Business Plan Summary

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1 Owner: Business Plan Summary Program Corporate, Operational & Council Services Service grouping Corporate Services Service Type Internal Service Mike Bushby Division Manager Fleet Services and Departmental Resources, Planning, Environmental & Engineering Services Strategic Priority Good government Purpose The Departmental Resources Division is responsible for the implementation of Health and Safety and Driver Training programs to the PEES Operational Service areas. Key processes Occupational Health and Safety Financial & Staffing In $000s Operating budget 2010 Actual 2011 Revised Expenditure: Non-tax revenue: Net (tax supported): Capital budget 2010 Revised Revised Expenditure: 0 0 Non-tax revenue: 0 0 Net (tax supported): 0 0 Staffing FTEs: Percentage of expenditures budget (all rate sources): Annual per household cost of net budget ($): The Division processes and investigates 200 reports of injury. Division promotes the Internal responsibility process and works with the service areas to recommend corrective actions The Division coordinates the Departmental Continuous Occupational Health & Safety Program. Assist in establishing health and safety targets and actions plans for improved safety. The Division develops procedures applicable to the department s OHS risks legislative requirements 10 The Division routinely conducts on site field audits to identify weaknesses in the operations areas and recommends improvements. Page 1 of 5

2 Vehicle and Equipment Programs The Division approves all employees competencies in the operation within the Fleet vehicle and equipment classifications. It provides light and heavy equipment series training. It provides fall arrest and forklift instruction. The Division operates as the Commercial Vehicle Operator Authority (CVOR) for over 180 heavy duty units. 10 The Division investigated over 120 motor vehicle/equipment accidents or damage reports and initiated recovery of costs or remedial actions to be taken. G, D, A, & Z endorsement licensing services and certification training is provided. Staff Support The Division provides support for various Corporate initiatives and Training programs including Management Developmental Training Program including harassment prevention, code of conduct, AODA, return to work programs. The Division provides record retention for staff training and maintains employee profiles. 0 Regulatory/Policy landscape Service Delivery method Mandatory Legislative New council direction, new regulations, legislative changes Safety a Priority - risk avoidance - Individual Responsibility, Collective Accountability fits very well with the health and safety program Internal Responsibility System - Culture of Safety Environmental Stewardship - OHS programs are very closely aligned with Environmental programs. Current state of this service This is a highly regulated field with the Ministry of Labour in PEES. The division supports service areas with both Industrial and Construction regulations. PEES requires a great deal of support as they continue to have over 200 injury and accident occurrences annually. PEES has the greatest OHS risks. Managing that risk through programs and procedures and training is continuous. Continuous challenge to meet the training needs of staff and supervisors. Page 2 of 5

3 Recent enhancements to economy, efficiency and effectiveness External and Internal rental of training rooms during slow periods to offset costs of operation. We have a firm contract for training with Ridgetown College and their "Clean Water" water training programs which provide $2500 in revenue. This also provides a venue for training our water operations staff on site which otherwise would require travel expenses and additional time away. Future direction of this service Exploring the Corporate Model and strategy for delivering Occupational health and safety services. Many operations have implementation and support needs. Tracking training and employee databases need to develop. Also the livelink data storage needs to be refined and accessible as a resource to field supervisors to assist with compliance and control measures. Objectives next 4 years Implement Reform Changes in OHS New regulation governing Occupational Health and safety in Ontario Implementation plan Training Protection against orders from the MOL Continue with Customer Service Model Training for staff Feedback on performance Determining value of service and expectations Team Meetings Performance Measures Provide direction to manager Enhanced customer service image. Reactive and valued service Hands free Legislation - Impact on Drivers Implement Training and monitoring of compliance Provide information and training Compliance with hands free Legislation Page 3 of 5

4 Road to Zero OHS Audit Work Municipal Health and safety Services to participate in an audit Participate in audit and react to recommendations. Reduction in accidents and Injuries Emerging issues and challenges Regulation New OHS regulations in Ontario governing how Health and Safety agencies will be structured and the powers of inspectors. In addition some Landmark cases in Ontario will change the actions of employers and constructors Service changes with financial impact (+/-) Statistics and performance measures A Activity measures Total Number of Vehicle Collisions investigated Expected reduction in vehicle collisions with additional driver training initiatives. This is a new measure, therefore no historical data is available. 129 Supervisor reports of Injury or Incident Many reports are incident only, the nature of outside works activities continue to result in high injury rates. However with additional training and additional programs the rate of incidents are expected to continue to decrease. This is a new measure, therefore no historical data is available. Page 4 of 5

5 Continuous Improvement Safety Initiatives The Health and Safety Management system triggers over 85 continuous improvement objectives annually. Results are reported to SMT on a Bi-annual basis. This is a new measure, therefore no historical data is available. Accredited Continuing Education Courses offered Projecting more courses seeking accreditation based in the need in sewer and water licensing programs. This is a new measure, therefore no historical data is available. Classroom Training Hours 4,000 4,000 3,750 4,250 4,250 4,250 4,250 4,250 4,250 Recruitment for trainers in 2010 resulted in fewer training hours. Expect to see increases based on full complement in This is a new measure, therefore no historical data is available. B Efficiency measures C Effectiveness/Quality/Satisfaction measures Page 5 of 5

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