State of Florida Department of Financial Services. Invitation to Negotiate DFS RM ITN 13/ Addendum #3 Part 1 Respondent Questions and Answers

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1 State of Florida Department of Financial Services Invitation to Negotiate DFS RM ITN 13/14-07 Addendum #3 Part 1 Respondent Questions and Answers For Insurance Management System Note: Multiple vendor questions duplicated or overlapped other questions. For brevity, the Department has answered each question without repeating information when possible. This means that additional, related information on a question may be found in another question. Vendors are strongly encouraged to read all questions and answers carefully so this information is not missed. Vendor #1 1. Will you require your vendor to be SSAE 16-Type II Certified? No. 2. What is the number and type of internal and external users that will access the application? There are 113 users in the Division and 54 customer State Agencies that will use the portal. Each of the 54 customer State Agencies may have multiple users. The Division will not be able to predict how many users at each customer State Agency will require access until some of the portal functionality is known. Each customer State Agency has designated loss control professionals, but claims reporting is more distributed. The Division would like recommendations from Respondents on the most cost effective way to provide access to appropriate information to users through the portal. 3. Will you require approval processes to be built into the system? Yes. Please refer to Attachment G, Functional Requirements. Approval is a significant component of workflow and the Division needs to be able to define approval workflow according to different business rules. The Division expects that the Respondent will work with the Division to capture these business rules during the design activities. 4. Does the state have any restrictions for implementing a SAS hosted application? Yes. Please see ITN section (c) (10), Mandatory Certifications. See also additional information in Addendum 2, Pre-Solicitation Conference Questions and Answers 5 and What is your organization s preferred browser (IE, Chrome, Firefox, Safari etc.)?

2 Please refer to Attachment H, Technical Requirements. Requirement T-1 states: The System leverages an n-tier/layer thin client web architecture. It should support the major internet browsers (IE8, Chrome, FireFox, Safari ) using the HTTPS protocol. This requirement will be updated to specify the major browsers current at the time of implementation. 6. Will the State be self administering claims or are they looking for the alternative software solution to be utilized by their TPA? The Division self-administers its claims, but utilizes a Medical Case Management firm to assist in management of Worker s Compensation Claims (the adjusting function is retained within the Division). The Division does not require its MCM vendor to utilize the Division s insurance management system, but will require the new MCM and the successful Respondent to work together to establish an effective integration between the systems. Other vendors that participate in claims administration include the Pharmacy Benefits Manager and the new Medical Bill Review vendor, both of which will need data interfaces with the new System but will not directly use the Division s IMS. Interfaces are further described in Attachment I and response to question 38. The Division has selected a new Medical Case Management vendor, who will handle claims beginning January 1. The Division will have information on the system used by the new MCM prior to negotiations for this contract. 7. Can you provide a copy or listing of the Payment and Statistical reports that need to be part of the solution? Please see Attachment I, Interfaces for a listing of interfaces and Attachment G, Functional Requirements, General tab, for Reporting / EDI requirements. There are additional reporting requirements throughout the requirements (e.g. Loss triangles at PU-8). The intent of the Division is to have a robust ad hoc reporting capability that allows designated users to design reports on any data element stored in the system, output in any format the Division designates, and store the designed reports for later use. The majority of reports that the Respondent must create as part of the implementation are data extracts necessary for external system interfaces (e.g., statistical reporting to the Division of Worker s Compensation). 8. What other State agency or third party interfaces would be required? Please see Attachment I, Interfaces, and Attachment G, Functional Requirements, General Tab, Reporting / EDI requirements. In general, the Division needs integrations (involving the user interface) between FileNet and the MCM vendor s software.

3 The Division needs internal interfaces (data transfer, with or without two-way confirmation and business rule processing) with CODA for invoices and accounts receivable; FLAIR for check writing; and the EDI with the Division of Workers Compensation for claims reporting. The Division needs external interfaces (data transfer, with or without two-way confirmation and business rule processing) with third-parties including the Division s Medical Bill Review vendor, Pharmacy Benefits Manager and the Centers for Medicare and Medicaid. 9. Describe the claim payment process and interface requirements for payments? How are payments / checks currently run? Will any interfaces be required with the State banks? The as-is process is changing due to this project and the introduction of a new Medical Bill Review vendor. The desired to-be process would be: a. Medical Bills are received and scanned by the Medical Case Management vendor or Division staff. b. Pharmacy bills are received by or forwarded to the Pharmacy Benefits Management vendor, who pays the bills according to contracted prices and invoices the Division to be reimbursed for the payments made on the Division s behalf. A payment file is submitted to the Division along with the invoice, and the payment file is loaded into the Division s IMS, while the invoice is direct-paid in FLAIR. c. Medical bills are forwarded to the Medical Bill Review vendor. d. The medical bills are reviewed and repriced by the Medical Bill Review vendor according to the correct schedule. e. The Medical Bill Review vendor submits an excel file of recommended payments to the Division. f. This file is imported (preferably automatically) into the new System, which processes the recommended payments according to appropriate business rules. g. Workers compensation indemnity payment requests are generated by Division adjusting staff using the indemnity module within the new System. h. Bills for all other coverage lines are received and scanned by Division staff, then entered for payment into the new System by Division adjusting staff. i. The new System generates a daily check request file which is submitted electronically to the FLAIR accounting system. j. FLAIR prints the warrants, which are either mailed or returned to the Division to stuff and mail (depending on the nature of the warrant and the amount of additional information that must be included on the warrant or in the envelope). k. After FLAIR prints warrants, FLAIR returns a payment information file containing warrant numbers, warrant dates and status of outstanding warrants. The new System accepts this electronic file and processes it according to defined business rules. Please see Attachment G, Functional Requirements for more details on check issuance.

4 No interfaces are required with the banks. 10. Does the State of Florida currently have a return to work program? If so, please briefly describe. Yes, each agency manages its own return to work program. The Division produces an annual report that presents the results of return to work efforts. The system will need to capture the data required to produce this report. The Division anticipates that the Respondent will work with the Department to capture these detailed data fields during requirements validation and design. 11. Please describe your exposure data collection and validation capabilities for insurance renewal process. Please refer to Attachment F, Division Background for more information on the Division s client State Agencies. The Division does not go through a traditional data collection and validation process for renewals. Each agency provides a spreadsheet for changes in property values and exposure information each year, which are not independently verified. The Division would like to use the portal described in the functional requirements to allow client State Agencies to update their property listings online. In addition, the Division annually requests updates to exposure data for other lines of coverage from covered State Agencies. 12. Describe the security protocol currently in place at the organization pertaining to sensitive documents? Are these integrated within your current document management solution? The current security protocols are not pertinent to this procurement, as the new System will replace the existing process. The Division will be implementing a current version of FileNet, which the Respondent will need to integrate tightly with. The Division expects that appropriate role-based security and encryption will be implemented through the FileNet implementation and the proposed solution. Security requirements can be found in Attachment H Technical Requirements. Vendor #2 13. When does the contract with the incumbent vendor end? The end date of the current contract is not a consideration for this procurement. 14. What is the desired date for the new Insurance Management System to be operational? The Division would like to see the new System implemented as quickly as feasible, while meeting the Division s objectives. ITN section requires the Respondent to provide a MS Project schedule showing its proposed implementation schedule. 15. Would DFS please provide a logical data model or entity relationship diagram for the current system?

5 The successful Respondent is not responsible for extracting data from the existing system. The Department will provide data extracts to the successful Respondent for purposes of data migration. The Department does not yet have the file layout or size of the extract file, but will have the extract project completed prior to negotiations and submission of BAFO. 16. What size (gigabytes) is the current database? How many tables does it contain? The successful Respondent is not responsible for extracting data from the existing system. The Department will provide data extracts to the successful Respondent for purposes of data migration. Furthermore, the Division has not determined the conversion strategy that will be used for migration and, as noted in the response to question #19, is seeking recommendations from Respondents on strategies they have used previously. 17. How many records does the system currently have in the database? There are approximately 22,000 property records and approximately 871,000 claims records in the current system. In addition, there are approximately 18,000 active vendor records in the current system. 18. If a new solution is selected, will DFS run the new system in parallel with the old system? If so, for how long? No, it is not anticipated that the two systems will be run concurrently. 19. For data conversion/migration, does DFS plan to convert/migrate all data to the new system? If yes, how much historical data does DFS need to convert/migrate to the new system (i.e., records, size, and years of history)? The Department has not determined how much data should be migrated into the new System and is seeking recommendations from the Respondents as to data migration strategies, as requested in Statement of Work section 5.3.5, Data Conversion Design. The Division is interested in the Respondent s experiences with other conversions and the results of strategies they have used before. There are approximately 22,000 property records and approximately 871,000 claims records in the current system. All the current data will be extracted by DFS from the old system. Vendor #3 20. What version of STARS PE are you currently utilizing? The successful Respondent is not responsible for extracting data from the existing system, which has been heavily customized from its original form. The Department will provide data extracts to the successful Respondent for purposes of data migration.

6 21. Regarding Tab 5C Out of State Preference Letter from Attorney For those vendors whose principal place of business is Out of State, can you please further clarify what the Letter should contain? If you do not have a primary business location in the State of Florida (e.g. main or primary business office a location where you are leading or directing aspects of your business), you must include in your response a letter from an attorney explaining any preferential treatment your firm is given by your home state when you are pursuing contracts from your home state. For example, if your primary place of business is in Virginia and Virginia offers a 10 point preference on state contracts issued to Virginia businesses, you must describe this preference in the letter. A letter form is provided as Attachment M to the ITN. 22. Can you please provide or direct us to the listing of the specific Custom Solutions you have in STARS PE? The successful Respondent is not responsible for extracting data from the existing system. The Department will provide data extracts to the successful Respondent for purposes of data migration. 23. Can you please provide a count of users by role (report users, adjuster users, etc.) The Department does not have this information at this time, and it is dependent on the capabilities of the proposed system. For example, reports are generated by limited users today, however in the proposed system the Division has requested a more user-friendly reporting interface that would allow more users to self-service. In general, however, the Division has 36 employees in the Bureau of Risk Financing and Loss Prevention (which includes Mailroom, Loss Prevention, Trust Fund Management and Contract Management), 46 employees in the Bureau of Workers Compensation Claims and 28 employees in the Bureau of State Liability and Property Claims (which includes property policy maintenance). In addition, the Division has 54 customer State Agencies that will use the portal. Each of the 54 customer State Agencies may have multiple users. 24. For spreadsheet data that will become part of the solution, can you confirm that information is in the same (a consistent) format for each year that it will be converted? Yes, the Department will present data in the same file layout format for multiple years. 25. When can we expect the minutes from the Pre-Response conference to be posted or distributed? Addendum 1 will have been published prior to this addendum. Vendor #4

7 26. I just wanted to clarify, you are expecting a respondent vendor that has a risk management system (RMS) product that can be modified to suite the departments needs. Is that correct? Is this solicitation NOT intended to be a custom development/integration effort? The Division is not specifying whether the solution is COTS or a custom solution that is ported to the Division, but advises that per the instructions of section 4.3 of the ITN, the Respondents are expected to demonstrate a working system to the Department during demonstrations according to the Timeline in the ITN. 27. How many Policies In Force (PIF) does the state of Florida manage? The Division issues approximately 330 Certificates of Insurance to 54 customer State Agencies. The Division s customer State Agencies have the flexibility to define the scope of their Certificates of Coverage as they wish typically aligned with a budgeting entity within their organization. Therefore, some customer State Agencies have only one COI at their top organizational level, while others manage their scope of coverage at a lower organizational level. In total, the certificates represent approximately 22,000 properties and 200,000 covered individuals (though individuals are not identified on the COI). The Division processes an average of 26,000 claims annually. For more information on the Division, please see Attachment F: Division Background. 28. What is the Direct Written Premium of the State of Florida? IE: How much premium does the state write as a carrier. The Division s annual premium is $187.8 million. Vendor #5 29. Can you confirm the required licensed user count will be 400 concurrent claims/policy users? No - the system, from a sizing perspective, should be able to handle up to 400 concurrent users with an average of 7 transactions per second as stipulated in the Technical Requirements. There are currently 113 users in the Division and 54 customer State Agencies that will use the portal. Each of the 54 customer State Agencies may have multiple users. 30. Can you please identify the number of users accessing the reporting system for report creation or modification of report templates? Please see the response to question # Can you please identify the number of users accessing the reporting system to only run existing created report templates. Please see the response to question # Does the State desire the outside legal firms to submit bills electronically?

8 The Department would like to be able to receive multiple types of documents electronically and handle those through workflow and integration with the document management system. Meaning, if a legal bill is received electronically, it would be imported into the Enterprise Document Management System (EDMS) and then a workflow item would generate for an indexer who would review the bill and identify / link it to the appropriate claims in the new System. Someone might review the charges and decide whether to approve them or not, generating a payment request. All of these functions are workflow related, however. The Division does not require automated processing of legal invoices. 33. Can you identify the number of outside law firms submitting electronic bills? The Division has approximately 300 law firms under contract that would periodically submit an electronic invoice, but as described in question 32 above, the Division does not require an automated payment system. 34. Can you identify the annual legal spend with the outside law firms? The Division expects to process approximately 100,000 legal invoices per year. 35. Can you identify the number of outside vendors submitting invoices? The Division will issue payments to multiple thousands of vendors (doctors), however the Medical Case Management vendor will receive the majority of invoices, image them and the Medical Bill Review vendor will review those invoices and submit to the Division a report of recommended payments. The Division will then issue the payments. Please see the response to question #9 for more information. 36. Can you identify the annual vendor spend outside of legal? The Division expects to process approximately 350,000 non-legal invoices per year. 37. Does the State expect the Vendor to create the interfaces identified in Attachment I or would it prefer the Vendor provide the necessary tools/training for the State to create/maintain their own interfaces? The Department is open to proposals from the Respondent and will consider any tool, technique or process that will reduce the implementation cost of the system. The ITN is written with the assumption that the successful Respondent will write the Interfaces in close collaboration with the Department s Information Technology resources, particularly because several of the interfaces will require customization of the target State systems. The Department would be open to the Respondent proposing its own solution for creating the interfaces. 38. If the State desires the Vendor to create the interfaces please provide field layouts and volumes for each interface.

9 The primary interfaces (not integrations) that the Division will require are with CODA for invoices and accounts receivable, FLAIR for issuing warrants (checks), the Division of Workers Compensation (DWC) for statistical claims reporting and the Centers for Medicaid and Medicare Services. The process for interfacing with the DWC is specified in the IAIABC s (International Association of Industry Accident Boards and Commissions) Release Three Implementation Guide. This Guide specifies the file layout, communication protocols, error handling routines and other details required to establish a relationship with a regulator like DWC. The State of Florida adopted this standard and requires compliance from all trading partners who are required to report Workers Compensation claims data to the Division of Workers Compensation. More information on this standard can be found at: The interfaces with CODA and FLAIR do not exist today and will need to be developed jointly with DIS and DIS will make necessary modifications to those systems to support the final interface. The Department expects that these interfaces will be batch transfers and processing of flat data files. See also responses to questions Can you please identify the number of events, claims, payments, notes, attachments to be converted from Stars? Please see the response to question # Do any of the questions on Policy and Fin Mgnt tabs need to be answered from a Policy Admin perspective? The Division has minimal traditional policy management functions. On a typical operating basis, the Division tracks property exposure and issues certificates of insurance. The Division endorses policies mid-year to add or remove properties, but does not adjust premiums. On an annual basis, the Division calculates premiums and would like this to be automated through the system based on business rule parameters set each year. On less frequent and as-needed basis, there are circumstances where the Division might need to adjust premiums based on the cash flow needs of the program. The Division might also need to migrate locations, claims or certificates from one entity to another if the legislature reorganizes a client State Agency. 41. Requirement PCR-1: The System shall provide the ability to track exposure data for commercial auto, general liability, workers compensation and property. Are the CA, GL, and Property lines ISO rating? If so, can a list of coverages and forms that are utilized be provided? Are there any bureau reporting requirements?

10 No, they are not ISO ratings. ISO does not rate any of the Division s coverages. There are bureau reporting requirements, and each customer State Agency is required to submit exposure data for each line of coverage, but the Division does not report to NCCI. 42. Requirement PCR-2: The System provides a policy module to establish issuance of certificates of insurance and support data feeds from multiple sources including other system interfaces, manual data entry by DRM or agencies or upload of data files. More information is needed on what is meant by supporting data feeds from multiple sources and uploading of data files. What data is included in the upload? Currently for policies, the Division tracks property data and general counts of employees. The Division does not maintain a database of covered employees, but adds individual employees to the System if and when they file a claim. Property information is entered manually by a Division employee from a form provided by the customer State Agency. The Division tracks approximately 50 data elements on each property. The desired to-be state would allow a Division employee to upload data from an excel spreadsheet or CSV, or allow a client State Agency to enter its property information through the portal. If the information is entered via the portal, it should not be accepted until reviewed and accepted by a Division employee. 43. Requirement PCR-3: The System provides the ability to track detailed property and inventory data for over 22,000 individual buildings and contents, associated with approximately 30 policies. More information is needed on the inventory data that is being collected. Also, would each policy have approximately 7000 locations? Is rating required on each of these location / buildings? What is the average premium per policy? No, each policy will not have the same number of locations. Some agencies have significantly more properties than others. The average premium per policy may not have the same meaning as in other insurance companies please see the response to question #50 for a description of how premium is calculated. Property data collected includes COPE (Construction, Occupancy, Protection and Exposure) data used to rate or prepare base premium calculations for each property. 44. Requirement PCR-4: The System provides the ability to track approximately 200,000 named insured employees in approximately 30 policies. Is this for the Workers Compensation line of business only? Does 200,000 named insureds over 30 policies mean approximately 6,666 per policy? The requirement is in reference to Workers Compensation coverage. However, the Division does not now maintain a database of named insureds. A named insured is added to the System when he or she files a claim. In the future, the Division may attempt to pre-load insureds from various payroll systems but this is not feasible at the current time. The number

11 of insureds is not evenly distributed among the policy holders as some State Agencies / customers are much larger (e.g. a University) and some are much smaller (e.g. a single Office within the state). 45. Requirement PCR-8: The System allows import of existing certificate / policy numbers. Please provide the current numbering scheme and what data elements need to be imported. The current numbers are manually assigned and the scheme is specific to the line of coverage. The Division would like to move to an automated assignment of policy numbers, but will have to retain the current numbers for historical reference. 46. Requirement PPM-1: The System provides the ability to capture an electronic form "coverage request" from a State Agency and import that information into the system. Need to understand the purpose of this and the data elements that need to be imported. This is the current method for a State Agency to report a property needing coverage. It is a paper form that is submitted to the Division by mail, fax or . Division employees then manually enter the information from the form into the System. The Division would like to replace this paper form with an electronic submission of information via the customer State Agency portal. 47. Requirement PPM-9: The System can be configured to automatically create a new location when a new property is added to a property schedule with an address that has not been previously added. Please clarify the difference between a new location and a new property. A single property may have multiple locations. A single property can house multiple State Agencies, or an agency may have multiple locations within a building (e.g. by floor, or isolating a kitchen from the rest of the structure, etc.). 48. Requirement PLP-1: The System provides the ability to track a loss control request. This should be associated with the policy of the State Agency that the request relates to. Are the Loss Prevention requirements only for Workers' Compensation line of business? No. Loss prevention efforts should address all coverage lines. These requests might be for data analysis, a consultation request, request for training, inspection request, etc. The Division anticipates that these requests will be treated as a workflow item which are then routed to the appropriate person or team for scheduling, review or follow up. 49. Requirement PU-1: The System provides the ability to apply anniversary rating during renewal based on the Division's valuation basis i.e. "actual cash value", market or insured value increases. Is this Workers' Compensation Anniversary Rating? No, ACV refers to property coverage. 50. Requirement PU-4: The System can calculate premiums using recoveries against claim expenses. Please provide examples.

12 The Division s total premiums for casualty and property are set by the legislature in an annual estimating conference. The Division then allocates those costs across its customer State Agencies based on the risk represented by each customer State Agency. The Division bases its allocations on a combination of exposure and experience. For casualty, exposure is based on the percentage of FTEs or Vehicles in a given State Agency compared to the total statewide. Casualty experience is calculated three ways. First, the Division takes the average losses over a period of time (three years for workers compensation, general liability, auto liability and ten years for federal civil rights) compared to total statewide losses over the same time frame. Then, the Division calculates the percentage of an agency s losses in the prior fiscal year compared to the total losses statewide in the prior fiscal year. Finally, the Division calculates the percentage of an agency s number of reported claims compared to the total number of claims reported statewide for the prior fiscal year. For Property, exposure is the combination of total insured value (contents + building value or rental rates) and the fire rating for each property. For property experience, the Division takes the average of five years of losses divided by the total losses in the state over the same time period. The new System should have the ability to net recoveries against costs when calculating premiums. Vendor #6 51. Degree of Fit (ITN page 26): if a specific functional requirement will require a custom solution based on the definition provided, will the bidder be permitted to adjust its proposed fee once the full scope of the requirement is known? Some of the listed requirements have very brief descriptions, certainly not enough detail to provide a full solution and associated fee. If the quoted fee cannot be adjusted prior to the execution of the contract, then in order for the fee quote to be properly calculated, please provide detailed specifications for each item listed in GCR-9, GCR-10, GCR-15, GCR-25, Portal Interface, GR-13, GR-14, GR-15, CVM-1, MCM Interface, PPM-2, PLP-3, FMI-5, FMR-3 The Respondent will be able to modify its proposed fee during and after negotiations, but once the scope is agreed to in negotiations and the Respondent has submitted a BAFO its fees may not change. 52. Competitive Advantage Mitigation (ITN page 10): Is CS STARS required to resubmit the mitigation plan (to which both parties have agreed) within our ITN response? (see 2nd paragraph, last sentence) No. CS STARS does not need to resubmit the mitigation plan.

13 53. GCR-23: please provide a link (or the verbatim text) for Section 508 Please see: Portal Interface: In order to determine the licensing fees associated with the Vendor and Agency portals, approximately how many vendors and agencies will be accessing the system? Addendum #2 states there are 54 customers. Is there a one-to-one correlation between customers and agencies? There is a one-to-one correlation between customers and State Agencies, but a single customer State Agency can have multiple users. Until the functionality of the portal is better defined, the Division will not be able to define how many users at each State Agency will require access. 55. GR-12: Does this requirement refer to electronic (EDI) FROI/SROI reporting? If so, since this is transaction based functionality, should the bidder provide an annual cap for payment of EDI transactions via the bidder s clearinghouse? Requirement GR-12 refers to electronic reporting to the Division of Workers Compensation, which includes all first notice of loss / subsequent notice of loss transactions, encompassing transactions such as claim reports and claim status updates. If the Respondent proposes a solution that has incremental cost above and beyond licensing costs, the Respondent should disclose the cost, with applicable basis, under the Contractor Specified Other Costs section of Attachment C Price Response. 56. CH-1: define present day value calculator A calculator that determines the present value of payments that will be made in the future. 57. CH-2: is this a one-way or two-way ISO interface? Please provide expectations. The interface is two-way in that a user can initiate a search from within the new System, the System submits that search to ISO and ISO returns results which are displayed in the System interface. 58. GW-8: define work. What sorts of tasks are involved? Work would be an element or object that workflow is acting upon, such as an assignment, task or unit of work. The tasks would be synonymous with the functions that a user can perform within the System. 59. FMCR-1: define core General Ledger accounting functionality The Division chose not to specify all of the common requirements of a General Ledger accounting function, but expects that basic accounting functions (debits and credits) are

14 represented for receipts, revenues, disbursements, expenditures, accounts receivables, accounts payables, and reconciliations, as well as other general ledger functions. 60. CL-3: define litigation management processes The Division contracts with approximately 300 external attorneys. The Division needs to be able to manage the process of working with those vendors. This would include activities such as case assignment, reassignment, status tracking, notes and commenting, and reporting. Reporting should allow the Division to identify or analyze potential conflicts of interest, assignment load and other management considerations, in addition to supporting the monthly Attorney Assignment Report which presents all assignments to all attorneys and management analysis information (e.g. total payments, etc.). 61. Attachment A, section 2.2: With respect to the optional 5 year renewal, is the renewal fee negotiable or are we to submit a fee quote for a contract term that may be as long as 10 years? The renewal fee is negotiable during the negotiation phase of this procurement. The price quoted in the BAFO must include set rates for the five year renewal period. Respondents should quote these rates in the Hourly Services Rate Card, Renewal Years section of Attachment C, Price Response. Note that Respondents have the option of including in the Assumptions or Constraints text column annual percentage increases for renewal years, but the Respondent s total price is taken into consideration for the award of the contract as described in the ITN. 62. Attachment A, section 2.2: Will the State agree to require both parties to agree to the optional renewal (instead of the renewal decision be at the State s sole discretion)? No, the decision to renew the contract will be at the Department s sole discretion. The Contractor and the Department will have to mutually agree to the scope of work of the renewal period, subject to the rates quoted in the Respondent s BAFO and the Contractor must agree to the renewal through execution of a jointly-signed contract renewal. The Contractor s ability to terminate the Contract (e.g. not agree to the renewal) is subject to the terms agreed to in the Contract.