General Terms and Conditions of Business of e-spirit AG

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1 General Terms and Conditions of Business of e-spirit AG for the purchase and use of FirstSpirit as well as for software maintenance and training services I. Scope These General Terms and Conditions of Business define all legal relationships between e-spirit AG (hereinafter referred to as "e- Spirit") and its customers (hereinafter referred to as "the Customer") with regard to the purchase and use of the FirstSpirit software and corresponding software maintenance services and the provision of other services. General Terms and Conditions of Business of the Customer differing from these terms and conditions shall not apply. Counter-confirmations with reference to the Customer's own terms and conditions of business and/or purchase are explicitly contradicted. II. Terms and Conditions for Software Purchase and Use (Licence) 1. Subject of the Contract with regard to the Purchase and Use of FirstSpirit 1.1 The subject of the contractual relationship is the purchase of the standard FirstSpirit software in the object code (hereinafter referred to as "the Software") and the granting of rights to use the Software. 1.2 The Software source code is not due under this Contract (however, see Clause II. 5.). The Customer will be issued a licence key as technical protection to prevent unauthorised use of the Software. 2. Granting of Rights 2.1 The Customer acquires from e-spirit the non-exclusive, non-transferable, spatially and temporally unlimited right to use the Software in accordance with the Contract concluded with e-spirit. The licence content and scope are given in the respective current version of the Licence and Maintenance Agreement Schedule issued to the Customer. The rights granted also extend to any updates and upgrades received by the Customer within the scope of the software maintenance (see Clause III. 5 below). 2.2 If explicitly agreed in the Contract as a "Corporate Licence", e-spirit also grants the Customer the right to permit use of the Software by companies affiliated with the Customer according to 15 ff AktG (German Company Law) at the time the Contract is concluded, within the scope of the agreed licence content and scope and to make any necessary copies required for this. If a company entitled to use the Software according to the previous paragraph is wholly or partly sold to a third party or the legal connection between the Customer and the company entitled to use the Software changes in any other way, with the consequence that the relationship required for the Corporate Licence no longer exists, the Customer is obliged to immediately end opening of the possible use by the company concerned and to ensure actual end of use and to confirm this to e-spirit. 2.3 Notwithstanding any actions falling under 69 d or 69 e UrhG (German Copyright Law) and therefore legally permitted, the Customer is not entitled to any other or further rights of use. 2.4 The granting of the rights of use in accordance with Clause II. 2.1 and, where relevant, Clause 2.2 takes place under the suspensive condition of complete payment of the agreed remuneration according to Clause II. 3. and with regard to updates and upgrades, Clause III Reference is made to Clause II. 5 regarding the rights to use open source and freeware components. 3. Remuneration 3.1 e-spirit shall receive a one-off purchase price from the Customer for the Software. The purchase price is documented in the Proposal accepted by the Customer and in the Licence and Maintenance Agreement Schedule. A fee for usage additional to the Purchase Price is not incurred. The remuneration to be paid by the Customer is due for payment when the Software is made available. 3.2 e-spirit retains ownership of any data carriers supplied to the Customer until full payment has been made for all accounts receivable arising out of the contractual relationship concerned existing at the time of delivery. 4. Cryptography e-spirit AG has made use of the "Community General Export Authorisation (CGEA) No. EU001" and the "Open General Export Licence No. 10 (Computers and Related Devices)" due to the cryptography components used in the Software. This allows e-spirit to export its own products abroad. However, if the Customer exports the Software abroad themselves - which also includes e.g. passing it on to branches of the company abroad the Customer must themselves apply for the necessary export permits from the relevant export authority ("Bundesamt für Wirtschaft und Ausfuhrkontrolle - BAFA)" in Germany. 5. Open Source and Freeware Components 5.1 e-spirit uses various open source components and third party freeware components in FirstSpirit, which the Customer may use according to the respective applicable open source licences or freeware licences. e-spirit will hand over to the Customer a list of the open source components and freeware components used including the relevant licence texts together with the Software. e-spirit hands over to the Customer, with each delivery of new versions of the software, the source code of the open source components used, provided the licences concerned allow for this. When using the software the Customer shall note and comply with the licence terms and conditions of the open source components and freeware components. 5.2 e-spirit declares that the Software does not contain any open source components, which are licensed under the GNU General Public License (GPL) or any other open source licence with a strict Copyleft, and therefore no other software components, which are together used with the open source components used in the Software, have to be released as open source software or made accessible to third parties in the source code.

2 5.3 Insofar as the open source components or freeware components are used as part of the Software, e-spirit provides the Customer with warranties for these components to the same extent as the remaining Software. The liability and warranty exclusions that exist in the open source licences or freeware licences remain unaffected in the relationship to the rights holders. 6. Warranty 6.1 In case of a defect, e-spirit initially has the duty and right to subsequent performance. If the subsequent performance fails after two attempts to correct the defect the Customer can reduce their payment or withdraw from the Contract and/or if further legal prerequisites exist and taking into account Clause V. 1, can demand compensation Subsequent performance can be carried out, at e-spirit's choice by supplying a new item or by means of rectification. In the event of redhibitory defects in the Software, which are manifested in malfunctions, the rectification can also be carried out or supported by delivery or installation of an update or upgrade, if it is reasonable to expect the Customer to accept this. The Customer is obliged to install such updates or upgrades. 6.2 The warranty period for redhibitory and legal defects is twelve months. It begins when the Software is made available. The shortened warranty period does not apply in case of deliberate intent or malicious silence with regard to a defect or insofar as e-spirit has provided a guarantee for the characteristic quality of the Software. It also does not apply to claims for compensation due to redhibitory defects in cases of fatal or physical injuries, damage to health or claims under Product Liability Law. 6.3 If it becomes apparent during the defect correction that there is no defect in the Software and therefore no warranty case exists, but instead the error is due to improper installation, an unapproved application environment, intervention in the Software by the Customer or some other circumstance for which the Customer is responsible, e-spirit is entitled to bill the Customer for the costs incurred on the basis of the respective valid price list of e-spirit. III. Terms and Conditions for Software Maintenance Services 1. Subject of the Contract with Regard to Maintenance Services for FirstSpirit The subject of the contractual relationship with regard to the Software maintenance is the Software, as purchased by the Customer. e- Spirit undertakes to maintain the Software according to the following provisions. 2. Provision of Services 2.1 The agreed maintenance services will only be provided to the Customer. In general, servicing and maintenance work will be carried out in Dortmund. 2.2 e-spirit is entitled to engage one or several subcontractors to provide the services. 2.3 The following are not included in e-spirit's contractual maintenance services: Maintenance services which become necessary due to intervention or interference with the Software by the Customer or a third party; Maintenance services, which become necessary because the Customer has failed to installed updates or upgrades supplied; Maintenance for operation of the Software with other computer programs, except those listed in the technical documentation. Maintenance services for Software which is not used under normal conditions of use; Restoring the Customer's files; Computer hardware maintenance; Maintenance services which become necessary due to use of unplanned hardware; and Adjustment of the Software to the Customer's special needs, installation of the software, instruction in the same or the creation/modification of templates. 2.4 e-spirit maintains the respective current major version of the Software, e.g. 4.x, and the preceding major version, e.g. 3.x. Within a major version, the respective most up-to-date version is always maintained, i.e. for example, Version Remuneration 3.1 e-spirit receives from the Customer the regular maintenance fee shown in the Contract and in the Licence and Maintenance Agreement Schedule. 3.2 Insofar as the Customer acquires new licences for a further number of, for example, server installations, projects and Concurrent Clients or additional modules, etc., the remuneration to be paid by the Customer for maintenance of the Software is automatically based on the total licence price calculated for the Software on the basis of the additional server installations / projects / clients / modules, etc. Such an increase in maintenance fee takes place automatically with effect from the first of the month following the month in which the licence extension took place. An updated Licence and Maintenance Agreement Schedule will be drawn up, which then shows the current subject of maintenance and the remuneration. 3.3 The maintenance fee is due for payment on the first time on the date stipulated in the Contractor or in the Licence Schedule. For the time between this date and 31/12 of the same year, the fees for each remaining calendar month will be due in advance at 1/12 per month of the total maintenance fee. Thereafter the maintenance fee for a calendar year is due in advance on 30 January. 3.4 If maintenance work is to be carried out outside of Dortmund, the travel costs and expenses incurred will be invoiced separately. 3.5 If the Customer is more than two months in arrears with the maintenance fee, e-spirit is entitled to stop the maintenance services until the time at which the Customer has paid the outstanding remuneration. The Customer's payment obligation for the period in which e- Spirit stopped the maintenance services due to the Customer's arrears remains unaffected. 4. Maintenance Service, Removal of Malfunctions, Response and Processing Times

3 4.1 The purpose of the maintenance is to maintain the readiness for use of the programs at the Customer's premises and the removal of malfunctions that occur in the programs, however, without being able to exclude any interruptions whatsoever in the readiness for use. 4.2 The maintenance service is available to the Customer between 09:00 and 18:00 on Mondays to Fridays, except on public holidays in Germany or North Rhine-Westphalia (hereinafter referred to as the "Maintenance Time"). If and insofar as it is explicitly agreed in the Contract, the Customer can also be entitled to availability of the maintenance service around the clock ("24 x 7 mode") or some other define availability. 4.3 e-spirit will provide the Customer with a Trouble Ticket System (TTS), or an address, for the purpose of communication. A more detailed description of the technical availability and the processes of the e-spirit helpdesk is given in the "Helpdesk at e-spirit" document. 4.4 After receiving the report of the malfunction or the support enquiry, e-spirit will contact the Customer within the response times listed in the following. e-spirit will only provide activities under the Contract within the Maintenance Time, unless extended availability has been agreed. The Parties to the Contract agree the following service classes and response times), where analysis of the malfunction is defined as the latest start of the analysis activities within the Maintenance Time: Service class 5 (Emergency ) An emergency exists if use of the Software is acutely no longer possible whatsoever (e.g.: The FirstSpirit server is not accessible, where it was not possible to restart the server; it is not possible to log into the system.). Service class 4 (Critical ) A critical problem exists if a fault materially impairs the core functions for the maintenance and generation of publications of the FirstSpirit server, so that useful business use is no longer possible; the action requested by the Customer must be carried out in the short term (e.g.: publications or deployments are no longer possible, but important information must be placed on the internet soon) and there are not reasonable technical and/or organisational workarounds. Service class 3 (High ) A malfunction occurs, which it is very important to the Customer to have it removed, however, it does not prevent any action, which has to be carried out soon. This category also includes all malfunctions which cause substantial sub-functions of the FirstSpirit server to be impaired. The maintenance and generation of publications is however still possible (e.g.: Failure of the preview for editors). Service class 2 ( Normal Average ) The overall function of FirstSpirit is guaranteed. However, a malfunction occurs in a non-essential sub-function (e.g.: FirstSpirit client cannot be started on a computer). In addition, this category also includes all malfunctions that can be dealt with without increased priority. Service class 1 ( Low ) Each enquiry for which the Customer does not urgently require an answer is to be declared low. 4.5 Reported malfunctions and enquiries within the Maintenance Time and, if agreed, an extended availability will usually be processed according to the following response times: Error class / Service level Emergency (5) Critical (4) High (3) Normal and low (2 and 1) Response time ¹ 15 min 15 min 15 min 15 min Start of the error analysis within the 2-3 h 8 h 3 days 10 days maintenance or availability times ¹ Sending of an , which confirms receipt of the ticket in the ticket system. 4.6 If the Customer wants to report a malfunction via a created ticket or by , they shall give the most detailed description of the error they can and prepare a comment in text form. This comment must describe the error as precisely as the Customer can. After sending the comment, e-spirit will correct the malfunction within the scope of the times specified in Clause III A malfunction exists if the Software does not fulfil the contractual functions. Correction of the malfunction includes narrowing down the cause of the fault, error diagnostics and correcting the problem, if this is possible with reasonable effort. e-spirit reserves the right to choose the type of malfunction correction. Should an individual malfunction not be able to be corrected, if an insofar as it is possible, e-spirit will provide the Customer with a workaround. 4.7 Should it be established that the Customer caused the malfunctions due to incorrect use or improper intervention in the Software or is otherwise responsible for the malfunctions, the Customer is responsible for any consequences that arise. Further, in this case e-spirit is entitled to invoice the Customer separately for the costs incurred on the basis of the respective valid price list of e-spirit. 5. Updates and Upgrades The maintenance also includes the regular supply of updates and upgrades. Updates is the term used to describe further developments and debugging of the Software, upgrades are new development versions, which e-spirit assigns a new major version number. Loading the updates or upgrades supplied is not part of the software maintenance; the Customer is responsible for this. If the Customer fails to install the updates or upgrades, the duty to perform maintenance services can be limited in accordance with Clause 2.3, subclause 2.

4 6. Contract Terms and Termination 6.1 If maintenance services according to this Clause III are included in the Contract, the Contract is for a continuous obligation (named "Maintenance Agreement" for the purposes of Clause III of these General Terms and Conditions of Business). 6.2 The Maintenance Agreement is initially concluded for a period of 12 months (hereinafter referred to as the "Minimum Contract Term"). The Contract start date is given in the Contract. 6.3 Following the end of the minimum Contract term the Maintenance Agreement is automatically extended for a year, if it is not cancelled with a notice period of three months to the end of the minimum contract term or at the end of a subsequent Contract period. 6.4 If and insofar as extended availability of the maintenance services is agreed in the Contract ("24 x 7 mode" or another model), the Customer also has the option of cancelling the extended availability separately in compliance with the notice periods named in Clause III In this case the Maintenance Agreement otherwise continues to apply. 6.5 Both Parties to the Contract continue to have the right to terminate the Contract without notice provided the legal prerequisites exist. In the event of justified termination without notice by e-spirit, if the Customer is responsible for the termination reason, the Customer is obliged to pay e-spirit the maintenance fee less expenses saved by e-spirit until the date on which the Contract would end under ordinary termination with notice. 6.6 Customer declarations shall be made in writing. Compliance with this form is prerequisite for the validity of the termination. Facsimile and do not satisfy the need for the written form. 7. Customer's Duties to Cooperate 7.1 The Customer has the following duties to cooperate: The Customer shall notify e-spirit of any malfunctions that occur in text form without delay. Within the scope of that which can be reasonably expected, the Customer shall take measures to determine, narrow down and document malfunctions. If the Customer receives suggestions from e-spirit to correct a malfunction, the Customer is obliged to implement them. The Customer installs the updates and upgrades supplied by e-spirit within the scope of this Contract. During the Maintenance Time, the Customer shall allow the maintenance service unobstructed access to the computing unit on which the software is installed, usually through remote access. In addition, the Customer shall keep the technical equipment necessary for maintenance services to be carried out on site functional, such as electricity supply, telephone connections and data transmission lines and shall make these available free of charge within the scope of the maintenance services. On signing the Contract the Customer shall name an employee who works at the installation site as the contact for the maintenance service. The Customer is solely responsible for appropriate, if necessary continuous, backing up of their content and data according to the importance of the respective data. This especially also applies to all content/data which the Customer manages themselves through and with the Software. The Customer is also responsible, in particular before all announced maintenance work by e-spirit, to ensure that all data is backed up again on an external system or data carrier. 7.2 e-spirit is released from the obligation to provide maintenance services as long as the Customer fails to perform their duty to cooperate and this obstructs the provision of the services concerned. Further, the Customer is responsible for any losses or damage caused by a breach of their duty to cooperate. IV. Terms and Conditions for the Provision of Training Services. 1. Subject of the Contract with regard to the Provision of Training Services The subject of the contractual relationship with regard to the provision of training services is the training of the Customer's employees for deployment and use of the version of the FirstSpirit Software purchased by the Customer. 2. Provision of Services 2.1 e-spirit provides the scope of training services in the location agreed in the Contract. 2.2 The training documents and the trainers will be made available by e-spirit within the scope of the provision of the training services. e- Spirit is entitled to use one or several subcontractors to provide the service. 2.3 The workstations required for the respective training courses will be provided by the Customer for training courses which take place on site on the Customer's premises. A client workstation with access to the FirstSpirit server is required for each participant. 2.4 If a registration is withdrawn 14 days before the training course begins, 30 percent of the fees will be charged. If the withdrawal takes place eight days before the training begins or later, 50 percent of the fees are due. The full fee is incurred in the event of nonappearance or failure to inform of withdrawal beforehand. 2.5 If less than four people register the training course will be cancelled without replacement. 2.6 All prices are quoted at net rates and the respective rate of VAT current at the time of invoicing shall be added. This also applies to any travel expenses incurred. All amounts are due for payment within 30 days of the invoice date.

5 V. General Provisions 1. Liability 1.1 e-spirit is liable for the Customer's losses caused deliberately or due to gross negligence, which are the consequence of the nonexistence of a guaranteed property, which are due to culpable breach of essential contractual obligations (so-called Cardinal duties), which are the consequence of culpable damage to health, physical or fatal injuries or for a liability under the Product Liability Law, according to the statutory provisions. 1.2 Cardinal duties are those contractual duties whose fulfilment is essential in order to enable proper performance of the Contract and on which the Parties to the Contract can usually trust will be complied with, and whose breach endangers achievement of the contractual purpose on the other side. 1.3 In the event of breach of a Cardinal duty the liability provided the loss is merely due to slight negligence and does not concern fatal or physical injuries or damage to health is limited to those losses that can be typically expected within the scope of a contractual relationship such as the one here. 1.4 The amount of liability in the cases named in Clause 1.3 is also limited per loss to half the remuneration to be paid by the Customer. If the loss concerned occurs out of or in relation to services stipulated under Clause II of these General Terms and Conditions of Business, so the agreed remuneration for the services concerned shall be used for the calculation. If the loss arises out of or in relation to services stipulated under Clauses III and IV of these General Terms and Conditions of Business, the respective remuneration applicable to these services shall be used as the basis of calculation; 1.5 Otherwise liability for whatever legal reason of both e-spirit and its vicarious agents and assistants is excluded. 1.6 If the Customer incurs losses as the result of loss of data, e-spirit is only liable insofar as the loss would not have been avoided if the Customer had backed up all relevant data as described in Clause III Confidentiality 2.1 The Customer undertakes to main secrecy regarding the content, concept and implementation of programming carried out by e-spirit. 2.2 The Parties to the Contract undertake to permanently maintain secrecy regarding all information labelled confidential which they gain access to in the context of this Contract or is recognisable as business and operating secrets on the basis of other circumstances, and the content of this Contract including its annexes, not to pass on such information to third parties, record it or use it in any other way, unless the other Party to the Contract has explicitly agreed to this in writing. 2.3 The Parties to the Contract shall make suitable contractual arrangements with their employees or with persons who work for them to ensure that these persons also refrain from any use, passing on or recording of the information to be kept secret. 3. Final Provisions 3.1 A Proposal submitted by e-spirit automatically becomes invalid 60 days after it is submitted, without any other agreement and without any further reference. 3.2 With respect to all legal relationships arising out of the Contract and these General Terms and Conditions of Business, the Parties to the Contract agree that the Laws of the Federal Republic of Germany shall apply with exclusion of the UN Convention on Contracts for the International Sale of Goods and German and European international private law. 3.3 The legal venue for all disputes arising out of or in connection with this Contract and the place of performance is Dortmund. 3.4 Additions and amendment to this Contract shall be made in writing. This also applies to waiving of the written form. The Parties to the Contract explicitly agree it shall not be possible to cancel the need for the written form through action implying legal intent. Assurances shall also be made in writing. 3.5 The Customer may not transfer to third parties rights or duties arising out of this Contract without the written consent of e-spirit. 3.6 Should one or several provisions in this Contract be or become invalid, the validity of the remaining provisions of the Contract shall remain unaffected. The invalid provision/s shall instead be replaced by one or several legally valid provisions by way of supplementary contractual interpretation or construction, which best achieve the economic purpose identifiably pursued by the Parties to the Contract with the invalid provision/s. The same applies accordingly to the filling of any Contract loopholes. Dated: April 2013

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