NOW HERE S A HARD ACT TO FOLLOW.

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1 Arthur McKay Building Services, 42 Dryden Road, Bilston Industrial Estate, Loanhead, Midlothian EH20 9LZ Tel: + 44(0) Fax: + 44(0) Arthur McKay Building Services, Units B6 & 7 Poplar Business Park, 10 Prestons Road, London E14 9RL Tel: + 44 (0) Fax: + 44 (0) NOW HERE S A HARD ACT TO FOLLOW. Arthur McKay Building Services, Cameron Court, Cameron Street, Hillington Park, Glasgow G52 4JG Tel: + 44 (0) Fax: + 44 (0) on time, on spec and on budget SUPPORT WITH YOU AT THE CENTRE EDINBURGH LONDON GLASGOW

2 Hard Facilities Management Services from Arthur McKay Through high-performance Hard FM and our in-house dedicated service delivery teams, we add value to your estate management strategy. We do this by maximising the lifespan of your technical assets, supplying strategic forward maintenance programmes and appropriately-timed recommendations on asset replacement and professional building maintenance. This breadth of Hard FM service is hard to ignore: Complete asset management strategies including lifecycle In-House 24/7 Technical Helpdesk Planned Preventative Maintenance (PPM) services Mechanical and electrical maintenance Building fabric maintenance and repairs Dilapidation strategies Self-delivery of projects Record keeping and document management FM projects and minor works Helping. It s our calling. Synonymous with Customer service excellence (and setting the pace by using technology like Tablet PCs), Arthur McKay Facilities Management operates a 24/7/365 Helpdesk to provide outstanding emergency and reactive maintenance for Clients. This FM Helpdesk is staffed by trained and dedicated professionals who first listen intently then respond instantly. Only organised people with an ability to multitask are ever recruited to our Helpdesk. The co-ordinated solutions they offer will be based on extensive experience. They deal with numerous calls per day, answering within 3 rings and responding within a minimum of 30 minutes and a maximum of 2 hours. This prevents your valuable time being wasted. Whether it s sending the appropriate multi-skilled engineer, plumber or fabric technician, we have considerable and diverse mobile resources across the UK to ensure effective results (co-ordinated with the help of our Computer Aided Facilities Management (CAFM) system). You ll see these words ring true if you place your trust in our Helpdesk. Computer Aided Facilities Management (CAFM). All communication is linked to our QFM, a bespoke Computer Aided Facilities Management (CAFM) system, to record all of your assets, including condition reports. And once we upload details of your property portfolio, we can even route calls to act as your personalised service. All work is chased to completion and the audit trail recorded. Reassuringly, our investment in QFM keeps us at the forefront of industry standards in communication and record-keeping. So everyone can make informed decisions. Asset Management and Lifecycle. We have considerable experience working with our Clients to formulate forward-thinking asset management programmes allowing predictive, short and medium-term cost forecasting. Planning typically involves the production of a maintenance programme to effectively whole life manage your building inventory. This detailed programme is key to developing your Facilities Management strategy and proactively developing budgets for the future.

3 Moving maintenance forwards through inspired team work. Did you know Planned Preventative Maintenance (PPM) can save you up to 40% on ad hoc or reactive maintenance? PPM from Arthur McKay is the key to achieving the maximum life of a building s services, minimising your running costs. PPM protects the value of your assets and extends their lifespan, reducing your risk and disruptive emergency call outs. Added to which, you meet your statutory obligations as an owner or user. With our highly-trained staff from several disciplines all working together and the very latest technology, Arthur McKay Facilities Management is perfectly placed to help you do it. Mechanical and electrical maintenance Heating and ventilation maintenance Building fabric maintenance and repairs Energy management Electrical maintenance Refrigeration and air conditioning maintenance Want the reassuring security of our PPM services but the flexibility to choose when you do it? We re still here to help you! With Arthur McKay s reactive response service we are there to pick up the issue and solve it; whatever the hour. If you don t require a monthly maintenance programme, rest assured you will still benefit from our 24/7 reactive response service; there for you when you need it most. We have dedicated teams available 365 days to respond to your emergencies, giving you peace of mind. We provide a comprehensive reactive response service which, like our PPM services, is tracked using our CAFM system and includes: 24/7 dedicated reactive facilities management helpdesk A reactive facilities management service provided by specialist employees Competitive reactive facilities services quotations (our daily tariff is charged at the same rate as our PPM services) Provision of detailed analysis of your spend by location, trade and response time.

4 Deep pockets aren t needed for this building fabric maintenance service. A soft environmental impact that s hard to resist. Why undertake the burdensome task of maintaining your building when you should be concentrating on your core business? Our experienced, all-trades team will take care of that blocked drain, that burst pipe, that office partition, that smashed window and that missing roof tile. We ll even tidy up afterwards. And we ll do it at a time that minimises disruption to your operations. This can be part of a maintenance and repairs contract or as a sensibly-priced, stand-alone service which won t leave you out of pocket. Using the latest technology, we can keep you fully informed about arrival times. And using common courtesy, we operate professionally. Our FM team is creating ripples in the green solutions market and winning coveted awards. Working in true collaboration, it s enhancing the bottom line for environments such as offices, hotels, public sector premises and sports stadia. Increasing energy efficiency and decreasing carbon emissions is at the forefront of business thinking today - including ours. We have already exceeded the Government s target for CO2 reduction. Arthur McKay practices what it preaches. Day in, day out you ll see our team busy sourcing materials from companies with several British branches to ensure shorter routes to site, or those whose products include end of life recycling. There s further good practice within our own environment. This includes thermal imaging cameras which discover any wasted heat here currently unoccupied computers hibernating our wind turbine reduction, reuse and recycling of waste this is a living culture, not lip service. We won t lie. You have to splash out a little upfront on sustainable green solutions. But the medium to long term brings highly favourable returns.

5 Some small talk about our FM Projects and Minor Works. What s a plumber doing fixing your electrics? You won t blow hot and cold about our heating and ventilation maintenance. Arthur McKay has a dedicated team of specialists who carry out a variety of sized minor works projects for an extensive range of Clients and business sectors. These works have major service breadth and embrace everything from as minor as relocating visual display screens and redecorating a wall to larger scale projects such as boiler maintenance and complete building fabric repair and renovations, to name a few. This Projects and Minor Works Department is equipped with vehicles fitted with satellite tracking systems and an engineer communicator system that allows instant feedback on job progress. And since all of our senior operatives are contactable 24/7, urgent enquiries can be passed to a supervisor in the field without delay. Typically, this level of sophistication proves invaluable. For example, when a weekend office move requires networks and other communication systems to be re-sited, re-routed and up-and-running by the time you open for business on Monday morning. Most facilities management contracts feature a penalty clause. If an emergency crops up and a tradesman doesn t arrive within a certain time period, then the facilities management company pays through the nose for it. Good in theory, but not always in practice. When, say, an electrical fault develops, many FM companies send the first person available to have a look. Regardless of whether it s a joiner, a plumber, or telephone engineer. They do it to stop the clock and avoid the penalty, buying time until the right man for the job can take a look. Our operational delivery strategy uses resources that complement the demands of your business. Arthur McKay guarantees that the only person ever looking at your electrics is a qualified electrician. That the only person fixing your plumbing is a qualified plumber and so forth. We employ only masters of trades, not jacks of all of them. When heating and ventilation systems don t work efficiently, neither do people. Too hot and they become sluggish. Too cold and you could be forced by law to shut down completely. It s more than just a case of comfortable working conditions. It s a Health and Safety issue as well. And who wants to be left red-faced by not complying? According to government guidelines, the ideal temperature in an office should normally be at least 20 C. If work involves physical effort it should be at least 16 C. Added to which, workplaces have to be adequately ventilated with ample circulation of fresh clean air. So let our Heating and Ventilation Maintenance Team perfect your workplace climate.

6 ELECTRICAL MAINTENANCE: don t get burned. Most accidents and fires in business premises are started by either faulty electrical equipment or a fault in the building s fixed wiring system. The long-term effects can be devastating. Negligence could result in fire, electrocution, injuries and death. You could suffer lost income, fines and may even have your insurance invalidated. Not only do electrical components fail when you need them most (for instance in an emergency) but they can cause daily disruption and even Health and Safety concerns. Established over half a century ago... Arthur McKay has enjoyed sustained and diverse growth through Client retention and structured expansion. Now, Arthur McKay is one of the leading providers of Building Support Services in the UK and enjoys an enviable reputation for quality. Operating from offices in Edinburgh, Glasgow and London, Arthur McKay is a fully-integrated Projects, Networks and FM business with strong confidence in its consistent performance. Electrical maintenance from Arthur McKay is a fundamental activity in keeping your building and your employees safe. Furthermore, increasing the efficiency of your electrical systems reduces your energy bills and running costs. Arthur McKay plans maintenance visits to suit your needs, avoiding any impact on your business. Not only can we keep things working safely we can also identify the potential hazards and take action. So plug into the Arthur McKay ethos before your lights burn out. For further details, advice or a competitive quote contact: fmservices@arthur-mckay.com FACILITIES MANAGEMENT SERVICES

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