Further Particulars for the Post of

Transcription

1 Further Particulars for the Post of 3 rd Line T nfrastructure ssistant

2 Lynsey Thompson Human Resources dministrator Human Resources Department Direct line: ugust 2015 Dear pplicant Thank you for enquiring about the post of 3 rd Line T nfrastructure ssistant. have pleasure in enclosing the following: Job description Person specification University Vision, Mission and Values n application form f you would like to apply for this post, please complete the application form and return it to me by 5.00pm on 9 th September 2015 with a covering letter indicating how your skills, knowledge and experience meet the requirements. The application form must be completed in full, as this will be used for the purposes of shortlisting. CV and edited versions of the application form will not be accepted. Please take particular care when completing the application form as the information you provide will be subject to a verification process. nterviews for this post are expected to take place on Friday 25 th September Please note that references for shortlisted candidates may be taken up before interview unless a candidate explicitly requests on the application form that this is not done. t all events, you should nominate at least two referees from whom we could obtain references before interview. Thank you for showing an interest in this post. look forward to receiving your application. Yours sincerely Lynsey Thompson Human Resources dministrator Enc. Leeds Trinity University has an Equality and Diversity Policy. We welcome applications from all parts of the community.

3 Leeds Trinity University is a successful University community which offers a high quality learning experience to its students. pplications are invited for the following post: 3 RD LNE T NFRSTRUCTURE SSSTNT Salary in the range 25,513 to 30,434 per annum Leeds Trinity University is making a significant investment in its T infrastructure as part of an exciting programme of change for the University and we are looking to appoint a 3 rd Line T nfrastructure ssistant to join our T Services Team. The successful candidate will work with the T Services Manager and infrastructure specialists, within the TL framework, to provide infrastructure support and ensure the successful delivery of changes or new initiatives in relation to the T infrastructure. This will include assisting with the monitoring, maintenance, development, testing and effective operation of key aspects of the core software systems used within the University T infrastructure. The postholder will also act as part of the team providing 3 rd line technical support for the T support service. Working closely with the T Services Manager in a small team, the postholder will assist in evaluating risks and impacts associated with proposed changes to ensure that all changes to the T infrastructure are designed, tested and deployed effectively. They will also develop and document policies, procedures, standards, training and guidance relating to key operations required to deliver the T Services Management plan. pplicants must have in-depth experience of the maintenance and administration of Windows Server 2012 core systems including DNS and DHCP and ctive Directory. Experience in the administration Hyper-V, SQL Server, Microsoft SCOM and Citrix XenDesktop would be advantageous. Hours of work will be 35 hours per week, normally 9.00am to 5.00pm Monday to Friday, with some evening and weekend work required. CLOSNG DTE FOR PPLCTONS: 5.00pm on 9 th September 2015 nterviews for this post are expected to be held on 25 th September 2015 Further details and an application pack are available from: lternatively please contact the Human Resources Department, tel or recruitment@leedstrinity.ac.uk Leeds Trinity University has an Equality and Diversity Policy. We welcome applications from all parts of the community.

4 Leeds Trinity University Vision, Mission and Values Our Vision is to be Renowned for developing socially impactful, highly employable individuals through pioneering, research-led learning and teaching. Our Mission is Guided by our Catholic identity and faith foundation. We provide an exceptional educational experience in a diverse community. We are committed to the promotion of dignity, respect, social justice and equality in order to deliver positive social and economic impacts. Our Values of dignity, respect, social justice and equality are lived out and evidenced by: striving for excellence in all that we do; being a compassionate, respectful and inclusive community that embraces diversity; acting with integrity and transparency; encouraging dialogue and collaboration.

5 LEEDS TRNTY UNVERSTY JOB DESCRPTON JOB TTLE: DEPRTMENT: 3 rd Line T nfrastructure ssistant nformation Services (T Services) GRDE: Grade 6 (points 23-29) SLRY: HOURS OF WORK: RESPONSBLE TO: SUPERVSORY RESPONSBLTY: n the range 25,513 to 30,434 per annum 35 hours per week, normally 9.00am to 5.00pm Monday to Friday with one hour unpaid break for lunch each day. Holders of posts at this level are expected to work whatever hours are necessary for the full performance of the duties set out in the job description, subject to a minimum of 35 hours a week. t will be required that some duties will be carried outside of normal working hours on a regular basis. dditional evening and weekend work may be required on an ad hoc basis. T Services Manager None NTERNL CONTCTS: EXTERNL CONTCTS: PURPOSE OF POST: MN DUTES: ll University staff and students, especially staff involved with CT first, second and third line developments; Colleagues in similar posts in other organisations. HE special interest groups including Yorkshire Universities and JNET solutions and external service solution providers. Working within the TL framework, the primary responsibilities of this role will be to work closely with the T Services Manager to provide infrastructure support and ensure the successful delivery of changes or new initiatives in relation to the T infrastructure. 1. Working within the TL framework to act as a part of the team providing 3 rd line of technical support for the T support service. 2. To assist the 3 rd Line nfrastructure Specialists with the monitoring, maintenance, development, testing and effective operation of key aspects of the core software systems used within the University T infrastructure, including but not limited to: Wired & Wireless Network support SN storage and backup Physical server environment Windows Server 2008 utomation and monitoring systems (SCOM and SCCM) (Exchange 2010) Virtual servers (Hyper-V) Virtual desktop infrastructure (Citrix XenDesktop) SQL Server ctive Directory and its requisite systems (DNS, DHCP etc.)

6 Cloud services (e.g. Office 365) 3. To assist with the development of maintenance and upgrade plans to ensure that systems are at the most appropriate supported levels and are working at their optimum. 4. To work outside of normal office hours to complete system and server maintenance tasks. 5. To contribute towards University T Security policies and procedures. 6. ssist with periodic information systems risk assessments including those associated with the development of new or significantly enhanced business applications. 7. To manage and contribute to departmental projects and those of other departments within recognised project control mechanisms such as Prince2. 8. To prioritise and balance project and support work by the assessment of the critical nature of incidents and with awareness of project plans. 9. To work under the guidance of the T Services Manager to respond appropriately to monitored events and to make critical decisions regarding the support and maintenance of the systems within the post holder s areas of responsibility. 10. Ensure that all systems, changes and incidents are appropriately documented and these are maintained. 11. To work under the guidance of the T Services Manager to develop and document all the key policies, procedures, standards, training and guidance relating to key operations required to deliver the University T Services Management Plan, ensuring they are regularly reviewed and updated. 12. To support Corporate System Owners and the T Services Developer in the development and maintenance of applications and integration systems to meet the strategic needs of the University. To ensure application availability meets the performance standards set by the University. 13. To work with the T Services Manager to design, document implement and test Disaster Recover and Business Continuity plans. 14. To assist the T Services Manager to evaluate risks & impacts associated with proposed changes to ensure all changes to the University T nfrastructure are designed, tested and deployed within agreed SL s and with the minimum disruption to the services provided. 15. To assist the T Services Manager and the rest of the 3 rd line support team in carrying out their role as System Design uthority for the University s T nfrastructure, designing new concepts and initiatives in line with business requirements. 16. To ensure that departmental equipment is performing to the required standard. Report and monitor on the capacity, sustainability and the availability of the T infrastructure in order to meet the agreed Service Levels defined in SLs. To liaise with suppliers of T services as required. 17. To evaluate and demonstrate new technologies as directed and to provide guidance on their adoption, where appropriate. 18. To have an active role in workshop and group sessions to assist users to get the maximum out of the University T Systems.

7 19. To develop and maintain specialist knowledge in current and future infrastructure systems and technologies, with a particular focus on information security developments, in a Higher Education context. 20. To ensure that timely and high quality information relating to service incidents and requests is communicated to colleagues and stakeholders using the appropriate mechanisms, and to produce timely periodic reports as needed 21. To deputise for the 3 rd Line nfrastructure Specialists as required. 22. To ensure observance of all relevant Health and Safety Regulations. 23. To apply the University s Equality and Diversity Policy in the postholder s own area of responsibility and in his/her general conduct. 24. To carry out any other reasonable duties as directed by the T Services Manager commensurate with the grade of the post. This job description is current on the date indicated below. t is liable to variation by the Vice Chancellor in order to reflect or anticipate University developments and changes in the post. ugust 2015

8 LEEDS TRNTY UNVERSTY PERSON SPECFCTON POST TTLE: DEPRTMENT: 3 rd Line T nfrastructure ssistant T Services (nformation Services) DTE: ugust 2015 EDUCTON/ QULFCTONS: ESSENTL CHRCTERSTC DESRBLE CHRCTERSTC To be assessed from pplication Form (), nterview (), Presentation (P) or Reference (R). Education to GCSE level including Maths and English. ppropriate computing qualifications to HND level or equivalent. Relevant Microsoft or equivalent vendor qualifications. Relevant vocational training. TL v3 Foundation. Degree or equivalent in T related subject. Prince2 Foundation. EXPERENCE: n-depth experience of the maintenance and administration of Windows Server 2012 core systems including DNS and DHCP and ctive Directory, P,

9 n-depth knowledge of the maintenance and MS Exchange 2010/Exchange Online and Outlook Web ccess/outlook Web pp systems. Operational knowledge and experience of Microsoft technologies for server and client patching such as SCCM and WDS. Experience of management and maintenance of enterprise class backup systems Experience in the use of a call logging/escalation system. Experience in the maintenance and support of cloud based systems such as Office 365 Experience of network performance monitoring and optimisation Knowledge and experience of the maintenance of Hyper-V based environments. Knowledge and experience of the maintenance of Microsoft SQL Server. Experience of supporting a Citrix environment using XenDesktop, and Xenpp. Knowledge and experience in the configuration and use of monitoring tools such as SCOM and Solar Winds., P,, P,, P,

10 Experience in dealing with suppliers/third party support. Experience of working in and contributing to an effective structured team. Recent experience of producing detailed documentation of work progress and practices. Recent experience in supporting a server based infrastructure in a corporate or HE environment. Experience of working within TL framework. Experience of managing projects within a recognised framework. SKLLS, TTTUDES & TTRBUTES: Excellent T fault diagnosis skills. Good interpersonal skills. Good customer care skills. Good team working skills. bility to work closely and collaborate with stakeholders outside of the immediate team. bility to guide others. Good organisational and project management skills. bility to carry out assessments and manage risk for T systems and projects., R

11 bility to use initiative when working unsupervised to resolve technical issues. Reliability. Excellent communication skills with ability to communicate complex technical details to colleagues from different backgrounds. Conscientiousness. Proactive approach to personal development. bility to work within Service Level greements. bility to work and think flexibly. bility to respond positively under reasonable pressure., R, R, R, R, R, R