ASSESSMENT OF THE IMPLEMENTATION OF THE ELECTRONIC CITY CARD SYSTEM IN BIAŁYSTOK
|
|
- Arthur Randall
- 7 years ago
- Views:
Transcription
1 INFORMATION SYSTEMS IN MANAGEMENT Information Systems in Management (2015) Vol. 4 (4) ASSESSMENT OF THE IMPLEMENTATION OF THE ELECTRONIC CITY CARD SYSTEM IN BIAŁYSTOK PIOTR WASILUK, TOMASZ ROKICKI Department of Economics and Organisation of Enterprises, Faculty of Economic Sciences (SGGW) The objective of the paper is to assess the implementation of the electronic city card system in the city of Białystok. The city card has been used since July 2011 in Białystok. This is a system which covers fewer functions than a similar system in Wrocław. A comparison of the city card with paper tickets with respect to the functions they cover is favourable for the new solution. A questionnaire study performed in 2014 among passengers resulted in a positive assessment of the new solution of the electronic city card system. Keywords: electronic city card system, city logistics, IT solution 1. Introduction Large cities are characterised by fast development in the areas of economy, production, culture and fast development of transportation networks [8]. Effective functioning of cities is possible as a result of managing transportation. Transport which includes the carriage of goods, persons and information by applying appropriate means is a core factor determining economic development of cities [1]. City logistics is applied to resolve problems related to the growing traffic in highly urbanised agglomerations [4]. The idea to apply logistics for those purposes was first applied in the late 1990s resulting in the establishment of a new field of knowledge [15]. City logistics has a macroeconomic dimension and nevertheless it is focused on specific areas functioning in specific micro regions [7]. The essence
2 of city logistics is provided e.g. in the definition developed by the Council of Logistics Management (CLM). City logistics is termed as a process of planning, performing and controlling of flows initiated outside and directed towards the city, initiated in the city and directed to the outside, passing through the city and internal in the city, and the accompanying flows of information, aimed at providing for the needs of city agglomerations in the area of management quality, life quality and development [14]. City logistics is also defined as a process optimising all activities related to the storage and transport performed by enterprises in the city with due focus on the surrounding of the processes, transport congestion and energy consumption in a market economy" [5]. According to B. Rzeczyński city logistics provides assumptions to optimise the city system with respect to planning, controlling and supervising all conditions that are subject to traffic, the occurring processes in the economic, ecological, technological and social dimensions [6]. Another definitions developed by German authors terms city logistics as a set of actions based on collaboration among forwarders, carriers and other entities in logistics centres as well as those outside centres, aimed at coordinating provisions to the city subject to combining goods flows in order to minimise the number of operations and goods traffic in the city [2]. City logistics consists in controlling the flows of all resources within the city between sub-systems [3]. Activities covered by city logistics may be carried out by city authorities as well as municipal companies such as public transport, utilities (gas, heat and water suppliers, city sewage treatment plants [16]. City transport and the related passenger flows are a specific area of city logistics [14]. Public transport consists in moving people (less frequently goods) solely within city limits or in the suburbs. Public transport is performed at specified time intervals along designated transportation routes and is generally accessible to inhabitants [18]. The application of modern technologies facilitating the use of public transport is a good solution resulting in acquiring a larger number of passengers for public transport. Those include multifunctional city cards [9]. The Electronic City Card System in Białystok uses microprocessor media that constitute a part of an intelligent system. A plastic card similar to a bank card is used. The required data is stored in the card memory. Cards are issued at designated outlets where they can be personalised and recharged. The name of the city card is often abused and identified with electronic tickets however, it may have at least one more function that a standard e-ticket. City cards may additionally be used for parking or entry to various cultural and sports facilities [10]. The functions of the Electronic City Card System include: possibility to operate loyalty programs, fast and seamless modifications to the prices, electronic sales f tickets, one method to charge services for several city services, monitoring of service quality, easy method to charge fees for riding without tickets, an 292
3 improved image of city services, possibility to generate analyses as required by customers, reduced costs of city services [11]. 2. Methods of research The objective of the paper is to present a modern method of information management in public transport - being the electronic city card system. The city of Białystok was selected for the study where such system was implemented in The study is based on questionnaires addressed at passengers and interviews with employees of the Municipal Public Transport Enterprises in Białystok. The questionnaires and interviews were held in the first quarter of The results of the research are presented in several stages. In the first stage, a comparison was made between the city card system applied in Białystok and the one implemented in Wrocław. Subsequently, a comparison was made between the functions of city cards and paper tickets. The questionnaires resulted in an assessment of city cards by passengers. 3. Results The electronic city card system in Białystok is a comprehensive IT solution covering passenger transport and payments for services provided by public transport operated by the City of Białystok. The system comprises a central system named the System Support Centre (COS), located in the City Office of Białystok and the interoperating site sub-systems that include: vehicle systems on board, electronic cards containing public transport tickets, card sales and personalisation outlets [12]. All those elements made up one integrated IT system supporting the Białystok City Card. The central system is composed of several modules responsible for various functions, e.g.: system administrator tasks, sales and overall customer service, card personalisation, data transmission, data processing and standardisation, analyses and report generation, monitoring of vehicle and data transmission to information boards at stops, analyses of contracts and operators settlements, support to the system responsible for calculation of passenger flows in public buses. The implementation of the electronic city card system in Białystok was preceded with a number of preparations. The first element was to implement an electronic system to measure punctuality in The next stage was to implement a modern passenger counting system in 2001 in 58 buses. Since 15 November 2010 it has been possible to pay with mobile phones for tickets [13]. The construction of an integrated electronic city card system began late in 2010 and the system was implemented in July On 14 July 2011 a full ticket offer was made available 293
4 on the basis of the electronic city card system. First, the new system was being tested with the old system of season paper tickets operating in parallel. Apart from Białystok, also the city of Wrocław decided to implement electronic city cards. In order to identify the sophistication level and the features of the systems, it is necessary to compare the systems and to present the functions of city cards in Białystok and in Wrocław. The Wrocław city card has been functioning since May 2010 and it is based on UBRANCARD. The major differences between systems used in Białystok and in Wrocław include the scope and the offered functions. The Wrocław card cover public tram and bus transport while the Białystok card covers solely buses. The operations of the cards, their functions, differences and similarities and plans for the future are presented in table 1. Table 1. Functions of the city cards in Białystok and in Wrocław Name of function Białystok City Card Wrocław City Card Electronic public transport ticket with a possibility of counting passengers Electronic city purse Fees for parking Tickets to Aquapark and the Zoo Operation in libraries Entry tickets to mass events. Payments with the city card. When a season ticket is purchased, public buses can be used. On entry, the tickets shall be approached to the activation device. The function enabling transfer of a specific amount, enables the purchase of single-ride tickets. The function is planned when the functions of the city card are extended. No function No function Entry to the city stadium. The function is planned by PKO When a season ticket is purchased, public buses and trams can be used. On entry, the tickets shall be approached to the activation device. No function only electronic city single-ride tickets can be purchased. The function operates in combination with the city card and the park meter system. It is possible to code the ticket to the card subject to prior personalisation. Possibility to use in selected Public City Libraries. No function Citibank City Debit Card, Visa prepaid Visa cards, paywave BZWBK Possibility to ride passenger trains without additional fees in Wrocław. Tickets for No function passenger trains Source: Author s study on the basis of information published on web sites The Wrocław city card integrates many more sphere of life of the inhabitants that the Białystok city card. The URBANCARD may be used as a reference for future development for the Białystok city card. Before implementing the city card, a system functioned in Białystok that was based on paper season tickets. Such tickets contained the holder s photo, their exact details and information on any reductions holders may have. The person verifying ticket validity also had to verify a separate document entitling to reductions. Such 294
5 season paper tickets were extended by the purchase of a special stamp at a customer service outlet with a validity date to use public transport in the specified zones and times. The ticket was comfortable to use since its usage within its validity was limited solely to displaying it controllers; no validation on buses was required. However, the system was open to abuse, did not provide sufficient information required to enhance public transport and adversely affected the image of public transport in Białystok. In order to assess the validity of the decision to implement the new system it is necessary to compare the season paper ticket system with the electronic city card system. Table 2 contains a specification of functions and operations performed by both systems. The first column presents a specific function or operation while the other two columns provide information on the relationship of each operation with the relevant system. In each line the word yes means that the specific function or operation is related to the relevant system while the word no means that it does not exist. More negative features were displayed by the season paper ticket system: as many as 19 out of 28 of all the operations and functions in the table. The electronic city card system had as few as 6 negative factors out of the 28 functions. Thus, the new system had more positive features than the previous one. Table 2. Functions of the electronic city card system and the periodic paper ticket system Function/operation City card Paper tickets Alignment of customers data with the sold services, possibility to determine the overall demand for a specific service yes yes Recharging the season ticket over the Internet yes no Planning of future demand for the services for a specific public line in terms of time and location yes no Identification of the number of passengers by age groups yes no Modification of transport tariffs for age groups yes no Acquisition of information on the places of ticket purchase at a specific time and identification of service outlets with excessive load yes yes Counting of passengers in each bus yes no Analysis of bus line load during the day yes no Automatic identification of delays at stops yes no Identification of the actual bus location yes no Possibility to acquire various information on passengers yes no Automatic generation of reports and analyses yes no Support to services related to settlement of services between the various involved entities yes no Ongoing supervision over the correct performance of services yes no Automatic information on any system failure yes no Possibility to account for all applicable reductions yes yes Need to hold a document confirming the right to reductions no yes Possibility to purchase single-ride tickets in vending machines on the bus for the passenger and accompanying persons yes no 295
6 Table 2. Continued Function/operation City card Paper tickets Possibility to purchase tickets from the driver yes yes Possibility to recharge the ticket only for the specific month irrespective of the recharging day yes yes Performance of more than one operation by the electronic ticket yes no Automatic analysis of punctuality yes no Need to place the ticket on the validation device yes no Possibility to forge tickets no yes Possibility to determine the passengers route by the operator yes no System failure rate yes no Modification to the prices of services without costs yes no Insufficient number of appropriate validation devices yes no In order to obtain an opinion on the implementation of the city card system in Białystok it was necessary to carry out a questionnaire among 100 random users of public transport. The questionnaire contained 20 questions. The questionnaire was completed by three persons aged up to 18, 62 persons aged 19-29, 21 persons aged 30-40, 7 persons aged and 7 persons above 51 years of age. Most of the persons completing the questionnaire identified commuting to school or work as the basic reason for travel (totally 65 persons) and the use public transport every day (57 respondents). Out of the 20 questions, six referred to the city card. The responses to question one showed that a majority - as many as 56 persons assessed the reliability of the system as good while nine persons stated that the reliability was very good (Fig. 1) Poorly and very poorly the reliability was assessed by 15 and 6 persons respectively and 14 persons were not using the city card. The assessment of the access to service outlets in Białystok was assessed slightly worse. Responses to the question are presented in Fig very good good poorly very poorly I do not use city card Figure 1. How do you assess the reliability of the city card system in Białystok? 296
7 very good good poorly very poorly I do not use city card Figure 2. How do you assess the accessibility of customer outlets where the city cards can be recharged? The largest number of users as many as 47 responded that the access to customer outlets where the city cards can be recharged was good. 31 respondents stated that the access to such outlets was unsatisfactory. The accessibility of such outlets was defined as very poor by four respondents, as very good by seven with 11 persons answering the questionnaire did not the city card. The questionnaire was also aimed at identifying the knowledge of users of the city card functions; therefore, an open question as also asked: Do you know the functions of the city card? The responses are presented in Fig rather I do not aware I do not know rather I know I know 69 Figure 3. Do you know the functions of the city card? A large majority of the respondents as many as 69 thought they were aware of the functions of the city card, 19 had no idea of such functions and two persons stated that they were not aware of the functions. Only 10 persons listed all the functions of the cards. The next question in the questionnaire was as follows: How do you assess the need to touch the card to the validating machine in a public bus? The results are presented in Fig
8 not onerous indifferent onerous very onerous I have no opinion Figure 4. How do you assess the need to touch the card to the validating machine in a public bus? Only five persons stated that the need to touch the card to the validating machine at entering a public bus was not onerous. A vast majority as many as 47 persons found the operation as very onerous, 24 as onerous, 21 were indifferent and only three persons had no opinion. The electronic purse as mentioned earlier is an additional function of the city card. The results of the questionnaire present that it is hardly used by users of public transport (Fig. 5) every day times per week once a weekly once every two weeks once a month less than once a month I do not use Figure 5. How often have you used the electronic purse function with the city card? A vast majority as many as 79 respondents died not use the electronic purse function and only as few as three persons used the function every day. A conclusion is that the function is not very useful for users. In order to assess the validity of the decision to implement the city card among passengers, the following question was asked: Do you think that the implementation of the city card in Białystok was a right decision? The result is presented in Fig
9 yes rather yes rather not I do not use I have no opinion 46 Figure 6. Do you think that the implementation of the city card in Białystok was a right decision? The responses to the question show that the decision to implement the city card was found as correct by users as it was confirmed by 33 respondents and as a principally right decision by 46 respondents. The decision to implement the system was negatively assessed by six respondents and as a rather incorrect decision by nine persons while six users of public transport had no opinion. Thus, the implementation of the electronic city card in Białystok was positively assessed by users. The fact is further confirmed by another question for a majority of people (53 respondents), the city card system was more favourable than the earlier system while 29 respondents selected the older system of season paper tickets as more favourable; 15 had no opinion and three persons did not remember the old system. The presented details provide the results to the question: which of the season ticket systems was more favourable for you? 4. Summary The electronic city card system is a modern solution to improve the management of public transport in many cities, e.g. in Białystok and in Wrocław. The Białystok city card is a system with a lower assessment than the UBRANCARD used in Wrocław since it has less functions integrating various spheres of life of the inhabitants and the system is less advanced. The proximity city card in Białystok provides access to season tickets containing all the available reductions, it provides for entry to the city stadium, has a possibility to cover functions for large families and the electronic purse function. The city card has many more functionalities than the previous season paper ticket system. The city card system provides for collection of data on passenger routes which ensures better planning of the occupancy of bus lines. However, the new system is more prone to generate errors than the previous one. 299
10 An analysis of the responses to the questionnaire by public transport passengers generates a conclusion that despite several deficiencies (e.g. the need to touch the city card to the validation machines at each entry to the bus, an insufficient number of recharging outlets), the inhabitants positively assess the implemented system. A majority of the inhabitants found the electronic city card system as a better solution than the previous season paper tickets. REFERENCES [1] Domańska A. (2006) Wpływ infrastruktury transportu drogowego na rozwój regionalny, PWN, Warszawa, 21. [2] Eberhart C. (1993) Citz-Logistik Kooperation von Speditionen, Internationales Verkehrswesen 1995, nr 3, [3] Gorzelec K., Wyszomirski O. (2002) Transport miejski w aglomeracji gdańskiej jako system logistyczny, Logistyka, nr 6, [4] Kazimierski J. (2007) Zarządzanie logistyczne w rozwoju miasta i regionu strategiczna rola centrów logistycznych, Zeszyty naukowe uniwersytetu szczecińskiego, Ekonomiczne problemy usług, nr 8, [5] Krawczyk D. (2010) Logistyka miejska oczami operatora logistycznego, Logistyka, nr 5, [6] Rzeczyński B. (2004) Technologia i logistyka transportowa a dynamika przestrzeni ekonomicznej miasta, Logistyka, nr 2, [7] Rzeczyński B. (2007) Logistyka miejska, Propedeutyka pierwszy polski wykład, Instytut Inżynierii Zarządzania Politechniki Poznańskiej, Poznań, 176. [8] Saniuk S., Witkowski K. (2011) Zadania infrastruktury transportu miejskiego w logistyce miejskiej, Logistyka, nr 2, [9] Starowicz W. (2010) Koncepcja rozwoju transportu publicznego w miastach, Kraków, [10] Strona internetowa portalu księgowych rty_miejskie_praktyczne_zastosowanie_its_w_miastach_polskich.html#, ( ). [11] Strona internetowa Spółki Akcyjnej zajmującej się nowoczesnymi rozwiązaniami biznesowymi: ( ). [12] Strona internetowa Miasta Białystok: funkcjonowania-systemu-transportu-publicznego-miasta-bialegostoku-%e2%80%93- etap-ii/default.aspx, ( ). [13] Strona internetowej Komunalnego Zakładu Komunikacyjnego w Białymstoku: ( ). 300
11 [14] Szymczak M. (2008) Logistyka miejska, Wydawnictwo Akademii Ekonomicznej w Poznaniu, Poznań, 26. [15] Witkowski K. (2007) Aspekt logistyki miejskiej w gospodarowaniu infrastrukturą transportową miasta, Prace Instytutu Prawa i Administracji PWSZ w Sulechowie, 203. [16] Witkowski K., Saniuk S. (2011) Aspekt logistyczny zarządzania infrastrukturą komunalną miasta, Logistyka, nr 2, 590. [17] Wittenbrink P (1993) Betriebliche und kommunale Maβnahmen im Rahmen einer verbesserten City-Logistik, Internationales Verkehrswesen, nr 5, [18] Zych M., Baran J. (2012) Porównanie organizacji komunikacji miejskiej w wybranych miastach świata i Polski, Logistyka, nr 6,
LOGISTICS OUTSOURCING RESULTS OF THE RESEARCH
LOGISTICS OUTSOURCING RESULTS OF THE RESEARCH Magdalena K. Gasowska* * University of Warsaw, Faculty of Management, Warsaw, 02-678, Poland, Email: mgasowska@mail.wz.uw.edu.pl Abstract The purpose of this
More informationAdditional division within elements of point infrastructure of transmission transport
Additional division within elements of point infrastructure of transmission transport Aleksander Pabian Czestochowa University of Technology, Faculty of Management Abstract The starting point of discussion
More informationSELECTED ASPECTS OF TRANSPORTATION SYSTEM MODELLING
TOTAL LOGISTIC MANAGEMENT No. 1 2008 PP. 15 24 Tomasz AMBROZIAK, Dariusz PYZA SELECTED ASPECTS OF TRANSPORTATION SYSTEM MODELLING Abstract: The paper presents selected aspects of the transport services
More informationMODELING THE ACCOUNTING SYSTEM IN ERP SOFTWARE
MODELING THE ACCOUNTING SYSTEM IN ERP SOFTWARE Paweł Kużdowicz 1, Dorota Kużdowicz 2, Anna Saniuk 3 1 University of Zielona Góra, Faculty of Economy and Management, Zielona Góra, Poland, EU 2 University
More informationKnowledge management in logistics
Krzysztof Wilk Katedra Systemów Sztucznej Inteligencji Akademia Ekonomiczna im. Oskara Langego we Wrocławiu e-mail: krzysztof.wilk@pwr.wroc.pl Knowledge management in logistics Summary The organizations
More informationCONVERGENCE OF ROAD INFRASTRUCTURE AS ELEMENT OF LOGISTIC DEVELOPMENT OF COUNTRY DOROTA SZAJT 1
Advanced Logistic Systems, Vol. 7, No. 1 (2013), pp. 97 104. CONVERGENCE OF ROAD INFRASTRUCTURE AS ELEMENT OF LOGISTIC DEVELOPMENT OF COUNTRY DOROTA SZAJT 1 Abstract: The development of density of national
More informationOUTSOURCING STRATEGY SELECTION FOR TRANSPORTATION SERVICES BASED ON THE MAKE-OR-BUY DECISION
TRANSPORT PROBLEMS 2015 PROBLEMY TRANSPORTU Volume 10 Issue 2 Maria CIEŚLA Faculty of Transport, Silesian University of Technology Krasiński 8, 40-019 Katowice, Poland Corresponding author. E-mail: maria.ciesla@polsl.pl
More informationCloud computing a risk or an opportunity for business
Available online at www.worldscientificnews.com WSN 48 (2016) 193-198 EISSN 2392-2192 Cloud computing a risk or an opportunity for business Marcin Krysiński a, Przemysław Miller 1,b 1 Department of Computer
More informationDESCRIPTION OF INDIVIDUAL COURSE UNIT. Field of study: Logistics Year: III Semester: 5. Logistics, 1
DESCRIPTION OF INDIVIDUAL COURSE UNIT Field of study: Year: III Semester: 5, 1 Institute of Natural Course unit title and Technical Operational Research / Badania operacyjne 3th year/semester 5 Study programme:
More informationINFORMATION FLOW IN SUPPLY CHAIN MANAGEMENT WITH AN EXAMPLE OF WASTE MANAGEMENT COMPANY. Czestochowa University of Technology, Management Faculty
INFORMATION FLOW IN SUPPLY CHAIN MANAGEMENT WITH AN EXAMPLE OF WASTE MANAGEMENT COMPANY Joanna Nowakowska-Grunt, Janusz K. Grabara Czestochowa University of Technology, Management Faculty Abstract: The
More informationEnglish National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions
English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions 1. Who is eligible for a pass? From April 2010, the age of eligibility for concessionary bus travel was brought
More informationE-LOGISTICS ASPECTS OF FUNCTIONING
E-LOGISTICS ASPECTS OF FUNCTIONING Ryszard Barcik, Marcin Jakubiec Key words: e-business, e-logistics, B2B, B2C, C2C, data base, EDI, RFID, escm Abstract In the background of changing situation on local
More informationIN POLAND, MASS TRANSIT GETS A LIFT FROM MASTERCARD PAYPASS
IN POLAND, MASS TRANSIT GETS A LIFT FROM MASTERCARD PAYPASS GROWTH IN PAYPASS USAGE FOR TRANSIT IN WARSAW AND WROCLAW 190% IS NEARLY TWICE THAT FOR OVERALL PAYPASS GROWTH IN POLAND. 1 EXECUTIVE SUMMARY
More informationINTELLIGENT ELECTRIC SYSTEMS IN URBAN TRAFFIC CONTROL. Marek Horyński
TEKA Kom. Mot. Energ. Roln. OL PAN, 2007, 7, 110 115 INTELLIGENT ELECTRIC SYSTEMS IN URBAN TRAFFIC CONTROL Marek Horyński Department of Computer and Electrical Engineering Lublin University of Technology,
More informationwww.margento.com mobile transaction solutions
www.margento.com mobile transaction solutions PHASE 1 Successful cities must balance social, economic and environmental needs. They must transform from passive services administrators to proactive managers
More informationIMPACT OF URBAN TRANSPORT SYSTEMS ON THE ATTRACTIVENESS OF POLISH AIRPORTS
TRANSBALTICA 20 The 7 th International Conference May 56, 20, Vilnius, Lithuania Selected papers ISSN 2029-2376 print / ISSN 2029-2384 online ISBN 978-9955-28-840-4 http://transbaltica.vgtu.ltt Vilnius
More informationFLEET MANAGEMENT MODEL AS THE EFFICIENCY INCREASE INSTRUMENT IN THE POLICE. Robert Tomanek *
FLEET MANAGEMENT MODEL AS THE EFFICIENCY INCREASE INSTRUMENT IN THE POLICE 1. Introduction Robert Tomanek * The observation of changes in the public sector (not only in Poland) suggests that the adaptation
More informatione: info@amco.gr w: www.amco.gr Inspired Technologies
Amco SA 25 Amfiaraou str., PO 10442, Athens, Greece Production plant 7th Km Korinthou-Argous Nat. Road PO 20100, Korinthos, Greece t: +30 2105907000 f: +30 2105912711 e: info@amco.gr w: www.amco.gr Inspired
More informationPolicies and progress on transport access, including access for the rural population and low-income households
Transport Policies and progress on transport access, including access for the rural population and low-income households The newest long-term strategy of the Ministry of Transport and Communications Finland,
More informationComputer Systems Aided Management in
International Journal on Marine Navigation and Safety of Sea Transportation Volume 6 Number 3 September 2012 Computer Systems Aided Management in Logistics K. Chwesiuk Maritime University of Szczecin,
More informationADVANTAGES OF COLLABORATIVE APPROACH IN CUSTOMER SERVICE MANAGEMENT
ADVANTAGES OF COLLABORATIVE APPROACH IN CUSTOMER SERVICE MANAGEMENT Bogdan Wierzbiński* and Tomasz Surmacz* * Department of Marketing and Entrepreneurship, University of Rzeszow, Rzeszow, Poland, Email:
More informationRAILWAYS IN INTERMODAL TRANSPORT IN POLAND
RAILWAYS IN INTERMODAL TRANSPORT IN POLAND Marta Kadłubek* * Institute of Logistics and International Management, Faculty of Management, Czestochowa University of Technology, Czestochowa, 42-200, Poland,
More informationMARKETING LOGISTICS. Bielsko- Biała, Poland Email:rbarcik@ath.bielsko.pl. Bielsko- Biała, Poland Email:m.jakubiec@ath.bielsko.pl
MARKETING LOGISTICS Ryszard Barcik 1, Marcin Jakubiec 2 1 University of Bielsko-Biała, Faculty of Management and Computer Sciences,Ul. Willowa 2, 43-309 Bielsko- Biała, Poland Email:rbarcik@ath.bielsko.pl
More informationWorld Class Manufacturing characteristcs and implementation in an automotive enteprise
Scientific Journals Maritime University of Szczecin Zeszyty Naukowe Akademia Morska w Szczecinie 2012, 32(104) z. 1 pp. 42 47 2012, 32(104) z. 1 s. 42 47 World Class Manufacturing characteristcs and implementation
More informationDIAGNOSE OF THE ORGANIZATION DEVELOPMENT - RESEARCH RESULTS
DIAGNOSE OF THE ORGANIZATION DEVELOPMENT - RESEARCH RESULTS Sławomir LUŚCIŃSKI, Wacław GIERULSKI Summary: This paper presents the original method of the diagnose of the organization development together
More informationA guide to your new tram service
A guide to your new tram service Ticket prices Tram times Single ticket A single journey on the tram route Return ticket A return journey to the airport Monday - Saturday Adult Child aged 5-15 inclusive
More information01LG Corp. Overview. Korea Employee 125,000 Plants 40 R&D Center 70. Overseas Employees 88,000 Local subsidiaries 200 - Plants : 50 -R&D: 20
01LG Corp. Overview Korea Employee 125,000 Plants 40 R&D Center 70 Overseas Employees 88,000 Local subsidiaries 200 - Plants : 50 -R&D: 20 01LG Corp. Business Area z 12 14 31 02LG CNS Overview LG N-Sys
More informationOCCUPATIONAL SAFETY MANAGEMENT IN SELECTED LOGISTICS SYSTEMS
OCCUPATIONAL SAFETY MANAGEMENT IN SELECTED LOGISTICS SYSTEMS Abstract: Actions being performed in logistic processes may be hazardous for employees health and lives, especially due to the fact that most
More informationOUTSOURCING IN REVERSE LOGISTICS
OUTSOURCING IN REVERSE LOGISTICS Janusz Grabara, PhD, grabara@zim.pcz.pl Czestochowa University of Technology, Management Faculty Abstract: Nowadays cost reduction is a fundamental strategy used in companies
More informationSELECTED TOOLS OF INFORMATION FLOW MANAGEMENT IN LOGISTICS
Joanna Nowakowska-Grunt Aleksandra Nowakowska Czestochowa University of Technology SELECTED TOOLS OF INFORMATION FLOW MANAGEMENT IN LOGISTICS Introduction Analysing the logistics processes implemented
More informationTaxicab Driver Sample Forms. 1. Tasks. Task 1. Task 2
Sample Forms Taxi and limousine drivers drive automobiles and limousines to transport passengers. Taxi and limousine drivers are employed by taxi and other transportation service companies, or they may
More informationTransport demands in suburbanized locations
Agronomy Research 12(2), 351 358, 2014 Transport demands in suburbanized locations M. Lukeš *, M. Kotek and M. Růžička Faculty of Engineering, Czech University of Life Sciences Prague, 165 21 Prague 6
More informationElectronic ticketing the key to linking different means of transportation
Electronic ticketing the key to linking different means of transportation Pre-press conference InnoTrans 2012 Nils Schmidt Head of City IT Siemens Mobility and Logistics Division Vienna, June 28, 2012
More informationDEVELOPMENT OF LOGISTICS CENTRES IN POLAND
DEVELOPMENT OF LOGISTICS CENTRES IN POLAND Dr Beata Skowron-Grabowska, beatas@zim.pcz.pl Czestochowa University of Technology, Management Faculty Abstract:Present economy requires creating special new
More informationIntegration of innovative technologies in the public transport system
Integration of innovative technologies in the public transport system Common Information Ltd BMS Technology develops and integrates innovative technologies, offering its solutions for both public and private
More informationPARKING PRACTICE NOTES Revised March 2012. Technology in the Parking industry
PARKING PRACTICE NOTES Revised March 2012 Technology in the Parking industry Introduction Revised March 2012 The use of technology within the parking industry across the UK has become increasingly widespread
More informationCase study summary TISSÉO - SMTC France
/ SUMMARY summary 2014 Ashden Award winner Supported by With the phenomenal 80% increase in public transport journeys that Tisséo-SMTC has achieved in just seven years, it is leading the way to a future
More informationIntegrated Public Transport Control Systems Information Day
Integrated Public Transport Control Systems Information Day www.wyg.com creative minds safe hands Tender Procedure 1 Integrated Package Electronic Ticketing AVL / RTPI On-bus CCTV Intersection CCTV / Bus
More informationCUSTOMER LOYALTY MANAGEMENT FOR OCCASIONAL RIDERS ANALYSIS OF OCCASIONAL RIDERS USER BEHAVIOUR
CUSTOMER LOYALTY MANAGEMENT FOR OCCASIONAL RIDERS ANALYSIS OF OCCASIONAL RIDERS USER BEHAVIOUR BRETZGER, FRANK PROBST & CONSORTEN, MARKETING-BERATUNG, DRESDEN, GERMANY 1. INTRODUCTION In the last years
More informationThe Environmental Management System at the Municipal Bus Company in Uppsala, Sweden
Case Study 4 Gamla Uppsala Buss AB Sweden L The Environmental Management System at the Municipal Bus Company in Uppsala, Sweden 1 The Municipal Bus Company Public Transport in Uppsala Public transport
More informationAFC BUS TAXI BIS. Solutions for Traffic Information and Fare Collection
AFC BUS Solutions for Traffic Information and Fare Collection TAXI www.atec.kr 1451-78, Seocho-gu, Seocho-dong, Seoul, Korea TEL: 82-2-2190-5000 / FAX: 82-2-2190-5119 BIS ONE STOP SERVICE PROGRAM Service
More informationSWOT Analysis on Interconnectivity and Public Transport Service Analysis
Draft Final Reports WP4 and WP5 SWOT Analysis on Interconnectivity and Public Transport Service Analysis Evaluated for Karlovy Vary, Poznan, Wroclaw and Trieste by University of Information, Technology
More informationsiemens.com/mobility Travel smarter with electronic ticketing
siemens.com/mobility Travel smarter with electronic ticketing Translated reprint from: Nahverkehrs-praxis, March 2013 Travel smarter with electronic ticketing In future, intelligent electronic ticketing
More informationTQM TOOLS IN CRISIS MANAGEMENT
TQM TOOLS IN CRISIS MANAGEMENT Anna Starosta 1 Grzegorz Zieliński 2 Abstract The current article is concerned with basic aspects connected with improvement of crisis management activities employed by economic
More informationMobility Management for Companies
Regina Luedert, 2MOVE2 Measure Leader S7.01 Mobility Information and Service Centre Stuttgart Municipality of Stuttgart / Germany Stuttgart / Germany 600,000 inhabitants Centre of the metropolitan Region
More informationBackground to the Norwegian Ministry of Transport and Communications support for the measures
TØI report 738/2004 Author(s): Nils Fearnley and Åse Nossum Oslo 2004, 45 pages, Norwegian language mary: Public transport packages of measures 1996-2000 Economic evaluations Background to the Norwegian
More informatione-ticketing system in Tallinn
28 January 2013 e-ticketing system in Tallinn Tallinn Transport Department 28 January 2013 E-ticketing systemi in Tallinn PT New ticketing system was launched on the 21st of September 2012 Free PT for
More informationSELECTED ASPECTS OF FINANCIAL PLANNING AT MINING COMPANIES** 1. Introduction. Patrycja B k*
AGH Journal of Mining and Geoengineering vol. 36 No. 3 2012 Patrycja B k* SELECTED ASPECTS OF FINANCIAL PLANNING AT MINING COMPANIES** 1. Introduction Planning represents one of the functions of the management
More informationRight of way for mobility. The Bus Rapid Transit (BRT) traffic concept. MAN kann.
Right of way for mobility. The Bus Rapid Transit (BRT) traffic concept. MAN kann. Crowded roads, traffic jams and stress are typical of the traffic situation in big cities the whole world over. The increasing
More informationParking Management. Index. Purpose. Description. Relevance for Large Scale Events. Options. Technologies. Impacts. Integration potential
Parking Management Index Purpose Description Relevance for Large Scale Events Options Technologies Impacts Integration potential Implementation Best Cases and Examples 1 of 13 Purpose Parking planning
More informationHow To Use A Dynamic Passenger Information System (Dpi)
Improved passenger satisfaction Central Software for Dynamic Passenger DPIInformation Systems DPI Clarity. Reliability. Knowing when you will leave. Tangible waiting experience Real-time dynamic passenger
More informationThe use of quality management systems for limiting the risk of business processes
Scientific Journals Maritime University of Szczecin Zeszyty Naukowe Akademia Morska w Szczecinie 2012, 32(104) z. 1 pp. 108 114 2012, 32(104) z. 1 s. 108 114 The use of quality management systems for limiting
More informationA smart mobile fare collection system for public transit
A smart mobile fare collection system for public transit A W A R D S Powerful Answers Award HopOn s Unique Solution HopOn is a unique solution that can be easily integrated in every form of public transit:
More informationWriting a degree project at Lund University student perspectives
1 Writing a degree project at Lund University student perspectives Summary This report summarises the results of a survey that focused on the students experiences of writing a degree project at Lund University.
More informationLatest anf Future Development Plans in Helsinki
Latest anf Future Development Plans in Helsinki Ville Lehmuskoski, Planning Director Best seminar, 16th November 2006 Content of the presentation Traffic Signal Priorities and Passenger Information (HELMI)
More informationCUSTOMER RELATIONSHIP MANAGEMENT IN A FITNESS CLUB CASE STUDY OF IT SOLUTIONS APPLIED IN A SELECTED ORGANIZATION
INFORMATYKA EKONOMICZNA BUSINESS INFORMATICS 4(34). 2014 ISSN 1507-3858 Aleksandra Leśniewska University School of Physical Education in Wrocław e-mail: aleksandra.lesniewska@awf.wroc.pl CUSTOMER RELATIONSHIP
More informationThe College of Europe Natolin (Warsaw) campus is situated in Warsaw, Ursynów district. It is easy to reach either by bus, metro or taxi.
European Interdisciplinary Studies: the Internal and External Dimensions of the European Union Natolin (Warsaw) campus Academic year: 2011-2012 The College of Europe Natolin (Warsaw) campus is situated
More informationEvaluation of costs and profitability of services applying the SAS Activity-Based Management system with the Airport as an example
Arkadiusz Januszewski * Evaluation of costs and profitability of services applying the SAS Activity-Based Management system with the Airport as an example Introduction The costs and profitability analysis
More informationTHE ROLE OF E-LEARNING IN EDUCATIONAL PROCESSES
Advances in Science and Technology Research Journal Volume 8, No. 24, Dec. 2014, pages 61 65 DOI: 10.12913/22998624/569 Review Article THE ROLE OF E-LEARNING IN EDUCATIONAL PROCESSES Aneta Duda 1, Sylwester
More informationPost-Merger Integration at Sachtleben
Post-Merger Integration at Sachtleben The seamless merging of operational business processes and systems by BearingPoint In just ten months, BearingPoint brought together the key operational processes,
More informationMANUFACTURING COST MANAGEMENT IN MICROSOFT DYNAMICS NAV 5.0 A CASE STUDY
TOTAL LOGISTIC MANAGEMENT No. 1 2008 PP. 185 194 Marcin WOCH, Piotr ŁEBKOWSKI MANUFACTURING COST MANAGEMENT IN MICROSOFT DYNAMICS NAV 5.0 A CASE STUDY Abstract: This article presents manufacturing costs
More informationTOTAL NUMBER OF DEATHS DUE TO LEVEL CROSSING ACCIDENTS
LEVEL CROSSING ACCIDENT FATALITIES The purpose of this publication is to provide an overview of level crossing fatalities in Australia. The information provided is based on unpublished data obtained from
More informationREVERSE LOGISTICS AS THE ELEMENT OF ENTERPRISE MANAGEMENT
REVERSE LOGISTICS AS THE ELEMENT OF ENTERPRISE MANAGEMENT Iwona Grabara, Msc, igrabara@zim.pcz.pl Czestochowa University of Technology Aleksandra Nowakowska, Msc, anowa@zim.pcz.pl Czestochowa University
More informationHow B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite
How B2B Customer Self-Service Impacts the Customer and Your Bottom Line Introduction For small to mid-sized businesses trying to grow and compete with their larger counterparts, having close relationships
More informationMODELLING AND SIMULATION OF PROCUREMENT PROCESSES
MODELLING AND SIMULATION OF PROCUREMENT PROCESSES Roman Domański*, Michał Adamczak*, Piotr Cyplik*, Żaneta Pruska* and Martyna Malak* * Chair of Logistics Systems, Poznan School of Logistics, Poznan 61-755,
More informationSmart Transport ITS Norway
www.steria.com Smart Transport ITS Norway Intelligent Transport Systems for all users Pierre Basquin Steria Steria Delivering IT and business process outsourcing services We provide a full range of IT
More informationTicketing and user information systems in Public Transport in Thessaloniki area
Ticketing and user information systems in Public Transport in Thessaloniki area ChrysaVizmpa, Transport Planner Engineer Thessaloniki Public Transport Authority «Technology, Mobility governance and Public
More informationGeneral Travel Conditions of Helsinki Region Transport
2015 General Travel Conditions of Helsinki Region Transport Helsinki Region Transport General Travel Conditions 1.1.2015 The Helsinki Region Transport (HSL) Travel Conditions apply to public transport
More informationINTRODUCTION OF ELECTRONIC CARD SYSTEM IN LITHUANIAN CITY PASSENGER TRANSPORT
INTRODUCTION OF ELECTRONIC CARD SYSTEM IN LITHUANIAN CITY PASSENGER TRANSPORT Jonas Butkevičius Vilnius Gediminas Technical University Dept. of Transport Management Plytines Str. 27, LT-10105, Vilnius,
More informationAnalysis and Implementation Phases in the Two-Segmental Model of Information Systems Lifecycle
Proceedings of the Federated Conference on Computer Science and Information Systems pp. 1041 1046 ISBN 978-83-60810-51-4 Analysis and Implementation Phases in the Two-Segmental Model of Information Systems
More informationQUALITY OF THE LOGISTIC CUSTOMER SERVICE IN SERVICE AREA
TOTAL LOGISTIC MANAGEMENT No. 1 2008 PP. 145 151 Grażyna RADZIEJOWSKA QUALITY OF THE LOGISTIC CUSTOMER SERVICE IN SERVICE AREA Abstract: The paper presents the issue of customer logistics. Particular attention
More informationTHE PROBLEM OF ACHIEVING COMPETITIVE ADVANTAGE IN THE TRANSPORT SERVICES SECTOR
MEDZINÁRODNÁ VEDECKÁ KONFERENCIA GLOBALIZÁCIA A JEJ SOCIÁLNO EKONOMICKÉ DÔSLEDKY 08 THE PROBLEM OF ACHIEVING COMPETITIVE ADVANTAGE IN THE TRANSPORT SERVICES SECTOR Pawel Romanow 1 Maciej Stajniak 2 Key
More informationTaxi Licensing Scrutiny Review
Taxi Licensing Scrutiny Review Summary of Consultation Findings Response Rates 40 surveys were issued by post/email with a closing date of 12 January 2011. 10 responses were received resulting in a 25%
More informationFull-time MSc in Logistics and Supply Chain Management
Full-time MSc in Logistics and Supply Chain Management Course structure and content 2016-2017 The course has been developed to produce expert logistics and supply chain professionals who can take the skills
More informationLG CNS New Leader in Smart Card Payment Systems for Public Transportation
LG CNS New Leader in Smart Card Payment Systems for Public Transportation Improving operation efficiency while maximizing revenue With escalating energy prices in today s economy, demands for public transportation
More informationGeneral Corporate Social Responsibility Policy 20/10/15
General Corporate Social Responsibility Policy 20/10/15 CONTENT GENERAL CORPORATE SOCIAL RESPONSIBILITY POLICY 3 OBJECTIVES 3 1. Objectives of the General Corporate Social Responsibility Policy 3 PRINCIPLES
More informationEnhancing Effectiveness of WATIR through Keyword Driven Framework
Enhancing Effectiveness of WATIR through Keyword Driven Framework AVASOFT Technologies PVT Ltd, Chennai 600042 1 P a g e Table of Contents 1.0 Abstract..3 2.0 Technology Overview... 4 2.1 Ruby... 4 2.2
More informationTicket prices. From 1 January 2016. HSL Customer Service Tel. 09 4766 4000 Mon-Fri 7am-7pm, Sat-Sun 9am-5pm. www.hsl.fi www.reittiopas.
From 1 January 2016 HSL Customer Service Tel. 09 4766 4000 Mon-Fri 7am-7pm, Sat-Sun 9am-5pm www.hsl.fi www.reittiopas.fi/en/ Ticket prices Region Transport Travel Card season tickets You can load on your
More informationSCHEDULE OF FEES & CHARGES COLLECTED BY BANK ZACHODNI WBK S.A. FOR BANKING SERVICES PROVIDED TO PERSONAL CUSTOMERS
SCHEDULE OF FEES & CHARGES COLLECTED BY BANK ZACHODNI WBK S.A. FOR BANKING SERVICES PROVIDED TO PERSONAL CUSTOMERS ELECTRONIC MONEY INSTRUMENTS AND OTHER ELECTRONIC PAYMENT INSTRUMENTS Effective as of
More informationSunGO Fare Payment General Information
SunGO Fare Payment General Information What is SunGO? SunGO utilizes Smart Card technology to provide a convenient way to pay and transfer throughout the region with ease on Sun Tran, Sun Express, Sun
More informationYour Power. Traction energy
Your Power Traction energy Table of content 1. What is traction energy? 3 1.1 From producer to train 1.2 Advantages 1.3 Energy, voltage or current 1.4 Transport and distribution 1.5 Supply of traction
More informationREVERSE LOGISTICS IN GLOBALIZATION ASPECTS
REVERSE LOGISTICS IN GLOBALIZATION ASPECTS Professor Ph.D. Janusz Grabara, Czestochowa University of Technology, grabara@zim.pcz.pl Msc Iwona Grabara, Czestochowa University of Technology, igrabara@zim.pcz.pl
More informationTurn the Tide promote green, inclusive and sustainable urban mobility
Turn the Tide promote green, inclusive and sustainable urban mobility Word Urban Forum WUF VI 5th September 2012, Naples Light Railway Bursa, Turkey Location and Characteristics of Bursa Municipality About
More informationNOTTINGHAM. Workplace Parking Levy
Workplace Parking Levy NOTTINGHAM About Nottingham Nottingham is an ambitious and vibrant city. It is designated as a core city and is ranked as a top ten UK retail centre. The Greater Nottingham economy
More informationTAR25 audio recorder. User manual Version 1.03
TAR25 audio recorder User manual Version 1.03 This recorder is the smallest audio recorder available on a market. You can record any audio or human conversation in high quality and store all into the internal
More informationSmart Card Fare Payment Solutions For Public Transportation
Smart Card Fare Payment Solutions For Public Transportation Take the next step in transit: Streamlined and seamless The next generation of fare collection technology has arrived. By adopting a fare payment
More informationFrequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs) Why are we charging for parking? Due to the implementation of paid parking within the Parliamentary Triangle, the Department of Parliamentary Services (DPS) is implementing
More informationTicketing System, Package Products (transport and tourism) and Transport Information System in La Rochelle
Topic: Integrated ticketing Submission date: 2006 Name of measure/service etc: Ticketing System, Package Products (transport and tourism) and Transport Information System in La Rochelle Location: Communauté
More informationAdvanced Technologies
Amco sa Head office 2 Anakreontos Str., PO 12243, Aigaleo Athens, Greece Production plant 7th Km Korinthou-Argous Nat. Road PO 20100, Korinthos, Greece t: +30 2105907000 f: +30 2105912711 e: info@amco.gr
More informationPioneering parking management systems ICA MultiTicket
Pioneering parking management systems ICA MultiTicket THE FUTURE OF PARKING Thinking forward Financial flexibility in chip card and barcode versions 30 years experience and service As a multi-ticket system
More informationShareholder Presentation
Shareholder Presentation 30 June 2016 Shareholder Presentation June 2016 1 Agenda 1. Introduction 2. Strategy revisited 3. Fleet Systems: Further consolidation 4. Passenger Systems: Update on Region Services
More informationPenalty Fares information
Penalty Fares information Do you have any questions? For further information about Penalty Fares on Greater Anglia services please contact our Customer Service team: Remember: Buy a ticket before you travel
More informationPublic transport with buses requirements - the next generation activities of the VDV
Public transport with buses requirements - the next generation activities of the VDV Martin Schmitz Technical Director VDV Coordinato da: Organizzato da: 30 31 gennaio 2014 Association of German Transport
More informationKNOWLEDGE MANAGEMENT IN IT COMPANIES IN POLAND
KNOWLEDGE MANAGEMENT IN IT COMPANIES IN POLAND Bartlomiej Zinczuk Maria Curie Skłodowska University, Economics Department, Poland bzinczuk@post.pl Dorota Chmielewska-Muciek Maria Curie Skłodowska University,
More informationIntegrated Public Transport. Planning. National workshop on promoting sustainable transport solutions for East Africa
Integrated Public Transport National workshop on promoting sustainable transport solutions for East Africa Carly Koinange, GEF Sustran Consultant UN-HABITAT Urban Mobility Unit Urban Basic Services Branch
More informationHow to get to the College? Useful addresses
How to get to the College? The Natolin campus of College of Europe is situated in Warsaw, Ursynów district. It is easy to reach either by bus, metro or taxi. Please find below instructions on how to get
More informationWHITE PAPER THE PAIN OF IBM LOTUS DOMINO EMAIL BROADCASTING OPTIMIZING DELIVERY PERFORMANCE
WHITE PAPER THE PAIN OF IBM LOTUS DOMINO EMAIL BROADCASTING OPTIMIZING DELIVERY PERFORMANCE As a general purpose e-mail system, IBM Lotus Notes/Domino (Domino) provides powerful e-mail authoring, transport,
More informationXerox Transportation: Policy adaptive ITS services
Xerox Transportation: Policy adaptive ITS services Richard Harris, Solution Director International Transportation and Government 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design
More information[Author Name] [Type the abstract of the document here. The abstract is typically a short summary of the contentsof the document.] Utility Take-Home
[Author Name] [Type the abstract of the document here. The abstract is typically a short summary of the contentsof the document.] Utility Take-Home Vehicle Policy Example Fleet Management Approved by:
More informationWEST YORKSHIRE BUS STRATEGY
WEST YORKSHIRE BUS STRATEGY Phase 1 Consultation on Vision and Principles Introduction and Purpose There is a statutory requirement for the West Yorkshire Combined Authority (WYCA) to produce a Local Transport
More information