PRODUCTIVITY ENHANCEMENT SERVICES CERTIFICATE PROGRAMS

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1 PRODUCTIVITY ENHANCEMENT SERVICES CERTIFICATE PROGRAMS

2 MAVE DHARIWAL, MBA, PMP Director, NAIT Shell Manufacturing Centre For more than 25 years, Mave Dhariwal has conducted leadership, continuous quality improvement and project management training for many organizations, both in Canada and overseas. Contact Mave with your questions about NAIT s Productivity Enhancement Services, or to learn how these programs can be customized to meet your company s specific needs. Phone: Cell: CONTENTS Productivity Enhancement Services 1 Project Leadership Certificate 2 Project Management Certificate and PMP Exam Prep 4 Business Analyst Leadership Certificate 6 Competence Assurance Certificate 7 Fluid Power Certificate Level 1, 2 and 3 8 Lean Six Sigma (Green Belt) Certificate 9 Machine Shop Inspection and Calibration Certificate 10 Oil Field Thread Inspection Certificate 11 Operations Management Certificate 12 Quality Management Certificate (General and IT) 13 Robotics, Automation and Control Certificate 14 Supervisor/Manager Facilitation Skills Certificate 15 Supervisory Communication Skills Certificate 17 Welding Automation Operator Certificate 18 FAQs 19 How to Register 19 Satisfied Clients 20 Manufacturing Solutions 21

3 PRODUCTIVITY ENHANCEMENT SERVICES NAIT s Productivity Enhancement Services (PES) certificate series is designed to help business and industry become more productive in the global economy. Completion of these certificates provides employees with skills to apply project leadership, plan and roll out projects, form and maintain teams, plan and conduct meetings, foster a productive work environment, identify and manage conflict, identify areas for improvement and impact the bottom line. CUSTOMIZED TRAINING FOR BUSINESS AND INDUSTRY The Project Leadership Certificate is the prerequisite for various other certificates in productivity enhancement services offerings. Once you have earned this certificate, you may follow up your training as required. Business Analyst Leadership Certificate Competence Assurance Certificate Project Management Certificate Project Leadership Certificate Common Core: PMGT101 PMGT106 Supervisor/ Manager Facilitation Skills Certificate Operations Management Certificate Certificate modules are available weekdays, weekends and online, and classes are scheduled approximately every three weeks. For customized options to meet your company s needs, contact Mave Dhariwal. WHO SHOULD ATTEND Lean Six Sigma (Green Belt) Certificate OTHER OFFERINGS Lean Six Sigma (Black Belt) Certificate Quality Management Certificate (General/IT) Our certificate programs are open to all students and are particularly useful for project managers, program leaders and supervisors at various levels including continuous improvement personnel, engineers, business leaders, quality practitioners, operations managers, CEOs and those in other leadership roles or with a strong interest in project management. Machine Shop Inspection and Calibration Certificate Oilfield Thread Inspection Certificate Fluid Power Certificate (Level 1, 2 and 3) Laser Cutter Operator Certificate CAREER OPPORTUNITIES Successful completion of these certificates will qualify you for leadership and management roles in various industries. Typical positions include: project assistant, administrative assistant, project coordinator, project manager, program manager, director, operations manager, quality manager, etc. Welding Automation Operator Certificate Robotics, Automation and Control Certificate The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Supervisory Communication Skills Certificate PMP Exam Prep As a global registered education provider (REP), NAIT has been approved by PMI to issue professional development units (PDUs) for its project management (PMC/PMGT) training courses. Fourteen PDUs per 2-day PMC/PMGT module will be awarded toward Professional Development if you are working toward certification through PMI. nait.ca/pes 1

4 PROJECT LEADERSHIP CERTIFICATE Build your leadership and people skills in this interactive program. Projects don t fail, go over budget or fall behind schedule due to a lack of technical skills in our people. In most cases, teams face these challenges due to a lack of soft skills. This program was developed to address this common concern. This certificate focuses on the standardized project management process and highlights major pitfalls that lead to project overruns. The six modules actively promote information sharing and discussion by participants. By the end of the program, participants will know how to manage meetings effectively, identify communication barriers, form successful teams and apply appropriate leadership skills in various scenarios. In addition, participants will be able to apply conflict management strategies, use project management software, manage productivity improvement processes and prepare project action plans. The Project Leadership Certificate is available through in-class and online delivery. 2 nait.ca/pes

5 A NAIT Project Leadership Certificate will be awarded upon successful completion of the program. PMGT101 PMGT102 PMGT103 PMGT104 PMGT105 PMGT106 Introduction to Project Management Productivity Improvement Team Building and Facilitative Leadership Project Scope Management Project Time Management PERT/CPM Project Management Tools For additional course information: nait.ca/plc nait.ca/pes 3

6 PROJECT MANAGEMENT CERTIFICATE Further your professional development by launching yourself into NAIT s 12-module Project Management Certificate (PMC) program. Project managers are responsible, communicative leaders who must ensure that all projects are completed on time, within budget and to the satisfaction of all stakeholders. In addition, project managers must apply appropriate soft skills to gain the trust and commitment of project participants, while applying hard technical skills to effectively initiate, plan, execute, monitor, control and close projects. The PMC program was developed with input from industry professionals, the Project Management Institute Northern Alberta Chapter, and advisory committees with representation from industries where project management expertise is in demand. The project management certificate can easily be customized for different businesses or industries. Typical students include those who are currently acting in a project management capacity and those wishing to begin a career in project management PMC graduates are well positioned to subsequently achieve certification as a Project Management Professional (PMP). For the PMP certification process, contact PMI directly at or visit pmi.org. Completion Requirements Start dates are in January and August each year. There is one two-day, 14-hour module per month. Modules are interactive and encourage group activity. The Project Management Certificate is available through inclass and online delivery. A NAIT Project Management Certificate will be awarded upon successful completion of the program. PMGT101 PMGT102 PMGT103 PMGT104 PMGT105 PMGT106 PMGT107 PMGT108 PMGT109 PMGT110 PMGT111 PMGT112 Introduction to Project Management Productivity Improvement Team Building and Facilitative Leadership Project Scope Management Project Time Management PERT/CPM Project Management Tools Project Cost Management Project Communication Management Project Risk Management Project Quality Management (same as QMGT101) Project Procurement Management Project Human Resource Management PMP EXAM PREP MODULES PMGT900 Project Management Professional Exam Preparation Part A PMGT901 Project Management Professional Exam Preparation Part B For additional course information: nait.ca/pmc PMP Exam Prep To become certified by the Project Management Institute as a Project Management Professional (PMP), students must pass the PMP exam and accumulate the required hours of project management experience. PMP certification is one of the most respected credentials in project management. The PMP exam prep courses provide an overview of PMI knowledge areas, and prepare you to write the PMP exam. 4 nait.ca/pes

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8 BUSINESS ANALYST LEADERSHIP CERTIFICATE Business analysts must have exceptional project leadership skills. Discover how boosting your leadership skills can help your organization become more productive. This program enables you to become an effective leader and to better guide your organization towards important and timely decisions in today s competitive market. You will learn how to gather business intelligence, analyze client or business needs, and map or translate these needs into an IT/IS project. The project management and leadership modules in this program will complement your skills and training as a business analyst. Refer to the Project Management Certificate program for details on these modules. Prerequisite Completion of Project Leadership Certificate (PMGT ). A NAIT Business Analyst Leadership Certificate will be awarded upon successful completion of the program. PMGT107 PMGT109 PMGT112 CCTB101 CCTB117 CCTB140 CCTB102 Project Cost Management Project Risk Management Project Human Resource Management Planning Business Systems and Processes Unified Modeling Language and Process Systems Architecture and Design Process and Data Modeling For additional course information: nait.ca/balc Our relationship with NAIT over the past several years has been of great benefit to both our employees and the company. The Project Leadership Program has enhanced the leadership skills of management and front line supervisors. We will continue to use and recommend NAIT s services. Ken Gallagher, P.Eng. President, Metalboss Tech. Inc. 6 nait.ca/pes

9 COMPETENCE ASSURANCE CERTIFICATE Competence assurance is more than just developing and delivering training materials. These programs help organizations focus and continually improve their employee training programs to develop and meet industry standards, identify and close gaps between what is being taught and what employees are required to know, and perform and verify assessments. Competence assurance programs also help managers set goals and realistic expectations for employees knowing that they have been fully trained for their roles in the organization. Prerequisite Completion of Project Leadership Certificate (PMGT ). A NAIT Competence Assurance Certificate will be awarded upon successful completion of the program. CACP101 CACP102 CACP103 CACP104 CACP105 CACP106 Introduction to Competence Assurance Developing Performance Standards Developing Competence Profiles Gap Analysis: Work Instructions and Training Programs Performing an Assessment Verifying Assessments and Continual Improvement For additional course information: nait.ca/cac The learning techniques used by the instructors in the PMC sessions are very inspiring and selfreflecting and moved me so much that I made this program mandatory for all the potential leaders on my team. After I attended the highly interactive PMC sessions, I became re-energized in my personal development. The instructors helped me recognize my potential and this launched a new, exciting career with my current organization. Thank you. Allan F. Thomas, Director, Equipment and Property, URS Corporation nait.ca/pes 7

10 FLUID POWER CERTIFICATE There is strong earning potential in the manufacturing industry for those who have Fluid Power (hydraulics) certification. In cooperation with representatives from industry, NAIT has developed three levels of fluid power training, each consisting of six modules. A NAIT Fluid Power Certificate Level 1 will be awarded upon successful completion of the Level 1 Basic modules. For information about advanced credit for Level 2 or 3, please LEVEL 1 BASIC FDPC101 FDPC102 FDPC103 FDPC104 FDPC105 FDPC106 Introduction to Fluid Power I Introduction to Fluid Power II Fluid Power Actuators and Pumps Fluid Power Valves and Controls Fluid Power Inspection and Failure Analysis I Fluid Power Inspection and Failure The NAIT Project Management Certificate program features a great blend of sound theoretical approaches to Project Management combined with hands-on, real world application of the tools. The program allows participants to use existing projects from their business and apply the principles and tools from the class. Because we have found tremendous value from this program, we ensure all leaders at Fountain Tire take this program. Shad Smereka, Director, Human Resources, Fountain Tire LEVEL 2 INTERMEDIATE FDPC201 Fluid Power Conductors FDPC202 Fluid Power Ancillary Devices FDPC203 Fluid Power Systems I FDPC204 Fluid Power Systems II FDPC205 Fluid Power Troubleshooting I FDPC206 Fluid Power Troubleshooting II LEVEL 3 ADVANCED FDPC301 Fluid Power Controls I FDPC302 Fluid Power Controls II FDPC303 Fluid Power Design I FDPC304 Fluid Power Design II FDPC305 Open Loop Circuitry Analysis FDPC306 Closed Loop HST Analysis For additional course information: nait.ca/fpc 8 nait.ca/pes

11 LEAN SIX SIGMA (GREEN BELT) CERTIFICATE Lean Six Sigma is an operating strategy that seeks to maximize productivity by creating value in the eyes of the end user. The focus is not on a single department, area or process but on the optimization of the entire system. Participants discover how Lean Six Sigma relates to best processes and practices those that optimize resources and yield the best products or services in the fastest manner, at the lowest cost, and to the satisfaction of the client. Participants gain a practical understanding of the use of the Six Sigma approach within a project management context. For example, they learn how to identify an issue, convert it to a statistical issue, find a statistical solution and convert it into a practical solution. The Project Leadership modules (PMGT101-PMGT106) in this program will complement the curriculum included in the Lean Six Sigma modules (LSSC101-LSSC107). Prerequisite Completion of Project Leadership Certificate (PMGT ). A NAIT Lean Six Sigma Certificate will be awarded upon successful completion of the program. Students can take the certificate-specific modules prior to or after the Project Leadership Certificate modules. LSSC101 LSSC102 LSSC103 LSSC104 LSSC105 LSSC106 LSSC107 Introduction to Lean Six Sigma Define Customer Requirements (Define/Measure) Process Analysis (Define) Introduction to Measurements and Basic Stats (Measure same as QMGT106) Introduction to Statistical Decision Making (Analyze) Process Improvement Techniques (Improve) Sustaining Improvements/World Class Performance (Control) For additional course information: nait.ca/lssc nait.ca/pes 9

12 MACHINE-SHOP INSPECTION AND CALIBRATION CERTIFICATE Experience the challenging world of machine-shop inspection and calibration. This program encompasses the principles of dimensional metrology and focuses on the precise measurement of machined components. Students explore a wide range of manufacturing solutions, which help industry reach higher quality standards. Participants learn to properly select and calibrate measuring instruments and conduct precision measurements that are typically carried out in a manufacturer s standards room or inspection department. Students will also learn the range of measuring concepts and mathematics used in the standards room environment and will receive practical, hands-on experience. A NAIT Machine Shop Inspection and Calibration Certificate will be awarded upon successful completion of the program. MSIC101 MSIC102 MSIC103 MSIC104 MSIC105 MSIC106 MSIC107 MSIC108 Principles of Measurement, Traceability and Calibration Surface Table Measuring Surface Texture and Dimensional Accuracy Angular Measurement Principles and Equipment Limits and Fits, Interchangeability and Limit Gauging Measurement of Unified Threads and Thread Gauges The Autocollimator, Interferometry and Optical Flats Introduction to Coordinate Measuring Machine For additional course information: nait.ca/msc 10 nait.ca/pes

13 OIL FIELD THREAD INSPECTION CERTIFICATE If thread inspection is an area of your operations that could use improvement, then this series of courses is for you. The course uses the Gagemaker system of direct measurement to fully inspect any thread regardless of shape or size. Thread theory is presented in detail along with gauging theory. Straight, tapered and rotary-shouldered connections are covered. The course provides practical hands-on inspection training with the use of labs that run parallel to the theory portion of the course. OFTI101 OFTI102 OFTI103 OFTI104 OFTI105 Principles of Measurement, Traceability and Calibration Limits and Fits, Interchangeability and Limit Gauging Straight Thread Measurement Rotary-Shouldered Connections Casing, Tubing and Pipe Threads For additional course information: nait.ca/oft A NAIT Oilfield Thread Inspection Certificate will be awarded upon successful completion of the program. I am currently employed as Quality Inspector of a major oil field machine shop in Queensland, Australia. The machine shop calibration and oil field thread inspection courses l took at NAIT are critical to maintain a very high standard in our Q/A system in order to provide our customer with the best service we can. Sharpe Engineering will definitely use NAIT in the future to provide training for other personnel. Glen Edwards,Quality Inspector, Sharpe Engineering nait.ca/pes 11

14 OPERATIONS MANAGEMENT CERTIFICATE Develop your skills and knowledge and learn about the relationships between operations and project management. Operations management encompasses the day-to-day activities of any company. No matter what kinds of goods or services the company provides, the operations function lies at the core of the business. Students learn a wide variety of skills and techniques related to different parts of the operations function, including supervision and management, forecasting for production, scheduling, capacity planning and inventory control. The Project Leadership modules in this program complement your skills and training in Operations Management. Refer to the Project Leadership Certificate program for details on these modules. At this time, the Operations Management Certificate is available through online delivery only. Prerequisite Completion of Project Leadership Certificate (PMGT ). A NAIT Operations Management Certificate will be awarded upon successful completion of the program. Students can take the certificate-specific modules prior to or after the Project Leadership certificate modules. OPMG101 OPMG102 OPMG103 OPMG104 OPMG105 Introduction to Operations Management Forecasting for Production Capacity Planning Scheduling Inventory Control For additional course information: nait.ca/omc 12 nait.ca/pes

15 QUALITY MANAGEMENT CERTIFICATE Quality management is a vital part of operations in many business sectors, industrial operations and government. Given the nature of today s global economy and international competition, product and service quality is critical to the success of any business or organization. This program is designed for people who currently work in, or wish to work in, a quality assurance (QA)/quality control (QC)/ quality management department. Students may choose from two streams; general and information technology (IT). Participants are introduced to the essential elements of quality management systems, including steps in creating a quality policy and developing related objectives and procedures. Students will gain a practical understanding of the general principles and framework of a quality management system. Depending on the stream chosen, courses emphasize the ISO 9000 series of quality management standards. The project leadership modules in this program complement the quality management modules. Refer to the Project Leadership Certificate program for details on those modules. Prerequisite Completion of Project Leadership Certificate (PMGT ). Upon successful completion of the core and applicable certificate modules, participants are awarded a Quality Management Certificate: Quality Management General Quality Management IT Students can take the certificate-specific modules prior to or after the Project Leadership certificate modules. CORE MODULES QMGT101 Quality Management (same as PMGT110) QMGT102 ISO Quality Standards QMGT103 Quality Auditing QMGT104 Quality Manual GENERAL CERTIFICATE MODULES QMGT105 Product Sampling QMGT106 Applied Statistics and Process Control (same as LSSC104) QMGT107 Product Reliability IT CERTIFICATE MODULES CCTB101 Planning Business Systems and Processes CCTB117 Unified Modeling Language and Process CCTB150 Software Quality Metrics For additional course information: nait.ca/qac NAIT s Project Management Certificate program is a gem. Course content, on-line and in-class instructor quality is superb. This course focuses on the how-to of Project Management. This means that your projects (construction or otherwise) will succeed and be more profitable. The NAIT PMC program was one of my best investments; I d do it again in a heartbeat. If you re in Project Management (or want to be), start here. John Terry, PMC, Installation Coordinator NAIT LRT Line, North Link Partnership (SNC Lavalin-Graham Joint Venture) nait.ca/pes 13

16 ROBOTICS, AUTOMATION AND CONTROL CERTIFICATE Robots and automated systems have been in general use in the manufacturing industry since the early 1980s. The systems have seen wide acceptance in high-volume manufacturing for many years. As systems mature, they are becoming cost effective for low-volume production in the local manufacturing sector. This has led to a need to train industry staff in the development and maintenance of automated systems. A Robotics Automation and Control Certificate will be awarded upon successful completion of the program. Entrance Requirements Post-secondary diploma in a related field or equivalent Working knowledge of AC/DC electrical circuits Basic knowledge of automated processes Familiarity with personal computers RACC101 Introduction to Industrial Robotics RACC102 Introduction to Digital Logic RACC103 Automation Sensors RACC104 Introduction to Mobile Robotics RACC105 Introduction to Micro Controllers RACC106 Control Systems RACC107 Introduction to Hydraulics and Pneumatics RACC108 Introduction to CNC Programming RACC109 Introduction to Programmable Logic Controllers RACC110 Introduction to Data Communication RACC111 Level 2 Programmable Logic Controllers RACC112 Level 2 Computer Integrated Manufacturing For additional course information: nait.ca/rac 14 nait.ca/pes

17 SUPERVISOR/MANAGER FACILITATION SKILLS CERTIFICATE Many managers, project managers, team leads and supervisors are faced with working groups that have difficulties making decisions, analyzing and solving problems, or presenting information and data in a productive manner. Many workplace issues remain unresolved because work groups get stuck not knowing how to proceed or get locked into a stalemate. The facilitation skills series provides line managers with the tools and techniques necessary to productively facilitate group interactions, gather and analyze data and arrive at consensus-based decisions during various stages of workplace initiatives or projects. Participants will learn facilitation skills that are key to meeting the challenges of developing and managing interdependent work teams. Prerequisite Completion of Project Leadership Certificate (PMGT ). A NAIT Supervisor/Manager Facilitation Skills Certificate will be awarded upon successful completion of the program. Students can take the certificate-specific modules prior to or after the Project Leadership Certificate modules. GFSC101 GFSC102 GFSC103 GFSC104 GFSC105 Working with People Working with Ideas Working with Numbers Working with Teams Applying Facilitation Tools and Techniques For additional course information: nait.ca/gfs nait.ca/pes 15

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19 SUPERVISORY COMMUNICATION SKILLS CERTIFICATE Good communication is the key to developing a successful and productive staff and workplace environment. These courses provide frontline supervisors with the opportunity to build on the key communication skills in one-to-one and team situations. Participants will practice and receive feedback on various forms of communication including oral, written and basic presentation skills. The supervisory communication skills program will also provide participants with an understanding of the dynamics, impact and importance of communication while managing change and/or conflict in the workplace. A NAIT Supervisory Communication Skills Certificate will be awarded upon successful completion of the program. SCSC101 SCSC102 SCSC103 SCSC104 SCSC105 SCSC106 Interpersonal Communication Skills Effective Communication with Work Groups Supervisory Writing Skills Technical Writing Skills I Technical Writing Skills II Presentation Skills For additional course information: nait.ca/scs nait.ca/pes 17

20 WELDING AUTOMATION OPERATOR CERTIFICATE Welding robots and automated welding systems have been in general use in the manufacturing industry since the early 1980s. As these systems continue to gain industry acceptance, the need for trained operators continues to grow. Students gain knowledge and skills in industrial robots, automated welding systems, welding and robot welding procedures, and advanced welding automation. If you have basic knowledge of manual welding processes, this program will give you experience in the application of robotics in arc welding. WAOC101 WAOC102 WAOC103 WAOC104 WAOC105 WAOC106 Introduction to Industrial Robots Welding Procedures Robot and Automated Welding System Operation Robot Welding Welding Trials Advanced Welding Automation For additional course information: nait.ca/wao A NAIT Welding Automation Operator Certificate will be awarded upon successful completion of the program. 18 nait.ca/pes

21 FAQS How often are classes? All Productivity Enhancement Services (PES) programs are conducted in a format where the students are in class approximately every third weekend. This gives them the chance to apply their new knowledge and skills back at work and share their experiences in the next session. Who are our instructors? NAIT instructors come from a wide variety of industries and possess extensive teaching and real-world industry experience. Is financial aid available? PES programs are not eligible for student loans or government funding. However, many of our students are sponsored by their employer. How long does it take to complete a certificate program? The weekend cohort has been created so that a certificate program can be completed in two semesters. For example, an individual taking the Project Management Certificate could complete PMGT in the Fall Semester, then PMGT in the Winter Semester. HOW TO REGISTER There are three convenient ways to register for non-credit programs and courses at NAIT. To find the option that works best for you, visit nait.ca/register and follow the directions. Online The online payment system (shopping cart) is available on all course description pages. If you already have a student ID number, use your portal account to add courses. Phone Call the Student Success Centre at or toll-free at In Person Visit the Continuing Education Office at NAIT s Main Campus, HP Centre, Room W111, Princess Elizabeth Avenue. See the website for a campus map. Once you have registered, check out the NAIT portal (nait.ca/ mynait) to get information on class schedules, locations, etc. NOTE: Payment in full is required at the time of registration. I ve already registered. How do I change course dates? If you need to change courses, please contact or Please be advised that course switching may be subject to a $50 administrative fee. Also note that the SWAP option on the website is NOT applicable for our programs/courses. The practical experience of NAIT instructors, and their passion, made the learning experience very rewarding. The one-onone approach to meet our company s time commitments and ability for the courses to be organized around our work schedules was very effective and appreciated. M.K. McNeill, President, Stream-Flo Industries Ltd. and Master Flo Valve Inc. nait.ca/pes 19

22 BE AMONG OUR MANY SATISFIED CLIENTS Aecon Alberta Blue Cross Alberta Environment Alberta Family Social Services Alberta Health and Wellness Alberta Health Services Alberta Justice The Alberta Library Alberta Motor Association (AMA) Alberta Oil Tool Alberta Pacific Pulp Mill (ALPAC) Alberta Pensions Persons with Developmental Difficulties (PDD) Alberta Treasury Branch Albian Sands Alexis Nakota Sioux Nation (ANSN) All Weather Windows Argus Machine Co. Athabasca Tribal Council (sponsored by Shell Canada) Biomira Inc. Canadian Food Inspection Agency Capital Health Celanese Canada Central Elevator Systems Council for the Advancement of Native Development Officers (CANDO) City of St. Albert Dene Tha First Nation Department of National Defense (DND) Edmonton Police Service EPCOR Utilities Inc. Eveready Industries Fireball Equipment Flint Field Services Fountain Tire Gift Lake Metis Settlement Government of Alberta (various departments) Halliburton Group Heart Lake Kohls School, Heart Lake First Nations Hybrid Energy Services Ltd. IBM Intuit Canada June Warren Publishing Justice Canada KBR Ledcor Lilydale Master Flo Valve Inc. Matrikon Metalboss Technologies Inc. Metis Nation of Alberta Region One North West Power Corp. OEM Remanufacturing Co. Pyramid Corp. Saskatoon Tribal Council Sharpe Engineering Ltd, Australia Shell Canada Sherritt International Solicitor General Spar Aero Space Stream-Flo Industries Ltd. Suncor Syncrude Telus Trans Alta Utilities Triton Projects University of Alberta Viveo (formerly PTI Group) Waiward Steel Weatherford Drilling Services Weldco Beales Manufacturing Inc. Weyerhaeuser Canada 20 nait.ca/pes

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