Partner Program For Cisco Spark Call

Transcription

1 Partner Program For Cisco Spark Call 1

2 IntelePeer at a Glance OUR HISTORY OUR MISSION BACKED BY STRONG INVESTORS Stable, reliable leader in SIP since 2003 Rooted in carrier quality, applied to Enterprise Joined forces in 2015 with Advantone to provide a complete contact center solution To transform and bring the power of the cloud and software to Business Communications WHAT WE DO Our cloud Platform as a Service provides a suite of business communication services including voice, messaging and contact center solutions for enterprises and contact centers without the restraints and complexities of a telecom network. MANAGE & TRACK Powerful Self-Service Portal for on-demand Changes and comprehensive analytics 2

3 IntelePeer Services BUSINESS COMMUNICATIONS ATMOSPHERE SERVICES CONNECTIVITY MANAGED APPLICATIONS INTELLIGENCE & MANAGEMENT Direct Inward Dialing Domestic Long Distance Interactive Voice Response CoreCloud SIP Cloud Transfer API s IP Toll Free Fluent Federation Cloud Routing CoreCloud TM Connect Billing aas Cloud Central TM Portal Int l Direct Inward Dialing HD Voice Virtual Automated Distributor Service Analytics Int l Long Distance Emergency Services Virtual Predictive Dialing Visual Scripting

4 Cloud Advantage Partner Program Why Partner With IntelePeer? 4

5 Cisco Spark Partner Information Please complete the form to learn more about becoming an IntelePeer partner for Cisco Spark. 5

6 4-Tier Partner Program Dedicated marketing funds Custom Training Partner Advisory Board Representation IntelePeer.Com Partner Logo Sub Agent Leads Enhanced marketing support Discretionary marketing funds Online modules and webinars Discretionary Partner Advisory Board Representation Marketing support Online modules and webinars Marketing support Discretionary Partner Advisory Board Representation Online modules and webinars Marketing support Designed For Spark Call Partners 6

7 Tools & Resources To Support Our Partners Dedicated Support Dedicated Account Manager Partner Support / Training Pre-Sales Support Post Sales Support Onboarding & Training Regional Roadshows Webinars Custom 1:1 Trainings Recorded Training Modules Partner Marketing Marketing Development Funds SPIFs and Customer Promotions Partner Communications Customer Case Studies Partner Advisory Board Self-Serve, Online Tools MasterStream for Self-Quoting Portal for marketing & sales tools Partner access to accounts in CloudCentral Portal 7

8 Online Resources For You & Your Customers Use our Partner portal to access trainings, download marketing and sales tools. 8

9 Preferred Media Provider Cisco Spark 9

10 Cisco Spark: Work Connected 10

11 Voice Services For Cisco Spark Voice/Video Voice/Video SIP Trunks for Voice Services IntelePeer API Cisco s Cloud Collaboration Management Portal Incoming Calls Outgoing Calls 11

12 IntelePeer Voice Services Bundle Description IntelePeer s voice services provide the ability to communicate across the public switched telephone network. Bundled features include transfer of existing numbers or adding a new one, Caller ID/Caller Name, E911, calling in the U.S. and Canada, and the ability to place international calls (separate charges apply). Taxes and fees are included. Highlights 1 Telephone Number or Toll Free Number Per User Unlimited inbound/outbound calling to U.S. 48 states + Canada Carrier Port/Transfer fee included Caller ID/Caller Name included E911 Included Taxes & Fees Included in Price Base Pricing $8.95 per user per month $1.00 per reserved number per month $75 per request for vanity/specialty numbers (specific telephone number or sequence of numbers) International LD Tier 1 Locations $0.025/minute Tier2 Locations $0.05/minute Tier 3 Locations $0.10/minute Tier 4 Locations $0.20/minute Tier 5 Locations $0.35/minute 12

13 Support Call Flow I Need Help Issue With PSTN Spark Call customers call Cisco as their first point of support contact Cisco will engage IntelePeer when trouble found in our space 13

14 Spark Call Service Flow 14

15 Cisco s Cloud Collaboration Management Portal (CCMP) 15

16 Using To CCMP To Monitor Customer Usage 16

17 Offerings For Cisco Spark

18 Pricing Landing Page 18

19 International Termination Price List 19

20 IntelePeer Supplied Quote IMPORTANT: A quote can be provided as a courtesy to support the sales dialogue, but is not required Monthly Recurring Charges One Time / Usage Based Charges Acknowledgment / Signature By signing this IntelePeer quote, Customer acknowledges that the Rates set forth herein represent all agreed-upon pricing for IntelePeer Services contained herein. The Rates will be subject to the terms and conditions of the IntelePeer Master Services Agreement (MSA) executed between the Parties, including without limitation specific terms on Rate changes. 20

21 Pricing - Monthly Recurring Charges 1 2 Voice Service Bundles Subscriber Volume Monthly Price $ ,000 $8.10 1,000-2,500 $7.65 2,500+ Deal Desk Reserved DIDs (not assigned to a user) Number Volume Monthly Price 1-50 $ $ $ % discount offed for payment upfront 21

22 Pricing - One-time or Usage Based Charges 3 4 International Long Distance Locations Price Per Minute Tier 1 $0.025 Tier 2 $0.05 Tier 3 $0.10 Tier 4 $0.20 Tier 5 $0.35 Miscellaneous Item Vanity/Specialty Number One-Time Charge $

23 Contracting Master Services Agreement (MSA) 23

24 Contracting Process 1 Triggered by PSTN Setup of Spark Call in Cisco s Cloud Collaboration Management Portal (CCMP) 2 Select IntelePeer as Preferred Media Provider & follow guided provisioning process 3 CCMP process will automatically send IntelePeer s MSA via electronic signature (DocuSign) The customer must sign the MSA. After the DocuSign contract is signed, the first order will be processed. Orders made after the contract is signed are provisioned on the same day. 24

25 Complete & Sign DocuSign Contract 25

26 Online Pricing Landing Page (URL referenced in MSA) 26

27 Try & Buy For IntelePeer Integrated in Cloud Collaboration Management Portal Part of IntelePeer s MSA/Contract 30 Days, longer if mutually agreed upon (up to 90 days) 5 Voice Service Bundles Restrictions Number Porting / RespOrg Ordering Numbers not in Inventory International Dialing No 911 Testing (It s live service) 27

28 Billing What to Expect

29 Set Up IntelePeer Billing Account Once customer signs MSA, sent to setup IntelePeer billing account Set Up Payment Portal 29

30 Invoicing & Payment Information Bundles will be pro-rated when added First Invoice will contain Prorated charge for previous month Subscription payment for upcoming month Invoice cycle monthly, 5 th business day Bill date not able to be adjusted at this time Invoices sent via Payment by credit card, ACH, Wire 30

31 Partner Sales Team Bovet Road Suite 400 San Mateo, CA T: F: IntelePeer 31