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1 case study Solodev 745 North Thornton Ave. Orlando, FL P: P: SOLO (7656) E:

2 Summary: Volusia County, Florida, is a geographically diverse area that is home to everything from farms and forests to world-class beaches. With a population of nearly a half million people, meeting the needs of the residents with County services is a huge undertaking. Unfortunately, through years of adding content without an easily manageable navigation structure in place, finding information on the County s website had become a huge undertaking as well. The site had grown to nearly 20,000 pages. Volusia County decided it was ready to meet the informational needs of its residents, visitors and businesses with a next generation online presence that included a strong emphasis on streamlined navigation and data mobilization. The Challenges: BEFORE The challenge was to find a solutions provider with enterprise capabilities that could help Volusia County rebuild its digital portfolio and make the transition from a structure where one webmaster had control to a site with multiple administrators. The new tools also had to be cost effective and easy to operate because they would have to be managed by existing personnel. There were no plans to increase the size of the staff or reduce their current responsibilities. Like with many organizations, the community information team had a full plate keeping the information flowing to its various constituents. The website was just a portion of its responsibilities. Security was a concern and Volusia County determined there were too many uncertainties with an open-source solution. A Web platform that was stable and safe and minimized the number of potential vulnerabilities was needed. It was important that any new software allow the community information team to manage all channels from a central location with zero redundancy. Site administrators were also looking for a platform to streamline some of their day-to-day operations and they also wanted control over website content without having to depend on outside help. 1

3 Other Issues: The previous website had become unwieldy with a sprawling navigation and ever-growing number of pages. The site lacked a consistent design and links crisscrossed throughout the site to duplicate, old and often times content that no longer existed. Limited access to make changes and outdated software used to create and manage the site made it destined for extinction. The homepage design left little room to accommodate new items, even critical information Volusia County needed to communicate to its residents in the event of emergency. Volusia County was also very much interested in finding an external hosting solution for the site. Unexpected outages at critical times made the staff apprehensive about continuing to host the site on premises. Objectives: The primary objective was simple: To better serve the community by maximizing web-based technologies and to make Volusia.org a comprehensive resource regarding the County and the services it provided. Some of the most important elements of the redesigned website included a streamlined navigation that allowed for a more intuitive search and an easy-to-maintain framework built on a highly scalable platform. Volusia also wanted to leverage emerging channels to make information readily available for people on the go. Outcome: Solodev delivered a technology package built on its proprietary CMS platform that exceeded all requirements. With streamlined navigation and an easily updatable rotating photo banner, the redesigned Volusia.org site has a fresh look and modern features. Solodev transformed the website into an interactive presence with many useful improvements and the integrated search engine optimization features ensures high page rankings. Solodev s scheduling allows site administrators to save time by planning in advance when content goes live or comes down. The site also provides residents and visitors with access to a long list of e-services and Solodev s application modules make it easy for staff to post press releases, publish photo galleries and update information. Site enhancements include: Maximized Mobility The website was optimized for viewing on mobile devices so site visitors on the go could still access all of the County s information and take advantage of e-services. Multimedia Presentation Solodev s integrated audio and video streaming makes displaying and archiving content a simple process. Right after an event airs live it is automatically archived on the site so the only responsibility of site administrators is to click a button to start and stop the stream of the initial broadcast. Dynamic Calendar A robust events module makes it easy for site administrators to manage all events 2

4 through a single interface. Data is stored in a single repository and events are segregated by checking category boxes. Events are entered once and can be easily added to multiple categories just by checking the appropriate boxes. Enterprise Permissions The permissions system built into Solodev software allows Volusia County site administrators to designate which employees have access to what content on the site. This ensures that only authorized personnel are able make changes. And with a detailed version history in place, changes can be reversed at any time with the click of a button. Another big time saver for Volusia County was Solodev s creation of application modules to make routine tasks such as posting press releases, publishing photo galleries and updating information about Council members quicker and easier. Capitalizing on the popularity of native smart-phone applications, Solodev built a comprehensive beach app with information about parking, access, surf, lifeguards and more. The app works with all mobile device platforms. The success of that app sparked the idea for another one geared toward the county s public parks. The website and apps are managed with the same CMS interface and pull from the same database. Solodev was able to add value to the project through its partnership with Peer1, a hosting solutions provider. Peer1 has a stellar reputation as a website hosting company and its incremental backups and failsafe redundancy eased the minds of the decision makers at Volusia County in the process. Solodev negotiated on behalf of Volusia and secured the needed hardware and hosting package at a rate that fit within the budget parameters. Volusia County is safeguarded against data loss with a unique setup that includes redundant backups at multiple locations. This ensures continuous uptime even in the unlikely event of an outage somewhere in the chain. Conclusion With a deep understanding of the core concerns of Volusia County, Solodev approached the project looking for ways to help the community information team reach its target audience in new and better ways. At the same time Solodev was focused on providing a secure and stable solution that allowed all stakeholders to sleep easy at night and delivered a vendor-managed SaaS platform in a rock-solid hosting environment. The community information team is happy because it easily adapted to the site and enjoyed time savings through efficiencies built into the website. Many back-end enhancements make it easy for administrators to keep the site updated with the latest news, photos and events. The native apps demonstrate a commitment to technology and Volusia County is able to centrally manage all online channels through the Solodev platform with zero redundancy. Because Volusia County decided to partner with Solodev, it is servicing its many constituents with leadingedge options and will continue to do so in the future. Even before the new Volusia.org site was launched, the County was able to design and build a companion website on the Solodev platform geared toward promoting sports in the County. As technology evolves and new channels are created, Solodev software will be able to push data through those new streams and ensure continued next generation solutions for Volusia County. About Solodev Solodev is a leading provider of content management software that enables enterprises to easily build native mobile applications and interactive websites and manage content across a growing list of online channels, including social media, e-commerce and B2B. The Solodev content management platform allows organizations to streamline their operations and more effectively control their external communications. It runs in the cloud or on premise to provide secure and scalable content delivery solutions. 3

5 ideas realized online Headquartered in Orlando, Florida, Solodev s growing list of clients includes Fortune 500 companies and mid-to-large-sized organizations in the fields of healthcare, retail, transportation, non-profit, government, economic development and associations. For more information about Solodev, please visit AF TE R For more information about Solodev, please visit North Thornton Ave. Orlando, FL T: SOLO E: info@solodev.com 4

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