Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises"

Transcription

1 Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises Hilda Tellioglu & Simon Diesenreiter Institute of Design and Assessment of Technology Vienna University of Technology, Austria

2 Outline The problem Research approach - Awareness & Enterprise The study Results

3 The Problem Enterprise 2.0 Enterprises - focus on visibility of work practices & efforts - Intranet & special solutions - enterprises skeptical - enterprises expected real case studies, best practice descriptions, success stories... Enterprise 2.0 CSCW - no in depth studies - focus on system-related functions - studies only on SNS - prosumer approach not considered Enterprise 2.0 Managerial journals - applied Enterprise guidelines for management

4 The Problem Enterprise 2.0 Enterprises - focus on visibility of work practices & efforts - Intranet & special solutions - enterprises skeptical - enterprises expected real case studies, best practice descriptions, success stories... Enterprise 2.0 CSCW - no in depth studies + analysis on central concepts like - only awareness, on SNS trust, openness, sharing, efficiency, Enterprise organizational 2.0 Managerial learning, journals knowledge management, cooperation support... - applied Enterprise guidelines for management

5 Research Approach Awareness - as defined in CSCW - awareness mechanisms for user interaction The study: ethnographic research Enterprise 2.0 a guiding template for analysis of SNS mechanisms and technologies in groupware infrastructures

6 Awareness providing a context for team members activities in order to understand each others work (Dourish & Bellott, 1992) a mechanism to enhance coordination and efficiency in team work (Gutwin & Greenberg, 1998) an attribute of action, doing it heedfully, competently, mindfully, accountably (Schmidt, 2002) studied in coordination research in distributed software development

7 Types of awareness in distributed software development informal - presence most important group-structural - roles and responsibilities most important social - availability most important workplace - identity most studied, followed by (past) changes with history tracking or real time changes context

8 Types of awareness in distributed software development informal - presence most important group-structural - roles and responsibilities most important social - availability most important workplace - identity most studied, followed by (past) changes with history tracking or real time changes context our view: creation, share, and presentation of awareness information

9 The Study a software company with distributed offices (150 employees) product: a suite for insurance companies water fall model with three project milestones per year cooperation of several departments sequential 4 steps run at different departments: product management, domain conceptualization, software development, and tests

10 The Method qualitative study: ethnography - investigated our users, their work environment, their individual and cooperative work processes with all artifacts and tools they used - participatory observations - in-depth semi-structured interviews - studied the Intranet and the tools used - audio and video recorded

11 The Tools Used Lotus Notes Sametime Issue Tracking Release Management

12 The Tools Used JIRA: A project overview

13 The Tools Used JIRA: A task overview

14 Results Search Authoring Extensions Links Signals Tags

15 Enterprise 2.0 components comprise awareness mechanisms. to find information, needs algorithms Search structured: Pull indexed, key worded, central Check storage unstructured: Filter tagged, ranked, annotated, distributed storage

16 Enterprise 2.0 components comprise awareness mechanisms. Search Pull Check Filter occurs if data is actively accessed by a person or a system because of its relevance

17 Enterprise 2.0 components comprise awareness mechanisms. Search Pull Check Filter asking for clarification and verification

18 Enterprise 2.0 components comprise awareness mechanisms. Search Pull Check Filter protect the privacy and self-determination in information sharing and provide users the possibility to configure the visualization of the selected data

19 Enterprise 2.0 components comprise awareness mechanisms. Extensions to capture Display & follow users interests by Monitor analyzing their behavior Peripheral Display to recommend users certain actions or access Subscribe onto specific information in particular Sensors areas

20 Enterprise 2.0 components comprise awareness mechanisms. the implicit or explicit signals a given actor uses to show specific aspects of his Extensions Display Monitor Peripheral Display Subscribe Sensors or her current situation, which could be useful or relevant for the other actors in the context

21 Enterprise 2.0 components comprise awareness mechanisms. Extensions Display Monitor Peripheral Display Subscribe Sensors observe the behavior of other colleagues or changes done to an artifact

22 Enterprise 2.0 components comprise awareness mechanisms. a type of pulling in which Extensions Display Monitor Peripheral Display Subscribe Sensors the request is not defined by a person but by an information platform where persons actively look for status of users or other events

23 Enterprise 2.0 components comprise awareness mechanisms. Extensions Display Monitor Peripheral Display Subscribe Sensors allow consumers to register on servers or data repositories for certain information or events, in order to be informed automatically if something is changed

24 Enterprise 2.0 components comprise awareness mechanisms. Display Monitor Extensions Peripheral Display Subscribe Sensors help to register or gather awareness information

25 Enterprise 2.0 components comprise awareness mechanisms. Signals Push notifications sent to users to inform Notify them about news in the system

26 Enterprise 2.0 components comprise awareness mechanisms. information is pushed to Signals Push Notify the person or persons automatically

27 Enterprise 2.0 components comprise awareness mechanisms. to be informed about the Signals Push Notify changes in the awareness system

28 Enterprise 2.0 components comprise awareness mechanisms. a type of pulling in which the request is not defined by a person but by an information platform Signals Push Notify where persons actively look for status of users or other events

29 Results Search Authoring Extensions Links Signals Tags

30 Enter, annotate, rate, and share are identified as emerging awareness mechanisms related to authoring. the possibility of collaborative creation & editing of text in the Internet Authoring Enter Annotate Rate Share

31 Reference is an awareness mechanism for links. to make contents & relations visible to provide context awareness to enable effective search Links Reference

32 Select, mark, and label are awareness mechanisms for tags. keywords used to categorize available information to improve the search process supports user involvement & participation predefined or user-defined Tags Select Mark Label

33 Results Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Search Pull Check Authoring Filter Display Enter Annotate Rate Share Monitor Extensions Peripheral Display Links Reference Subscribe Sensors Push Select Signals Notify Tags Mark Label

34 Results Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Search Pull Check Authoring Filter Display Enter Annotate Rate Share Monitor Extensions Peripheral Display Links Reference Subscribe Sensors Push Select Signals Notify Tags Mark Label

35 Results Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Search Pull Check Authoring Filter Display Enter Annotate Rate Share Monitor Extensions Peripheral Display Links Reference Subscribe Sensors Push Select Signals Notify Tags Mark Label

36 Results Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Search Pull Check Authoring Filter Display Enter Annotate Rate Share Monitor Extensions Peripheral Display Links Reference Subscribe Sensors Push Select Signals Notify Tags Mark Label

37 Results Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Search Pull Check Authoring Filter Display Enter Annotate Rate Share Monitor Extensions Peripheral Display Links Reference Subscribe Sensors Push Select Signals Notify Tags Mark Label

38 Intranet solutions established in enterprises are mainly system-related and system-driven. Enterprise 2.0 System-Related Mechanism Pull Search Check Filter Extensions Signals Display Monitor Peripheral Display Subscribe Sensors Push Notify

39 Awareness mechanisms can be categorized into system-related and user-related mechanisms. System-Related User-Related Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Search Pull Check Authoring Filter Display Enter Annotate Rate Share Monitor Extensions Peripheral Display Links Reference Subscribe Sensors Push Select Signals Notify Tags Mark Label

40 Awareness Mechanisms System-Related User-Related Enterprise 2.0 Mechanism Enterprise 2.0 Mechanism Pull Search Check Authoring Extensions Filter Display Monitor Peripheral Display Subscribe Sensors Push Links Enter Annotate Rate Share Reference inform not only the developers of tools Select but also practitioners working in teams Signals Notify Tags Mark Label

41 Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises Hilda Tellioglu & Simon Diesenreiter Institute of Design and Assessment of Technology Vienna University of Technology, Austria

Collaboration Life Cycle

Collaboration Life Cycle Collaboration Life Cycle H. Tellioğlu Vienna University of Technology, Austria Multidisciplinary Design Group CTS 2008 The 2008 International Symposium on Collaborative Technologies and Systems May 19-23,

More information

Requirements to Configuration Management Systems to Support Collaboration in Software Production

Requirements to Configuration Management Systems to Support Collaboration in Software Production Hilda Tellioglu - 1 Requirements to Configuration Management Systems to Support Collaboration in Software Production Hilda Tellioglu Vienna University of Technology Institute for Design and Assessment

More information

Using Unified Communications Chat from Sametime Connect Client

Using Unified Communications Chat from Sametime Connect Client Using Unified Communications Chat from Sametime Connect Client Contents Overview... 1 Task Reference... 2 Contacts... 3 Text chats... 4 Calls and video... 5 Overview Task Reference Read this section to

More information

Qualitative data acquisition methods (e.g. Interviews and observations) -.

Qualitative data acquisition methods (e.g. Interviews and observations) -. Qualitative data acquisition methods (e.g. Interviews and observations) -. Qualitative data acquisition methods (e.g. Interviews and observations) ( version 0.9, 1/4/05 ) Code: data-quali Daniel K. Schneider,

More information

Content Management Using the Rational Unified Process By: Michael McIntosh

Content Management Using the Rational Unified Process By: Michael McIntosh Content Management Using the Rational Unified Process By: Michael McIntosh Rational Software White Paper TP164 Table of Contents Introduction... 1 Content Management Overview... 1 The Challenge of Unstructured

More information

COLLABORATIVE PORTAL MODEL FOR INTERCULTURAL TEAMS KNOWLEDGE MANAGEMENT

COLLABORATIVE PORTAL MODEL FOR INTERCULTURAL TEAMS KNOWLEDGE MANAGEMENT COLLABORATIVE PORTAL MODEL FOR INTERCULTURAL TEAMS KNOWLEDGE MANAGEMENT Abstract Claudiu Brandas 1 In the multinational organizations, more groups of individuals are being involved in the process of knowledge

More information

CoVitesse: A Groupware Interface for Collaborative Navigation on the WWW

CoVitesse: A Groupware Interface for Collaborative Navigation on the WWW CoVitesse: A Groupware Interface for Collaborative Navigation on the WWW Yann Laurillau Laurence Nigay CLIPS-IMAG Laboratory, University of Grenoble Domaine Universitaire, BP 53, 38041 Grenoble Cedex 9,

More information

How to select the right Marketing Cloud Edition

How to select the right Marketing Cloud Edition How to select the right Marketing Cloud Edition Email, Mobile & Web Studios ith Salesforce Marketing Cloud, marketers have one platform to manage 1-to-1 customer journeys through the entire customer lifecycle

More information

aloe-project.de White Paper ALOE White Paper - Martin Memmel

aloe-project.de White Paper ALOE White Paper - Martin Memmel aloe-project.de White Paper Contact: Dr. Martin Memmel German Research Center for Artificial Intelligence DFKI GmbH Trippstadter Straße 122 67663 Kaiserslautern fon fax mail web +49-631-20575-1210 +49-631-20575-1030

More information

Infrastructure Evaluation KM SAD?? (IT vs K)?? Systems Deployment (IT vs K)?? Evaluation Results (IT vs K)??

Infrastructure Evaluation KM SAD?? (IT vs K)?? Systems Deployment (IT vs K)?? Evaluation Results (IT vs K)?? 10-Step KM Roadmap Roadmap, not a methodology, you apply Four phases constituting 10 steps Clear link between KM and business strategy Prioritization of KM Processes for Value Key steps in K auditing,

More information

SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) SERVICE-ORIENTED SOFTWARE ARCHITECTURE MODEL LANGUAGE SPECIFICATIONS

SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) SERVICE-ORIENTED SOFTWARE ARCHITECTURE MODEL LANGUAGE SPECIFICATIONS SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) VERSION 2.1 SERVICE-ORIENTED SOFTWARE ARCHITECTURE MODEL LANGUAGE SPECIFICATIONS 1 TABLE OF CONTENTS INTRODUCTION... 3 About The Service-Oriented Modeling Framework

More information

Google Apps: Mastering Integration

Google Apps: Mastering Integration Google Apps: Mastering Integration and Customization Scale your applications and projects onto the cloud with Google Apps Mederic Morel Manuel Alves Pascal Cadet Pirmin Lemberger PUBLISHING - BIRMINGHAM

More information

Towards a Lightweight User-Centered Content Syndication Architecture

Towards a Lightweight User-Centered Content Syndication Architecture Towards a Lightweight User-Centered Content Syndication Architecture Vanda Lehel, Florian Matthes, Sheng Wei Technische Universität München Lehrstuhl Software Engineering betrieblicher Informationssysteme

More information

IBM Sametime 8.5.2 Chat Rooms, Broadcast Communities, and Instant Share Task Reference

IBM Sametime 8.5.2 Chat Rooms, Broadcast Communities, and Instant Share Task Reference IBM Sametime 8.5.2 Chat Rooms, Broadcast Communities, and Instant Share Task Reference Learn how to get up and running with Sametime chat rooms, broadcast communities, and Instant Share, the three major

More information

How to Setup SQL Server Replication

How to Setup SQL Server Replication Introduction This document describes a scenario how to setup the Transactional SQL Server Replication. Before we proceed for Replication setup you can read brief note about Understanding of Replication

More information

T 410 585 9505 E TMcDonough@AInfoSys.com W www.ainfosys.com VARONIS DATA GOVERNANCE SUITE

T 410 585 9505 E TMcDonough@AInfoSys.com W www.ainfosys.com VARONIS DATA GOVERNANCE SUITE T 410 585 9505 E TMcDonough@AInfoSys.com W www.ainfosys.com VARONIS DATA GOVERNANCE SUITE VARONIS DATA GOVERNANCE SUITE Features and Benefits FULLY INTEGRATED SOLUTIONS Varonis DatAdvantage for Windows

More information

Associate Professor, Department of CSE, Shri Vishnu Engineering College for Women, Andhra Pradesh, India 2

Associate Professor, Department of CSE, Shri Vishnu Engineering College for Women, Andhra Pradesh, India 2 Volume 6, Issue 3, March 2016 ISSN: 2277 128X International Journal of Advanced Research in Computer Science and Software Engineering Research Paper Available online at: www.ijarcsse.com Special Issue

More information

Internal Communications How Newsweaver can help. How to drive adoption and traffic to your Intranet

Internal Communications How Newsweaver can help. How to drive adoption and traffic to your Intranet Internal Communications How Newsweaver can help 03 How to drive adoption and traffic to your Intranet Drive the effectiveness of your intranet For an intranet to be successful, you need employees across

More information

Monitoring MySQL database with Verax NMS

Monitoring MySQL database with Verax NMS Monitoring MySQL database with Verax NMS Table of contents Abstract... 3 1. Adding MySQL database to device inventory... 4 2. Adding sensors for MySQL database... 7 3. Adding performance counters for MySQL

More information

What s New Guide. Enterprise Security Reporter 3.8

What s New Guide. Enterprise Security Reporter 3.8 What s New Guide Enterprise Security Reporter 3.8 2010 ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

Getting Started at Schneider Electric

Getting Started at Schneider Electric Get Started with Lotus Notes or Outlook Getting Started at Start Working together with BOX Get Technical Help with IPO Helpdesk Connect to Co-workers and Projects with Spice Book an Online Meeting with

More information

Reputation Management Guide

Reputation Management Guide Reputation Management Guide What is Reputation Management? Reputation Management is a tool that measures your online visibility and alerts you every time your business is reviewed or mentioned online.

More information

Understanding and Supporting Intersubjective Meaning Making in Socio-Technical Systems: A Cognitive Psychology Perspective

Understanding and Supporting Intersubjective Meaning Making in Socio-Technical Systems: A Cognitive Psychology Perspective Understanding and Supporting Intersubjective Meaning Making in Socio-Technical Systems: A Cognitive Psychology Perspective Sebastian Dennerlein Institute for Psychology, University of Graz, Universitätsplatz

More information

Meeting Workspace Alternatives

Meeting Workspace Alternatives Meeting Workspace Alternatives Three Solutions for SharePoint and SharePoint Online MARK ECKERT AND EARON SOTTO Contents Introduction... 1 Benefits and Configuration Examples of the Meeting Workspace in

More information

SUCCESS STORY. Intranet Solution for Team Collaboration and Information Sharing

SUCCESS STORY. Intranet Solution for Team Collaboration and Information Sharing SUCCESS STORY Our client is a professional association mainly active in the field of catering and hotel industry in Vaud. Intranet Solution for Team Collaboration and Information Sharing www.axio- net.ch

More information

Artificial Intelligence & Knowledge Management

Artificial Intelligence & Knowledge Management Artificial Intelligence & Knowledge Management Nick Bassiliades, Ioannis Vlahavas, Fotis Kokkoras Aristotle University of Thessaloniki Department of Informatics Programming Languages and Software Engineering

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0. Administration Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0. Administration Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Administration Guide SWDT487521-635336-0528040852-001 Contents 1 Overview: BlackBerry Enterprise Server... 21 Getting started in your BlackBerry

More information

Managing explicit knowledge using SharePoint in a collaborative environment: ICIMOD s experience

Managing explicit knowledge using SharePoint in a collaborative environment: ICIMOD s experience Managing explicit knowledge using SharePoint in a collaborative environment: ICIMOD s experience I Abstract Sushil Pandey, Deependra Tandukar, Saisab Pradhan Integrated Knowledge Management, ICIMOD {spandey,dtandukar,spradhan}@icimod.org

More information

User Profile Refinement using explicit User Interest Modeling

User Profile Refinement using explicit User Interest Modeling User Profile Refinement using explicit User Interest Modeling Gerald Stermsek, Mark Strembeck, Gustaf Neumann Institute of Information Systems and New Media Vienna University of Economics and BA Austria

More information

Implementing and Maintaining Microsoft SQL Server 2005 Reporting Services COURSE OVERVIEW AUDIENCE OUTLINE OBJECTIVES PREREQUISITES

Implementing and Maintaining Microsoft SQL Server 2005 Reporting Services COURSE OVERVIEW AUDIENCE OUTLINE OBJECTIVES PREREQUISITES COURSE OVERVIEW This three-day instructor-led course teaches students how to implement a ing Services solution in their organizations. The course discusses how to use the ing Services development tools

More information

Managing Agile Projects in TestTrack GUIDE

Managing Agile Projects in TestTrack GUIDE Managing Agile Projects in TestTrack GUIDE Table of Contents Introduction...1 Automatic Traceability...2 Setting Up TestTrack for Agile...6 Plan Your Folder Structure... 10 Building Your Product Backlog...

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Administration Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7. Administration Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 Service Pack: 7 Administration Guide Published: 2009-11-9 SWD-907816-1109013225-001 Contents 1 Creating administrator accounts... 13 Administrative

More information

Best Practice Settings

Best Practice Settings Best Practice Settings This document provides recommends the basic settings to ensure optimal operation for your Email and Web Security Services. For full information on configuring your services, see

More information

Effects of Knowledge Management in Small-Sized Software Organizations

Effects of Knowledge Management in Small-Sized Software Organizations Effects of Knowledge Management in Small-Sized Software Organizations Gajendra Patil 1, Dr. G R Bamnote 2 Research Scholar, Dr K N Modi University, Newai, Rajasthan, India 1 Professor & Head, Prof Ram

More information

Knowledge Management in Intercultural Collaborative Environments

Knowledge Management in Intercultural Collaborative Environments Knowledge Management in Intercultural Collaborative Environments Mihaela MUNTEAN, Professor PhD West University of Timisoara, Romania Faculty of Economics E-mail: mihaela.muntean@fse.uvt.ro Claudiu BRANDAS,

More information

Documentum. Aptus Solutions. Enterprise Content Management Solutions Powered by Aptus Solutions and EMC 2

Documentum. Aptus Solutions. Enterprise Content Management Solutions Powered by Aptus Solutions and EMC 2 Aptus Solutions Managing Information Assets Enterprise Content Management Solutions Powered by Aptus Solutions and EMC 2 Documentum aptus Solutions has the capabilities to provide you with complete Documentum

More information

Wiki Server. Innovative tools for workgroup collaboration and communication. Features

Wiki Server. Innovative tools for workgroup collaboration and communication. Features Wiki Server Innovative tools for workgroup collaboration and communication. Features Single site for group collaboration Project-specific wiki accessible via web browsers on Mac, PC, iphone, and ipod touch

More information

ORACLE PROJECT MANAGEMENT

ORACLE PROJECT MANAGEMENT ORACLE PROJECT MANAGEMENT KEY FEATURES Oracle Project Management provides project managers the WORK MANAGEMENT Define the workplan and associated resources; publish and maintain versions View your schedule,

More information

Soar Technology Knowledge Management System (KMS)

Soar Technology Knowledge Management System (KMS) Soar Technology Knowledge Management System (KMS) A system that will capture information and make it accessible to the staff in the form of meaningful knowledge. This project will consist of various systems

More information

Business 360 Online - Product concepts and features

Business 360 Online - Product concepts and features Business 360 Online - Product concepts and features Version November 2014 Business 360 Online from Software Innovation is a cloud-based tool for information management. It helps you to work smarter with

More information

SYSTEM DEVELOPMENT AND IMPLEMENTATION

SYSTEM DEVELOPMENT AND IMPLEMENTATION CHAPTER 6 SYSTEM DEVELOPMENT AND IMPLEMENTATION 6.0 Introduction This chapter discusses about the development and implementation process of EPUM web-based system. The process is based on the system design

More information

Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services

Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services Course 6236A: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services Length: 3 Days Published: December 05, 2008 Language(s): English Audience(s): IT Professionals Level: 200 Technology:

More information

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Administration Guide

BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2. Administration Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 2 Administration Guide Published: 2010-06-16 SWDT487521-1041691-0616023638-001 Contents 1 Overview: BlackBerry Enterprise

More information

Challenges and Opportunities in Data Mining: Personalization

Challenges and Opportunities in Data Mining: Personalization Challenges and Opportunities in Data Mining: Big Data, Predictive User Modeling, and Personalization Bamshad Mobasher School of Computing DePaul University, April 20, 2012 Google Trends: Data Mining vs.

More information

CONCEPTCLASSIFIER FOR SHAREPOINT

CONCEPTCLASSIFIER FOR SHAREPOINT CONCEPTCLASSIFIER FOR SHAREPOINT PRODUCT OVERVIEW The only SharePoint 2007 and 2010 solution that delivers automatic conceptual metadata generation, auto-classification and powerful taxonomy tools running

More information

Special Issue on Drivers of Business Process Development: Business, IT, Compliance

Special Issue on Drivers of Business Process Development: Business, IT, Compliance Special Issue on Drivers of Business Process Development: Business, IT, Compliance Selmin Nurcan *, University Paris 1 Panthéon Sorbonne, France Rainer Schmidt, Aalen University, Germany Pnina Soffer,

More information

STATE OF NEW YORK COMMISSIONER OF TAXATION AND FINANCE

STATE OF NEW YORK COMMISSIONER OF TAXATION AND FINANCE New York State Department of Taxation and Finance Office of Counsel STATE OF NEW YORK COMMISSIONER OF TAXATION AND FINANCE ADVISORY OPINION PETITION NO. S120221A The Department of Taxation and Finance

More information

Incident Management. ITG s CENTRE Service Record Incident Screen

Incident Management. ITG s CENTRE Service Record Incident Screen 1. Does the tool facilitate the creation, modification, resolution, and closure of Incident records? Comments: Yes. The tool facilitates; the creation of an incident with unique Service Record # s, modification

More information

Case Study "3 Nursing Homes"

Case Study 3 Nursing Homes Case Study "3 Nursing Homes" MobiCall Alarm Server Solution Starting Position The nursing home consist of 3 different locations with each comprises an Alcatel Enterprise PABX that are connected over a

More information

KM road map. Technology Components of KM. Chapter 5- The Technology Infrastructure. Knowledge Management Systems

KM road map. Technology Components of KM. Chapter 5- The Technology Infrastructure. Knowledge Management Systems Knowledge Management Systems Chapter 5- The Technology Infrastructure Dr. Mohammad S. Owlia Associate Professor, Industrial Engineering Department, Yazd University E-mail :owliams@gmail.com, Website :

More information

SharePoint Services: Working with My Site Table of Contents

SharePoint Services: Working with My Site Table of Contents SharePoint Services: Working with My Site Table of Contents THE MY SITE ENVIRONMENT... 2 INTRODUCTION TO MY SITE... 3 OVERVIEW... 3 THE SITE... 3 WAYS TO WORK WITH MY SITE... 3 USE AND KEEP TRACK OF LINKS...

More information

Connected Office Voice Call Recording User Guide

Connected Office Voice Call Recording User Guide Connected Office Voice Call Recording User Guide 12/10/2015 1 Contents Getting Started Dashboard Login... 3 Main Profile Screen... 4 Main Screen Example... 4 Recordings... 4 Recording Overview... 5 Playing

More information

What We Do: Simplify Enterprise Mobility

What We Do: Simplify Enterprise Mobility What We Do: Simplify Enterprise Mobility AirWatch by VMware is the global leader in enterprise-grade mobility solutions across every device, every operating system and every mobile deployment. Our scalable

More information

Chapter 6 Tools and Technologies for Architecture Knowledge Management

Chapter 6 Tools and Technologies for Architecture Knowledge Management Chapter 6 Tools and Technologies for Architecture Knowledge Management Peng Liang and Paris Avgeriou Abstract As management of architectural knowledge becomes vital for improving an organization s architectural

More information

Usability Evaluation with Users CMPT 281

Usability Evaluation with Users CMPT 281 Usability Evaluation with Users CMPT 281 Outline Usability review Observational methods Interview methods Questionnaire methods Usability ISO 9241-11: The extent to which a product can be used by specified

More information

Cisco Unified Presence Server 1.0

Cisco Unified Presence Server 1.0 Cisco Unified Presence Server 1.0 The Cisco Unified Presence Server is a critical component for delivering the full value of a Cisco Unified Communications environment. It collects information about a

More information

Content Management Using Rational Unified Process Part 1: Content Management Defined

Content Management Using Rational Unified Process Part 1: Content Management Defined Content Management Using Rational Unified Process Part 1: Content Management Defined Introduction This paper presents an overview of content management, particularly as it relates to delivering content

More information

Feature and Technical

Feature and Technical BlackBerry Mobile Voice System for SIP Gateways and the Avaya Aura Session Manager Version: 5.3 Feature and Technical Overview Published: 2013-06-19 SWD-20130619135120555 Contents 1 Overview...4 2 Features...5

More information

SWISSVBS LEARNING CLOUD (SLC)

SWISSVBS LEARNING CLOUD (SLC) SWISSVBS LEARNING CLOUD (SLC) OVERVIEW The LMS for the Mobile-Cloud World The SwissVBS Learning Cloud (SLC) is an enterprise-class learning management and analytics platform. It is designed from the ground

More information

Unlocking Operational Intelligence

Unlocking Operational Intelligence Adding business value to the OSIsoft PI System Together, Opralog and the OSIsoft PI System will add significant value to your business. The PI system provides an open infrastructure to connect sensor-based

More information

Microsystems Case study. Work Package 2. Author: Artur Ziółkowski, PhD., Eng.

Microsystems Case study. Work Package 2. Author: Artur Ziółkowski, PhD., Eng. Microsystems Case study Work Package 2 Author: Artur Ziółkowski, PhD., Eng. Table of contents:... 2 A- EXECUTIVE SUMMARY... 3 B BASIC INFORMATION ABOUT THE COMPANY... 4 C ENVIRONMENTAL ANALYSIS... 5 D

More information

Using NVivo to Manage Qualitative Data. R e i d Roemmi c h R HS A s s e s s me n t Office A p r i l 6, 2 0 1 5

Using NVivo to Manage Qualitative Data. R e i d Roemmi c h R HS A s s e s s me n t Office A p r i l 6, 2 0 1 5 Using NVivo to Manage Qualitative Data R e i d Roemmi c h R HS A s s e s s me n t Office A p r i l 6, 2 0 1 5 Introductions Please share: Your name Department Position and brief description of what you

More information

Standards Initiatives for Software Product Line Engineering and Management within the International Organization for Standardization

Standards Initiatives for Software Product Line Engineering and Management within the International Organization for Standardization Standards Initiatives for Software Product Line Engineering and within the International Organization for Standardization Timo Käkölä University of Jyväskylä Finland FiSMA 1 What is software product line

More information

SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) SERVICE-ORIENTED BUSINESS INTEGRATION MODEL LANGUAGE SPECIFICATIONS

SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) SERVICE-ORIENTED BUSINESS INTEGRATION MODEL LANGUAGE SPECIFICATIONS SERVICE-ORIENTED MODELING FRAMEWORK (SOMF ) VERSION 2.1 SERVICE-ORIENTED BUSINESS INTEGRATION MODEL LANGUAGE SPECIFICATIONS 1 TABLE OF CONTENTS INTRODUCTION... 3 About The Service-Oriented Modeling Framework

More information

Best Practice Settings

Best Practice Settings Best Practice Settings This guide recommends the basic settings to ensure optimal operation for your Email and Web Security Services. For full information on configuring your services, see the Online Help.

More information

ICE: A Highly Tailorable System for Building Collaboration Spaces on the WWW

ICE: A Highly Tailorable System for Building Collaboration Spaces on the WWW ICE: A Highly Tailorable System for Building Collaboration Spaces on the WWW Babak Amin Farshchian & Monica Divitini IDI, Norwegian University of Science and Technology Trondheim, Norway Abstract This

More information

Collax E-Mail Archive

Collax E-Mail Archive Collax E-Mail Archive Howto This howto describes how a Collax server can easily be set up as an e-mail archive in order to enable team members to access their own e-mail archive. Additionally, auditor

More information

Intelligent Human Machine Interface Design for Advanced Product Life Cycle Management Systems

Intelligent Human Machine Interface Design for Advanced Product Life Cycle Management Systems Intelligent Human Machine Interface Design for Advanced Product Life Cycle Management Systems Zeeshan Ahmed Vienna University of Technology Getreidemarkt 9/307, 1060 Vienna Austria Email: zeeshan.ahmed@tuwien.ac.at

More information

Veeam ONE What s New in v9?

Veeam ONE What s New in v9? Veeam ONE What s New in v9? Veeam ONE is a powerful monitoring, reporting and capacity planning tool for the Veeam backup infrastructure, VMware vsphere and Microsoft Hyper-V. It helps enable Availability

More information

Workflows WHAT ARE WORKFLOWS IN NHD?

Workflows WHAT ARE WORKFLOWS IN NHD? Workflows Integrating work flow procedures is an excellent way to improve efficiency and streamline your internal processes. NetHelpDesk offers a multitude of options to help your teams with their workload,

More information

Elsa C. Augustenborg Gary R. Danielson Andrew E. Beck

Elsa C. Augustenborg Gary R. Danielson Andrew E. Beck Elsa C. Augustenborg Gary R. Danielson Andrew E. Beck Pacific Northwest National Laboratory PNNL-SA-75867 Overview Technical challenges Institutional challenges Architectural approach Examples: Promising

More information

Using Technology for Real Time Coordination of Work

Using Technology for Real Time Coordination of Work Using Technology for Real Time Coordination of Work Maria Normark Ph.D. Student in Human Computer Interaction IPLab, Nada, KTH, Stockholm marian@nada.kth.se http://www.nada.kth.se/~marian The main focus

More information

Incident Reporting & Management

Incident Reporting & Management Rivo Software Solution Layer allows you to report and manage incidents such as injuries, accidents and theft. With powerful capabilities including analytical trending you can make better decisions to reduce

More information

Requirements Management Database

Requirements Management Database Project Whitepaper Compliance with Pragmatic Marketing s That Work, LLC Project Whitepaper - Pragmatic Marketing's That Work Page 1 of 16 Introduction The Database has been designed for maximum flexibility

More information

CS 565 Business Process & Workflow Management Systems

CS 565 Business Process & Workflow Management Systems CS 565 Business Process & Workflow Management Systems Professor & Researcher Department of Computer Science, University of Crete & ICS-FORTH E-mail: dp@csd.uoc.gr, kritikos@ics.forth.gr Office: K.307,

More information

6236: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services (3 Days)

6236: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services (3 Days) www.peaksolutions.com 6236: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services (3 Days) Introduction This three-day instructor-led course teaches students how to implement a Reporting

More information

North Highland Data and Analytics. Data Governance Considerations for Big Data Analytics

North Highland Data and Analytics. Data Governance Considerations for Big Data Analytics North Highland and Analytics Governance Considerations for Big Analytics Agenda Traditional BI/Analytics vs. Big Analytics Types of Requiring Governance Key Considerations Information Framework Organizational

More information

Social in the Enterprise

Social in the Enterprise Social in the Enterprise TEPEE AGENDA - Social in the Enterprise Definition Value Proposition Implementation Change Management Governance TEPEE 2 Definition Social Media Defined the use of web-based and

More information

Managing Unstructured Data: 10 Key Requirements

Managing Unstructured Data: 10 Key Requirements Contents of This White Paper The Ten Key Requirements...2 Visibility... 2 Control... 2 Auditing... 2 Security... 3 Performance... 3 Scale...3 Ease of Installation... 3 Ease of Use... 3 Managing Unstructured

More information

ITIL: Service Operation

ITIL: Service Operation ITIL: Service Operation Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom s Taxonomy What do you Expect? Housekeeping

More information

Analytics for Customer Support Centres. Gathering Insights about Support Activities, Bottlenecks and Remedies

Analytics for Customer Support Centres. Gathering Insights about Support Activities, Bottlenecks and Remedies Email Analytics for Customer Support Centres Gathering Insights about Support Activities, Bottlenecks and Remedies Why Emails? Enterprise Emails are exchanged for transacting business Emails are rich repositories

More information

SERIES SEISMIC ENGINEERING RESEARCH INFRASTRUCTURES FOR EUROPEAN SYNERGIES

SERIES SEISMIC ENGINEERING RESEARCH INFRASTRUCTURES FOR EUROPEAN SYNERGIES SEVENTH FRAMEWORK PROGRAMME Capacities Specific Programme Research Infrastructures Project No.: 227887 SERIES SEISMIC ENGINEERING RESEARCH INFRASTRUCTURES FOR EUROPEAN SYNERGIES Workpackage [WP2] Deliverable

More information

QAD Business Intelligence

QAD Business Intelligence QAD Business Intelligence QAD Business Intelligence (QAD BI) unifies data from multiple sources across the enterprise and provides a complete solution that enables key enterprise decision makers to access,

More information

Collaborative Task Management Software: Head to Head

Collaborative Task Management Software: Head to Head Collaborative Task Management Software: Head to Head Comparison of MangoTasks, HiTask and OmniFocus Are you looking for a new way to manage tasks within your organization? This document will help you move

More information

SIEMENS MOBILE PHONE MANAGER (MPM) AND BLACKBERRY BUILT-IN DESKTOP MANAGER IN USE WITH THE SIEMENS SK65

SIEMENS MOBILE PHONE MANAGER (MPM) AND BLACKBERRY BUILT-IN DESKTOP MANAGER IN USE WITH THE SIEMENS SK65 SIEMENS MOBILE PHONE MANAGER (MPM) AND BLACKBERRY BUILT-IN DESKTOP MANAGER IN USE WITH THE SIEMENS SK65 www.siemens.com/sk65 Content Overview... 3 Technical Requirements... 3 Siemens Mobile Phone Manager...

More information

Managing e-records without an EDRMS. Linda Daniels-Lewis Senior IM Consultant Systemscope

Managing e-records without an EDRMS. Linda Daniels-Lewis Senior IM Consultant Systemscope Managing e-records without an EDRMS Linda Daniels-Lewis Senior IM Consultant Systemscope Outline The e-record What s involved in managing e-records? Where do we start? How do we classify? How do we proceed?

More information

Awareness in Computer-Supported Collaborative Modelling. Application to GenMyModel

Awareness in Computer-Supported Collaborative Modelling. Application to GenMyModel Awareness in Computer-Supported Collaborative Modelling. Application to GenMyModel Michel Dirix Axellience 59000 Lille - France michel.dirix@axellience.com PhD student since January 2013 Abstract. Costs

More information

workforceiq Job Despatch and Workforce Management software for Smartphones

workforceiq Job Despatch and Workforce Management software for Smartphones workforceiq Job Despatch and Workforce Management software for Smartphones 1 What it does workforceiq is a pioneering workforce management and mobile job despatch system. Using existing smartphones, you

More information

Core Solutions of Microsoft SharePoint Server 2013 Course 20331B; 5 days, Instructor-led

Core Solutions of Microsoft SharePoint Server 2013 Course 20331B; 5 days, Instructor-led Core Solutions of Microsoft SharePoint Server 2013 Course 20331B; 5 days, Instructor-led Course Description This course will provide you with the knowledge and skills to configure and manage a Microsoft

More information

Service Organization Controls 3 Report. Report on Hyland Software, Inc. s OnBase Online Cloud Platform, relevant to Security and Availability

Service Organization Controls 3 Report. Report on Hyland Software, Inc. s OnBase Online Cloud Platform, relevant to Security and Availability Service Organization Controls 3 Report Report on Hyland Software, Inc. s OnBase Online Cloud Platform, relevant to Security and Availability for the period May 1, 2015 through October 31, 2015 Ernst &

More information

The Realities What is Knowledge? What is Knowledge Management? What is new about managing organizational knowledge? Implementation keys

The Realities What is Knowledge? What is Knowledge Management? What is new about managing organizational knowledge? Implementation keys March 2015 Version 3.1 Tryon and Associates The Realities What is Knowledge? What is Knowledge Management? What is new about managing organizational knowledge? Implementation keys Knowledge Management

More information

Delivering Smart Answers!

Delivering Smart Answers! Companion for SharePoint Topic Analyst Companion for SharePoint All Your Information Enterprise-ready Enrich SharePoint, your central place for document and workflow management, not only with an improved

More information

CAREER TRACKS PHASE 1 UCSD Information Technology Family Function and Job Function Summary

CAREER TRACKS PHASE 1 UCSD Information Technology Family Function and Job Function Summary UCSD Applications Programming Involved in the development of server / OS / desktop / mobile applications and services including researching, designing, developing specifications for designing, writing,

More information

Enterprise Digital Architect

Enterprise Digital Architect Enterprise Digital Architect Location: [Asia & Pacific] [Australia] [Preferred locations: Australia, USA, Malaysia or Manila; or any other jurisdiction (country or US state) where WVI is registered to

More information

Advanced Analytics & Reporting. Enterprise Cloud Advanced Analytics & Reporting Solution

Advanced Analytics & Reporting. Enterprise Cloud Advanced Analytics & Reporting Solution & Reporting Enterprise Cloud & Reporting Solution & Reporting Rivo transforms your data and provides you with powerful insights into current events, retrospectives on what has happened and predictions

More information

Introduction to Compendium. Tutorial

Introduction to Compendium. Tutorial Introduction to Compendium Tutorial Version 1.3.4, June 2006 Instructors Albert M. Selvin Verizon, USA, and Knowledge Media Institute, Open University UK Simon Buckingham Shum Knowledge Media Institute,

More information

A Organizational Knowledge Management Framework: The COMFENALCO Case

A Organizational Knowledge Management Framework: The COMFENALCO Case A Organizational Knowledge Management Framework: The COMFENALCO Case Yesenia Castellón and Jairo A. Gutiérrez Outline Introduction/Motivation Research objectives Background: Knowledge Management Background:

More information

Application-Oriented Software Development for Supporting Cooperative Work

Application-Oriented Software Development for Supporting Cooperative Work Application-Oriented Software Development for Supporting Cooperative Work Heinz Züllighoven, Guido Gryczan, Anita Krabbel, Ingrid Wetzel Software Engineering Group, Computer Science Dept., University of

More information

Fogbeam Vision Series - The Modern Intranet

Fogbeam Vision Series - The Modern Intranet Fogbeam Labs Cut Through The Information Fog http://www.fogbeam.com Fogbeam Vision Series - The Modern Intranet Where It All Started Intranets began to appear as a venue for collaboration and knowledge

More information

Enterprise SM VOLUME 1, SECTION 4.5: WEB CONFERENCING SERVICES (WCS)

Enterprise SM VOLUME 1, SECTION 4.5: WEB CONFERENCING SERVICES (WCS) VOLUME 1, SECTION 4.5: WEB CONFERENCING SERVICES (WCS) 4.5 WEB CONFERENCING SERVICE (WCS) [C.2.8.3] This section of our proposal addresses Level 3 s offering to provide Web Conferencing Services (WCS)

More information