CERTIFICATE IN MANAGEMENT CONSULTING ESSENTIALS
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1 CERTIFICATEINMANAGEMENT CONSULTINGESSENTIALS COURSEOVERVIEWFORTHOSEWISHINGTOTRAINASIN HOUSE/INTERNALCONSULTANTS FromCoachingforChange,accreditedwiththeInstituteofBusinessConsulting
2 CERTIFICATEINMANAGEMENTCONSULTINGESSENTIALS OVERVIEW Organisationswishingtodrivechangebutreducetheirrelianceonexternalconsultantscandevelop theirownstaffwiththeskillsandknowledgeusedinthefieldofmanagementconsultancy,savingon thepremiumcostsofexternalconsultantsandalsoonlearning curvetime. TheCertificateinManagementConsultingEssentials(CMCE)courseincludesanoverviewoftypical consultancyinterventionsandintroducesarangeoftools,skillsandtechniques,including communication,knowledgesourcing,researchandanalysis,projectdelivery,risk,qualityassurance andeffectivepersonalcontribution. ABOUTTHISCOURSEPACKAGE Weunderstandthattoattendthiscourseyouwillbeoutofyourofficeforthreeworkingdaysand likelytobestayingawayfromhome.withthisinmindwehaveputtogetherapackagetomakeit aseasyaspossibleforyoutogainthisvaluablequalification: 1. OurCMCEcourseisrunoverthreedays,finishingonaFriday 2. ItisbasedinthebeautifulDerbyshirecountrysidesoyoucanextendyourstayintoaleisure weekendifyouwish 3. Thecoursefeeincludeshighqualityaccommodationwhichwehavenegotiatedatadiscount 4. Weincludeone to onefollow upsupportasyoubegintouseyourskillsinyourworkplace CoachingforChangeisaccreditedwiththeInstituteofBusinessConsultingandwebelieveweare theonlyproviderofthiscoursetooffersuchahighvalueflexiblepackagedesignedforyourbusiness convenience. WHATARETHEBENEFITS? Improvesyourcareerpotentialwithinyourchosenorganisation Buildsconfidenceinyourapproachandabilitiesinfacilitatingchange Providesasoundbaseforfurtherprofessionaldevelopment Identifiesyouasaqualifiedpractitionerrecognisedin40+countries ProvidesarefresherforthoseexperiencedconsultantsandthoseprogressingtheCMC award WHOSHOULDATTEND? Those responsible for change within their organisation who want to know the prerequisites for successful project delivery Thoseinvolvedinconsultancyprojects Thoseinvolvedinsupplychainimprovementactivity Thosewantinganintroductiontotheskillsandknowledgeneededinthefieldofmanagement consultancy Thosewantingtobroadentheirmanagementskillsforfacilitatingchange CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 2
3 AIMS Tohelpyoulearn,asanaspiringmanagementconsultant,about: TheConsultancyRole TheConsultancyCycle TheClientRelationship CommunicationforConsultants EffectiveProjectDelivery StructuredKnowledge,ResearchandAnalysis QUALIFICATIONSFORENTRY Therearenospecificentryrequirementsforthisqualification.Asaguideitisequivalentto,or representsthedemandsof,nvqlevel4. GUIDEDLEARNINGHOURS Theseareusedasanotionalmeasureofthesubstanceofaqualificationandhelplearningcentres determinewhatresourcesaregoingtobeneededtosupportcandidates.theyarebasedonan estimateofthetimethatmightbespentbythecandidatebeingtaughtorinstructed,aswellasthe timecandidatesspendonstructuredlearningsuchasdirectedassignments,assessmentsonthejob orsupportedindividualstudyorpractice.theydonotincludelearnerinitiatedprivatestudy. Thereare45GuidedLearningHoursfortheCertificateinManagementConsultingEssentials. AWARDINGBODY ThequalificationisofferedbyTheInstituteofBusinessConsulting,whichisawhollyowneddivision ofthecharteredmanagementinstitute,whichistheawardingbody.furtherdetailsaboutthe qualificationcanbeobtainedbycontactingeitherorganisation. SUPPORTANDHELP YouwillbecomeastudentmemberoftheCharteredManagementInstitute,withaccessto resourcessuchas: suggestedreadinglistsontheinstituteofbusinessconsultingwebsite awidevarietyofhelp,information,readinglistsandmanagementtexts,at CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 3
4 LEARNINGOUTCOMES Theassessmentprogrammeisdesignedtotestyourknowledgeandunderstandingofthewhole syllabus.toachievethecmcequalification,candidatesmustmeetallofthelearningoutcomes. AnymaterialyoucreateaspartofthisqualificationmaybecountedtowardstheDiplomain ManagementConsultancyofferedbytheInstituteofBusinessConsultinginconjunctionwiththe CharteredManagementInstitute. Youwillbeassessedtoensurethatyouhavemetallthelearningoutcomesbydemonstratingyour knowledgeandunderstandingofhowto: 1.Produceapersonaldevelopmentplan,basedonyourself assessmentagainsttheskills, knowledgeandbehaviourrequiredbymanagementconsultants,whichyoucanusetomanageyour development. 2.Describethestagesintheconsultancycycleandoutlinetherisksassociatedwitheachstage. 3.Definewhyitisimportanttobuildeffectiverelationshipswithclientsandoutlinethetechniques youwouldusetoestablishcredibilitywithaclient. 4.Reviewtherangeofcommunicationmethodsavailabletothemanagementconsultantandplan andmanageaclientmeeting. 5.Describethekeycomponentsofaprojecttoenableeffectivedeliveryofaconsultancy intervention. 6.Describehowyouwouldmanagediagnosisandanalysiseffectivelyinagivenclientcontext. 7.Describehowyouwouldpresentyourfindings,conclusionsandrecommendationstotheclient followingresearch,analysisanddiagnosis. PROGRAMME Thepurposeofthisprogrammeistoexploretheroleofthemanagementconsultant.Itconsiders theskills,knowledgeandprofessionalbehaviourrequiredbyaneffectiveconsultant.itlooksat ethicalstandardsandcodesofconductandwillgiveyouaframeworktoevaluateyourcurrent knowledge,skillsandbehaviourtoplanyourfuturedevelopment. Itincludesanoverviewofthedevelopmentoftheconsultancymarket,reviewsthephasesofthe consultancyprocessandtypicalconsultancyinterventionsintroducingarangeoftools,skillsand techniquestosupporteffectiveinteractionwithclients.theroleofeffectivecommunicationis consideredaswellascorecommunicationtechniques.investigatingcoreconsultancyskillsin knowledgesourcing,researchandanalysisfollowsanoverviewofprojectdeliveryincludingrisk, qualityassuranceandeffectivepersonalcontribution. Theprogrammeissplitintothreeparts: Part1:Attendthethree daycourse,whichcoverthebasiccmcesyllabus.seeoverforthethree dayagenda. Part2:Completeguidedlearninghoursthroughcasestudyworkintroducedduringthecourse. Tutormarkedandsupported. Part3:CompleteanassignmentfortheIBC.Duringthisphaseyourtutorsupportsyoualltheway throughtosubmission(within1yearofregistration)andqualification. CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 4
5 Part1:Thethreedaycourseagenda Day1 Day2 Day3 Module1 IntroducFon WhatisConsultancy? Helpingsituabonanalysis Understandingtheprerequisitesforasuccessful intervenbon Module2 Approaches Differentapproaches ConsultancyCycle LeanModel Keyqualibesneeded Selfassessment Module3 GeIngReady HowtoCaptureFirst Impressions Introtocasestudy Idenbfyingpotenbal benefits Idenbfyingpotenbal stakeholdersandpossible barrierstochange Methodsofgatheringthe facts Module4 First Impressions Impactofpersonal preparabon Interpersonaldoand don ts Buildingrapport Moreeffecbvequesboning techniques Lightreading/exercise Endofdaydiscussion CloseDay1 Whatstuckfromday1? Exercisedebate Module5 Proposals Understandthestructure toagoodproposal Whatnottodo Module6 DataGathering HowtorunEffecbve Meebngs FacilitabonSkills BelbinProfiles your preferredstyle Howtomeasureagood meebng Theeffectsofpoor communicabon Factsvsassumpbons ValueStreamMappingtool reallifecasestudywork Module7 EffecFve Feedback BasicPresentabonSkills Keepingyourstance EffecbveClosing Casestudypresentabonto theclientandfeedback Lightreadingexercise Endofdaydiscussion CloseDay2 Whatstuckfromday2? Exercisedebate Module8 ImplementaFon Keyelementsofchange andinibalcommunicabon Pre requisitesforchange Techniquesforaddressing lackofclientcommitment Escalabonprocess Managingtheworkplan VisualMasterSchedule Module9 Managingthe client Theimportanceof transparency Segngupaprojectroom Agreeingaworkingcharter Introducbontocoaching TGROWpracbce Module10 Closing Processconfirmabon Capturinglessonslearnt Exposingrisksassociated withsustainment Howtogenerateagood casestudy Module11 Risksand CerFficaFon Whattobeawareofat eachstageofthe consultancycycle Rescuingprojects Accreditabonrequirements Supportwithqualificabon andmemberswebsite Feedbacksheets Endofcoursediscussion Close CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 5
6 YOUWILLLEARN TheConsultancyRole: UNDERSTANDING: Whatmanagementconsultancyis? Howthemanagementconsultancyrolecanbedefined,andwhichtypicalresponsibilitiesand activitiesareincluded? Whatthechallenges,risksandpitfallsofthemanagementconsultancyroleare Theknowledge,skillsandbehaviourrequired Therangeofessentialprofessionalbehaviourneededbytheindividual suchasanalyticaland pro activethinking,theabilitytodealwithcomplexityandtakeresponsibility,interpersonal capabilities,effectivedeliveryandtheabilitytoundertakepersonalgrowth Theprincipalconsultingskillsandtechnicalknowledgerequiredforeffectiveperformance Thepurpose,roleandimpactofprofessionalism,integrityandworkingwithincodesofconduct andethicalguidelinesinthebestinterestsoftheclient Theconsultancymarket Thestructureandhistoricaldevelopmentofthemanagementconsultancymarket Thecurrentmarketformanagementconsultancy,includingissuessuchascompetition,typesof consultancyinterventions,andrelevantlegislative,economic,socialandpoliticalfactors,different typesofconsultancy(e.g.internal,external,publicsector),andhowtheirproducts,serviceand marketsmaydiffer Personalprofessionaldevelopment Theimportanceofpersonalgrowthandcontinuingprofessionaldevelopment HOWTO: Undertakeaself assessmenttodetermineyourcurrentabilitiesanddevelopmentneeds Developandimplementapersonalactionplanforlearningandself development ReviewandreflectonyourlearninganddevelopmentusingtoolssuchastheInstitute s ManagementConsultancyCompetenceFramework(Appendix1) Requestandreviewfeedbacktoimproveyourperformanceanddevelopmentactivities TheConsultancyCycle: UNDERSTANDING: Thediversityofconsultancyinterventionsandapproaches Theconsultancycycleandtypicalinputsanddeliverablesforeachstageofthecycle Theprinciplesandstagesofamodelformanagingtheconsultancycycles Thetypesofproblems,risksandissueswhichmayariseduringeachphaseoftheconsultancycycle Theimportanceofscopinginterventionseffectivelyandagreeingclearcontractswithclients CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 6
7 Theneedforinterventionstohaveaclear,plannedstructure HOWTO: Selectanappropriatestyleofconsultancyintervention Manageclientexpectationoftheintervention TheClientRelationship: UNDERSTANDING: Theprinciplesofconsultationandnegotiationinmanagingclients Methodsofengagingyourclient Whatquantitativeandqualitativeinformationisessentialtoyourroleandresponsibilitiesin workingwithclients Theimportanceofprofessionalism,ethicsandconfidentialityinbuildingandmaintainingclient relationships HOWTO: Establishcredibilitywithyourclient Researchyourclients needseffectively CommunicationforConsultants: UNDERSTANDING: Theimportanceofeffectivecommunication Theprinciplesandprocessesofeffectivecommunicationandtheirimpactonproductiveworking relationshipswithclients,teammembers,colleaguesandmanagers HOWTO: Applylisteningandquestioningtechniquestounderstandissuesandproblems Recognisedifferentformsofverbalandnon verbalbehaviourandtheirappropriateuses Planandmanagemeetingseffectively EffectiveProjectDelivery: UNDERSTANDING: Theimportanceofplanningandmanagingaprojectandtheimpactofpoorprojectplanningand managementonconsultancyprojects Thecomponentsofaprojectplan Theneedforeffectivebudgetingoftimeandresources Theroleandimportanceofqualityassurance Themanagementconsultant spersonalroleineffectiveprojectdeliveryincludingupward managementandclientmanagementtechniques CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 7
8 HOWTO: Applypersonaltimemanagementtechniqueswithintheprojectcontext Establishaneffectiveinfrastructuretoensureprojectdelivery Identifypotentialandactualriskstoeffectiveprojectcompletion StructuredKnowledge,ResearchandAnalysis: UNDERSTANDING: Theimportanceofidentifyingtheclientissue,applyingastructuredapproachandselecting appropriateanalyticaltoolsandtechniquestomeetthisneed Themethodsofidentifying,validating,filteringandsourcingtheknowledgeandinformation neededtotakedecisionsindifferentcontexts Theimportanceofconfidentialitywhendealingwithsensitiveinformation Theresourcesyouhaveavailabletoyouandtheroleofeffectivenetworksinresearch HOWTO: Identifytheclientneedeffectively Applyarangeofsimple,recogniseddatagathering,problemsolvingandanalyticaltoolsand techniques(suchasswot,pestle,etc)toachieveagreedoutcomes Drawconclusionsonthebasisofanalysinginformationbothquantitativelyandqualitatively CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 8
9 APPENDIX1 CMIpersonaldevelopmentframework CertificateinManagementConsultingEssentials(CMCE)forinternalconsultants Page 9
Certificate in Management Consulting Essentials. Course Overview Accredited with the Institute of Business Consulting
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