Welcome to. Omni-Series. Changing the way you communicate. Transforming the way you connect. Boundless Relationships. Boundless Relationships

Transcription

1 Welcome to Omni-Series Changing the way you communicate. Transforming the way you connect. Boundless Relationships Boundless Relationships Boundless Re

2 visually stunning and interactive dless Relationships 1 An Introduction to In 1993, David Allen, the founder, chairman & CEO of Buffalo Pacific, led a team of seasoned entrepreneurs to create the commercial concept of Telepresence. Inspired by his vision to expand occupancy within his hospitality business, Mr. Allen designed an innovative system of Telepresence that allowed a person to be virtually present in a conference setting such that all participants would feel as if they were actually together. In this way, his invention not only negated the need for travel, but also most effectively leveraged an individual s time, talent and resources. During the following 20 years, industry players both large and small exploded onto the scene along with rapid advances in the development of videoconferencing hardware; software; and high bandwidth, dedicated networks at cheaper prices all to create the more efficient and heightened Telepresence user experience we have today. In 2012, a company called TelePresence Tech (TPT) perfected a revolutionary TelePresence system and solution like no other. Supported by a series of more than eight patents, these conferencing systems not only provide life-sized, highdefinition video images of the participants, including full eye contact, but they also do it without 3D glasses! Armed with a 225,000 square foot state-of-the-art manufacturing facility, TPT was ready to build out a distribution model that would assist in fine-tuning the system, generate industry awareness, and build market appetite. In response, David Allen created Buffalo Pacific to meet the need and lend his expertise and the Omni-Suite was born. Together with TPT, Buffalo Pacific (BP) has developed a visually stunning and interactive 3D videoconferencing platform known as the Omni-Series. The Omni-Series features a product suite of five fully engineered customer service solutions, all of which provide HD video in real-time and enjoy full-eye-contact capabilities within a broadcast studio environment boasting theater-quality sound and lighting. In 2013, the first full Omni-Series units left the production line and entered the financial services world destined to change the industry landscape of customer experience for financial firms across the country. By utilizing the Omni-Series to interact with their customers, BP s clients best leverage their time, talent and location to increase their productivity, revenue generation potential and ultimately, their bottom line. 3D videoconferencing Five Key Transformation Initiatives Revenue Generation: Determine strength of revenue generation model Operational Efficiency: Determine depth of assistance in leveraging time, talent and location Internal/External Communication Tool: Analyze the delivery methods and best processes for communications Community Support: Determine strength of community support integration and acceptance Applying and Integrating the Technology: Analyze technology integration and identify and remove potential hurdles To enhance the speed to market and operational directives, BP is aligned with well known industry leaders CU*Answers, EPL, MidUSA Credit Union and MarketMatch. These firms are investors, distributors and partners in our success. They have come together to form the Circle of Initiates that will drive our focus and growth. The Five Key Transformation Initiatives identified above, when fully integrated within the daily use of the Omni-Series systems and solutions, will drive organizations forward to create a new depth of relationship with their customers and clients. BP is changing the customer service industry s approach to the client experience by moving it from a linear discussion to an on-demand model where experts are always available to meet client expectations while maintaining the emotional connection so crucial to a relationship. The Omni-Series can help our clients increase sales by providing on-demand delivery of their full line of products in a more efficient and manageable manner. platform known as the Omni-Series

3 Why Omni-Series is Different The Omni-Series system is in a class of its own for its unique ability to offer a full-sized, 3D, full-eye-contact presence that leverages time, talent and location. Financial industry professionals have been exposed to transaction-oriented systems using video for ATM and drive-through placements, and need to devote more personal attention to complex relationship needs, yet have never experienced the quality, relationship-building capabilities of the Omni-Series. We move the equation forward to help you achieve your goals with the ability to generate sales and revenue, improve customer satisfaction, increase efficiency in one elegantly designed system, and above all, retain and grow your customer base. The Omni-Series becomes the building block to branch and experience transformation. Customers expect more today, and we need to deliver expertise where needed. The core function of the Omni-Series solution set is to provide your customers with on-demand access to your subject matter experts and customer service representatives anywhere at any time. When a customer or client needs assistance and your subject matter expert or customer representative is located somewhere else, the Omni-Series creates a virtual connection for you that is remarkably realistic. In this way, the Omni-Series offers you the ability to radically leverage time, talent and location while creating a memorable customer experience. Even better, all Omni-Series products can be augmented with data collaboration and tools to complete any relationship-building interaction. With Omni-Series systems, you can grow relationships, generate revenue, improve trust and real-time interactions, and increase service levels. This 3D connection is one of those things in life that truly has to be experienced to understand its transformational effect. The business drivers and activities associated with being the first to launch new technology are many. For example, retail branch transformation activities in the U.S. and abroad are being researched and adopted at an ever-increasing rate due to financial pressures. Likewise, the expectation of on-site, on-demand services from customers is driving the development of solutions, which can efficiently meet these demands while generating extra revenue. Ultimately, you can transform your customer experience and deliver results...with less staff, better access to experts and full functionality of a branch. You have found the solution: transform the experience transform your outcome generate revenue! Internal CU Network ID Scanner Signature Pad Document Scanner RD to Suite PC Suite PC Document Printer Omni-Bridge/Station Omni-Suite/Desk 2

4 Omni-Suite the premier element of the Omni-Series Omni-Suite provides you with the opportunity to create and enhance boundless member relationships. The Omni-Suite is the premier connection tool for member collaboration and connection. Our largest unit for display and member interaction, the Omni-Suite comfortably sits two members and offers the largest presentation of subject matters experts. Professional Member Experience The Omni-Suite immediately connects members with your experts through innovative 3D technology that must be experienced to be believed. People feel like they re right there. Conversations are face to face. The technology disappears, and you re conducting business across a desk. That desk just happens to be miles away. Efficient Member Service With Omni-Suite your highly paid professionals can spend their time meeting with members, instead of traveling to branches. The members benefit from Omni-Suite because they can meet with the appropriate expert at their local branch. Meeting Eye to Eye In any banking relationship it is essential to establish a sense of trust. Unlike video conferencing and other telepresence systems, the Omni-Suite solution is a patented technology that delivers natural eye contact in a life-sized, 3D interactive session. Creating and Enhancing Relationships Phone conversations and s lack the personal connection that comes from meeting at the same table. Omni-Suite helps people get to know each other and foster a banking relationship based on a natural human connection. Developing boundless relationships that leverage time, talent and location, you generate an ROI that no other system can deliver! 3

5 Omni-Suite Specifications The Omni-Suite Offers: Full-eye-contact technology Life-sized images Data collaboration for interaction Theater-quality sound Full HD video units 55-inch LED screen Dedicated data connections, separate from your financial institution Ability to add prerecorded 3D video content to be played on loop when the Omni-Suite is not engaged in live video conferencing for customer service interaction Model: TPT55B Unit Dimensions: 27 1/2 long x 52 3/4 wide x 87 5/8 high Physical Footprint: 10 Sq. Ft. for Omni-Suite + 10 Sq. Ft. for the desk Display: 55-inch LED Professional 1920 x 1080 HD monitor Camera and Codec: HD camera with codec for 720p60 or 720p30 transmission Bandwidth: Requires a minimum of 1MB up/down, 1.5MB recommended for live video conference Network: For optimal performance, we recommend a separate circuit Audio System: Two professional Crestron speakers with amplifier Microphone: Audio Technica cardioid professional microphone Control System: Includes an integrated Crestron MC/3 control system for hands-off system operation Frame Construction: Aluminum enclosure with steel connecting hardware and milled aluminum bars for glass supports Exterior Finishes: Metal exterior finished in durable black powder coating and milled aluminum; glass supports are anodized. Front Panel: The front panel can be customized for a wood or metal finish. LED Lighting: White LED lighting for overhead panel and blue LED lighting for edge-lit glass Glass Panels: The two side glass panels are low-lead glass for clarity and tempered for safety Beamsplitter: Glass beamsplitter for 3D visual effect tempered to meet safety standards Overhead Panel: An overhead panel with a printed customized design provides the superimposed backdrop for the 3D effect. Casters: Four 5-inch casters for ease of moving the unit Power Distribution: Internal power distribution with single power plug with less than 10 amps power consumption 4

6 Omni-Desk 5 Omni-Desk is a unit designed for situations that call for a more compact footprint. A modified version of the Omni-Suite, the slimmer profile Omni-Desk has a smaller footprint that can be used in tighter spaces, in-store locations, and high-traffic areas while still providing the comfortable convenience of a sit-down interaction. The Omni-Desk is perfect for locations with limited space that require high-function engaging communication with experts like mortgage, personal lending, investment and insurance professionals. Presenting a 40-inch monitor and built-in desk for member comfort and functional use, the Omni-Desk offers the same theatrical experience as the Omni-Suite. The Omni-Desk can be outfitted with collaboration tools to enhance the member experience and deliver the full-function you are looking for in transforming your clients interactions. These items include: Remote printers ID scanners Digital signature pads Document scanner System computer Omni-Desk Specifications Model: TPT40D Unit Dimensions: 41 1/4 long x 39 3/8 wide x 77 3/4 high Physical Footprint: Sq. Ft. for Omni-Desk + 6 Sq. Ft. for the desktop Display: 40-inch LED Professional 1920 x 1080 HD monitor Camera and Codec: HD camera with codec for 720p60 or 720p30 transmission Bandwidth: Requires a minimum of 1MB up/down, 1.5MB recommended for live videoconference Network: For optimal performance, we recommend a separate circuit Audio System: Two professional Crestron speakers with amplifier Microphone: Audio Technica cardioid professional microphone Control System: Includes an integrated Crestron MC/3 control system for hands-off system operation Frame Construction: Aluminum enclosure with steel connecting hardware and milled aluminum bars for glass supports Exterior Finishes: Metal exterior finished in durable black powder coating and milled aluminum; glass supports are anodized. Front Panel: The front panel can be customized for a wood or metal finish. LED Lighting: White LED lighting for overhead panel and blue LED lighting for edge-lit glass Integrated Desk: Includes high-quality integrated desk for readyto-use setup and operation, which can be customized to include integrated banking devices such as scanners, cards readers and more. Glass Panels: The side glass panels are low-lead glass for clarity and tempered for safety Beamsplitter: Glass beamsplitter for 3D visual effect tempered to meet safety standards Overhead Panel: An overhead panel with a printed customized design provides the superimposed backdrop for the 3D effect. Power Distribution: Internal power distribution with single power plug with less than 10 amps power consumption

7 Omni-Kiosk Omni-Kiosk is a multi-use unit designed for situations where space is limited, and the member interaction will be focused on information sharing and personal assistance. The freestanding kiosk is ideal for tighter spaces, branch greeting stations, in-store locations, and high-traffic areas. The Kiosk is perfect for locations that need highfunction engaging communication with face-to-face interaction. The Omni-Kiosk is unique in that it can be outfitted with engagement tools to enhance the member experience and deliver proactive interactions. These tools include: Interactive touch screen Motion sensors Phone receiver connection for privacy Card swipe The Omni-Kiosk is the perfect interactive design to fit our space. Omni-Kiosk Specifications Model: TPT40K Unit Dimensions: 41 1/4 long x 39 3/8 wide x 90 3/4 high Physical Footprint: Sq. Ft Display: 40-inch LED Professional 1920 x 1080 HD monitor Camera and Codec: HD camera with codec for 720p60 or 720p30 transmission Bandwidth: Requires a minimum of 1MB up/down, 1.5MB recommended for live videoconference Network: For optimal performance, we recommend a separate circuit Audio System: Two professional Crestron speakers with amplifier Microphone: Audio Technica cardioid professional microphone Control System: Includes an integrated Crestron MC/3 control system plus an integrated 15.4-inch HD Touch screen for easy system operation Frame Construction: Aluminum enclosure with steel connecting hardware and milled aluminum bars for glass supports Exterior Finishes: Metal exterior finished in durable black powder coating and milled aluminum; glass supports are anodized. Other colors are available upon request. Front Panel: The front panel can be customized for a wood or metal finish. LED Lighting: White LED lighting for overhead panel and blue LED lighting for edge-lit glass, with other colors available upon request Glass Panels: The side glass panels are low-lead glass for clarity and tempered for safety Beamsplitter: Glass beamsplitter for 3D visual effect tempered to meet safety standards Overhead Panel: An overhead panel with a printed customized design provides the superimposed backdrop for the 3D effect. Power Distribution: Internal power distribution with single power plug with less than 10 amps power consumption 6

8 Omni-Bridge 7 Omni-Bridge is a virtual broadcast studio that allows your financial expert to connect to any Omni-Series unit at any location (within your institution or perhaps even a partner firm). The self-contained Bridge includes proper lighting, backdrop and acoustical support for the highestquality delivery of service. Ideally sized to be a fully functioning office location for your subject matter experts, it allows two experts to interact with the member and maximize the interaction and experience. 40-inch LCD screen for the financial expert to view the customer Supports full connection to your core systems for data access and collaboration The bridge provides space for the expert to work and is a full-function broadcast unit. Omni-Bridge Specifications Model: TPT40B Unit Dimensions: 90 long x 84 wide x 84 high Physical Footprint: 52.5 Sq. Ft. Display: 40-inch LED Professional 1920 x 1080 HD monitor Camera and Codec: HD camera with codec for 720p60 or 720p30 transmission Bandwidth: Requires a minimum of 1MB up/down, 1.5MB recommended for live video conference Network: For optimal performance, we recommend a separate circuit Audio System: Two professional Crestron speakers with amplifier Microphone: Digital MicPod for perfect quality sound Control System: Includes an integrated Crestron MC/3 control system for hands-off system operation. Frame Construction: Aluminum enclosure with steel connecting hardware and milled aluminum bars for glass supports Exterior Finishes: Metal exterior finished in durable black powder coating and milled aluminum; glass supports are anodized. Front Panel: The front panel can be customized for a wood or metal finish. Lighting: White lighting for overhead panel and blue lighting for edge lit glass Integrated desk, studio lighting and backdrop: Includes high-quality integrated desk with glass side panels, perfect color and intensity lights for the best video quality along with an integrated backdrop for ready-to-use setup and operation. Glass Panels: The side glass panels are low-lead glass for clarity and tempered for safety. Beamsplitter: Glass beamsplitter for 3D visual effect tempered to meet safety standards Casters: Four 5-inch casters for ease of moving the unit Power Distribution: Internal power distribution with single power plug with less than 10 amps power consumption

9 Omni-Station Omni-Station is a desktop version of the Omni- Bridge, ideally designed for call center environments, main offices needing multiple broadcast stations and more. Streamlined and convenient for multiple uses and group settings, the Omni-Station offers flexibility and desktop access. 24-inch LCD screen Proper lighting and movable backdrop screen Supports full connection to your core systems for data access and collaboration Your employees can be everywhere at once without leaving their desks. Omni-Station Specifications Model: TPT24 Unit Dimensions: 17 1/2 long x 23 1/4 wide x 41 high Physical Footprint: 3 Sq. Ft. Display: 24-inch LED Professional 1920 x 1080 high-brightness HD monitor Camera and Codec: HD camera with codec for 720p60 or 720p30 transmission Bandwidth: Requires a minimum of 1MB up/down, 1.5MB recommended for live video conference Network: For optimal performance, we recommend a separate circuit Audio System: Professional Crestron speaker with amplifier Microphone: Audio Technica cardioid professional microphone Frame Construction: Aluminum enclosure with steel connecting hardware and milled aluminum bars for glass supports Exterior Finishes: Metal exterior finished in durable black or white powder coating and milled aluminum; glass supports are anodized. Front Panel: The front panel can be customized with your logo at no additional charge. Lighting: White lighting for overhead panel and white LED lighting for edge-lit glass. (Other colors are available upon request.) Integrated Studio Lighting: Perfect color and intensity lights for the best video quality, and when paired with available backdrops, the Omni Station is a perfect transmission station for any desk or small room. Glass Panels: The side glass panels are low-lead glass for clarity and tempered for safety. Beamsplitter: Glass beamsplitter for 3D visual effect tempered to meet safety standards Casters: Four 5-inch casters for ease of moving the unit Power Distribution: Internal power distribution with single power plug with less than 10 amps power consumption 8

10 B Creating Branch Transformation Transactional + Relational = Transformational Tranformation is coming, and branch services are rapidly evolving to meet changing consumer behaviors. Buffalo Pacific is responding by devoting more personal attention to the customer interaction and the delivery of financial services...a true branch transformation experience! Institutions around the country have shared with us their desire to transform their branches into efficient yet relationship-building experience centers. The universal challenge has been transforming the experience AND relationship and not just speeding up the transaction of cash. The need for branch transformation is critical to support the challenges facing financial services in attracting and retaining customers, and the direct banking services model is likely to dominate the way consumers transact business. Financial services and customer relationships will be built virtually. Buffalo Pacific is introducing the 3D Telepresence Branch to address the customers need to drive efficiency while retaining relationships and expert access and create an entirely new approach to branch transformation. Our 3D Telepresence Branch can: Be placed within an existing branch Placed within an employer-group s location Be an in-line shopping center location Be freestanding Imagine connecting the efficiency of a full-function ATM with the efficiency of live remote staffing support and the relationship building technology of the Omni-Series. A complete branch in less than 200 sq ft! This concept will help begin the brainstorming of potential applications for your institution! 9

11 Customer service virtually on demand... like never before! Boundless Relationships Boundless Relationships Boundless oundless Relationship Boundless Relationship 10

12 Scan code to view videos about the Omni-Series Proud partners with: Bound (205) Investor and Distributor (616) Investor and Distributor (513) Design Partner and Distributor (937) Call today to schedule a visit to our Experience Centers in Dayton, Ohio, and Plano, Texas