Iowa State Government Reorganization Commission

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1 Iowa State Government Reorganization Commission Colin Nurse. Chief Technology Officer, Microsoft State & Local Government

2 Microsoft s Commitment to Iowa Communities Microsoft s Partners Microsoft works with more than 780 partner companies that build technology tools and services on the Microsoft Platform, creating jobs and revenue in Iowa. Microsoft Office in Des Moines West Des Moines Microsoft Data Center Project Microsoft s giving programs in Iowa Since 2003, the company has given and matched employee gifts totaling more than $19.9 million in cash, curriculum, software and Volunteer hours in the State of Iowa Workforce Training Programs Unlimited Potential and Elevate America Programs Tech Soup, Partner in Learning, Boys and Girls Clubs of America

3 Iowa State Government Reorganization Commission To the credit of your state policymaking leadership, an important decision has already been made. Better use of IT in general will be a major consideration in whatever you do to, in the words of your commission s charge, improve efficiency, modernize processes, eliminate duplication and outdated processes, reduce costs, and increase accountability. To Address the Commissions specific charge I will respond to 4 Questions: What best practices have other states identified as essential to successful IT consolidation? What options are available to reduce the number of servers currently deployed around state government? What options are available when considering so-called Cloud computing? What real difference could IT make in providing better government services while producing savings to the State of Iowa?

4 State Governments Consolidating IT Status of States IT Consolidation Initiatives Initiative Percent Count Completed 14% 4 of 29 In Progress/ Partial 38% 11 of 29 In Planning Phase 24% 7 of 29 Proposed 17% 5 of 29 No Activity 7% 2 of 29 The overall picture is that States are either Consolidated, Have Consolidation Projects in Progress or planning to consolidate. The level of progress can be measured by the amount of very direct mandated support. Source: NASCIO

5 Consolidation Positioning

6 Other Consolidation Project Best Practices Ensure strong Leadership, with Support from Elected Officials and Senior Management Have an IT strategy agreed with the Leadership When recruiting the Infrastructure team, ensure the recruiting process is fair and equitable, the world will know if it is not Consolidate hardware and Software platforms down to strategic vendors Have an Enterprise Architecture & Standards, Plus a Project Management office Recruit experienced staff from the Line of Business to be your eyes and ears of the business, Ideally they should work for IT, Customer Account leads. Ensure customer account leads are a part of the Line of Business management structure Introduce IT service performance metrics, that show scale, volume and uptime of IT service provided to date, good and bad, and as the customer sees and experiences it. Institute and reward Customer Service culture, IT is only there to enable the business

7 Consolidation Benefits It is a less expensive to run, Less Staff, Supports the ageing workforce crisis Greater economies of scale More efficient use of the Server assets, 24 hours per day, Less Servers, through Virtualization Improved Scalability & Performance, Greater use of High Availability technologies Consistency of service levels and management It is more secure, Faster security Patching and Management of risk Less internet exposed access points Enterprise Wide view with consistent security, Privacy and data retention Control, Secure and consistent access to the State data It is very green One face for State Better Use of Real Estate Better Support for New Business Applications Improved Business Continuity Protection

8 Lessons Learned Bench mark the existing Service, The good old days! Don t take on the biggest Applications, User groups or departments first. Help the small Departments first, as this is where the quick wins will be, and they will be your greatest voices going forward. Be creative, consistent and very persistent with your communication. Plan and manage for the staff affected by the change. IMPORTANT Change is not always seen as positive by departments or staff involved. Involve the business in the IT change process, even have them approve the change. The business actually sees the strategic value of IT Private Sector Public Sector Issues = Same. Its not Technical Strategic IT gets the budget that it needs

9 When the foundation is solid, the rebuilding can start. Cloud Computing

10 Evolution of Computing Be Cloud Computing refers to both the applications delivered as services over the Internet and the hardware and systems software in the datacenters that provide those services. UC Berkeley Reliable Adaptive Distributed Systems Laboratory

11 Optimized Platform and Infrastructure, where are you? IT Is a Cost Center IT Is a More Efficient Cost Center IT Is a Business Center IT Is a Strategic Asset Software + Services Accelerate the Journey Approximately $1300 Per PC Approximately $ 230 Per PC Basic Standardized Rationalized Dynamic

12 Why are State Governments looking at the Cloud Services? Inexpensive Technology Emerging Consumerism Distributed Talent Pools Inexpensive Storage net The Internet (almost) Ubiquitous Connectivity A need to evolve with the times 23% 50% of workforce will be at retirement age within 10 years Modernization of legacy systems A need to be more cost effective Decreasing budgets Outdated infrastructure requirements to stay current while budgets decrease Integration and interoperability A need to be more convenient and accessible Gov 2.0 Increasing citizen participation Transparency Citizens are demanding more information sharing Accessibility

13 Microsoft Strategy - Software + Services On Premises Cloud Hosted

14 Scenario Disaster Response On Premises Cloud Hosted

15 Cloud Consideration Global Reach Ease of Provisioning Business Agility Deployability & Manageability

16 Significant Opportunities - Sustainability

17 Approach For Sustainable IT Facilities = Savings Reduce Manage Rethink Built in energy efficiency Resource optimization Guidance & education Centralize control Analyze operations & monitor goals Reduce travel and commuting Paperless Office Hosted offerings

18 Microsoft Research - Energy Efficient Computing Computing on a dime Computing in a warehouse 10 ²W 10 ⁷ W

19 IT Opportunities to save Money Unifying Communications Consider Video Conferencing, Desk to Desk, Voic to your Inbox What does VM cost today? Wyoming Case Study. Disaster or Pandemic Situation What happens to Government Less Energy Virtualization The ability to share multiple Server loads Virtually on a single server, Consolidation support this technology = Reduction in Servers, Reduction in Real Estate, Less Energy. Typically servers run significantly under capacity Application Replacement Where the real savings can be made, Collaborate with other states, Share the development. The saving are huge, ERP, Medicare/Medicaid,JPS

20 IT Opportunities to save Money Legacy Server Migration Significant saving can be made on Mainframe migration, there are issues however customers are using modern tools to transfer the old to the new. Marin County Case Study Area Re-Vitalization Rural or Urban job creation, Virginia and the Furniture Manufacturing industry Transparency Hot Topic today across the US, Stimulus etc. Follow on benefits with regard to tools for the future management of Tax dollars

21 Challenges to Adoption IT Budgets Presentation title

22 Questions and Thank you

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