to match this with their expertise in the industry." Chidrupa Rangala, GM Explore Travels : "I am on the move constantly and though I get reports constantly, I want to be in a position where I can access anything from booking rates to bottom-line on my laptop anywhere. i-travel has helped me to touch base with my business anywhere and everywhere. I congratulate Global Innovations International for using the cutting edge of technology to suit customer needs." 3

4 GLOBAL INNOVATIONS in Press 4

5 ABOUT I-Travel I-Travel is a fully integrated enterprise level reservation system to create, book, manage, integrate and distribute multiple travel products and services which includes hotels, apartments, car hire, ground transportation, leisure activities and event management. I-Travel is targeted towards Tour Operators, Travel Wholesalers, Travel Portals, Destination Management Companies, Non-Air Travel Retailers, Online Travel Distribution. Modularization of I-Travel enables customers to easily add or disable product modules at anytime. I-Travel Customer / Tour Operator Customer / Tour Operator B2C / B2B Website GSA/White Label Own Contract Supply Source XML based H 2 H Integration Contracting Module Data Entry Customers Back Office Reservation Module Quotes Finance Module Reports Account Payable Supplier Customer Account Receivable Products Booking Supplier Online Module Rates Services Cancellation Voucher Customer request Booking Customer confirmation Customer / Direct Customers 5

6 PRODUCT FEATURES : Product Management System Easy to use and manage, modules for each department in an organization, Internet enabled software, automated workflows which reduces the HR cost considerably, full control over the business, operational and management reports Fares Management and customer management System Flexible Fares management for services including hotels, apartments, tour, transfers, visa and packages. Promotions include as tactical offers such as early bird offers. Multi Channel Distribution Call Center/Front Office/Back office, customizable reservation process and search criteria, Internet Booking Engine (B2B, B2C), GSA and white labeled websites. External Connectivity Supplier integration using XML technology with some of the major aggregators/wholesalers such as Tourico, Total Stay, GTA etc. Payment Gateway integration for website and BO. Multi-product rates & contracts management Manage allocations, flexible mark ups, contract types, net and commissionable. Set unlimited number of rate rules and rate supplements. Booking Fulfillment System An end-to-end booking management solution with a Fully integrated finance module (Auto posting) with Group and FIT booking facilities. MIS Reporting & Analysis Complete sales, financial analysis & opportunity reporting, business intelligence and dynamic reporting Tools. Dynamic Packaging Become customer centric than being product centric. Travel Inventory management Close outs, cut-offs, close to arrival and restriction. CRM Module Identify profitable relationships & harvest them. Complete Administration Customer profile management, credit limits and access control. CAPABILITIES : Dynamic and pre-set packaging. Yield management tools. Costing, mark-up & margin module. Complete management reporting system, business intelligence and status tools. Quick access to allocation and rate status as the system is Internet-enabled. Travel agent booking and commission tracking. Tour Operator booking, allotments & payment tracking. Operational, accounting, management and affiliate tracking reports. Special promotions & discounts and thereby managing complex cases. Quotation, confirmation, voucher generation and Invoice generation. Online statement of outstanding. Online payment processing. Attendees call center staff and meeting planners can easily make reservations and update rooming lists via user-friendly screens. Transactions are carried out in a secure browser environment and data is transmitted using the latest encryption technology. Interface capability to any Hotel or Tour operator system (Via XML). Multiple Distributor modules B2C, B2B, GSA, Call Center, ECR. Multiple products can be packaged dynamically and purchased in a single shopping basket transaction. Integrated Communication Module for or Fax. Digital Archiving Store all records associated with booking including hotel vouchers, supplier invoices, supplier or customer correspondences etc in digital from. No need to maintain physical files of each booking. Host 2 Host Integration Helps you to bring together your suppliers and customers by connecting through various systems and websites using I-Travel Unique XML Technology. This also helps you to control and monitor your suppliers and customers in better way. 6

7 KEY modules 1. B2B website The B2B website is used by the customer/consultant to make bookings. With the help of this website, online search, online booking, online confirmation and online cancellations are possible. The website has a major role in business enhancement, especially between the sales offices and travel agents. 2. B2C website B2C website is used by direct customers to make bookings on the website and pay through credit card using payment gateways. The website is designed to be very interactive and user-friendly. 3. Back OFFice Reservation Module The back office module is windows-based, user-friendly system, which provides greater accounting accuracy and comprehensive reporting with detailed client analysis. It is a powerful and cost effective package, which automates and streamlines the back office system operations. The back office software reduces those operations, which involve repetition and extensive labour. It is also possible to do manual booking (where customer calls/fax/ for booking) with the back office module and keep record of it along with the website booking. Hence it can be used as a call center module in the industry as well. Access the secure back-office interface over the Internet from any machine, anywhere in the world. 7

8 4. Contracting module The Contracting Module is used as a data entry module for entering the availability of service rates, business rule definitions, setting profiles for suppliers and customers and additional information and business terminology. Contracting module is a web application designed to enable easy access and ease data entry with extensive user rights. 5. Financial management module. The Financial Accounting software delivers unparalleled, enterprise-wide visibility of the financial results of day-today business operations. Financial management module can be fully integrated with the back office with a facility of auto posting. It is a windows-based.net platform system. Generate up-to-the-minute analysis of all your business information in the form of accounts reports, voucher etc. 6. GSA Enhance your area of operation by appointing GSA (General Sales Agents) in countries/region where you don't have presence. The appointed GSA can set new customers for his region and set his mark-up. The GSA module provides detailed reports on the transaction done by the agents of the GSA and the commission details earned by the GSA. 7. Supplier Online This software enables you to enhance the supplier process and provide the best possible solutions for yield management. This not only helps in increasing hotel occupancy rates but also provides the best possible rates for hotel rooms and other tourist services. This software helps suppliers to publish the last-minute offers. A novel IT tool that makes it possible to look for the cheapest rates at the earliest. 8

9 SOFTWARE PRODUCTS I-Travel WHOLESALER I-Travel TRAVEL AGENCY I-Travel online TRAVEL I-Travel CONNECT I-Travel DMC I-Travel CAR HIRE I-Travel MICE 9

10 Software Solutions that Empower When the cutting edge of technology is introduced to a rapidly changing travel industry, the results translate into sheer magic!!! I-Travel A miracle software that allows all travel wholesalers to enhance their business by connecting to a travel network for the best of business intelligence. Product Highlights I-Travel Wholesaler An effective tool in the hands of the travel-wholesaler, the I-Travel wholesaler module consists of the following segments: Contracting, Back Office, Reservation, Financial Accounting, GSA (a B2B website wherein the GSA can communicate with the travel network to manage the regional customers, B2B website, communication module (for fax/ ), Business Intelligence (dynamic reporting tools, queries, reporting statistical analysis, forecasting and data mining.) I-Travel WHOLESALER Supplier (Product) Whole Saler Inbound / Outbound B2B This results in the maximization of costs and the automation of the workforce. The software creates a proper and cost-effective distribution channel whereby B2B business is enhanced and wholesalers are at the receiving end of a dynamic package that optimizes the use of the Internet. GSA In the end when you are implementing an I-Travel wholesaler software you are creating an effective distribution channel custom-made to the needs of travel wholesalers. 10

11 I-TRAVEL CONNECT In a nutshell, this is a software that enables systems to "talk to each other" breaks down international barriers, human dependence and expedites the hunt for the best possible travel rates for outbound travelers. The I-Travel helps you to integrate your system with multiple suppliers using XML technology. It is possible to customize the filtering process according to your needs and flexible H2H management tools offers full access to suppliers' pricing and inventory. Through this, outbound travelers can link up with the suppliers to get the best possible tariffs at the shortest possible times. It deals with a real time query, translates into a real time response and then throws up the best available prices. Shattering global barriers, this software is a revolution in itself. I-Travel CONNECT Customer enters website and submits travel requirements Determines appropriate suppliers and sends search requests Query via XML Link Supplier A Supplier B Supplier C Supplier D FRONT END BACK END Customer views results in a single interface Compares data and filters best rates and availability Response via XML Link 1-Travel Car Hire It is a fleet management software with multi-faceted features to enable people to accomplish a series of tasks in the management of a travel company's fleet of vehicles covering the entire gamut of car hire, sale, vehicle management, vehicle allocation, chauffeur management and chauffeur allocation. The implementation of the I-Travel Car Hire software ensures that a complex and rather cumbersome task is not only streamlined but also made easier for the fleet management company. In other words when the cutting edge of technology is introduced to a rapidly changing travel industry, the results translate into sheer magic. I-Travel CAR HIRE B2B / B2C Back Office Accounts 11

12 I-Travel Agency This is a software that all modern travel agencies can't do without. It takes on the integration of the Global Distribution System in order to create a powerful and cost-effective package designed to automate and streamline the back-office system of the organization. It makes affective use of the latest technologies like Amadeus, Galileo and Saber to provide the best possible airline ticketing options at the blink of an eye. Tourist itineraries, fleet management, dinner scheduling, desert safaris -- this software looks into and streamlines all this and much more. I-Travel TRAVEL AGENCY Customers Front office Asset Mgt Financial Mgt (Back Office) Budgeting Automated BSP Reconciliation 10 I-Travel DMC I-Travel DMC details the needs of a destination management company to deliver impeccable solutions. The entire range of jobs, that are required to be executed by a destination management company, from the time that a tourist arrives to the time that he actually exits, are now taken care of and made much easier by this software. All details of a tour manifesto from traffic sheets, scheduling of buses, cars, hotel reservations, sightseeing tours, transfer of the tourists and other difficult yet essential tasks are taken care of easily after the implementation of the software. It offers multiple distribution channels across B2B, B2C and GSA modules. I-Travel DMC Travel Agent / Tour Operator B2B Own / Direct Contract Supplier / Product 12

13 i-travel Mice This is a networked database tool which enables everyone to access information at a single level, ranging from research to project handling. With the region shaping itself as a perfect destination for meetings, incentives, conferences and exhibitions, this software is essential and cost-effective in planning and organization of operations. From a single event to host of events, I-Travel MICE makes a world of difference to any corporate event: conventions, seminars, workshops and meetings. This software is capable of handling bulk booking and multiple events all at the same time and with a minimum cost, holding out a temptation that very few MICE companies can hope to resist. I-Travel MICE B2B Supplier Management Quote Management Group Booking (BO) Accounts Technology: The software is developed based on proper analysis and backed by our intense experience and exposure in the travel domain. We use the following technology to build our solutions: Microsoft.NET based web solutions. Client-server architecture. Use of standardized XML structures for data communication. MS SQL Server. Browser based technology for distributed implementation. Platform independent. Use of Object Oriented design tools and methodologies. Test driven development-using unit testing technologies. Distributed / multi team development. Encryption technologies to communicate and store sensitive information. 13

14 I-TRAVEL CAR HIRE & fleet management I-Travel Car Hire is an effective IT tool designed to meet the complex requirements of today's car rental companies. The software has been designed in two dynamic versions : web-based and server-based with enhanced ability to access your business from any part of the globe. It has been designed and developed by car rental industry experts. COUNTER FEATURES: Manage your call center with quotes, reservations Check availability and rates of your fleet Check out and check in vehicles. Print rental agreements which can be custom designed. Exchange vehicles and log problem tickets Track every moment of a vehicle Check which cars are due back Void rental agreements Track source of business CDW, PAI, baby seat all kinds of charges are handled. Check where your vehicles are any point of time. FLEET FEATURES Manage and maintain your fleet inventory Track registration expiries. Defleeting cars maintains the records of your sold vehicles. Track traffic fines and charge customers. Track non-revenue movements Log problem tickets Repair the vehicle problems Full service history of the vehicles along with the parts and labour costs. Track due backs from workshops 14

15 FLEET FEATURES: Repair vehicles. Full service history of the vehicles along with the parts and labour costs. Track delivery dates from workshops Integrated Finance module Maintain fleet depreciation Fleet repairs Manage your credit customers and credit limits Manage your assets Vehicle profit and loss I-TRAVEL CAR HIRE & fleet management Reports: Fleet status reports Fleet summary reports Fleet maintenance reports Exception reports like missing miles and rate exceptions. Location profit and loss and many more. We also have data mining tools which will help you design your own reports and export to excel. 15

16 Global Innovations International FZ LLC Technology Solutions for travel agents, travel wholesalers, tour operators & travel management organizations WHOLESALER TRAVEL AGENCY MICE CONNECT CARHIRE i-travel P. O. Box , Office No. 201, EIB Building No. 5, Dubai Internet City, UAE Tel. : Fax : sales@giinfotech.ae