Scheduling Renovation

Transcription

1 Las Clinas Cuntry Club 4400 N. O Cnner Rd Irving, TX, Scheduling Renvatin Spring 2012 Prepared fr: Rn Wlard Brent Ruggles Greg Radmski James Galiher Prepared by: Nathan Schnurman Descriptin The Las Clinas Cuntry Club needs an upgrade t its current methd f creating the weekly wrk schedule. The upgrade will ease the burden f management, increase wrker efficiency, and develp emplyee mrale. The utdated and disrderly prcedure fr prcessing time-ff requests and psting the schedule has resulted in cnfusin and lst time. In the past year, the LCCC has made a number changes aimed at enriching the experiences f its members attracting new nes. In respnse, a yunger, technically savvy wrkfrce has been assembled t meet the needs f the evlving club. It s time t give ur new wrkfrce the necessary tls t thrive as LCCC partners, which will ultimately result in a greater experience fr ur members.

2 1 Table f Cntents Table f Cntents.1 Executive Summary.2 Cst Summary.3 Benefits...4 Risks.5 Case Study.6

3 2 Executive Summary Objective I plan t implement a clud-based wrkfrce management system t replace the current mdel f print-and-pst. Gals The gals f the Scheduling Renvatin prject: Timeline Allw emplyees t access their wrk schedules nline Better access t club plicies and ther wrker infrmatin Reduce tardiness and missed shifts Greater cmmunicatin amngst emplyees Greater cmmunicatin between emplyees and management Reduce management lst-time Imprve efficiency Eliminate redundancies Phase I: Explre varius prgrams and sftware that will meet gals Phase II: Define csts and gals in frmal prpsal Phase III: Purchase and integrate applicatin Phase IV: Debrief and instruct management team Phase VI: Debrief and instruct wrkfrce Phase VII: Implementatin and beta testing Phase VIII: Evaluatin and value analysis

4 3 Cst Summary ShiftPlanning ffers custmers tw payment ptins: mnthly r annual billing. Mnthly billing allws mre flexibility when evaluating efficacy but incurs greater quarterly csts. Agreeing t a year f services can save us up t 25% f ttal csts. The service s price pint is als determined by hw many emplyees will use the system. I prpse a quarterly trial f the ShiftPlanning t begin June 1, After three mnths, we will evaluate the service s value. If feedback is psitive frm emplyees and managers, and the service is being used apprpriately and efficiently, we can mve frward with an annual cntract and pssibly expand t ther LCCC departments (i.e. glf). Services Mnthly subscriptin fr F&B emplyees nly (30-59ppl)....$75/mnth Annual subscriptin fr F&B nly......$55/mnth Quarterly expenditure (mnthly bill) fr F&B nly....$225 Quarterly expenditure (annual bill) fr F&B nly....$165 Yearly expenditure (annual bill) fr F&B nly..$660 Yearly expenditure (annual bill) fr F&B/glf (60-100ppl)....$900 *Cmpensatin fr my labr and designatin f future duties t be negtiated

5 4 Benefits Emplyees Have real-time access t weekly wrk schedule Have access t real-time scheduling updates n mbile devices Have access t imprtant dcuments (i.e. Krns adjustment frms, menus) Have capability t adjust persnal wrk-availability Have ability t request vacatin and time-ff Have ability t pick-up vacant shifts Have a medium t effectively cmmunicate with ther emplyees and management (access t and phne number) Develp camaraderie Gain a sense f appreciatin and acknwledgement frm management Management Members Have ability t prvide emplyees with wrk schedule and adjustments in real-time Have ability t cmmunicate imprtant messages and create awareness fr new events, fd items, etc. Have ability t apprve r deny time-ff requests; archive recrds f request Plan schedules fr many mnths in advance; disclse lng term bjectives Better cmmunicatin with emplyees A medium t receive feedback abut wrking cnditins, prcedures, etc. Receive the best pssible service frm emplyees Prprtinate staffing t satisfy needs

6 5 Emplyees Risks Will nt utilize new platfrm prperly Cnfusin, lack f understanding, especially amng veteran emplyees Abuse and harassment in nline message bards (frums can be disabled) Blaming mistakes n technical difficulties Management Creates mre hassle, bigger burden than befre Lack f participatin, underutilizatin, wastes mney Abuse and harassment in nline message bards

7 6 Case Study Case Study: Savury Chef Fds Catering Cmpany in Vancuver, BC Curtesy f shiftplanning.cm BUSINESS OVERVIEW Savury Chef Fds started in 2005 as a Persnal Chef agency which quickly grew int a full service catering business. We have been frtunate enugh t wrk fr famus pliticians / presidents, Hllywd elite, and shared many weddings with happy cuples in Vancuver, BC. Our fcus is n supplying the highest quality fd we can ffer while utilizing the best f what is lcally grwn and in seasn frm ur great city. We supprt the futures f ur livestck and ceans f tmrrw, by keeping n tp f sustainable kitchen practice, and supprting ur farmers. SCHEDULING OVERVIEW As sme f ur staff are "n call" r scheduled based n pen shifts that are upcming fr events, we had always fund it time cnsuming and difficult t keep n tp f wh was apprved fr a shift, and if they were actually ging t shw up. Nt t mentin the time cnsuming part f crib sheets and attendance which everyne deals with. PREVIOUS SCHEDULING METHOD Ggle Calendar w/ Excel and . Nt very effective and wuld take 2-3 hurs a week t keep n tp f! SINCE SHIFTPLANNING 2-3 hurs dwn t 10 minutes. Yu d the math! N excuses abut emplyees claiming they were nt scheduled fr a shift.

8 7 Management has been almst 90% remved frm shift trades and swapping spts. The emplyees can d this themselves nw. N mre keeping track f every emplyees vacatin time r unavailability, the prgram des it fr us. With a winning psitive attitude, and a great framewrk that is cnstantly being updated with new features, ShiftPlanning is definitely the ultimate shift scheduling sftware available. It is cmpletely invaluable t ur business and peratin. - Taryn Wa - Savury Chef FURTHER It has saved ur managers much needed time, and minimized cnfusing. Very little time is spent n the phne scheduling staff anymre. File Sharing t give staff access t the business standards, event attire, and new emplyee sign up frms fr taxes and payrll. Easy dwnlad and then can bring it t us at the event ready t g. INTERVIEW Even in small business, autmating the scheduling prcess can have a huge impact n streamlining peratins and driving cst savings. Take the case f Savury Chef, a high- end caterer based in Vancuver, BC, Canada. Funded in 2005 the cmpany currently emplyees nearly 50 full-time and parttime emplyees that can peak t 70 during event seasn. As the cmpany grew, the funders realized that streamlining tactical wrkflws will be paramunt t thrive and fcus n service and quality. Accrding t Taryn Wa, a funder and ne f the wners f Savury Chef, "I cme frm a web applicatin backgrund and I knew that autmating scheduling wuld help ur rganizatin. We were spending t much time n the phnes t ensure peple shw up n time at the right venue." After an unsuccessful endeavr with ne prvider, Savury Chef pted fr a webbased slutin that met its needs. "The first slutin was a bit bulky, pricey, and slw." Added Taryn, "S we tk ur chances with a newer slutin and became ne f its early adpters." Thrugh training, Taryn and his team ensured that managers are familiar with the system and its capabilities. The slutin affrded Savury Chef key advantages that allwed them t integrate with their in-huse payrll sftware, make shifts available via r SMS, allw emplyees t trade shifts, and prvide managers real-time visibility int wh is wrking where. Shrtly after autmating this prcess,

9 8 Savury Chef was able t reduce a full salaried resurce. Taryn cncluded, "Frm reducing r staff t spending less time n the phnes, we saw the savings almst immediately. Knwing that the right peple shw up at the right place t prvide ur quality service gives us an ease f mind that is much needed in ur fast-paced hspitality industry." Frm reducing r staff t spending less time n the phnes, we saw the savings almst immediately. Knwing that the right peple shw up at the right place t prvide ur quality service gives us an ease f mind that is much needed in ur fast-paced hspitality industry. - Taryn Wa - Savury Chef