LIC of India carries on endowment plan with profit, modified endowment plan with profit, Jeevan Mitra Double Risk cover, (i) (ii)

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "LIC of India carries on endowment plan with profit, modified endowment plan with profit, Jeevan Mitra Double Risk cover, (i) (ii)"

Transcription

1 LIFE INSURANCE PRODUCTS, PERFORMANCE EVALUATION AND CUSTOMER SATISFACTION IN THE REGIME OF IRDA A COMPARATIVE STUDY OF LIC OF INDIA & ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED Insurance is an umbrella against a rainy day. It is an agreement between the Insurer and the Insured in which the insured is assured by the insurer to compensate the loss occurred by a particular cause during a certain period by a definite cause in exchange of some consideration known as premium. Life Insurance provides protection to the family at the premature death of an individual or gives adequate amount at an old age when earning capacities are reduced. In this way, Life Insurance does not only provide protection but also it is a sort of investment wherein a certain sum is returnable to the insured at the time of death or at the expiry of certain period. This agreement is based on utmost good faith and insurable interest. As regards Life Insurance Corporation of India, it came into existence on Sep 1, 1956 when the Life Insurance business was nationalized by the Government of India. Since then, Life Insurance Business has undergone a number of changes. In 1993, the Government of India setup the Malhotra Committee headed by Shri R.N. Malhotra, the Governor of Reserve Bank of India with a view to suggest reforms in the Insurance Sector. At the recommendation of this committee, Insurance Regulatory Development Authority came into existence in 2000 to regulate the Insurance Business in Private Sector. As regards ICICI Prudential Life Insurance Company Limited, it was established on November 24, 2000 and since then, it has been working in the partnership of ICICI Bank and Prudential plc. U.K. and occupy a place of 1

2 pride being number one in Private Sector. As regards the market potential of Insurance Business in India, it is still 20% of its estimated Potential. Toady LIC is the largest company in the Public Sector whereas ICICI Prudential Life Insurance Company Limited is the largest Company in the Private Sector in terms of Market Share. As there is hardly any research on Insurance Products, Performance Evaluation and Customer Satisfaction in Insurance Sector in India, hence the present study has been selected by taking Life Insurance Corporation of India, being the largest unit working in the Public Sector and ICICI Prudential Life Insurance Company Limited working as the largest Company in the Private Sector. These two companies have been making their utmost efforts in providing attractive insurance products to the customers and performing well. Even then, the customers are not feeling satisfaction in terms of claims settlement and efficient services. With this hypothesis, the present study is an attempt in the direction of making an in-depth appraisal of life insurance products, performance and customer satisfaction of both the companies so as to find out weaknesses and suggest measures to improve the financial position of the units in the interest of general public. The whole of the study has been divided into eight chapters. Most of the analysis has been made on the basis of Appropriate Technique. The main findings of the study emerged out as follows: (i) LIC of India carries on whole life with profits plan, whole life limited plan, Jeevan Tarang under whole life plan where as ICICI Prudential Life Insurance Company Limited caries on ICICI Pru. whole life Plan under this category. (ii) LIC of India carries on endowment plan with profit, modified endowment plan with profit, Jeevan Mitra Double Risk cover, 2

3 Jeevan Mitra Triple Risk cover, New Jeevan Raskha Plan, Jeevan Anand with Profit Plan and Jeevan Amrit with Profit Plan whereas ICICI Prudential Life Insurance Company Limited carries on ICICI Pru. save n protect under endowment Insurance plans. (iii) LIC of India carries on Money Back Policy twenty years, twenty five years, Jeevan Surabhi with Profit Plan, Bima Bachat, New Bima Gold whereas ICICI Prudential Life Insurance Company Limited carries on Cash Back Plan under Money Back Plans. LIC of India carries on Anmol Jeevan -1, Amulya Jeevan 1, whereas ICICI Prudential Life Insurance Company Limited carries on ICICI Pru. guaranteed savings Insurance plan, ICICI Pru I protect, ICICI Pru. Pure Protect, Life Guard, Home Assure Plan under Term Assurance Plans. (iv) LIC of India carries on Jeevan Akshya-VI, New Jeevan Suraksha I, New Jeevan Dhara I, Jeevan Nidhi (Pension Plan) whereas ICICI Prudential Life Insurance Company Limited carries on ICICI Pru. forever life, ICICI Pru. immediate annuity under annuity/pension plans. LIC of India carries on Marriage Endowment Education Annuity with Profit Plan, Jeevan Kishore with Profit Plan, Jeevan Chhaya with Profit Plan, Komal Jeevan with Guaranteed Addition, Jeevan Anurag with Profit Plan, Child Carrier Plan and Child Future Plan whereas ICICI Prudential Life Insurance Company Limited carries on ICICI Pru. Smart Kid Regular Premium under Children Plans. (v) LIC of India carries on Endowment Plus (Unit Linked Endowment Plan) Pension Plus whereas ICICI Prudential Life Insurance 3

4 Company Limited carries on ICICI Pru. Life Stage Wealth II, ICICI Pru. Pinnacle II, ICICI Pru. Life Time Premier and ICICI Pru. Life Link Wealth sp under Unit Plans. (vi) LIC of India carries on Jeevan Sathi under Joint Life Plan whereas ICICI Prudential Life Insurance Company Limited carries no Plan under Joint Life Plan. (vii) LIC of India carries on Health Protection Plus whereas ICICI Prudential Life Insurance Company Limited carries on Medi Assurance, Hospital Care II, Crisis Cover under Health Product Plans. (viii) LIC of India carries on Jeevan Aadhar and Jeevan Vishwas whereas ICICI Prudential Life Insurance Company Limited carries no plan under plans for Handicapped Dependants. (ix) LIC of India carries on Jeevan Bharti I whereas ICICI Prudential Life Insurance Company Limited carries no plan under Special Money Back Plan for Women. (x) LIC of India carries on Jeevan Shree I and Jeevan Pramukh whereas ICICI Prudential Life Insurance Company Limited carries no plan under plans for High Worth Individuals. (xi) LIC of India carries on Jeevan Saral and Bima Nivesh whereas ICICI Prudential Life Insurance Company Limited carries no plan under Special Category. 4

5 (xii) As regards marketing activities of LIC of India and ICICI Prudential Life Insurance Company Limited, It is observed that LIC of India used to carry on its business with 8 Zonal offices, 109 Divisional offices, 2048 branches and 1004 Satellite offices. On the whole, number of offices of LIC of India increased from 2155 in to 3169 in indicating an expansion of 1014 offices over a period of nine years under study. (xiii) As far as ICICI Prudential Life Insurance Company Ltd. is related, its offices increased from 16 in to 2104 in However, the number of officers decreased to 1918 in All this indicates that LIC has wider network of its business as compared to that of ICICI Prudential Life Insurance Company Ltd. (xiv) The number of agents in LIC of India increased from in to in indicating an increase of.77 times whereas that of ICICI Prudential Life Insurance Company Ltd. increased from in to 2,11,000 in All this indicates that LIC has wider network of agents as compared to that of ICICI Prudential Life Insurance Company Ltd. (xv) The business of LIC of India increased from Rs lakh in to Rs. 1,85,81,259 Lakh in whereas ICICI Prudential Life Insurance Company Limited is related, it started its business with Rs lakh in in India which reached to Rs lakh in As regards Business outside India, LIC achieved business worth Rs lakh in which increased to Rs lakh in All this indicates that Both LIC of India & ICICI Prudential Life Insurance Company Limited 5

6 made a remarkable progress but ICICI Prudential Insurance Company Ltd. grew up more rapidly as compared to LIC of India in terms of increase over the corresponding period as certified by an annual compound growth rate of percent in case of LIC of India and percent in case of ICICI Prudential Life Insurance Company Ltd. (xvi) As regards performance evaluation of LIC of India and ICICI Prudential Life Insurance Company Limited, It is observed that Net premium of LIC of India indicated an annual compound growth rate of percent over a period of nine years under study whereas that of ICICI Prudential Insurance Company Limited indicated an annual compound growth rate of percent over the corresponding period. (xvii) Interest, Dividend & Rent received of LIC of India raised from Rs. 22,86,190 lakh in to Rs. 67,19,788 lakh in indicating an annual compound growth rate of whereas that of ICICI Prudential Life Insurance Company Limited from Rs. 170 lakh in to Rs. 1,36,165 lakh in indicating an annual compound growth rate of percent. (xviii) As regards profit on sale of investment, that of LIC of India & ICICI prudential Life Insurance Company Ltd. fluctuated over the corresponding period. In LIC of India, there was no gain on revaluation in fair value upto After that there was a loss of Rs lakh in , Rs lakh in , Rs lakh in and a profit of Rs lakh in whereas that of ICICI Prudential Insurance Company Limited 6

7 lost worth Rs. 115 lakh in but it gained Rs lakh & Rs lakh in & respectively. (xix) As regards Unrealized gain/loss, it was nil in case of LIC of India whereas ICICI Prudential Life Insurance Company Limited did not earn unrealized gain/loss upto After that, it earned gain upto Thereafter, it lost worth Rs lakh in which converted into a gain of Rs lakh in (xx) LIC of India did not make any adjustment for appropriation or Expropriation whereas ICICI Prudential Insurance Company Limited made adjustment for appropriation worth Rs lakh in which decreased to Rs. 160 lakh in & it made adjustment for appropriation worth Rs lakh in (xxi) Other income of the corporation fluctuated from Rs in to Rs lakh in indicating an increase of 1.73 times whereas that of ICICI Prudential Life Insurance company grew from Rs. 18 lakh in to Rs lakh in indicating an increase of times. (xxii) As regards Expenses, LIC of India paid commission worth Rs lakh in which increased to Rs lakh in indicating an increase of 1.68 times whereas that of ICICI Prudential Life Insurance company Limited indicated an increase of times over the corresponding period. (xxiii) Operating expenses Of LIC of India jumped from Rs lakh in to Rs lakh in indicating an increase of 7

8 1.87 times whereas that of ICICI Prudential Life Insurance company Limited grew up upto After that it decreased to.12 times in due to control over the operating expenses by virtue of good management. (xxiv) LIC of India made provisions for doubtful debts whereas ICICI Prudential Life Insurance company Limited did not make such any provision. (xxv) LIC of India made provisions for taxation worth Rs lakh in which fluctuated to Rs lakh in indicating an increase of 3.18 times whereas that of ICICI Prudential Life Insurance company Limited refunded worth Rs. 965 Lakh in It made provisions for taxations worth Rs lakh in In , it did not make any provision. Again in , it made provisions worth Rs. 610 lakh which reached to Rs lakh in However there was a refund of worth Rs. 305 lakh in (xxvi) LIC of India made provisions other than taxations whereas ICICI Prudential Life Insurance company Limited did not make any provisions. (xxvii) LIC of India paid benefit worth Rs lakh which spurted to Rs lakh in certifying an increase of 3.53 times over the corresponding period whereas that of ICICI Prudential life Insurance company Limited increased to times. (xxviii) First year LIC of India paid bonus worth Rs lakh which increased to Rs lakh in indicating an increase of

9 times over the period whereas ICICI Prudential life Insurance company Limited started to pay interim Bonus worth Rs. 6 lakh in It decreased by 1 lakh in each next year. Besides it, both are liable against life policies in force, the corporation paid for it worth Rs lakh in which reached to Rs lakh in indicating an increase of 2.44 times whereas that of ICICI Prudential life Insurance company Limited was worth Rs lakh in which increased to Rs lakh in certifying an increase of times. (xxix) LIC of India did not make any provisions for linked liability upto However, it started to make provisions for it worth Rs lakh in which grew upto Rs lakh in indicating an increase of 5.84 times whereas ICICI Prudential life Insurance company Limited made provisions for it worth Rs. 725 lakh in It increased to Rs lakh in indicating an increase of times. However, LIC of India made an appropriation for future worth Rs lakh in whereas that of ICICI Prudential life Insurance company Limited was nil. (xxx) Surplus of LIC of India was worth Rs lakh in This was the highest surplus over the corresponding period. After that, it went on decreasing and fell to Rs lakh in indicating at decrease of.91 times due to the competition with the private companies in insurance business whereas ICICI Prudential life Insurance company Limited earned loss in the beginning for two years continuously. In third year, it did not make any surplus/deficit. In , it started to earn surplus worth Rs lakh which jumped to Rs lakh in 9

10 indicating an increase of times. All this indicates that LIC stands better in comparison to ICICI Prudential Life Insurance Company Limited. (xxxi) First year premium of LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 1.50 times whereas that of ICICI Prudential life Insurance company Limited Rs lakh in to Rs lakh in indicating an increase of times. As regards Renewal premium of LIC of India, it indicated an annual compound growth rate of percent whereas that of ICICI Prudential life Insurance company Limited indicated an annual compound growth rate of percent over the corresponding period. (xxxii) However, single premium of LIC of India decreased from Rs lakh in to Rs lakh in But it started to increase & reached to Rs lakh in whereas that of ICICI Prudential life Insurance company Limited increased from Rs lakh in to Rs lakh in On the whole, total premium of LIC of India indicated an annual compound growth rate of percent whereas that of ICICI Prudential life Insurance company Limited indicated an annual compound growth rate of percent over the corresponding period. (xxxiii) As regards reinsurance ceded, that of LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 4.72 times over the corresponding period whereas that of ICICI Prudential life Insurance company Limited increased from Rs 4 lakh in to Rs lakh in indicating an increase 10

11 of 1322 times. On the whole, Net premium of LIC of India indicated an annual compound growth rate of percent whereas that of ICICI Prudential life Insurance company Limited indicated an annual compound growth rate of percent. All this indicates that both Insurance Companies are growing well but ICICI Prudential life Insurance company Limited is going upward rapidly. (xxxiv) Income from investment of LIC of India increased from Rs lakh in to Rs lakh in indicating an annual compound growth rate of percent. As far as ICICI Prudential Life Insurance Company Limited is related, it s income started from Rs. 170 lakh in which grew up to Rs lakh in indicating an annual compound growth rate of percent. All this indicates that LIC of India earned more income from investment as compared to that of ICICI Prudential Life Insurance Company Limited in absolute terms, but ICICI Prudential Life Insurance Company Limited made a rapid progress as is certified by annual compound growth rate. (xxxv) LIC of India paid claims by death worth Rs lakh in which spurted to Rs lakh in indicating an annual compound growth rate of percent whereas ICICI Prudential Life Insurance Company Ltd. started to pay claims by death from Rs. 65 lakh in which increased to Rs lakh in indicating an annual compound growth rate of percent. As regards claims paid by maturity, LIC of India paid worth Rs lakh in which reached to Rs lakh in indicating an annual compound growth rate of

12 percent whereas that of ICICI Prudential Life Insurance Company Limited increased from Rs. 25 lakh in to Rs lakh in certifying an annual compound growth rate of percent. On the whole, total claims of LIC of India indicated an annual compound growth rate of percent over the corresponding period whereas that of ICICI Prudential Life Insurance Company Limited registered to be percent. All this indicates that LIC of India paid claims more in absolute terms as compared to ICICI Prudential Life Insurance Company Limited. (xxxvi) Amount of Annuities paid by LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 2.71 times whereas that of ICICI Prudential Life Insurance Company Limited did not pay any annuities upto It started to pay annuities of Rs. 5 lakh in It increased to Rs lakh in All this certifies that LIC of India paid more annuities as compared to ICICI Prudential Life Insurance Company Limited. (xxxvii) The amount of Surrenders of LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 8.76 times whereas ICICI Prudential Life Insurance Company Limited started to pay surrenders worth Rs. 13 lakh in It reached to Rs lakh in certifying an increase of times over the previous eight years. All this infers that the amount of surrenders of LIC of India accounted more than that of to ICICI Prudential Life Insurance Company Limited, 12

13 indicating a greater need of persuasion to policy holders in LIC of India. (xxxviii) The commission paid by LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 1.68 times over the corresponding period whereas that of ICICI Prudential Life Insurance Company Limited increased from Rs lakh in to Rs lakh in indicating an increase of times. Al this indicates that LIC of India paid more commission as compared to ICICI Prudential Life Insurance Company Limited. In other words, LIC of India captured more business and provided more employment to agents. (xxxix) LIC of India started to pay bonus worth Rs. 134 lakh in It increased to Rs. 475 lakh in But it decreased to 227 lakh in However, it slightly increased to Rs. 263 lakh in but it could not be maintained in when the amount of bonus decreased to Rs. to 154 lakh and went on fluctuating continuously and touched to a bottom of Rs. 136 lakh in As far as ICICI Prudential Life Insurance Company Limited is related, it started to pay bonus with Rs. 659 lakh in which increased to lakh in increasing of Rs lakh over all four years. All this certifies that ICICI Prudential Life Insurance Company Limited is more liberalized in paying bonus as compared to LIC of India Limited. (xl) Employees remuneration & welfare benefits of LIC of India increased from Rs lakh in Rs lakh in indicating an increase of 1.55 times whereas that of ICICI 13

14 Prudential Life Insurance Company Limited spurted from Rs lakh in to Rs lakh in indicating an increase of times. (xli) As regards other expenses, that of LIC of India increased from Rs lakh in to Rs lakh in certifying an increase of 2.82 times whereas that of ICICI Prudential Life Insurance Company Limited increased from Rs lakh in to Rs lakh in indicating an increase of times. On the whole, LIC of India paid expenses to operate business Rs lakh in which increased to Rs lakh in indicating an increase of 1.87 times over the corresponding period whereas ICICI Prudential Life Insurance Company Limited paid expenses for its business Rs lakh in which increased to Rs lakh in certifying on increase of times. All this indicates that the operating expenses of LIC of India accounted more than that of ICICI Prudential Life Insurance Company Limited. (xlii) Net Profit Ratio of LIC of India decreased from 1.65 percent in to.87percent in However, it increased again & accounted to be 1percent in But it could not be maintain in subsquent year when it decreased to 70 percent in and to.56 percent in But it improved to.61percent in However, it could not be maintained in when it decreased to.57 percent. As far as ICICI Prudential Insurance Company Limited is related, it continuously suffered losses from to , However it converted into positive percent of 1.57 in

15 indicating a turnaround of the company by virtue of its effective management. (xliii) Operating Expenses to Net Business Ratio of LIC of India was 8.55 percent in which decreased in next two years and touched to 8.22 percent in But it increased to 8.81 percent in However, it decreased in subsequent two years and touched to an ebb of 5.55 percent in But it could not be maintained in next two years when it increased to 5.77 percent in and 6.58 percent in whereas that of ICICI Prudential Life Insurance Company Limited was percent in It started to go down and came to percent in which was really a remarkable effort. However, it increased to percent in , percent in But, it decreased to percent in and percent in All this certifies that operating expenses to net business ratio of LIC of India is less than that of ICICI Prudential Life Insurance Company Limited indicating better performance of LIC India. (xliv) Operating profit to operating assets ratio of LIC of India fluctuated between a range of 1.84 percent to 3.35 percent whereas that of ICICI Prudential Life Insurance Company Limited witnessed a pitiable situation from to However, it accounted for 33.32percent in indicating the effective measures taken by the company. All this infers that operating profit to operating assets ratio of ICICI Prudential Life Insurance Company Limited tended to be less than that of LIC of India in all the years except indicating a need of enhancing its operating income. 15

16 (xlv) Return on capital employed of LIC of India fluctuated between a range of 2.64 times to 7.28 times whereas that of ICICI Prudential Life Insurance Company Limited witnessed a pitiable situation from to However, it accounted for.22 times in indicating the effective measures taken by the company. All this indicates that Return on capital employed of LIC of India is better than that of ICICI Prudential Life Insurance Company Limited. (xlvi) Return on net worth of LIC of India decreased from 7.28 times in to 2.89 times in over the corresponding period due to entry of the private enterprises in Insurance business whereas that of ICICI Prudential Life Insurance Company Limited accounted negative upto But it converted into positive figure.20 times in due to its better performance. All this indicates that LIC of India stands better than ICICI Prudential Life Insurance Company Limited in view of profitability & stability. (xlvii) The growth analysis of the study infers that Net assets of LIC of India indicated an annual compound growth rate of 19.8 percent whereas that of ICICI Prudential Life Insurance Company Limited Indicated on annual compound growth rate of percent. All this indicates that net assets of ICICI Prudential Life Insurance Company Limited increased quicker than LIC of India Limited. (xlviii) Fixed Assets of LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 2.31 times whereas that of ICICI Prudential Life Insurance Company Limited increased from Rs lakh in to Rs lakh in certifying an increase of 8.34 times over the corresponding 16

17 period. All this indicates that fixed assets of ICICI Prudential Life Insurance Company Limited increased more as compared to that of LIC of India. (xlix) LIC of India earned profit worth Rs lakh in which decreased to Rs lakh in But it started to grow up & reached to Rs lakh in In , it decreased to Rs lakh. However, it started to improve in coming years & reached to Rs lakh in indicating an increase of.29 times over the corresponding period. As far as ICICI Prudential Life Insurance Company Limited is related, it ran into losses continuously upto But, It earned profit worth Rs lakh In indicating an increase of 3.45 times over All this certifies that LIC stands better than ICICI Prudential Life Insurance Company Limited in view of stability & profitability. (l) LIC of India retained reserve & surplus worth Rs lakh in which increased to Rs lakh in indicating an annual compound growth rate of percent whereas ICICI Prudential Life Insurance Company Limited had no reserve & surplus upto It, first of all, made a reserve of Rs lakh in which reached to Rs lakh in indicating an annual compound growth rate of percent. All this certifies that the Growth rate of Reserve & surplus of ICICI Prudential Life Insurance Company Limited remained better as compared to that of LIC of India. (li) Policies of LIC of India increased from thousand in to thousand in indicating an increase of.67 times 17

18 whereas that of ICICI Prudential Life Insurance Company Limited increased from 98 thousand in to 1762 thousand in indicating an increase of times. All this indicates that polices of ICICI Prudential Life Insurance Company Limited increased more rapidly as compared to that of LIC of India. (lii) Life fund of LIC of India increased from Rs lakh in to Rs lakh in indicating an increase of 3.08 times whereas that of ICICI Prudential Life Insurance Company Limited was nil in It started to maintain Life fund worth Rs 22 lakh in In next year, it exhausted its life fund in setting off its losses. However, it made a life fund of Rs lakh in to Rs lakh in All this indicates that LIC of India has greater Life fund as compared to that of ICICI Prudential Life Insurance Company Limited. (liii) As regards essentiality of Life Insurance, it is found that (i) 95% of the respondents prefer to have life Insurance by virtue of social security while 5% of the respondent do not give any weight age to any life insurance products; (ii) 80% of the respondents prefer LIC of India by virtue its status in public sector and 20% of the respondent prefer ICICI Prudential Life Insurance company Limited for the purpose of having life Insurance policies; (iii) 100% of the respondents prefer LIC of India by virtue of return on investment, 95% of the respondents prefer LIC of India by virtue of securities and 5% prefer ICICI Prudential Life Insurance company Limited; (iv) 90% of the respondents prefer ICICI Prudential Life Insurance company Limited by virtue of low premium 10% of the respondents 18

19 prefer LIC of India because of higher premium; (v) All the respondents prefer insurance services including easy access ability to Deposit centre, time premium collection, provision in case of policy Lapse and Bonus; (vi) 80% of the respondents assume Life insurance as a tax saving plan, 75% assume Life insurance as a saving scheme with good return and 99% of the respondent assume Life Insurance as a financial security for family; (vii) 80% of the respondents are aware of insurance benefits like sum assured, Maturity date and risk coverage. Only 20% of the respondent are aware of additional benefits; (viii) 90% of the respondents take insurance plan disadvantageous in view of blockage of funds for fixed term and complex process in case of policy lapse. (liv) The mean score, S.D. on customer satisfaction level of LIC of India and ICICI Prudential Insurance Company Limited were found 78 and 68.4, 3.16 and 6.94 respectively with t value of The two companies differ significantly in terms of customer satisfaction. Thus, the alternate hypothesis that features of Life Insurance products positively affect the customer satisfaction is accepted. Suggestions On the basis of the study conducted, the following suggestions are submitted to strengthen the performance of LIC of India and ICICI Prudential Life Insurance Company Limited. (i) Inspite of many products available in the market for sale, the common people know only a few. Majority of the prospective assured hardly 19

20 know differences between products such as whole life, annuity, endowment policies, bonus paid by the company, surrender value and other concepts connected with the life insurance contract. Thus creation of the awareness of the product knowledge should be made by giving appropriate explanations by the agents. Tacticts of selling products which are carrying high commission rates should be avoided. (ii) The role of advertisements in insurance industry is minimum since advertisement is an invitation to an offer. The scope of advertisement pertains to only the name of the company, broad classification of products and names of products. Explanation about the products should be given in detail. (iii) Life insurance is an important tool in the overall financial planning purview of any individual s life which assists in mitigating the financial impact of the risks faced by the individual. Life Insurance policy is taken for one or more of three major reasons security of money invested, saving for one or more specific purposes and the availability of tax benefits. People are intended to carry Insurance policies not only of risk coverage but also for future savings. Proper awareness campaign should be made among the villagers regarding the mobilization of savings and also to explore potentiality in rural areas. (iv) Customer expectations function as standards of customer satisfaction and customers compare their perceptions of performance with the service quality. So thorough knowledge about costumer expectations, consumer behaviour and customer satisfaction from life insurance products should be studied well by the insurance companies while fixing various 20

21 attributes to their products. The pre-purchase and post-purchase services also determine the customer satisfaction. Emphasis should be laid on quality services. (v) No one likes lapse of policies and to give up the hard earned money. For revival, the existing official formalities are hard. Especially for high Sum Assured policies, the conditions of medical fitness like ECG, X-Ray, BST, Lipidogram etc should be liberalized. (vi) Premium payment becomes very difficult recently. In LIC OF INDIA counters, huge queue is standing for hours to remit their premiums. Steps should be taken to start new counters for easy premium payments. (vii) House loan formalities are very hard. Loan should be given on the basis of premium paying capacity and also on the basis of the amount of policies. (viii) Policies are mobilized through agents and for their services commission is being provided. Proper training should be extended to them with allowances and facilities like EPF gratuities and pensions which may be extended to them just like as other employees. (ix) Emphasis should be laid on curtailing the operating expenses by enhancing the productivity of employees in LIC of India so as to enhance the profitability of the corporation and stand to the forces of competition with ICICI Prudential Life Insurance Company Limited. 21

22 On the basis of the above study, it can be very safely concluded that the features of life insurance products positively affect customer satisfaction which, in turn, enhances market share and profitability. LIC of India stands better in view of customer satisfaction by virtue of the features of its products as compared to that of ICICI Prudential Life Insurance Company Limited. However, ICICI Prudential Life Insurance Company Limited is making its utmost efforts to compete with LIC of India. If the suggestions referred to as above are translated into practice, both companies might achieve excellence in their performance and customer satisfaction might be converted into customer delight. 22

GUIDELINES FOR ONLINE SUBMISSION OF APPLICATIONS

GUIDELINES FOR ONLINE SUBMISSION OF APPLICATIONS GUIDELINES FOR ONLINE SUBMISSION OF APPLICATIONS Important Note/Information for the applicants: It is in the interest of the applicants to study in detail and thoroughly observe the guidelines given in

More information

John Allan November 5, 1884 Dunphaile Castle IV December 12, 1884 Laurel II January 17, 1885 Umvoti XV January 29, 1885 Dunphaile Castle V March 16,

John Allan November 5, 1884 Dunphaile Castle IV December 12, 1884 Laurel II January 17, 1885 Umvoti XV January 29, 1885 Dunphaile Castle V March 16, SHIPS FROM MADRAS NAME OF SHIP DATE OF ARRIVAL Truro November 16, 1860 Lord George Bentinck December 24, 1860 Tyburnia March 20, 1861 Earl of Hardwick September 21, 1863 Scindian October 29, 1863 Rajasthana

More information

R162-2f-206c. Certification of Continuing Education Course. (1) (a) The division may not award continuing education credit for a course that is

R162-2f-206c. Certification of Continuing Education Course. (1) (a) The division may not award continuing education credit for a course that is R162-2f-206c. Certification of Continuing Education Course. (1) (a) The division may not award continuing education credit for a course that is advertised in Utah to real estate licensees unless the course

More information

THE MEGHALAYA VALUE ADDED TAX BILL, A Bill. (As passed by the Assembly)

THE MEGHALAYA VALUE ADDED TAX BILL, A Bill. (As passed by the Assembly) THE MEGHALAYA VALUE ADDED TAX BILL, 2003. A Bill (As passed by the Assembly) To provide for and consolidate the Laws relating to levy of Value Added Tax on Sales or Purchases of goods in the State of Meghalaya.

More information

Internet, broadband, and cell phone statistics

Internet, broadband, and cell phone statistics Internet, broadband, and cell phone statistics By: Lee Rainie, Director January 5, 2010 Overview In a national survey between November 30 and December 27, 2009, we find: 74% of American adults (ages 18

More information

C&A MM Inventory Relieve & Post to Job Cost Installation and Setup Instructions with Process Flow

C&A MM Inventory Relieve & Post to Job Cost Installation and Setup Instructions with Process Flow 4820 8 TH STREET SALEM, OREGON 97301 C&A MM Inventory Relieve & Post to Job Cost Installation and Setup Instructions with Process Flow The general purpose of this program is to relieve parts from inventory

More information

Business Administration of Windchill PDMLink 10.0

Business Administration of Windchill PDMLink 10.0 Business Administration of Windchill PDMLink 10.0 Overview Course Code Course Length TRN-3160-T 3 Days After completing this course, you will be well prepared to set up and manage a basic Windchill PDMLink

More information

Key facts and statistics about volunteering in Australia

Key facts and statistics about volunteering in Australia Table of contents Key facts and statistics about volunteering in Australia Introduction.. page 2 How many people volunteer.page 2 Formal Informal Who volunteers..page 3 Gender Disability Cultural and linguistic

More information

NATIONAL BANK OF GREECE S.A.

NATIONAL BANK OF GREECE S.A. NATIONAL BANK OF GREECE S.A. ARTICLES OF ASSOCIATION BoD SECRETARIAT & SHAREHOLDER SERVICES DIVISION SHAREHOLDER SERVICES SUB-DIVISION MAY 2014 NATIONAL BANK OF GREECE S.A. PREAMBLE These articles of association

More information

1952-1953 (Academic year)

1952-1953 (Academic year) Group 63 Seminar on Magnetism Massachusetts Institute of Technology Digital Computer Laboratory Archives Collection No. 12 Donor: Division VI Document Room Restriction: MITRE Personnel Contract a19( 122)

More information

Contents. iii. ix xi xi xi xiii xiii xiii xiv xv xvi xvii xix

Contents. iii. ix xi xi xi xiii xiii xiii xiv xv xvi xvii xix What s New in Microsoft Office Project 2003 Getting Help Getting Help with This Book and Its CD-ROM Getting Help with Microsoft Office Project 2003 Using the Book s CD-ROM What s on the CD-ROM System Requirements

More information

(2) The sums referred to in sub-section (1) shall be any sums paid or deposited in the previous year by the assessee

(2) The sums referred to in sub-section (1) shall be any sums paid or deposited in the previous year by the assessee Deduction in respect of life insurance premia, deferred annuity, contributions to provident fund, subscription to certain equity shares or debentures, etc. 80C. (1) In computing the total income of an

More information

Specific and Miscellaneous Professions

Specific and Miscellaneous Professions Professional Indemnity Proposal Form Specific and Miscellaneous Professions Please complete the whole form to the best of your ability, clarifying any areas where necessary and continuing on a separate

More information

72% of Online Adults are Social Networking Site Users

72% of Online Adults are Social Networking Site Users www.pewresearch.org AUGUST 5, 2013 72% of Online Adults are Social Networking Site Users Social networking sites remain most popular among young adults, but other age groups continue to increase their

More information

Long Term Care Insurance Annual Margin Testing

Long Term Care Insurance Annual Margin Testing Long Term Care Insurance Annual Margin Testing February 11, 2015 2015 Genworth Financial, Inc. All rights reserved. Cautionary Note Regarding Forward-Looking Statements This presentation contains certain

More information

Schedule of Bank Charges Schedule of Charges (Excluding FED)

Schedule of Bank Charges Schedule of Charges (Excluding FED) Schedule of Bank Charges Schedule of Charges (Excluding FED) CONSUMER BANKING A VISA / Master Card 1 Credit Card Operations (i) Service Fee 3.33% Per month (40% APR) on Cash Advance 3.33% per month (40%

More information

Prologis European Properties Per Unit U.S. Taxable Income Allocation* For the Period from January 1, 2012 through August 27, 2012

Prologis European Properties Per Unit U.S. Taxable Income Allocation* For the Period from January 1, 2012 through August 27, 2012 Prologis European Properties Per Unit U.S. Taxable Income Allocation* For the Period from January 1, 2012 through August 27, 2012 Common Unit Allocation Total 1/1/12-8/27/12 Per Unit Allocation Per Unit

More information

This part applies to insurance companies other than listed insurance companies;

This part applies to insurance companies other than listed insurance companies; SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN ******* CODE OF CORPORATE GOVERNANCE SECTION B This part applies to insurance companies other than listed insurance companies; BOARD OF DIRECTORS (i) All

More information

Sample: n=2,252 national adults, age 18 and older, including 1,127 cell phone interviews Interviewing dates:

Sample: n=2,252 national adults, age 18 and older, including 1,127 cell phone interviews Interviewing dates: 1 Survey Questions Spring 2013 Tracking Survey Final Topline 5/21/2013 Data for April 17-May 19, 2013 Princeton Survey Research Associates International for the Pew Research Center s Internet & American

More information

Order for Enforcement of the Act on Prevention of Transfer of Criminal Proceeds

Order for Enforcement of the Act on Prevention of Transfer of Criminal Proceeds Order for Enforcement of the Act on Prevention of Transfer of Criminal Proceeds Article 1 (Definitions) The terms criminal proceeds, specified business operator, customer, etc., representative person,

More information

After section 80B of the Income-tax Act, the following section shall be inserted with effect from the 1st day of April, 2006, namely:

After section 80B of the Income-tax Act, the following section shall be inserted with effect from the 1st day of April, 2006, namely: Insertion of new section 80C. After section 80B of the Income-tax Act, the following section shall be inserted with effect from the 1st day of April, 2006, namely: 80C. Deduction in respect of life insurance

More information

REGULATIONS GOVERNING INDEX OPTION CONTRACTS

REGULATIONS GOVERNING INDEX OPTION CONTRACTS REGULATIONS GOVERNING INDEX OPTION CONTRACTS [Gazette Notification of MAY 02, 2012] REGULATIONS GOVERNING INDEX OPTION CONTRACTS OF THE KARACHI STOCK EXCHANGE (GUARANTEE) LIMITED 1. PREAMBLE WHEREAS in

More information

USING EXCHANGE HOSTED ENCRYPTION

USING EXCHANGE HOSTED ENCRYPTION MICROSOFT CUSTOMERS USING EXCHANGE HOSTED ENCRYPTION Microsoft Customers using Exchange Hosted - Sales Intelligence Sales Intellect Company is providing Customer Sales Intelligence about that consists

More information

Workflow Administration of Windchill 10.2

Workflow Administration of Windchill 10.2 Workflow Administration of Windchill 10.2 Overview Course Code Course Length TRN-4339-T 2 Days In this course, you will learn about Windchill workflow features and how to design, configure, and test workflow

More information

SPECIAL CONDITION OF CONTRACTS

SPECIAL CONDITION OF CONTRACTS SPECIAL CONDITION OF CONTRACTS i) The contractors should quote the rate in figures as well as in words, and amount tendered by them. The amount for each item should be worked out and the requisite totals

More information

KEY DIFFERENCES BETWEEN THE UNIFORM LAW AND THE NEW SOUTH WALES AND VICTORIAN LEGAL PROFESSION ACTS

KEY DIFFERENCES BETWEEN THE UNIFORM LAW AND THE NEW SOUTH WALES AND VICTORIAN LEGAL PROFESSION ACTS INFORMATION SHEET FOR LEGAL PRACTIONERS KEY DIFFERENCES BETWEEN THE UNIFORM LAW AND THE NEW SOUTH WALES AND VICTORIAN LEGAL PROFESSION ACTS The Legal Profession Uniform Law (Uniform Law) commenced in NSW

More information

Ministry of Social Justice and Empowerment (Department of Social Justice & Empowerment) Government of India

Ministry of Social Justice and Empowerment (Department of Social Justice & Empowerment) Government of India Dr. Ambedkar Central Sector Scheme of Interest Subsidy on Educational Loan for Overseas Studies for Other Backward Classes (OBCs) (Effective from 2014-15) Ministry of Social Justice and Empowerment (Department

More information

Summary Report. Global economic benefits of investment in vocational education and training

Summary Report. Global economic benefits of investment in vocational education and training Summary Report Global economic benefits of investment in vocational education and training Introduction Vocational education and training (VET) refers to the acquisition of practical skills, attitudes,

More information

IJMT Volume 2, Issue 7 ISSN: 2249-1058

IJMT Volume 2, Issue 7 ISSN: 2249-1058 A STUDY ON CONSUMER SATISFACTION TOWARDS LIFE INSURANCE CORPORATION OF INDIA Prof.Sanjaykumar Jagannath Patil* Abstract: Life Insurance Corporation of India (LIC) is the India s largest Life Insurance

More information

CHAPTER 1 GENERAL PROVISIONS

CHAPTER 1 GENERAL PROVISIONS CHAPTER 1 GENERAL PROVISIONS Section 1. Authority. (a) These rules and regulations are promulgated by the Wyoming State Board of Nursing pursuant to it s authority under the Wyoming Nurse Practice Act,

More information

NATO STANDARD AMedP-8.1 DOCUMENTATION RELATIVE TO INITIAL MEDICAL TREATMENT AND EVACUATION

NATO STANDARD AMedP-8.1 DOCUMENTATION RELATIVE TO INITIAL MEDICAL TREATMENT AND EVACUATION NATO STANDARD AMedP-8.1 DOCUMENTATION RELATIVE TO INITIAL MEDICAL TREATMENT AND EVACUATION Edition A Version 1 JUNE 2013 NORTH ATLANTIC TREATY ORGANIZATION ALLIED MEDICAL PUBLICATION Published by the NATO

More information

Book of Needs of the Holy Orthodox Church

Book of Needs of the Holy Orthodox Church by Christian Classics Ethereal Library About Book of Needs of the Holy Orthodox Church by Title: URL: Author(s): Publisher: Print Basis: Rights: Date Created: Status: CCEL Subjects: Book of Needs of the

More information

Chapter VII. Summary of Findings, Suggestions and Conclusion

Chapter VII. Summary of Findings, Suggestions and Conclusion Chapter VII Summary of Findings, Suggestions and Conclusion 269 SUMMARY OF FINDINGS, SUGGESTIONS AND CONCLUSION Introduction The summary and conclusion made in this chapter is purely based on the Analysis

More information

OPPORTUNITIES TO REDUCE EFFECTIVE TAX RATE OF GEORGIA PREMIUM TAX

OPPORTUNITIES TO REDUCE EFFECTIVE TAX RATE OF GEORGIA PREMIUM TAX OPPORTUNITIES TO REDUCE EFFECTIVE TAX RATE OF GEORGIA PREMIUM TAX (FORC Journal: Vol. 25 Edition 1 - Spring 2014) Tony Roehl, Esq. (404) 495-8477 The insurance industry views premium taxes as an inevitable

More information

Children and the Long-Term Effects of Poverty

Children and the Long-Term Effects of Poverty 1 Children and the Long-Term Effects of Poverty June 2004 Children and the Long-term Effects of Poverty 2 Over the last several years, the United States has experienced a rising trend in child poverty

More information

A disaggregation of HMRC tax receipts between England, Wales, Scotland & Northern Ireland. Methodology Note

A disaggregation of HMRC tax receipts between England, Wales, Scotland & Northern Ireland. Methodology Note A disaggregation of HMRC tax receipts between England, Wales, Scotland & Northern Ireland Note October 2013 A disaggregation of HMRC tax receipts between England, Wales, Scotland & Northern Ireland Note

More information

III. BANKS RECEIVABLES FROM REVERSE REPURCHASE

III. BANKS RECEIVABLES FROM REVERSE REPURCHASE BALANCE SHEET AS OF 31 MARCH 2016 ASSETS Notes 31 March 2016 31 December 2015 Audited TL FC TOTAL TL FC TOTAL I. CASH, CASH EQUIVALENTS AND CENTRAL BANK - - - - - - II. FINANCIAL ASSETS AT FAIR VALUE THROUGH

More information

DON QUIXOTE Complete by Miguel de Cervantes [Saavedra] Translated by John Ormsby

DON QUIXOTE Complete by Miguel de Cervantes [Saavedra] Translated by John Ormsby DON QUIXOTE Complete by Miguel de [Saavedra] Translated by John Ormsby CONTENTS Volume I. CHAPTER I WHICH TREATS OF THE CHARACTER AND PURSUITS OF THE FAMOUS GENTLEMAN DON QUIXOTE OF LA MANCHA CHAPTER II

More information

Deal or Appeal. Thursday, November 16, 2006 4:30 PM to 5:45 PM Room # B405

Deal or Appeal. Thursday, November 16, 2006 4:30 PM to 5:45 PM Room # B405 Deal or Appeal Thursday, November 16, 2006 4:30 PM to 5:45 PM Room # B405 TM adventurelaw APPEAL OR DEAL: DEFENDING AN ACCIDENT AT YOUR FACILITY Prepared By R. Wayne Pierce, Esquire The Pierce Law Firm,

More information

LIFE INSURANCE CORPORATION OF INDIA CENTRAL OFFICE. Dept: Product Development Jeevan Bima Marg Mumbai Ref : CO/PD/ 3 31 st August, 2010

LIFE INSURANCE CORPORATION OF INDIA CENTRAL OFFICE. Dept: Product Development Jeevan Bima Marg Mumbai Ref : CO/PD/ 3 31 st August, 2010 LIFE INSURANCE CORPORATION OF INDIA CENTRAL OFFICE Dept: Product Development Yogakshema Jeevan Bima Marg Mumbai 400 021 Ref : CO/PD/ 3 31 st August, 2010 To, All HODs of Central Office All Zonal Offices

More information

AMERICAN DECLARATION OF THE RIGHTS AND DUTIES OF MAN. (Adopted by the Ninth International Conference of American States, Bogotá, Colombia, 1948)

AMERICAN DECLARATION OF THE RIGHTS AND DUTIES OF MAN. (Adopted by the Ninth International Conference of American States, Bogotá, Colombia, 1948) WHEREAS: AMERICAN DECLARATION OF THE RIGHTS AND DUTIES OF MAN (Adopted by the Ninth International Conference of American States, Bogotá, Colombia, 1948) The American peoples have acknowledged the dignity

More information

Mid Willamette Valley: Community Systems Background Document Marion, Polk, Yamhill, Linn, and Benton counties

Mid Willamette Valley: Community Systems Background Document Marion, Polk, Yamhill, Linn, and Benton counties Mid WillametteValley:CommunitySystemsBackgroundDocument Marion,Polk,Yamhill,Linn,andBentoncounties PreparedbytheClimateLeadershipInitiative April2010 OVERVIEW SurroundingtheWillametteRiverandborderedbytheCoastRangeandCascades,theMid

More information

MONEY BACK PLANS. For the year 2004-05 the two rates of investment return declared by the Life Insurance Council are 6% and 10% per annum.

MONEY BACK PLANS. For the year 2004-05 the two rates of investment return declared by the Life Insurance Council are 6% and 10% per annum. MONEY BACK PLANS 1. Money Back with Profit Unlike ordinary endowment insurance plans where the survival benefits are payable only at the end of the endowment period, this scheme provides for periodic payments

More information

Article II The manufacturers of active pharmaceutical ingredients should comply with the guidelines established in this Resolution.

Article II The manufacturers of active pharmaceutical ingredients should comply with the guidelines established in this Resolution. RDC No. 45, August 9, 2012 Provides for the performance of stability studies of active pharmaceutical ingredients. The Collegiate Board of Directors of the National Health Surveillance Agency, in exercise

More information

EXECUTIVE SUMMARY OF MINOR RESEARCH PROJECT (UGC) _ Mr Ishwara Gowda

EXECUTIVE SUMMARY OF MINOR RESEARCH PROJECT (UGC) _ Mr Ishwara Gowda EXECUTIVE SUMMARY OF MINOR RESEARCH PROJECT (UGC) _ Mr Ishwara Gowda TITLE: AWARENESS OF RURAL INSURANCE SCHEMES:-A SPECIAL STUDY OF RURAL INSURANCE AND LIC WITH REFERENCE TO BELTHANGADY TALUK. It is a

More information

Plan 88,89,48 Policy term. Plan 133 Policy term 15 & less. 16 to 20

Plan 88,89,48 Policy term. Plan 133 Policy term 15 & less. 16 to 20 ** RATES OF BONUS PER 00 SUM ASSURED ** VALUATION DATE :- 31/03/ >>>>>>>>> VALUATION EFFECTIVE FROM 1/1/ Reversiona ry Interim Whole Life ENDOWMENT TYPE POLICY TERM les s Above Plan 88,89,48 more les s

More information

Alternative Teacher Certification

Alternative Teacher Certification Alternative Teacher Certification Emily De Yoe Education Law and Policy May 14, 2009 I. Introduction Six out of every 100 freshmen entering a Chicago Public School (CPS) will have a college degree by their

More information

JEEVAN VISHWAS. Table No. 136 V.K.Sastry Marketing Manager LIC, D.O., Secunderabad

JEEVAN VISHWAS. Table No. 136 V.K.Sastry Marketing Manager LIC, D.O., Secunderabad JEEVAN VISHWAS Table No. 136 V.K.Sastry Marketing Manager LIC, D.O., Secunderabad LIC has introduced a new plan JEEVAN VISHWAS for the benefit of the physically/mentally handicapped dependents. Through

More information

LIST OF SCHEMES BY ENTITLEMENT WISE / CATEGORIES WISE (THIS IS AN INDICATIVE LIST)

LIST OF SCHEMES BY ENTITLEMENT WISE / CATEGORIES WISE (THIS IS AN INDICATIVE LIST) LIST OF SCHEMES BY ENTITLEMENT WISE / CATEGORIES WISE (THIS IS AN INDICATIVE LIST) S.No. Name of the scheme Name of / Agency 1 Scheme for Women / Girls i Ladli (In place of earlier Girls Child Protection

More information

PROCUREMENT AND CONTRACT GUIDELINES OF THE HOUSING TRUST FUND CORPORATION FOR CONTRACTS EXCLUDING THOSE FUNDED BY THE U.S

PROCUREMENT AND CONTRACT GUIDELINES OF THE HOUSING TRUST FUND CORPORATION FOR CONTRACTS EXCLUDING THOSE FUNDED BY THE U.S PROCUREMENT AND CONTRACT GUIDELINES OF THE HOUSING TRUST FUND CORPORATION FOR CONTRACTS EXCLUDING THOSE FUNDED BY THE U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT S COMMUNITY DEVELOPMENT BLOCK GRANT

More information

Monterey County Behavioral Health Policy and Procedure

Monterey County Behavioral Health Policy and Procedure Monterey County Behavioral Health Policy and Procedure Policy Title Alcohol and Other Drug (AOD) Programs Residential Alcoholism or Drug Abuse Recovery or Treatment Facilities References See each specific

More information

Consolidated Accounts

Consolidated Accounts Accounting Standard AASB 1024 May 1992 Consolidated Accounts CONTENTS Starting at Paragraph: Citation......1 Accounting Standards and Commentary...2 Application and Operative Date...5 Applying the Standard

More information

Birla Sun Life Insurance Group Protection Solutions Policy Contract UIN: 109N006V04

Birla Sun Life Insurance Group Protection Solutions Policy Contract UIN: 109N006V04 This is a One Year Renewal Group Term Insurance Plan and the terms and conditions of the plan are as mentioned under this contract BSLI may amend or place endorsement/s to this Policy from time to time

More information

Monitoring the impact of the financial crisis on international aid

Monitoring the impact of the financial crisis on international aid 2011/ED/EFA/MRT/PI/02 Background paper prepared for the Education for All Global Monitoring Report 2011 The hidden crisis: Armed conflict and education Monitoring the impact of the financial crisis on

More information

TEXAS A&M FOOTBALL RUNNING BACK DRILLS

TEXAS A&M FOOTBALL RUNNING BACK DRILLS 29 TEXAS A&M FOOTBALL RUNNING BACK DRILLS 29 TEXAS A&M FOOTBALL DRILL BOOK RUNNING BACK DRILLS TABLE OF CONTENTS SOCCER DRILL AGGIE BALANCE DRILL WEAK SHOULDER RUN SQUARE DRILL SIDELINE RUNNING DRILL ZIG

More information

The University of Colorado at Boulder is a large university with a student

The University of Colorado at Boulder is a large university with a student Disclaimer The following document was created by one or more students as part of requirements for completing a Trent academic course. The views expressed in this document may not reflect official Trent

More information

NetSuite SuiteFoundation Sample Test: August 2016

NetSuite SuiteFoundation Sample Test: August 2016 1 NetSuite SuiteFoundation Sample Test August 2016 2 Contents About this Sample Test... 4 I. Identify the general functionality that can be controlled under Enable Features.... 5 II. Identify the general

More information

Social Psychology Midterm #3 Study Guide Spring 2003

Social Psychology Midterm #3 Study Guide Spring 2003 Social Psychology Midterm #3 Study Guide Spring 2003 EXAM 3 IS TUESDAY, 4/8: Remember that in addition to using this study guide, you may also want to study from the class outlines (they can be accessed

More information

Monterey County Behavioral Health Policy and Procedure

Monterey County Behavioral Health Policy and Procedure Monterey County Behavioral Health Policy and Procedure Policy Title Alcohol and Other Drug Programs - Narcotic Treatment Programs References See each specific subsection for applicable references Effective

More information

Bylaws. Student Government Association. Illinois Institute of Technology

Bylaws. Student Government Association. Illinois Institute of Technology Bylaws of the Student Government Association of Illinois Institute of Technology Updated on Feburary 3, 2015 1 TABLE OF CONTENTS EXECUTIVE ELECTION CODE... 2 Article I. Executive Election Committee...

More information

33 BUSINESS ACCOUNTING STANDARD FINANCIAL STATEMENTS OF FINANCIAL BROKERAGE FIRMS AND MANAGEMENT COMPANIES I. GENERAL PROVISIONS

33 BUSINESS ACCOUNTING STANDARD FINANCIAL STATEMENTS OF FINANCIAL BROKERAGE FIRMS AND MANAGEMENT COMPANIES I. GENERAL PROVISIONS APPROVED by Order No. VAS-6 of 12 May 2006 of the Director of the Public Establishment the Institute of Accounting of the Republic of Lithuania 33 BUSINESS ACCOUNTING STANDARD FINANCIAL STATEMENTS OF FINANCIAL

More information

CRIMINAL TAX RESTITUTION: THE INTERNAL REVENUE SERVICE HAS A NEW POWER OF ASSESSMENT

CRIMINAL TAX RESTITUTION: THE INTERNAL REVENUE SERVICE HAS A NEW POWER OF ASSESSMENT CRIMINAL TAX RESTITUTION: THE INTERNAL REVENUE SERVICE HAS A NEW POWER OF ASSESSMENT Harper, Alisha M. Bellarmine University ABSTRACT Since nearly the creation of the Internal Revenue Service ( IRS ),

More information

Terms & Conditions governing Term Deposits. To be read in conjunction with Axis Bank Sri Lanka General Terms and Conditions

Terms & Conditions governing Term Deposits. To be read in conjunction with Axis Bank Sri Lanka General Terms and Conditions Terms & Conditions governing Term Deposits To be read in conjunction with Axis Bank Sri Lanka General Terms and Conditions Contents 1. Scope of this document... 1 2. Product details and features... 1 3.

More information

Introduction to Windchill PDMLink 10.0 for Heavy Users

Introduction to Windchill PDMLink 10.0 for Heavy Users Introduction to Windchill PDMLink 10.0 for Heavy Users Overview Course Code Course Length TRN-3146-T 2 Days In this course, you will learn how to complete the day-to-day functions that enable you to create

More information

INSTRUCTIONS TO FILL UNDERTAKING FOR Point to Point (P2P) LEASED LINE NETWORK CONNECTIVITY

INSTRUCTIONS TO FILL UNDERTAKING FOR Point to Point (P2P) LEASED LINE NETWORK CONNECTIVITY INSTRUCTIONS TO FILL UNDERTAKING FOR Point to Point (P2P) LEASED LINE NETWORK CONNECTIVITY 1. This Undertaking has to be either franked or executed on a Non-Judicial stamp paper of Rs. 300/- or the value

More information

BSM 9.0 ESSENTIALS. Instructor-Led Training

BSM 9.0 ESSENTIALS. Instructor-Led Training BSM 9.0 ESSENTIALS Instructor-Led Training INTENDED AUDIENCE New users of Business Service Management (BSM) 9.0, including: Database Administrators System Administrators Network Administrators Operations

More information

Crossum Puzzles ~ D. List of Contents. Base 10 to Roman Numbers ~ D1. Roman Numbers to Base 10 ~ D2. Roman Numbers to Base 10 ~ D3

Crossum Puzzles ~ D. List of Contents. Base 10 to Roman Numbers ~ D1. Roman Numbers to Base 10 ~ D2. Roman Numbers to Base 10 ~ D3 Crossum Puzzles ~ D List of Contents Base 10 to Roman Numbers ~ D1 Roman Numbers to Base 10 ~ D2 Roman Numbers to Base 10 ~ D3 Roman Numbers to Base 10 ~ D4 Base 10 to Roman Numbers ~ D5 Base 10 to Roman

More information

Audit Committee Charter

Audit Committee Charter Audit Committee Charter 1. Members. The Audit Committee (the "Committee") shall be composed entirely of independent directors, including an independent chair and at least two other independent directors.

More information

Older adults and internet use

Older adults and internet use JUNE 6, 2012 Older adults and internet use For the first time, half of adults ages 65 and older are online Kathryn Zickuhr Research Specialist, Pew Internet Project Mary Madden Senior Research Specialist,

More information

Reg. IV.18.(i). Special Rules: Telecommunications and ancillary service providers. [Adopted July 31, 2008]

Reg. IV.18.(i). Special Rules: Telecommunications and ancillary service providers. [Adopted July 31, 2008] Reg. IV.18.(i). Special Rules: Telecommunications and ancillary service providers. [Adopted July 31, 2008] The following special rules are established with respect to the apportionment of income from the

More information

Terms & Conditions governing Savings Accounts. To be read in conjunction with Axis Bank Sri Lanka General Terms and Conditions

Terms & Conditions governing Savings Accounts. To be read in conjunction with Axis Bank Sri Lanka General Terms and Conditions Terms & Conditions governing Savings Accounts To be read in conjunction with Axis Bank Sri Lanka General Terms and Conditions Contents 1. Scope of this document...1 2. Product details and features...1

More information

4.2 ANALYSIS OF THE PRIVATE LIFE INSURERS AND THEIR COMPARISON WITH THE PUBLIC LIFE INSURANCE SECTOR:

4.2 ANALYSIS OF THE PRIVATE LIFE INSURERS AND THEIR COMPARISON WITH THE PUBLIC LIFE INSURANCE SECTOR: 4.2 ANALYSIS OF THE PRIVATE LIFE INSURERS AND THEIR COMPARISON WITH THE PUBLIC LIFE INSURANCE SECTOR: The structure of the insurance industry has undergone a drastic change since liberalization, privatization

More information

Is Unseaworthiness a Viable Defense for Underwriters in the 21 st Century?

Is Unseaworthiness a Viable Defense for Underwriters in the 21 st Century? Is Unseaworthiness a Viable Defense for Underwriters in the 21 st Century? Treatment of Warranty of Seaworthiness in Courts of the United States INTERNATIONAL MARINE CLAIMS CONFERENCE DUBLIN October 23,

More information

GOVERNMENT OF ANDHRA PRADESH ABSTRACT

GOVERNMENT OF ANDHRA PRADESH ABSTRACT GOVERNMENT OF ANDHRA PRADESH ABSTRACT PUBLIC SERVICES Revised Pay Scales 2015 Orders Issued. --------------------------------------------------------------------------------------------------------------------------------

More information

Using Machine Learning Techniques to Improve Precipitation Forecasting

Using Machine Learning Techniques to Improve Precipitation Forecasting Using Machine Learning Techniques to Improve Precipitation Forecasting Joshua Coblenz Abstract This paper studies the effect of machine learning techniques on precipitation forecasting. Twelve features

More information

Insurance Ordinance. Table of Contents Insurance Ordinance 2000 - Text

Insurance Ordinance. Table of Contents Insurance Ordinance 2000 - Text Insurance Ordinance Table of Contents Insurance Ordinance 2000 - Text INSURANCE ORDINANCE, 2000 TABLE OF CONTENTS 1. Short title, extent and commencement 2. Definitions PART I PRELIMINARY 3. Division of

More information

A good childhood for every child? Child Poverty in the UK

A good childhood for every child? Child Poverty in the UK A good childhood for every child? Child Poverty in the UK Introduction The Children's Society believes that child poverty is an intolerable injustice that blights childhoods and severely harms children's

More information

ERISA FIDUCIARY RESPONSIBILITY: FIDUCIARY RELIANCE ON REGISTERED INVESTMENT ADVISORS

ERISA FIDUCIARY RESPONSIBILITY: FIDUCIARY RELIANCE ON REGISTERED INVESTMENT ADVISORS ERISA FIDUCIARY RESPONSIBILITY: FIDUCIARY RELIANCE ON REGISTERED INVESTMENT ADVISORS WHITE PAPER Gary J. Caine, FSA REGIONAL DIRECTOR INTRODUCTION Plan sponsors have become more concerned about the investments

More information

Request for Proposals for the Purchase or Lease of the Water and Wastewater Systems and Related Assets PART A: RFP SPECIFICATIONS

Request for Proposals for the Purchase or Lease of the Water and Wastewater Systems and Related Assets PART A: RFP SPECIFICATIONS Office of Mayor Gary Graham Request for Proposals for the Purchase or Lease of the Water and Wastewater Systems and Related Assets PART A: RFP SPECIFICATIONS Dated: September 15, 2014 Preliminary Proposal

More information

Who is following me? Tracking the trackers

Who is following me? Tracking the trackers Who is following me? Tracking the trackers A background paper for a workshop co-organised by the Council of Europe and the Internet Society at the Internet Governance Forum in Baku, Azerbaijan in November

More information

Drug Testing by Potential Employers Neil A. Diegelman

Drug Testing by Potential Employers Neil A. Diegelman Policy Brief April 28, 2010 Drug Testing by Potential Employers Neil A. Diegelman Executive Summary New York State should pass laws that regulate preemployment drug testing in order to maximize fairness,

More information

Contemporary Craft Sector Profile and Analysis

Contemporary Craft Sector Profile and Analysis Contemporary Craft Sector Profile and Analysis This briefing note distils information from several sources, to summarise the craft sector s current economic impact and business profile. Key documents are:

More information

Automation in Banking, Volume 1-2014

Automation in Banking, Volume 1-2014 Brochure More information from http://www.researchandmarkets.com/reports/3045720/ Automation in Banking, Volume 1-2014 Description: This year's edition of the Automation in Banking report marks the 29th

More information

CALIFORNIA PUBLIC UTILITIES COMMISSION STAFF REPORT

CALIFORNIA PUBLIC UTILITIES COMMISSION STAFF REPORT CALIFORNIA PUBLIC UTILITIES COMMISSION STAFF REPORT Robert Wullenjohn Adam Clark Lisa Prigozen Authors Ryan Dulin Director, Communications Division Paul Clanon Executive Director DISCLAIMER This Staff

More information

I. STUDENT DISCLOSURES FOR WEBSITE

I. STUDENT DISCLOSURES FOR WEBSITE I. STUDENT DISCLOSURES FOR WEBSITE WEBSITE To view this information on the Gwinnett College website, please visit www.gwinnettcollege.edu/disclosures.htm. I. Disclosure 6 Consumer Information on College

More information

available only at some charter schools. Admission methods include:

available only at some charter schools. Admission methods include: The New York City Department of Education (NYC DOE), part of city government, operates the largest school district in the country with about 1,600 schools and 1.1 million students. There are 400 high schools

More information

Common Regulations under the Madrid Agreement Concerning the International Registration of Marks and the Protocol Relating to that Agreement

Common Regulations under the Madrid Agreement Concerning the International Registration of Marks and the Protocol Relating to that Agreement Common Regulations under the Madrid Agreement Concerning the International Registration of Marks and the Protocol Relating to that Agreement (as in force on January 1, 2015) LIST OF RULES Chapter 1: General

More information

DETAILED SYLLABUS PGDIRM 1 : PRINCIPLES OF INSURANCE AND PRACTICES OF LIFE INSURANCE

DETAILED SYLLABUS PGDIRM 1 : PRINCIPLES OF INSURANCE AND PRACTICES OF LIFE INSURANCE DETAILED SYLLABUS PGDIRM 1 : PRINCIPLES OF INSURANCE AND PRACTICES OF LIFE INSURANCE Unit 1 : Life Insurance Organization : Important Activities, The Indian Context, Internal Organization, The Distribution,

More information

CROWDFUNDING GUIDELINES

CROWDFUNDING GUIDELINES Page 1 of 12 CROWDFUNDING GUIDELINES 1. ISSUER GUIDELINES a) PROFILE: The Issuer profile should show the following: i. The Issuer must be a registered company in Nigeria according to the provisions of

More information

Ghana Tax Data Cards. February 2016 www.kpmg.com.gh

Ghana Tax Data Cards. February 2016 www.kpmg.com.gh Tax Data Cards February www.kpmg.com.gh Contents Tax Data Cards A. Corporate Tax Rates B. Location Incentives C. Free Zone Enterprise D. Gains on Realisation of Assets or Liabilities and Gifts Received

More information

TABLE OF CONTENTS. Simple will with residue pouring over to inter vivos trust

TABLE OF CONTENTS. Simple will with residue pouring over to inter vivos trust Rev. 4/30/09 TABLE OF CONTENTS Preface Form I Form II Form III Form IIIA Form IV Form V Form VI Form VII Form VIII Form IX Form X Form XI Form XII Form XIII Form XIV Form XV Form XVI Form XVII Form XVIII

More information

Roman Numeral Table. Basic Calculations Review

Roman Numeral Table. Basic Calculations Review Basic Calculations Review I. Okay. It has been a long time since we have had to even THINK about Roman numerals vs. Arabic numerals, right? So just to refresh, a Roman numeral looks like this XVI but an

More information

Usage of Information Technology in the Programs of Music Teaching, Example of Uludag University Turkey

Usage of Information Technology in the Programs of Music Teaching, Example of Uludag University Turkey International Conference on Educational Research and Sports Education (ERSE 013) Usage of Information Technology in the Programs of Music Teaching, Example of Uludag University Turkey Sirin Akbulut Demirci,

More information

If you purchased a Hewlett-Packard or HP Compaq notebook computer, you may benefit from a Proposed Class Action Settlement.

If you purchased a Hewlett-Packard or HP Compaq notebook computer, you may benefit from a Proposed Class Action Settlement. ** AMENDED NOTICE: SEE PAGES 3 4 FOR ADDITIONAL UNITS NOW COVERED BY THE SETTLEMENT ** ** EVEN IF YOU PREVIOUSLY RECEIVED OR REQUESTED THE NOTICE, YOU SHOULD REVIEW THIS AMENDED NOTICE TO DETERMINE IF

More information

PROCUREMENT. NYS Storm Recovery Policies

PROCUREMENT. NYS Storm Recovery Policies PROCUREMENT NYS Storm Recovery Policies Andrew M. Cuomo, Governor of New York State Lisa Bova-Hiatt, Executive Director Governor s Office of Storm Recovery June 22, 2016 Prepared by New York State Homes

More information

CARICOM ICT STATISTICS AND INDICATORS

CARICOM ICT STATISTICS AND INDICATORS CARICOM ICT STATISTICS AND INDICATORS 2000 2012 STATISTICS SUB-PROGRAMME CARIBBEAN COMMUNITY (CARICOM) SECRETARIAT April 2014 i CARICOM ICT STATISTICS AND INDICATORS Copyright 2014, Caribbean Community

More information

- LIFE INSURANCE CORPORATION OF INDIA CENTRAL OFFICE. Dept.: Product Development Jeevan Bima Marg, Mumbai 400 021

- LIFE INSURANCE CORPORATION OF INDIA CENTRAL OFFICE. Dept.: Product Development Jeevan Bima Marg, Mumbai 400 021 - LIFE INSURANCE CORPORATION OF INDIA CENTRAL OFFICE Dept.: Product Development Yogakshema, Jeevan Bima Marg, Mumbai 400 021 Ref: CO/PD/66 3 rd March, 2015 All HODs of Central Office All Zonal Offices

More information

You Can Achieve Vendor Management & Mortgage Closing Success In a Post-TRID World. Copyright 2016 ATS Secured. All Rights Reserved.

You Can Achieve Vendor Management & Mortgage Closing Success In a Post-TRID World. Copyright 2016 ATS Secured. All Rights Reserved. You Can Achieve Vendor Management & Mortgage Closing Success In a Post-TRID World Copyright 2016 ATS Secured. All Rights Reserved. Get relief, with guidance from a former CFPB regulator on safely navigating:»

More information

SUBSIDY GUSHER TAXPAYERS STUCK WITH MASSIVE SUBSIDIES WHILE OIL AND GAS PROFITS SOAR. Photo: Bureau of Land Management, Buffalo Field Office

SUBSIDY GUSHER TAXPAYERS STUCK WITH MASSIVE SUBSIDIES WHILE OIL AND GAS PROFITS SOAR. Photo: Bureau of Land Management, Buffalo Field Office SUBSIDY GUSHER TAXPAYERS STUCK WITH MASSIVE SUBSIDIES WHILE OIL AND GAS PROFITS SOAR Photo: Bureau of Land Management, Buffalo Field Office There are a couple of basic truths about oil and gas companies

More information

Homelessness in the United States

Homelessness in the United States Global Scripture Impact Homelessness in the United States Summary of the original Sector Report: Scripture Ministry and Homelessness in the United States Contents Introduction... 2 Overview of Homelessness...

More information