Human Resources. Andrew Burgess
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- Della Potter
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1 Human Resources Andrew Burgess
2 40
3 30
4 hello? 20
5 10
6 0
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8 Big Data Connectivity Storage Processing Speed
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10 The robots of today CPU Physical Virtual Intelligent
11 The robots of today CPU Physical Virtual Intelligent
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17 The robots of today CPU Physical Virtual Intelligent
18 What is Robotic Process Automation? The use of flexible software tools to automate manual activities for the delivery of business processes or IT services
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20 Accounts Receivable; Billing, Dispute, Order Management automation of processing and reporting SIM card processing for mobile phone operators end to end automation of the SIM request and delivery process Automation of the completion of trades and transactions in Financial Services firms CHAPS processing Personal Loan Application Opening - Automation of process for new loan applications New customer onboarding processes Compliance Reporting automation: automated preparation of reports for the FCA Automated invoice processing Automated Fraudulent Account Closure Process - Rapid closure of compromised accounts
21 The number of days taken to close the month-end books of a Primary Health Care Trust, from 12
22 50% The amount the same firm thinks the headcount will be reduced by after three years
23 The number of minutes taken to complete a compliance audit at a major bank, from 7 hours
24 175m The reduction in bad debt provision at a global bank from automation
25 1200% The achievable ROI from automation at a medical billing company
26 Number of months required to achieve ROI at an online retailer
27 >250 The number of FTEs saved by a major UK utility company
28 The typical cost of a software agent compared to a typical offshore BPO FTE
29 The typical cost of a software agent compared to a typical onshore BPO FTE
30 The amount of hours that software robots require off for food, sleep, sickness and holiday
31
32 The robots of today CPU Physical Virtual Intelligent
33 The Automation Spectrum Ruled Based Process Characteristic AI / Learning Cognitive Structured Semi-structured (patterned) Input Type Unstructured (free form)
34 AI in Insurance The most value from AI will be delivered from the additional insights that it makes available Paper contracts Scanned Analysed Tagged Paper contracts Scanned Analysed Tagged Stored LPO AI Assessed Managed Stored AI
35 AutomatingH uman Resources
36 Job Posting
37 CV Matching
38 Candidate Screening
39 Interview Scheduling
40 Employee Onboarding
41 Employee Self Service
42 Risk management and analytics
43 Automation enables organic growth, avoiding expensive enterprise systems
44 The impact on HR
45 The automation lifecycle 1. A robot/computer cannot possibly do the tasks I do. 2. OK, it can do a lot of them, but it can t do everything I do. 3. OK, it can do everything I do, except it needs me when it breaks down, which is often. 4. OK, it operates flawlessly on routine stuff, but I need to train it for new tasks. 5. OK, it can have my old boring job, because it s obvious that was not a job that humans were meant to do. 6. Wow, now that robots are doing my old job, my new job is much more fun and pays more! 7. I am so glad a robot/computer cannot possibly do what I do now. 1. A robot/computer cannot possibly do the tasks I do
46 Less human resources = less Human Resources
47 The spotlight is on the Human Resources function to demonstrate value
48 HR as Business Partners RPA can enable streamlined and accurate processes, self-service and analytics
49 The rise of the C.A.O.
50 Automation leadership
51 Implementing RPA Identify processes with appropriate characteristics Create a candidate list of potential processes Carry out pilot and build business case Roll out robots Rules based / predictable / replicable High volume / scalable Interview scheduling Payroll, revenue management, fraud management Fulfillment in multiple backend systems Automated helpdesk facilities Supported by technology, or can be Dashboard management Job posting Rely on multiple systems / not addressed by existing integration Employee Onboarding Healthcare enrollment, claims and benefits configuration Where poor quality results in high risk and/or high cost Recruitment processing Document management and related automated processes
52 Future Implications
53
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55 > $900bn Market Capitalisation < 190,000 Employees
56 Resistance is futile Resisting the robots is futile; they re going to keep improving, and companies are going to keep buying and deploying them. And more fundamentally, resistance is deeply misguided because it s exactly the same as resisting progress toward a post-drudgery, postsweatshop world Andrew McAfee
57
58 Thank you Andrew Burgess ajburgess.com
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