Dashboard Design. Virginia Association of Soil and Water Conservation Districts Annual Meeting. File: DashboardDesign.ppt
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1 Dashboard Design Virginia Association of Soil and Water Conservation Districts Annual Meeting File: DashboardDesign.ppt 12/03/2012 Information Technology - Version 1.0 1
2 Introduction Background & Experience Dashboards provide valuable tools for performance monitoring and management Impacts of dashboards for Hanover County Roadmap of examples for creating a dashboard Best practices for designing dashboards. File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 2
3 Outline I. Relate Hanover experience II. Provide examples to follow III. Define Dashboards IV. Explain design best practices File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 3
4 File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 4
5 I. Hanover Experience Why did we get started? How did we get started? Department Dashboards Lessons Learned Impacts on Strategic and Operational Strategies What is next? File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 5
6 I. How we got started Conference presentation Tool used by peers Growth in level of operation Management information tools: Weekly brief Monthly dashboards Quarterly financial reports Annual reports Sustainable reporting process Management by data conversations File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 6
7 I. Dashboard Development Conversations with leaders valuable What is important? What is being measured? Are we meeting County and Citizen needs? Establish mechanism for setting goals Set and manage expectations Avoid using as performance evaluation tool File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 7
8 I. Implementation Process Executive order Questions Training and education Excel template Department heads intranet site Monthly submission Annual dashboard summary File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 8
9 I. Goals Set realistic and achievable goals Measuring performance against goals Accountability for Senior Leaders Establish commitment toward goals Provide Administrator with information to lead organization Historic information for comparisons File: DashboardDesign.ppt 12/19/2012 Information Technology - Version 1.0 9
10 I. Impact of Dashboards Identification of operational issues Goal setting and measurement Accountability for operational and strategic goals Transparency Employee awareness Measuring utilization Leadership support and awareness Increase focus on important issues/efforts Establish strategic goals/initiatives File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
11 I. Outcomes Organization not dependent on select individuals to know everything Helped County Administrator and senior management be aware of what is happening in their operations Established goals and measured progress toward them Improved operational goals and measures for departments File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
12 I. Next Steps Compare ourselves to appropriate standards Want to be in the top 10%, how can you prove it? Find and evaluate goals against comparative peers/data sources Drill down measurements for services Enhance linkage between strategic and daily operations/effort Time and attendance linkages for resource utilization File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
13 II. Working Examples Animal Control Emergency Communications Information Technology File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
14 III. Animal Control File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
15 II. Status Section Purpose: provides high level visibility into program status File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
16 II. Metrics and Measures 12/19/2012 Information Technology - Version
17 II. Emergency Communications File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
18 II. Metrics and Measures 12/19/2012 Information Technology - Version
19 II. Metrics and Measures 12/19/2012 Information Technology - Version
20 II. Project Milestones 12/19/2012 Information Technology - Version
21 III. Information Technology File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
22 II. Financial Analysis 12/19/2012 Information Technology - Version
23 II. Operational Analysis 12/19/2012 Information Technology - Version
24 II. Operational Analysis 12/19/2012 Information Technology - Version
25 II. Asset Management 12/19/2012 Information Technology - Version
26 I. Lessons Learned Define what should be included What do you want to know about your operation? Clearly communicate expectations Provide examples Follow best practices Templates and training Just do it, do it again, repeat Own your dashboard Use the data File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
27 III. Dashboards Defined Textbook Definition: Keywords: Visual Most important Objectives Single page/screen Monitored A glance 1 Stephen Few defines a dashboard as a: Visual display of the most important information needed to achieve one or more objectives which fits entirely on a single computer screen so it can be monitored at a glance. 1 Source: (Few, Stephen, Information Dashboard Design, p. 34, O Reilly Media, Inc, Sebastopol, CA, 2006). 12/19/2012 Information Technology - Version
28 III. Dashboard Objectives 2 Performance Dashboard objectives: Monitoring: conveys critical information at a glance using timely and relevant data, usually with graphical elements. Analysis: lets users analyze and explore performance data across multiple dimensions and at different levels of detail to get to the root cause of problems and issues. Management: fosters communication among executives, managers, and staff and gives executives continuous feedback across a range of critical activities, enabling them to steer their organizations in the right direction. 2 Source: (Eckerson, Wayne E., Performance Dashboards: Measuring, Monitoring, and Managing Your Business, p. 10, John Wiley & Sons, Inc, Hoboken, NJ, 2006). 12/19/2012 Information Technology - Version
29 III. Types of Dashboards 2 Types of performance dashboards: 1. Operational track core operational processes and emphasize monitoring more than analysis or management; 2. Tactical track departmental processes and projects and emphasize analysis more than monitoring or management; and 3. Strategic monitor the execution of strategic objectives and emphasize management more than monitoring or analysis. 2 Source: (Eckerson, Wayne E., Performance Dashboards: Measuring, Monitoring, and Managing Your Business, p. 10, John Wiley & Sons, Inc, Hoboken, NJ, 2006). 12/19/2012 Information Technology - Version
30 III. Dashboard Benefits Communicate Strategy Refine Strategy Increase Visibility Increase Coordination Increase Motivation Consistent View Reduce Costs Empower Users Deliver Actionable Info 12/19/2012 Information Technology - Version
31 IV. Data Visualization Characteristics of welldesigned: Information exceptionally well organized Fitting everything into a dashboard requires finesse, not muscle. Condensed, form of summaries and exceptions Specific to and customized for audience and objectives Displayed using concise and often small media Message clear and direct 12/19/2012 Information Technology - Version
32 IV. Data Visualization 1 Key principals in visual design: 1. Reduce non-data ink 2. Eliminate unnecessary nondata items 3. Enhance items appropriately 4. Only highlight important data 1 Source: (Few, Stephen, Information Dashboard Design, p. 103 & 117, O Reilly Media, Inc, Sebastopol, CA, 2006). 12/19/2012 Information Technology - Version
33 IV. Media Types Six categories of media meeting the criteria: 1. Graphs 2. Images 3. Icons 4. Drawing Objects 5. Text 6. Organizers 12/19/2012 Information Technology - Version
34 IV. Typical Design Flaws Exceeding boundary of single page Supplying inadequate context for the data Displaying excessive detail Choosing a deficient measure Inappropriate display media Introducing meaningless variety Using poorly designed media type Encoding quantitative data inaccurately Arranging data poorly Highlighting important data ineffectively 12/19/2012 Information Technology - Version
35 IV. Design Media/Measure 1 Good example: 1 Source: (Few, Stephen, Information Dashboard Design, p , O Reilly Media, Inc, Sebastopol, CA, 2006). 12/19/2012 Information Technology - Version
36 IV. Design Bar chart 1 Good example: 1 Source: (Few, Stephen, Information Dashboard Design, p. 60, O Reilly Media, Inc, Sebastopol, CA, 2006). 12/19/2012 Information Technology - Version
37 IV. Simple/effective use of Color 1 1 Source: (Few, Stephen, Information Dashboard Design, p. 117, O Reilly Media, Inc, Sebastopol, CA, 2006). 12/19/2012 Information Technology - Version
38 Additional Resources There are many dashboard design resources available. Suggestions. 1. Few, Stephen, Information Dashboard Design, O Reilly Media, Inc, Sebastopol, CA, Eckerson, Wayne E., Performance Dashboards: Measuring, Monitoring, and Managing Your Business, John Wiley & Sons, Inc, Hoboken, NJ, Sample template for VASWCDs File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
39 IV. Get Started with a template File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
40 Questions Contact Information: Kirk Baumbach: File: DashboardDesign.ppt 12/19/2012 Information Technology - Version
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