EAS Application Retirement Case Study: Health Insurance

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1 EAS Application Retirement Case Study: Health Insurance Introduction A major health insurance organization contracted with Flatirons Solutions to assist them in retiring a number of aged applications that were brought onboard during acquisitions and mergers. One of the major applications we were tasked with retiring consisted of three modules and their corresponding databases: Healthcare Information, Explanation of Benefits (EOB), and Billing Statements. These applications were hosted in a mainframe environment using the Pick operating system, Universe database and an antiquated data center. Process Architecture Flatirons EAS Application Retirement solution was selected as the app retirement framework for the legacy systems due to the lower total cost of ownership. Our solution leverages the power and ease of use of DDS and xdb and adds several pieces of functionality that focus on the specific needs of application retirement. We ETL (Extract-Transform-Load) data stored in the original Universe database into an XML format. This allows for easy storage of the data in a vendor neutral and future-proof format, as well as the ability to query and transform the data into reports that were similar or even identical to the original systems.

2 Conclusion Project Overview Goals and Objectives The project had three primary objectives: reduce cost, allow easy retrieval of information, and reproduce near exact replicas of original reports. Let the Numbers Show Make retrieval of data easy Using the EAS Application Retirement solution, retrieval of the complex data became just a matter of entering a few search criteria and clicking a button. The data is now displayed in multiple grids with drill down capabilities for more detailed and specific information of the retrieved items. 7+ Number of terabytes of data archived to xdb database 10+ Number of total applications retired over the one year project 45+ Number of custom search screens developed >$1M Number of dollars in savings from no longer needing retired application hardware, software and data center services Reduce cost by retiring application off old hardware and software The original applications were starting to cost the healthcare organization considerable amounts due to licensing and maintenance costs as well as no longer needing the old hardware. They were also limited to older versions of desktop client software, preventing them from keeping up with standard desktop operating system upgrades. By using the Flatirons EAS Application Retirement solution, they were able to meet this goal by no longer needing the expensive licensing and maintenance fees and bringing the standard desktop up to current releases as well. Reproduce reports exactly as previously created The original reports from some of the systems were very detailed Crystal Reports with multiple images and different page layouts. Leveraging the xquery, xproc, XSLT and XSL-FO capabilities inherent in DDS and xdb, the solution reproduces the reports to exact layout specifications. The organization can subsequently send out the reports to the end customer with confidence that they match the originals produced by the retired application. Technology The healthcare organization selected the EAS Application Retirement solution to store and retrieve their customer data. Flatirons Solutions configured the EAS Application Retirement

3 solution to integrate with other existing customer IT infrastructure components such as CA SiteMinder SSO (authentication and authorization), EMC envision (audit logging) and 3rd party print houses (on demand printing). Key technologies used in the solution are listed below. EMC xdb and DDS xdb and DDS are the two core EMC technologies at the heart of the EAS Application Retirement solution. xdb provides a very scalable, very lightweight storage mechanism for both XML and non-xml content. It is used at thousands of EMC customer sites, has a low TCO and requires very little administrative maintenance. It provides a variety of APIs for access into its core services, including command line scripting, Java APIs, web services, GWT services and a JSP tag library. The database server is extremely scalable, stateless and designed from the ground up to be a lightweight persistent store that can be embedded in custom solutions such as the EAS Application Retirement solution. DDS is a set of GWT based services that provide a simple, easy to use, Web 2.0 style interface and is highly configurable to provide for the rapid development of customer user interfaces. The customization of DDS is highly leveraged by the EAS Application Retirement solution, allowing us to very quickly build custom UIs that facilitate the replication of user search and reporting from legacy applications into the application retirement framework. This replication of the existing UI experience speeds adoption of the application retirement framework by the end user community. CA SiteMinder SiteMinder is an enterprise SSO solution in use by the customer to provide a homogenous authentication and authorization model across disparate solutions within the organization. Part of the TCO value proposition of EAS Application Retirement is its ability to seamlessly integrate into a customer s existing IT infrastructure. The solution was configured to use the customer s SiteMinder configuration, thereby allowing for centralized management of authentication and authorization for this retired solution as well as several dozen other applications that will be retired over the next two years. EMC envision EnVision is an enterprise level log management tool that provides a consistent view into log information collected from a variety of security devices deployed in the customer s IT ecosystem. The EAS Application Retirement solution was configured to generate audit logs that are continually ingested into the enterprise envision instance. xproc xproc is a W3C standard that defines a pipelining mechanism for facilitating the manipulation of XML data streams. The EAS Application Retirement solution ships with the EMC developed Calumet xproc engine. The EAS Application Retirement solution also adds a set of JUnit test harnesses and a standard design pattern for building xproc piplines that makes it very easy to incrementally

4 add new processing requirement for specific customer engagements. XSL-FO XSL-FO is a transformation language used to output XML for processing into PDF documents. Custom xforms The EAS Application Retirement solution automatically generates xforms for simple form based searching of XML libraries stored in xdb. As part of this engagement, the Flatirons consulting team extended these xforms to implement business logic. These xforms are then delivered to the end user at run time using EMC s Formula, a client side, native Javascript xform run time engine. These custom xforms provided client-side validation on user search requests to improve the usability and scalability of the overall system. Challenges During the implementation of the project there were a number of challenges including the massive amount of data, scaling of the infrastructure, encoding of the specific printer values, collaborative development in the DDS system and the need for custom user interface (UI) extensions. Database size The size of the three databases of the systems being decommissioned was close to 7 terabytes of XML. This posed a challenge in the ETL (Extract, Transform, and Load) process because we only wanted to have to do this time consuming process once. While there was a need for the development environment to have small samples of data to create the initial queries and screen layouts, the test environment needed to have full database files. Due to this requirement, loading into the test environment and moving the databases to the production systems seemed to be the correct approach. However after attempting the process of moving the data from test to production on some of the smaller database files and finding that this was more difficult and time consuming than original loading due to technical issues, this process was abandoned and loads were done directly into the production servers. Working with the xdb engineering team we have identified some product enhancements that will improve the ability to ETL and load large amount of data into xdb databases. Scaling The scaling of the hardware tiers for the retired applications was another issue that needed to be resolved. The Proof of Concept (POC) and sample applications were all created on a single machine where the memory, CPU, and I/O were all contained and it was difficult to determine what tier would incur scaling issues during production processing. After the build out of the final deployment architecture was done, including an application tier and a database tier, we discovered that the scaling of the tiers required changes that were not expected. The xdb page server, while needing lots of disk space for the data files, did not need large amounts of memory except during the initial loads

5 and indexing because of it being extremely simple, stateless, and scalable. Conversely, the application server tier turned out to be where all the heavy processing of the xqueries and index evaluation occurred and required large amounts of memory and CPU but not disk space. This type of real world experience is invaluable for developing design patterns for enterprise level archiving and application retirement and we have incorporated these experiences into our deployment architecture patterns for subsequent EAS Application Retirement deployments. Encoding/Decoding of binary data (Bar codes) Some of the data to be stored and reported was from Xerox print files and contained printer control character data that utilized an extended ASCII character set as well as bar code information for the original letters sent to customers. To preserve this data and to be able to accurately reproduce the original letters including the bar codes, this data had to be encoded during the ETL process and decoded during the production of the replicated letters. We developed a custom process in the EAS Application Retirement solution that is run during the output-to-printer operation to handle these characters in the reproduction of print streams. Collaborative Development The EAS Application Retirement solution uses a DDS framework that is a very configurationoriented system driven by XML files that allows for UI changes and xqueries to be directly embedded in the XML configuration files. This provides for extremely agile and rapid development of applications and is excellent for smaller EAS Application Retirement applications. However, with a large application with multiple search windows querying against multiple database tables, the developers had a difficult time merging changes to the code committed by the other developers. Even with the best software configuration tools like Subversion (SVN), the conflicts of changes were sometimes unbearable to hand merge. We took the approach of modularizing the configuration files and pulling query logic out of configuration files and putting this logic into query modules to be stored separately in xdb. Using this model there is only a few lines to be changed in the configuration files. This enabled more than ten developers (working both on and offshore across 12 time zones) to make changes to the application without conflicts. Custom User Interface (UI) Extensions The healthcare organization required enhancements to our UI framework to account for display of private information as well as enforcing business rules in the searching of the data. As a result, we put enhancements into the EAS Application Retirement solution in the following areas: Role based masking of PHI values o Last four digits of social security number

6 o Medical Record Number (MRN) o Phone number Browser based validation of search criteria o No empty searches o Type validation Custom xform replacement during the build of application Dynamic result set display Dynamic error message display Conclusion Over the course of several months, the EAS Application Retirement solution was used to retire three major systems with a very robust application retirement solution that exceeded the goals of the organization. As a result of this engagement, the EAS Application Retirement solution was improved and has been successfully deployed at other healthcare and financial clients. To Learn More About App Retirement Joe Mihalik Vp of Business Development

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