2 CONTENTS EXECUTIVE SUMMARY INTRODUCTION ADMINISTRATION Administrative Section Finance and Compliance Section Fraud Section Hearings Section Information Systems Section Legal Section Medical Services Section Records Management Section Second Injury Fund Workplace Safety Section AN OVERVIEW OF OWCA CLAIMS AND SECTIONS ACTIVITIES Workers Compensation Claims Hearings Number of Disputed Claims Received by OWCA Offices Number of Mediations Held by OWCA Offices Number of Trials Held by OWCA Offices Number of Decisions Rendered by OWCA Offices Number of Settlements Approved by OWCA Offices Number of Appeals Filed by OWCA Offices Medical Services Estimated Amounts for Hospital Outliers (Special Reimbursements) Estimated Amounts of Medical Reimbursement Disputed Claims Records Management Second Injury Fund Workers Compensation Fraud Claims Workplace Safety STATISTICAL SUMMARY TABLE AND CHART Workplace Injury by Cause, WORKPLACE FATALITY REPORTED CLAIMS, STATEWIDE DISTRICT DIRECTORY
3 EXECUTIVE SUMMARY In 2007, the Office of Workers Compensation Administration (OWCA) in the Louisiana Department of Labor remained focused on preventing workplace injuries and illnesses. The Workplace Safety section identified 1,013 safety and health hazards and of this number 997 were serious hazards. The section conducted 1,102 on-site visits. The unit also participated in some 13 Safety and Health Achievement Recognition Program (SHARP) for Louisiana employers. The unit distributed thousands of quarterly safety reports (LDOL-WC-1017-A) which identify employers who are experiencing above-average injuries for their industry classification. In 2007, the Hearings section continued to effectively manage disputed workers compensation claims and assist parties in resolving their disputes. The section received 6,712 disputed claims in 2007, an increase of 1,041 disputed claims from Through efforts of the section, 2,407 trials were held in 2007, compared to 1,715 in 2006, which represents a 29 percent increase. Five thousand eight hundred seventy-nine settlements were also approved in The Medical Services section continued to process disputed medical claims in less than 30 days from date of receipt. A total of 502 independent medical examination (IME) requests were received in 2007, a decrease of 20% in the number of requests during the same reporting period for In 2007 the average time to review and schedule an independent medical exam was 3.82 days, a 39% decrease from the same reporting period for 2006 of 6.27 days. The section received 846 disputed medical reimbursement claims during the 2007 reporting period, a decrease of 16% for the same period in An average of 123 medical claims per month were received in 2007, a decrease of 22% over the 2006 reporting period. The Records Management section responded to more than 7,856 requests for public information, with a response time of less than three days. In 2007, 31,502 workers compensation reporting claim forms were reported to the section, an increase of 15 percent from the previous year. The number of workers compensation reporting claim forms processed decreased by 11 percent. The number of electronic LDOL-WC-1007 forms continues to increase as more customers utilize the system. The Finance and Compliance section received and approved applications for self-insured status, examined statutory compliance regarding workers compensation coverage, and conducted onsite audits. In 2007 within the state, 500 companies were approved to be self-insured. Some 300 insurance companies were authorized to sell workers compensation insurance. 1
4 INTRODUCTION The Louisiana Office of Workers Compensation Administration (OWCA) was created in 1983 in order to administer the Louisiana Workers Compensation Act. The office exercises its authority under Chapter 10 of Title 23 of the Louisiana Revised Statutes. The Office of Workers Compensation Administration Budgeted Expenditures 2007 OWCA Expenditures for Calendar Year 2007 Expenditures for Fiscal Year $11,698,028 18% 1% Salaries Other Compensation 8% 44% Related Benefits Travel & Training 1% 11% 1% 15% 1% Operating Services Supplies Professional Services Other Charges Capital Outlay 2
5 ADMINISTRATION The OWCA offers numerous services to the employees and employers of Louisiana. Currently, the office s sections are Administrative, Finance and Compliance, Fraud, Hearings, Information Systems, Legal, Medical Services, Records Management, Second Injury Fund, and Workplace Safety. ADMINISTRATIVE SECTION Chris Broadwater, Assistant Secretary/Director The OWCA is headed by an Assistant Secretary of Labor, who is also Director of the office. The Director is appointed by and serves at the pleasure of the Governor. The telephone number for the Administrative section is (225) The FAX number is (225) The address for the director is FINANCE AND COMPLIANCE_SECTION Preston (Petty) Pecue, Manager The Finance and Compliance section evaluates and approves or disapproves applications for selfinsured status, examines statutory compliance regarding workers compensation coverage, and conducts audits of benefits paid by insurance companies, group self-insured funds and individual self-insurers. The total assessment amount decreased from $11,469,735 in assessment year 2006 to $11,313,706 for assessment year 2007, which represents a 13.4 percent decrease. The telephone numbers for the Finance and Compliance section are (800) or (225) The FAX number is (225) The address for its manager is FRAUD SECTION Kaye Fournet, Manager The Fraud section detects and deters workers compensation fraud and educates the public about the penalties for workers compensation fraud. It conducts investigations within 30 days of reported workers compensation fraud. The Fraud Section provides resources to employers and insurers to increase their awareness of potentially fraudulent claims and offers guidance to avoid future instances of fraud. These resources include training seminars, the promotion of the use of written and electronic material, with its nationwide toll-free fraud hotline (800) , as well as Internet resources to report suspected fraud directly to the office. The telephone number for the Fraud section is (225) The FAX number is (225) The address for its manager is HEARINGS SECTION Sheral Kellar, Manager The Hearings section s primary duty is to resolve disputed workers compensation claims filed with the Office of Workers Compensation Administration. A claim for benefits, the controversion of entitlement to benefits, or other relief under the Workers Compensation Act is initiated by filing the appropriate form (LDOL-WC-1008) with the office. There are ten district 3
6 offices located statewide: Alexandria, Baton Rouge, Covington, Harahan, Houma, Lafayette, Lake Charles, Monroe, New Orleans, and Shreveport. The telephone numbers for the main office of the Hearings section are (800) or (225) The FAX number is (225) The address for its manager is INFORMATION SYSTEMS SECTION Larry White, Manager The Information Systems section is a support section for the OWCA. The primary function of this unit is to support the Workers Compensation personnel on a statewide network. The network utilizes Windows 2000/XP software and consists of 170 PCs. The Information Systems section completed an upgrade to the office imaging system in January 2007 and will be implementing the Justware Court Docketing & Case Management system by mid All Helpdesk calls for Workers Compensation personnel are referred to the Information Systems section for resolution. The section also serves as the liaison between the LDOL Information Technology section and Workers Compensation. In addition, Larry serves on the executive committee and as the MIS committee chairperson for the Southern Association of Workers Compensation Administrators (SAWCA). The annual conference for the SAWCA will be July in Washington, D.C. The telephone numbers for the Information Systems section are (800) or (225) The FAX number is (225) The address for its manager is LEGAL SECTION The Legal section serves in an advisory capacity to the Director and the office staff in legal matters falling under the jurisdiction of the OWCA. It also represents the OWCA in all matters in which the Director or the office are named. It also represents the State of Louisiana in defending constitutional challenges to the workers compensation statutes and procedures. The telephone numbers for the Legal section are (800) or (225) The FAX number is (225) MEDICAL SERVICES SECTION Sue Newman, R.N. The Medical Services section enforces the reimbursement schedule, audits specific medical bills, schedules independent medical examinations (IMEs), and reviews files for medical necessity of treatment. All disputes presented to the section are informally resolved by issuance of a recommendation by the Director of the OWCA. The telephone numbers for the Medical Services section are (800) or (225) The FAX number is (225) The address for Medical Services is 4
7 RECORDS MANAGEMENT SECTION Brenda D. Williams, Manager The Records Management section is a support section for the OWCA. The section publishes the OWCA Annual Report, which highlights accomplishments of the OWCA in a given year and offers statistical information concerning workplace injuries and illnesses. It provides OWCA reporting forms, as well as instructions for their completion, by means of electronic filing on the LDOL website (www.laworks.net). The section responds to public record requests. It also serves as a repository for workers compensation records and oversees the imaging of records of the office. In addition, the section provides copies of those records that are considered public records, whether on microfilm, electronically imaged, or on paper. The telephone numbers for the Records Management section are (800) or (225) The FAX numbers are (225) and (225) The address for its manager is SECOND INJURY FUND Pauline Williams, Director The Second Injury Fund (SIF), is an employer/insurer funded program, whose purpose is to encourage the employment of individuals with pre-existing permanent partial disability that is a hindrance or obstacle to obtaining employment. The SIF promotes the hiring of these individuals by protecting employers/insurers from excess liability for workers compensation. The SIF reimburses employers/insurers for the medical and compensation costs paid to employees who have met the statutory qualifications and deductibles. The SIF provides an economic incentive to employers to hire or retain individuals with pre-existing disabilities. The SIF provides online claim status to employers and insurers. In addition, the SIF makes electronic fund transfer (EFT) options available to employers. The telephone numbers for the Second Injury Fund section are (800) or (225) The FAX number is (225) The address for its director is WORKPLACE SAFETY SECTION Willis E. Callihan, Director The Workplace Safety section provides voluntary and confidential workplace inspections, on-site training and program assistance to employers in the state. The section administers the Cost Containment Program (CCP), which offers eligible employers the opportunity to lower their workers compensation insurance premiums. The section is responsible for distribution and processing of quarterly reports (LDOL-WC-1017A) which identifies employers who are experiencing above-average injuries for their industry classification. The report is due one month from the quarter reported. In addition, the section provides on-site facility inspections to identify hazards and assess program elements to ensure compliance with workplace safety provisions. The telephone numbers for the Workplace Safety and Consultation section are (800) or (225) The FAX number is (225) The address for its director is 5
8 OWCA s SECTIONS ACTIVITY, The following tables give details of the activities of the OWCA sections for the years : Section 1 Workers Compensation Claims, Section 2 Hearings Number of Disputed Claims Received by OWCA Offices, Number of Mediations Held by OWCA Offices, Number of Trials Held by OWCA Offices, Number of Decisions Rendered by OWCA Offices, Number of Settlements Approved by OWCA Offices, Number of Appeals Filed by OWCA Offices, Section 3 Medical Services Estimated Amounts for Hospital Outliers (Special Reimbursements), Estimated Amounts for Medical Reimbursement Disputed Claims, Section 4 Records Management, Section 5 Second Injury Fund, Section 6 Workers Compensation Fraud Claims, Section 7 Workplace Safety,
9 AN OVERVIEW OF OWCA CLAIMS AND SECTIONS ACTIVITIES, WORKERS COMPENSATION CLAIMS (Section #1) Year Undisputed Claims Processed Disputed Claims Claims Closed Claims Settled ,365 6,547 4,953 4, ,618 6,503 7,545 4, ,447 5,548 6,312 4, ,568 5,671 8,910 4, ,159 6,547 5,183 * 5,279 HEARINGS (Section # 2) Year Disputed Claims Filed Mediation Sessions Claims Resolved at Trials Held Formal Appeals Filed Held Mediation or Prior Decisions ,547 5,271 2,227 1,961 1, , ,503 5,121 2,162 1,919 1, , ,548 4,229 2,235 1,664 1, , ,671 4,586 2,549 1,715 1, , ,712 2,544 2,703 2,407 2, ,279 Number of Disputed Claims Received by OWCA Offices Year 1W Shreveport 1E Monroe 2 Alexandria 3 Lake Charles 4 Lafayette 7 5 Baton Rouge 6 Covington 7 Harahan 8 New Orleans Settlements Approved , ,475 1, Number of Mediations Held by OWCA Offices Year 1W Shreveport 1E Monroe 2 Alexandria 3 Lake Charles 4 Lafayette 5 Baton Rouge 6 Covington 7 Harahan 8 New Orleans Number of Trials Held by OWCA Offices Year 1W Shreveport 1E Monroe 2 Alexandria 3 Lake Charles 4 Lafayette 5 Baton Rouge 6 Covington 7 Harahan 8 New Orleans Number of Decisions Rendered by OWCA Offices Year 1W Shreveport 1E Monroe 2 Alexandria 3 Lake Charles 4 Lafayette 5 Baton Rouge 6 Covington 7 Harahan 8 New Orleans Number of Settlements Approved by OWCA Offices Year 1W Shreveport 1E Monroe 2 Alexandria 3 Lake Charles 4 Lafayette 5 Baton Rouge 6 Covington 7 Harahan 8 New Orleans Number of Appeals Filed by OWCA Offices Year 1W Shreveport 1E Monroe 2 Alexandria 3 Lake Charles 4 Lafayette 5 Baton Rouge 6 Covington 7 Harahan 8 New Orleans Houma 9 Houma 9 Houma 9 Houma 9 Houma 9 Houma
10 AN OVERVIEW OF OWCA CLAIMS AND SECTIONS ACTIVITIES, MEDICAL SERVICES (Section # 3) Year Medical Reimbursements Independent Medical Exams Utilization Reviews Special Reimbursement Consideration Appeal Requests (Outliers) , Estimated Amounts for Hospital Outliers (Special Reimbursements) Year Hospital Outlier Cases Billed Amounts Recommended Reimbursements Estimated Savings $10,003, $3,241, $7,333, $4,354, $1,612, $3,409, $8,058, $3,609, $4,448, $6,138, $1,889, $4,248, $3,663, $1,448, $2,215, Estimated Amounts for Medical Reimbursement Disputed Claims Year Disputed Claims Billed Amounts Recommended Reimbursements Estimated Savings $1,257, $689, $567, $1,717, $960, $765, $4,128, $2,867, $1,252, ,010 $19,744, $2,525, $17,219, $4,963, $3,083, $1,880, RECORDS MANAGEMENT (Section # 4) Year Forms Reported Requests for Forms, Brochures & Publications Records Requests , , , , , , , , , ,856 SECOND INJURY FUND (Section # 5) Year Claims Claims Decisions Claims Ongoing Assessment Actual Reimbursement Total Administrative Costs Received Closed Rendered Pending Claims , ,398 3,229 $36,491,115 $33,098,458 - $665, ,802 2,646 $40,192,150 $34,911,465 $628, ,265 2,659 $44,252,151 $48,206,127 $806, ** 741** 4,162 ** 2,413 $42,573,324 $38,540,285 $809, ,060 3,929 2,223 $42,447,476 $41,549,518 $862,811 WORKERS COMPENSATION FRAUD CLAIMS (Section # 6) Year Investigations Initiated Investigations Completed Referrals to Legal & Civil Penalties Referrals for Prosecution Arrests & Prosecutions Referrals for U.I. Fraud Convictions Percent of Investigations Completed ,379 2, % ,109 2, % ,444 5, % ,119 2, % ,833 1, % WORKPLACE SAFETY (Section # 7) Year Clients Assisted Facility/On-site Inspections Seminars, Training & Speaking Engagements Number of Safety & Health Hazards Identified Number of Serious Health Hazards Identified Consultation Inquiries On-site Visits Conducted Requests Received for Services ,565 1,023 1,023 2,414 1,007 1,768 1, ,422 1, ,944 1,392 1,236 1, ,311 1, , , , , ,780 1, , , Prior years administrative expenses are below actual * Preliminary data ** Data has been amended 8
11 STATISTICAL SUMMARY The OWCA conducted a study of 6,712 disputed claims (LDOL-WC-1008) that were closed in The purpose of this analysis was to identify the causes of workplace injuries. The results are reported below. Workplace Injury by Cause, Cause of Injury Bodily reaction/exertion Fall Struck by or against Transportation Exposure Injured by equipment/cave-in Assaults/violent acts Fire or explosion Workplace Injury by Cause, Bodily reaction/exertion Fall Struck by or against Transportation Exposure Injured by equipment/cave-in Assaults/violent acts Fire or explosion Note: Dash (-) indicates there are no claims for this category. 9
12 Workplace Fatality Reported Claims, Year Number of Fatalities Percentage of Change from Prior Year % % % % % Workplace Fatality Reported Claims, Number of Fatalities Note: The claims reported are workplace fatalities that are compensable under Louisiana s compensation statute. Data were derived from the form LDOL-WC The information represents workplace fatalities in instances where: death occurred while on the employer s premises and is work-related death occurred off the employer s premises and is work-related Leading cause of fatalities from is transportation accidents. 10
13 STATEWIDE DISTRICT DIRECTORY Baton Rouge Administrative Office CHIEF JUDGE SHERAL KELLAR P.O. Box North 23 rd Street Baton Rouge, Louisiana TELEPHONE: (225) TELEPHONE: (800) FAX: (225) District 1W DISPUTE RESOLUTION SPECIALIST: Bridget Powell Hall 9234 Linwood Shreveport, Louisiana TELEPHONE: (318) TELEPHONE: (800) FAX: (318) District 1E DISPUTE RESOLUTION SPECIALIST: Camelia Antie 1908 Stubbs Monroe, Louisiana TELEPHONE: (318) TELEPHONE: (800) FAX: (318) District 2 DISPUTE RESOLUTION SPECIALIST: Jeanette Dodge 3724 Government Street Alexandria, Louisiana TELEPHONE: (318) TELEPHONE: (800) FAX: (318) District 3 DISPUTE RESOLUTION SPECIALIST: Deborah Garriet 4250 Fifth Avenue, Suite 3 Lake Charles, Louisiana TELEPHONE: (337) TELEPHONE: (888) FAX: (337) District 4 DISPUTE RESOLUTION SPECIALIST: Norene Fusilier 556 Jefferson Street, First Floor Lafayette, Louisiana TELEPHONE: (337) TELEPHONE: (800) FAX: (337)
14 District 5 DISPUTE RESOLUTION SPECIALIST: Audrey Scott 224 Florida Boulevard, Suite 100 Baton Rouge, Louisiana TELEPHONE: (225) TELEPHONE: (800) FAX: (225) District 6 DISPUTE RESOLUTION SPECIALIST: Vacant North Third Street Covington, Louisiana TELEPHONE: (985) TELEPHONE: (888) FAX: (985) District 7 DISPUTE RESOLUTION SPECIALIST: Ken Dupre 880 West Commerce Road, Suite 401 Harahan, Louisiana TELEPHONE: (504) TELEPHONE: (866) FAX: (504) District 8 DISPUTE RESOLUTION SPECIALIST: Christine Melford Amoco Building 1340 Poydras Street, Suite 1450 New Orleans, Louisiana TELEPHONE: (504) TELEPHONE: (800) FAX: (504) District 9 DISPUTE RESOLUTION SPECIALIST: Debra Duplantis 8026 Main Street, Suite 404 Houma, Louisiana TELEPHONE: (985) TELEPHONE: (800) FAX: (985)
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