Emergency Services in Dorset County

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1 Organisations 24 Hour Response Appendix 3 Dorset County Council CBC/EDDC Dorset Waste Partnership Environment Agency Highway maintenance and flooding Assistance with sandbags Social Services Our out of hours social services support number is The service operates seven days a week 5pm to 8.40am Monday to Thursday and from 4pm Friday to 8.40am Monday. The service provides emergency cover and access to essential services outside of the main local office working hours and covers Poole, Bournemouth and Dorset. It covers the full range of services, including: Adult services Children's services Childcare Mental health Older people Learning and physical disability Emergency housing Assistance with sandbags Advice on flooding from non-main rivers and groundwater Noise Pest control Dangerous structures Stray dogs No 24 hr service Fly tipping Discarded syringes Incident hotline Report an incident on (Freephone, 24 hour service) damage or danger to the natural environment pollution to water or land poaching or illegal fishing dead fish or fish gasping for air watercourses blocked by a vehicle or fallen tree causing risk of flooding

2 flooding from main rivers or the sea illegal dumping of hazardous waste or large amounts of industrial waste incidents at Environment Agency-regulated waste sites illegal removals from watercourses unusual changes in river flow collapsed or badly damaged river or canal banks Floodline Call Floodline on (24 hour service). Flooding from main rivers or the sea Flood forecasting Forestry No contact no Commission Synergy Housing Out of Hours: Spectrum Housing 24 Hour Telephone: East Boro Housing Out of hours emergencies please call Spectrum Property Care on Out of hours gas emergencies call Spectrum Property Care on Sovereign (repairs and out-of-hours emergencies) Twynham Bournemouth Water Freephone Leakline: For other emergencies, call calls are monitored 24 hours a day. Flooding from burst water mains Emergency bulletins about supply interruptions Wessex Water To report a leak call (24 hours) or use APP (24 hours) Sewage Floodline on (24 hours) We aim to respond to all sewage flooding incidents within: two hours of a first report of internal flooding four hours of a first report of external flooding. We will also provide a clean-up service where possible, within 12 hours where your property is flooded internally and 24 hours externally. Sewer flooding is caused by the failure of a pumping station, a blocked sewer or exceptional weather which can overwhelm our system.

3 Internal flooding is less common and can be caused when the system backs up through the internal drains inside your property. If the flooding is caused by a blockage in a public sewer, we'll arrange for the blockage to be cleared at our cost. If exceptional weather has caused the public sewer to flood, we will clean up and assess whether any remedial work can be carried out. If the flooding is caused by a problem in your private drain, you will be responsible. A private drain is the section of pipe which serves just your property and is within your boundary. Emergencies - what to do Supply I don t have any cold water from the kitchen tap: If possible, check with your neighbours to see if they are affected too. If you are the only one affected, it may be an internal plumbing problem. If not, please call (24 hours) and we will investigate. I have spotted a leak: Call Leakstoppers on (24 hours) to report a public or private leak. We offer a free leak repairs on private service pipes. more... I have cloudy water: White or cloudy water can be caused by air trapped in the supply main. This can happen if the main has been opened to carry out essential maintenance. Your tap water may have white specs or look milky. This should clear within 24 hours. more... I have a problem with water pressure - the water is only coming out in a trickle: If possible, check if your neighbours' properties are also affected. If so, please call (24 hours) and we will investigate. If yours is the only property affected, it may be an internal plumbing problem. In cold weather it is possible that your pipes may have frozen. I have a burst on an internal pipe: Turn off the water supply at the internal stop tap - normally located in your kitchen. Contact a plumber as soon as possible - you can find a registered plumber at WaterSafe. Do not touch any wet electrical fittings. I think a pipe has frozen: Turn off the water supply at the internal stop tap - normally located in your kitchen. Then partly turn on any affected taps until the pipes have thawed - this will allow any water that has frozen to drain away. You can heat gently the section of pipe or tap that is frozen, either using a hot water bottle or wrapping it in warm towels. more... I need a plumber: WaterSafe is an online search facility bringing together thousands of qualified contractors from the seven existing Approved Contractors Schemes across the UK.

4 Flooding in Home Police 101 Service Scottish Southern Electric Sewerage My property has been flooded with sewage: Call (24 hours) to report the incident immediately. A crew will attend as soon as possible to help you. In the meantime, avoid contact with sewage wherever possible. I think a sewer is blocked: Call and we will determine who is responsible for the sewer. If it is our responsibility, we will attend and clear the blockage free of charge. If it is a private sewer, you will need to use a private contractor. I suspect a local river has been polluted with sewage: Call as soon as possible. If the pollution is not sewage-related, please call the Environment Agency. I have spotted a broken or damaged manhole cover: Call to report it. We will check our records and if it is our responsibility we will attend and arrange a repair or replacement. I suspect a caller is bogus: Call (24 hours) immediately. If the caller is not genuine we would advise you to call the police. Responsibility of home owner to give the police information about crime in your area to speak to the police about a police related enquiry if your car has been stolen if your property has been damaged if you suspect drug use or dealing in your local area to report a minor traffic accident Examples of matters that will require a response from other authorities such as the local council and not the police are: Dog fouling Abandoned or badly parked vehicles Dumping or fly tipping Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency. Electricity emergency You should call your local network operator. Gas emergency (free call) If you have an emergency with your pay as you go meter, use the numbers below to contact us. Electricity pay as you go emergency (free call) Gas pay as you go emergency (free call) If you have a fault or error message on your pay as you go meter, we have some suggestions to help.

5 Gas National Grid Local Resilience Find out more in our safety and emergencies section. Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on (calls are recorded and may be monitored). Emergency contacts The Dorset Local Resilience Forum Emergency Contacts Directory of emergency and out-of-hours contact details. The latest version of the Emergency Contacts Directory - August 2015 (PDF, 4Mb) (opens in a new window) Open Emergency Contacts Directory - August 2015 (PDF, 4Mb) with ReadSpeaker docreader is now available for you to download. This directory is for emergency responders and associated agencies within the Dorset Local Resilience Forum only and is therefore password protected. If you are an emergency responder but do not have the appropriate password please contact The Dorset Civil Contingencies Unit on the details below. The Emergency Contacts Directory is regularly reviewed and updated on a six monthly basis; however the Dorset Civil Contingencies Unit reserves the right to make changes to this document at any other time. Please contact us to submit any changes. Members of the public are advised of the following useful phone numbers for use during an emergency: Where there is risk to life call 999 Scottish and Southern Power Distribution: (free phone land line) or (free phone mobile contracts or local rate for pay as you go) Western Power Distribution: (free phone land line and mobiles) Wessex Water: (free from most land lines or local charges apply dependant on the land line or mobile provider) Transco - Gas Emergency: (free phone, mobile phone charged as per the local provider rate) Highways England (including incidents A35, A37 and A31): (local call rate or 3p - 40p per minute from a mobile dependant on the provider) Dorset County Council (including incidents on the DCC highway): (10p per minute from a land line or 3p - 40p per minute from a mobile dependant upon the provider) Environment Agency - Flood Line: (calls are charged depending on the callers service provider and where there call is made).