1 MANAGEMENT TRAINING AND DEVELOPMENT PROGRAM EFFECTIVE FROM JANUARY 2013 Progress Through Better Management Pakistan Institute of Management (PIM), Ministry of Industries, Government of Pakistan.
2 Mr. Shafqat Hussain Naghmi Secretary Ministry of Industries Govt. of Pakistan PIM Board of Governors Ms. Ameena Saiyid, OBE Managing Director, Oxford University Press, Pakistan Mr. Muhammad Javed Malik Secretary Planning & Development Department Eng. M.A. Jabbar Chief Executive Qaim Automobile Mfg. Pvt. Ltd. Mr. Yusuf H. Shirazi Chairman Atlas Group of Companies Mr. Fazal Kadir Khan Sherani President The Federal Pakistan of Chamber of Commerce & Industry Mr. Adnan A. Kehar C.E.O. Management Consulting Firm Mr. Tahir Khaliq Chairman United Distributors Pvt. Ltd. Mr. Sami-ul-Hassan Chairman Akhtar & Hasan Pvt. Limited Mr. Khalid M. Chadda Chief Executive Pakistan Industrial Development Corp. (Pvt.) Ltd. Mr. Syed Farukh Mazhar Managing Director SGS Pakistan Private Ltd. Mr. Syed Tanvir A. Jafri Coordinator Executive Development Centre National University of Computer & Emerging Sciences Mrs. Mehtab Akbar Rashdi Executive Director HUM TV Network Mr. Momin Qamar Director Flying Group of Industries Dr. Farid Khan Managing Director Novartis Pharma Pakistan Ltd. Mr. Muhammad Abid Hussain Director Pakistan Institute of Management
3 People at PIM Mr. Muhammad Abid Hussain Director, PIM. Mr. Muhammad Abid Hussain, BSc (Mech. Engg.), MBA (LUMS), PGD TQM, Six Sigma Black Belt (Singapore), Lead Auditor for EMS ISO 14001, OHSAS 18001, QMS ISO 9001 Mr. M Aslam Mustafa, MBA (USA), CSCP, ISO 9000 Lead Auditor, ISO Lead Accessor Mr. Muhammad Syed ul Haque, PhD (Scholar), BSEE, B.Com, MBA(Philippines), MSc Mr. Aslam Soni, BSc( Elec. Engg.), MBA, CSCP Mr. Owais Malick, BE (NED), MBA (IBA), MS (Australia), PMP Ms. Saira Ihsan Khawaja, MBA (IBA) Ms. Ruqaiya Siddiqui, MA (Eng Lit) Mr. Muhammad Rizwan, MA, MBA (Philippines) Mr. Aamir Gul Paracha, BE (Industrial Engg.), MBA (Thailand), PMP, Certified SAP PP Consultant, ISO 9000 Lead Auditor Mr. Rafay ul Islam Ghauri, BBA, MCS Mr. Khalid Husain, MBA (IBA), MPhil (In progress) Mr. Adeel Zeerak, BE (NED), MBA (IBA), CSCP Mr. Laiq ur Rahman, BSc, MBA (IBA), PMP, ISO 9000 Lead Auditor, CISA, MCSE Mr. Muhammad Jawaid Siddique, MSc (Comp Science) Mr. Muhammad Aleem Habib, BE, MS, MBA Mr. Farrukh Hassan, MA (Eco.), M.Phil (In progress) Mr. Bilal Iqbal, MBA (USA) Ms. Asmat Batool, MSc (Eco.), MBA Mr. Yousuf Syed Ali, BS, MBA, PMP, CPIM Ms. Husna Memon MBA (UK)
4 PAKISTAN INSTITUTE OF MANAGEMENT Pioneer in the field of executive development in Pakistan Inception & Affiliations Working since 1954 as an Autonomous Government Organization, with a track record of having affiliations with American Management Association Harvard Business School, U.S.A. Arthur D. Little, U.S.A. P-E International, U.K. Ashridge Management College, U.K. British Standards Institution (B.S.I.), U.K Trainings & Diplomas Around 200 different courses and 20 different diplomas in all the diverse fields of management such as: Finance and Accounting Sales and marketing management Human resource management Communication Economics General Management Information Technology Operations Management and Supply Chain Project management Quality Management Business and Spoken English Facilities & Track Record Two fully equipped, custom built offices in Karachi and Lahore, and ability to conduct courses and consulting projects all over Pakistan. Largest, highly qualified, permanent faculty & consultants amongst management training institutions in Pakistan. Conducted more than 8000 trainings for nearly all major organizations in Pakistan and trained more than 170,000 managers and executives in all areas of management Consultancy PIM consultancy services are towards developing, recommending and implementing managerial solution for our valued clients. Our services primarily focus towards organizational planning, developing policies & procedures, reviewing and evaluating organizational solutions and any other consultancy assignment which facilitates organizational performance improvement. Contact Details: Karachi: The Program Office, Pakistan Institute of Management, Shahrah-e-Iran, Clifton, Karachi. Phone: (021) EPABX Fax No: (021) Lahore: The Program Office, Pakistan Institute of Management, 70-B/2, Gulberg-III,Lahore. Phone: (042) EPABX: (042) Fax: (042)
5 A system for life long Career development PIM offers a full range of general, functional and industry-specific courses for all levels of management on a continuous basis. This enables organizations to meet a wide variety of corporate and individual management development needs over the career span of their managers. The approach, that management development is a continuous process and varies at different stages of an individual s career, forms the basis of the range of courses and services offered by PIM. Management Development involves a blend of enriched experience, formal courses and other methodologies and opportunities for on-thejob learning. The key to effective management development is the recognition that it requires detailed plans that integrate the development of the manager with the organization s plans and the needs and aspirations of the employees for a fulfilling professional career.
6 Table of Contents Page # Trainings 01 World Class Competitiveness ENTERPRISE RISK MANAGEMENT BALANCED SCORECARD CREATING ORGANIZATIONAL EXCELLENCE KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT HOW TO IMPLEMENT AN ERP SYSTEM STRATEGIC MANAGEMENT BUSINESS CONTINUITY PLANNING WORKSHOP ON DEVELOPING CORPORATE IMAGE MANAGING IN A DOWNTURN Communication BASICS OF BUSINESS ENGLISH PRESENTATION SKILLS FOR MANAGERS THE ART OF TECHNICAL WRITING & ITS ADVANTAGES EFFECTIVE COMMUNICATION SKILLS EFFECTIVE LETTERS, REPORTS AND PRESENTATIONS IMPROVING SPOKEN ENGLISH SKILLS EFFECTIVE CREATIVE WRITING SKILLS (NEW) TELEPHONE COURTESY Economics UNDERSTANDING PAKISTAN S ECONOMY FOR EFFECTIVE DECISION MAKING ECONOMICS FOR JUNIOR EXECUTIVES UNDERSTANDING PAKISTAN S FISCAL AND MONETARY POLICY EXCHANGE RATE AND BALANCE OF PAYMENTS OF PAKISTAN EFFECTIVE ECONOMIC POLICY MAKING Financial Management WORKING CAPITAL MANAGEMENT FINANCE AND ACCOUNTING FOR NON-FINANCIAL EXECUTIVES FINANCIAL MANAGEMENT COURSE MANAGERIAL ACCOUNTING CREATING VALUE IN A DYNAMIC BUSINESS ENVIRONMENT FINANCIAL ANALYSIS: CONCEPTS AND TECHNIQUES BASICS OF ISLAMIC FINANCE (NEW) CORPORATE FINANCIAL MODELING USING EXCEL COST AND MANAGEMENT ACCOUNTING FOR NON-FINANCIAL MANAGERS ACCOUNTING CONCEPTS AND PRACTICES
7 Page # General Management 10 HOW TO CONDUCT EFFECTIVE MEETINGS DEVELOPING MANAGERIAL COMPETENCIES EXECUTIVE SECRETARIES COURSE DEVELOPMENT COURSE FOR SUPERVISORS PROBLEM SOLVING AND DECISION MAKING SKILLS FRONT DESK: MANAGING THE FIRST IMPRESSION OF YOUR ORGANIZATION PRINCIPLES OF GOOD MANAGEMENT IMPROVING WORKPLACE EFFECTIVENESS THROUGH CREATIVITY AND INNOVATION MANAGEMENT COURSE FOR JUNIOR EXECUTIVES SKILLS IN GOAL SETTING AND WORK PLANNING HOW DO EFFECTIVE MANAGERS ORGANIZE THEMSELVES EFFECTIVE DELEGATION SKILLS SKILLS IN SUPERVISION SKILLS IN ADMINISTRATION TEAM-WORK: GETTING PEOPLE TO WORK TOGETHER HOW TO IMPROVE MORALE, MOTIVATION AND COMMITMENT MANAGEMENT BY OBJECTIVES MANAGERIAL SKILLS FOR WOMEN DEVELOPMENT COURSE FOR MANAGERS MANAGING CHANGE EFFECTIVELY (NEW) MANAGEMENT BY EXCEPTION (NEW) COACHING: A STRATEGIC TOOL FOR EFFECTIVE LEADERS (NEW) SUCCESSFUL SMALL BUSINESS MANAGEMENT ENHANCING LEADERSHIP SKILLS EVENT MANAGEMENT SKILLS FORECASTING TECHNIQUES FOR MANAGERS RESEARCH TECHNIQUES FOR DECISION MAKING CONFLICT MANAGEMENT NEGOTIATION SKILLS Human Resource Management 17 HOW TO DEVELOP & IMPLEMENT A PERFORMANCE MANAGEMENT SYSTEM TRAINING TECHNIQUES FOR TRAINERS TRAINING NEEDSANALYSIS EMPLOYEE COUNSELING FOR INCREASED PERFORMANCE HOW TO CONDUCT SUCCESSFUL SELECTION INTERVIEWS HUMAN RESOURCE MANAGEMENT WORKSHOP ON PREPARING HUMAN RESOURCE POLICY MANUAL
8 Page # Information Technology 19 LEARN MICROSOFT ACCESS FOR BUILDING BUSINESS DATABASES ADVANCED MS ACCESS 2010 WITH MY SQL 5 SERVER LEARN MICROSOFT OFFICE IN 5 DAYS EFFECTIVE DISASTER RECOVERY PLANNING FOR IT INFRASTRUCTURE ADVANCED MS OFFICE 3D PRESENTATION SKILLS USING POWERPOINT & FLASH TOOLS COMPUTERS & INTERNET SECURITY: THREATS & COUNTERMEASURES ADVANCED MS EXCEL ORACLE APPLICATION: R-12 FINANCIALS PLANNING AND CONDUCTING INFORMATION SYSTEMS AUDIT IMPLEMENTING ORACLE 11G DATA GUARD INTRODUCTION TO MS OFFICE 2010 DATA ANALYSIS & BUSINESS DECISION (FOR ADVANCED USERS) IN EXCEL SAP BUSINESS ONE Marketing Management 23 CUSTOMER RELATIONSHIP MANAGEMENT BLUE OCEAN STRATEGY SELLING COMPETENCIES DEVELOPING MARKETING SKILLS DATA ANALYSIS TECHNIQUES FOR EFFECTIVE DECISION MAKING (NEW) ARTS OF SELLING AND COACHING SOCIAL MEDIA MARKETING: LEARN HOW TO MARKET YOUR PRODUCTS ONLINE EFFECTIVE COMPLAINT HANDLING CRITICAL CUSTOMER AND COMPETITOR ANALYSIS FOR WINNING MARKET BRAND MANAGEMENT HOW TO IMPROVE SALES FORCE PRODUCTIVITY DISTRIBUTION AND CHANNEL MANAGEMENT STRATEGIC MARKETING PLANNING Operations Management 27 KAIZEN: TOOLS FOR CONTINUOUS IMPROVEMENT MATERIALS HANDLING AND WAREHOUSING PRODUCTIVITY IMPROVEMENT TECHNIQUES SUPPLY CHAIN MANAGEMENT IMPLEMENTING 5S EFFECTIVE PURCHASE MANAGEMENT MAINTENANCE MANAGEMENT INVENTORY MANAGEMENT BENCHMARKING MANAGEMENT OF PRODUCTION OPERATIONS LEAN MANAGEMENT PRODUCTION PLANNING SCHEDULING AND CONTROL GREEN PRODUCTIVITY IMPROVING PROFIT THROUGH ECONOMIC PRODUCTION IMPLEMENTING QUALITY CIRCLES CONTRACTS MANAGEMENT
9 Page # Project Management 32 EFFECTIVE PROJECT PROPOSALS PLANNING & SCHEDULING WITH PRIMAVERA P6 V8 WORKSHOP ON PROJECT MANAGEMENT PROJECT MONITORING AND CONTROL ADVANCED MICROSOFT PROJECT Personal Effectiveness 34 THE POWER OF POSITIVE THINKING PERSONAL IMAGING HANDLING DIFFICULT PEOPLE IMPROVING PERSONAL EFFECTIVENESS STRESS MANAGEMENT EMOTIONAL INTELLIGENCE BUILDING POWERFUL SELF CONFIDENCE FOR SUCCESS ASSERTIVENESS SKILLS Quality Management 36 SIX SIGMA -THE BREAKTHROUGH MANAGEMENT STRATEGY QUALITY ASSURANCE AND MANAGEMENT INTERNAL AUDITING FOR ISO 9001:2008 Professional Education 37 Training for International Certifications 44 Consultancy 46 Admissions 47 PIM Membership Industry Specific and In-Company Training 47 48
10 Trainings PIM is the pioneer in the field of executive development in Pakistan, specializes in the training and development of managers from business and industry. Its primary mission is to serve the growing and complex needs of organizational managers to achieve managerial excellence. Since its inception in 1954 more than 168,727 managers have participated in its courses. This booklet contains course details about the whole range of courses that we offer. For further details about the schedule, venue, fee, contents and registration etc., kindly contact PIM program offices of at the following addresses: Karachi The Program Office, Pakistan Institute of Management Shahrah-e-Iran, (near Park Towers)Clifton, Karachi Phone: (021) EPABX Fax No: (021) Lahore The Program Office, Pakistan Institute of Management, 70-B/2, Gulberg-III, Lahore Phone: (042) EPABX: (042) Fax: (042)
11 ENTERPRISE RISK MANAGEMENT 11 World Class Competitiveness The creation of an enterprise risk management (ERM) framework is a fundamental governance responsibility. ERM offers a framework for effectively managing uncertainty, responding to risk and harnessing opportunities as they arise. This training program demystifies the key elements of ERM. It leads participants through the process of identifying and dealing with risks, and developing a unified approach to risk management. This program provides participants with detailed understanding of risk management standards, and how to apply the required tools and techniques to improve organization s risk management process. BALANCED SCORECARD How often should you measure your performance? How to measure it? These are not easy to answer questions, in the performance measurement arena, you don't always (or even often) get the results that we expect, want or predict. After expending a great deal of energy collecting information, just when the results look promising, we find that we were measuring the wrong things. Balanced Scorecard (BSC) is a modern concept helping you translate strategy into action. BSC starts from the company vision and strategies; from here critical success factors are defined. Measures are constructed that aid target-setting and performance measurement in areas critical to the strategies. In short Balanced Scorecard is a performance measurement and management system, derived from vision and strategy, and reflecting the most important aspects of the business. The Balanced Scorecard (BSC) concept supports strategic planning and implementation by federating the actions of all parts of an organization around a common understanding of its goals, and by facilitating the assessment and upgrade of strategy. In this workshop, Participants will learn the fundamental concepts and applications of balanced scorecard through case studies and in class exercises. CREATING ORGANIZATIONAL EXCELLENCE Excellence is not an accomplishment. It is a spirit, a never ending process. Tom Peters and Robert Waterman defines organizational excellence as continuous innovation in companies. They found that excellent companies were brilliant on the basics and managed to keep things simple in a complex world. In this highly interactive three half day course, participants will learn practical tools and techniques to bring about the needed changes in their organizational culture to create sustainable organizational excellence. This course is recommended for senior managers in organizations, particularly those who are or would become decision makers, role models and catalysts to bring about cultural change in their organizations. KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT Knowledge Management (KM) refers to a range of practices used by organizations of identify create, represent, and distribute knowledge for reuse, awareness and learning across the organization. Knowledge Management programs are typically tied to organizational objectives and are intended to lead to the achievement of specific outcomes such as shared intelligence, improved performance, competitive advantage or higher levels of innovation. Knowledge transfer (an aspect of Knowledge Management) has always existed in one form or another, for example through on-the-job peer discussions, formal apprenticeship, corporate libraries, professional training and mentoring programs. However, since the late twentieth century additional technology has been applied to this task, such as knowledge bases, expert systems, and knowledge repositories.
12 HOW TO IMPLEMENT AN ERP SYSTEM World Class Competitiveness In this workshop, participants will be introduced to the concept of an Enterprise Resource Planning (ERP) System and how it evolved from the material replenishment systems. The workshop is designed to provide concepts concerning the integrating nature of ERP. It will challenge the participants to focus on their own organization as an integrated whole, and to assess how an ERP system can aid to link an organization together for optimal results. STRATEGIC MANAGEMENT In today s global and indigenous environment which is dominated by fast paced change, an international financial contagion, an emergent recession, spiraling cost of inputs, food inflation, growing unemployment, nascent protectionism and serious terrorism and law and order issues, the challenge facing all strategists is to correctly envision the future and develop competitive but flexible strategies. This program will provide strategy makers a forum to intensively discuss and understand key strategic issues, and an opportunity to develop insights into how to develop effective market oriented strategies which will provide their organizations a competitive advantage and edge. BUSINESS CONTINUITY PLANNING There are many risks that may threaten your organization by disrupting your business processes. These risks include traditional emergencies like fires, floods, earthquakes, risks from terrorism, telecommunications failures, theft, employee sabotage etc. Business continuity planning provides a strategic and operational framework for the company to be more resilient to interruption and losses. Business continuity planning ensures the continuity or uninterrupted provision of operations and services. WORKSHOP ON DEVELOPING CORPORATE IMAGE Organizations which have been in business for a reasonable length of time develop a corporate profile or image. What are the key dimensions of a corporate image? What types of corporate images exist, how can we measure our corporate image, and most importantly, how can we manage and improve our corporate image? These questions will be the subject of this workshop. MANAGING IN A DOWNTURN Companies are struggling to balance persistent pressures to cut costs in resonance to the sour economy. It is not an easy task and requires picking cost-reduction targets carefully. Furthermore, business managers are trying to hold-on to their market shares and meet revenue targets. Downturn is here and as per our economists, it will be here for a while. Managers need to understand how to work in this environment. Companies that carefully plan and execute are the ones that produce results during the downturn. 12
13 Communication BASICS OF BUSINESS ENGLISH In spoken or written communication a working knowledge of the basic rules of the language provides clarity and effectiveness. Basic grammatical, punctuation and spelling mistakes are very common in business communication but a little guidance in international standards set for Business English can do wonders. This five-day workshop is designed to provide an intensive guideline and practice in the use of proper English and is suitable for all executives and managers who need to improve their basic English skills. PRESENTATION SKILLS FOR MANAGERS Managers have to spend a lot of their valuable time, preparing for a formal or an informal presentation. This course is designed to impart skills that will help managers deliver their presentations with confidence and ease, so that their audience could easily grasp what is presented to them and get appropriately influenced. THE ART OF TECHNICAL WRITING & ITS ADVANTAGES In a world of rapid technological development, companies are trying to find easy and effective ways to help existing or potential customers understand the advantages of their new products and services. This course will provide a better understanding of writing techniques and will enable you to use better words for a variety of technical subjects. Business correspondence and resumes Technical reports: structure & process Types of technical reports: an overview Business plans Proposals Progress reports Instructions User guides Organizational policies and procedures Recommendation & feasibility reports Abstracts, introductions & conclusions Oral presentations EFFECTIVE COMMUNICATION SKILLS Communication is a manager's most important activity and he spends 90% of his time on it. Yet it is amazing how ineffective many managers are at the process. With effective communication, managers can make people, departments and organizations work more efficiently. This course is designed to teach managers effective skills in communication and to improve their communication styles. EFFECTIVE LETTERS, REPORTS AND PRESENTATIONS Writing is an essential skill for every manager. Effective writing can influence decisions, win contracts, impress clients and ease clerical burden. This course lets participants develop and use effective writing styles, language and organizational techniques. 13
14 Communication IMPROVING SPOKEN ENGLISH SKILLS Prolific command over written and spoken English is not an added but essential qualification which every professional must have. The dilemma in our country is that, English has been used as a medium of instruction but not taught as the distinct language. The Grammar Translation (GT) Method, which is focused in our institutions, encircles writing and reading, and without enough emphasis on listening and speaking, we cannot make this language our core strength. The rapidly growing corporate world requires those who can communicate well and gain profitable options with zero-waiting time. It is the right and ripe time to move ahead and overcome this deficiency. Contents: Concept of Phonetics & Phonology, Phonemes Received Pronunciation Difference between Grammar-Translation Method and Direct Method Vocabulary Styles in usage of words and sentences Intonations Assimilation Elision EFFECTIVE CREATIVE WRITING SKILLS (NEW) The core function of Creative writers is to transform IDEAS into WORDS keeping in view the need of expressing these ideas through those words which are not difficult but different and stir a wave of comprehension among involved parties. It is so easy to write in an objective manner, as the business communication is an objective form of communication but it needs extensive intellectual effort and comprehensive mind-body relation to touch down the sensitive depth of ideas in a sophisticated and delicate way. One cannot be a creative writer just on the basis of keeping prolific command over the targeted language, but it revolves around the critical and intricate process of analytical thinking through cogitation, contemplation and conviction. This course has been designed, especially for those who think out of the box and are willing to write out of the way. The fundamental method of training is purely case and exercise based with the help of which a sincere effort be undertaken to pave the way for participants to feel themselves in the shoes of a creative writer and invest the best out of the best when it comes to THINKING. TELEPHONE COURTESY A major part of business handled these days is through telephonic communication. A pleasing and pleasant telephonic response lays the foundation on which the organization can interact with its stakeholders. Unfortunately the concepts and dynamics of telephone courtesy are often not fully understood by organizations and their employees. This results in mishandling and break down of relations. This course is designed for those who are constantly handling phone calls but need to polish their skills of handling them "effectively". 14
15 Economics UNDERSTANDING PAKISTAN S ECONOMY FOR EFFECTIVE DECISION MAKING Understanding of the basic economic principles, specifically with the perspective of Pakistan s economy is vital for the success of a business. The understanding of economics makes our decisions effective by reducing the costs and enhancing the benefits of our choice. The ongoing momentum of globalization and increased pressure for sustainability has also made the knowledge of economics a key element for success. Business managers equipped with the understanding of economics are exceptionally wellpositioned to play a leading role in the future business landscape. PIM has designed this course to give managers an understanding of economics in a simplified, businessrelated and effective manner. It covers a broad spectrum of economic issues like economic growth, inflation, unemployment, imports and exports, budget, monetary policy and WTO. ECONOMICS FOR JUNIOR EXECUTIVES The executives in a business are life blood of an organization. They are the ones who execute the strategies developed by the top management. It is therefore very important to equip them with the relevant knowledge that is critical for understanding and executing those strategies. The understanding of economics allows the executives to see the dimension of the top management with a broader perspective, and makes their decisions effective by economizing their choices. PIM has designed this course to give Junior Executives an understanding of economics in a simplified, business-related and effective manner. Understanding Pakistan s Fiscal and Monetary Policy Fiscal and Monetary Policies are the basic tools that lead and correct the economy of a country. When government uses these tools the whole economy and specially the business sector gets effected. Understanding of the basic components of fiscal and monetary policy and their implications on business is a very important tool that every business decision maker must be equipped with. The increased pressure for sustainability in the current economic downturn has also made the knowledge of current and future policy options a key element for survival. PIM has designed this course to give managers an understanding of fiscal and monetary policies and their implications in a simplified, business-related and effective manner. Exchange Rate and Balance of Payments of Pakistan Balance of payments includes all the transactions of international trade. It is vital for every economy to have a strong balance of payments as the economy s strength in international trade effects all the businesses directly or indirectly. Exchange rate is also an indicator of how the economy is performing. This course will elaborate the current position of the Balance of Payments and exchange rate of Pakistan. We will also try to understand Government s policies to correct the BOP and Exchange rate and how do these policies affect the business. 15
16 Economics EFFECTIVE ECONOMIC POLICY MAKING The understanding about our current economic problems and the policies that would resolve them is a knowledge that all government employees related to policy making as well as any executive whose organization is affected by these policies should have. Today most of the executives of the government and related organizations have very little grasp of the macro-economic tools and know very little about how to redeem our nation from the current slump. This training is designed for executives who want to grasp the understanding of effective economic policy making. Participants will be made to do extensive exercises so that they can have a command over the issues that Pakistan has, finding the solutions while keeping within the limit of the resources that we have. Wealth is not from the abundance of things; in fact, (real) wealth is the heart s freedom from need. (Bukhari, Muslim Mishkaat ul Masabih, P.440) 16
17 Financial Management WORKING CAPITAL MANAGEMENT In today s market Working Capital has become a significant tool for cost reduction. This course closely examines specific elements of working capital. It looks at how a firm manages its short-term resources through the optimization of current assets and current liabilities. Using cost-benefit analysis, the individuals learn to employ tools allowing them to make strategic decisions about the firm s ability to finance its current assets. The goal of this training session is to present participants the tools & the application of those tools. Topics that will be covered: Introduction to Working Capital Types of Working Capital Working Capital Estimation Management of Cash & Marketable Securities Receivables Management Inventory Management Financing Of Working Capital FINANCE AND ACCOUNTING FOR NON-FINANCIAL EXECUTIVES The course is intended for executives who do not have an accounting background, or who desire to brush up their financial accounting. It provides extensive exposure to concepts and practices of financial accounting, as well as to certain tools of financial analysis. FINANCIAL MANAGEMENT COURSE The course offers an opportunity to managers to understand and develop a conceptual framework of financial management with respect to the business context in Pakistan. Issues pertaining to profitability, risk and liquidity of commercial organizations will be addressed in the course. This course has been designed for managers, executives, and departmental heads to understand and develop a decision-making framework of financial management. MANAGERIAL ACCOUNTING CREATING VALUE IN A DYNAMIC BUSINESS ENVIRONMENT The world of business is changing dramatically. The breakneck pace of technological innovation, the dynamic growth and ever changing face of e-business, the growth of information technology and the Internet, and the explosion of international commerce have made the business arena far different than in the past. Partly as a result of these changes, the role of managerial accounting is very different that in was even a decade ago. Today, managerial accountants serve as internal business consultants, working side by side in cross functional teams with managers from all areas of the organization. This course is designed to better prepare managers to understand the critical role that managerial accounting information plays in the overall success of an organization. 17
18 FINANCIAL ANALYSIS: CONCEPTS AND TECHNIQUES Financial Management The course is intended to develop skills to assess the overall financial position of the firm. Its strengths and weaknesses; and the financial implications of alternative course of action? This course will help in evaluating the performance of the organization, the course is useful for managers involved in corporate planning and control, as well as for personnel of DFI's and banks involved in the financial evaluation of clients. A basic understanding of accounting is a prerequisite. BASICS OF ISLAMIC FINANCE (NEW) After the global recessionary trends since 2008, Islamic model of banking and finance is gaining more and more popularity throughout the world for being more secure and tangible. This course will develop the understanding of the participants about the building blocks of Islamic Finance and Banking, and answer the question that how is it different and more secure from the conventional finance and banking. CORPORATE FINANCIAL MODELING USING EXCEL This course takes spreadsheets as an effective management tool both for financial analysis and for coordinating its results and actions with the business functions like marketing, sales, production, service operations etc. Taking an integrative approach the course will cover the practical applications of Microsoft Excel. The areas which will be covered are Financial Statements and Cash Budgeting with the use of spreadsheets. Capital Budgeting covers capital structure, the cost of capital, and leverage; the basics of capital budgeting, including taxes and depreciation; applications, such as new facilities, equipment replacement, leasing versus buying, and risk analysis of capital budgets and the potential impacts of unforeseen events. This course is the ideal tool for managing your firm s short-term operations and long-term capital investments. COST AND MANAGEMENT ACCOUNTING FOR NON-FINANCIAL MANAGERS The course offers an opportunity to the non-financial managers who are concerned with cost production or cost of product. The aim of this course is to provide participants with a clear understanding of the cost accounting system. Participants will be able to calculate the cost, analyze the variances and can also budgets the costs, expenses and sales. ACCOUNTING CONCEPTS AND PRACTICES A fundamental knowledge of financial statements, budgeting, and accounting terminology is a core management skill incumbent upon all business professionals. This course provides an overview of the tools and techniques that financial managers and general managers use to assess and predict the financial condition of the firm. 18
19 HOW TO CONDUCT EFFECTIVE MEETINGS General Management Meetings are a vital cog in the day-to-day running of most organizations. They are an integral part of the communication and problem solving processes critically important across functions and organizational levels. However, valuable time, effort and energy is frequently lost through poorly conducted and organized meetings. After attending this course participants would be able to successfully and effectively plan and execute meetings. DEVELOPING MANAGERIAL COMPETENCIES All organizations need competent managers to be able to reach their objectives both effectively and efficiently. Management Research, over the last twenty years, has determined that a manager s competence depends on his / her Competencies. Competencies in essence are a person s set of capabilities and reflect what a person can do effectively. This research has also helped in developing a model of Management Competencies which are highly correlated to sustained high level managerial performance. This course will: Introduce the Competency Model to participants Help participants identify their own Managerial Competencies Suggest ways and means to improve / strengthen Competencies Help develop approaches / Strategies for use of the Competency Model to improve organizational performance. EXECUTIVE SECRETARIES COURSE This course has been designed to train and develop personal secretaries so that they may be able to provide effective administrative support to their executives and run the office efficiently. Correspondence and filing responsibilities, secretarial services, information handling, dealing with people, managing time, etc. will be discussed. DEVELOPMENT COURSE FOR SUPERVISORS This course is designed to provide supervisors an opportunity to understand the basic principles, concepts and techniques of management that will contribute to their effectiveness in leading people and utilizing resources. This course is primarily suited for supervisors who have a large number of employees reporting to them. PROBLEM SOLVING AND DECISION MAKING SKILLS This course will provide a conceptual framework for rationale, accuracy and efficiency in problem identification and effective decision making. The workshop is designed for senior and middle level managers involved with the decision making process. 19
20 General Management FRONT DESK: MANAGING THE FIRST IMPRESSION OF YOUR ORGANIZATION Give your front desk staff the powerful skills they need to represent your organization in a polished, professional manner, and to handle the tough challenges that come with the job. If your front desk isn t run professionally and smoothly, your organization suffers right down to the bottom line. It has been long understood that The first impression is the last impression whether on the phone or in person, your front-desk personnel can make or break the impression customers and potential clients get of your business. That s why this comprehensive, skill-packed program should be mandatory training for everyone on your organization s front line. Through this program your front-desk employees/staff will learn how to project a confident, superprofessional image, how to handle difficult people with tact and diplomacy, and how to deal effectively with a variety of tough situations. This program shall also focus on mistake-proof ways to take phone messages, how to screen calls without annoying callers and how to greet callers warmly. PRINCIPLES OF GOOD MANAGEMENT This program depicts the development of management thinking over the past 120 years, from the three distinct earlier schools to contemporary management. It provides managers with an in-depth knowledge of all the managerial functions, and how these can be used in our organizations. It also features the most significant pathfinders, thinkers and practitioners-whose ideas continue to shape management today. Managers learn about the practical principles of good management that make their organizations excel. IMPROVING WORKPLACE EFFECTIVENESS THROUGH CREATIVITY AND INNOVATION Creativity leads to innovation which is the driving force behind a successful organization. Through group and individual creativity successful problem solving can be achieved relating to any kind of work place situation. Small scale innovation further results in improved efficiency and smoother work flows. MANAGEMENT COURSE FOR JUNIOR EXECUTIVES PIM's very popular course MJE is an ideal vehicle for giving first exposure in management to those who are about to begin their management careers, and to those who have recently been promoted to the management cadre. It covers, in considerable depth, the process of management and the functions of administration, modern concepts and practices in all functional areas of management e.g. Organizational Behavior and Management, Personnel Management, Marketing Management, Operations Management, Administrative Control, Financial Management etc. 20