Mobile Device. Management-

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1 Mobile Device Management- What to Know, What to Do Michael F. Finneran Principal, dbrn Associates, Inc.

2 Mobile Policy Development What you really need is a mobility plan- possibly different plans for company-owned and user-owned devices. The Mobility Policy is simply where we write down the rules, roles, and responsibilities 2

3 Lifecycle Management Mobility Policy Selection, Purchasing and Procurement End-of-Life Secure wipe Recycle/Release Replacement Ongoing Management Security Maintenance Provisioning/Enrollment Set-up Delivery Training (Security Awareness) Applications Maintenance Expense Management Help Desk User Acceptance 3

4 Mobile Device Management (MDM) Can be a major element in both managing and securing mobile assets Pioneered by BlackBerry with the BES, now expanding to all platforms with BYOD Capabilities vary with the mobile operating system SaaS and premises options available, $10 to $85 per device per year Now Citrix 4

5 MDM Status BlackBerry versus the Rest of the World BES now supporting ios and Android devices on BES 10 (formerly Fusion ) There are still BlackBerry fans out there either by choice or compulsion (e.g. government and financial services) Currently about 39% of organizations have MDM systems, but many more plan to acquire them Fragmented Market: Gartner found over 100 MDM vendors Microsoft s Exchange Active Sync (EAS) and IBM s Lotus Notes Traveler provide push , password enforcement, password strength, and remote wipe- What else do you need? 5

6 MDM Functions Asset Management: View devices, carriers, IMEI s, phone numbers, installed apps, usage information, etc On-boarding/Cancellation: Methods used to add new devices to the system (on-boarding), self-service capabilities, interface to directories (AD, LDAP), termination procedures, check user abilities to override Software Management: Internal app store, manage updates, white-/black-lists, jailbreak/rooting detection, anti-malware Configuration Management: Centralized configuration of settings and registry entries, certificates, Wi-Fi profiles, etc. typically done by policy groupings 6

7 MDM Functions Security Management: Enforce power-on-password, password strength, idle timeout, onboard encryption (including SDI card), remote locking, geolocation for lost devices, sandboxing for corporate data, and ability to wipe of all or part of the data stored on the device Performance & Diagnostics: Memory, battery, and network information along with reporting and alert capabilities Back-up & Restore Device: In the event of major malfunction Expense Management: Monitor and alert for heavy usage (e.g. streaming video while traveling overseas) 7

8 Applications Security App Distribution: Public, In-house, Secure Whitelist/Blacklist/Mandatory Jailbreak/Rooted Device Detection Pushing Updates Anti-malware 8

9 Mobile Malware Threats Source: McAfee Threats Report- Third Quarter

10 Malware Threats Source: McAfee Threats Report- Third Quarter

11 Active Sync/Notes Traveler Option Microsoft s Exchange Active Sync (EAS) and IBM s Lotus Notes Traveler can provide the basics Password enforcement Password strength Remote wipe- Total! Information Week Survey on Mobile Security 35% of EAS users relying on it for password policy enforcement and remote wipe capability 23% have a separate MDM system 11

12 MDM Plans and Installations Does your organization have or plan to acquire a mobile device management system? No, 25% Yes, we have an MDM system, 39% Currently 39% but 75% in 2-years (Up from 25% in 2012) Yes; within the next 24 months, 17% Yes; within the next 12 months, 19% Source: InformationWeek 2013 Mobile Security Survey of business technology professionals, April 2013 Base: 352 respondents who had knowledge of their organization's MDM plans 12

13 Devices Supported with MDM Which of the following mobile platforms are, or will be, supported by your MDM system? 88% 80% 53% 39% 32% 27% 7% Apple ios devices Android devices BlackBerry devices Windows Phone 8 devices Windows Mobile devices Windows Phone 7.x devices WebOS devices Source: InformationWeek 2013 Mobile Security Survey of business technology professionals, April 2013 Base: 262 respondents currently, or planning to use, a mobile device management system 13

14 Gartner s Magic Quadrant for MDM Changes from

15 Mobile OS Variables 15

16 Not All Mobile O/S s Are Equal Need on device encryption and the ability to manage them remotely On Device Encryption: BlackBerry: All models ios 3.0 and up Android 3.0 (Tablets Only) and 4.0 and up Windows Phone 8 and up 16

17 BlackBerry Pioneer in enterprise mobility (and still has 76 million users worldwide) Strong loyalty in government and financial services Benefit of controlling both the mobile O/S and the MDM solution (i.e. BES): BlackBerry Balance: Best integrated dual persona capability Still marketing the MVS FMC solution Some interest in BES 10 as a multi-platform MDM solution 17

18 Samsung SAFE/Knox Samsung has set up a separate marketing group specifically to target enterprise customers SAFE TM (Samsung for Enterprise) o o o Virtual Private Network (VPN) connectivity On-Device Encryption MDM Partners: o MobileIron TM, SAP, SOTI MobiControl; AirWatch and Cisco in process Samsung Knox TM o Dual Persona- Secure Container o App Management o On Device Encryption, VPN, DLP 18

19 Apple While Android has passed them in the overall market (3-to-1 worldwide), still the most popular choice in the enterprise There are now more company-provided iphones than BlackBerrys- Android is in third While clearly not enterprise focused, quietly added on-device encryption and MDM access in ios 3.0 Few developments in the Apple Mystique may be fading 19

20 Windows Phone Decent product- needs to gain some traction Latest version, Widows Phone 8, has on device encryption and MDM hooks Tough market to crack, but also hard to hold a lead- Palm to BlackBerry to iphone to Android in 12-years! 20

21 Mobile Device Management- What to Know, What to Do Michael F. Finneran Principal, dbrn Associates, Inc.

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