Inspira IBB Replicated Website and Back-Office Terms of Use

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1 Inspira IBB Replicated Website and Back-Office Terms of Use Your use of this Inspira ( Inspira, Company, we, our, Our, We, us, or Us. ) website and/or back-office (the Site ) is subject to the following terms of use. If you are a visitor and are not an Inspiran IBB, and you do not agree to these terms of use, your sole recourse is to leave the Site. If you are an Inspiran IBB and you do not agree to these terms of use, your sole recourse is to cancel your Inspiran IBB Agreement and not to use the Site. If you are an Inspiran IBB, violation of these Terms of Use may result in disciplinary action against your Inspira Business as set forth in Inspira s Policies and Procedures. 1. Special terms apply to some services offered on your Site, such as subscriptionbased services, product purchases, rules for particular contests or sweepstakes or other features or activities. These terms will be posted in connection with the applicable service. Any such terms are in addition to these Terms of Use and, in the event of a conflict, prevail over these Terms of Use. 2. The Company may amend these Terms of Use at its discretion. Amendments shall become effective 30 days after publication of notice is posted under the Terms of Use tab to this website. Amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The Company may change the Site or delete Content or features of the Site at any time, in any way, for any or no reason at our discretion. 3. All information, materials, functions and other Site content (including Submissions as defined in Paragraph 8) provided on the Site (collectively Content ), such as text, graphics, images, etc., is our property or the property of our licensors and is protected by U.S. and international copyright laws. The collection, arrangement and assembly of all Content on the Site is the exclusive property of the Company and is protected by U.S. and international copyright laws. Except as stated herein or as otherwise provided in an express authorization from us, no material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Any unauthorized use of any material contained in the Site is strictly prohibited. 4. Unless otherwise noted, the trademarks, service marks, trade dress, trade names, and logos (collectively Trademarks ) used and displayed on the Site are the Company s registered and unregistered Trademarks and the Trademarks of the Company s licensors. Use of our Trademarks, if allowed, must adhere to the Company s Policies and Procedures relating to Trademarks. 5. Inspira grants you a limited license to access and make personal use of the Site and the Content, subject to these Terms of Use. Neither the Site nor any portion of the Site or any Content may be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by the Company in writing. 6. Links from the Site to third party web sites may be provided by the Company. If so, they are provided solely as a convenience to you If you use such links, you will leave the Site. The Company has not reviewed all such third party sites (if any) and does not control, and is not responsible for, any of these web sites and their content. The

2 Company does not endorse or make any representations about such web sites or any information or materials found there, or any results that may be obtained from using them. If you access any third party web sites linked from the Site, you do so at your own risk. 7. You may not place hyperlinks to the Site without receiving the Company s prior written consent. If you would like to link to the Site from another web site, submit your request to link to the Site to Unless you receive express written consent from the Company, your request to link to the Site shall be deemed denied. Unless otherwise permitted in writing signed by an authorized representative of Inspira, a web site that links to the Site: Shall not imply, either directly or indirectly, that Inspira is endorsing its prod ucts; Shall comply with the provisions of Section 11; Shall not use any of the Company s Trademarks or the Trademarks of our licensors; Shall not contain content or material that could be construed as offensive, controversial or distasteful and should only contain content that is appropriate for all age groups; Shall not disparage Inspira, its officers, agents, employees, products, or services in any way or otherwise negatively affect or harm its/their reputation and goodwill; Shall not present false or misleading information about the Company or the Inspira opportunity; Shall not misrepresent any relationship with Inspira; Shall not replicate in any manner any content in the Site; and Shall not create a browser or border environment around Site material. 8. For purposes of these Terms of Use, the word Submissions means text, content, advertisements, promotional material, graphics, audios, text, messages, ideas, concepts, suggestions, artwork, photographs, drawings, videos, audiovisual works, your and/or other persons names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and/or other similar materials that you submit, post, upload, embed, display, communicate, advertise, or otherwise distribute on or through the Site. Inspira is pleased to receive your comments, suggestions, and Submissions regarding the Site, our products and services, and our opportunity. If you transmit to Inspira, post, or upload any Submissions to or through the Site, you grant the Company and its affiliates a non-exclusive, royalty-free, perpetual and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute and incorporate such Submis-

3 sions and the names identified on the Submissions throughout the world in any media for any and all commercial and non-commercial purposes. By communicating a Submission to the Company, you represent and warrant that the Submission and your communication thereof conform to the Rules of Conduct set forth in Paragraph 11 below and all other requirements of these Terms of Use and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize us to exploit, such Submission in all manners contemplated by these Terms of Use. 9. Some services on the Site permit or require you to create an account to participate in or to secure additional benefits. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by our registration processes. You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person s username, password or other account information, or another person s name, likeness, voice, image or photograph. You also agree to promptly notify the Company of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to the Site. 10. Public Forum means an area or feature offered as part of the Site that offers the opportunity for users to distribute Submissions for viewing by one or more Site users, including, but not limited to, a chat area, message board, instant messaging, mobile messaging, social community environment, profile page, conversation page, blog, or function. You acknowledge that Public Forums and features offered therein are for public and not private communications, and you have no expectation of privacy with regard to any Submission to a Public Forum. We cannot guarantee the security of any information you disclose through any of these media; you make such disclosures at your own risk. You are and shall remain solely responsible for the Submissions you distribute on or through the Site under your username or otherwise by you in any Public Forum and for the consequences of submitting and posting the same. We have no duty to monitor any Public Forum.You should be skeptical about information provided by others, and you acknowledge that the use of any Submission posted in any Public Forum is at your own risk. Inspira is not responsible for, and does not endorse, the opinions, advice or recommendations posted or sent by users in any Public Forum, and the Company specifically disclaims any and all liability in connection therewith. 11. You agree that you will not upload, post, or otherwise distribute, or link to or from the Site any Submission, Content, or material that: Promotes the sale of any non-inspira s products or services, or directly or indirectly promotes or advertises any non-inspira business opportunity; is defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is profane, violent, vulgar, obscene, pornographic, or otherwise sexually explicit; (d) otherwise harms or can reasonably be expected to harm any person or entity; (e) is libelous, slanderous, defamatory, or violates the law. is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including a Submission that is, or

4 represents an attempt to engage in, child pornography, stalking, sexual assault, fraud, trafficking in obscene or stolen material, drug dealing and/or drug use, harassment, theft, or conspiracy to commit any criminal activity; infringes or violates any right of a third party including: (a) copyright, patent, trademark, trade secret or other proprietary or contractual rights; (b) right of privacy (specifically, you must not distribute another person s personal information of any kind without their express permission) or publicity; or (c) any confidentiality obligation; contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Site or any connected network, or otherwise interferes with any person or entity s use or enjoyment of the Site; does not generally pertain to the designated topic or theme of the relevant Public Forum or violates any specific restrictions applicable to a Public Forum; or is antisocial, disruptive, or destructive, including flaming, spamming, flooding, trolling, and griefing, as those terms are commonly understood and used on the Internet; violates Inspira s Policies and Procedures. We cannot and do not assure that other users are or will be complying with the foregoing Rules of Conduct or any other provisions of the Agreement, and, as between you and Inspira, you hereby assume all risk of harm or injury resulting from any such lack of compliance. 12. Because any activities that occur under your username and/or login ID are your responsibility it is important for you to keep your information secure. Notify the Company immediately if you believe that someone has used your username or login ID without your authorization. 13. Inspira reserves the right, but disclaims any obligation or responsibility, to (a) refuse to post, or remove, any Submission from the Site that violates these Terms of Use; and (b) identify any user to third parties; and/or (c) disclose to third parties any Submission or personally identifiable information when we believe in good faith that such identification or disclosure will either: (i) facilitate compliance with laws, including but not limited to, compliance with a court order or subpoena, or (ii) help to enforce the Agreement and/or protect the safety or security of any person or property, including the Site. Moreover, we retain all rights to remove Submissions at any time for any reason or no reason whatsoever. 14. Inspira may suspend or terminate your ability to use the Site, or any portion of the Site, for failure to comply with these Terms of Use, for breach of your IBB Agreement, or as the Company deems necessary to protect its business or intellectual property interests. Upon the cancellation of your Independent Inspira business for any reason, your access to the Site shall be terminated. 15. The Site is intended for viewing and use in the United States and countries which the Company has designated are officially open for business. You shall not use the Site to conduct business or sales in any country that the Company has not announced is officially open for business. 16. Inspira respects your privacy and the privacy of other visitors to the Site. To learn

5 about our privacy practices and policies, please see our Privacy Policy. 17. ALL CONTENT INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CON- TENT") IS PROVIDED AS IS AND AS AVAILABLE AND WITHOUT WARRAN- TIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY, AND NONIN- FRINGEMENT. WE DO NOT WARRANT THAT THE CONTENT IS ACCURATE, ERROR-FREE, RELIABLE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE SUCH CONTENT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TY- POGRAPHICAL ERRORS. YOU ASSUME THE ENTIRE COST OF ALL NECES- SARY SERVICING, REPAIR OR CORRECTION. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY CONTENT. YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST THE COMPANY WITH RESPECT TO CONTENT AND ANY CONTENT YOU PROVIDE TO THIRD PARTY SITES (INCLUDING CREDIT CARD AND OTHER PERSONAL INFORMATION). THE COMPANY MAY IMPROVE OR CHANGE THE PRODUCTS AND SERVICES DESCRIBED IN THIS SITE AT ANY TIME WITHOUT NOTICE. INSPIRA ASSUMES NO RESPONSIBIL- ITY, AND DISCLAIM ALL LIABILITY, FOR ANY ERRORS OR OMISSIONS IN THIS SITE OR IN OTHER DOCUMENTS WHICH ARE REFERRED TO WITHIN OR LINKED TO THIS SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLU- SION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. The Content of the Site is not intended to, and does not, constitute legal, professional, medical or healthcare advice or diagnosis, is not intended to be a substitute for such advice, and may not be used for such purposes. Always seek the advice of your physician with any questions you may have regarding a medical condition. You should not act or refrain from acting on the basis of any of the Content included in, or accessible through, the Site without seeking the appropriate legal, medical, or other professional advice. Reliance on any information appearing on the Site is strictly at your own risk. The Site may contain the opinions and views of other users. Given the interactive nature of the Site, we cannot endorse, guarantee, or be responsible for the accuracy, efficacy, or veracity of any content generated by other users. 18. Limitation of Liabilities: UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL THE COM- PANY, OUR LICENSORS OR LICENSEES, OR ANY OF THE FOREGOING ENTI- TIES RESPECTIVE RESELLERS, CONSULTANTS, SERVICE PROVIDERS OR SUPPLIERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAM- AGES, INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, THAT RESULT

6 FROM (A) THE USE OF, OR THE INABILITY TO USE, THIS SITE OR CONTENT, OR (B) THE CONDUCT OR ACTIONS, WHETHER ONLINE OR OFFLINE, OF ANY OTHER USER OF THE SITE OR ANY OTHER PERSON OR ENTITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE COMPANY S TOTAL LIABILITY TO YOU FOR ALL DAM- AGES, LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, OR $100 (WHICHEVER IS LESS) FOR ACCESSING OR PARTICI- PATING IN ANY ACTIVITY RELATED TO THE SITE. MOREOVER, UNDER NO CIRCUMSTANCES SHALL THE COMPANY, OUR LICENSORS OR LICENSEES, OR ANY OF THE FOREGOING ENTITIES RESPECTIVE RESELLERS, CON- SULTANTS, DISTRIBUTORS, SERVICE PROVIDERS OR SUPPLIERS, BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DI- RECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND OUR OR THEIR REASONABLE CONTROL. INSPIRA MAY TERMINATE YOUR FURTHER ACCESS TO THE SITE OR CHANGE THE SITE OR DELETE CONTENT OR FEATURES IN ANY WAY, AT ANY TIME AND FOR ANY REASON OR NO REASON. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 19. You agree that the Site, including its code, documentation, appearance, structure and organization constitute trade secrets and/or copyrighted and/or proprietary material of Company and its licensors. The Site is protected by United States copyright, patent, trademark and other laws including international treaty provisions. You agree not to disclose, provide or otherwise make available such trade secrets, copy-righted or proprietary material in any form to any third party without the prior written consent of Company and/or its licensors, as applicable. Title to the Site, or any copy, modification, translation, partial copy, compilation, derivative work or merged portion of the Site, shall at all times remain with Company or its licensors, as applicable. You may not copy the written materials accompanying the Site. You agree to take every reasonable precaution to prevent the theft, disclosure, and the unauthorized copying, reproduction or distribution of the Site. 20. Without the prior written consent of Company, you may not: (a) transfer, assign, rent, use, copy or modify the Site or the web pages created through the Site, in whole or in part, except as expressly permitted in this Agreement; (b) decompile, reverse assemble or otherwise reverse engineer the Site, except to the extent the foregoing restriction is expressly prohibited under applicable law; (c) reproduce, disclose, market, lease, transfer, distribute or revise the Site or the associated web pages; (d) distribute any executable versions of the Site to third parties or use such executables in excess of the limitations set forth above; (e) use the Site to provide facility management, service bureau or other access or use of the program for the benefit of third parties; (f) You will not remove, alter or destroy any copyright notices, proprietary legends or other indicia of ownership. 21. Company may offer features such as bulletin boards or functions as part of the Site (referred to as "Interactive Medium"). You may not submit any material that is

7 unlawful, harmful, harassing, threatening, abusive, hateful, libelous, defamatory, obscene, pornographic, profane, vulgar, indecent, sexually explicit or otherwise objectionable that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable law. Please do not submit any material that is protected by copyright, patent, or other proprietary right without obtaining permission of the copyright or patent owner or licensor. The Interactive Medium shall not be used for any commercial purposes. You will not submit any material to solicit funds or to promote, advertise, or solicit the sale of any other goods, services, businesses or business opportunities. You are expressly prohibited from soliciting other guests of the Site Interactive Medium to become members of any network marketing company or business opportunity. Any information or material submitted by you to the Company through the Interactive Medium will be deemed non-proprietary and non-confidential, and may be used by Company without restriction. Without limiting the foregoing, by offering any information or material through the Company Site (e.g., through chat, bulletin boards, e- mail, contests or otherwise), you grant to Company the worldwide, perpetual, royaltyfree, irrevocable, nonexclusive right and license to use, reproduce, modify, edit, publish, make derivative works from and distribute such information or materials in any and all forms and media, now or hereafter discovered. Notwithstanding the foregoing, all personal data (e.g., name, address and telephone number) provided to Company will be handled in accordance with Company s Security and Privacy Statement. Company reserves the right, in its sole discretion, to edit any submission, and to choose to include or not include such submission in the Interactive Medium. The Interactive Medium includes the opinions, statements and other content of third parties. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other content expressed by third parties are those of such third parties and not of Company. Company does not endorse any such opinion, statement or other material posted on or accessible through the Interactive Medium. 22. Any controversy or claim arising out of or relating to these Terms of Use, or the breach thereof, shall be settled through confidential arbitration. The Parties waive rights to trial by jury or to any court. The arbitration shall be filed with, and administered by, the American Arbitration Association in accordance with the AAA s Commercial Arbitration Rules and Mediation Procedures, which are available on the AAA s website at Copies of the AAA s Commercial Arbitration Rules and Mediation Procedures will also be ed to IBBs upon request to Inspira s customer Service Department. Notwithstanding the rules of the AAA, unless otherwise stipulated by the Parties, the following shall apply to all Arbitration actions: The Federal Rules of Evidence shall apply in all cases; The Parties shall be entitled to all discovery rights permitted by the Federal Rules of Civil Procedure; The Parties shall be entitled to bring motions under Rules 12 and/or 56 of the Federal Rules of Civil Procedure; The Federal Arbitration Act shall govern all matters relating to arbitration. The law of the State of Florida, without regard to principles of conflicts of laws, shall govern all other matters relating to or arising from the Agreement,

8 The arbitration hearing shall commence no later than 365 days from the date on which the arbitrator is appointed, and shall last no more than five business days; The Parties shall be allotted equal time to present their respective cases; All arbitration proceedings shall be held in Fort Lauderdale, Florida. There shall be one arbitrator selected from the panel that the AAA provides. Each party to the arbitration shall be responsible for its own costs and expenses of arbitration, including legal and filing fees. The decision of the arbitrator shall be final and binding on the parties and may, if necessary, be reduced to a judgment in any court to which the Parties have consented to jurisdiction as set forth in these Terms of Use. This agreement to arbitrate shall survive the cancellation or termination of the Terms of Use. In any action arising from or relating to these Terms of Use, the parties waive all claims for incidental and/or consequential damages, even if the other party has been apprised of the likelihood of such damage. The parties further waive all claims to exemplary and punitive damages. Jurisdiction and venue of any matter not subject to arbitration shall reside exclusively in Broward County, State of Florida or the United States District Court for the Southern District of Florida. The Federal Arbitration Act shall govern all matters relating to arbitration. The law of the State of Florida, without regard to principals of conflicts of laws, shall govern all other matters relating to or arising from the Agreement. Any action brought by an IBB shall be brought on an individual basis, and not on behalf of a class or on a consolidated basis. IBBs waive all rights to bring an action against Inspira, its officers, owners, directors, employees and agents as a class or consolidated action. 23. Confidential Information includes, but is not limited to, information about IBBs and Customers that is contained in or derived from the Site and/or any reports issued by Inspira to IBBs to assist them in operating and managing their Inspira business which are posted or made available on the Site. This Confidential Information constitutes proprietary business trade secrets belonging exclusively to Inspira and is provided to IBBs in strict confidence. Confidential Information shall not be directly or indirectly disclosed to any third party nor used for any purpose other than IBB s use in building and managing his/her Independent Inspira business. 24. By using the Site, you authorize the Company to periodically send you information and updates relating to the Company s business, products, programs, promotions, and other matters. 25. Use of the Site is a privilege and not a right. Inspira reserves the right to restrict or prevent access to the Site of any IBB who violates these Terms of Use, the Inspiran IBB Agreement, or the Inspira Policies and Procedures. 26. Inspira does not guarantee that the Site will be free from interruption. The Site may be subject to shutdowns from time to time for maintenance, technical issues, and/or causes beyond Inspira s control. You agree that Inspira shall have no liablility for any loss caused by any shut down or interruption. 27. Supply of goods, services and software through the Site is subject to United States

9 export control and economic sanctions requirements. By acquiring any such items through the Site, you represent and warrant that your acquisition comports with and your use of the item will comport with those requirements. Without limiting the foregoing, you may not acquire goods, services or software through the Site if: (a) you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or if you are on the U.S. Treasury Department s Specially Designated Nationals List or the U.S. Commerce Department s Denied Persons List, Unverified List or Entity List, or (b) you intend to supply the acquired goods, services or software to Cuba, Iran, North Korea, Sudan or Syria (or a national or resident of one of these countries) or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List or Entity List.

10 INSPIRA POLICIES & PROCEDURES 1. Policies and Compensation Plan Incorporated into IBB Agreement; Amendments. These Policies and Procedures, in their present form and as amended at the sole discretion of Lamego Investment, LLC, dba Inspira (hereafter Inspira or the Company ), are incorporated into the Inspira Independent Business Builder Agreement. Throughout these Policies, when the term Agreement is used, it collectively refers to the Inspira Independent Business Builder Agreement, the Policies and Procedures, the Inspira Compensation Plan, and the Inspira Business Entity Addendum (the Business Entity Addendum is only applicable to IBBs who enroll as a business entity). Independent Business Builders shall be referred to herein as IBBs. The Company reserves the right to amend the Agreement at its discretion. Amendments shall be effective 30 days after notice and publication of the amended provisions in the IBB s Back-Office, but amended policies shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. 2. Policies and Provisions Severable. If any provision of the Agreement, in its current form or as amended, is held void or unenforceable, only the void or unenforceable portion(s) of the provision shall be severed from the Agreement and the remaining provisions shall remain in effect. The severed provision shall be reformed so that it is in compliance with the law and reflects the purpose of the original provision as closely as possible. 3. Term and Renewal of Your Inspira Business. The term of the IBB Agreement is one year from the date of enrollment. IBBs ( IBB ) must renew their IBB Agreement each year and pay the annual Back Office and Replicated Website fee. The annual renewal notice will be posted in the IBBs Back-Office. Annual renewal fees are optional in North Dakota. 4. Compliance With the Law. IBBs must not engage in any act or omission that constitutes a violation of the law. 5. General Conduct. IBBs shall safeguard and promote the good reputation of Inspira and its products, and must avoid all deceptive, misleading, unethical or immoral conduct or practices, and must exhibit high moral character in their personal and professional conduct. IBBs shall not engage in any conduct that may damage the Company s goodwill or reputation. While it is impossible to specify all misconduct that would be contrary to this policy, and the following list is not a limitation on the standards of conduct to which IBBs must adhere pursuant to this policy, the following standards specifically apply to IBBs activities: IBBs must conspicuously identify themselves as an independent Inspira IBB in all advertising, telephone directory listings, promotional material, social media postings, websites, and other forums in which they promote Inspira s products, services and/or the Inspira business. IBBs are responsible for the content of all material that they produce and all of their postings on any social media site, as well as all posting on any 1

11 social media site that they own, operate, or control. Deceptive conduct is always prohibited. IBBs must ensure that their statements are truthful, fair, accurate, and are not misleading in any fashion; IBBs may not make any social media postings, or link to or from any postings or other material that is sexually explicit, obscene, pornographic, offensive, profane, hateful, threatening, harmful, defamatory, libelous, harassing, or discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability, or otherwise), is graphically violent, is solicitous of any unlawful behavior, that engages in personal attacks on any individual, group, or entity, or is in violation of any intellectual property rights of the Company or any third party. If an IBB s Inspira business is cancelled for any reason, the IBB must discontinue using the Inspira name, and all other Inspira intellectual property, and all derivatives of such intellectual property, in postings on all Social Media, websites, or other promotional material. IBBs may not represent or imply that any state or federal government official, agency, or body has approved or endorses Inspira, its program, or products. 6. Social Media. In addition to meeting all other requirements specified in these Policies, should an IBB utilize any form of social media, including but not limited to blogs, Facebook, Twitter, Linkedin, YouTube, or Pinterest, the IBB agrees to each of the following: No product sales or enrollments may occur on any social media site. To generate sales, a social media site must link only to the IBB s Inspira replicated website, Inspira s corporate website or an official Inspira corporate social media page. It is each IBB s responsibility to follow the social media site s terms of use. If the social media site does not allow its site to be used for commercial activity, you must abide by the site s terms of use as well as all other rules of the site. Any social media site that is directly or indirectly operated or controlled by an IBB that is used to discuss or promote Inspira s products, or the Inspira opportunity may not link to any website, social media site, or site of any other nature, other than the IBB s Inspira replicated website. During the term of this Agreement and for a period of 12 calendar months thereafter, an IBB may not use any social media site on which they discuss or promote, or have discussed or promoted, the Inspira business or Inspira s products to directly or indirectly solicit Inspira IBBs for another direct selling or network marketing program (collectively, direct selling ). In furtherance of this provision, an IBB shall not take any action that may reasonably be foreseen to result in drawing an inquiry from other IBBs relating to the IBB s other direct selling business activities. Violation of this provision shall constitute a violation of the nonsolicitation provision in Policy 19. An IBB may post or pin photographs of Inspira products on a social media site, but 2

12 only photos that are provided by Inspira and downloaded from the IBB s Back-Office may be used. If an IBB creates a business profile page on any social media site that promotes or relates to Inspira, its products, or opportunity, the business profile page must relate exclusively to the IBB s Inspira business and Inspira products. If the IBB s Inspira business is cancelled for any reason or if the IBB becomes inactive, the IBB must deactivate the business profile page. 7. IBB Created Marketing Methods, Advertising, and Promotional Material (Sales Tools). IBBs must use only Inspira approved sales aids, advertising, promotional materials, and marketing methods (collectively Sales Tools ) when promoting the Inspira business or Inspira s products or services. These materials are available in the Document Library of IBB s Back-Office. 8. Trademarks and Copyrights. The name Inspira and other names as may be adopted by the Company are proprietary trade names, trademarks and service marks of Inspira. The Company grants IBBs a limited license to use its trademarks and trade names in promotional media for so long as the IBB s Agreement is in effect. Upon termination of an IBB s Agreement, his or her license shall immediately expire and the IBB shall immediately discontinue all use of the Company s trademarks and trade names. Under no circumstances may an IBB use any of Inspira s trademarks or trade names in any address, website domain name, social media handle, social media name or address, or in any unapproved Sales Tools. Inspira commonly puts on live and recorded events as well as webinars and telephone conference calls. During these events Company executives, IBBs, and guests appear and speak. The content of such events is copyrighted material that is owned exclusively by the Company. IBBs may not record any company functions for any reason, whether such event is live, a webinar, via conference call, or delivered through any other medium. In addition, company produced Sales Tools, videos, audios, podcasts, and printed material is also copyrighted. IBBs shall not copy any such materials for their personal or business use without the Company s prior written approval. 9. IBB Web Sites. IBBs are provided with a replicated website by Inspira, from which they can take orders, enroll new IBBs, and place customers on the autoship program, as well as manage their Inspira business. IBBs may also create one private Inspira website (an External website) to promote their individual business. However, a beta version of the External site must be submitted to Inspira and receive Inspira s written authorization before the External site may go live or used in any fashion. An External website must adhere to the following requirements: External websites may not take and/or process product or service orders, sales or enrollments. The External site must be directed only to the IBB s replicated website to process 3

13 sales and/or enrollments. All External websites must clearly and conspicuously identify the IBB who is operating the External website, and must clearly and conspicuously disclose that he/she is an Inspira Independent Business Builder, and that the site is not Inspira s corporate website. Upon cancellation of an IBB s Inspira independent Agreement for any reason, the former IBB must immediately remove the External site from the internet; The External website must exclusively promote Inspira s products and Inspira s opportunity. Prior to going live with an external website, the IBB must submit a beta site to the Company for review and receive the Company s written authorization to use the website. Following approval, any amendments to the Site must also be submitted to the Company and receive written approval before going live. Inspira reserves the right to rescind approval for any approved External web site, and IBBs waive all claims against Inspira, its officers, directors, owners, employees, and agents for damages, expenses, costs, or remuneration of any other nature arising from or relating to such rescission. 10. Unsolicited (Spam). Inspira does not permit IBBs to send unsolicited commercial s unless such s strictly comply with applicable laws and regulations including, without limitation, the federal CAN SPAM Act. Any sent by an IBB that promotes Inspira, the Inspira opportunity, or Inspira s products and services must comply with the following: There must be a functioning return address to the sender. There must be a notice in the that advises the recipient that he or she may reply to the , via the functioning return address, to request that future solicitations or correspondence not be sent to him or her (a functioning opt-out notice). The must include the IBB s physical mailing address. The must clearly and conspicuously disclose that the message is an advertisement or solicitation. The use of deceptive subject lines and/or false header information is prohibited. All opt-out requests, whether received by or regular mail, must be honored. If an IBB receives an opt-out request from a recipient of an , the IBB must forward the opt-out request to the Company. Inspira may periodically send commercial s on behalf of IBBs. By entering into the IBB Agreement, IBB agrees that the Company may send such s and that the 4

14 IBB s physical and addresses will be included in such s as outlined above. IBBs shall honor opt-out requests generated as a result of such s sent by the Company. 11. Retail Outlets and Service Establishments. Inspira strongly encourages the retailing and selling of its products through person-to-person contact. In an effort to reinforce this method of selling and to help provide a standard of fairness for all IBBs, IBBs may not display or sell Inspira products or literature, or in any other way promote the Inspira opportunity or products in any retail, wholesale, warehouse, or discount establishment without prior written approval from Inspira. Notwithstanding the foregoing, IBBs may display and sell Inspira products at professional trade shows. 12. Service Related Establishments. IBBs may promote and solicit orders for Inspira products in service-related establishments. A service-related establishment is one whose primary revenue is earned by providing personal service rather than by selling products. Such establishments include offices of doctors, dentists and other health professionals; health clubs or fitness centers; beauty salons; and any other business where customer use of the establishment is controlled by membership or appointment. Inspira reserves the right to make the final determination as to whether an establishment is servicerelated or is a proper place for the solicitation for sale of its products. 13. Change of Sponsor. The only means by which an IBB may legitimately change his/her sponsor is by voluntarily canceling his/her Inspira business in writing and remaining inactive for six (6) full calendar months. Following the six calendar month period of inactivity, the former IBB may reapply under a new sponsor. The IBB will lose all rights to his/her former downline organization upon his/her cancellation. 14. Waiver of Claims. In cases wherein an IBB improperly changes his/her sponsor, Inspira reserves the sole and exclusive right to determine the final disposition of the downline organization that was developed by the IBB in his/her second line of sponsorship. DISTRIBUTORS WAIVE ANY AND ALL CLAIMS AGAINST INSPIRA, ITS OFFIC- ERS, DIRECTORS, OWNERS, EMPLOYEES, AND AGENTS THAT RELATE TO OR ARISE FROM INSPIRA S DECISION REGARDING THE DISPOSITION OF ANY DOWNLINE ORGANIZATION THAT DEVELOPS BELOW A DISTRIBUTOR WHO HAS IMPROPERLY CHANGED HIS/HER SPONSOR. 15. Product Claims. IBBs must not make claims, including but not limited to testimonials, about Inspira s products or services that are not contained in official Inspira literature or posted on Inspira s official website. Under no circumstances shall any IBB state or imply that any Inspira product is useful in the diagnosis, treatment, cure, or prevention of any disease, illness, injury, or other medical condition. Inspira products must be promoted as age defying products, not anti-aging products. 16. Income Claims. When presenting or discussing the Inspira opportunity or Compensation Plan to a prospective IBB, IBBs may not make income projections, income claims, income testimonials, or disclose their Inspira income (including, but not limited to, the showing of checks, copies of checks, bank statements, or tax records), or the income of any other Inspira IBB. Nor may IBBs make lifestyle income claims. A lifestyle income claim is a statement or depiction that infers or states that the IBB is able to enjoy a luxu- 5

15 rious or successful lifestyle due to the income they earn from their Inspira business. Examples of prohibited lifestyle claims include, but are not limited to, representations (either through audio or visual medium) that an IBB was able to quit his/her job, acquire expensive or luxury material possessions, or travel to exotic or expensive destinations. 17. Compensation Plan Claims. When presenting or discussing the Inspira compensation plan, you must make it clear to prospects that financial success in Inspira requires commitment, effort, and sales skill. Conversely, you must never represent that one can be successful without diligently applying themselves. Examples of misrepresentations in this area include, but are not limited to: It s a turnkey system. The system will do the work for you. Just get in and your downline will build through spillover. Just join and I ll build your downline for you. The company does all the work for you. You don t have to sell anything. All you have to do is buy your products every month. The above are just examples of improper representations about the compensation plan. It is important that you do not make these, or any other representations, that could lead a prospect to believe that they can be successful as an IBB without commitment, effort, and sales skill. 18. Media Inquiries. IBBs must not interact with the media regarding the Inspira business or products. All inquiries from the media, including radio, television, print, online, or any other medium, shall be directed to Inspira s marketing department. 19. Participation in Other Network Marketing Programs and Nonsolicitation. Inspira IBBs are free to participate in other network marketing programs. However, during the term of this Agreement and for one year thereafter, with the exception of an IBB s personally sponsored downline IBBs, an IBB may not directly or indirectly Recruit other Inspira IBBs for any other network marketing business. The term Recruit means the direct or indirect, actual or attempted, sponsorship, solicitation, enrollment, encouragement, or effort to influence in any other way, another Inspira IBB to enroll or participate in another network marketing opportunity. If an IBB is engaged in other non-inspira business or Network Marketing program, it is the responsibility of the IBB to ensure that his or her Inspira business is operated entirely separate and apart from all other businesses and/or Network Marketing programs. To this end, the IBB must not: Display Inspira promotional material, sales aids, or products with or in the same location as, any non-inspira promotional material or sales aids, products or services (Pinterest and similar social media sites are exempt from this policy). 6

16 Offer the Inspira opportunity, products or services to prospective or existing customers or IBBs in conjunction with any non-inspira program, opportunity or products. Offer, discuss, or display any non-inspira opportunity, products, services or opportunity at any Inspira-related trunk-show, meeting, seminar, convention, webinar, teleconference, or other function. Inspira and IBB agree that any violation of this policy shall cause Inspira irreparable harm for which there is no adequate remedy at law, and the injury to Inspira shall outweigh the potential injury to IBB, and therefore Inspira shall be entitled to emergency and permanent injunctive relief to prevent further violations of this policy. 20. Confidential Information. Confidential Information includes, but is not limited to, the identities, contact information, and/or sales information relating to Inspira s IBBs and/or customers: (a) that is contained in or derived from any IBBs respective Back- Office; (b) that is derived from any reports issued by Inspira to IBBs to assist them in operating and managing their Inspira business; and/or (c) to which an IBB would not have access or would not have acquired but for his/her affiliation with Inspira. Confidential Information constitutes proprietary business trade secrets belonging exclusively to Inspira and is provided to IBBs in strict confidence. Confidential Information shall not be directly or indirectly disclosed to any third party nor used for any purpose other than IBB s use in building and managing his/her Independent Inspira business. Any violation of this policy shall cause Inspira irreparable harm for which there is no adequate remedy at law. The parties further agree that the harm to Inspira shall outweigh any harm to IBB if injunctive relief is awarded to the Company. Inspira shall therefore be entitled to immediate and permanent equitable relief to prevent further violations of this policy. 21. Bonus Buying. Bonus buying is strictly prohibited. Bonus buying includes the purchase of merchandise for any reason other than bona fide resale or use, or any mechanism or artifice to qualify for rank advancement or maintenance, incentives, prizes, commissions or bonuses that are not driven by bona fide product purchases by end user consumers for actual use. 22. Limitations on IBB and Household Businesses. IBBs may own, operate, control, or have an interest in, only one Inspira business. There may be no more than two Inspira businesses per household. If there are two businesses in the household, both businesses must have the same Sponsor or one Household Business must be the immediate Sponsor of the other Household business. A household is defined as spouses or couples, and dependent children of one or both spouses or couples, living in the same home of the spouses or member of the couple, as well as dependent children of either spouse or member of the couple, while attending school away from home. 23. Actions of Household Members. If a household family member of an IBB engages in conduct that would be a violation of the Agreement, the conduct of the household family member shall be imputed to the IBB. 7

17 24. Tampering With Product Packaging. Inspira products must be sold in their original packaging; IBBs shall not alter the original packaging or labeling. 25. Negative Comments. Complaints and concerns about Inspira should be directed to the customer Service Department. IBBs must not disparage, demean, or make negative remarks to third parties or other IBBs about Inspira, its owners, officers, directors, management, other Inspira IBBs, the Marketing and Compensation plan, or Inspira s directors, officers, or employees. Disputes or disagreements between any IBB and Inspira shall be resolved through the dispute resolution process, and the Company and IBBs agree specifically not to demean, discredit, or criticize one another on the Internet or any other public forum. 26. Sales Receipts. IBBs must provide their retail customers that purchase merchandise directly from the IBB with two copies of an official Inspira sales receipt at the time of the sale and advise them of the three day right to rescind the transaction, which is set forth on the receipt. IBBs must maintain all retail sales receipts for a period of two years and furnish them to Inspira at the Company s request. Sales receipts can be downloaded in PDF format from your Inspira Back-Office. Retail customers who purchase from an IBB s Replicated Website need not be provided with a sales receipt as the receipt will automatically be sent by the Company via at the time the order is placed. 27. Adjustment to Bonuses and Commissions. Compensation stemming from product sales is fully earned when the applicable return, repurchase, and chargeback periods applicable to product sales have all expired. When a product is returned to Inspira for a refund or is repurchased by the Company, or a chargeback occurs, the compensation attributable to the returned or repurchased product(s) will recovered by the Company. Unearned compensation will be deducted, in the month in which the refund is issued or the chargeback occurs, and continuing every pay period thereafter until the commission is recovered, from the upline IBBs who received bonuses and commissions on the sales of the refunded products. Inspira reserves the right to withhold or reduce any IBB s compensation as it deems necessary to comply with any garnishment or court order directing Inspira to retain, hold, or redirect such compensation to a third party. 28. Return of Merchandise and Sales Aids by IBBs Upon Cancellation. Upon cancellation of an IBB s Agreement, the IBB may return products and Sales Tools that he or she personally purchased from Inspira within one year prior to the date of cancellation (the one year limitation shall not apply to residents of Maryland, Massachusetts, Wyoming and Puerto Rico) so long as the goods are in Resalable condition. Upon the Company s receipt of returned goods and confirmation that they are in Resalable condition, the IBB will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges will not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. Goods are "Resalable" if they are unopened and unused and packaging and labeling has not been altered or damaged. Any merchandise that is clearly identified at the time of sale as nonreturnable, closeout, discontinued, or as a seasonal item, is not Resalable. Back Office, Replicated website and mobile application fees are not refundable except as may be required under 8

18 applicable state law. 29. Order Cancellation and Satisfaction Guarantee. Federal and state law requires that IBBs notify their retail customers that they have three business days (5 business days for Alaska residents, 15 days for residents of North Dakota over the age of 65. Saturday is a business day, Sundays and legal holidays are not business days) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. IBBs shall verbally inform their customers of this right, shall provide them with TWO copies of a retail receipt at the time of the sale, and shall point out this cancellation right stated on the receipt. In addition, Inspira offers a money back guarantee on products returned within 90 days from the date of sale, less a 10% restocking fee. Products shipped directly to the customer by the Company must be returned to the Company and a refund will be issued to the customer by the Company (see Policy 25 for the Company s right to recapture commissions paid to IBBs based on returned merchandise). Products delivered to the customer by an IBB must be returned to the selling IBB, and it shall be the responsibility of the IBB to issue the refund to his/her customer. This product satisfaction guarantee does not apply to products damaged by abuse or misuse, and shipping costs are not refundable. IBBs shall disclose the terms of the warranty to his/her customers at the time of sale and shall also point out this warranty information on the sales receipt and product literature. If an IBB returns more than 500 PV for a refund in any 12 consecutive month period, the request will constitute the IBB s voluntary cancellation of his/her IBB Agreement, and the refund will be processed as an inventory repurchase and the IBB s Inspira business will be cancelled. 30. Montana Residents. A Montana resident may cancel his or her IBB Agreement within 15 days from the date of enrollment, and may return his or her IBB Kit and any Sales Tools and products he or she purchased from the Company for a full refund within such time period. 31. Procedures for Returns. You must contact the customer services department at and request a return authorization number (RAN) before returning merchandise or sales tools. The RMA number must be written legibly on the outside of the shipping container in which the returned merchandise or sales tools are boxed. Returns should be sent to the address on your packing slip. Upon receipt of the returned merchandise, it will be inspected and if it meets the return criteria, a refund will be issued. 32. Disciplinary Sanctions. Violation of the Agreement, any illegal, fraudulent, deceptive or unethical business conduct, or any act or omission by an IBB that the Company reasonably believes may damage its reputation or goodwill, may result in the suspension or termination of the IBB s Inspira business, and any other disciplinary measure that Inspira deems appropriate to address the misconduct. In situations deemed appropriate by Inspira, the Company may institute legal proceedings for monetary and/or equitable relief. 9

19 33. Indemnification. IBBs agree to indemnify Inspira for any and all costs, expenses, consumer reimbursements, fines, sanctions, damages, settlements or payments of any other nature that Inspira incurs resulting from or relating to any act or omission by IBB that is illegal, fraudulent, deceptive, negligent, unethical, or in violation of the Agreement. Inspira may elect to exercise its indemnification rights through withholding any compensation due the IBB. This right of setoff shall not constitute Inspira s exclusive means of recovering or collecting funds due Inspira pursuant to its right to indemnification. 34. Effect of Cancellation. An IBB whose business is cancelled for any reason will lose all IBB rights, benefits and privileges. This includes the right to represent yourself self as an Independent Inspira IBB, to sell Inspira products and services and the right to receive commissions, bonuses, or other income resulting from his/her own sales and the sales and other activities of the IBB and the IBB s former downline sales organization. There is no whole or partial refund for IBB Kit fees or renewal fees if an IBB s business is cancelled. 35. Voluntary Cancellation. A participant in this network-marketing plan has a right to cancel at any time, regardless of reason. Cancellation must be submitted in writing to the Company at its principal business address or by cancelling his/her business through the Back-Office. The written notice must include the IBB s signature, printed name, address, and IBB I.D. Number. If an IBB is also on the Autoship program, the IBB s Autoship order shall continue unless the IBB also specifically requests that his or her Autoship Agreement also be canceled. An IBB may also voluntarily cancel his/her Inspira business by failing to pay his/her annual Replicated Website and Back Office fees, and by withdrawing consent to contract electronically. 36. Cancellation for Inactivity. If an IBB fails to generate at least 750 PV in any 12 consecutive month period, his/her IBB Agreement and Inspira business will be cancelled for inactivity. If an IBB is also on the Autoship program, the IBB s Autoship order shall continue unless the IBB also specifically requests that his or her Autoship Agreement also be canceled. 37. Business Transfers. IBBs in good standing who wish to sell or transfer their business must receive Inspira s prior written approval before the business may be transferred. Requests to transfer a business must be submitted in writing to the Compliance Department It is within Inspira s discretion whether to allow a business sale or transfer, but such authorization shall not be unreasonably withheld. However, no business that is on disciplinary probation, suspension, or under disciplinary investigation may be transferred unless and until the disciplinary matter is resolved. Prior to transferring a business to a third party, the IBB must offer Inspira the right of first refusal to purchase the business on the same terms as negotiated with a third party. The Company shall have ten days to exercise its right of first refusal. 38. Transfer Upon an IBB s Death. An IBB may devise his/her business to his/her heirs. Because Inspira cannot divide commissions among multiple beneficiaries or transferees, the beneficiaries or transferees must form a business entity (corporation, LLC, partnership, etc.), and Inspira will transfer the business and issue commissions to the business entity. In the case of a business transfer via testamentary instrument, the beneficiary of the business must provide Inspira with certified letters testamentary and written instruc- 10

20 tions of the trustee of the estate, or an order of the court, that provides direction on the proper disposition of the business. The beneficiary must also execute and submit to the Company an Inspira IBB Agreement within 30 days from the date on which the business is transferred by the estate to the beneficiary or the business will be cancelled. 39. Business Distribution Upon Divorce. Inspira is not able to divide commissions among multiple parties, nor is it able to divide a downline organization. Consequently, in divorce cases, any settlement or divorce decree must award the business in its entirety to one party. Inspira will recognize as the owner of the business the former spouse to who is awarded the business pursuant to a legally binding settlement agreement or decree of the court. The former spouse who receives the Inspira business must also execute and submit an Inspira IBB Agreement within 30 days from the date on which the divorce becomes final or the business will be cancelled. 40. Dissolution of a Business Entity. Inspira is not able to divide commissions among multiple parties, nor is it able to divide a downline organization. Consequently, in the event that a business entity that operates an Inspira business dissolves, the owners of the business entity must instruct the Company on the identity of the proper party who is to receive the business. The Inspira business must be awarded to a single individual or entity that was previously recognized by the Company as an owner of the business entity; the Company cannot divide the business among multiple parties or issue separate commission payments. If the business entity wishes to sell or transfer its Inspira business, it must do so pursuant to Policy 34. In addition, the recipient of the Inspira business must also execute and submit an Inspira IBB Agreement to the Company within 30 days from the date of the dissolution of the business entity or the Inspira business will be cancelled. 41. International Activities. IBBs may not sell Inspira products in any international market, or conduct business activities of any nature, in any foreign country that the Company has not announced is officially open for business. 42. Dispute Resolution. For claims seeking $10, or more that arise from or relate to the Agreement, prior to filing arbitration as set forth below, the parties shall meet in good faith and attempt to resolve such dispute through confidential non-binding mediation. One individual who is mutually acceptable to the parties shall be appointed as mediator. If the Parties cannot agree on a mediator, the complaining party shall request a mediator be appointed by the American Arbitration Association ( AAA ). The mediation shall occur within 60 days from the date on which the mediator is appointed. The mediator s fees and costs, as well as the costs of holding and conducting the mediation, shall be divided equally between the parties. Each party shall pay its portion of the anticipated shared fees and costs at least 10 days in advance of the mediation. Each party shall pay its own attorney s fees, costs, and individual expenses associated with conducting and attending the mediation. Mediation shall be held in Fort Lauderdale, Florida and shall last no more than two business days. Except as otherwise provided in the Agreement, any controversy or claim arising out of or relating to the Agreement, or the breach thereof, shall be settled through confidential arbitration. The Parties waive rights to trial by jury or to any court. This arbitration provision applies to claims that were not successfully resolved through 11

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